February 15, 2003

Jiffy Lube sucks

Both of our cars were long overdue for oil changes, so, with little time today, but some fear and trepidation on my part that I was working hard to suppress, we took our cars to Jiffy Lube.

Note to self: in the future, listen to my fear and trepidation. Words to live by: Jiffy Lube Sucks.

First they explained to me that my car was out of oil and so would need a 'complete engine flush'. Not just low on oil, they insisted, but completely, bone dry. This seemed unlikely for two reasons: (1) I had checked the oil last night before driving to the city, and I had plenty. (2) the car moved, on its own power, to Jiffy Lube. Cars that are completely out of oil do not typically drive very far. Certainly not without horrible grinding noises, which somehow I had failed to observe.

I finally told them to pull the drain plug and see how much oil came out. Wow, look at all that oil. "Well, it's ... it's pretty black. You should still get an engine flush." Mmm hmm... no thank you.

At least Meredith's car wasn't "completely out of oil". Instead, it took them fifteen or twenty minutes to figure out how to get to the oil filter. Perhaps they don't see a lot of Passats? Actually, what seems likely is that most Passat owners are smarter than we are and don't take their cars to places like Jiffy Lube.

Here's something amusing, though. Their web site suggests: "Give a Jiffy Lube gift certificate! It�s the perfect Valentine�s gift for calorie counters! Show someone you care by giving them a Jiffy Lube gift certificate." A Valentine's gift??? Maybe this would be a good Valentine's present for someone you would like to soon make your ex.

Update: See June 3 follow-up...

Posted by Mike at February 15, 2003 02:34 PM
Comments

Hello,
I am sorry that you had a bad experience at one of the many Jiffy Lubes in the country. One thing that you may have missed is that Jiffy Lube has thousands of employees, and some may be as bad as a used car salesman. I do work for Jiffy Lube and I pride myself on being an honest human being. I do know that in America that we have a love/hate relationship with our cars and there is nothing more frustrating to us than to turn the key and nothing happens. The oil in your motor is like the blood in your body it must be maintaned to keep it healthy. I do feel for the customers that have to deal with people such as the ones that you had to deal with, but not all of the people working at Jiffy Lube are such people. Remeber that some of the employees at Jiffy Lube care about the customer and want them to come back to us.
Thank You,
Glenn Brown
Klamath Fall,OR

Posted by: Glenn Brown on April 20, 2003 10:53 AM

we took our 4 1/2 month old toyota rav4 to our local jiffy lube. They went ahead and changed the oil and not 5 miles from jiffy lube the car stalled. Turns out they put (the managers own words) the wrong oil filter on the car. Which in turn blew our engine. They made us pay for the rental car and when the tow truck came they called for us it was told the them we would pay!!.

We just found this site and wanted to put in our 2 cents. We agree JIFFY LUBE SUCKS.

P.S. If any one has had a problem with jiffy lube especially in the Raliegh,Durham and Chapel Hill N.C. area please feel free to e-mail us your experience. to us. thank you.

Posted by: Mark Browning on May 18, 2003 03:21 PM

I have had Jiffy Lube change the oil in my Nissan Maxima approximately every two months (3000 miles) since I bought the car. A few days ago I went in for my car's regular oil change and was told that my oil was black and that I needed an engine flush because my engine contained sludge. I did not have the engine flush done but have been worried ever since I was told that my oil was black. How is it possible that my oil could be black when I change it so often? I'm afraid that I was either lied to in order to try to sell me an expensive service OR, worse yet, I've been paying for oil changes and they go through the motions and don't actually change the oil causing it to get black. I agree- Jiffy Lube sucks and they have lost me as a regular, long-term customer.

Posted by: Celia on May 31, 2003 01:35 PM

Two years ago I was visiting my Mom in California while my husband was away on a training mission for the army. Durring that visit it was time to get an oil change in our Van. So I went to jiffy lube. I had them do the whole enchilada with checking all the fluids on the van. A few days later the van started making funny noises, so I stopped driving it until my husband could look at it. Well it turns out that they put oil in the transmission fluid and ruined the transmission in our Van. I agree...Jiffy Lube Sucks.

Posted by: Sheri on June 5, 2003 03:25 PM

I daughter brought her car to the Jiffy Lube located on Ramsey Street, Fayetteville, NC. She was charged for a complete oil change. When I looked under the car several days later, I noticed the old oil filter was still on the car. They lost my business forever!

Posted by: Cliff Jones on June 16, 2003 01:52 PM

This is to the man who asked about the engine flush. If you look in your car manual you will see that all car manufactures recommend that you have an engine flush done after the first 50,000 miles (or so). Being a Mechanic my self I can tell you that having your oil changed is just that Changed not cleaning out you oil pan or engine. After an oil change your then clean oil runs back through the same dirty engine for 3000 more miles and keeps doing that after each oil change. More and more dirt,sludge and all kinds of nasty stuff gets added to the already caked sides. Sooner or later the oil is going to come out black and blacker as the time goes by.
I am really sorry to hear about all the bad jiffy lube experiences everyone has had but I know that the jiffy lube in my town is ran by 2 master Mechanics 100% of the people that go in there have been coming back for years and years. I take my cars there just because I dont have time like the rest of you. What that guy had said was true like with any place you have bad,good and the best. I just wish that people would respect that and understand that.

Thank you and God bless!

Posted by: jess on July 13, 2003 07:50 PM

An Engine flush is a service-center-only circumstantial-recommendation. there is not one single car manufacturer that recommends an engine flush as part of the preventive/scheduled maintance. its only recommended by a service technican as a result of someone who SEVERELY abused their oil like changing the oil at 15,000 miles ( like if you loaned someone a car? or lost a job and couldn't visit the service center ) or say your car overheated and left some harmful deposits. its there to provide the best protection/performance. using an engine flush consistantly will actually decrease engine life as it CLEANS and does not thoroughly lubricate. An engine flush is a oil with concentrated detergents that is run thru the engine for 5 minutes then drained, and the oil filter replaced, i actually think it is a great product incase u have an engine/oil thats been abused. but fix it and treat it right, its as if you got lung cancer and kept smoking? whats the point of getting a surgery? if you don't quit doing the wrong thing? ...

well anyone feel free to email me if you have any questions i am a jiffy lube employee (unforutnately) w/ strictly the customers best interest in mind,.. they don't pay me hardly enough so i rather keep my conscience clean and i still manage to keep a job get bitched at alittle more for no "sales" but hey, thats life, my first job what can i expect :).. i'm sure all business has its corrupted parts.. :( well.. take care and beware/careful/informed..

Sincerely,
Mike

Posted by: Mike on July 15, 2003 09:35 PM

I have to agree that Jiffy Lube sucks big time. I took my car (an Acura Integra) there a few weeks ago. I was first told that I needed a new air filter. I told them I would wait and get my regular shop's (an Acura specialist) opinion on that. (The Acura shop later said the air filter was fine.) The Jiffy Lube "technician" was shocked because it was "recommended" and I was refusing his advice.

Then he told me that my oil was "pretty dirty" and that if I got a $125 engine flush, I would get a free oil and filter change. He said this "flush" was "recommended by the manufacturer". I handed him my Integra shop manual (which I keep in the trunk), and asked him to show me where this was "recommended". He was speechless.

So they did the oil/filter change and nothing more. Even though I told them the coolant level was fine, they overfilled the radiator and left the radiator cap loose. Apparently they don't know about adding coolant through the overflow tank.

They "checked" the tires, which I had checked a couple of days before. I had a flat tire the next morning, because they had managed to loosen the valve core in one of the tires.

I would never go to these imbeciles again.

A shop that specializes in your make of car is always a better bet than JL, and chances are it will cost less. You don't really need to pay for their vacuuming and window "treatment".

Best of luck,

Lee

Posted by: Lee on July 16, 2003 12:45 PM

I was so happy to find out about this web site.
Well, I live in Vancouver Canada and the legend continues North.
On Thursday Aug 08, 2002 at 5:45 PM I came to Jiffy Lube Kingsway to have my SUV, 95 Toyota 4Runner, serviced: change oil & filter and lubricate differential, as I was planning to travel on Saturday to Oregon, USA. This trip was going to be a long drive and wanted to have my car checked and make sure everything is working correctly.
I was driving on the I-5 Interstate Highway in Washington State with 120Km/h or 70Miles/h when I noticed that the ‘’Oil Temp High’’ warning light on the dashboard was on. I though that maybe the engine was overheating, since it was a hot day. I started to change lanes to the right in order to reach the far right emergency lane. I pulled over and stopped. I opened the engine hood and looked under. The engine was extremely hot. I looked under the car and noticed that oil was gushing out from underneath the engine but couldn’t determine where from the oil was leaking from. I pulled out the engine oil dipstick and it was dry. No sign of oil. I looked behind the car and there was a trail of oil spill. From what I could see at the time, I thought that either an engine gasket had blown out or the oil pan was cracked and leaking.
I found a mechanic and he came back out with some tools and went underneath the car again. In a while he rolled out and said that the oil filter was not put on tight enough and the oil was leaking from it. He tightened it and filled up the engine with oil.

Upon returning from vacation I called Jiffy’s shop manager Grant and gave them a change to make right what they did wrong. I asked him to do a complete service on my car: change oil& lube, transmit ion oil, air filter, clean fuel injection system etc, as a compensation for the hardship I experienced, as a result of their poor job. He invited me to come to the shop and said that there wouldn’t be a problem and to bring my receipts from the trip. When I drove in the shop and met Grant, I realized that he was the same person who actually performed the oil change on my car. He then took a look under the engine and said that there was no sign of oil leak and it was dry around the oil filter area. He declined to perform any service for me and said that he had to cover his butt. I then asked to speak to the owner and he gave me Terry Park’s number and head office numbers as well. I called the owner and explained what had happened. He asked me to come back to the shop and he was going to take a look at it again.
I also called Jiffy’s head office and left a message for Mike Fataekerel.
A few hours later, terry Park and I met at the shop to discuss the matter. He basically said the same thing as Grant: no sign of oil leakage and gave me all those theories about filter oil leak. He told me that I was basically mistaken and that there might have been oil residue from the oil filter but no leaking at all. He then started to give me examples with his own car and that when he had bought it, the warning oil light was on for months. At the end he said that he would perform the complete service I had asked fo,r but I would need to pay 50% of the total.
It is ironic that on Jiffy’s bill of sale it says: “ Honesty is the best policy. Your business is appreciated. “ It certainly didn’t feel that way.

As a result of this, my car engine was damaged and the life span of the engine has been shortened extensively, since it was running at high RPM without oil in it.
I have spent a lot my nerves and many days and hours of my vacation time, over this terrible experience. My time is valuable and Jiffy’s poor craftsmanship is not my responsibility.

Posted by: Ned J. on July 16, 2003 10:57 PM

UNFORUTNATELY every where you go today you will get bad service wheather it is fast food, walmart or a resturant.If you stop going to every place that you had a bad encounter with you will be left going no where in life and that would suck.Who ever made sites like this one really needs to get a life of his or her own.I have been employed with JIFFY LUBE for about five years and have been a manager for about two years and i like my job and we try to give the best service possable but sometimes humans make mistakes please keep that in mind and take a deep breath and hope for the best. GOOD LUCK!!!

Posted by: joe on July 22, 2003 06:56 PM

Jiffy lube sizucks!!!!!!!!
I thought i used to be too busy to take my toyota tacoma 4x4 into a specialized shop, but after my last expireance I realized i dont have time for jiffy lube technicians. It was a run of them mill trip. Drop off the car, tell them not to bother me with all the things wrong with it, and walk to starbucks next door. This trip had one small variance than the others...I was also getting my tires rotated. Well long story short, im out on my weekend romp through the wilderness and i get out of my truck to manually switch my front tires to 4x4 mode. To my displeasure, i saw that the Tech at jiffy lube had put the cap from the rear tire on the front tire on the passenger side, thereby making it impossible to turn the switch on the hub since it was under the tire cap!!! i went back to
the jiffy lube and told the greeter tech what they did wrong. He didnt get it. I had to baby step him through what 4x4 trucks looked like and how they worked. I couldnt believe it. I am wondering, what training do these people go through. I ask you jiffy lube employees, what do you have to do to get a job there? I must say i have learned a lot from this thread. Always mark your oil filter and tires, be obvious about it. You might have the inclination to be discreet so you can say AHA! but that only wastes you time. If i had to have an arm amputated, believe you me i would make it known wich arm to amputate with a big magic marker. I feel just the same about my truck. Always take a few minutes to make sure the radiator cap is tight, and so forth
walk around your vehicle and make sure things look right, especially if you have a 4x4 and you just got your tires rotated. As mad as i am, It was expected. Just like I expect the salesperson at walmart not to know anything about a TV exept what it costs. Re-evalute just how busy you are, you will find that with a little forethought and planning you and your car will breath a lot easier if you never have to see
the inside of a Jiffy lube waiting room again

Posted by: gil garcia on July 24, 2003 08:08 AM

Make sure they put the belly pan on the Passat correctly. If they couldn't handle the oil filter, I don't know if you should trust them to put all the screws for the belly pan back in. Every month or so there is a horror story on the internet of all some mechanic that didn't put a belly pan on right and it rips off.

Posted by: Bill Wu on July 28, 2003 10:34 PM

I've been in the same boat as most of you for the past year. JL never changed n=my oil or filter but charged me for the top of the line package and cashed the check. Upon leaving the store the car began smoking and would not go over 35mph. It turns out the tech added 5quarts of oil and never removed any old oil. The engine blew after they tried to correct the problem and told me to drive it to burn off the remaining excess in the exhaust, (so much oil was put in it was pouring out the exhauset). They told me to have the car towed and get a rental all of which I ended up paying for. Then they said because the car was older that it was not worth much to begin with, mind you this was a year after jerking me and my laywer arround. Any one int the triangle of NC area contact me PLEASE, because now I have to go to court and the more evidence of their poor trade practices the better. MY e-mail is ljisme66@hotmail.com, all help will be welcome. Mr. Mark Browning please contact me as well.
customers beware!!

Posted by: LJ on August 6, 2003 11:06 AM

this is to all of you stupid fuckers, i work at jiffy lube, and all of you guys are dumb pieces of shit, you say your car siezed up and your tranny blew up, you guys bring your nice cars to a fuckin lube and oil filter place, ran by kids, you think kids are gonna want to do a good job on your fuckin cars when all we want is to go home, but all you guys come in 2 minutes till 6 to get an oil change, we just want to go home, and then you complain,, you got it coming you dipfucks!!

Posted by: Derrick on August 13, 2003 10:08 PM

I HAVE ALLWAYS GONE TO JIFFY LUBE BUT, NO MORE. THEY ARE SUPPOSED TO CHECK YOUR DIFFERENTALS ON YOUR 4X4. WELL,,,,,,, I JUST FOUND OUT THAT MINE ARE BONE DRY! AFTER MY FRONT ONE IS BLOWN UP! I CANT EVEN CHECK THE LEVEL IN THE BACK ONE. IT'S JUST TOO TIGHT. NOW WHAT DO I DO? JIFFY LUBE SUCKS..........

Posted by: Kelly on August 14, 2003 08:42 PM

There's good people and there's bad people. Jiffy lube is not exempt from that truism. I'm a jiffy lube employee, and I do feel bad when i read all this crap my company may or may not be responsible for. But for christ sake, the trouble you gave yourself complaning, you could have changed you oil yourself. We do the dirty work... Not all of us are as perfect as you.

Jiffy Lube Rocks!! you suck.

Posted by: Dan on August 20, 2003 06:56 PM

I too had a couple of bad expereinces with Jiffy Lube of Jacksonville, NC located on Western BLVD. I went there for an oil change and after they pulled my husbands truck into the garage they pulled it out again and said they didn't have the filter for it and told me to go to Advanced Auto parts and they would take off $3 from the oil change. I thought that was a bit too low since I was driving Our car back to the garage once I got the filter. Well, the person at Advanced Auto looked at the engine of the truck and decided which was the best filter for the truck. I went to Jiffy lube and they said it was the wrong filter and to go get the right one. I could have screamed at this point. I took it back to Advanced Auto and then took the truck to Nissan where it was in and out again in less than 30 mins.!! A few weeks had gone by and our daughter said that she wanted to ge her oil changed and I thought that possible Jiffy lube would have there act together this time being it was a different car. What a joke! We took the car there and the same thing happened again. They didn't have the filter!! I talked to the manager of the store and he could have cared less!! They have lost our families business! They suck. They can't even run their business the way they should. As John Stossle says, " Give me a break!"

Posted by: C.Bock on August 21, 2003 01:41 PM

We have taken our clean Aries-K (30k miles) to Gypy Lube twice and they have failed 100% of the time. The first time they failed to put the aircleaner/vacuum lines back together and the second time they over-filled the transmission and coolant; A LOT!

The car is in my driveway and is not driveable. The transmission is hurting and might be damaged now. I will adjust the fluid level and hope for the best. If the tranny needs any kind of work it will be beyond economical repair (a total).

If that is the case they will have a nasty lawyer at the counter Monday asking questions they don't want to answer. I have friends...

GYPY LUBE SUCKS!

Posted by: Gypy Lube Victim on August 24, 2003 05:18 PM

all you people who say you are getting ripped off and think that 27.00 is to dahm much for a oil change are a bunch of fucking idiots!!1!
FIRST OF ALL IF IT IS SO BAD WHY DO YOU COME AND IF IT IS TO MUCH DO IT YOUR SELF YOU CANT BECAUSE IF YOU COULD YOU WOULD AND JUST TO LET YOU KNOW IT IS IN YOUR MANUAL OR DEALER THAT THE ENGINE FLUSH IS DO YOUR FIRST 50,000 MILES!!
SO TO ALL YOU PEOPLE WHO HATE THE JIFFY LUBE AND CANT STAND THE SERVICE. SHUT YOUR MOUTH AND DO WORK ON YOUR OWN CARS YOU WILL NOTICE WHAT WE SEE EVERY DAY PEOPLE DRIVING 30,000 DOLLAR PIECES OF SHIT JUST GETTING DRIVEN INTO THE GROUND AND THOSE 1,500.00 CARS RUNNING LIKE A TOP BECAUSE THEY TAKE THE TIME TO DEAL WITH THE FACT THE CARS DONT MAINTAIN THEM SELVES. AND BY THE WAY YOU THINK JIFFY LUBES RIPPING YOU OFF WE DO ACTUAL COMPLETE FLUSHES ON YOUR TRANSMISIONS AND RADIATORS NOT JUST DRAIN AND FILL LIKE YOUR DEALERSHIPS YOU SAY ARE THE ONES DOING YOU RIGHT SO BACK OFF AND GROW UP BECAUSE BY READING YOUR LETTER'S IT'S OBVIOUS THAT THERE SOME MOMMAS OUT THERE WHO RAISED A FLEET OF FOOL'S AND JIFFY LUBE DOES OFFER DISCOUNTS TO FLEET MEMEBERS AND IT IS ONLY 20.99 WHEN YOU COME IN AS A GROUP!!!!

Posted by: SALE'S PIMP! on August 28, 2003 05:27 PM

This Message is for Gil Garcia, who says that Jiffy Lube "sizzucks." First off, I'm sorry to hear that you shop at Wal-Mart for TV's. I understand that if you go to your hairdresser and he gives you a crew cut instead of a mullet, it can be frustrating. But any person with half of a brain understands that the center caps can easily be taken off and switched around. Any 4x4 made after 1982 doesn't have to be manually put in, that's what the transfer case is for. So if it makes you feel better to return to Jiffy Lube and condescend the Technician and make him suffer for something another technician did, it's unfair. It's like you put pickles on my burger that I didn't ask for, and I went back to Burger King where you work, and bitched at the other Fry Guy. Basically what I'm trying to say is....SEE YOU IN 3000 miles!!!

Posted by: Dirk Neuwitsky on September 3, 2003 12:06 PM

I work at Jiffy Lube as well. I really don't mind if customers come in late, but they're gonna be pricks to us, even after the fact that we are gonna be there after closing because of the fuckin inbreds, fuck them. We also aren't here to fuck up your car. Sure, it's a little up there in the price, but there are plenty of pussy yuppies who wouldn't be caught dead lifting up their dirty hood. If it cost too much, there's probably a Lube center for alot cheaper down the road. We aren't trying to sell you services, we are just reminding you of what is in your owner's manual, in case you were too fuckin lazy to read it. You think we make commission off of this shit??? Fuck no, but if we are caught by our managers not recommending this stuff to you, we lose our job. We are only doing our job. Also, bring your fuckin coupon with you, it's a fuckin coupon, we don't care if you been going there, because alot of other people have been going there too. Just to let you know, an oil filter costs about 2 dollars, and a case of regular oil is about 10 bucks, and that equals 12, so for about 12 bucks, you get exercise, a learning experience, and you get your pink collar hands dirty. Plus, your wife or girlfriend might find you sexy because you changed your own oil! So next time you complain about the price or about the service, realize it can be done by yourself for 12 bucks.

Posted by: Jiffy Tech on September 3, 2003 12:21 PM

Based upon some of the comments here from people admitting they are Jiffy Lube employees I will not take my car there again. Listen bud, just cause I can afford to have you do my dirty work doesnt mean you should think I cant do it or wont know when you did it wrong. I can tear apart a 350 in a weekend and put it back together. But "I" went to college after high school and now I can afford to have someone change my oil so I dont have oil drip out onto my driveway (damn Explorers), a trip to the auto parts store to buy the oil and filter. And if I had a bay to crawl down in or a lift that would help too. So I am so "sorry" we keep you at work where you are earning your pay. Good luck in the real world when you get out from under the hood.

Posted by: South Florida on September 11, 2003 03:00 PM

I am a former employee of jiffylube. I can tell you first hand that the dishonesty is wide spread. That is the main reason I left. They show fluids to customers which is not proper. They lie about the reason for an engine flush. I have heard an employee tell a customer that they need an engine flush on the first oil change because there is metal shavings in the break in oil. What an absolute lie. They use scare tactics like if you dont change your transmisson fluid now it will blow up in three days. They lie about checking gear boxes. Sometimes they dont change the oil filter, they just wipe it off. It is a damn shame to see this. Not all the jiffy lubes are like this. I know of several that are honest but they are also chastized for not having large sales. Hopefully they will not give in and start the dishonest approach.

Posted by: tom sizemore on September 12, 2003 03:38 PM

I took my car in for a transmission flush and to change the transmision filter.. It took about 45 min .The manager came out and told me everything was done and ready to go. So I got in the car and drove to the stop light it sounded kinda of funny
when II went to take off from the stop sign the transmission was slipping. At first I thought there might be some air in the line...Well it continued to get worse..So when I got home it was about 2 miles from the Jiffy Lube,, I checked the transmissiom fluid it was not even on the stick They did not put enough transmission fluid .
Jiffy lube sucks!!!

Posted by: Banta Hillsboro Or on September 13, 2003 11:17 AM

Took my Viper - Jiffy Lube's job added an addition 12 RWHP (rear wheel horsepower). I was running low 11's all day at the track. Jiffy Lube rocks!

Posted by: Sly on September 16, 2003 10:13 PM

i work at jiffy lube in canada. i think it is an excellent company. you should try our location if you are ever in lanley, b.c.
thanx

Posted by: dan on September 18, 2003 12:24 AM

THIS FORUM ONLY TEACHES PEOPLE TO LEARN TO DO AN OIL CHANGE ON YOUR OWN. MY TRUCK-2002 TOYOTA TACOMA 4X4. ITS NICE TO TAKE A FEW HOURS ON A SATURDAY,SIX PACK OF BEER, CONTAINER OF
WAX/POLISH AND ROTATE TIRES. IF YOU CAN DO THIS YOU DONT HAVE TO WORRY ABOUT PLACES LIKE JIFFY LUBE RIPPING YOU OFF. BY THE WAY IS THERE ANYONE OUT THERE THAT DEFENDS JIFFY LUBE BESIDES THERE OWN EMPLOYEES. THAT SAYS IT ALL!

Posted by: kenny on September 20, 2003 11:12 AM

Having worked at a JL for the past three months, I've come to know that John/Jane Q Public has almost NO idea of what's involved in changing your car/truck/SUV's oil.

I've seen customers complain about the price ($29.99) but have the money to buy a $30,000 SUV with leather seats and in-dash CD players. A few posts up, the individual talks about the price of oil & filters. Conventional oil runs on average about $1 per quart. The basic oil filter for your run-of-the-mill car is about $3. A smallish car (Geo) takes about 3.5 quarts of oil, jeeps & explorers take about 5-6, and most diesel heavy-duty trucks can take anywhere from 10-15! So bare minimum for an oil change is going to run about... $7 - $10.

The time necessary to do it yourself is going to be about 10 minutes to locate your oil drain plug (if you've never done it yourself before), the proper wrench to remove it, and the oil to drain out. Nevermind the fact you may have to jack up one side of your auto to gain access to it. Did you keep a hand or fingers on your drain plug? Or did it slash down into the container you put underneath to catch your oil? You DID put a container there, didn't you? Oooh, too bad! Did you put it directly underneath, forgetting that gravity will force your oil out of your pan in a stream, much like blowing liquid through a straw! Did you put down old newspapers or rags to catch splashes of oil? No? Now you've something to do later - clean up your hazardous waste spill!

The oil filter is another problem entirely! Several manufacturers (Honda springs to mind) use the same filter on 95% of their vehicles (which makes it real easy to change), and they locate the oil pan and filter in roughly the same spot. Most OTHER manufacturers seem to add the filter as an afterthought - "Hmmm... there's room to put it ... There!" - right next to the engine block, half-concealed by the hot radiator hose, inches away from the white-hot muffler assembly! Are you able to remove your filter? Is it attached to your engine incredibly tight? Does it feel like it'll take Superman himself to loosen this filter? Welcome to our world! The dealer likes to replace his filters in such a way that only he can remove it! This way he guarantees his future business and livelihood! And if you own a diesel truck and try to remove your filter - ha! ha! ha!

Once you've drained your oil and successfully changed your filter (avoiding burns in the process), you'll spend time replacing your oil drain plug (WITH GASKET), hoping your oil gasket ISN'T rubber/plastic and falling apart at the seams - which of course means finding a ride to the store to get a replacement. And as you're replacing your oil filter, please remember to wipe a small amount of oil upon the new filter gasket to create a better seal and to make it MUCH easier to remove the next time you change your oil. A dried (non-lubed) gasket will indeed bond with your engine block, requiring you to purchase a tool known as a band-wrench or filter-pliers in order to remove said filter.

Now you've got to know how much oil to replace into your engine. If you're wise, you'll have researched this fact before beginning your oil change, or at least have a marked catch-container so you'll know how much came out. Did you remember or catch the fact that a certain amount of oil is contained in your used oil filter? How much was that? God forbid you might be burning oil and don't have a full amount drained. Or your engine has leaks and you're not sure how much you've lost vs how much belongs inside!

For that matter, do you know what type of engine oil is required by your automobile? Lucky you! It's written on the add-oil cap on top of the crankcase! No? That sucks! Probably in your handbook! There it is! No, wait - it says "Please have your oil changed by a professional mechanic." Darn! Your oil is out of your engine! What now?!?

Okay, having added the required amount of oil into your engine, and having replaced the cap (!), you're good to go! Wrong! Did you tighten your oil drain plug down all the way? Was the gasket on the plug? Did you tighten the filter down all the way? Did you make sure the old gasket from the old filter is present upon the old filter? NO? So it's still stuck to the side of the engine block? Meaning you do NOT have a complete seal between your engine and the filter? Meaning that when you start your car for the first time, oil will proceed to spray in every direction imagineable?

So now you've cleaned up what spilled oil you can, and you hope you got most of it off the outside of your engine block (where it will smoke nicely when your engine heats up). And since you've lost some oil that you've added previously, how much do you need to replace? Did you buy just enough to replace the amount you drained? Or did you purchase an extra quart or two?

So how much time have you actually spent changing your oil? Fifteen minutes? Probably not. Granted, after the first few times, it gets easier. So what are you going to use to clean your hands (and maybe face)? Soap & water? Don't make me laugh. Now that the oil has had a chance to seep into your pores, soap doesn't work well. More soap? Keep trying. A scrub brush? That helps a little, but who wants raw, reddened hands? (Mostly surgeons - are you a surgeon? Why in the HELL are you changing your own oil?!? Get back to the hospital now!)

Granted the majority of us working at JL are not master mechanics who know the inside and out of your vehicle. If presented with someone else's car, would *you* know how to change their oil given their handbook and ten minutes time? Probably not. How many car manufacturers are there?? How many models do they have?? How many years have they been in operation?? That adds up to a veritable SH*TLOAD of cars. We cannot possible carry EVERY filter, EVERY type of oil, and cannot know EVERY little detail about EVERY car that comes our way. If we did, we'd be GODS. And would we be working at JL as opposed to our own shop? Hmmmm...

*What we DO know is oil changes.* And while there will be some bad apples in the bunch, a large majority of the employees at JL know what the heck they're talking about (concerning oil). So cut us some slack for being human, and being able to make mistakes.

FLAME AWAY.

Posted by: Chris G. on October 3, 2003 07:16 PM

I also work for jiffy lube and for the idiots that like to bitch at us jiffy lube tech's need to calm the fuck down. we DO NOT know everything there is to know about your car. For stupid ass ppl asking how much it is to replace a power steering pump, HELL IF WE KNOW we change oil, go to a damn dealer and find out. and for you dumbfucks that like to speed into the bays like a bad out of hell need to calm the fuck down we do stand in front of you do you feel like hitting us and us sueing you go for it asshole see who wins. and customer's complaining about prices hell we don't make them if you want to bitch and complain then call corprate and bitch at them not us, we just work there. in all reality the customers need to have more respect for us.

Posted by: bob on October 8, 2003 06:19 PM

Jiffy Lube and It's employees BOTH SUCK. I hope that they go out of the lube biz.

Posted by: Kelly on October 13, 2003 06:04 PM

I can tell from the grammar and spelling of all the said Jiffy Lube employees why they are jiffy lube employees!
I worked at a competitor to JL for a year and I will tell you first hand What a rip off. the filter you get is worth about .25c no protection to the engine and all the guys earn commission, why else would the push you to buy other services, they never check rear ends differential's.they all are just a bunch of looser's looking for a easy job so they can have cash to fix up their Hot Rods.. oh wait I have never seen one parked in front of a jiffy lube..... Jiffy Lube Sucks!

Posted by: Home oil changer on October 21, 2003 11:52 AM

It is unfortunate to read all of your bad experiences at Jiffy Lube. I have to agree, there are plenty of idiots working at Jiffy Lube locations around the country. But there are alot of experienced professionals working at Jiffy Lube locations around the country too. I have managed the Busiest Jiffy Lube in Phoenix for over 2 years, and I have never had a major problem. How you might ask, can I service over 50,000 cars in that period and never damage a car? Because I retain good employees. My advise to you, go to a Busy JIffy Lube, the more business they get, the more they can afford to pay, and therefore have better help. I can also agree that I have had crappy service and work preformed at many "Specialized" dealerships. The employees there make flat rate, and have to cut corners to make any money. Face it people, every type of business has bad locations, does not make them all bad. If you had a problem with one GM dealer, would you be on here posting that GM sucks and no one should ever buy a GM vehicle or get it serviced at a GM dealer? That is just being narrow minded, and that is what all of you are... Narrow Minded.

Posted by: Jason on October 29, 2003 09:09 AM

I am also a Jiffy Lube employee. I am 17 years old. I first started at jiffy lube as a courtesy tech. Which is the entry level position. I have now worked my way up to a cashier. I want to be a hood Tech but i am too young. but anyway... getting back to the point. i am reading all these comments from people damning jiffy lube and i think it is ridiculous. people are saying that jiffy lube employees don't know what they are doing... beleive me there are many tests both written and hands on that we have to go through. I know because i have personally went through it.There may be some JL's that arent honest vbut where i work we totally are. I have never seen a lie told to a customer let alone something done or not done to a vehicle with out that customer knowing. Every vehicle is 100% maintained and every customer is 100% informed. and for the person who was complaining about the oil or air filters whatever it was... think about... sometimes businesses may run out of stock... Some places do make mistakes some may acknowledge the mistakes and some places may not. Jiffy lube #2497 which is where i work is completely honest with a customer. If something is wrong we tell them.. if we mess something up we are willing to fix the problem. What i am getting at is. Not all jiffy lubes are horror shops. It all depends on the employees. I Pride myself working at jiffy lube. i do not plan on working there all my life. but the time i have spent there is very enjoyable. and i wouldn't have it any other way

Posted by: Darron Kain Jr. on October 29, 2003 12:52 PM

and for the lady who is saying that jiffy lube employees make commission on their sales. This is absolutely false. And people do make typo's and take shortcuts and abbreviate words to make for less typing. I work to help my mom and support my family. I don't know why you choose to make stereotypes. I personally do not know you, but to put people down just shows me your ignorance

Posted by: Darron Kain Jr. on October 29, 2003 01:07 PM

I find that Jiffy Lube charges for at least one extra quart of oil over what the manufacturers say the crankcase capacities call for. Something has to be done about this

Posted by: Terry Faber on October 29, 2003 10:46 PM

To all Jiffy Lube employee's, Bring your Girl friends or wife's to me and I'll give them a lube job that they will never forget. Jiffy lube SUCKS.

Posted by: Kelly on October 30, 2003 01:48 PM

to the person that says jiffy lube employees are not on commision is correct. what he is not telling you is that the managers and assistant managers are on a bonus program. the greeters are given a piece of the action if they make the quotas. the pressure is so high that many resort to scare tactics and or high pressure sales. in some cases they just plain lie to the customers. if the greeters do not make the quotas, the management does not make bonus. they are doing whatever they think they can get away with to make the numbers.

Posted by: tom sizemore on November 2, 2003 08:03 PM

NBC news in Los Angeles just did an undercover sting on Jiffy Lubes in California.Jiffy Lubes in California will soon be shut down and company fined millions! EZ Lube also exposed.All victims around the country should contact their local TV stations to expose these theives. They can't function too well in the "spotlight"!
http://www.nbc4.tv/automotive/2615014/detail.html

Posted by: texassux on November 7, 2003 06:38 AM

This is the funniest thing I've ever seen. You've got the well-to-do complainers vs the blue collar JL tech (and manager). This is rich. I suck, you suck, everybody sucks....Jiffy Lube....LMAO

My 5 year old daughter helps me change the oil in my cars. She could probably run her own Jiffy Lube one day, eh? Get a life.....all of you.

Posted by: Oily Mitts on November 9, 2003 03:52 AM

A couple of facts;
1) Jiffy Lube performs far more oil changes than its nearest competitor and has very high return customer percentages - They must be doing something right.

2) The "come back" rate, that is stuff that gets broke in the shop, is far lower than in auto dealerships, like .0001%. Many car dealerships typically have 20 - 30% returns.

3) Few if any JL's pay off commission, although commission is the standard form of pay in the auto repair industry. In a car dealership, if you don't sell - you don't eat. Do you expect people to work for free??

4) JL employees are taught to recommend services based on what the vehicle's manufacturer recommends at specific mileages. If you don't want to take car of the vehicle, just say "NO".

5) Many people still believe they can drive 7,000 - 15,000 miles without changing their oil because the car manufacturers say its ok. When you finally do change the oil, sludge has sometimes built up, and can brake away after an oil change, blocking oil return lines and oil pump pickup tubes. Result: one blown engine several miles after leaving JL and it's of cource JL's fault. Remember, car manufacturers want you to buy a new car every few years.

JL employees are like those in any other profession, there are good ones and bad ones.

Posted by: PatTexas on November 14, 2003 10:13 PM

Any customers of Jiffy Lube interested in adding their name to a Class Action Lawsuit please e-mail your name and e-mail address to calawyer@aol.com. Once we get enough names to get it certified you will be sent notice of the details.

Posted by: Terry Faber on November 14, 2003 11:55 PM

jiffy lube doesnt suck. whoever doesnt get their recommended services done is stupid and ignorant

Posted by: ral on November 15, 2003 07:12 PM

All the people who write these idiotic comments do not know anything about cars but only that they turn a key and it goes. jiffy lube is only trying to educate the consumer about their autos.Hence if a person has nothing good to say about jiffy lube then do the obvious and dont go so people as common as you wont have to put up with consumers that are to lazy and dumb to change their own oil.If a consumer would pay attention to what jiffy lube does then they could change their own damn oil. Human beings work their not robots have some appreciation for the workers that get paid minumum wage to change your oil.jiffy lube does not suck the consumers are the ones who suck.

Posted by: jake on November 15, 2003 07:25 PM

hey jake- you are absolutley right that jiffy lube does more oil changes than any of its competitors. but to say that they have less waranty claims than the dealer?????? name me one jiffy lube that is running a .0001% claim. god must be running that store. where did you get your figures of 20-30% returns on dealers. they would go out of business at that rate. jiffy lube wants their employees to recommend services based on milage, but thats not happening at a lot of them. jiffy lube puts so much presure on the management to perform, they do what they have to and to make things worse, if the numbers are good, upper management turns a blind eye to the dishonest acts. also ther is not car out there that the factory recommends changing the oil every 15000 miles. you are also right that if someone doesnt want a service done all they have to say is no. but that doesnt pay the bills and you sales are to low you can lose your job. that is sad because there are many good and honest employees out there. why should they be thratened with there job if they are doing it right. everybody has there off days. it dosent mean force them into doing something dishonest to get the numbers.

Posted by: tom sizemore on November 16, 2003 06:41 PM

Tom;
I have over 10 years dealership experience, and am a BMW master technician as well as ASE master.
Been there done that.

JL nationally has about a 1 in 1000 complaint ratio, which I guess would put the figure at .1%, sorry.

I have talked to folks who have had new car salesman tell them don't worry about changing oil every 15,000 mi.

There are of course good guys and bad guys everywhere - be they in dealerships or Jiffy Lubes.

Posted by: PatTexas on November 18, 2003 07:08 PM

I have worked in this industry for 10 years and I am a Regional Manager for Jiffy Lube. There are alot of customers out there that try to BLAME Jiffy Lube for Items already wrong with their vehicle. Too many times people have come in for an oil change and after they leave all of a sudden something is wrong with it and It's our fault even though they knew the problem before they came. There are ALOT of scam artists out there. I here alot of complaints on Jiffy Lube but, nothing on EVIL consumers. Most of you don't know that Jiffy Lube strives on making the customer happy even I'f that customer is RUDE. We value our customers as If they were family. And just like family there are a few BAD apples. For every one customer ther is three satisfied customers. Usually people that COMPLAIN are the one's we could'nt make happy no matter what we did. It all boils down to If your not satisfied with Jiffy Lube then your probably someone who hates life and everyone around them. Therefore, I really feel sorry for you. I on the other hand ENJOY life and express that to my customers and I have alot of friends(customers) that LOVE JIFFY LUBE!!! Remember PLEASE and Thankyou go along way!!!

Posted by: Mo on November 29, 2003 07:47 AM

Terry Faber. Some manufactures base their oil capacities without the filter. Hence why EVERY ford will always require more oil than whats recommended. My Mustang Cobra calls for 6 qts, but why is it always a qt low when I add 6 and it perfect once the 7th qt is added? Why is a 6.0 L powerstroke deisel call for 14 yet takes 1 qt in the filter and 14 in the engine? They go off of the disptick AFTER they start the engine being once the filter is added it may effect the oil level.

I do know that some JL managers will pressure their greeters to increase the ticket average. Why? because Jiffy Lube solely bases their bonus program for ALL employees(its called the lube tech bonus, where the General manager gets a different bonus). Yes many will sell things you don'tneed for your engine or car. Now how many dealerships don't do that? I can tell you they do being I have seen it at both Jiffy lube and the dealership I worked for.

I am a very honest person and take the time to educate my customers. I have also told a customer he did not need this service done or that one. I have also informed customers that I rather not perform a service being it could cause more damage like a trans flush over 100k miles and it's never been flushed. Just like any other business in corporate America, there are the good and there are the bad.

Another thing many people Like Tom is not realizing is that how many dealerships do not have the parts nor the proper tools to fix something they did? It happens MORE OFTEN than you realize. All they have to do is walk 25 feet to parts grab a part and replace what was broken. Ta da its all fix and mr. customer wont know it. How many Jiffy Lubes have the parts and tools to fix a car onsite? NONE!

Posted by: PW on November 29, 2003 06:12 PM

I worked for JL for 3 months, made some decent money in the process. I walked out on the job after being constantly harassed by a coworker and seeing my managers (who pulled practical jokes on me almost every day) stand by and watch, grinning. The day after I left, I discovered that one of my managers had gotten fired for stealing, and another quit because he had a feeling that he was next.
I agree fully that the place sucks. A lot. It's really just a chain set up to sell Pennzoil-Quaker State products. Knowledge about cars is not a prerequisite for working there; at the time I started, I didn't even know cars had to HAVE their oil changed. I probably would have stayed if I'd actually been trained, but I had to learn as I went along. Then a new manager got hired, and since he was an anal-retentive SOB, I discovered a TON of new safety procedures and regulations that nobody had bothered to tell me about, and I had to learn the process all over again.

Here's my Jiffy Lube rap sheet:

-Accidentally hosed a car down with automatic transmission fluid, even getting some in through the open window. We had the customer go to a carwash and we paid for it.

-Filled a Saab with oil, not knowing that the old oil hadn't been drained yet. The guys downstairs were still trying to get the drain plug off. Eventually they gave up and we called a tow truck, because the car now had 8 quarts of oil in it. Paid for the tow truck.

-Left a rag under the hood of a Mazda, which caught fire 2 miles down the road and cost $110 to fix (which we also paid for). A coworker of mine did the EXACT SAME THING a couple of weeks later.

-Stripped the lugnuts during three tire rotations, all of which the store paid for.

-Forgot to change the oil filter on at least one car (which makes all the car's new oil dirty), and didnt bother to change it on a couple of BMW's because we didn't have the right filter (never bothered to tell the customers).

The bottom line is, stay away from stupid chains like JL, Expressway Lube, Minit Lube, and the rest of them. If you're too lazy to change your own oil, you're too stupid to go to your dealer or find a decent mechanic to do it, then you deserve what you get. What would you rather do, spend $20 on new oil and do it yourself, or spend $40 to have your car worked on by a complete stranger who probably doesn't know anything about cars, let alone yours, and is mostly interested in getting the job done as fast as he possibly can?

Posted by: Imus on November 30, 2003 09:06 PM

I worked for a rival of JL over the summer (ExpressWay) and contrary to most of your gripes, our store was VERY honest. I mean sure, we tried to get people to get stuff done to their cars but we never fucked with their shit or didn't change a filter or whatever. One of the managers that subbed for ours said that the people at his store were real scumbags and kept dirty rags and dipsticks with nasty looking fluids on em to scare the customers into buying stuff.

I remember we did stuff STRICTLY based on mileage. If the car didn't have the amount of miles reccomended on it then we didn't even bother with it. If it did though, then we'd get on it honestly and professionally. I was the only kid at the shop (17) so our shop wasn't "run my kids" as alot supposedly are. We had one master mechanic in the shop and another as the manager so if something went amiss they knew how to fix it and how to do it fast. Although assholes coming in 2 minutes before the store closed really pissed us off Steve may have punched some peoples mufflers we still did the job as it was supposed to be done. But I guess it's just a miracle we never screwed anyone over....Especially on a Saturday.

But that's Expressway....The hell do I know about Stiffy Lube?

Oh yeah and to a comment made months ago by some know-it-all saying "All trucks after 1982 have transfer cases". You mean, SOME did. My dads 87 Bronco II had manual-locking hubs as do some cars made nowadays believe it or not.

Posted by: Chris on November 30, 2003 09:24 PM

I might as well add (for ranting purposes the most aggravating customers of all: The dipshits who bring in classic cars for an oil change.

WHAT THE FUCK MAKES YOU THINK JIFFY LUBE IS GONNA KNOW HOW TO CHANGE OIL ON A FUCKIN 1972 TRIUMPH?!?!?!!! NOR WILL WE HAVE THE RIGHT OIL FILTER FOR YOUR RELIC!! YA KNOW WHY? CAUSE EVERYONE ELSE WHO HAS A CAR LIKE THAT ISN'T SO FUCKING SCARED OF GETTING HIS PRECIOUS YUPPIE HANDS DIRTY THAT HE CAN'T CHANGE THE OIL IN IT!!! IT'S CALLED REALITY, LOOK INTO IT!!!

Posted by: Imus on November 30, 2003 09:32 PM

To all who have been wronged by Jiffy Lube, my condolences go out to you. I've been a general manager for the company for three years and have seen many upset customers. The hardest reality I have to accept in this position is that human errors will always exist. I'm the only person ultimately responsible for the performance of my staff and I strive to keep improving the level of customer care and overall quality.
The problem with the quick-lube industry is that many of the employees are low paid and undertrained. Unfortunately it is very difficult to locate a talented employee that can move fast and think quick for our average hourly wage. I have seven employees that have the talent to perform the service the way we promote it and my store for the most part is a joy to run. The toughest task this gerneration of Jiffy Lube employees has is to overcome all the stereotypes. Our store was built in 1978, the seventh Jiffy Lube in existence. Many of our customers have been coming back since we opened. I hear stories of how bad it once was and how great it is now. Some folks say that we are the best we've ever been! The bottom line is that we all have sucked at one time or another, it sometimes just feels good to dislike the enemy. What I've learned over the past few years is that humility goes a long way in this world and I have to keep my ego in check every day. Some of my customers are not happy people, but they return every 3,000 miles. I just keep my mouth shut, listen always, and offer my best to every customer that enters my bays.

Posted by: Zach Setterburg on December 3, 2003 09:52 PM

I will agree that Jiffy Lubes upper management places a huge emphansis on their staff. I have seen store Managers, not assistant Managers, but the General Sales and Operations Manager charge a customer for a service he never performed. Like a T-Tech transmission service. It was never done but he added 1/4 qt of Detron 3 to the trans.

Another on is when they are OUT of filters and the car already has a jiffy lube filter on it. I have seen them NOT TURN THE CAR AWAY BUT CHANGE ONLY THE OIL AND LEAVE THE OLD FILTER ON. Yes this was also done by a Store manager. All do keep the car count going so they can get their bonuses and the DSO, and RSO wont harp on him.
99% of the people at my shop including the Manager do not even look at a cars undercarriage before they lift it. The other night the car was lifted and what was holding it on the lift??? The damn exhaust.

If there are honest Jiffy lube shops I would love to know because I am fed up with them now and moving on to more money and better shops that perform honest work, and not worried by how many cars they have.

Posted by: pw on December 4, 2003 01:49 PM

I think so many of you people are too paraniod and think everyone in the world is out to get you and rip you off. why don't you quit whining and get a tissue and wipe the snot off your face. have a nice day.

Posted by: the cool guy on December 5, 2003 07:52 PM

The problem with Jiffy Lube is that its a fancy way to say good clean and well preserved grease monkeys. I have more respect for the guys in the no name oil shop over these bone heads any day. My first and last experience with Jiffy Suck was when I took my freshly painted 98 Mustang Cobra for a professional lube place. My biggest mistake ever I usually change the oil my self but since it had a fresh paint job and it was supper clean I thought Ill have it done by the supposed pros. NOT ! Not only did they scratch my new paint on both fenders with their greasy and old mats. Those bone heads in there attempt to speed my visit draining the oil with the car on! Can you believe that these god forsaken idiots ran the car to drain all the oil total stupidity? That COBRA engine is hand assembled and hand tuned. The engine alone is worth more then those grease monkeys make in a year. Even the lube places in skid row no one turns a car on with no oil in it to flush the existing oil in the crank case. When I said what the hell are you doing. There is no oil in the car they said dont worry we do this all the time!!! If I had machine gun I would have used it there so they would not do this to some one other then me. When I asked them about the scratches on my paint they just blew me off saying that the scratches were already there. Try explaining that to an idiot trained to deny all commonsense issues. For all that is in my power where ever I go who ever I meet I tell them NEEVER, NEEVER GO TO JIFFY LUBE. Unless its a rental and you could care less about the car. Any time you see the EXPRESS in any oil or lube station run to the hills. All they are trained in is how to get you in and out as fast as possible regardless if they void your warranty or even worse do irreversible damage to you car. You will never ever see a dealer run the car with no oil in it to speed up the process. If you do get out of there.

Posted by: Edmond on December 18, 2003 01:29 PM

P.S.
The general public is stupid this is why places like these are in business.
More cars come thru they bigger the bottom line. If people were empowered and had some simple car sense places like these would go out of business. And as far as Im concerned good riddance to all who are in it to take advantage of people like our mothers and sisters and the elderly.

Posted by: Edmond on December 18, 2003 01:35 PM

Wow theres alot of pissed people complaning about wrongful services. When are all you people gonna realize that its the American way, screw, or be screwed. Its how this great country was built. Its a great big conspircy theory didnt you know. If jiffy lube ripped you off big deal what are you gonna do bitch about for the rest of your life, if so i feel very sorry for you. Consider it a leason learned.

Posted by: Theres no such thing as FREEDOM on December 18, 2003 02:07 PM

Not really I just stumbled on this sight by accident and it brought back some bad experiences. Ripping people off is not the American way its the crooked way. Just because I can commit fraud one dollar at a time it doesnt mean its right. People are crooks there is no ignoring it. Its not because your in America. There are allot worse places on this earth that make the crooks in America look like saints!

Posted by: Edmond on December 19, 2003 10:17 AM

IVE BEEN A JIFFY LUBE EMPLOYEE FOR MANY YEARS AND AS A MANAGER I HAVE DEALT WITH EVERY TYPE OF CUSTOMER COMPLAINT YOU CAN POSSIBLY IMAGINE.AND YOU KNOW I HAVE COME TO THE CONCLUSION THAT THERE IS SOME HONEST MISTAKES OUT THERE.BUT 92% OF THE COMPLAINTS OUR CUSTOMER'S WHO HAVE REAL SERIOUS PROBLEMS IN THERE LIVES.AND THEY COME TO US AND VENT OUT ALL THERE FRUSTRATION'S ON US.
IT IS ACTUALLY COMICAL.THIS PAST WEEK A LADY CURSED ME OUT FOR TELLING HER I WOULD DRIVE HER VEHICLE INTO THE STORE!!!I MEAN COME ON JUST LET US DO OUR JOB.WE DONT GO TO YOUR JOBS AND TRY TO
REVISE YOUR SERVICE PLANS!!!JIFFY LUBE IS THE BEST.AND ALL YOU PISSED OFF PEOPLE WILL EVENTUALLY COME BACK.REMEMBER ROMANS 3:32[FOR ALL HAVE SINNED AND FALLEN SHORT OF THE GLORY]
WE ALL OUR NOT PERFECT.BELIEVE ME IF MY SHOP MAKES A MISTAKE I PERSONALLY WILL ADDRESS THE PROBLEM ACCORDINLY AND MAKE YOU A EXTREMELY HAPPY CUSTOMER..

Posted by: russell ohara on December 21, 2003 06:14 PM

Edmond, I am sorry that you think your Cobra engine is worth more than what a Jiffy Lube employee makes. Actually the motor is worth about 4500 which includes labor as well.

I just never agreed with the fact in order to meet a car count they will do WHATEVER it takes. Now if that means they are out of filters and you have a JL filter on it, guess what? they did not change it. They can be hinest, but 75% of the time they are not. hell I get about 25% of my work from Jiffy Lube so I do thank them. I enjoyed working for them. I just did not agree with how they treated customers, and I rather make an honest living, not rip people off because my car count is falling.

Posted by: pw on December 23, 2003 05:06 PM

I JUST WANTED TO ALSO SAY THAT PEOPLE DO MAKE MISTAKES.SO SHOULD WE AS AMERICANS BLAME THE WHOLE JIFFY LUBE ORGANZATION,OR SHOULD WE MAYBE BE BLAMING THAT PATICULAR STORE OR THAT ONE EMPLOYEE.THIS WHOLE WEBSITE IS VERY RACIAL.I MEAN THATS LIKE SAYING 'HEY THAT BLACK GUY IS A BAD PERSON'SO DOES THIS MEAN ALL BLACK PEOPLE ARE BAD??I THINK NOT..SO WHY DO PEOPLE PUT DOWN JIFFY LUBE AS A WHOLE.MAYBE JIFFY LUBE DONT SUCK MABYBE ITS JUST CERTAIN PEOPLE THAT GO TO JIFFY LUBE THAT REALLY SUCK.YOU CAN'T JUDGE A WHOLE CITY BY ONE PERSON'S ACTIONS.FROM WHAT I HAVE READ HERE THERE IS SOME REAL MISTAKES THAT COULD HAVE BEEN PREVENTED WITH THE PROPER TRANING.AND YES ITS SAD THAT THERE ARE PEOPLE OUT THERE THAT
HAD DO GO THROUGH A WHOLE LOT OF GARBAGE,BECAUSE SOME OF THESE EMPOLYEES WERE NOT TRAINED PROPERLY.BUT DONT JUDGEALL OF US.YOU PEOPLE ACT LIOKE WE ARE A RACE OF PEOPLE WHO ARE SO BAD.AND THAT WE ARE MINORTY'S.I DONT KNOW ABOUT YOU BUT JIFFY LUBE PAY'S PRETTY GOOD LAST YEAR I GROSSED
A WHOLE LOT OF MONEY.

Posted by: russell ohara on December 24, 2003 09:00 AM

All of you should consider using Mobil-1 Synthetic oil and give up oil-changes. I do change my filter at the recommended 7500 mile interval. The last time I changed the oil in my car was at 143,000 miles. I have 163,000 miles on it now. My oil is amber in color with no odor. This is my second car that I have extended oil change intervals. When starting with synthetic, I do change more often (about 10K) since non-synthetic mineral oil is still present. My last cars transmission died at 193K miles (my motor oil was amber with no odor). I went over 40K miles with no oil change. I wish I had used synthetic transmission fluid or changed it more often. It was my fault that it bit the dust.

For more information, see Synthetic Automotive Engine Oils (ISBN 0-89883-110-5). See NY Taxi Cab fleet test (100K miles no drain) Sludge and varnish measurements.

Posted by: Victor Torran on December 25, 2003 12:54 PM

As a Jiffy Lube employee and knowing what goes on behind the doors I must say "Stay away!". Especially with the recent news investigations about the integrity of the company, Jiffy lube denies the use of monthly quotas. This is a lie. I work at a Jiffy Lube in San Diego county which is part of a larger franchise. Each month our manager is given a paper with the amount of money made last year, and what we are expected to earn this year based on those numbers. What ends up happening is our customer service representatives are pushed to sell as many services possible, even if the service isn't necesarily required. As a hood technician, it is impossible for me too tell you how many times I have replaced an air filter, performed an engine flush, exchanged radiator coolant or installed a PCV valve when it is NOT needed. In the past I used to decline the service that was recomended and explain to the customer why. However, after missing several monthly bonuses because I failed to reach the expected ticket average, I no longer question the Customer Service Representatives recomendations. JIFFY LUBE IS NEITHER HONEST NOR CUSTOMER ORIENTED... IT IS ALL ABOUT NUMBERS. I hope that when my job searching is finished I will have found a position that will allow me to be honest and at the same time afford the cost of living because jiffy lube has not.

Posted by: DM on December 25, 2003 07:02 PM

I have decided to take my cars to dealerships and/or reputable mechanics from now on. As several of you have pointed out, I was stupid to buy a new car and let a company like Jiffy Lube work on it.

Most of the employess in these threads seem to be saying "We don't get paid well, we don't get trained enough, and customers suck cause they don't change their own oil."

Morale at Jiffy Lube is high.

My most recent experience with my local store in Elkridge, MD is even more humiliating because the same location failed to tighten the fasteners on the bottom of my Dodge Ram transmission. Leakage and slipping were the result. I didn't learn.

I thought to myself stupidly, "Self... maybe if I just have them do the signature service from now on they won't muck it up."
I did that. 6 or 7 times I did. Things seemed to go ok until the first oil change on our CRV. My wife was about 1 mile from the JL when she saw a little smoke following her. A momment later cars were dropping back behind her to avoid the plume of smoke growing behind her. She had to quickly pull over. This meant the smoke was all around the car now and comming out of the hood. She ran around, grabed my two year old son, and got him the heck out of there. She wasn't sure if the car would catch fire or not. It didn't. It was inconvenient and messy. Hopefully no permanent damage done. Getting the car checked out on Monday. Brand new car. Stupid old me....

Posted by: Jay Wilbourne on December 31, 2003 03:19 PM

Jiffy Lube is a joke. Their service people are just a bunch of dumbass kids making min. wage. Expecting something as simple as an oil change to be performed properly is asking WAY too much of these people. I've seen more horror stories from Jiffy Lube than I could ever relate to you here. My best advice to you all: do it yourself, as I have since I was 14. Use a good quality synthetic oil and an OEM filter, and keep plenty on hand. There is NO WAY I would ever let some pimple-faced 18 yr. old dufus anywhere near my Mustang GT, for any sort of repair or maintenance. Only a fool would allow an unqualified person near their expensive vehicle.

Posted by: JD on January 2, 2004 01:49 PM

Today I went to a local Jiffy Lube to get the oil changed in my wife's car. While I was there, they said they could change my transmission fluid and flush my radiator (Toyota 45K recommendations).

I figured that it would be a time saver to do it while I was there on the weekend rather than screw around with this during the week at my local mechanic and have to drive her car to work and drop it off, pick it up afterward, etc. So, I said OK, change the transmission fluid and flush the engine coolant.

I should have known something was going to happen when the guy installing my oil filter had to be shown that you have to apply oil to the filter gasket.

The transmission fluid replacement went OK, if you don't count the spraying around of transmission fluid that happened when he was filling the fluid-changing machine. To change the transmission fluid, they have a cool machine that has a visible movable piston in a vertical cylinder. The piston is initially at the bottom of the cylinder with new fluid above it filling the cylinder. There are two lines connected to either ends of the cylinder. The bottom line is connected to the transmission line that feeds the transmission cooler. The line connected to the upper end of the cylinder is connected to the return connection on the transmission. The engine is run and the transmission pumps the old fluid into the cylinder and the piston is displaced upward and pushes the new fluid into the transmission through the return line. After about 15 min, the fluid comes out of the transmission clean and red and it's done. (The wonders of modern technology).

While this was going on, the guy in the next bay needed his car pushed out of the bay backwards for a reason I didn't determine. The Jiffy Lube guy at the steering wheel held the car door open and was looking backward while the car was pushed through the narrow opening in the rear of the bay. (Do you see where this is going?). The owner of the car was in the parking lot behind the car and started yelling "WATCH THE DOOR, WATCH THE DOOR" to no avail. CRUNCH and the car door was history. Upon reflection, I think yelling stop would have been more productive. He started yelling that he was going on vacation the next day and I guess that got sorted out between him and the manager. I gave him my name and phone number as a witness and lost interest in that source of amusement.

Meanwhile, the Lexus in the next bay was getting it's tires rotated with a neat lift that raises the entire car far enough off the ground that the tires can be removed and replaced and the guy in the pit can still work on the oil change. There are four large rubber blocks placed between the lift and the car at the four corners of the lift. After the car was finished, one of the guys drove the car off the lift without remembering to remove the large rubber blocks. The car bounced high enough to bottom out the suspension hard (twice, he kept going after the first one). That was kind of exciting.

Then, they went about flushing my cooling system. For this, they have another machine that provides a reservoir of fresh coolant and a couple of hoses to connect to the radiator return hose (top) and the upper radiator hose connection. The car is again idled and the old coolant is pumped out of the engine and into a tank and new coolant is sucked out of the machine and into the radiator. (This had promise). The guy who connected it to my car was mumbling something about hating this old machine and only liked the new (broken) machine.

I decided at this point that it would be prudent to monitor the temperature gauge in the car while this process proceeded. Sure enough, bubbles started rising into the new coolant reservoir and the enging started overheating. I shut if off and took stock of the situation. Sure enough, he had connected the output hose of the machine to the output connection of the engine and viceversa. Once I showed him the error of his ways, he reversed the connections and it actually went well after that.

After the process was completed and the coolant lines were disconnected from my car, he was ready to start working on another car when I asked him if it would be advisable to start the car and check the coolant level in the radiator. He thought it over and another guy talked him into it before he had time to think about it too much. When the engine started, they put another quart or two of coolant into the radiator and finally got the coolant to where I felt comfortable driving away.

After I left, I felt I would have been pressing my luck to return to there and get the sticker with my next oil change mileage that they forgot.

I think I was lucky to have escaped with my life.

Posted by: Brian R. on January 4, 2004 04:30 PM

WOW Brian that story almost had me in the fetal position about to commit suicide.
I thought my experience was a bad one. I think this one takes the cake. All that destruction in less then 8 hrs of work at just one Jiffy Jackoff. Imagine all the other poor soles. This last post should be the mother of all warnings to any one even considering using one of these places.

And if I read another Manager or owner giving that same old sob story that Oh we are all victims here this doesnt happen in my shop customers are a bunch of complainers. And to finish quote the Bible to top it all off. That is a bunch of malarkey to anyone with bad experience and conmen sense. Just calculate the statistics youll find that the Three Stooges will give a safer and more viable work environment.

TAKE IT TO THE DEALER OR DO IT YOUR SELF. JUST ABOUT EVERY AUTO ZONE AND PEP BOYS OR EVEN YOUR MUNICIPAL RECYCLING CENTERS TAKE IN OLD MOTOR / TRANY OIL WITH FILTERS.

Posted by: Edmond on January 14, 2004 09:43 PM

I am so mad!! I have not been to Jiffy Lube in YEARS because I distrust them, however, they are OPEN later than some other businesses. So, I drive to Jiffy Lube, arrive at the store at 6:45 (they close at 7pm) and they refused to service my car, and made no attempts to apologize or work out anything. They had already cleaned and were not taking other customers and the manager argued that his clock said 7pm. I called their customer service and issued a complaint, but I am still so MAD! This is why I never go there!!!!!!!

Posted by: Erin on January 16, 2004 04:20 PM

Just wanted to comment on the poor hourly wage Jiffy Lube pays to its employees. I work at
Jiffy Lube and work on approximately 60 cars a day non-stop (sometimes I can't even get a break)
and make only $6.00 per hour gross. After taxes, etc. my take-home is hardly worth it. This Jiffy Lube takes in at least $100,000 per month in revenue and over $1,000,000 a year. How the upper level takes care of themselves..... Hope to be
quitting soon.

Posted by: Chris on January 17, 2004 06:34 PM

I ve read every comment on this site. All I can do is express my jaw dropping awe. I manage a GM lube dept. While it does take us a half hour to change oil and perform an under car inspection, we offer transportation options, or whatever we can do to accomodate our customers, and we wash and vacumn the vehicles. We do make maintanence recommendations and note any leaks or other repairs that may be nessesary. We would, of course, like to see all of those be performed, but would never resort to scare tactics or dishonesty, to gain the sale. My biggest question to those who've taken their new cars to a JL is "why would you trust kids to service your $30k+ investment?" Take your car to the dealer who knows your vehicle better than anyone else. As for engine flushes...I ve never seen GM recommend an engine flush. If you need an engine flush your using the wrong oil! Most domestic vehicles require a few other services at 30k, 60k,& 90k such as trans service or flush (we suggest alternating flushes and filter changes) brake fluid flush as moisture in the brake fluid can damage expensive ABS componants, diff fluids, p/s fluid, transfer case fluids, ect. As for filters, air filters are at a as needed basis and fuel filters should be changed once a year. There is alot of maintanance that the general public is not aware of, with all of the 100k "no service needed" manufacturer claims. The idea that a vehicle can go 100k w/o being serviced is fine as long as 100k is all you expect to get out of a new vehicle. No service in 100k is in a perfect world, and last time I looked I didn t live in the perfect world.
My biggest piece of advise to the consumer is...build a relationship with your service center. only have them work on your vehicle. and listen to their recommendations, weigh them carfully, and see if the cost of a fluid change outweighs the cost of repair. In essence build your relationship on trust and then trust them. All businesses want happy, satisfied customers. It costs more to gain a new customer than to keep one happy. Remember a happy customer tells very few about your service but an unhappy one tells everybody!!!

Good Luck
JD
PS Our faciltiy has made alot of new customers and money as a result of JL mistakes

Posted by: JD on January 20, 2004 12:25 PM

Mike, your a little bitch! What a whiner! You won't last long! that's why your wife is fucking 2 of your employees.

Posted by: Mikeuabitch on January 20, 2004 09:01 PM

more jiffy lube fiascos

Posted by: steve pacheco on January 26, 2004 08:17 PM

Let's see, where do I start? There's so many points to pick on that it's almost comical. Almost.

First, to the idiot that says all 4x4's built after a certain year don't have manual hubs;
1) Yes there are 4x4's with manual hubs built after 1982.
2) Some people (mostly serious 4 wheelers who wouldn't take their rides to Jiffy Lube anyways) swap in manual hubs because of the unreliability of auto or switch activated hubs.
3) The transfer case DOES NOT lock your hubs. The transfer case TRANFERS power to the front differential. Some 4x4's may have an electronic switch that engages the hub locking mechanism when the transfer case is shifted into 4WD. These are prone to failure hence the reason some people opt to install manual hubs.
4) I really can't see the point you were trying to make. People who have older rides aren't allowed to go to Jiffy Lube? If a Jiffy Lube employee doesn't understand the basics of older cars then I sure as hell don't expect them to understand the intricacies of newer ones.

Next, just because I don't change my own fluids doesn't mean that I'm a yuppie that doesn't want to get my hands dirty. That's plain ignorance. I used to be in a financial situation where I had no choice to but to repair my own vehicles. I learned by studying the Chilton guides and figuring things out for myself and became pretty proficient. Now that I have more money I choose to have that kind of work done for me. I'd rather be enjoying my family and the fruits of my labor instead of raking my knuckles, having warm oil run down my arm, and having to dispose of the old oil. If I dont like the food at a certain restaurant I dont go into the kitchen to cook it myself, I go to a different restaurant. If no one else makes it the way I want, then I cook it myself. I dont have to go into the fields a pick my own vegetables either, I guess that makes me a snob in your opinion.

Changing one's oil is a simple task so stop trying to convince people that there's much to it. You drain the pan, run a clean quart through it to flush out any junk (running engine while doing this is optional), remove oil filter (most mechanically inclined people already have that "highly specialized" $5 oil filter wrench), wipe a bit of oil over the rubber seal on the new one, install it and re-install the drain plug. Fill with the appropriate oil (again, not hard to figure out, just call your local dealer, they'll know better than the average Jiffy Luber) and you're done. It's not brain surgery. How these guys keep messing it up astounds me.

It sure seems these Jiffy Lube employees have something against people who can afford to drive nice cars. They seem to think they have it coming to them if they take their $30k car to Jiffy Lube. Its not their fault; Jiffy Lube spends millions of dollars in advertising telling these people that Jiffy Lube will do a good job without the need for an appointment. While this is probably what happens most of the time it's obviously not what happens all the time. Blaming the customers for being whiners doesn't make the tech's incompetence any more justifiable. The customer expects and deserves exactly what they are paying for. Its not out of line to request that you do your job. You dont have to like, but you still have to do it. By the way, what the hell ever happened to the customer always being right? Doesnt sound like thats the case here.

I've personally experienced some high pressure sales tactics at Jiffy Lube. Once they insisted that my transmission fluid was old and needed replacing, also pointing out that it was recommended by the manufacturer. I had just replaced the transmission less than 500 miles before and the fluid was brand new. 3000 miles later they pointed out that the air cleaner needed replacing which was not true then they failed to put the filter back in right and close the housing. I know it's a bit of a pain to do since I'm the one who changed it last but that's no excuse for laziness. Again they said I needed to service my transmission. They also wanted to rotate my brand new tires that had less than 100 miles on them. The failure to notice the obvious was the last straw. If these guys can't tell that tires are new (still had plenty of the new tire hairs all over them, hell, you could still see the tire sticker material in between the treads) then I sure don't want them touching my cars again. This was the last time I've visited a Jiffy Lube and I'm glad I didn't have the horrible experiences that others have had. For the price I expect better.

Luckily I found good repair shop that I use now. They're cheaper and more honest than Jiffy Lube ever was. I can ask if my car needs a tune up and they'll check the plugs and rotor and tell me no, not for a few thousand more miles if they look good. I know, good shops are hard to find. I was referred to this shop by a tow truck driver friend of mine. He tows to all the shops and knows who's honest and reasonable and who's not. Dealerships are notorious for overcharging and finding phantom issues so I tend not to use them, even for serious repairs like new transmissions.

After reading the responses by Jiffy Lube employees (I refer to them as JiffIdiots) I feel I've made the right decision in not patronizing Jiffy Lube anymore. Yeah, patronizing is in the dictionary, that book with a lot of words, in case you want to look it up. Maybe thats why they are working at Jiffy Lube, they cant handle anything more challenging.

Posted by: Tony on February 4, 2004 12:52 PM

I went into Jifflube that was empty one afternoon thinking I would get it done quickly. For 80,000 miles I had taken my Toyota Avalon to the dealer and had the oil and filter changed every 4000 miles with Pennzoil 5W-30 at a cost of $26 with tax and disposal fee and a guarantee of a next free oil change if the job was not done in 30 minutes. The V-6 engine does not use one drop of oil. When I told Jiffylube to use 5W-30 Pennzoil, he told me NO. I showed him the oil cap and the owners manual say to use 5W-30 oil. He said the owners manual is wrong, 5W-30 oil is too thin and would ruin the engine. I told him of the consumer reports taxi fleet test which showed no difference in tax fleet engine wear or high temperature viscosity between 5W-30 and 10W-30 oil and he became very rude and snotty. I asked the moron high school dropout where he got his engineering degree? Complaints to Jiffylube and and his manager did nothhing - all I wanted was an apology and an admission that 5W-30 oil is right for the car. I will never go to a Jiffylube again. The real joke ---- it took just as long to get it done at Jiffy lube as it does at the dealer. And Jiffylube is about $6 more expensive.

Posted by: Paul on February 7, 2004 11:11 AM

this particular entry bothers me
***********************************************
This is to the man who asked about the engine flush. If you look in your car manual you will see that all car manufactures recommend that you have an engine flush done after the first 50,000 miles (or so). Being a Mechanic my self I can tell you that having your oil changed is just that Changed not cleaning out you oil pan or engine. After an oil change your then clean oil runs back through the same dirty engine for 3000 more miles and keeps doing that after each oil change. More and more dirt,sludge and all kinds of nasty stuff gets added to the already caked sides. Sooner or later the oil is going to come out black and blacker as the time goes by.
I am really sorry to hear about all the bad jiffy lube experiences everyone has had but I know that the jiffy lube in my town is ran by 2 master Mechanics 100% of the people that go in there have been coming back for years and years. I take my cars there just because I dont have time like the rest of you. What that guy had said was true like with any place you have bad,good and the best. I just wish that people would respect that and understand that.

Thank you and God bless!

Posted by: jess on July 13, 2003 07:50 PM
**********************************************
I am a Master Mechanic, I own my own shop, If you knew anything about anything why in the hell would you go get your masters in auto and go work for a fucking jiffy lube, that is just stupid people saying they are masters, they are not even certified, and if they are certifed in anything it is in something stupid that they dont even do to your car, anyone that thinks that master mechanics work for shit that actually know anything, that narrows it down a lot, work for an oil change place period are fucking idiots

Posted by: Robert on February 16, 2004 07:43 PM

Hey,
I was reading all about, how many of you have such bad times at jiffy lube. I have been going to jiffy lube for a long time any every time I go i have such a great experience. I love the people who work there, they are so nice. Maybe its because I live in a great state. New Hamshire.
Sorry for all of you who have bad experiences but mine every time is VERY GOOD!

Posted by: Carolyn on February 17, 2004 04:21 PM

THIS ONE TAKES THE CAKE!!!! (Over $1000 in damage to my car for an OIL CHANGE!)

Okay, so I figure Ill take my car in during lunch at work yesterday February 17-th 2004 for an oil & filter change as well as state inspection. It is not February 18-th and I am in a rent a car! Read on to get the detailsthis is long!

So, I took my car in and I am standing there watching the guy check my oil before the oil change well, he pulls out the dipstick, cleans it off, puts it back in and then pulls it out again to check it only when he pulled it out the 2-nd time to check it the dipstick broke off and fell back into the dipstick tube of my 2002 Nissan Sentra. SO there is this guy, holding the plastic pull part of the dipstick and the metal part has fallen back down the tube (about 4 inches down). I hear him say awwww shit so I say you gotta be kidding me then the manager walks over and asks what happened, I told him exactly what you just read but of course the mechanic says this man, I dont know what happened, I just pulled out the dipstick and it broke man, I think it was broke before so I say no, you pulled it out, cleaned it off, put it back in, pulled it out and it broke he says nooo man I never pulled it out twice man, it broke the first time Finally the manager intervenes I know he is the manager cause he is in a blue button up shirt without the grease stains. Manager says, Did you EVER pull it out and it was NOT broken the guy says man, I dont know what happened, it just broke.

So, regardless, there is now a metal rode in the dipstick tube and they need to try to figure out how to get it out hahaha. Well, the bunch of monkeys put things down the tube to try to grab the dipstick (not a bad idea much better then what happens in about 10 minutes) but they cannot get it out So, they stick it on another bay and get under the car, I go back into the lobby area and waitI call Nissan while I am waiting and they tell me it is not covered under warranty well, that blows hahah. So, after some time I hear banging and I see a guy with his hand on the tube and forcefully wiggling and waggling it to try to pry it free, while a guy under the car has a screwdriver and a mallet!!!! Before I can stop them the tube comes free and they take out the dipstick. Now, I am no master mechanic, but I know a mallet and screwdriver and brute force are not used to fix things.

Well, they show me that the tube is out and that the dipstick is free and now they tell me they are going to fix it while a guy drives over to the Nissan dealership and picks up a new dipstick (free of charge).

Well, the guy gets back with the dipstick they fixed the tube and finished my oil and filter change as well as my inspection. I asked them to show me the dipstick/tube and they guy opens up the hood and shows me that everything is fine. I go to pay and am only charged for the oil/filter and inspection. On the receipt, I get in writing that they broke the dipstick and had to get it out.

I drive about 2 blocks and pull into an auto parts store to pick up windshield wiper blades; while I am there I decide to look under the hood and pull up the dipstick well, lo and behold the WHOLE tube comes out with it! And this weird putty junk is on the bottom of the tube.

I drive right back to Jiffy Lube and call the manager over who actually looks surprised to see me! He asks what is wrong and I open up the hood grab a hold of the tube and take it out and hand it to him. He says, Oh, thats not right. He takes the car, pulls it back into the bay, and gets under the car and gets a phone book. He then calls a tow truck and tells me that the tow truck will be here in about an hour and a half and that I have to take it to a mechanic (obviously cause they are not mechanics!). And I can go to a place they recommend or the dealership so of course I say dealership, and I call the dealership (about 5 minuets away, I had no idea there was one over there) and ask them if the car is safe to drive. They say yes, just get it over here. So, I tell Jiffy Lube to cancel the tow truck and to show me where the dealership is. They tell one of their employees to lead the way in her car while I follow. We get to the dealership and she talks to the guy there (nice dealership, a BMW/Nissan dealership) and tells him what happened and that Jiffy lube is actually going to pay for the repairs. She leaves, and I stay at the dealership they do some checking, and come back telling me how jiffy lube screwed up the car and tell me it is going to be a major job to fix it. I tell them to do what they have to, because J-lube is paying for it (they did break it). About 4 hours later they tell me it is going to take longer then expected and I need a rental car. Well, Jiffy Lube pays for the rental car too and I leave the Nissan dealership at 6:00 at night (I went in for my oil change at noon) so, this has been a 6 hour ordeal up till this point.

And FYI, for all you Jiffy Lube lovers out there know this if I had not seen the guy break this dipstick in the first place, I am 100 percent sure, they would have never said a word, and then this bill would be on me.

So, there is my story, I hope you learn from it AVOID JIFFY LUBE.

Posted by: Danny on February 18, 2004 09:40 AM

I have just recently had a terrifying experience
with a Jiffy Lube in Chicago, Illinois.

I am a divorced dad and this Jiffy Lube experience now leaves me without a car
to even hold my 5 year old in my arms.
After all was said and done yesterday
it will cost me for a new transmission.

Yesterday I contacted the President of Jiffy Lube with my unresolved problem. A little over an hour later the Pep Boys mechanics had changed their stories to fall into line with Jiffy Lubes two minute assessment.

It was then that I realized that Jiffy Lubes parent company, The Shell Oil Company and the company that owns the majority of stock
in Pep Boys Automotive had a mutual stock interest in one another.

I easily surmised that one phone from the top of the food chain put me, Mr. Little Joe Consumer at fault !

The letter below was just faxed to Jiffy Lubes President and Fred S. in Jiffy Lubes Customer Complaint Dept.

This letter is a follow up to yesterdays conference call at 3:13 PM.

With Fred S. myself and with the Pep Boys chief mechanic.

The first thing you should know about me is that I have been in the business world since 1976. I know how the business world operates above the table and also how it works under the table.

Over the many years I have been in business I have made many friends. Many are in the fields of local and Federal Law Enforcement, private
Investigation and Civil and Criminal Law.

I cannot put all the pieces together yet. But this is how I believe the events unfolded. I have kept meticulous notes since this Jiffy Lube
fiasco began on January 31, 2004.

I will not capitulate and I will exhaust every available resource, including National media venues until I am fully compensated.

I brought my automobile into Chicago's Jiffy Lube #593 on a very cold morning, January 31, 2004
at approximately 10:00 AM Saturday. As I pulled into the Jiffy Lube drive I realized there would be a significant wait due to all the cars parked in the drive and 2-3 deep at the stall doors.

I was waiting in my auto approximately 8 minutes when a young Jiffy Lube employee waved at me to get out of my car, that he would pull my car into
the stall. I thanked him and went inside.
There was nowhere to sit and the inside area was like a sardine can filled with people. The man at the cash register was conversing with one of the
young employees and he stated, it was so slow during the week, now were getting hit hard. The young employee smiled as he walked away.

At 10:14 AM a Jiffy Lube service tech inside the work area motioned for me to come over to him by his computer station inside the work area. He asked me what I wanted and I told him that I wanted an oil change using, synthetic oil. He went through the usual checklist, wiper blades, air filter etc and I said, ok, change the
air filter too. For now all I need is an oil and air filter change. He said OK and
he hit the enter button on his workstation computer. It was now 10:15 AM.

I re-entered the sardine filled customer waiting area and the young man that had earlier been speaking to the man at the cash register about how busy it was, stated to me, it wont be long now. We are getting people in and out of here very quickly this morning.

Just then my car was pulled into the work stall. I thought to myself, they are working very quickly.

My automobile was now to be worked on in the stall closest to the window that separates
the work area from the customer waiting area. Since I was told that they would be
finished quickly I decided to stand by and watch the service as it was being performed.

A young man walked up to my car and changed the air filter. I noticed he had a difficult
time closing the apparatus housing my air filter. He pushed, pulled and could not close it. He looked around as if to see if anyone was around to help him and when he didnt see anyone he shoved harder and made it close.

At the same time there was a man vacuuming the interior of my automobile. I could see a work light moving around just below my automobile in the pit area.

It is at this point that I believe the damage process to my automobile began. I believe that the Jiffy Lube employee located in this pit area for some reason or another, maybe because he was nervous because he was told to work fast, loosened the plug of my transmission fluid reservoir. For what reason I do not know. Perhaps to check the quality of my transmission fluid as was done in previous visits to Jiffy Lube. (*See months earlier Jiffy Lube work invoice)

I believe that this Jiffy Lube employee located in this pit area either did not replace the drain plug or did not secure (tighten) it properly on my vehicle.

About 5 minutes later I saw the man that I had given my order to at his work station walk up to my automobile with 5 quarts of oil in gold containers.

He poured the oil in without a funnel. I watched him put five quarts into my automobile and then check the dipstick. He shook his head, walked over to his workstation and picked up another quart of the same oil. He walked over to my car and poured in the 6th quart. He pulled the dipstick and was satisfied. Then put the oil cap back on and using a small red rag tucked into his pocket he wiped away his oil drippage on the engine block.

A few minutes later the work light went out below my automobile and a very young man came out of the pit area. I thought he looked too young to be working at Jiffy Lube.This very young kid looked about fifteen or sixteen years old. He had his baseball cap on backwards as he walked into the customer waiting area to use the restroom. I couldnt believe my eyes at how young the kid looked that had just been working on my automobile .

I was told by the young man that changed my air filter that I could go outside that my car
would be driven out of the work area in one minute.

I went outside, the garage door was lifted and my car driven out. I proceeded to drive the short distance from Jiffy Lube #593 located at 3630 North Elston Ave. to my home where I parked in front of my residence. *It is important
to note that later that same day a wet spot of transmission fluid was observed by myself
and others where my car had been parked earlier that day after returning from Jiffy Lube, # 593

Around 4:30 PM Northbound on 90/94 the Kennedy Expressway my car began to slow down. I began to step on the gas pedal the engine raced but the car kept slowing down.

A petroleum based smoke began to come up from underneath my hood.

With my five year old child crying in the backseat I pulled into the first Emergency Site
located just south of the Chicago downtown area. I used my cell phone to call a friend whom is a mechanic. I described the symptoms and he said it sounds like you have little or no transmission fluid. Luckily, I remembered that I kept emergency fluids in my trunk in case of an emergency. Power steering, brake and transmission fluid.

With my friend on the phone I checked my transmission fluid dip stick. It was an
eighth of an inch. My friend told me the reservoir needed fluid. I proceeded to
put transmission fluid into my automobile immediately. My friend instructed me
to let it drain in, wait about ten minutes and then test the automobile very slowly

within this emergency area. As I waited an Illinois Police vehicle pulled up to me
and asked if everything was alright. I told him I wasnt sure but I believed I had some type of
transmission problem. An IDOT safety vehicle also pulled up asking me the same questions.

I waited the ten minutes and then noticed that I had the ability to move my vehicle.

My friend on the phone said, good, good. Then he asked me to drive near the
area I was first parked at as I put in the two quarts of fluid. He asked me to get out
of my vehicle and look at the ground for leaks. I told him there was only a few drops
on the ground. He said you should be able to get the six miles to your home. My friend
then told me to call Jiffy Lube as they surely must have loosened something for you to
be losing transmission fluid.

I pulled back onto the road and my automobile was handling fine. I was now confidant
that I would make it home. About two miles down the road the problem reappeared. Now I am in the center lane, smoke is pouring out of my hood I cannot see and I have no transmission. I get the car onto the exit ramp and it just stops ! Traffic is barreling up behind me. I quickly put the car in neutral, jump out and push like hell moving the car away from a very dangerous traffic lane. Fortunately, I am now at the Division Street Emergency site.

I used my cell phone to call my good friend the mechanic and he told me to stay put he would leave his job and help me out. I gave him the specs on the transmission fluid I needed him to bring and he brought ten quarts with him. When he arrived it was now after 7:00 PM Saturday night. He checked my transmission fluid level using the dip stick and he replied, Mike, you are now bone dry. He proceeded to pour up to six quarts of transmission fluid into my automobile. He said we need to let it drain deeply in so lets just wait a little while.

We proceeded to talk and he noticed a huge puddle off the front passenger side of the car.
He loudly roared, What the hell did Jiffy Lube do to you? You are losing all of your
transmission fluid. Its coming out as fast as Im pouring it in!

Just then the same IDOT emergency vehicle pulled up and I told him that I needed a
Tow. He stated that it was a busy night and gave me the name and phone number of a towing Services. Forty Five minutes later the tow truck arrived and the driver recommended, Pep Boys Automotive. The driver charged me $100.00 and the tow truck driver parked my damaged automobile in Pep Boys parking lot.


My friend drove my daughter and I home. As we disembarked his automobile he pointed out the small puddle of transmission fluid at the place I normally park my vehicle. He told me to phone Jiffy Lube the very first thing in the morning.

Also, the damaged transmission in my vehicle is the second transmission to be installed on this car. The automobiles previous owers, personal friends, had the original transmission go out on them in late summer of 2000. It was brought to a Ford dealership where Ford installed a brand new transmission. This took place in September 2000. I have now obtained the receipt of this.

From the morning of Sunday, February 1st, 2004 until Thursday, February 19th, 2004
I communicated on a regular basis with the chief mechanic at Pep Boys Automotive and other mechanics that work directly with him or for him. I have meticulous notes on these conversations. beginning with Chuck the manager of
Jiffy Lube # 593 and all of my conversations with the the Pep Boys Crew.

In each and every one of these conversations with Pep Boys mechanics prior to the conference call of 2-19-04 that was initiated by Fred S. in Jiffy Lubes Houston Customer Service Dept. Each and every mechanic I conversed with, including the chief mechanic stated to me that my drain plug was completely missing. I was told by Pep Boys that the part had to be ordered from the Ford Plant in Michigan. When the seal ring damage was noticed each and every mechanic including the head mechanic stated that this was consistent with being burned away from the heat that would be generated from running the transmission without transmission fluid.

I kept in regular contact with the chief mechanic and his crew at Pep Boys Automotive.

They would call be daily or every other day with updates. In more than one conversation
the Pep Boys crew would state that getting my car fixed and out of their shop was their number one priority. They would nicely say, Its been here long enough.


Reviewing my notes, in one conversation Pep Boys would tell me that a man named,
Michael from Jiffy Lube, maybe the #593 franchise owner was out with another guy looking at your car for just a couple of minutes today.

Recently the Pep Boys chief mechanic called me to say that a Jiffy Lube photographer quickly snapped a few shots of your car and left the other day.

I believe that Michael or whomever is the franchise owner of Jiffy Lube #593 put the pieces together about what happened to my automobile, along with the young kid working in his pit area that Saturday morning. This is when the CYA process was put into effect.

Yesterday, Thursday Morning Fred S. from Houston phones me to put forth his CYA assessment ofwhat really happened to my automobile. This assessment was completed with information obtained independently from the mechanics at Pep Boys that were servicing my car. Based on conversations with Pep Boys head mechanic and his crew at Pep Boys this information was obtained during an examination that took minutes, followed by a couple of pictures that took minutes to shoot. So, this assessment of Freds was
being based upon an exam that took minutes.

Fred places the blame on me, the customer that it was purely coincidental that this damage happened to my vehicle and that my vehicle happened to be in Jiffy Lube # 593. According to Fred my ring began to fail and leak maybe minutes or maybe seconds after I left Jiffy Lube # 593. That Jiffy Lube employees could not have possibly removed my drain plug. I replied to him that I wasnt going to buy into his absurd theory.

At 12:17 PM I sent a four page fax to the personal fax machine of Mr. Larry Burch, President of Jiffy Lube International. This fax contained the details of my problems
sustained by damage caused by Jiffy Lube franchise #593. At approximately 2:00 PM I left a tactful and diplomatic voicemail message in Mr.Larry Burchs personal voicemail. The message briefly stated the problem and Also informed him of the four page fax sent an hour or so earlier.

In my opinion it is simply beyond coincidence that I received a phone call from Fred S. in Jiffy Lubes Headquarters at 3:13 PM with the so-called solution to the problem.

After nineteen days of Fred putting my problem on his back burner. After nineteen days of Fred not even returning half of my phone call inquiries. After nineteen days of Fred not communicating whatsoever with the Pep Boys Automotive, chief mechanic.

* A little over one hour after contacting the President of Jiffy Lube

International, Mr. Larry Burch by phone and fax. The solution to the problem
appears. In my book, this is beyond any and all coincidence.

As I have stated, I am in the Financial business. My contacts have made me aware of the business, or rather stockowner relationship/s that exist between the Shell Oil Company, parent company of Jiffy Lube International and the parent company of Pep Boys Automotive. Very convenient indeed !

Not only have I seen this done in my business, but I know it happens everywhere.
One convenient phone call is made at the very top of the food chain and the head mechanic at PepBoys facts mysteriously change or rather everything falls into line with the
official 2 minute Jiffy Lube assessment. A solution that releases Jiffy Lube from any liability whatsoever.

A little pressure on the Pep Boys Chief Mechanic from high above in the Pep Boys Corporation and its very easy to see how a man with a wife, children and home would get a new revelation on the facts and matters at hand.

Isnt it amazing how every Pep Boys mechanic including the chief mechanic could have made the same mistake? How they all could have been so wrong when they were all looking at my vehicle on a daily basis.

How Fred S and his theory derived 500 miles away in Houston based on 2 minutes of examination that pinned the blame on me and relieved Jiffy Lube of any and all liability was right and each and every Pep Boys Automotive mechanic working on my automobile was wrong. As Fred S. in Houston chucked and quipped with the Pep Boys Chief Mechanic on the conference call, even the best of us are wrong once in a while.

chuckle, chuckle.

A rather tidy solution that turns a customer complaint into a problem caused by the customer. As the anecdote goes, Hey, John you poked me in the eye. No Bob couldnt you see that you poked yourself in the eye.

AND all of this occurring less than two hours of my making contact with the President
of Jiffy Lube International, Mr. Larry Burch. Playing hardball tactics with little Mr. Joe Consumer, Michael Popilchak.

The events that occurred on the road that Saturday, January 31, 2004 was for my five
year old daughter her first traumatic experience of life. She will remember this for
the rest of her life. This memory of this traumatic event is still very scary and
real to her. She has been having nightmares about this incident. So it should come as no surprise to you that I will not just let this go away. I will continue to pursue this matter until I feel totally compensated.

I will move forward, investigating further and pursuing legal action. I will also bring this story to investigative reporters within various national television news venues.

Sincerely,

Michael Popilchak

773-569-1042 cell


Posted by: Mike Popilchak on February 20, 2004 02:33 PM

My correct cell # is 773-569-1959

My e-mail is:

popilchak@yahoo.com

Posted by: Mike Popilchak on February 20, 2004 02:41 PM

Hi Guys, I work for Jiffy Lube... my poor soul. Unfortunately this job pay's my bills. Anyway, when I first started, I came in with a decent amount of knowledge about cars and I'm quite proud that the station I work at does a very good job of taking care of customers cars. There are, however, lots of things I hate about this company, for starters, the company itself. They care for nothing but how much money we can squeeze out of every single customer who drives into our garage to get an oil change. They want us to get at the very least $54.00 per customer even if the car is brand new. If there isn't anything that needs to be done, find something. That's where the window treatment, odor elimination, engine flush, Fuel Emissions Cleaning, Tire rotation (DO NOT DO A TIRE ROTATION AT A JIFFY LUBE-THEY WILL NOT SUPPLY US WITH THE PROPER TOOLS TO PROPERLY TORQUE YOUR WHEELS!!!! IF YOU WANT TO RISK THE LIFE OF YOUR FAMILY THEN GO AHEAD!!!), and god knows how many other bullshit services to make up for any vehicle that is not due for services yet. We either this or face the big guys. I could careless about stupid numbers or quotas, hell fire me if they want but there's no way I'm screwing anyone and I've been chewed more times then I could remember, I even got a pay deduction because I refused to sell unecessary items.

Besides all this, if we do a service, we do it very well atleast where I work anyway. All fluids such as transmission fluids, antifreeze, differential fluids, etc. will pretty much get nearly 100% of the old fluid replaced, if you want an approximate estimate, I'd say about 95-99.9% of the old fluid. Unfortunately, our store did have 1 major warranty in the years that I have been working there but we fixed it at no cost to the customer and that was from a faulty oil filter. That just goes to show how cheap Jiffy Lube is, they'll find the cheapest possible crap and put it on customers cars. Penzoil is the cheapest brand anywhere. The filters last... probably 100-200 miles at most costing Jiffy Lube 50 cents a filter and we charge $11.00 for them, then the cardboard "spring" breaks down and the filter bypasses all the used oil. The oil is so crappy (again made by penzoil and is about 10 cents a quart) WD-40 probably outperforms it. There's not much if anything that I could do... that is why I'm posting this here.

Unfortunately, we the Lube Techs get all the publicity. Things go wrong because Jiffy Lube hires a bunch of kids in more stores then one who couldn't tell the difference between a vacuum cleaner and a dipstick because they "know" people who are qualified to do the work will not settle for $6.50 an hour. Then Jiffy Lube covers their butt when the customers have problems and the Lube Techs get it up the ass. I don't mind, because if I was any one of you who had a bad experience, I'd feel the same way. If we all stood together and we are to blame someone, I think we should blame the damn assholes who are pulling all the strings. It's them who's making 2-300 grand a year by screwing us and the customers. If I meet anyone of them, I'd personally shove my feet so far up their ass, they'll be licking the soles of my shoes.

For those who pride themselves for working with Jiffy Lube, they are all in on it and it pretty much starts with the store manager and up, are getting a hell of a bonus. Hell, we get no vacation time untill we are employed full time for 1 whole year and we only get 3-4 days out of the entire year off. Christmas Day, New Years Day, and Thanksgiving. Benefits... what the fuck is that... it don't exist in Jiffy Lubes vocabulary. God I hate this company...

Posted by: Kenshin on February 20, 2004 10:05 PM

I had to literally scream in a jiffy lube managers face to get money back, from over a week earlier, when one of the other shop monkeys charged me for someone elses car, he wrote void on the reciept and said it was charged back. Two weeks before that I had another car in another jiffy job, and the fuel injectors where cleaned, I get in the car after there done and the check engine light is on, so I go back in and ask the chimps about it, they say it will go off within 24 hours the computer needs to reset. That jiffy job was 50 miles away, was trying to get something done quickly while doing some work in the area, so a week later I had to take it back to another jiffy job to have the computer reset, even though I could have disconected the battery myself. jiffy job is nothing better then a tribe of primates, just think of a really stupid cornelous from planet of the apes when you walk into a jiffy job so you have a reason to smile while doing business with these packs of mental midgets.

I'LL NEVER BE GOING BACK!

Oh, and I called the CS and the rep was coming across as if it was my fault, what a dopey fuck he was.

Posted by: David on February 22, 2004 07:07 PM

Like I said David, Jiffy Lube don't care about anything or anyone except filling their pockets with your money. Managers get $3,000 to $7,000 extra dollars a month ontop of their wages if they manage to get an average of $58 dollars on every car that rolls out the shop. Man I don't know why "ANYONE" would even go to a Jiffy Lube. I work there but I hate their guts more then I can explain. As for chimps working for Jiffy Lube, that's absolutely right, I'm a chimp for working there but I do get a check and that's why I'm still there. I can't wait till someone brings these good for nothing A-HOLES down.

Posted by: Kenshin on February 23, 2004 08:46 PM

Just to let all of you know. The reason why the JL employees try desprately to sale stuff is so they can have a day off. These JL managers at least where I am at are working 8-7pm daily and if they dont meet their sales catagories then they also have to go to a metting on Tuesdays and Wendsdays. Thursday is normal metting day so after working 7 days a week, three of them untill 9:00pm and no days off they get desperate and try to sell stuff. No sales no day off. The pay is not great but when you have a family to support and the job market is not so well you have to try to keep your job. So thank you to anyone who purchased something extra that your car might have needed in the first place, you might have helped my son spend some time with his dad.

Posted by: wife of employee on February 24, 2004 10:44 AM

I dont know what JL you are talking about but there are not any managers I know that bring home that much extra. My hubby brings home a measily 465 a week for working 7 days a week and going to meetings. They promice to pay you these bonuses but they never ever do. The managers get screwed more thatn anyone in this whole forum. Maybe if all of you people complained to the news stations to make jiffy lube pay more than they do then you would not be dealing with kids changing oil on your car.

Posted by: wife of employee on February 24, 2004 11:04 AM

Well, in our district/region, Everyone who's a Manager and above makes a lot of cash, I'm an Assistant and I get part of it too, like 35 dollars compared to my manager who in august took home a 3.4k bonus check. Our stores sell like mad and we can't even clean the floors with degreeser, we can't even clean transmission pan's with a parts washer, they don't even give us decent hand soap. You know what we use to clean our floors? A gallon of Tide... which is to last us a "WEEK!!" To clean the transmission pans, well, we just have to wipe them clean with "DIRTY" rags. Get this, if we need tools, we pretty much have to get our own tools. That's how cheap the Jiffy Lubes I work at is. Not only that, me and the other assistant managers mostly open to close while the manager shows up for half days all the time and stay's clocked in the whole day. Worst of all, they pay us, even the assistant managers chump change for what we know and gives us a crew of kids who calls in sick half the time and when they are there, they don't know the difference between oil and anti-freeze. to wife of Employee, I don't mean to sound like I hate everyone working for Jiffy Lube, I just hate Jiffy Lube itself. Treating us the Employee's and the Customers as if both were nothing to them. I also hate the way they make us sell to customers, sure they say, sell only by milage but the quota they want per car is well beyound what the customer is due for. So we got to make up every single little lie we could possible think of. Just to meet our quota. For a few months now, I've been doing it the right way, I've been treatened to get fired but that's what I'm waiting for, then I can sue them for firing me because I don't sell customers services they don't need.

Posted by: Kenshin on February 24, 2004 03:57 PM

obviously, these complaints are not jiffy lube specific..... check out complaints for all the other quick lube centers......its all the same...bottom line if a quick lube does 50 cars a day thats about 250 per week = 1,000 per month = 12,000 a year...ther is certainly going to be a % for margin of error...figure 2%? thats 240 cars a year that will possibly have issues.... maybe .5% could blow an engine because the plug wasnt tightened properly... thats still 60 cars a year..... it's gonna happen...most of these techs only make min. wage, hence likely no high school diploma.... you rarely see anyone write: they changed my oil, car runs fine, no problem! Again it isnt Jiffy lube, its common sense...come on people, no company is going to change 100% of everyones oil perfect for years straight..... i say the odds are in your favor, if you dont want to take the 2% risk, better get dirty! late

Posted by: diz on March 4, 2004 11:04 PM

Yeah we are waiting for the same thing. My husband has not had a day off in 2 mths now. They took out his coffee machine because the coffee cost too much. Nor does he have a water fountain. I wish someone would expose Jiffy lube and let the customers know just how crooked Jiffy Lube is. Now he came home and told me that their new rule is that if the manager does not find a way to make budget that they have to go to a meeting that is about 30 min away in heavy traffic every week after working 7 days a week and going to their other meeting every week for not selling people enough windshield wipers/ repairs. And none of the meetings are paid. He works about 76 hrs. a week for 460.00 Oh but they did give him one of those bonuses like you were talking about for 20.00 for windshild repairs. They cut him a check, after taxes it was 6.00. And I do mean six dollars. He also had to paint his own store after work. I mean does anyone else see that this company cares nothing for their employee, and you think they are going to care for your cars! They just want your money.

Posted by: wife of employee on March 5, 2004 07:35 AM

and my husband has a high school diploma.
In response to diz

Posted by: wife of employee on March 5, 2004 07:39 AM

Why does anyone go to Jiffylube more than once? The one time I went they only put in 4 quarts of the wrong weight oil in my V-6 Camry. Owners manual and oil cap both say 5W-30 oil and owner's manual says 5 quarts. I got 4 quarts of 10W-30 instead. When I went back they said the owners manual is wrong cause 5w-30 is too thin. Hmmmm - the lexus dealer uses 5w-30 and my ex wife's 1991 lexus LS400 went 180,000 and never used a drop of oil - with chanages every 4,000 miles. I showed the morons the consumer reports oil test in NYC taxi cabs that showed 5W-30 is not too thin.

My toyota dealer does its EXPESSLUBE service for $23.95 - with tax etc about $26. If they do not get it done in 30 minutes, your next oil change is free. Jiffylube charges over $30 and you get an inferior oil filter with no drainback valve and it can sometimes take an hour for the wait in line time.

And the coffee at the Toyota dealer tastes better.

Posted by: Paul Zagortz on March 8, 2004 01:02 PM

hello, Wife of Employee :)
i came online to look for some trash talk on jiffy lube, and i came across this great page. but i read your very first comment on here, and it really brought back old thoughts. i'm a college student here in texas, and i once worked for the company just to have some fun. and i will never forget the people that i worked with, and how they opened my eyes. to the guys, i was a sheltered and spoiled college girl, and to me, they were all very hard workers who desperately wanted to move up so they can support their families. but jiffy lube won't let them.

i don't know how long your husband has been working for them, but it only took me one week to see that the upper management at jiffy lube is ruthless. they will do nothing for their people, and they lie about promotions. i realize that it was probably difficult for my co-workers to be around me. i was lucky, and i had it going on by having good support and education. but that's besides the point, i was just wanting to say hello to you and your family, and that i understand somewhat about how difficult things can be at this company. so, let those other people complain about jiffy lube, knowing that they don't understand how corrupted that company really is.

i wish the best to you and your family :) :)

-julie
austin, texas

Posted by: julie on March 9, 2004 07:31 PM

My 2 cents. I have been going to Jiffy Lube for several years without a negative incident. BUT, I am careful to closely watch what they do at all times. I do this whenever possible at any shop. I also politely turn down all of their suggested additional services; I know what regular service my car needs. Everyone should simply track the service history of their vehicles and know what is needed. I have witnessed fraud at a different quick lube place, but not at Jiffy. Although most of the employees are young or not overly educated, they do the work that is expected of them. They appear professional and don't complain when I keep an eye on their work. So, don't sit in the waiting room and expect everything to turn out fine. Watch them work on your car. Even if you don't know what they are doing, your presence will ensure they do the job correctly.

Posted by: Neutral on March 12, 2004 01:47 PM

I have used Jiffy Lube for some years. First when I temporarily lived in an apartment and could not change oil in my garage, and also for a car with an extended warranty that requires documentation of oil changes.

Jiffy Lube isn't that bad, but you need to question them on most things, and you should not accept their opinions. They need directed. They try to change or flush transmission fluid for Chryslers and other cars with their "universal" transmission fluid. There is no such thing as universal transmission fluid that works for a Chrysler. Mopar +4 fluid is required for the newer Chryslers and the universal fluid with friction modifiers is not a good idea considering the cost of a transmisison. The fluid they have seems ok for a Ford or GM product.
They do provide a fast and convient service and were one of the first operators to provide transmission flush versus change. This can greatly increase the life of your vehicle, assuming the right fluid for the vehicle is installed.
If you are really wanting the best quality, I find it is best to do it yourself. You can use the best fluid and filter. Mobil 1 (synthetic)and Castrol oil products are good. Avoid Fram or Penzoil oil filters. Delco AC, purolator, and Napa oil filters are better.
Next choice is a good dealer or service facility.

Posted by: TV on March 13, 2004 09:46 PM

I work for Jiffy Lube, and I must say that the company hounds the managment into sales, well at least under the area manager I am under. The average ticket must be a figure of 55.50 for them to stay happy. The thing the Area Managers dont get is this.

(1) if a car dont need to have the service done(I am not going to try to sell my consumers the item)

(2) if a person comes in for the (managers special) 19.99 oil change, there is a great chance that consumer only wants there oil changed and nothing else.

I have to say at time it feels as if your tring to sell car's as the upper managment tell you sell sell sell. My thoughts are this if I come into a place like that I might get the service done that one time(however I doutbfully will ever return to such a place)

We dont make commission as some people may belive we do. We only get a bonus if the store does well overall. I dont really care about the stupid bonus for my store as I dont have to have it to live off of unlike other store managers that have over spent themselfs and must have this rip off bonus to make ends meet. They plan on there bonus as part of there monthly pay check and thats very wrong.

I was trained at a store where the manager had been with the company for over 8 years and the managers bonus was over 1200 a month! But he was always having issues makeing ends meet at home money wise and would totaly flip out if the bonus was smaller.

I am not against preventive maintance at all. I belive in it and do this to my 3 car's. But I dont belive that we should be told we need to keep a ticket average of 55.50 or else. I will talk with my consumers and tell them what Honda/Nissan/GM/Ford and show them the print out of what shows should be done at that mileage and if they want the service thats great, if they dont then thats fine with me as well.

I would rather keep my consumers happy and keep them as consumers than to make a one time sale for a 55.50 ticket average and loose a consumer thats been having there Auto serviced with my store for awhile.


Take whatever they tell you throw a grain of salt in with it and mix it around then make the call on having the services done is all I am telling anyone. I am sure not all Area Managers are not like mine and not all the other store managers that works for us are bonus happy fools. But look over the store and the managment team when you have the car serviced and get a picture of how well that store and manager will be doing in life and then wait to hear the service review and then you have a better feel of if its just for the bonus or just to take care of the consumer.

Keebler

Posted by: Keebler on March 19, 2004 06:08 AM

I took my car to my local jiffy lube in franklin, ma. they:
put on the wrong filter
dropped the car on the flat tire
forgot to bolt down the lug nuts

my son was on the mass turnpike when the rumbling forced him off the road

they are a franchise- make no mistake about it, the corporate offices don't care.

when i told the cust. service rep. in texas what happened, he said my son probobly would not of died, but would of only of gotten hurt if the wheel fell off.

Posted by: NoKidding on April 2, 2004 10:23 AM

We left Jiffy Lube after an oil change, transmission service and radiator flush and fill. After driving about 2 miles, the car hood popped up and bent backwards over the car, cracked the windshield and trashed the entire windshield wiper system. We took the car back to Jiffy Lube and showed them what had happened. They claimed that our hood latch failed and that they were not responsible for the damages. We took it to a mechanic/body shop where they said that the hood latch was in perfect working condition. We've been in contact with the headquarters in Texas and they are willing to pay $400 (which they feel is about half of the damages) instead of the $2300 quoted by a local body shop! They will not budge and this is completely unacceptable to us! We are taking them to small claims court and filing a complaint with every possible agency we can think of. A case of simple human error in which they did not properly secure the hood has turned into a huge mess. They should be thankful that on one got hurt or worse in this accident. We sure are!

Posted by: Caroline and Paul on April 10, 2004 09:54 PM

I am surprized at some of the Jiffy-employees writing(s). I agree with them to the extent that there can be some "not very careful or knowledgeable" employees but Jiffy, as a company, should own upto the errors of their employees and make good the losses of their customer. An employee writing: I am so good why are customers blaming me is irrelavant. My advise: JIFFY Managers, please own up to the responsibility of damaging cars of your customers and none of this will happen.

As for me, JIFFY signature service employee ripped my oil pan threads. The manager said, it is only the bolt, the oil pan threads are okay and gave me a new bolt without charge. Now the oil has been dripping eversince and I am putting up with it quitely (with a news paper under the pan). I will take the car to them to see if they will do something more, but from what I read, perhaps they would not. In this way, they will dig their own grave slowly but certainly and eventually go broke. Unfortunately, even in such an end, the innocent stock holders will suffer while oil-changing employees will get another job and make less mistakes having learnt from experience while managers will see the bankruptcy coming and wiggle out of it without much personal loss. Where is fairness !!

Posted by: Yogesh Sud on April 11, 2004 10:34 AM

comment deleted by admin. no personal slander, thanks.

Posted by: Bye bye on April 21, 2004 08:08 PM

well bye bye, i see you dont have the balls to name yourself but i do. i know what it is like to work for liars and crooks. jiffy lubes definition of customer service is how high a ticket you can get. informing and or educating the customer is secondary. if i was on a sinking ship, then hope did i achieve netting $1,000,000 in net sales. we did it honestly and with no pressure sales. i fired people for lying to customers. so dont tell me i had no respect for customers. they are important to me. crooks and liars are not
tom

Posted by: tom on April 21, 2004 10:38 PM

hey administrator,
You deleted a comment from Bye Bye on 4/21/04 for slander. Can you send that message to me as it was directed toward me personally?

Posted by: tom sizemore on April 22, 2004 10:26 PM

Tom: I didn't save the original comment. It's gone...

Posted by: admin on April 23, 2004 07:35 AM

ok thx for responding.
tom

Posted by: tom on April 23, 2004 03:07 PM

Ok I have never been to a lube shop.... I was thinking about it as I own 12 trucks (FORDS) in my fire equipment company. But now I think I am just going to keeping getting greasy every 3000 miles X 12 .. MY 2 CENTS

Posted by: JB on April 25, 2004 06:27 PM

Why should I put up with the high presure low IQ Jiffy Lube clowns,when it's chaeaper to go back to the dealer? I get more service,less BS and high quailty oil & filter.
I think JL uses rerefined oil and I know the filters are junk.

Posted by: steve on April 25, 2004 08:44 PM

In defense of Jiffy Lube, I've been going to a local one here in Annapolis, Maryland for more than 10 years now, since I was just a punk teenager, without any problems whatsoever. If I had to bitch about anything, I guess it's how they always seem to find something else wrong that needs servicing, jacking up the total price for service considerably. Hopefully, the extra service is in fact really needed and they're not trying to rip me off. LOL! But other than that, I've never experienced any problems with their service. Maybe I'm just lucky to be near a Jiffy Lube run by seemingly honest people.

Posted by: arcadio on April 26, 2004 10:57 AM

i see bye bye hasnt grown any yet and his e mail is phony. oh well, why am i not surprized. jiffy lube and their new and improved tactics. now they have to resort to attacking and questioning the loyalty of current employees just because they have friends outside the company and dont like what they have to say. how low can you get. sounds like pain old paranoia to me.if you dont like whay someone is saying, why not ask them instead of playing little games and harrassing inocent people. playing stupid head games is boring to me. so far i have refrained from naming names and store numbers. but that can change if want. just say the word. have some back bone and speak up.

Posted by: tom on April 28, 2004 10:29 AM

well i guess bye bye is just a coward-r u having fun losing lots of employees? i hope so. perhaps u would like me to post all the e mails sent to managers. i have a years worth of your threats and lies in writing. maybe even the zoning commision would like to know how u have stealthed ur office.

Posted by: tom on May 10, 2004 06:09 PM

Well after reading all this I don't feel alone. I am sad to say I work for a Jiffy Lube. I must say I do try to treat customers the way they should be treated. If you need a air filter and don't know how to put it in I just tell them to go to the nearest auto parts store and tell them to pick one up and I would be happy to install it. After getting caught doing this I was suspended for 3 days and got a big lecture about how if the company dosent make money I don't. Bullshit to be honest I only make 7.75 an hour so I don't make any damn money anyway. I refer as many people I can to any place but Jiffy Lube the managment is a joke and they teach the employees to rip off the customer. Hence if you don't want to be pressured into buying somthing you don't need and don't want to risk having your car blow up on you because some dipshit fresh out of highschool is under your car trying to figure out where the oil filter is then I recomend not taking your car to jiffy lube. P.s. Even the managers are a joke my manager last week blew up a brand new Lexus due to stupidity. Hope you read this and boycot jiffy lube. And yes I am in the works of finding a new job

Posted by: Jon on May 16, 2004 12:08 AM

I took my car in for an oil change to Jiffy Lube. They talked me into a transmission oil change too saying that my car manufacturer recommends it. Later it turned out that this was a lie, my owner's maual said that no tranny oil changes are necessary during the lifetime of the car (manual tranny). Unfortunately I did not know this when I was at the shop and I agreed to it. After getting home I have noticed that oil was dripping from the tranny because the drain plug was hand loose. This was my first and last time and Jiffy lube...

Posted by: Gigi on May 29, 2004 09:13 PM

well i guess ive waited long enough- i know who bye bye is. interesting comments from a person i never worked for and always thought his ceo was an asshole running his bussiness like a military dictator. funny how ur dictator dosent have many good things to say about your district. of course selling drugs out of a store doesnt help or having an alchoholic running ur biggest store. and that manager thinks his dictator can feed his need for greed buy threatening everybody on a daily basis will motivate them. this coming from a person who couldnt manage a store if his life depended on it. a person who is guarenteed a 6 figure salary for doing nothing but threatening people and spending a lot of time looking at numbers has no grasp on the economics of the customers he demands his managers get money out of. by any means nessecary according to the dms. i was told this personally. more to come...

Posted by: tom on June 17, 2004 10:15 PM

A day after a lube and oil change at Jippy lube my truck was having a break job done by a certified GM mechanic and was kind of enough to inform me that my pitman and idler arm were off from lackof grease for an extended length of time, as well the upper ball joints were not greased, 2 trips later to Jippy's io was told all the services had been performed, when i had him look at the ball joints he said they were fine, (you couldn't even get a graese gun on them) Well the jerk basically tells me to piss off when I requested that if he greased the ball joints that I would leave.
Well ! Come Saturday morning, I'm down there with a big sign "JIFFY LUBE" CONSUMER ALERT coplete with pamphlets and colour photos. Man that pissed off the manger for having to come in on his day off and promptly ordered me to leave in 5 min or he would call the RCMP, well of course I'm in a public parking lot and I have a right to protest and freedom of speech. Right ? Wrong ! Before long the mounties arrive and promptly evict me from the site. Now here i sit in front of my computor on a sunny day in Aldergrove B.C. Thinking of the diffrent way's to piss off JIPPY lube without hurting their feelings or exercising the few rights we Canadians think we have. The good news !!! Midas mufflers who have the next bay over had such a good time they offered to lube my ball joints for free!
Not that's the MIDAS TOUCH
Had to take a rain check, the Mounties were getting cranky and wanted to get back to Tim Horton'

Posted by: Dave Ryder on June 19, 2004 12:52 PM

On certain models of toyota a engine flush is recomended by toyota,to help with there problem of oil gelling

Posted by: dan on June 20, 2004 08:34 PM

Went to the local Jiffy Lube in Portland Maine this past Saturday. I use Amsoil synthetic oil and Mobil 1 filters, usually change my own oil, but had a busy weekend, so figured I'd give them a try.
Their normal oil change is $29.99, and the kid said I'd still have to pay them $29.99 even though they'd be using MY oil and filter.
What a bunch of boneheads!
I went to another shop and they did it for $12.99.

Posted by: Mike on June 21, 2004 04:16 PM

Oh, I remember one time going to my Annapolis, MD West Street jiffy lube and was watching them drain the old oil into the new oil filter, gee if you fill the new oil filter up with old oil that means less oil they take out of their stock and still charge you for the full amount. I questioned the guys working on my car and they said that, Oh we have to put oil on the rubber ring to seal the filter, and I know that you just have to wipe a finge of oil on the ring to help seal it. I called the manager and he geve me about twenty dollars worth of discount for that trip, must have been feeling guilty for robbing the customer and his own company. Jut goes to show why they dont want anyone in the work area, you can catch them not doing what you pay for. I agree Juffy Lube Sucks.

Posted by: hench on June 27, 2004 11:14 AM

A couple months ago, we took our 97 grand am in to Jiffy Lube in Rockville, MD for an oil change. Well when my wife brought it home she called and was panicked that the grills on the car were missing. I said "what are you talking about? I saw them on the car this morning when I moved it".

I took her word for it (she is my wife after all) and call Jiffy Lube. She drove to Jiffy Lube and we both argued independently with the manager and work crew. They denied vehemently that they took or misplaced the grills, but THERE'S NO WAY THEY COULD HAVE FALLEN OUT IN THE 1 MILE FROM OUR HOUSE TO THE SHOP!!! They reimbursed us, but only 50% of the cost. I will never go back to Jiffy Lube again

Sure enough, when I got home, both plastic grill inserts were gone and I could see right into the engine compartment.

Posted by: Mike on July 2, 2004 06:59 AM

Hey guess what? Jiffy Lube joins hundreds perhaps thousands of other car service companies with dissatisfied customers. I have rarely had a really good experience with a car mechanic. It has become a truly rip-off industry because less and less mechanics are adequately trained. I have a project/business to empower people who want to demand better service from car mechanics. My website, www.sarajaneslist.com lets you rate your mechanic and then the information is available for others to see. My goal is to make every mechanic's record public so that we vulnerable motorists can steer clear of 'bad' mechanics and reward the good ones with repeat service.

Posted by: Deborah on July 23, 2004 03:38 AM

Mike,
Check out Nine Minute oil change on El Camino in Palo Alto. Right near Compadres. I've always had good luck there and they have caught a few important things on our older car.
JR

Posted by: Jason on July 28, 2004 10:54 AM

jiffy lube does not "suck" u all suck ,they let me get high, screw customers for comission and make a good living. after all i make 5.15 an hour would u trust me?

Posted by: pete on July 31, 2004 11:14 PM

well lets see what else is new. here is the newest news. the owner of a seattle franchise is in alchohal rehab. i guess it all sarts at the top and goes down from there. i see lots more jiffy lube employees are starting to speak out. its nice to see im not the only person who is not afraid to speak up. its real nice to hear from someone from the thompson team. i still hear from existing employees about how bad a place it has become to work for. i remember when they had 8 stores and it was a familly owned company. even the owners son quit and went to work for another franchise in california. what does that tell you? they seem to like to have alchohalics and crack heads on work release working for them. they appear to make the best liars and thieves. too bad for the customer.

Posted by: amay on August 9, 2004 10:23 PM

I can't believe some of these idiot jiffy lube wanabee techs.I got one jack as tech saying you dont have to lock the hubs on any 4+4 later then 1982-get a hint idiot,go to tech school,there are many you have to lock the hubs on,for one,a 1985 toyota 4+4,and many many more.You jiffy yechs are not mechanics,quit acting like you are!And no,auto manufacturers do not recomend oil engine flushes!
I managed many jiffy lube stores.The main thing they do teach you is selling extra services,they want a $60.00 ticket ave.Lets say they sell you a fuel filter and they are out of stock on that filter,they will just paint it or clean it and make you think it was changed just to get the ticket numbers higher.I have seen this done many times,its all about the #s,and anyone of you idiots that work their know this is true!Even certain news chanels have it documented!It is not the hood tech or the managers fault on this issue,it is the corporate idiots up stairs that make the 6 figure incomes,these lower guys fear loseing their jobs if they dont pull this $60.00 ticket ave.they are programed to sell you this crap!Now this is not comeing from all jiffy lube stores,there is some very good and honest ones out there,and yes,your car needs to be maintained to last unless you got $$$$ to burn and are willing to go out and buy another one,some of us cant!some of the stores do have a.s.e. and a.o.c.a. cert. techs working there, but not many,If you got a little teen punk or a punk in his low to middle 20s acting like he knows everything about everything on your car,just use common sence,how much can he know at that age and if he knows so much,why is he working here!?
You guys working for jiffy lube,remember your values and honesty to your self and your customers,you and only you can change the biggest name in the oil changing biz. into a good name again,hell with the corp. idiots,they can not fire you for not running a ticket ave.Be honest and kind with the customer,win the costomer over,treat him or her like you would a family member,you might in time gain a regular customer,get to know them by a first name basis,they the tell their friends and family about you and you gain them as a customer,then it spreads like wild fire.Go after volume,not ticket ave.you will make more profit that way in the long run!Only you guys can change what was once a good idea that went bad after A few apples messed it up into a once again good and honest company!
Listen to my advice,I have turned a $30,000.00 a month store into a $80,000.00 store in less then six months,,just remember the three I,s {integrity-intimacy-and you know the last one,its not idiosy!
You all can do it,win these customers back,build your biz,and have fun with what you do!

Posted by: ex,jiffy-manager on August 10, 2004 07:25 PM

I took my WRX to one once, was moving and didn't have time for dealership appointments. The kids there, and I mean kids, were so exited that they wanted to tell me what I should do to my car to make it faster. To all their suggestions I had to giggle. One was to run racing gas all the time, his friend does it, just $6/gallon on the other side of town. Thanks for the advice, but I think I know a little more about this subject then their "techs".
One time they left the oil cap off, that was fun to deal with.
I think it's really pathetic that they think that this is OK and that sometimes they just forget stuff with a shit happens attitude.
The problem is this is not a drive thru where they forgot my katchup, lives can be at steak and all they want is to cover their own asses.
Bad form JL!

Anyone have simular issues with Grease Monkey?

Posted by: oddnoggins on August 11, 2004 02:57 AM

I also got an oil change at Jiffy Lube. My car is only a year old with 3500 miles on it. Well, to keep the story short, they put on the wrong oil filter, it popped out on the highway, engine shut off, and Jiffy Lube came to rescue giving me no warrenty. I want a peace of mind that my car will run for at least the next 10 years, not the next 10 minutes. Please advise yourselves from going to Jiffy Lube. They are not highly tranined mechanics. All this company does is oil change and yet they can't do a proper job. They are very dishonest and not a qualified business!

Posted by: Janice on September 24, 2004 05:35 AM

All of the Jiffy Lubes here locally have now been replaced by Grease Monkey. I went to those guys and wound up with my oil cap falling out from under my car a few days later.

I think most of these oil places have become snake oil salesman by now. Its a progression for bottom feeder businesses like these. They can't hire any qualified people, so they hire high school dropouts like the ones who have posted above who lack any sort of conscience, basic human decency and obviously language skills. The owners have to do this to keep their costs low. The unfortunate side effect is that service will always, as you say, "suck".

I don't agree however with the person above who says service sucks everywhere and you have to live with it. On the contrary, it is a great policy to never visit a place who gives you bad service and to tell your friends not to go there. (By the way, NEVER go to Sears Auto Center either, same deal) The internet is also a very useful means of pointing out bad businesses. I think this site is a great example of how one should fight an indecent business like Jiffy Lube and its franchisees. It does more good to have a site like this than anyone will ever know. Every Jiffy Lube in the country has visited the site at least once, and I'm sure they are talking about it. Either one of two things happen from this, the bad Jiffy Lube franchisees shut down or they get better.

My advice is to find a local dealer or auto repairman you *know* and can trust to stand behind their work. (If you drive a $25,000+ car, why would you trust it to an ill-repute place like Jiffy Lube?) And once you find a good mechanic, make sure your friends know about them. I have one here in town I go to, called Fred's(Columbus, GA) and he is great. He fixes everything and he stands behind his work. I've gone to him at least twice when he fixed a problem at no cost to me because it was such a minor problem. Any other place would have charged me whether work was done or not.

Anyhoo, thanks for the website, I'm sure its driving Jiffy Lube management nuts! :o)

Posted by: Scott on October 2, 2004 03:02 AM

a few weeks ago my buddy went to jiffy lube to get his oil changed. big mistake. 3 days later his engine blew up. the engine was gone. he is still in the process of gettin his money back from those idiots.

Posted by: Frank C on October 8, 2004 08:09 AM

Jiffy Lube is lame. I haven't been there in years after they broke the oil dipstick in the dipstick tube. The only thing the manager could tell me was that they would pay for another dipstick. That isn't helping to get the broken dipstick out you idiot. I will never go to a Jiffy Lube or another quicklube again. I would much rather change my own oil on a weekend and know it is done right. Jiffy lube does suck!

Posted by: G-Man on October 11, 2004 02:58 PM

I drive a BMW, work at IBM and change my OWN fucking oil. Yuppie? $40 car? Try not to stereotype Lube Rats.
I could pay you to do it, but this slack- bullshit attitude is exactly why the work gets done in my garage.
What happened to work ethic? The fact that this web site even exists is a testament to poor quality. You Lubers should get over it. If you love the company then band together & work to improve the corporate image.
For the rest of you complaining... take your fancy car to the dealer or better yet, roll up your own damn sleeves and get the job done.
As the saying goes, if you want something done right, you do it yourself. It's as true today as ever.

Posted by: Russ on November 10, 2004 06:53 PM

Went for oil change becuase of long trip home 1300 miles and change oil light was letting me know it was time. I had changed my oil back in july when i got here in hastings mn. Due to time constaints and against my better judgement I went to Jiffy lube in hastings mn. Back in 1984 I had my first Jiffy Lube incident with my wife new mustang with 2800 hundred miles on it for her first oil change. They told here the gear lube in 4 speed transmission and the rear diffirential were the worst they had ever seen. My wife was really supprised and then really pissed when I got home from work. they dripped some oil on a card to show how discolered the oil was so out under the car I crawlled. pulled both plugs and found nothing wrong. So this trip to Jiffy lube was my second and very LAST ONE. I had taken my truck to walmart to have my oil changed again I was out of town I usaully do it my self ( former ASE certified ANd current Pa state certified Inspecton mechanic) they put the wrong wrench on the drain plug(note on my truck you have to use a 15mmsocket). I was stuck so I took the plug out my self with the right tool and had to buy a fram quick drain kit worked nice but a little slow. Jiffy lube didnt use this they tried to take out the hole kit with an adjustible wrench. damaging the threads on the quick drain kit. I had to help them finish the oil change. But they still charged me full price and didnt finish the service on my truck. These were the very unqualified and untrained people. BE aware stay away from jiffy lube. If they call you in the service area to get some info. They will try to scare you with unproven Data on the computer. Dont GO to jiffy lube Save you money and go to someone you know.

Posted by: Bart on November 11, 2004 11:00 PM

I have always taken my car in every 3,000 miles for the standard oil change. My car is only 3 years old & I have always been taught that maintaining your car will produce a long lasting reliable car. Well, time came for this again & despite all the bad things people had told me, I thought "hey, its just an oil change" & proceded. The day after my oil change, my oil came on for the first time ever, I thought it strange, so I called them. They told me that someone probably forgot to "reset the oil light-just bring it back in when you get a chance & we'll fix it for you" & assured me it was no big deal. Well, being a single mother, I work all week trying to earn a living & could not take it in right away. I planned to take it my next day off. My car did not make it that long-it started chugging like a big diesel truck. I took that next day off & hurried my car in to Jiffy Lube. The said there was a faulty oil filter & replaced it. I expressed my concern to them that I felt there might have been some major damaged since my car had NO oil pressure for a week!!! They said they didnt think it would hurt my car & sent me on my way. 2 hours later, I driving with my kids in the car & my car shuts down causing steering wheel & breaks to completely freeze & almost caused an accident. I called Jiffy Lube & the manager was completely rude, saying I need to go to a mechanic-it is not their problem. I paid $100 to have my car towed to a Dodge dealership & have it looked at. Diagnosis: In a nutshell...There was never oil put back in my car after the oil change causing my engine to blow-I need a whole new engine!!!! I called the manager who again tried to convince me that perhaps there was something else wrong with my car & that I am just blaming it on them. I wish I would have read this before taking my car to Jiffy Lube-It would have saved me aprox. $2 grand after time lost at work, rental car, & a new engine. Sorry kids, Christmas is next month-you can thank Jiffy Lube for Santa not coming this year cos we needed a car more. And I will sing the anthem once again... JIFFY LUBE SUCKS!

Posted by: Shaeleen on November 14, 2004 05:06 PM

i work at jiffylube and i dont know how many times i have done a new dodge truck to find
the rear diff with no gear oil in it i have
worked for jiffylube 17 years and have seen
everything things that are said on this site
is not right if you dont like working for
jiffylube leave if you dont take pride in
your work you have no bussines working for
jiffylube or any other lube shop.

Posted by: ivan on November 24, 2004 10:45 PM

I am a service manager in the mempis/cordova area,i once was a manager at jiffy lube//heartland automotive,inc. Some of the vehicles that entered my shop was unbelievable.Alot of the cars were very old,had oil leaks,transmission leaks and strange noises before entering the service center.Most of the customer's were very unimformed about prevenative maintenance.I am very understanding to those people because my job is to seek and find problems.Any manager's work priority is NET SALES..... HOWEVER I NEVER HAD TO LIE,I AM A SALESMAN,and main priority is to make profit. i always trained my employee's one on one.and because we are human,any mistakes i take full accoutability for,then take the steps needed to fix any problems.fire,hire,train.... you see jiffy lube as well as any other quick lube bussiness,has to make a profit.most,if not all services are in your maintenance book. for example ....your transmission fluid is dirty,and you just had it serviced 100%flushed out. old fluid out and new back in,3 mos. later someone shows you the transmission fluid and says it is dirty,well,you just changed it... is he a liar? nooo. just someone who thought he would offer you a service that appears to be needed and maybe win some love from his co-workers and bosses.his only problem is that he did not know that transmission fluid is a hydrallic fluid,purpose is to lubricate,protect,and obsorbe dirt and moisture. and he does not know your history,so why would he tell you that it needs service? i don't know but there is so much competition that some are really out to get you,but,there are manager's out there who actually want to offer a lot of services to you at a fair price and only when you need them. ( my overall philosophy,who cares if he buy's today as long as he received the information about services we offer,rather than just not knowing.)sooooo when you start hating jiffy lube bring your car to REGAL WASH AND LUBE IN CORDOVA AND I PROMISE TO ADVISE YOU OF ALL SERVICES WE OFFER AND ONLY SELL WHAT IS NEEDED,AFTER ALL IT'S YOUR CAR RIGHT,JUST LET ME DO IT.1650 N GERMANTOWN PKWY. CORDOVA,TN 38016
RECO

Posted by: RECO on November 26, 2004 07:19 PM

3 words: JIFFY LUBE SUCKS. i used to work there. they charge $31 bucks for just an oil change. they recently bumped it up to $32.08. its an oil change for petes sake. its not rocket science. parts is $12. the rest goes to labor. how hard is it to un-screw a plug and change a filter. If you have any feedback feel free to e-mail me
techstudent08@yahoo.com

Posted by: justin on December 14, 2004 07:34 PM

I work in a small shop for the past 25 years. The one thing i can tell all the people that complain go to someone you can trust and really cares about your car and you . We have many people that have been coming in for 20 or more years , why cuz we care and people know it . Its the little guy that NEEDS you so they take extra care to make sure you come back. Yes you might have to pay more cuz we dont buy oil filters that cost $2.00 and we pay more than a $1.00 a quart of oil . In the long run you dont have to be worry about driving your car or if the oil filter is going to come off . There are a lot of us small guys out there ask around .

Posted by: Lyn on December 23, 2004 05:12 PM

Damn I knew I shoulda taken auto shop in highschool...

Posted by: Holly on January 19, 2005 05:24 PM

Hey, I just wanted to drop a few lines in this forum, Jiffy Lube really isn't THAT bad, I currently work at one, and I am a Customer Service Advisor, pretty much the "Annoying Sales Person". It is true that we are expected to meet a certrain quota, and if we don't our jobs are on the line. However I believe in the truth 100%, so I do not lie to my customers. Everything I do is based on mileage and the condition of the fluid by using our testers such as anti-freeze testers. But it is true that some Jiffy Lube's do cheat people, the one that I currently work at always does things to proper procedure, and we rarely have problems. We bring in close to 100,000$ a month, and do exceptionally well, why? Because we are truthful and inform the customer exactly what SHOULD be done, not what HAS to be done. No pressure is put into our Service Reviews, and the decision rests soley on the customer.

Hopefully this will bring some insight to the current customers who hate Jiffy Lube.

There will always be one rotten egg in the basket.

Posted by: anonymous on January 28, 2005 08:10 PM

well i havnt been here for a while. here is the latest. my store just had a great year. car count increase was 2097. net sales increase was $100,000. guess what? it wasnt with jiffy lube. why you ask?. well first i dont allow high pressure sales in my store. second i dont threaten my employees to get sales. i insist that everything be reccomended by mileage. also my job is not threatened daily by upper management. if management treats thier employees right we can only assume that the employees will treat the customers right. hummmm what a consept. if you want to e mail me for more info, feel free to do so. i'm having fun along with my customers.

Posted by: tom sizemore on January 31, 2005 10:29 PM

In Richland Washington, there is a store manager that is a complete jerk. He pressures you into buying things you don't need. He takes advantage of women and elderly people. He deservers to lose he's job for what he does. Oh yea, he also sits around as his employees do all the hard work.

Posted by: unhappy with ashley on February 18, 2005 10:34 PM

I just want to say that I managed a Jiffy Lube for 5 years. They are the worst ran business I had ever seen. We would run out of Castrol GTX and our owner told us to pump Penzoil, we didn't have a oil filter for a BMW and the owner told us to leave the old one in. Even with all the scew ups we do its not our policy to admit fault even when we know we did it. We hire kids and pay them minimum wage, train them for about and hour and set them free to work on your expensive vehicles that you pay so much for. These kids don't care about you or your car they just want a paycheck and to go home to smoke some more pot. I am sorry for all the inconvenience we have cause thats why I no longer work for Jiffy Lube. They do Suck.

Posted by: angered manager on February 19, 2005 11:22 PM

On Tuesday, February 15, 2005, I took my car to Jiffy Lube on Glenwood Avenue for a routine oil change. The mechanics some how over-filled my engine with oil and it locked up my car from starting. The store supervisor asked me where I would like my car to be taken for repair. I told him I wanted it taken to the dealer, Capital Ford. He gave me the number for Ryan R. at Jiffy Lube's customer service. He said that he would be contacting me. Ryan could be reached at (919) 828-9511, x300.

My mother picked me up from Jiffy Lube and we went to Capital Ford to let them know to expect my car. Capital Ford said that they had worked with Jiffy Lube before. They also said that if I needed a new engine, they could provide one with a 3 year warranty.

Later that afternoon, I finally called Ryan myself because I had not heard from him yet. He told me that someone from Jiffy Lube was on their way to the store to assess the damage to my car. He told me that Jiffy Lube has an account with a local towing agency and a local repair shop and that they can tow my car there for repairs. Due to the damage that I had suspected had been done to my car, and the fact that my trust in Jiffy Lube had been depleted, I requested that it be taken to the dealer. Ryan asked my why, and I answered "That is just where I want it to be taken." He then told me that if I wanted it taken there, I would have to call them myself and make arrangements for them to tow my car, and to put the charge on the Jiffy Lube bill. I told him I was not comfortable doing that and that I felt it was his job to do this. I told him that Jiffy Lube is the one who damaged my car and Jiffy Lube needed to be making the arrangements to get it fixed. I told him it did not matter to me who towed my car, as long as it was taken to Capital Ford. He finally agreed and said he would contact them and then call me back. I also told him that I would need a rental car until my car was repaired. He told me that Jiffy Lube uses Enterprise Rentals and that he would contact them.

A few more hours went by and I called Ryan two times and left voicemails each time. I finally called Capital Ford myself and was told that my car was their and they would be taking a look at it and would call me and let me know what was going on. I finally received a call back from Ryan who confirmed my car had been taken to the dealer. He also gave me the phone number and reservation information for Enterprise Rentals.

On Wednesday morning, I had my mother take me down to Enterprise Rentals to pick up a rental car. I patiently waited several days to hear from Jiffy Lube, Enterprise, or Capital Ford.

On Friday, February 25, 2005, I finally received a call from Ryan. He stated that Ford confirmed that my car would need a new engine. He said that he located an engine with 41,000 miles on it (my car currently has 43,000). He said he could offer a 1 year warranty on it. I told him that Ford had offered me an engine with a 3 year warranty. Ryan asked how long my original car warranty was for. I told him I thought I had about 2 years left on it. He said that Jiffy Lube is liable only until the end of my original warranty. I proceeded to tell him that I did not trust Jiffy Lube. I wanted the engine to come from Ford. He said he would contact Jeff at Capital Ford to see what could be done and would call me back. I waited about an hour and finally called Capital Ford myself. I spoke with Jeff who told me that Ford does not service "refurbished" engines. He said I could get a new engine with a 3 year warranty. He pulled up my information and told me my current warranty expires in June 2006, or 75,000 miles. So I still had a year and 4 months. I asked him if I could reduce the warranty on the new engine to what my original warranty would be in order to help bring down the cost. He told me that reducing the warranty time period would not affect the cost of the new engine. I told him I was not comfortable with Jiffy Lube supplying the engine, even with their warranty. I asked Jeff what were to happen if something went wrong with the engine and I brought it in to Ford to be fixed. He said they would not honor any other warranty other than a Ford warranty. He said they would service my car, but at my expense.

Ryan called me back shortly after I spoke to Jeff and relayed that Ford does not service refurbished engines. I told him that I did not feel that it mattered. I told Ryan that I did not trust Jiffy Lube to give me a quality engine and a quality warranty. I told Ryan I wanted a Ford engine, new or used, installed by Ford, with a Ford warranty. Ryan told me that would not be possible. He said that they are only liable for returning my car to the condition that it was in prior to the damage. I told him the least I will accept is a refurbished engine provided by Jiffy Lube, installed by Capital Ford, and with a warranty that at least extends through my original warranty period of June 2006, or 75,000 miles. I also would only accept that in the event the engine needed repair, I should be able to take it anywhere I chose and Jiffy Lube should pay for it. Ryan agreed to this and I asked him to please send it to me in writing and I will consider it. I would take a look at the warranty offer and would call him back Friday afternoon, Monday morning at the latest. He agreed and faxed it to me.

I received the fax at about 3pm. It is basically a short paragraph on letterhead that states they warranty the engine through June 30, 2006 or 75,000 miles. It also states that I am required to obtain authorization prior to beginning repairs by any mechanic of my own choosing.

At this time, I cannot agree to this warranty. If I have to "obtain authorization," then that leaves room for Jiffy Lube to deny it. That lets Jiffy Lube take my car where ever THEY want it to be taken, not ME. How do I know that Jiffy Lube is going to get a reputable and quality repair shop to work on my car? Jiffy Lube may even have a special relationship with that shop. I feel that repair shop is going to be looking out for Jiffy Lube, not for me. The only people I feel comfortable doing the job correctly is the dealer. What if Jiffy Lube will not authorize Ford to repair my car and I cannot afford to pay the repairs myself? I'll be stuck at their mercy! And how do I know that the repair shop isn't going to do something "temporary" that will cause me to have to return, possibly after my warranty expires? I left Ryan a message Friday afternoon requesting he call me back to discuss the prior authorization process. I am also requesting a written description of the full warranty.

I wish Ford would service a refurbished engine, but they will not and I cannot do anything about that. Jiffy Lube should just accept this as their "luck of the draw and should have thought about that before they started working on my car to begin with. I do not feel comfortable accepting a Jiffy Lube warranty. The original warranty on my engine belongs to Ford, and so should the replacement. Only then, will Jiffy Lube truly be restoring my car to its original condition.

I feel like Jiffy Lube is trying to take advantage of me and wants to get this done the cheapest way possible. I am afraid that I if I do not agree to their warranty quickly, then they will stop paying for my rental car. I feel that my request for a Ford engine is well within reason and should be honored. Ryan stated they were liable for returning my car to its original condition. To me, that would include providing an engine with a Ford warranty.

I am seeking anyone who can help me get this resolved. I am available by phone every day and evening at (919) 272-8358. I really appreciate anyone taking the time to help!


Mike Youmans
1120 Auston Grove Dr #102
Raleigh, NC 27610
(919) 272-8358
miyoum@hotmail.com

Posted by: Mike Youmans on February 26, 2005 07:52 AM

Just took my wifes new jeep to JL for the second and last time. The first time they told me I needed an air filter (with 4,500 miles)on the vehicle and then pushed synthetic oil. I offered that the vehicle was leased and I would use the manufactures recommended fluids and it was not to my benifit to pay extra for synthetic. Must have been over their heads because they would not leave it alone. This time they told me I needed an oil flush before they even checked the oil because the vehicle has 9000 miles on it. When I picked the car up they told me there was sludge in the engine. Then they told me there was no oil on the dipstick. Not sure where the three or four quarts went in the 3 days and 200 miles since I last checked it. DIP SHITS.

Posted by: Tony on February 26, 2005 04:36 PM

I just wanted to add my 2 cents worth. I just bought a used 2000 Chevy Malibu (big mistake), but had to, long story. Anyways a friend told me to get the oil changed immediately because it appeared as if the previous owner didn't take too good care of the car. I settled for JL because it was a Saturday and my usual place wasn't open. I ended up getting the PCV valve replaced, they wanted to do the serpentine belt, but couldn't because it is located under a motor mount. Anyways I had asked them to check all fluids and assumed they had (another mistake). This was 3 weeks ago I had all this done, I am having a coolant problem and went to add coolant sealer and more coolant this last Saturday. Low and behold the flippin cap is broken. Why didn't they say something...I would have paid for a new one. As it is I'm going to the dealership after work to buy a new one and hope I can get the broken piece out of the reservoir opening. I know it wasn't broken prior to going there because a friend had put coolant in the car and I was standing there watching. I'm a woman and I try to be on my toes at all times, but kids tend to distract you...lol I know the mechanic showed me the air filter and it didn't look that bad, but then why not? I wasn't in the mood to argue with him. A friend suggested I take the car back to JL with the new cap and ask them to get the old one out and put in the new one, but we all know from what I've read that will never happen. If I can't do it (carpal tunnel syndrome here) then I have a friend that will. I can't say that JL sucks, but I'm at a point that I can't trust them. A single mom and I don't need my car failing me at this time.

Posted by: Carol on February 28, 2005 02:39 PM

This is an update to my Jiffy Lube horror story from January 2004. 14 months later still haunted by "Jiffy Lube"...

March 11, 2005

After Jiffy Lube denied culpability for my destroyed transmission I had a rebuilt transmission put into my car. The pricetag $1,500.00. This was the most expensive oil change I have ever had. The transmission shop that put in my rebuilt transmission was an independent shop. Had I brought my vehicle to a Ford Dealer the pricetag would have been $3,000.00, a cost I could not afford as a divorced dad. The independent shop did an excellent job and I was very pleased with the service.

When my transmission blew, my dashboard indicator light went on, "Service Engine Soon" indicating something was wrong. Of course the black smoke, the loss of driving power and almost getting killed by a semi going 75 mph told me the same thing. When I picked up my car from the transmission shop the owner told me that he could not turn off the "Service Engine Soon" light as this was something that only a Ford Dealership could do. He said that I should just ignore it as the transmission is fine and the light being on will not impair the vehicle. August 2004 I received my ChicagoLand Auto Emission Test notice in the mail. My car is meticulously maintained as I am dependent on it to see my daughter whom lives 30 miles away from me and to get my heart patient mom to and from the doctor along with picking up her prescriptions. I get to the EPA Auto Emission Center and they no longer test the old fashioned way, tube on exhaust and one under the hood. Instead they hook up to your OBD (On Board Diagnostic" Computer to run the test. If your Service Engine Soon light is on you will "by default automatically fail" this emission test.

I spoke with the EPA and they lifted the suspension on my driver license, but listed my automobile as inoperable until the computer was fixed so I could go back in and have the clean air test completed.. I was told by the EPA that my IL license plates would become invalid on February 28, 2005 and that new plates would not be issued until the automobile complied with the "Clean Air Act". This is a flaw in the EPA Testing process.

As ridiculous as this sounds it is God's honest truth. Even if the EPA Test default failure has absolutely nothing to do with your catalytic converter, as in my case you will fail the test by default. In the last 90 days I have had three certified mechanics examine my vehicle to give me an estimate to repair the electric system sensor that was damaged by Jiffy Lube on that cold January day 2004. The last being a certified mechanic that had worked for the Ford Motor Company for over twenty years. This mechanic told me that there is a little ceramic "sensor" located underneath the transmission that was melted by the extreme heat caused by the Jiffy Lube induced transmission blowout in January 2004. That the independent shop replaced the transmission but didn't replace the Ford Motor Company computer sensor. I asked what will be the cost to replace this sensor. The mechanic replied, " This job will require me to drop the entire transmission. Once the transmission is dropped the sensor can be replaced. The estimated cost $1,500.00. Maybe more as once the trans is down and the sensor is replaced we may see other parts (again non-catalytic converter) related that they would want to replace."

The mechanic concluded that the car was mechanically sound and commented that with the new rebuilt trans, "new tie rods, new wheels and tires replaced last summer" , this Ford Escort ZX2 should give you another 50,000 miles. I told him why I was coming to him in the first place and told him the EPA Test story. He said damn I wished I lived in another state or outside the Chicago area as he would buy the car from me. I told him that I could not afford to spend another $1,500.00-$2,000.00 on this car just to replace a stupid computer chip so I can take an EPA test that my well maintained and clean vehicle would pass if done the old fashioned way. I told him that it was very sad for me as the car was all paid off, looks and runs great and runs clean.

My well maintained, perfectly fine vehicle now sits in a friends backyard without current license plates. I am attempting to sell it at a tremendous loss out of the Chicagoland EPA testing area.

Bottom line. As a direct result and consequence of Jiffy Lube franchise #593's negligence and the subsequent denial of any responsibility by the Jiffy Lube Corporation itself, I now have no way to pick up my child on my weekends. My 78 year old heart patient mother must now ride the CTA bus in the sub zero wind chills and soaring heat of this upcoming summer to see her doctor and pick up her medicines. I cannot afford a new vehicle at this time and I must take whatever small amount I make on my beautiful well maintained vehicle and add it to whatever I can save over the upcoming months. Last weekend a friend drove me to the Jewell Food Store in Chicago located on North Elston Ave. one block away from the asswipes at Jiffy Lube #593. Also located on Elston Ave. As we drove past this Jiffy Lube I felt like vomiting. I thought about all the grief, anguish and heartache that this rotten and heartless company has caused me and my family.

But don't forget to watch all those stupid Jiffy Lube commercials over the spring and summer. The commercials that tell you that Jiffy Lube cares. They do NOT all they want to do is make money selling you cheap oil that is put into your vehicle by untrained and unqualified kids with a an average $50.00 pricetag. They don't want you to hear the horror stories.

Oh yeah, one thing I learned in all this. There is usually a certified mechanic at these franchises. Big Deal..Usually he's the cashier. It's the pimply untrained kids wearing Jiffy Lube overalls that are working on your vehicle.

The biggest lession I learned in all of this is to never go to Jiffy Screwed, I mean Jiffy Lube, again!

Happy Driving...

Sincerely,
Mike Popilchak
773-569-1959 cell
MikePopilchak@comcast.net

Posted by: Mike Popilchak on March 10, 2005 07:02 PM


Ooops, I forgot to use the Thread Title,

"Jiffy Lube Sucks"

Mike Popilchak

Posted by: Mike Popilchak on March 10, 2005 07:53 PM

over the past 2 years i have been a jl assistant manager, and overall i have to say they have taken care of me. i make double-digits per hour so there is overtime to be had when i have to work 50-60 hours a week. there is no "commission" (such as a cut for each and every service you sell or perform) but there are bonuses to be had if you're in a good store which can easily double your paycheck every other time. benefits are excellent esp if you have a family because they are shell oil company benefits. and job stability for truly good workers is always there. so overall, it's been a good place for me at this point.

to add to the positive notes, we never try to screw over a customer by recommending shit they don't need, however some customers insist we are. the fact of the matter is that 99% of vehicle owners do not follow the maintenance schedule to the letter. we're simply informing the customer what they need, and why they need it, and ultimately they are the ones who choose whether or not to purchase it. i'm not saying this is how all jl's are run - this is how i run MY operation! the $52 ticket average quota: to be honest it is not that difficult to achieve if you can socially function properly with the customers.

i'm not saying this place is a perfect candy land. the company, during the past couple of years, focused more on sales numbers and less on technical abilities, which was a mistake that has backfired! now, we are focused more on car count! as a result there are too many technically incompetent general managers running these stores today. and, we have to force our techs to hold signs and banners to advertise a special price to help drive up the car count. this tactic is a complete failure as it only brings in one-time customers out of the woodworks looking for a cheap deal. it is also degrading but it's their asses, not mine. upper management still has not figured out the best balance between car count, sales numbers and technical ability, but this is expected being that our store and district are owned by the company.

also, in my time there i have directly and indirectly witnessed more shit than i *probably* should have. this is including but not limited to

* 2 techs forgetting to add oil to a vehicle before letting it roll out, 1 "tech" being a general manager
* 1 tech adding oil to the transmission tube because he couldn't remove the oil cap
* 1 lower bay tech leaving a differential plug AND oil plug loose on the same vehicle
* employees reeking of alcohol all day, every day
* employees dealing drugs out of the store
* pissing matches started by bad managers with good employees, resulting in great stores going rotten
* an employee's "baby's momma" spying on said employee when his "girl" came to visit, which eventually turned into a cat-fight in the parking lot, in front of employees and customers
* employees being arrested in the same parking lot, also in front of employees and customers

and the word "employee" is not limited to technician 'status' either! BUT... to anyone familiar with service and retail, why does this shit surprise you??? there are fuck-offs in all positions, including professional ones, but especially in service!

so all in all, like i said, this job has been decent for me. it has gotten me where i need to be FOR NOW, but of course i have my sights set higher for the future.

Posted by: KW on March 15, 2005 11:19 PM

I will use the following metaphor. Your oil is sort of like the blood that runs through your cars veins.

If you were in the hospital and needed a blood transfusion and there was some company named
"Jiffy Plasma" that could do it "cheaper and faster", would you let them put blood into you? and if so why? Or would you want to pay a premium for a well trained professional to do it?

I tell everyone I run into about how I was Jiffy Screwed. I tell people to let their mechanic change their oil or to just do it themselves.

I couldn't believe my eyes when I saw the filter put on by Jiffy Lube. The filter's Jiffy Lube uses are cheap sh%t. The oil is even cheaper. You can buy better quality oil and a real filter at your local auto store and just do it yourself.

Jiffy Lube has the right name. When you the consumer leave your rear end is Lubed you are bent over and given it in a Jiffy !

Jiffy Lube Sucks!


Posted by: Mike Popilchak on March 18, 2005 12:26 PM

JIFFY LUBE SUCKS !!!DO NOT LET THESE IDIOTS ANYWHERE NEAR YOUR TRANSMISSION!!! i took my truck into 7th ave and indian school in phoenix az. jiffy lube,which by the way seems to have different employees evey time,ive been in their.i got lazy today and decided to just pay to have tranny fluid and engine oil trained..i have know idea what they did but their flush machine wouldnt or couldnt ,or either my transmission has a clogged line,,,but they couldnt get it to work.but the dumb thing they did was put at least three extra quarts in tranny,and told me they couldnt complete the job, i was suspiscious when the counter guy was out in the truck ignoring customers..and the lube mechanic was running the show.im hoping that their mistake was to add too much and caused a locking condition ,it seems to be ok after another lube job shop removed the fluid. in central phoenix it is nerve racking to take anything to local shops they are such horrible scammers its unreal...march 25 2005 it would be nice to have a shop in central phoenix that could at least tackle a stupid fucking i9diot job a kindergartner could do!!

Posted by: mike on March 25, 2005 09:46 PM

THis is telling you all that jiffy lube is not the problem its you people that dont know how to change or check the oil or clean your car inside,do your own jobs and babys will always have food on the table and wifes will want to wash our dishes....thank you, and the ones wish will be angry will be the ones I am talking about....lol, you see I was righthead thinking and not lefthead thinking..lol also jiffy lube will put the engine oil first with a funnel than they will put the same funnel in the transmision and fill up with fluid mixed and your trans will be slipping and your trans will not last more than 3 months...this one is the best trick and you just wait in the waitting room and enjoy the slipping service...take care and god bless....

Posted by: dino on March 26, 2005 04:36 PM

Does anyone know of a lawsuit that was filed by Jiffy Lube franchise owners against the corporate office concerning advertising funds being spent in the regions they were collected or not reporing how much was collected and how much was spent in each region??

Posted by: Jeff on April 17, 2005 09:22 AM

IF YOU DON'T LIKE THE SERVICE DON'T COME BACK!!!!!!!!!!!

Posted by: junior on April 17, 2005 12:22 PM

THERE IS A JIFFY LUBE IN BLOOMINGTON,MN ON LYNDALE THAT IS GREAT!!!!!!!! THE MANAGER THERE IS VERY NICE AND HONEST.I BELIEVE HIS NAME IS WILL .VERY NICE PLACE TO HAVE YOUR OIL CHANGED.
1

Posted by: JILL JONES on April 17, 2005 12:29 PM

Lets see where do i start,i have worked for jiffy lube for about 3 1/2 years, and i have all the pride in the world about your cars...You know you people sit here and tell us how shitty we are and that you will never come back to our store, but if you actully sit here and think about all the times you have went to WAL*MART and had the guys there tell you it was going to be an hour for your car to be ready..It only takes 10 min to service a car and that is what we are about..We dont claim to be the cheapiest we claim to be the "BEST"and the "FASTEST"..So for all you damn baby's out ther talkin bad about us if you dont think we can services your car the best out of anyone else than go somewhere else, or better yet do it "YOURSELF"...But if you think there is someone better and faster bring them to me and i will run circles around them..Thanks and have a "JIFFY DAY"...Because we are the best sorry to burst your bubble....

Posted by: D1 on April 20, 2005 08:59 PM

Please email complaints to l.williamson@swolawfirm.com. We are currently investigating jiffy lube for hard line pressure sales tactics and often recommending new items when there is not anything wrong with the old items. This case will be filed in Kansas but represent a class of all consumers in the United States. So please provide your account and contact information. Thanks.

Posted by: LWW Esq on April 20, 2005 09:55 PM

i work at a jiffy lube.. and all i have to say is that ... all we want to do is go home and get a damn paycheck, but yall faggots keep comming in like 2 mins before we close so we have to mop the floors again. we get paid minumin wage and we are forced to sell things not needed. so stop fucking comming here god dammit

Posted by: toasty on April 23, 2005 07:55 PM

I manage the quick lube at a delaership near Barrie, Ontario. I have worked at various chains before, and all offered "window cleaning", "vacuuming" and etc. at an addition price. (good, better & best packages.) Now, at my quick lube I see over 70 cars per day, six days per week. we offer the cheapest LOF service in town, with 4L of washer fluid, 16 point inspection and all the window cleaning, vacuuming, and bonuses you get for more $$ at Jiffy Lube or pennzoil. I do up and cross sell services and repairs, but only ones that are needed. I invite customers to come and look at the problem. I give them point-of-purchace information, all in full colour and pics.I pay my staff (six of them) $12.50 per hour plus a per car bonus (over 10 cars per hour.) Min. wage is 7.25 here. THAT makes the difference. These men and women (all 20 to 22 yrs.) are all registered apprentices and want to work. This is the way in to the shop for them. I agree, Jiffy Lube does suck, but the best keep it up! Because of their lack of professionalism (in my general area) I am now making $50,000 + bonus per year (incl. demo car)and am turning 21 this fall. By the way, i am a high school drop out, but i know how to make money for my employer, and keep the customers happy. The $26.95 oil change maybe cheap cost wise, but not in value. In addition, this isn't a corporation wide thing, I came up with it on my own. Many dealerships are following suit, in fact we just had some execs in just to tour our quick lube. Maybe soon, all of you who had poor experiences with Jiffy Lube and others will get a clone of my set up in your area. We also advertise on the radio and newspaper, and when we open up 24/7 (yes 24 hours a day, 7 days per week) we'll be on TV. The demand needs it.

Posted by: wscx84 on April 27, 2005 01:45 PM

As a former Automotive Technician, I have heard many horror stories about Jiffy Lube. Usually, they involve loose drain plugs and frozen engines. Throughout my career, I never reccomended J-lube, and always thought of their employees as wanna-be Techs. Personally, I can't beleive they pay their employees minimum wage, they are afterall, dealing with very sophisticated technology on a daily basis. Now, as an engineering student (poor), I am in need of summer employment. It looks as though I might just swallow my pride and (gulp) join the J-team. Oh the irony. Yikes.

Posted by: Aaron on May 2, 2005 08:07 PM

hello all. ive been an employee off jiffy lube the last two and a half years. i just want all of you to know, its worse than you all might think. now the only reason i work there is because its very close to home, and im just trying to make some cash to go to school someday. but for some sound advice, DONT GO to the lube. its all already been said. they offer us NO training. at least i never recieved any. my first day on the job, they threw me downstairs in the pit area. even after i told them ive never changed the oil on any vehicle before. im sad to say i still work there. they destroy me by making me work 6 or usually 7 days a week, yet the second i hit 40 hours, they rip me off the clock and send me home. now i believe im capable and qualified to do my job (downstairs guy), although i will admit, when i first started, i wasnt. but jiffy lube doesnt care. they just want your money. they dont care how they get it. over the years ive worked there, ive seen SEVERAL motors blown. NONE have been a result of my actions, but sadly im the only employee who can say that. there are NO regulations on how a car gets completed at my shop. the upstairs techs just drive out uncompleted cars without warning, and that is what usually leads to accidents. thats why i have to do 5 times more than every other tech cuz i have to look out for myself because i sincerely do not wish to harm anyone elses vehicle. simply because i would now want it done to my own. but ill tell you all, i think im on my own. im 21 years old, have no social life, work to much to hard for to little, and I HATE JIFFY LUBE.

Posted by: tall guy on May 5, 2005 06:26 AM

I am shocked by all the horror stories that I am hearing about Jiffy Lube. I have been a customer of theirs for at least 6 years and have enjoyed their services. I have seen some irate customers over the years but the pleased ones outweigh the upset ones. I live in NEPA and the Jiffy Lubes in my area are the best. They are very nice and help with any questions or concerns about my car. I have never felt ripped off or obligated to buy anything. The services that are recommended to me are explained thoroughly and set at a level that I can understand. It is also my option to purchase these services. And I dont think that people understand that yes, Jiffy Lube's prices have gone up, but did anyone take notice of the gas prices lately? They have also gone up in price too. So dont blame JL that the price of their service has gone up, blame Bush. Gas and oil are one in the same, they cant help that. And yes you can always go to your local store and purchase your own oil and change your own oil filter. That is an option to. But like the man before said, it would be possible to do that if you had a lift or a pit, if not its quite a hard job. People need to understand that those things do cost money and so that is added to your bill too. I think that what I pay for an oil change is fair. They top off all my fluids except brake fluid check my belts and inspect my air filter, wiper blades and coolant. They replace them if needed at my discretion and also vaccuum my car and give me a free car wash. You cant beat it. Sure there are times when I sit in the lounge and drink the free coffee that they provide for me and hear customers come back in to wait and hear them gripe and moan about the review they just got on their vehicle and about their manufacturers recommendations and say that all that they wanted was just an oil change and all they do is try to sell them things. Well look at it this way, your driving a car, a nice car that you paid a good price for do you want anything to go wrong with it? I wouldnt. Thats like buying a house and getting new carpets but never vaccuum them or shampoo them because "they dont need to be done." Now I may not be a master mechanic but I have certainly had some experiences with cars. And I am sure that no one can be that dumb as to think that a car can care for itself like a human can. It doesnt give itself a bath when it is dirty just like it wont change its air filter when its dirty either. If you want your car to last longer you need to do preventitive maintenance on your vehicle. Your manufacturer does recommend alot of these things in your handbook and owners guide. You can also find them online. If you dont want the services offered all you have to say is no thank you, at least thats what I do when I cant get it done for financial reasons or time issues. I dont know what Jiffy Lube everyone else goes to that forces them to buy products or services. Call the main office number it is always hanging in the lounge. I am a long time customer and I do support my Jiffy Lube.

Posted by: maria on May 13, 2005 03:16 PM

I have to say to those of you who have responded as Jiffy Lube employees and claimed that "a few bad apples spoil the bunch" should look again at the long list of complaints against your employer and consider the hundreds of people who never got on here and complained for every one that did. Get a clue.
My wife, trying to save me the hassle, just got an oil change at Jerky Lube, and they tried to tell her her transmission fluid smelled funny. Well this is bullshit as she drives a manual and there isn't a dipstick for it, and it isnt exactly easy to check it, and we had all the fluids changed a little over a year ago. They also tried to sell her a bunch of other stuff that she was luckily smart enough to not get and started giving them grief about why, when she came in for an oil change they did not just do that and let her go.
The only decent thing they did was cut the price down to $20 (an actual reasonable price for oil change) Suffice to say they have lost our business and that of anyone we know.
The irony is that I work on the crew that built the *#!? building they are in.

Posted by: Henry on May 13, 2005 06:29 PM

All that "flush everything" is a practice of scam and deception. Jiffy and Grease Monkey are the worst scam artists. More than half of all their customers hate their service.

Posted by: Flush every mile on May 23, 2005 07:28 PM

I AGREE!
Jiffy lube should go out of business.
They are rank amateurs when it comes to car care, and they are always "checking" something to try and milk more money out of you.
They never just CHANGE THE OIL! They've always have to do something else!
I'll never take my car to another Jiffy Lube. EVER!!!!

The last 3 times Ive been, there's been some kind of foul up with my car or another customers.
Save you money and go to a real mechanic or the dealership! I gave them 3 tries to try and redeem themselves! NEVER AGAIN! F*$K JI$$Y LUBE! They are idiots! I've tried different locations!

"All that "flush everything" is a practice of scam and deception. Jiffy and Grease Monkey are the worst scam artists. More than half of all their customers hate their service."

This is so true! IN FACT when I called the "customer service" they pretty much blamed me for not saying don't touch this or that, when they decided to do so anyway without even asking, and I didn't know they ransack your cabin looking for some filter to check.
I demanded my money back! She stated that theyd cut me a check. Im waiting.

I told her there is a reason that your people have to walk around with signs to try and get some business!! F*CK THEM!!!!!!

JIFFY LUBE IS WHERE SHADE TREE MECHANICS GO TO WORK THAT CANT GET A REAL AUTOSHOP JOB, CAUSE THEY ARE IDIOTS WHO CANT GET CERTIFIED TO DO ANYTHING!!!

DO YOURSELF A FAVOR, JUST GO TO THE DEALER, OR YOUR OWN MECHANIC!!!! JIFFY LUBE SUCKS!!!!!!!!

Posted by: Sean on May 28, 2005 02:29 PM

We've been taking my wife's car (2002 Mazda Tribute V6 4x4) to them for about 2 years now.. same location.. personally I'd rather spend $30 to have my oil changed than crawl underneath and waste the time to save a few bucks.

Anyways.. she took her car there last weekend, got the oil changed while I was at work. She told me that the sales guy told her that she had been putting the wrong type of oil in it, and she needed to put "SPECIAL" oil in it because it's an "SUV".. she told me it cost $60!!!! I was just a little upset to say the least.... those idiots told her she HAD to put synthetic oil in it!!!

That really ticked me off.. .I'm going back there to find out exactly why they think her car needs synthetic oil (except for the obvious reason that they saw a woman that they could rip off...)

It just ticks me off that after going there for 2 years with the same car, (and of course I'm usually with her when we go) they pull this when she took the car by herself

Posted by: Mark on June 6, 2005 10:37 PM

1. NEVER do the engine oil flush. It will only move crud from the top end of the engine into your pan and clog the oil screen.

2. Oil changes are relatively simple, but the people that work at JL either lack general intelligence or simply don't care.

3. JL managers are rewarded for selling you additional stuff.

4. Find a good mechanic and let him/her do ALL your work. A "good" mechanic will keep a file on your vehicle and will make recommendations based on the manufacturer's service schedule.

5. You get what you pay for (hopefully). By dealing with real professional (i.e. your qualified independent automotive repair shop), you have a better shot of getting your money's worth. Yes, it will take more time and cost more, but you are much less likely to get jerked around.

Posted by: Steve on June 7, 2005 05:11 AM

This is amazing. As a kid, I remember my mom giving me $20 and telling me to go get the oil changed... so I grew up thinking that was how things are done. "Here's some money, fix my problem". Luckily, as I got older and realized that money doesnt guarantee anything, I also found that there's information out there if you care to read. Granted, if you dont want to change your oil, you should be able to pay someone to do it and do it right. If they cant do it right, they should find employment elsewhere.

It's not that hard to change your oil... you buy a cup for your wrench that fits your filter and a pan to catch that oil in. If you dont have a wrench, they're not too expensive either. You never need to be over charged for things if you keep yourself well informed. These simple things shouldnt be beyond the average person these days. Education is readily availible, unfortunately ignorance and laziness run rampant.

Set aside 20 minutes for reading, $5 for a oil filter cup, $10 for a oil catch from Walmart and maybe $10 for a craftsman ratchet from sears (craftsman cuz they're guaranteed forever :o) ). Figure it will take you about 45 minutes to change your oil the first time cuz you'll probably spill a little and have to locate the filter and plug. For $25 and a little over an hour, you are now armed with everything you need for all your future oil changes. Each time you change your oil from then on, you'll spend no more than $15 in materials and 20 minutes.

Dont you think its worth at least that much to avoid the headaches and fear? By the way, ladies, you have no excuses unless you dont want to get your nails dirty. I happen to be female as well. We are every bit as capable of reading a book to learn and washing our hands when we're done.

Posted by: Jo on June 7, 2005 10:43 PM

Jiffy Lube Just Say Doh !

A while back, I took my Lincoln Town Car to a Jiffy Lube (Rt. 36, West Long Branch, New Jersey). According to the posted hours of operation, the store was open for almost another half hour but the service bays were blacked-out. I was refused service they told me they were closed. I went elsewhere to get an oil change. I spoke with the company later and they made it clear that their people are to accept customers through all posted hours of operation. I guess they were in a lazy mood, under no supervision, and didnt feel like servicing customers

More recently, I returned to the same Jiffy Lube.
I pulled up behind the service bays, and with plenty of room remaining noticed something unusual someone right in front of my was backing a car out of the bay. I stopped with plenty of room to spare. The person kept coming in reverse. I hit my horn, and was about throw my car into reverse. The moron continued to back up and hit my car. This moron was one of the staff. He had backed a customers car into mine and didnt even slow down !

According to the manager, cars are not supposed to be backed out of the bay, and if it has to be done, someone is supposed to be looking out for customers. Apparently, Jiffy Lube was violating its own safety rules.

Comments from the staff were thoroughly unprofessional and included :

youre not going to call the cops are you?

talking to the manager wouldnt do any good and that the manager wouldnt help me

I insisted on speaking with a manger anyway.


Damage seemed minor (the license plate was obviously damaged). It was determined minutes later at a repair shop that work would be required by a body shop (clips holding components in place in the front of the body of the car were broken by the impact).

I asked the manager to identify the employee for identification purposes (I even indicated that the first name would suffice). He declined he felt it wasnt necessary.

When the time came for the manager to pay for the bodywork, he did come up with the cash (I had also presented a detailed receipt from the body shop I had paid for the work). I offered to sign a receipt. After he gave me the cash, he wanted me to sign a waiver against other claims. I had only offered to sign a receipt, but was willing to issue a release against only what was indicated on the paper I presented (I still had a problem with the car that was going to be examined). He wanted me to either sign a waiver, or he wanted his money back.

He didnt want me to come back at another time with another issue and implied a lack of faith in my regular mechanic. He also questioned who would do any further work. I offered to have it done by Lincoln. Once he paid for any work done, he didnt want me to come back with another issue under any circumstances. He felt that it was my responsibility to address all these issues before coming to him. Apparently, this manager felt that his time was of much greater value than my time, inconvenience, and any damage caused. He seemed to lose touch with the fact that he wasnt the aggrieved party here, and that I have little time to deal with the problems his shop was causing me.

The manager wanted to make his life as simple as possible and to minimize the time this took from him, as well as any exposure. Well, too bad hiring people who wont do their jobs properly and who dont obey safe work practices lead to problems when you are a manager.

My experience with Jiffy Lube shows third-rate management and fourth-rate staff. The experience reeks of contending with an organization where staff and management seek to minimize responsibility for the difficulties they cause, and reflects an apparent lack of respect for the customer.

I want nothing from Jiffy Lube, and I will have nothing further to do with this or any other Jiffy Lube location. For what little its worth, at least they didnt destroy my car. Others dont seem to have been as fortunate:

Some Worthwhile Reading:

http://www.jiffylubeproblems.com/
#I emailed them.


http://boycottcity.org/view/index.php?itemId=55&creatorId=1

http://www.mohea.com/mike/words/000158.html

http://www.consumeraffairs.com/automotive/jiffy_lube.htm

http://www.consumeraffairs.com/automotive/jiffy_lube_damage.html

http://jiffylubesucks.tharmon.com/


http://www.rscott.org/jiffylube.htm


Just for fun, Im including these:


Environmental Charge Lawsuit:

http://www.detnews.com/2004/autosinsider/0410/19/autos-308269.htm


Here, Jiffy Lube tries to blame another company (AT&T) for (PBX/phone) costs due to problems of its own creation :
http://expertanswercenter.techtarget.com/eac/knowledgebaseAnswer/0,295199,sid63_gci980206,00.html

And just one more item..

http://www.epexperts.com/modules.php?op=modload&name=News&file=article&sid=1553


Posted by: Sam on June 18, 2005 08:15 PM

I am a ASE master tech. It's funny what alot of people don't know about their OWN cars and quick to blame Tech's that do these services that are needed. Do you guys make mistakes in your cubes? I say change your own if you folks out there are so upset with these young fellows at jiffy lube doing a service for the community. I say ...you guys suck!

Posted by: Rafael on July 8, 2005 01:00 AM

I've spent many years working for you know who at many different locations. I've read many of the complaint websites that can be found with a quick Google search. I'm going to try & give everyone an honest evaluation of the posts that I've read, & there have been hundreds, based on personal observations.
There are 2 types of customer complaints.The ones that are valid,(example: there is oil on the driveway caused by a leaking drain plug) & the ones that are invalid (example: the radio in my 17 year old car ate a cassette tape a month & a half after an oil change. It never happened before I brought the car in for an oil change).
The valid ones are unfortunately too commonplace. Any employee who contends that the majority of the complaints here are false is either incompetent, a liar, or both. The company cannot hire enough competent employees because of the pay scale that is in effect. It relies on one well rounded management member to watch like a hawk over a whole shop to avert the pending disasters.
The management has gone from people with technical & social skills to people with sales skills, story telling, & brown nosing abilities.
The people who run the greeter (sales) station are generally lacking in any kind of automotive knowledge other than how to drive their own cars back & forth to work. The best sellers are so ignorant on what they are actually selling that they are taught by corporate to *push* the expensive items just to keep the ticket average up.
Things get broken a lot more often than anyone who works for the company seems to want to admit. The truth is it's not unusual for multiple engines,transmissions,or gearboxes to be destroyed during any given month at any individual store. And to get the company to admit fault & pay for it?, good luck. They couldn't stay in business paying for all of the destruction. It's out of the hands of even the best intending manager.
Before I forget, do a walk around the vehicle to make sure it hasn't been run into something. It's hard not to hit something when your looking for a rap station on an unfamiliar radio, or blacking out because you got too high. I don't want to get into the % of drug use that I've seen, it's high. No pun intended.
To have some idiot who cares not one bit for the customers, other than if they have enough money to keep the ticket up, berate you & threaten your job countless times because you won't toe the company line & rob people, is not something you can deal with very well on a consistent basis.Corporate has its (amusing to me) double standard they employ. Rob the customer & fall back on a company "code of ethics" if the media shows up. Throw the employee under the bus for complying with company policy, claim this is an isolated case, that they don't condone the practice they created & force employees to abide by.
To summarize: greed,rampant drug use on the job, combined with ignorance, little to no useful training, & very low pay is an extremely poor business model.

Posted by: Tony on July 9, 2005 12:39 AM

Once upon a time I rushed down to Jiffy Lube during my lunch break. I was in need of an oil change badly. After sitting in traffic for about 20 minutes I finally made it and luckily there was no line so I pulled straight into the garage. As I left my car I noticed 3 workers swarm around the Mercury Sable who began checking tail lights, popping the hood, etc. As I check in and fend off the 483 additional services that I was due for that particular day I get pretty annoyed at their sales process. They keep records of all your service appointments and try to get you to pay for overpriced maintenance. Their computers only log what happens at Jiffy Lube so if you get something done in an actual service center it is not acknowledged.

After making it through the check-in stage having only purchased an oil change and a replacement for a dead tail light (yes, I gave in to their pressure) I took a seat in the waiting room. It must have been only 10 minutes before my car was finished. I jogged out to my car and was totally psyched that I still had time to grab some food and make it back to work on time.

Later that day (it was a Friday) I was headed south on I89 towards Massachusetts with my girl friend. We only made it about 2 miles before I noticed that my car wasnt accelerating very well. Then I noticed that there was smoke billowing out of the hood and the engine temperature quickly shot up to H. From my experience the H should stand for Holy Shit Pull Over! because by the time your engine reaches that temperature its pretty damn hot! Why was my car overheating?

Pulled over.

Popped hood.

THERE IS NO RADIATOR CAP ON THE RADIATOR!

My engine smoked for hours as I was rejected by Triple A for towing assistance as well as 3-4 other tow companies. I do not recommend trying to find a tow on a Friday evening in Burlington, VT. It just wont happen.

So my car is towed to a service center who fills it back up with coolant and charges me 200 bucks. But thats all good because Jiffy Lube had rented me the ugliest car ever designed an Electric Blue PT Cruiser. Uh.

About a week later I have my car back and make another attempt at driving down to Massachusetts. This time we made it! Except that when we were on the way to the beach:

My car completely died again.
Dan = not happy.

As of Wednesday, July 20, 2005 I have been without my car for about 3 weeks. I called Jiffy Lube to get another rental but now they are trying to stick me with this bill. The repair has been made (a module was fried because the radiator fluid sprayed all over the engine) however my Sable is still unreliable. It is now in CT (?) which means I have to drive all the way down there and waste yet another weekend because of Jiffy Lubes mistake.

Moral of the story:
DO NOT EVER GET YOUR OIL CHANGED AT JIFFY LUBE EVER AGAIN UNLESS:

You are attempting to commit insurance fraud
Have a car that is not yours and you want to blow up
You enjoy paying hundreds/thousands of dollars for others mistakes
You fingerprint everything under your hood after an oil change and double check anything they touched.

One more thing..

Current Jiffy Lube Promotions (edited by me for clarity)

Hearts On Wheels

Share Your Hearts On Wheels Story. Jiffy Lube is looking for women and men who used to rely on their vehicles to make tremendous contributions in their communities each day until we touched their car. learn more

Women's Channel

On the Women's Channel, you can see what's new in car care, safety and road trips and family vacations. We also offer advice on new and used vehicle sabotage. Call for more information on this great program!learn more

Jiffy Lube Service Villains

At Jiffy Lube, we want to expand our role as maintenance providers to become community service destroyers as well. Find out more about Jiffy Lube Service Villains efforts in your area.learn more

Trip Tools

Spring is a great time to get out on the road again because after we destroy your car and you are sitting on the side of the road you will probably prefer warmer weather. We try to explode more cars during the summer months however this past spring has been extremely hot. But, before you pack up, plan your stops and side trips using Trip Tools (there will be side trips trust us!).learn more

Change Your Oil, Earn Shell Gas Rebates

Earn 5% Shell gas rebates at Jiffy Lube with your Shell MasterCard from Citi Cards. Offer only valid while your vehicle is being towed on a flatbed truck through participating gas stations. If your engine is not fully seized you will receive a prorated discount of 2.5%learn more

Use Your Shell Card At Jiffy Lube

With the Shell Credit Card, all roads lead to convenience. With one card, you can keep your car in shape, then destroy it (with one of our signature oil changes), fix it again so that we can redestroy it. And your expenses as high as possible!Apply Now

"HalfHour.net"

Posted by: Dan on July 19, 2005 09:59 PM

I was about to leave to get my oil changed this morning at Jiffy Lube, so I decided to look on the internet to see some reviews of the service. I came across this page. I became uneasy about going to Jiffy Lube because of most of the reviews and problems. I sucked it up and went anyway, because I really needed it done and just wanted to get it over with. The oil change only took about 10 minutes and I have to say I didn't have a problem with them. The only thing they offered me was an "extended mileage" oil for $6.99, and since I only get an oil change every 5,000 miles or so, I took it. The entire price came to about $35 after tax. I thought that was pretty good; I assumed I was going to need an air filter, but I guess not. They didn't screw me over, like telling me, "Yeah, um, you need a rear differential and new wipers, etc.", I thought they were very professional. I checked everything when I got home and it looked good. I think just some bad Jiffy Lubes put a bad image on the rest of them, I guess it just depends where you go!

Posted by: Dave Bennett on July 20, 2005 05:45 AM

I heard there were free tacos here.

Where are the free taco?? :(

Posted by: Bernardo on July 20, 2005 12:06 PM

I have read a few postings that lead people to believe that all auto manufactures recommend an "engine flush" at 50k miles. To this day, I have never seen an owners manual/ guide that recommends this service!!! As the old saying goes ,"talk is cheap"!! I would like to see proof, by at least one manufacture, that this service is a recommended procedure.(A web page or scan a copy of the page that recommends a "engine flush"). In addition, I am a firm believer in flushing brake fluid on a bi-annual basis. If you are not aware of the importance of flushing brake fluid, consider this:

Brake fluid absorbers moisture overtime!!

Moisture causes corrosion!!

= Does this sound like a procedure that is never performed, but should be!!!

Posted by: bob on July 31, 2005 06:34 PM

i work at jiffy lube, and everyone on my crew know what they're doing and we've NEVER had a complaint for faulty service, but if you guys want your vehicles taken care of right, stop bitching soon as you pull up to the store, don't fuckin tell us how to do our job just take it in, fuckin let us work, we'll tell you if it needs something if you don't want it FINE SAY NO, but fuckin quit the bitchin, and btw, pulling up while were eating, or 2 minutes before the store closes only makes us want to fuck up you car, specially if you're being a dick head.... but if you people would just let us do our job and reply with respect, THE SHIT THATS HAPPENING WOULDNT HAPPEN, i honestly hate hearing the little 'ding ding' of the fuckin bell when someone pulls up out back, but i do my job because i want to stay employed, it has its times when i actually like it, but you people don't know the shit our supervisors put us through and how fuckin shitty the employee's get treated, it'd be nice to have a customer come in and ask us how we're doing instead of us having to fake smile and ask you how you're doing when you're interrupting our fucking break!!!!!!

Posted by: Jon on August 2, 2005 06:11 PM

another thing i've been reading the posts people complaining about how they try to offer services thats not needed well listen up dummies, its not us recommending it, its the goddamn computer software, which all recommendations are obtained from the manufactuer, so hey? if you don't want known your car needs something tell the manufactuer not to make a report, so you and someone else who buys the same fuckin car who probably thinks the same thing you do (light glowing from oil bottle) and you both hail it THE ALMIGHTY OIL! THATS ALL A CAR NEEDS, oh yeah, im teling you right now i've only been servicing cars for like 4 years now, fuck everything oil is priority over all, you don't need cooland to help keep the engine cool, fuck no, let it run 500 degree's long as theres oil in that motherfucker its fine and dandy, the fuck you need an air filter for? just disable the hosing and yank that fucker right on out, nothing like 3 lbs of dirt in your injection system to give it that little extra umph off the line, (JUST OIL AND LUBE)

Posted by: Jon on August 2, 2005 07:53 PM

Customer: it's only a model t ford, i've had it for 100 years now with no problems

Me: you're right sir! oil and lube for you today? OK thanks have a seat in the lobby while i laugh at the condition of your vehicle and half service the mother fucker, thanks for coming to jiffy lube you senile old cock, we'll be sure to get you out of here as fast as possible because you probably just took 10 minutes off my lunch break as it is!

Posted by: Jon on August 2, 2005 08:04 PM

I find that Jiffy Lube charges for at least one extra quart of oil over what the manufacturers say the crankcase capacities call for. Something has to be done about this

Posted by: Terry Faber on October 29, 2003 10:46 PM

^^^
hi, you're a fucking moron, jiffy lubes policy is the signature service includes UP TO 5 QUARTS OF OIL, if your pan holds more than 5 then you are charged, you're a complete reject.

Posted by: Jon on August 2, 2005 09:04 PM

Dear John,

I know exactly what you are talking about!! There are too many people who think that all you need is a god dam oil change. Also, I cant count how many times some old fuck sits there in his 50k dollar car and says "umm, I need uhh lube and umm, a uhh, oh yeah a filter and, uhhh, hmm, oh yeah, and oil, too; thats it. right? HOLLY CRAP, its a miracle that he remembers his own FUCKING NAME! There are also times when people who treat you like crap just because they drive an expensive car. Well, to all the people who treat others with disrespect, just remember that payback is a bitch!!! Once again, Jon, just remember that these dumb ass bastards probably dont know the difference between a Phillips head and a flat head screwdriver!! In conclusion, you should feel proud that you know how to properly maintain a vehicle and just laugh when you see the poor bastard on the side of the road who thinks that all you ever need is an oil change.

Posted by: bob on August 2, 2005 09:31 PM

I agree with Bob and Jon. There's no need to treat employees with disrespect just because you think you're "better" than them. Treat people how you want to be treated (in other words, stop being a fucking asshole), and you'll notice some major differences in your life.

Posted by: Dave on August 3, 2005 05:42 AM

I would have to say that this entire string of posts is pointless. To sum it up if people do not like other people doing the work. Then DO IT YOURSELF. Not all lube shops are equal. Not all lube shops are as bad as some. Every person on this forum has messed up at work at least once, they might not admit it but we all know it's true. The complaining only limits the quick lube industry's ability to hire and maintain a good staff. The dealers employ the same type of people we do. Most of the mechanics that are working on your car at the dealer used to work at a quick lube. That is where a lot of young mechanics start out. Unless you are willing to do the work yourself or ride a bicycle. Stop the noise.

Posted by: Lube employee on August 8, 2005 09:35 AM

we use shit filters and we dont care because southlubes only hires kids dopeheads ex cons come in to get screwed today right here on trolley road in summerville sc . thank you

Posted by: southlubes on August 10, 2005 05:26 PM

Dan, you got taken & don't even know it!! Jiffy Lube does not offer an *extended* mileage oil.
We do offer a *high* mileage oil that is intended for use in cars with over 75,000 miles on the odometer. It has a seal swell additive in it. That's the only difference.It's debatable whether it works or not. I haven't seen any scientific tests showing that it does or doesn't, & Jiffy Lube won't supply us with it. Same 3,000 mile change interval. Looks like another Jiffy Lube employee misrepresenting a product again.

Posted by: Tony on August 16, 2005 11:22 AM

I can change my own oil and fill my washer fluid. Its not rocket science. We all know that. I go to places like JL because I dont want to change my oil. I have better things to do. Im pissed because we paid and trusted JL to perform very simple tasks that the Greenville, SC (Haywood Rd) employees still screw up or dont do at all.
My wife had her Honda serviced there last week. She gets home and I notice a low tire. I check it. Its 16psi. Checks of the other 3 tires reveal none over 20psi. The recommended pressure listed plainly inside the door is 26psi front and rear. The JL receipt claims they measured 35 front and 35 rear. These values had to be input by a worthless tech that simply made them up. It wasnt an honest mistake, it was outright skipped, leaving a potentially dangerous situation.
The receipt also lists brake fluid level as N/A. Theres a brake fluid reservoir; how could the level not be applicable?
I had to vacuum the car myself that afternoon since the job they did was so shoddy.
Of course, they sold her the transmission flush and the coolant flush on top of their Signature Service.
My heartburn is purely due to the fact that if they skip the simple things, then how can I be sure that any of the services were actually completed? Was the transmission fluid really replaced?
Lesson learned: Im doing it myself from now on. You cant even pay an idiot to a simple chore correctly. Its disappointing.

Posted by: Rodney on August 17, 2005 12:47 PM

I feel for these people that have had a bad experience at a Jiffy Lube. You have to remember that alot of Jiffy Lubes are franchises and not owned by JLI (Jiffy Lube International) I am a manager with a franchise in Orlando Florida. We pride ourselves in being honest. I personally have turned down a service or two because of an existing problem rather than doing the service and cousing more of a problem. anyway I have been working at a lube shop for about 6 years and let me tell you if you think that all a car needs is just oil your a moron. just becouse a dealer is a dealer dosent mean they know what the hell they are doing. but one thing they can do is charge more for the same service we do. oh an oil flush is NOT i mean NOT recomended by any manufacturer at 50k an oil flush is only used if a car has sludge deposits. wich happens when people dont take care of their cars. so quit whining and dont go to a southlubes jiffy lube!

Posted by: jiffylube manager on August 18, 2005 08:14 PM

What some of you seem to be forgetting is that even if someone knows how to change their own oil, sometimes they still can't. For example, I live in an apartment complex, and I am not allowed to do any type of car repair/work in the parking lot except emergency work such as repairing a broken windshield or fixing a flat. Am I supposed to drive to my parents house, 10 hours away, so I can borrower their driveway to change my oil? I think not.
I agree that you shouldn't complain about the price of an oil change if you were willing to pay it in the first place. I CAN, however, understand complaining about a $30 oil change and not having everything performed (such as vaccuuming the vehicle, washing the windows, et cetera) that is supposed to be included. THAT is false advertisement.
To all of the Jiffy Lube people who complain about people showing up at 5 minutes to 6... you try working 9-5:30 and then rushing to get your oil changed before the location closes. Some of us have lives and cannot drop everything to work around YOUR schedule, especially when we are paying YOU for your services. And you think the customers are rude? Then try acting like you actually CARE about your customers. That's what customer service means, and if you don't like it, perhaps you should find another line of work. Perhaps if you didn't try and swindle people into paying for services they didn't need, you wouldn't have rude people. And I know you don't get commission, but I have seen testimony from DOZENS of former JL employees stating that there is extreme pressure to make "sales" on vehicles... you have to average $70 per car in some places in order to keep your job.
And I know this from experience as well. My fiance's mother was shown a dirty air filter and told it was hers and needed to be replaced. Turns out, her husband had changed the air filter himself earlier that week. Does an air filter become completely dirty to the point of needing to be replaced in the span of half a week? No. So YES, Jiffy Lube employees DO sell services that are not necessary. And they DO screw up. I am currently down $2500 due to repairs on my transmission, which was damaged because a Jiffy Lube employee (the only person to TOUCH my transmission since I purchased the vehicle) didn't put the drain plug back on correctly. Drain plugs don't magically fall out.
And by the way.... My owner's manual says NOTHING about flushing the engine after 50,000 miles. Neither does the Ford website. I just had it at a Ford Service Department for the aforementioned tranny problems, Ford themselves said NOTHING about an engine flush... and neither did Jiffy Lube. So much for that.

And to Jon, who just wishes that customers would ask how he is doing, I ask this:
When was the last time you asked the woman ringing up your groceries how she's doing? Or the guy running the gas station where you bought your gas? The cinema clerk? The person handing you your popcorn? The person answering the phone when you call your bank to get your balance? The teller at the drive-up window taking your deposit?
I don't get paid to have customers consider MY feelings, and neither do you. So stop bitching because people come in when you're EATING. Maybe if you weren't EATING when you're supposed to be WORKING, it wouldn't be an issue, hmmm?

Posted by: Renee on September 7, 2005 05:27 PM

*laughs*

to that JL employee that went on and on about how people have no idea how to change their oil... ARE YOU FUCKING SERIOUS?

i own a 97 F-350, an 85 lincoln towncar, an 86 Rx-7, and a 05 GSXR-1000. Not only can i sit down, change my oil, airfilter, oil-filter, check my washer fluid, radiator fluid and tire pressure, but i can have all of the auto's DONE in under 2 hours.

Yes, my F-350 takes 14 quarts of oil, yea... it does take about 10 minutes to put it in there, after taking the 3 minutes to drain it, pull the "horribly placed filter" off (dumbass, it's the easiest filter to pull off.) and put my oil cap on the pan back in and secure it.

that said, i know more about cars than you ever will, i build street-rods for a living, and i DID make the mistake of having my oil changed in my *% lincoln. Now... my lincoln does not have a stock 302W in it... no, it has a supercharged 460 in it... and when i told the JL employee this, he casually jotted it down on something, and said "we'll take care of her" ... *i kick myself* they pull it out of the bay, after doing a complete fluid flush and refill, oil, washer fluid, whatever you guys do... as he's parking my baby in the lot, it started to smoke, and i could hear the noises she was making from INSIDE the shop. but what really gets me, is that he LEFT IT RUNNING and popped the hood.... WHAT THE FUCK. just WHAT THE FUCK. not only did they not put the oil plug back in, they JAMMED a 302 oil filter on it... or tried to... and left the old one UNDER MY HOOD. needless to say, i am taking them to court for this, and i will win. although the offer b the manager of "free oil changes for a year" REALLY swayed me from filing a lawsuit... WHAT WAS I GOING TO GET AN OIL CHANGE DONE ON... YOU ASSHOLES KILLED MY CAR" was all he heard.

jiffy lube sucks. and if anyone ever takes another car to the jiffy lube, denver, CO again, it will be too soon.

Posted by: The Man on September 14, 2005 05:25 PM

JIFFY LUBE SUCKS! Well I worked at Jiffy Lube in Times Corners Ft. Wayne ,IN and the main thing that would always piss me off about the place was that the head manager who has been there for 18 years Bill Hines, barely knew his ass from a hole in the ground.So because he has been there for so long, people trust him to do what is right to their vehicles,and yet he does whatever makes his sales go up. No matter if the customer needed it or not.Then on top of that he only knew what he has learned from being there for so long (not a mechanic in my book).He'll overfill chasis fittings(zerks),drain and fill gearboxes instead of flushing them, bend the underbody by not lifting it properly,then to top it off would go get a hair cut when he should be working. All of his employies(at the time)would do everything he had said to do, and do it well, but yet he would still treat them like shit! So I guess long story short FUCK JIFFY LUBE, JIFFY LUBE SUCKS!

Posted by: Larry R on September 21, 2005 08:44 AM

I have a Honda Accord 2005 only 12k mi. I usually change the oil on all of my cars, but last time it was snow then i took the car to jiffy lube in SLC, UTAH. the jiffy lube guy told me the oil is leaking around the oil pan and sugguested to have the oil pan gasket replaced i was a little angry because i knew that he told me the lie. I went home and checked the oil pan right away and found out there was nothing wrong with the oil pan, there was no leak! the guy tried to make money on an Asian guy who loves Honda and take good care of Hondas like me... My words to everyone is NEver take your car to Jiffy Lube. I dont say all jiffy lube, but most jiffy lube that i know do crap jobs.
thank you.

Posted by: Brandon on September 26, 2005 10:38 PM

September 2005. I recently took my van to Jiffy Lube #1702 located at 3920 N. 107th Ave in Avondale, AZ 85323

The next day I looked at the invoice & noted that it contained several lies such as (they changed the oil filter) It was obvious they did not change the oil filter. Not only was it suet filmed from use but it was not the brand of oil filter they use. I don't believe they even changed the oil. I believe they simply topped it off. They did not check my coolant level or water. They put on the invoice that I declined a window wash. I did not. They put on the invoice that I declined a breather which I did but gave them a new breather I had that they said they could install which they charged me 5.99 for but did not tell me they would do that. They lost a breather wing nut & didn't even tell me that or that the breather was not closed. The price of the supposed oil change kept changing & went up to sixty something dollars but then dropped back to $40. after I saw that they had the wt of oil I requested but said they did not have. I consider them the absolute worst oil change outfit ever & my name for them now is "JIPPY Lube".

Posted by: Kathy on October 2, 2005 10:52 AM

So, because someone isn't willing to do the fuel filter replacement on their own, you think that's a perfectly acceptable reason to break the clips (you push them in, not pull them out on the new outlet pipes you idiots) and don't even bother replacing the bracket? Then when the customer returns because his car has broken down on the freeway you replace the broken clips without fixing or replacing the outlet pipe (after you show him a new one in your hand to explain what the guys did wrong) and expect it to hold? You say, "serves him right for complaining." If you'd quit sucking J-L's nuts for one second and attempt to actually put in an honest days work instead of half-assing your way through the work day you wouldn't end up having to do things twice or worry about being sued.
I've been a customer for five years. Yes I know, you don't care and you won't miss me. Fine by me but I'm getting my money back one way. Either way it's not like you're gonna care. I'm just one of a thousand cocky know-nothing consumers who inconvenience you. You'd rather be home playing PSP but your mom made you earn your keep and you're pissed at her so you fuck up my car and try to hide it. Again, fine by me. You won't see me in a J-L again and frankly you won't miss me. But when I'm living comfortably and changing my own oil and fuel filter, you'll still be working a 9 to 5 at a store you hate earning you chump change so you can afford to hit the clubs every weekend trying to find a wife to marry so you won't have to work anymore. Pathetic.

Posted by: San Diego Dan on October 6, 2005 06:48 PM

My wife took her 2004 Jeep Wrangler w/ 10,000 miles to Jiffy Lube in Culpeper, VA The Asst. Manager told her she had water in BOTH her front and rear differentials and that she should have it drained and changed. She refused the service. Being that the vehicle was still under warranty we took the car directly to the dealership where it was purchased 5 months earlier. They inspected it and had 2 different mechanics sign off that there was NO water in either differential. We then went directly back to the Jiffy Lube. The Asst. manager was very rude and told me he used to work at the dealership where we took the Jeep and he knew what went on there. He also said they let stuff go like that all the time. Why would they? They could only benefit from doing the work themselves. I told him I didn't appreciate them trying to take advantage of a woman that doesn't know anything about vehicles. I also told him that JL had lost our business for good. This is not the first time something like this has happened to me at JL. I agree JL SUCKS! I filed a complaint with the BBB, Consumer affairs and with the local chamber of commerce. Take your vehicle to a certified shop.

Posted by: Chris on October 28, 2005 05:50 AM

"The mystery of the disappearing oil filler cap"

I usually do my own oil changes but not having the time one Saturday, I decided to go to Jiffy Lube. I watched the so called techs work on my truck. I did this to ensure they did everything I was paying for. Things seemed to be going well so I went and paid, they finished and I drove home. Stopping along the way to purchase an air filter they had wanted to replace at an inflated price.

At home, I opened my hood to change the air filter and noticed my oil filler cap was missing. I searched the engine compartment and found nothing. I then drove back to JL and spoke with the assistant manager. He said they did not have my cap and it must have fallen out on the road. I told him that I was going to the dealer to purchase a new cap. I would be back with a bill for the part, my time and mileage to get it. He said fine and off I went.

Upon returning to JL I was greeted this time by the manager, who had been at lunch during my first visit. He looked at the bill and said they would not pay it. I told him that it had already been approved by the assistant manager and I was not leaving until it was paid. At this point I'm getting loud enough for other customers to hear what is going on. So, the manager reluctantly paid my bill to get rid of me.

He then said to me "I don't know why you went to the dealer to get the cap, we have a whole box of used caps down stairs. I'm sure we could have found one to fit your truck."
To which I replied, "A whole box? You guys must do this allot." And with an evil stare from the manager, I left, never to return.

Needless to say, I'm back to doing my own oil changes and haven't lost one cap.

JIFFY LUBE SUCKS MONKEY ASS!!!!!!!!!!!

Posted by: Renob on October 31, 2005 02:16 AM

It only costs 3cents per mile to maintain the average vehicle. So quit bitchin

Posted by: rich on November 4, 2005 07:04 PM

Someone asked "what does it take to get hired at jiffy lube"... Well when I was 16 and looking for a job, I had an "interview" (well, i just showed up i mean) and they took me over to someone's hood and asked me where the master cylinder was and where is the oil filer, and some other stupid questions.. that was it. I didn't end up wanting to work there anyways, but it was scary how easy it was.

Posted by: John on November 5, 2005 12:15 PM

THis guy is an idiot!!!

A) a car that is out of oil does not mean that it is out of oil. Instead it means that the reservoir is empty and the reserve that is left at the bottom of the pan is just recirculating around the engine.

B) Most VW's have an internal oil filter...thus if a person had never seen an internal filter they may not know where to look. I am sure had you been so keen with your broad knowledge of how an engine works you should have been able to take care of that problem and point it out for them.

C) Many dealerships if you so desire to use a dealership will use a torque wrench to put on an external oil filter if that is the case with an '03 Passat. SO that alone can take twenty minutes just to loosen.

D) if you knew so much about your SUV driving under it's own power and if you actually cared you would have probably kept up with your oil changes and none of this would have been an issue.

This is the type of guy that gets his oil changed and then drains it at home and complains that it was not done b/c it comes out dark. Use your head morone!!!


Thanks


Dave

Posted by: Dave on November 10, 2005 03:25 PM

I wish I had read these posting before going to Jiffy Lube. I took my Toyota Rav4 there a week ago and it turns out the morons never put the oil cap back on. What a bunch of retards and now I am stuck with the problem.

Posted by: Tracy on November 13, 2005 05:59 PM

Ok, to all the idiots telling people that "engine flushes" are required....BULLSHIT!!
***IF*** you're one of another group of morons who never changes their oil, then maybe, just maybe you have a bunch of sludge in your pan. But its doubtful that the quickie treatment that most of these chain places sell you will completely clean it out. Change your oil regularly, more often if all you drive are short in-town trips that never get the car well warmed up, and forget all the snake-oil treatments that these rip-off places try to convince you to buy.
And for those who worry because the oil comes out "black".....there's good news, your oil is doing exactly what its supposed to. I'd worry a hell of a lot more if the oil came out as clear as it went in after say 3000 miles. Once again the jerks who work at the oil change chain stores use this to prey upon uninformed motorists and sell them things that they dont need and that don't work.
Good fresh oil and a new filter of a good brand are all you need when you change your oil, period. If you really want to invest in something worthwhile, consider switching to synthetic oil, its really that much better for your motor.

Posted by: D_W on November 14, 2005 10:33 AM

The Jiffy Lube manager who said he need his job and jiffy lube is not that bad is a liar.
It's about the money, who are you kidding. I'm a good mechanic and will run circles around you and your company. The silly things you people are doing says you are a typical franchise. You go for the high numbers and screw the customer. I know ACE I'm very good at what I do. Those type things should never happen. I have friends with jiffy lube horror stories, So don't give me that line. You guy's are F..@#$! - up's. The job is very simple and you can't get that right. I build transmissions and Engines with no comebacks in 32 years and no excuses. I have repeat customers grand kids coming to me.

Posted by: Kevin Barnes on November 20, 2005 11:39 PM

So 32 years without a mistake eh?

The reason you haven't had a "comeback" is because you don't allow customers to watch your services, and you have the means readily available to cover up your screw-ups. I know the business as well. You're just the type of person that needs to put others down in order to feel better about yourself.

Jiffy Lube employees can't replace a radiator if the neck leading to the upper rad hose is brittle, and inadvertently breaks while applying the coolant flush machine to it. You can, because you stock radiators. That's the only difference between the dealership and JL.

Posted by: Rapist on November 24, 2005 10:58 PM

My daughter had her oil changed in Provo, Utah, just before Thanksgiving, two weeks ago. She is here visiting us in Southern California and noticed her car smoking. When we checked her car's oil level, it was low. So we had a mechanic check under the car. He would not touch anything because Jiffy Lube had cross-threaded the caps and her car was leaking all over the place. So now the oil pan has to be replaced. How do you deal with Jiffy-Lube regarding this?

Posted by: Irene on November 25, 2005 05:37 PM

I think it may be called a cap, or whatever it is that seals in the oil underneath the car.

Posted by: Irene on November 25, 2005 05:43 PM

Cross threaded the caps? Doesn't make sense. If they cross threaded the oil pan, a mechanic can pull out his tap set and clean up the threads in the oil pan, and install a new drain plug. About 10 minutes of time and $3 for a new plug. If he can't tap the pan, he can use a $10 pan-saver plug. In 95% of cases, anyway.

Posted by: exAGM on November 28, 2005 07:35 PM

All I have to say that is I am never going back to Jiffy Lube, I know how to change oil and all that bullshit but it was too damn cold and rain/snow plus I only have one floor jack to lift my Eclipse which makes for a difficult drain. But basically I got the oil change, fuel filter and tranny fluid, and some how a line that is running fluid is now leaking onto my transmission case and at scary rate and burning off, they told me my oil and tranny leaked, yeah okay thats expected but not seriously noticable, but when I got off work today I noticed a big enough puddle to know someone fucked up something and that it was never like that becuase I would have heard about from my Grandpa if it was leaking that bad before, so if I see a puddle in my drive way tomorrow and that line is still leaking obviously the manager and district manager and gonna hear about it and I am getting something out of this becuase this is my only vehicle and I drive 50 miles a day to and from work a day and can't afford to be with out a vehicle. OHH and to top off things when I got to work I noticed my dipstick was sticking out and that my coolant tank was left open, which cant be good on the engine, it sounds like someone is frying eggs on my transmission case, plus one of my lifters is sticking in my crank case all of the sudden, and yes the idiots at JL do run your motor while draining the oil and find it fun to rev your motor at high rpms because it has an exhaust system and its not a ricey 4 inch car, but dual pipes and I notice a noise from my exhaust system that is low and kind of metallic that never happened before either, so some one fucked up hardcore if this problem continues. I work at a Tire Shop and all of us in there are more capable at working on cars then all of these guys put together. I just dont know what to say anymore and I know there is someone that is gonna read this and try to make me look stupid or stick a dick up there ass to try and protect JL's image and say I dont know what the fuck I am talking about, but if you spend more than enough at JL then they should treat your car alittle better knowing it has to get you to a place that is paying your bills and building a steady future, I cant afford to have some dumbass high school kid fuck my car up.So from now on I am my own technician or Mitsubishi is working on it.

Posted by: Junior on November 30, 2005 12:26 AM

I'm a Jiffy Lube General Manager and I work for the 3rd largest franchisee in the country ( not in the R. NC area, whew!) I have a degree in business management and come from a field of high research and consumer education. As a matter of fact I am leaving for a managers meeting today to discuss many of the issues you all are talking about. I can assure you that our owner cares about the customers we have. In fact we are trying to develop a client mentality versus a customer posture.

Before I leave here are some quick points:
1. The cost is for the service that day, plus the carrying cost of topping off your fluids between services - transmission and oil if it is low as well as unlimited courtesy vists between oil change services. Jify lube is suppossed to provide a car maint. program not an oil change. The diff. being we maintain the car for 3 months not just one oil change.
2. You should only buy services that are displayed by the manufacturers reccomendations at the computer terminal. The services are color coded so you will know what to buy and not to buy. The technician should never be the source of purchase information, just the liason. So if the tech is not showing you the computer screen you should contact the GM or the owner. This screen is designed to protect you the customer.
3. The Jiffy Lube system for car maint. is only as good as the people we hire-- and we have all hired people with questionable integrity, work ethic, and the like. But that happens in every organization. The best thing you can do is call an complain when you do not like the tech or the service. There is a 800# on the back of every receipt.
4. Training for each new employee is generally about 18-30 hours of OJT, Computer based training as well as tests. I am not sure to what degree each owner enforces the training specs. In general Jiffy Lube techs are seen as the equal to mechanics in training. This is not the case the pay scale matrix is different as well as the short and long term training. Mechanics have way more training, but that is also why they charge so much. I get just as many complaints about bad mech. as I do bad Jiffy lube techs. People are people in all organizations.
5. Most people do not maintain thier cars due to cost and knowledge. If you want ot plan for car maint. and you should you should plan on spending about .37cents per pound for your gross vehicle weight. This will give you the average annual cost. Then shop around, but be wise. Get estimates.
6. if you can do it yourself then do so, if not be proactive in your car maint.

Posted by: ad on December 6, 2005 07:46 AM

I worked for Jiffylube for 6 years i quit because my district manager, & Co owner Would not listen to me about my new store manager. I caught him smoking constantly in the pit where gas & oil are stored. that causes a safty concern for me.And also he had porn mags in the office drawer. While most managers would help out in the stores he would just stand around leave for a few hours & talk about How he needs a ride to his alchol classes. So when i brought this concern up to upper management they did nothing just told me they were not going to to nothing about this issiue & they trusted them more. Even though i have worked there longer. So i quit. And to find out that the district manager was friends with my store manager & also went to school together

Posted by: Brandon on December 7, 2005 11:18 PM

.


I took my car to Jiffy Lube for an oil change.

They recommended an oil change, oil filter change, oil engine flush, radiator flush, and fuel filter change.

I said NO , to radiator flush and fuel filter change.

I said YES to their recommendation of an oil change, oil filter change, engine oil flush .

Jiffy Lube's employee who handed me my keys said they did two oil flushes .

I drove my car over 230 miles.

The next morning I noticed an oil burning smell and hugh amounts of blue smoke coming from my tailpipes.

Because I kept my Lexus very well maintained, I
took it back to Jiffy Lube to find out what the heck they did to my Lexus since the above problems
didn't start until I let Jiffy Lube perform the above services.


Jiffy Lubes employee apologized and said their improperly trained employee forgot to cap off oil filler cap correctly, they then tried to fix the blue smoke smell and said I should drive it and the blue smoke will go away.


The smell and smoke continued.


I went back to Jiffy Lube a second time to tell them the burning oil smell and blue smoke was continuing.

The Jiffy Lube's manager said the improperly trained employee over filled oil in my car and he
would obtain a check from the corporate office and pay to repair my Lexus engine damages,

Jiffy Lube's manager suggested that I do not let Lexus fix the car because they may over charge and he said they have mechanics they recommend, but first I should let them try again themselve sto fix it and to see if it worked, I should drive it long distances.

The smell and blue smoke continued.


The third time I spoke to Jiffy Lube Manager he said their mechanic recommended I let them do a second oil change to stop the oil burning smell and blue smoke.

The smell and smoke continued.


I paid Lexus to do a diagnostic on my car.


The Lexus mechanic said the oil flush wasn't necessary and had damaged my valve seals and valve covers.

Lexus and two other mechanic's stated they would not and do not recommend that I keep driving my car until the engine has been repaired.

Jiffy Lube's impropertly trained employee damaged my car on Nov. 30th and Jiffy Lube has not paid Lexus for damaging my Lexus engine as of today Dec. 15th, 2005.
At this point, no way, would I trust Jiffy Lubes
mechanic or employees to do anything to my car.

They've done enough damage.

My attorney wants to file litigation in excess of $10,000... and unless Jiffy Lube pays to get my car repaired by Friday,I'll authorize the lawsuit.

Posted by: P.a.a.P on December 14, 2005 11:21 PM

hi everyone!! i was a small buisness owner who like many, went under because of not having the capital to keep up with competition...anyway i'll keep this short, i need a job quickly, and in my panic, jiffy lube called me back....said they will start me at $7.50...i need that and i'm not a punk but a 42 year old hard working,honest, but uneducated man...i promise to give my all as i have with any job i ever had and yes, when i had 3 vans for service, i had them all done at jiffy lube in fredericksburg va. like clockwork....from 96 to 2004 i made sure i read my own service manual and know that for a ford it's every 5,000 miles for oil, 30,000 for coolant and 30,000 miles for transmission fluid service...15 to 20,000 for fuel injectors...i never had a problem with anything i did for my regular maintinence except the fact that i bought fords (always a mistake) but i also always hated to hear that "MR. JOHNSON, CAN I SEE YOU FOR A MINUTE SIR" SHIT...HAPPENED EVERY TIME I SAT DOWN....I USED TO LOVE THIS PART BECAUSE I ALWAYS READ MY REGULAR MAINTINENCE BOOK AND ALWAYS CALLED THEM ON IT WHEN THEY SAID THE MANUFACTURER RECOMMENDS THIS AND THAT AND ALL THIS SHIT! I ALWAYS SAID WITH A GRIN, WELL I GO BY THE MANUAL SON BUT THANKS FOR THE TIP....I START WORK THERE NEXT WEEK AND PROMISE EVERYONE THIS WILL NOT HAPPEN WITH ME THERE..AND IT ALWAYS HELPS TO KNOW YOUR SERVICE MANUAL...THANKS AND PLEASE WISH ME LUCK, I NEED IT...SIGNED,
HONEST HARD WORKING MAN

Posted by: rms on December 15, 2005 07:46 PM

We also had a bad expereince at Jiffy Lube. We needed a tune up to get back on the road on a road trip from Las Vegas to Colorado, we stopped at a the 130 S Stephani St Jiffy Lube location in Henderson. When we got back in the car, and our digital camera was missing. We filed a report with the police and about two hours later we found out that one of the employees had out-standing warrants for his arrest. Shan Larson, the regional manager said he would handle the situation. It was impossible to get a hold of him, he rarely picked up his line and not once did he return our phone call. The last time I spoke to him he practically accused me of lying about the fact that there ever was a camera. Jiffy Lube should conduct better background checks on their employees; it is there responsibility to the costumer to be sure that the people who are getting into our personal things are not THEIVES!!!

Posted by: Andrea Blanco on December 20, 2005 11:42 AM

Jiffy Lube for the most part hires immature minimum wage losers who drink a lot of sugar water and play with their mobile phones when not screwing up customers cars. Perhaps if the company paid better hourly wages and gave each candidate an intelligence test they would have a more competent workforce. The company pressures employees to sell high profit (and usually unnecessary) services such as oil flushes and most likely offers some sort of commission for doing so. There are most likely contests to see who can snag the most gullable consumers. Quickie lube chains get away with providing lousy service, because for the most part Americans rarely watch them like a hawk or check the work afterwards unless something goes wrong. You'd be much better off by finding an indapendent and locally-owned garage with ASE certified mechanics to do the oil changes. This may cost a bit more and you may have to make an appointment, but it should help you avoid the incompetence and poor service associated with quickie lube chains that are only interested in making a fast buck. They have to advertise constantly, because there are so many unsatisfied customers that word of mouth doesn't work for them.

Posted by: BBC on December 21, 2005 01:58 PM

screw all of you that say jiffy lube sucks!!!... i'm sick of getting blamed for customers not caring about they're cars..then when somrthing goes wrong its all of a sudden our fault because you don't wanna pay for it!

Posted by: Anton S. LaVey on December 29, 2005 01:54 PM

My girlfriend took her Jeep to Jiffy Lube as it was winter and did not want to change the oild outside when it was 20 degrees out. They told her it needed a new PCV valve. I had just replaced it a few weeks ago. They said it needed a coolant flush and that the coolants freezing point was only +20 degrees. I checked it at home with my own tester and it read -30. The last time I went to "Jiffy" lube, I had to wait a 1/2 hour before they even got started! Jiffy Lube has lost our bussiness.

Posted by: Dennis Mitchel on December 30, 2005 03:52 PM

JIFFY LUBE DID MY TRANNY FLUID AND FILTER AND PUT IN A QAURT OF SYNTHETIC CONDITIONER AND Z-MAX, THEY ALSO DID MY INTAKE VALVE CLEANUP SYSTEM AND AFTER I PUT QAURTS OF CLEANER IN OIL AND IDLED 10 MINUTES I HAD OIL CHANGED TO 0-W-20 ALL SYNTHETIC OIL AND THEY PUT IN 16 OUNCES OF TUFOIL IT HAS MOLY MICRO TEFLON MINERAL OIL SYNTHETIC BASE AND THEY PUT IN Z-MAX AND PROLONG METAL TREATMENT AT MY REQUEST THE 2000 ZX2 FORD ESCORT THAT IS LABELED AT 33 MPG ON OPEN ROAD AND GETS THAT IS NOW AT 36 MPG AND A 38 AND 39 MPG ON GAS JIFFY LUBE SAID ALL FOCUSES AND ESCORTS AND HONDA WILL SAVE GAS ON 0-W-20 AND BIG ENGINES WILL GAIN 2 MPG ON 0-W-20 OR 0-W-30 I ALSO CAN SAY INTAKE CLEANING MADE A HUGE DIFFERENCE AT 80000 MILES AS IT WAS NEVER DONE EVEN THOE I ALWAYS PUT A CONCENTRATED INJECTOR CLEANER IN GAS ON HALF A TANK OF GAS OR AT ALMOST BETWEEN HALF AND EMPTY TO GET MORE CLEANING POTENTIAL I ALWAYS WATCH THEM DO WORK AND I AM EXTREEMLY SATISFIED AT OAK LAWN IN CHICAGO AND AT OMAHA AND JACKSONVILLE IN FACT JACKSONVILLE PUT IN A QAURT OF A MOLY SYNTHETIC BASE TREATMENT THAT HAD A POLY THAT STAYS ON ENGINE PARTS TO REALLY PROTECT MOTOR AND IT WAS A HOUSTON OIL COMPANY MADE IT MY PICKUP AND GAS MILEAGE GOING TO SOUTH TEXAS WAS AT 40 MPG AND IT WAS A THICKER FORMULA LIKE TUFOIL JIFFY LUBE ALWAYS SHOWS ME OLD PART EVEN AS I AM NEXT TO OIL MAN DOING WORK AND TRANNY FILTER HAD A LOT METAL SHAVINGS IN IT AT 80000 MILES I WANT JIFFY LUBE TO HOT MOP ALL FLOORS MORE AND TO VACUUM CARS AS IF ITS CLEAN LIKE AT CHICAGO AUTO SHOW AND TO EMPTY OUT VACUUM AND CLEAN FILTER ON VACUUM SO IT SUCKS UP MORE POWERFUL AND YOU OIL MEN GET 8 HOURS SLEEP AND TAKE A GOOD MULTI VITAMIN ON MON WED FRI AND SAT AT HALF DOSE ON SAT AS TO BALANCE OUT YOUR BODY DURING WORK WEEK AND YOU FEEL SO MUCH ENERGY AT JOB I ONLY DRINK 2 DRINKS ON MON TUE WED FRI SAT SKIP THUR AND SUN BE FRIENDLIER AS I SEE IT BECAUSE I AM SO MOVED AT MY CAR CARE AT JIFFY LUBE AND TELL EVERY ONE IN CHICAGO AT DOMINICKS FINER FOODS 87 CICERO IN OAK LAWN AND ALL MY NOTES TO CONDUCTORS ON 10.20PM UNIVERCITY PARK TRAIN OUT OF DOWNTOWN CHICAGO AND CHANGING TRAINS AT 115 KENSINGTON TO FINISH RIDE HOME TO BLUE ISLAND EVERYONE IN DOMINICKS AND METRA ARE ASKING ABOUT MY GAS MILEAGE AND ALOT ABOUT 0-W-20 PENNZOIL PLTINUM OIL AND ALOT OVER INTAKE VALVE CLEANING SERVICE IF JIFFY LUBE IMPROVES ON MY COMMENTS I WILL COME BACK MORE INSTEAD OF GOING TO PEP BOYS OR HAMMOND INDIANA AND JUST HAVING A PRIVATE SHOP PUT IN OIL AS ITS INCONVIENIENT TO BUY IT AT STORE THEN GO TO A SHOP I LIKE BECAUSE ITS SO NICE AND CLEAN LETS DO BETTER AT WORK AND STOP COMPLAINING I WILL STILL SHOP AT JIFFY LUBE AND TALK UP MY SO FAR GOOD EXPERIENCES AT JIFFY LUBE I AM 44 MALE AND I ALWAYS EXCEED AT MY JOB SO MUCH PEOPLE COME MORE TO SEE CLEANEST STORE IN TOWN AND DISTRICT KNOWS IT DAN MAN IN CHICAGO ON SOUTH SIDE AT 708/389/7902 THANKS AND HAVE A NICE DAY

Posted by: DAN CIANCI on January 8, 2006 08:09 PM

Over the years I have gone to Jiffy Lube and other places like it (Valvolene, Sooner Lube, etc.) several times. The reason I've gone to places like that is the same reason everybody else does, because it's convenient and quick.
In a way, I've been lucky. Nobody at any of those places has ever screwed up my car.
The reason I no longer go to Jiffy Lube is because I've just gotten tired of being hustled. You go in there expecting to pay $30 for an oil change and they try to get you to leave there spending at least three times that much. In the last few years, I have yet to be able to leave the place without being told I need a radiator flush or an engine flush. I have read my owner's manual and I have yet to see an engine flush recommended in it. Once I asked the tech to show me where there owner's manual said I needed the engine flush and he said he didn't have the owner's manual. I told him it was in the glove compartment. He said "Well, the dealer recommends it." As if dealers have separate maintainance requirements that are not in the owner's manual. First time I heard that one. The guy probably doesn't even know where I bought the car.
While I realize that it's easy to be penny wise and pound foolish with car maintainance, I have yet to have a service that I declined at a Jiffy Lube come back to haunt me.
I resent being hustled. I resent it when people try to take advantage of somebody's real or perceived ignorance.
The difference between what they do at Jiffy Lube and "Would you like fries with that?" is that nobody at McDonalds tries to tell you something bad can happen if you don't order fries.
By the way, why is it that Jiffy Lube pushes engine and radiator flushes so much? Are they especially profitable for them?
I finally wised up and went to an ASE certified mechanic and had him change my oil. It only cost me $20 and he didn't even ask about anything else. In fact, he said the car was in good shape.
I asked him about the radiator flush and he laughed. He said I wouldn't be needing one for a while. And this is two months after a Valvolene place told me I needed one.
In addition to finding a good, honest mechanic, it might also be a good idea to take an adult ed class in basic auto mechanics. Even if you don't do your own work, I imagine it would at least make you a more intelligent consumer and you'd be able to call bullsh*t on anyone who tries to hustle you.

Posted by: Steve on January 12, 2006 02:18 PM

alright, heres the deal, i work for a competitor of jiffy lube and ive been working there for 6 months or so, and to all you people who have nothing better to do but say how much you hate jiffy lube, and just so you know i am not defending jl, i just want you to know how it is. at my company we service anywhere from 30-80 cars a day. customers want to get in and out, which puts alot of pressure on us to get the cars in and out, which means ofcourse that sometimes misteaks happen, we are human you know, so occasionally a filter isnt tight enough, or a drain plug is left loose, or we have a deffective product, it happens, so to all you people who want to b*tch about these things dont understand what is going on in the shop. Have you ever changed your own oil?, have you ever gotten burned by a 300'+ manifold, or a 180' radiatior hose? If your b*tching, probabaly not. All cars are different, they take different amounts of oil, different size filters, and the drain plugs and oil filters are in different places, so this doesnt make it any easier for us. It also doesnt help that you morons drive all over gods creation before getting your oil changed, causing us to get burned. most of our customers have no clue what we are doing, nor do they know anything about there cars, most people dont even know what kind of car they are driving, they just think you put gas in it, change the oil whenever you get a chance, and the car will run forever, bull sh*t. YOU NEED TO CHANGE YOUR OIL EVERY 3000 MILES, whether your running synthetic or conventional, it still needs to be changed every 3000 miles. I see people that go 5, 10, 15, 20, even 30 thousand miles inbetween oil changes, and the oil gets nasty, and cars run like sh*t, and it is amazing to me that these people dont blow their engines. Which brings me no my next point about oil system cleaners. They dont hurt your gaskets and the wont ruin the engine like everyone is saying and using an osc every once in a while is very helpful to your engine. They help drain all the oil, which means that more of your nasty *ss oil gets out of your overworked, under-appreciated engine, which means that it will run longer. Also, too all you people that b*tch that you blew your engine or whatever, and complain that the company wasnt licking your *ss fast enough, you need to understand that some people will get there oil changed, drive a block down the road, remove the drain plug, and then drive another mile down the road, blow the engine, and then blame it on us, cause we last touched their car, which ends up getting them a nice new engine in their pos car. Its people like that that make it harder for people like you, to get the matter taken care of. Im not saying that all lube centers are bad or good, but maybe you should do some research before you get your oil changed at jiffylube, or any other place.

Posted by: shawn on January 12, 2006 06:48 PM

by the way, im am that guy that comes out to let you know about all your fluids in your car, and just so you know, at my company, i dont make commision on what i sell, i cant speak for jl or any other place, but i will tell you that you are due for a service by milage, according to dealer recommendation, but i will tell you whether the fluid looks good or bad, and i will tell you that if it is dirty or rusty or whatever that you will want to take care of it, i wont tell you that your car is going to blow up, or any of that sh*t, i wouldnt recommend it to be serviced, unless i would do it to my own car. And to you people who say your being hustled, not all of us are trying to take you for your money, i just tell you what your car may or may not need, and when its do to be serviced, if you get it done, you get it done, if you dont, you dont. that just tells me that either your fluids look good, or you could give a rats *ss about your car, either way i dont care.

Posted by: shawn on January 12, 2006 06:57 PM

Shawn, how do you know what the dealer recommends? Do you call the dealer?
I don't believe the line that the dealer has separate recommendations than the manufacturer.
I may not know enough about cars to do this, but I'm calling bullsh*t.
As best I could tell the only real problem when I go there is that I leave with money in my pocket.

Posted by: Steve on January 13, 2006 11:32 AM

We have about 15 books, maybe more, and our computer is set up to help us give the correct intervals, according to the manufacturer, of when services need to be performed. These books list everything from fluid changes to exact type of fluid needed, and how to change the fluid, it also gives the correct amount of the fluid to add. I understand that sometimes books make mistakes, and sometimes we make mistakes, but 98% of the time, we do know what we are talking about. Take toyota for instance, the newer cars are required by the owners manual to have the transmission flushed at 60k, but if you go to the dealer, they say every 15k miles. So your best bet is to go by your owners manual, which is what we have in our books.

Posted by: shawn on January 14, 2006 02:28 PM

I was contemplating going to Jiffy Lube to get the cooling system flushed and filled in my stang... thank God for Google. I think I'll reconsider. I actually worked 6 1/2 years on the Air Forces largest cargo jet (C-5). *sigh* I think all of these kids should have to work C-5's before working on cars, that way when they forget to open up the transfer lines during a ground refuel operation and it costs hundreds of fuel shop man hours they can learn about consequences...like going to Leavenworth. I had a buddy that worked at pepboys and it's the same old song, except he was pretty damn qualified being that he was a crew-chief. If I ever go there I'll order mine 'biggie sized'. And the B.S. about customers coming in 2 minutes to closing... "friggin' grow up already"...you too good to work a couple of extra hours @ Jiffy Lube? While your buddy that graduated from High School already is packing up and going to Iraq pulling 36 hour shifts. You think you'll never have to work over-time? Here's the how the communication flow works. The customer talks to the manager- The manager asks/tells you to stay late- you then make a decision (Should I stay or should I go?). Nobody's gonna hold anybody's hand here. Well enough of my rambling already...I just thank God I've got an auto hobby shop to use at the base. Hmmm...I could probably open a chain of those so people could sign a waiver, work on their cars, and dispose of hazardous waste properly...yea *sigh*

Posted by: Cargo Mechanic on January 18, 2006 11:32 PM

I work for a Jiffy Lube here in texas. And I must say...they suck. My manager doesn't have the right fluids for vehicles, particularly gear oil. He wants me to put GL5 80-90 in all rear differentials. When I refuse (because they all don't take that crap), he wrote me up! I have seen them put 10-30 oil in a 2006 BMW that requires for its warranty a 5-30 synthetic. I've seen them put the wrong fuel filter on cars. They blindly trust the computer no matter what, even though it is often wrong. They don't care about our customers or their vehicles. I saw them just today let 2 vehicles leave after being a quart overfull "because the computer said it takes 5.5 quarts." Dumb asses. I came from a Jiffy Lube in Boise, Idaho where I was properly trained. That shop ran well. we all cared about our customers and made sure we had everything we were supposed to. And if we didn't have a part in stock, we gave the customer the option of waiting for us to go down the block to the parts store and get it or doing it themeselves whenever that had time. We did our job right, cleanly, efficiently, and with our customers in mind. The shop here in Houston falls FAR short of those service goals and standards that I was trained on. I've been here 3 weeks and have already made a few enemies because i do my job right. We are getting a new store manager tomorrow and i hope he is as customer-focused and shop-focused as i am. If not, I am going to get promoted to store manager very quickly in this region. And my shop won't suck. Until then, don't come to my Jiffy Lube on Hwy 6 south in houston, texas. and if you do, make sure murphy is working in the pit. I'm the only one there that will make sure it'd done right. thanks

Posted by: Tyler Murphy on January 27, 2006 05:27 PM

I visted Jiffy Lube on Saturday, January 28, 2006. After I exited my vehicle I told them NOT to roll down the windows. The manager turned to another employee and told him not to ROLL down the windows on my car. I walked to the back of my car w/the manager to give him my information, I turned around and guess what? My passenger window was down. There was a reason why I said do NOT roll down the windows, the fact is the passenger side window's motor went out and since it was in the up position, I wasn't concerned with having it fixed immediately. I had to have the window fixed to the tune of $180. Although they didn't mess up my engine or transmission (like some others) this lack of intelligence put my in a financial crunch. Therefore, Jiffy Lube has lost my business and the business of my friends and family.

Posted by: S R Keller on January 30, 2006 01:15 PM

LOL, you all are too funny!!! I go to Jiffy Lube, never had a bad experience yet - other than miserable techs who obviously hate their existance. I'm most surprised with all the posts from employees!! You're just proving yourself to be dirty, uneducated loosers. For those of us who have done something with our lives, educated ourselves and earned good jobs, we choose to go to Jiffy Lube. Stop being so miserable and maybe you'll keep your cruddy little job.

Posted by: kristen on January 30, 2006 03:46 PM

Well I for one am educated and after today I'm not giving my business to Jiffy Lube any more. I had my oil changed today (like I always do at the same JL every 3000 miles). It took a little longer than usual and I knew something was up. The guy explained to me that the old oil filter "came off just fine", but the threads on the sending unit were worn and he had to force the new one on. He went on to say that I'll have to replace the sending unit, other wise when the current filter gets pulled, there will be no way to put another one on. I said "well did you cross-thread the filter"? He said "no, sometimes the threaded part just gets worn out. If you multiply your 80,000 miles times how many times you have changed your oil you can see how this part could get worn out." I said, "gee that's funny, you told me the old filter came off just fine. And I also have two older cars that I've personally been changing the oil in and I've NEVER heard of the threads being worn out". They obviously denied doing it, but I intend to take it up the ladder because they are the only ones who have been changing the oil. No one else. I'm sure one of these guys just cross-threaded the filter and now I'm supposed to pay for it. I don't think so...

Posted by: Matt on January 31, 2006 08:19 PM

I can't believe the foul mouths on some of the "kids" posts here who say they work for Jiffy Lube. If these are the kinds of people Jiffy Lube's hires then forget Jiffy Lube to start with. "F this and that"...real cute..a bunch of punks who got passed through high school and never learned a "$%#$@ thing" right? and unfortunately thier Momma's never washed their mouths out with soap....yeah a MOUTH flush!

I change my own oil anyway but I can't believe they put 5 quarts in someone's oil without draining the old oil first. Kind of sickly funny?

Engine FLUSH? I have never heard of this being necessary...EVER! Just make sure the car engine has been running for about 15 or 20 minutes at least before you change it....additives like Slick 50 are a waste....sometimes a fuel injector cleaner is good like TECHRON or BK-44 (Goes into the GAS tank not oil crankcase) but basic oil changes...not FLUSHES is all you need!

Again, there are posts above written by some foul mouthed punks who claim to work at Jiffy Lube....if they represent the type of uneducated people they hire then I say forget the place!

Posted by: JS on January 31, 2006 08:39 PM

I am a female that doesn't know a lot about cars so I tend to get tricked a lot. I was going to start going to Jiffy Lube to get my oil changed because of all the problems I had with TLE at Wal-Mart. All of these posts have me scared to go anywhere. As soon as it warms up I am going to get my daddy to show me how to change oil. Does anyone know of any honest places to get an affordable oil change?
Thanks everyone

Posted by: TS on February 6, 2006 07:19 AM

I'm dumber than a Jiffy Lube employee for taking my car to Jiffy Lube for a quick oil change after my brother-in-law (who is a mechanic) warned me to NEVER, NEVER go there. The teenager (sheesh!) who did my oil change stripped the drain plug while he was taking it out, then forced it back in by banging the crap out of it and the oil pan. The result of course was my car began leaking oil immediately, which THANK GOD I noticed before leaving the place. I had the manager look at the car and he told me what the kid did to my car, yet expected me to believe that the damage to the oil pan happened previously before bringing my car in to them for the change.

Uh... NO!

The manager agreed to fix the problem on the spot, but it turns out all he did (as I found out after having my brother-in-law look at it) was replace the busted drain plug with a rubber molly plug which is not meant for long term usage and would eventually pop out and cause me to lose all my oil!!!!

In the end, it cost me nearly $400 to have the damage fixed. I am still fighting with Jiffy Lube to pay for it, but they repeatedly ignore my calls both at the store and corporate levels.

One thing is for sure, JIFFY LUBE DOES SUCK. You are taking a serious risk going there to have your car worked on by individuals who are not mechanics and who frankly are more mentally occupied with who they are going to take to the prom, or where they are going to get their next drug fix from than doing their job properly.

DON'T EVER TAKE YOUR CAR TO JIFFY LUBE!!!!!!

Posted by: Cashman on February 8, 2006 10:22 AM

alright mr cashman, first of all i think that your brother is about as dumb as you are. You said that the "teenager" that drained your oil stripped your plug while he was removing it...hum... how may i ask in you and your brothers infinite wisdom, do you strip a drain plug when loosening it??? The only way is for the last person who changed your oil...probobaly your brother the god of car wisdom cross threaded the plug when he replaced it the last time, which ends up making the plug very hard to remove, which means that the pan has to be tapped out and have a temp plug installed until your brother replaces your oil pan. And im curious, if your brother is this master mechanic, why didnt he replace your oil pan? If he would have changed it, you would have only been out the cost of the oil pan/ pan gasket/ and a new drain plug...........so... whose at fault agian???

Posted by: shawn on February 8, 2006 06:09 PM

Shawn - to answer your question, the fault is Jiffy Lube's. Period. I never said my brother-in-law did any WORK on my car. He lives 3 hours away and has never once worked on my car. He was over the following week however and looked at it for me.

Besides, if the pan was damaged when I brought it in (which would have occurred at another Jiffy Lube anyway!), then they should've told me BEFORE doing any work on the car. By proceeding to bang the crap out of my oil pan regardless, it's their fault.

You sound like a Jiffy Lube employee. Your response is typical and representative of what Jiffy Lube is all about:

"We will damage your car. We won't own up to it. And we will tell you it's your fault that your car is damaged."

The only thing that's my fault, is the fact that I ever went to Jiffy Screw in the first place. NEVER AGAIN.

Another thing people should be aware of is that Jiffy Lube's corporate headquarters does not offer any kind of customer support whatsoever. They do have an (800) # on their website for customer service, but all it is, is a messenger service. You can call them with a complaint and they will happily e-mail your complaint to the store owner - which accomplishes nothing. THEY REFUSE TO TAKE ANY FURTHER INVOLVEMENT. They make it as difficult for YOU - the VICTIM to get in contact with the store owner or district / regional manager. You have to do the detective work yourself to find out who these people are. And when you contact them, they will ignore you.

Be aware of this before you take your car to one of these places. Thank god the price I had to pay was small in comparison to all of the individuals that have had their engine's COMPLETELY DESTROYED by the incompetents at Jiffy Lube.

DON'T EVER TAKE YOUR CAR TO JIFFY LUBE!!!!!

Posted by: cashman on February 9, 2006 08:40 AM

mr cashman, i dont work at jiffy lube, i do work at one of thier competitors stores, so i know what im talking about. Im not saying that all quick lubes are honest and do good work, cause they dont, but some do... whenever we have a drain plug that is tough to get out, we tell the customer immediately and have them return to where they had the vehicle serviced last. Alot of these people are correct, but you have to understand that the reason why places like jiffy lube dont have a customer service center is becouse there are alot of customers who already had problems with there vehicle and then they blame it on us so they dont have to pay to get it fixed, so we have to sort out the compaints to determine weather or not we are responsible. My store has cameras at every angle to protect the customers and us, so if there is a complaint we know if it was our fault or not... im sorry that you feel that you were tricked by jiffy lube, and it might very well be somewhat there fault, but thats not always true.

Posted by: shawn on February 9, 2006 09:34 AM

I agree that for every bad mechanic there are probably at least 5 or more dishonest customers out there that would try to get a place like JL to pay for damage that they knowingly either did themselves or had happen elsewhere. But that's exactly the reason that a large chain like Jiffy Lube SHOULD have a customer service team to work with customers and perform at least some minimal investigation to the complaint - even if all it is, is having a 3-way conference call with the customer and the store owner or manager that was on duty to get to the bottom of the problem.

I tried to reason with JL at the store, district, and corporate levels and was COMPLETELY IGNORED on each level. I never yelled, threatened to sue or used fowl language. All I ever got was "someone will get back to you" or "that store is privately owned so it's not our problem". That's what pisses me off the most, and that's why neither I nor my wife will EVER go back. I understand mistakes happen and I don't think JL damaged my car on purpose. But they should at least have returned my calls and offered to look at the vehicle. That's just plain disgraceful. And by the way, I'm not finished with them. Now, I do plan on taking the matter to small claims court. I'm sure the store owner will ignore that too, and I will win the case by default.

I remember a sign in the waiting area of the JL that screwed me that said something to the effect of customer satisfaction being most important to them (yada, yada...). The image of that sign in my mind angers me as I view it as some sort of joke on the way JL views its customers.

CONSUMER BEWARE: JIFFY LUBE IGNORES ALL CUSTOMER COMPLAINTS.

Posted by: cashman on February 9, 2006 11:26 AM

your right, they should have a customer service center, but as you said, and from what ive heard all jiffy lubes are now independently owned, which makes it harder for you to get this straitend out. But what are you going to take them to court for? Becouse they didnt tell you that the plug was coming out tight? or becouse the didnt tell you they were putting a temp plug in, cause they probally didnt strip the plug, who ever changed your oil before that cross threaded it, or they over tighned it causing it to strip the pan. I dont they that they will be liable for that. And heres another thing, at my company customers complaints fall on the district manager, which is dumb, becouse he is never at the corperate office. He has to manage the stores, which leaves him little to no time to deal with issues with customers. And that makes me think about a big difference between my company and jl, my company relies on repeat buisness, so the customer has to be happy, or we will go under, so somehow i guess jiffy lube doesnt worry about that.

Posted by: shawn on February 9, 2006 12:01 PM

I got an oil change from jiffy lube in tampa florida right before a trip to see my family in New york. The next day a couple hours into my journey I went to use the washer fluid and it left streaks that were so bad I had to pull off the road and clean my windows. I didn't use them again the whole trip and when I got back I went to jiffy to show them. The fluid wouldn't even come out then. That's when their guy said that I should have told them I was going to a cold place and they would've put windshield washer fluid in it. He then told me they use water with the stuff that makes your toilet bowl blue. I SWEAR TO GOD THAT'S WHAT HE SAID!!! I then took it to another mechanic who told me the water had frozen and my pump and fluid tank would need to be repaced. 480$ If any one in florida has had similar instances please get in touch.

Posted by: justine allen on February 11, 2006 01:45 PM

***This is a long post****

I am not an associate of Jiffy Lube, nor condone the mistakes, if any they are making.

Most people will not say something about a company until something bad happens. I'm sure 99% of the people who go to Jiffy Lube, Valvoline, Wal-Mart and other instant oil change outlets are satisfied just like any other place.

What really magnifies people's hatred of Jiffy Lube for those who hate them in my opinion is the cost factor in a mistake. Jiffy Lube makes a mistake on your $20+k car, that's hundreds if not thousands of dollars of repairs.

Contrast that with McDonalds, another player in a commoditized fast service industry. McDonalds screws up on a hamburger, you are out $2 and life returns to normal and it's easy to replace.

Also, you have to look at the whole nature of a fast oil change. I was talking to a new JL's manager today about initial business, he stated that their target oil change time is 8 minutes. If you combine young, new people, a line and time constraints then that leaves opportunities open for mistakes.

The advice I can offer to everyone is just ask questions. Find out how long the staff have been working there. If it sounds like they are trying to sell you something out of line like those places from my experience like to do, just say no and say you will have a mechanic look at it.

If it doesn't feel right going there, don't go. There are plenty of small shops who will get you in and out about as fast and you may/may not feel better than what you would get with an 8 minute oil change at Jiffy Lube.


Posted by: Jesse on February 12, 2006 03:54 PM

I think that for every one negative post there are probably 10,000 trouble free oil changes, or other services provided at Jiffy Lube. I've been going to my Jiffy Lube in Los Alamitos, CA for the past 9 years or so and I've had nothing but great experiences. I've even tested the manager a couple of times in opening the door to him recommending things I didn't need, and him saying "no" I didn't need them.

So all I can say is that if you have a bad experience with one location it is more accurate to say: "The JL at such and such location sucks." If I was to make a broad statement it would be that Jiffy Lube is awsome, but I can only attest to the services provided to me at the one location. It'd be like saying all McDonal's suck because you had one bad Quarter Pounder once in Fargo.

Posted by: Don on February 13, 2006 01:37 PM

I have gone to (2) Jiffy Lubes in both Rehoboth, DE and Alexandria VA. I have a 1997 Cadillac Eldorado. I always stay with the car and review each of the steps either taken or recommended.
I know the GM recommendations for my car and understand the functions of all parts.
Recently the JL recommended a transmission fluid change. They were correct. I will have the work done by a certified mechanic. Only because this transmission requires no flush and has a hidden drain plug. Take time to understand your car. Look the information up on your computer and take an interest.These workers are not certified mechanics. Know their limitations. If you drive a 50,000 dollar machine understand it. Basicaly I have the oil changed and all levels checked and sometimes an air filter. I listen to JL recommendations and evauate them. I look at the air filter. Anyone can dirt from filth. Remember I am standing right with the car.
I look up GM requirements and make decisions not on the spot but after my evaluations.

Posted by: Marvin on February 20, 2006 12:51 PM

my husband is the assistant gm for jiffy jube in burlington, nj... and even though he likes some of the general workers there his idea is u r getting paid to work so be there when u r supposed too and work...now as an assistant manager he should have been reepin the benefits of the bonuses just like everyone else is but yet when it comes time for his bonus there is always another excuse as to y he didnt get it... this last one was better then the rest this time it was because he was supposed to of been put in as a manager in training whcih doesnt warrant a bonus. which is wrong, he is one guy who does the work for four guys... he is willing to get right into the grease with the rest and not just sit around like other employee's who got there bonus yet did nothing to earn it.....jiffy lube might be great in the idea of oil changes and what not but htey need to get on the ball with some serious employee appreciation cause they r about to loose another good man because of the mess up between the office he works at and the home office..he gets along great with everyone there but now his attitude and knickname is bonusless,,,y should i bust my keaster for everyone else to get the reward, so let them bust theirs......

Posted by: tweety on February 21, 2006 06:46 AM

Jiffy lube employees.
remember these words of wisdom.
lefty loosey,righty tighty.

Posted by: charles on February 21, 2006 04:32 PM

Hello. My name is Kyle Ciolli and I have been a Jiffy Lube employee since January of 2002 in the Seattle market. My father is the district manager with 15 stores for as long as I can remember. I am not here to praise or bash Jiffy Lube or any other preventative maintenance establishment. I am simply here to give you a little insight as to how I perform my job. I believe that honesty and credibilty are worth far more than being a good salesman and obviously better than a crook. As a customer service advisor (the one who informs you of your recommended vehicle maintenance) I have been in the top 5% in the region in sales. However, contrary to the majority of the people expressing their anguish on this blog, I do not impose upon customers or try to take advantage of them. In fact, I developed a training manual, a Advisor Guide if you will, on how to be highly productive and maintain honesty and credibility at the same time. It is possible I can assure you. I have trained dozens of people at dozens of locations in what I believe is the "right" way to go about what we do. There are people, at Jiffy Lube, Lube and Tune, and even the dealerships who look at customers as potential dollars which is unfortunate at in the long run their profitablity will most definately cease. No employee in any Jiffy Lube organization that I have ever met (probably 1000+) has ever been payed on commission. In my 4 years at Jiffy Lube I have been driven not by my measily minimum wage paycheck, but seeing thousands upon thousands of happy customers leave our stores. Now, like I said previously, I am not justifying the actions of the locations I have never been affiliated with, and there probably are some crooks out there. But I can tell you that the percentage of warranties or complaints in my dads district is less that one half of one percentage of vehicles serviced. Shoot, thats pretty good. I get my order messed up HALF the time at Jack'n'the box! Now regarding the price of our services. I would never spend 30 to have somebody change my oil, but I am a very experienced technician with a shop at my disposal and every tool imaginable. But to Joe Schmoe who pushes a pencil all day, 30 dollars is a steal! He doesn't have to roll around in the driveway, or take it to the stealership. (and if you think a ASE certified mechanic at the dealer is going to change your oil, you're nuts. they hire high school kids too you know) Our services meet or exceed manufacture standards all accross the board. Our transmission service is cheaper, faster, and we flush more fluid than any dealer in the area. To me, thats a no brainer. Unfortunately, because of boards like this people are frightened out of a better deal and waste their money at a dealership. A local Toyota dealership charges 125 dollars for a 10 quart transmission flush. (there is no trans filter on the new model trucks, hence no pan drop) We charge 100 dollars for a 16 quart flush and can have it done in 30 minutes! On a side note, I agree, engine oil flushes are not recommended by your manufacturer.But neither are wiper blades or light bulbs. Does that mean they don't ever need to be replaced? It is simply a service that we offer to help clean out crankcases that have experieced abnormal drain intervals on oil. And the DO work, contrary to the belief of many uneducated and ignorant nay-sayers I have painfully read on this blog. I guess what I am trying to say is that if you don't trust Jiffy Lube, don't go. But for all of you who are trying to base your decision to use Jiffy Lube on the stories of the minute few who have had a bad experience, please take it with a grain of salt. ANY business, I don't care what industry, will make mistakes. It's just a fact of life. There are thousands and thousands of happy and repeat customers of Jiffy Lube. Too bad they don't have a blog. This blog would simply pale in comparison.

Posted by: Kyle Ciolli on February 21, 2006 08:11 PM

Wow reading all these stupid comments from the JL empolyee's Makes me sick , alright first of all you say you go thru all these tests , Alright great , Why cant you do things right then ? Ohh well you might not have a oil filter in stock wow , thats Bs if i worked at JL witch never will happen , I would get in my car and go pick up some filters from some place just so i dont have to lie and say i changed your oil filter , Witch Most of the time JL does not even do that , And also They tell you all these things you need , You dont need half of the things they tell you , They are just trying to make more money for there paycheck for the end of the week.If your not going to be faithfull , And do what the Jiffy lubes motto says , Then why the hell are you working there? I just got my oil changed and filter changed just to see if they really do it , Nope they dont they just drained my oil and wiped the old filter off and put it back on , How do i know because i numbered the filter before i put it on my car , And damn did they screw up this time , They put oil in my transmission Resivor , Now im going to have to sue for a 1 k transmission Rebuild , and what Does this give you ? Alot smaller paycheck because now People are going to start suing , And complaining and your going to get fired , Pay checks lessend , And maybe hopfully JL will go bankruppt.

have a nice day .

Posted by: Anthony on March 5, 2006 11:52 AM

Took car to Jiffy Lube 02/25/06, for oil change. Technician took out plug to transmission instead, then rammed it in, stripped plug, cracked transmission case. They put on JB Weld, and told me I had a transmission leak. They continued to try to sell me overpriced additives & so forth. Then, they drive my car out of the garage, tell me "see your transmission is leaking" (not just dripping, but dribbling) transmission fluid (new pink fluid) so I *immediately* drove to my mechanic, he put it on the lift, he showed me the crack, the new JB Weld. By the next day there's this huge puddle of transmission fluid in their parking lot. I can't drive my car at all now. The Jiffy Lube franchise owner is flat out refusing to take care of it. I filed 4 consumer claims so far, State Attorney General of both Texas and Oklahoma, and Better Business Bureau of Houston and also Central Oklahoma. Jiffy Lube does a lot of damage! And they won't own up to their mistakes. My mechanic said Jiffy Lube usually takes care of the damage they cause, but they are refusing to be moral this time. I suppose this Jiffy Lube is such a horrible place to work the employees are afraid to be honest about their mistakes. This isn't just a bad experience, I can't even drive my car now, at all. Jiffy Lube is responsible for fixing the damage they caused.

Posted by: Pam on March 6, 2006 09:52 AM

I've been messing with cars since I'm 16. From 66 dodges to 2005 mustangs, I've seen alot. These jiffy lube guys deserve a break, I'm pretty damn sure 99% of them do a great job. People go in there with their new beatle or passat...the damn cover has about 12 bolts rusted in the chasis, expects it to be done in 10 minutes...the yellow friggin plastic dipstick breaks in the tube (german enginering) from never being taken out in 60 000 miles, the list goes on and on. Fact is you fucking pansies with your 50 000$ dollar cars packed with useless crap and options are whats killing the industry. They now build the cars around the fucking extras they can sell you, with no regard to whoever's brave enough to fix em. Diagnostics are easier then they ever where, but all the crap that needs to be moved just to reach the problem is unreal. Then folks wonder why the bill's hefty, your car salesman screws you not the jiffy lube guy or the mechanic. Here in Canada (maybe it's the salt) the oilpan on a 2001 car is more likely to rust trough the the one on your grandpa's 83 olds...you figure it out.

BTW the best oil for older motors (with no catalyc converters) is 15-40w diesel oil. Its full of zinc anti-wear additif...it just pollutes more if your motor burns oil.

Posted by: Frank on March 7, 2006 08:22 PM

"Both of our cars were long overdue for oil changes"

says it all....I bet a shitloads of mechanics, technicians and jiffy lube guys around the globe are having fun reading this.

Posted by: frank on March 7, 2006 08:25 PM

I usually trust Jiffy Lube with my oil change when I don't have the right tools with me or a my trusted mechanic. One day, I went to get my oil changed and transmission flush. At that same time, a guy came in and started yelling at the employees complaining what they did and did not do. Especially when they charged for something that was never done at all on his vehicle. Anywayz, during my transmission flush, the mechanic was having a hard time getting to the transmission lines because the air filter was in the way. But he was having a hard time getting the K&N filter off the intake pipe. The intake pipe has a bracket thats screwed to the valve cover. After the maintenance was all finished the bracket was bent which made the whole intake system sit out of place. A week later, I checked my transmission fluid and noticed that it was still dirty.
After that incident, I tried another Jiffy Lube. The first maintenance was fine. The second time, I went they noticed that my right brake lights was not working. So they changed and charged me for it. A couple days later my friend was driving behind me and noticed that my right brake light was out. I went back to Jiffy Lube and told them about my situation. They switched the bulb again but it was still the same result and said it's an electrical problem. Now usually when u change something like a bulb, are u not suppose to check to see if it works before charging the customer? They did not even bother giving me a refund.
Well it gets worse. Today, I went in again for an oil change plus battery terminal cleaning. After cleaning the battery terminals, the guy had problems starting the car. His coworker noticed smoke coming from the battery. They checked the battery and determined it was bad. So I had them put in a new battery. Since I had already paid, they refunded my payment and charged me the actual amount. Now one thing about the old battery that I noticed was that the terminals were still wet from what they sprayed on it to get off the corrosion. Doesn't that cause a problem when trying to start the vehicle? I should have picked up on that before and now I ended up paying for a new battery for probably no reason. Jiffy Lube does suck and I will never go back. I no doubt that there are Jiffy Lube mechanics that are honest and care about their customers, I just don't have the time and energy to look for them.

Posted by: Brian on March 12, 2006 02:42 PM

Hey it's me again with the same battery issue. Well a few hours after getting my battery changed. I went to start up my car again. Would not start at all. I popped the hood open and guess what I found. The same substance that they used to clean my old battery was left on my connectors which got all over battery terminals. So that answers my question from before. Now this makes me wonder if my battery was bad to begin with? Do these guys even know what they are doing or were they trying to trick me into buying their battery. I think that if you don't have much knowledge about automobiles, they'll know and try to take advantage of that.
I have heard so many complaints such as, oil being poured into the transmission fluid, oil filters not being changed during oil changes, or engines dying out after 5 miles. I always like to watch what they are doing to make sure everything is done properly. Jiffy Lube has lost my trust forever. I will never go back there again, except when I go back there to b*tch at them about todays maintenance service on my car.

Posted by: Brian on March 13, 2006 12:48 AM

Tyler Murphy, I know how you feel, and used to feel your pain. I was an AGM in the SE Houston area region for 2 years. I should have probably gone after a better job, considering I am 4-yr college educated, but the war in Iraq started, the job market was piss poor in my field (and in general), I already had retail supervisory experience, and I had worked on cars for a long time, so I figured WTF? Money was money and I wouldve done something shitty to be my own man. I wasnt the only educated person hired on either. I got 2 raises and as an AGM made more than a lot of GMs except for my last 12 months when overtime disappeared because of poor numbers, and bonuses were re-structured and CRAPPY. Ill tell you the story from the store management side of things.

I got hired in 2003. We ran things right and made some decent money in the process! My GM and I were cleaning up in bonuses! It was a fun job and we were pumped and motivated! Then Pennzoil was bought by Shell, and so were the Houston area stores. RMs got fired -- one for DWI on the job, one because he turned the other cheek when he witnessed illegal inspection shit that got several people fired & arrested. The training program was reduced the in-store RT with a good mechanics technical knowledge was reassigned to GM, his boss was placed somewhere in Shell, and an HR person did classroom training and didnt seem to know shit else. Shell ran those stores into the ground (c/o our D.O. who was also fired after everything was fucked over), and blamed all the problems on the GMs and AGMs. You can imagine what this did for morale GMs hated their jobs and dropped the shit down the food chain. Sitting in on GM meetings were painful! Our RM had almost nothing but negative shit to say, and the GMs always seemed to hang their heads down at the meetings. Great management through motivation! Another thing, during my time there no one got promoted any higher than AGM and even that didnt happen much. Females who knew nothing but got on their knees for management were the first to get promoted! Every time a GM quit, a new GM was hired from the outside. In our region one was from fast food, one was from a shoe store, and one was from a gas station. Needless to say, they no longer work there! As AGM I had to train the new GMs, only to have them turn around and badmouth me to our RM, which had me moved around 7 different times, and every time I moved Id look at the numbers from my old stores CRATER! Like a 5 year old the GMs did this to ensure they were #1 and you were #2. When #1 lives in a shit apartment or trailer it makes you wonder, though. (And a little search through appraisal district values show the RMs dont live in very impressive houses either!) Eventually the mgmt group was just a good ol po boy club who couldnt do anything but lick ass for praise. As you could also gather, slowly but surely, most of us mgrs who TRULY knew the game got fed up and left one by one.

I had a new job in line a month before the sale to Allied, stuck around for my $1,000 severance bonus and turned in my 2 weeks notice the next day! After 2 years of not being good enough to move up they actually begged me to stay for weekends. So lemme see here now, they wanted me to work 70-car Saturdays for the same $11/hr. Yeah right! Im glad to say Ive been in a professional job for some time now making 2.5 times more per hour than I was, with overtime, bonuses and every other Friday off when Im not on OT. In words they understand I tell a bitch lyke dis Checkmate mafucka!

As for fluids, we never had the right ones in the store. No point as an AGM to tell your GM about it because they wont listen, nor the RM about it because itll get back to the GM as shit-talk and your hours will mysteriously disappear the next week. Gearbox needs GL-4, Syncromesh, or that special pink Honda fluid? Tough shit its Too expensive! Most all cars are overfilled by to 1 qt. or youre written up. This is how they make money! Though youd be surprised how many overspent owners of expensive Euro cars really want 10w30 and blame us for it breaking.

I cant speak for whats happening now although from what Ive heard its no better. Allied has put some Houston stores back on the market for sale, although I heard they deny it to their employees, it was all over the internet real estate listings last month! They must think you guys are fucking assholes! I still talk to a couple GMs who are still there and it sounds like quite a few were either moved around or fired, but the same RMs are there in different regions. I also talk to other GMs who moved on and they are glad they did!

I see from your myspace page you are a college student my suggestion to you is to finish school and do something meaningful with yourself! The Houston region has been fucked up for a LONG time and it will take many years and an entirely new management staff PROMOTED FROM WITHIN for it to get better. If the job market for you is good enough to find a job that pays better than $35,000 a year, there is no reason to settle for this shit!

Posted by: an AGM once on March 13, 2006 10:05 AM

Brian, was this stuff on your battery slippery and yellow or red? If so it's an anti-corrosion compound. Wet terminals shouldn't normally affect starting the battery. If your cable or cable-end terminal was corroded then that would definitely cause problems. If they tested the battery by clamping the tester to the damaged terminals then of course it will test bad!! They are supposed to cut off the cable-ends and splice on new ones if the old ones don't work properly w/ a battery change. Battery cleanings would more often than not open up a can of worms because the corrosion can get so bad it gets to the cable, and when they go to scrub it off with that wire brush they'll break it.

And all those complaints you've heard, I've heard of as well.

But some Japanese manual trans do need 10w30 motor oil.

Posted by: an AGM once on March 15, 2006 08:48 AM

Well the new battery is working fine so far. But a few days ago I found one of the mechanic's little wrench. Thank god it wasn't left on top or near the battery. Oh well new tool for me.
"an AGM once", to answer ur question, the stuff that was sprayed on the terminals was purple colored. I know it's an anti-corrosion spray but I don't think u need to spray so much of it like they did. The battery tray had a puddle of that stuff on it. My old battery may of been bad, but remember I also had a problem starting up my car a few hours after it was changed because I found a lot of that purple stuff again, not to mention the positive connector was not tightened up. Cleaned off the terminals and connectors and it started up fine. No problems since then.

Posted by: Brian on March 20, 2006 10:35 AM

Have you had your tires rotated at a quick lube center.
I have they used a Herkules Pit Boss lifting system.
It was so quick and inexpensive it was great it was a one stop shop get oil change and while that is takeing place I can it my tires rotated

Posted by: Todd on March 23, 2006 12:09 PM

If it was Herkules it probably wasn't a JL. Not down here anyway. Oil change + tire rot. was $53 w/o a coupon down here. If you are a discount tire customer the rotations are free. Just takes time. That's what days off are for.

Those mechanics wrenches we had for batteries were 8mm box wrenches with an automatic torque limiter on it. We'd coat the posts pretty good with that spray but wipe off the battery after we were done. Although tightening the terminal does help!

Posted by: an AGM once on March 23, 2006 01:15 PM

Fact: An average employee at Jiffy Lube in one month changes oil on more cars and more types of cars than a dealer will change in 6 months. Who has more experience?

Posted by: J.H. on March 23, 2006 09:49 PM

Hi I live in raleigh and i was screwed by Jiffy Lube. I was also warned not to go to jiffy lube by someone who should know, why didn't i listen. My best friend is a manager at a local enterprise rent a car and had told me to stay away from jiffy lube, but of course i was in a hurry the other weekend and needed an oil change so i went to the jiffy lube up the street and got one. Well about a week later i am in my garage and i notice oil on the floor. Now, i drive a 2002 nissan pathfinder w/ 40,000 miles on it, that i bought brand new. I figure there is no way this thing is leaking oil, so i crawl under the car and look to see where it was coming from and i notice that my skid plate is missing some bolts and that the oil filter is leaking oil. So i imediatley drive up to the jiffy lube where i had the oil changed which is only about a 1/2 a mile to talk to the manager. When i get there, she came out and i explained what i had found and that i thought that it was unexceptible for them to leave parts off customers cars and in my opinion put the oil filter on either cock-eyed or not tight enough. She then explained that she just took over that store location and that everyone was fired and she has started with a new crew. Then she offered for them to look at it to see if they could fix the problem, i kindly said no thanks i will take it to my local dealer. So we go inside to fill out a quality control incident report, so that jiffy lube can pay for any repairs that are needed. After that i called my buddy at enterprise to get a car, and i told him what had happened and he said "Oh i know the lady a LUCCR, i deal with them all the time thats why i told you not to take your car to jiffy lube". So that is where i am at as of right now. I am changing my own oil for now on! Jiffy lube Sucks!

Posted by: DC on April 12, 2006 08:12 AM

Yeah, The jiffy lube in Raleigh got me too. I usually do my own work, but I was in a hurry to leave for vacation. I took my truck in for a transmission filter. The truck stayed in the bay for over two hours. The next time I changer the trans filter, It had a date stamp on it from the guy that had rebuilt my transmission years earlier. I guess they couldn't locate a filter, so they reinstalled my old one.

Posted by: John Wall on April 14, 2006 08:52 AM

Haha - skidplates. Every day I covered the lower bay one of those vehicles would roll in with bolts missing all over the place. In all honesty at least 60-70% are unaware their car/truck even has one. The guy with the Mercedes didn't know until it flew off on the freeway one day.

The trans filter -- try drain & fill. I'll bet they didn't even remove the pan.

Posted by: an AGM once on April 14, 2006 11:22 AM

some people have to learn the hard way.

a friend of mine was preparing for a long trip, something like 900 miles. He thought it would be great to get his vehicle serviced. so what does he do after all the warnings about jiffy lube? he take his vehicle to a jiffy lube.

150 miles into his trip he learned a lesson. never have jiffy lube service your vehicle. what had happened was he got talked into having the transmission serviced. when they pulled his vehicle into a repair shop the manual transmission had no oil in it. no signs of oil leaks. the tech must've drained the fluid and forgot to put fresh fluid back in.

i agree that some JLs may have good techs but these horror stories about jiffy lube just seem to be gaining in numbers.

Posted by: Jimbo Jones on April 14, 2006 04:05 PM

Hey its me again, I found out why my pathfinder was leaking oil at the oil filter. Jiffy Lube put the wrong oil filter on there. They had the right year but put a 2 wheeldrive model filter on rather than the 4 wheeldrive. I talked to the head office and they where very helpful and i also talked to the regional manager and he was also very helpful, and the problem is now taken care of. I'm stilling changing my own oil for now on.

Posted by: dc on April 17, 2006 08:01 AM

hey all, i just want to say that i work at jiffy lube #3032 in geneseo ny. these stories are probably all true.. i've heard many many horror stories from other stores screwing up and such, and i know the high administration is finally cracking down hard on the people who screw people. our western new york area stores have a thourough hands on training program, and after every car we go though a quality inspection to verify that our technicians did their jobs. if you want good service, come to a western new york jiffy lube and you'll be treated right. if you're not, i urge you to call a jiffy lube "head honcho" to get this person fired. i believe that a few bad eggs shouldnt ruin a whole company.

Posted by: rob on April 17, 2006 04:17 PM

To all the people that were recently taken for granted by Jiffy Lube.

I hope that you don't think that ALL Jiffy Lubes are operated in the same manner as the ones that took you for a ride. Some managers, as well as lube techs just have no integrity when it comes to "do whats right, when it counts."

People like that give honest, hard working people bad names within the company they try so diligintley to help keep running smoothly.

My advice, instead of holding your bad experience against Jiffy Lube in general........how about giving Jiffy Lube a second or even third chance without bias. At least give the company a chance to redeem their so called bad name.

If nothing else, please call the customer support hotline or drop the home office an email explaining your situation so they can maybe try to rectify the situation.

Its a well known fact that some people are just not honest and will try to swindle people every chance they get. And thats NOT what Jiffy Lube is all about. Jiffy Lube os about executing EXCELLENCE within the realm of customer service as well as vehicle preventative maintanence without integrity issues.

I have never had an issue with Jiffy Lube and would stand by their integrity as a company as well as their people. I will continue to use Jiffy Lube for all my vehicles preventative maintanence needs as long as they will have me as a customer.

Thank you,


Frank Mack

Posted by: Frank Mack GSO #2723 on April 18, 2006 05:31 PM

My wife took our 1998 Lincoln to EZ Lube with the engine running badly and the Service Engine Light on. The EZ Lube employee told my wife it needed $521.30 in repairs. My wife immediately called me and I spoke with the an employee. He told me this would fix the car. My wife authorized the work. They gave her the keys and sent her back on the highway with the car running badly and the engine service light on. She immediately turned around and took it back. I then spoke again with an employee and told him to take out all the oil and other fluids and restore the car to the pre condition. I asked him to credit my American Express Acoount and reverse the charges. He then told my wife they needed to put it on an engine analyzer to determine the cause of the engine service light and the misfiring of the engine. She did not authorize the work but noticed the car had been moved to an ajacent auto shop while she was in talking to the manager. She demanded the car and was told it now needed a tune up!
I think what is criminal about EZ Lube's conduct is that they tricked my wife into work that was not needed and then sent her back onto the freeway in a car that was a dangerious as when she drove it it.
EZ Lube failed to reverse the charges after I offered them an opportunity to do so. I'm suing EZ Lube and everyone associated with fraud.
I'll keep this site advised of the progress of the lawsuit for punitive damages.
If any of you have any information about the fraudulent conduct or know of similiar conduct by EZ Lube please contact me at Frazierlaw@aol.com or at the law offices of Frazier Law Firm, 1205 Prospect Street, Suite 400A, La Jolla, California 92065
Thanks
Kindest Regards
Sam Frazier

Posted by: Sam Frazier on April 21, 2006 02:18 PM

Take 30 minutes and check out your cars specs for oil and then go to Advanced Auto and look up the proper filter in a book and purchase your oil and then just change it yourself that is my recomendation for those willing to stop punishing themselves with jiffy lubes poor service>>>>> >>>>

Posted by: Changes His own oil on April 22, 2006 07:12 AM

HI all the Bad talk about jiffy lube is sad do you people have nothing better too do I run a jiffy lube we take about 126,000 of you fat fucks money a month so you can stick this in your fucking ass!!!!!!!!!!!!!!!!!!!!!!!!!!!

PS. I DO GIVE FUCK AND YES I LOVE SELLING YOU THINGS YOU DO NOT NEED CRY FUCK YOU

Posted by: MR. MONEY on May 6, 2006 03:01 PM

there are corporate jiffy lube and franchises. franchise jiffy lubes are crap. i do work at a jiffy lube, and we service 60 cars a day. we're open 7 days a week. that is over 1500 cars a month. usually there is a one fuck up every 6 months. so that is basically a 1 in 10,000 chance your car will be fucked up. if someone fucks up a car they are fired. corporate jiffy lubes do not pay commision, so most greeters don't give a shit whether they sell or not. my store isn't perfect, and i've seen some of the stupid people working at jiffy lube, but they're usually gone within a couple months. but i can say this for myself, i'm 19 i do care about customer's cars, but most of the guys there don't. as far as oil filters, sometimes we do run out of oil filters, and we run down to an auto parts store, but a lot of oil filters are designed to be usable twice. my two cents.

Posted by: asdfsadfasdf on May 9, 2006 10:42 PM

Fuck the J-Lube!

Posted by: Rich on May 12, 2006 04:38 PM

It's all over the place in Southern California.. Check the following links:
http://www.nbc4.tv/video/9152183/detail.html

http://www.nbc4.tv/news/3737863/detail.html

Posted by: mrbeto on May 17, 2006 11:40 AM

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Posted by: Joe Martini on May 18, 2006 05:27 PM

http://snipurl.com/qnju

http://snipurl.com/qnjv

Posted by: Joe Martini on May 18, 2006 05:28 PM

i was employed by jiffy lube from 4-05 to 5 06 as a district manager.iworked for team lucor,which is a franchisee of jiffy lube.i have never worked for a company that puts as much pressure on their employees as they do .i have also never worked with a company that has as many dumbasses in the upper management as they do.the v p has the personality of a piece of dog shit laying in the yard.my regional manager was a woman that was about as dumb as you can get.she offered no support what so ever to any of her support people.because i would not try to make my managers sell services not needed they wanted to demote me to a service manager.that was about a 55%pay cut.so i did what most anyother person would do ,i told them to stick it up their ass and left.they lied about everything from begining till the end.i have ben in the automotive business for about 30 years and have forgotten more than those dumb asses will ever know.i would not let my dog work for this sorry piece of trash company.i advise any and all people,do not let them touch your cars.some of lower bay techs didnt even know where the drain plug was.i am in the process of taking legal actions against them.

Posted by: tim on May 26, 2006 01:48 PM

I am a female "AGM" at Jiffy Lube. I have been an employee since I was 18 , i am now 28. I obviously love working on cars and take pride in knowing alot about most of the vehicles that roll through my shop. I had been offered the Manager position for many years and finally accepted last Febuary to manage my home store I was originally hired at in 1996. It is one of the oldest Jiffy Lubes and I knew many of the customers. I had a few good months, meeting car counts, ticket average, labor, and net sales. I had trained an awesome CSA and he was quickly swept from me to go work at a higher volume shop. I was then stuck with one of the most crooked AGM I have ever met. I couldn't believe the stuff he would pull behind my back when I wasn't there. Not being able to prove it I was stuck with him. When I was finally able to fire his ass, he made a few phone calls to HR and was re-hired the same day. Now I had a crooked AGM with resentment. My customer survey scores dropped, my crew's moral dropped because of the lies and ripping off of customers. I continuedly asked for a replacement and to have this guy transfered, but no action was taken. A manager is only as good as thier AGM's and thier crew and minw sucked. My crew was loyal , but the few that followed him were out to backstab me. Finally his fat ass pretended to slip and herniate his scrotum, I was surprised he had nuts, let alone a sack.lol And he was out of work for 2 weeks. Unfortunately he was my only sales person and ticket began to drop and my other CSA (that I held on to for too long because of the pressure to make quotas) was a complete flake. Awesome when he was there and not asleep. So I eventually got a visit from my DM and he informed me that I and the other female manager (the only 2 in the district, and managers of the oldest and slowest stores) were being demoted to AGM and 1 male manager (who is awesome and this was not his plan), was going to be managing both of our stores. So, now I get to do all the same manager work, but get paid hourly instead of salary, I have to work 10 hours of overtime just to get close to what I was making, and he is only at my store 2 days a week, and gets to take his chunk of bonus out first and dish us out the rest. And the worste thing is the stores are not doing any better with him than they were with us. I am the best manager when it comes to car knowledge, service knowledge, customer service, administrative work etc..I have the director of operations call me from across the nation to have me answer other managers questions, i have been my coorporates guineau pig for our new automatic ordering system for the past 8 months and I am always the first person all the other managers call when they need help. But, because "I" can't run a ticket I was demoted and insulted by a company I've been with for 10 years. I even worked through my whole pregnancy there, I left 10 days prior to having my daughter and was working the pit on my last day. I do not agree with al; of these employees cussing and degrading our customer's because we do make mistakes, it is how we fix them that will make the difference. Can you say safety checks, every car everytime. unfortunate things do happen , but if you are honest to the customer and let them know we care and will do everything possible to fix it, then they are more at ease, and if you say you are going to call them call them, keep your word. I will staright up tell my DM if we are at fault or not and I wont even allow any wiggling out of something that is our fault. Oh yeah ! and I will be manager again in 2 months when the recently purchased "express lube turned Jiffy lube" o[ens up, and the 1 manager at 2 stores gets to run that one. Seems to me they neede a place to put him till it opened and they wanted to save on labor.... well i just make sure i work 20 hours of overtime and make more now than when I was salary. 2 can play that game.. I do love cars, I do love customers and that is why i stay. My grandparents go to Jl and I make sure they are happy as well as the 100's of customers I know by name and vehicle.
Thank you for letting me vent,
The best damn manager there is.....

Posted by: lady lube on May 27, 2006 05:02 AM

you want a kid making $8.00 an hour working on your car? There is dishonesty everywhere and my son worked at jiffy lube and yes they do suck

Posted by: jdz on May 31, 2006 04:59 AM

you want a kid making $8.00 an hour working on your car? There is dishonesty everywhere and my son worked at jiffy lube and yes they do suck

Posted by: jdz on May 31, 2006 05:00 AM

Fucking DUMB ASS AMERICANS, youre bad ass enough to drive, learn a few things. If you cant change your own fucking oil in 15 mins, you shouldnt own a car.IM an American wah wah wah. GO FUCK YOURSELF

Posted by: gaz on June 5, 2006 04:24 AM

You all need to get a life rather than discussing car horror stories with people you don't even know on some random blog. Some of you typed a fucking novel. This is pathetic. WHO THE HELL CARES ABOUT YOUR OPINIONS. Like your telling any of these stories actually has authority under any circumstances. I guess it doesn't matter because people intelligent to know better stay away from these crap-your-life-away blog sites that our president finds necessary to commend for their socioeconomic purposes. I'm ashamed myself to even writing this post, but sometimes it's hard not to stop people from wasting their lives on an impersonal electronic endeavor such as this.

Posted by: Richard on June 6, 2006 10:28 PM

You all need to get a life rather than discussing car horror stories with people you don't even know on some random blog. Some of you typed a fucking novel. This is pathetic. WHO THE HELL CARES ABOUT YOUR OPINIONS. Like your telling any of these stories actually has authority under any circumstances. I guess it doesn't matter because people intelligent to know better stay away from these crap-your-life-away blog sites that our president finds necessary to commend for their socioeconomic purposes. I'm ashamed myself to even writing this post, but sometimes it's hard not to stop people from wasting their lives on an impersonal electronic endeavor such as this.

Posted by: Richard on June 6, 2006 10:30 PM

I brought my car to Jiffy Lube years ago, and long story short, they broke my oil pump and the engine ended up seizing up and dying. Thanks, Jiffy Lube!

Posted by: Sue on June 7, 2006 11:04 AM

LOOK! I AM CURRENTLY A JIFFY LUBE EMPLOYEE. IM SURE EVERYONE ON THIS WEBSITE HAS HAD TROUBLE SOMEWHERE DOWN THE LINE, BUT WILL YOU PLEASE SHUT THE HELL UP!! I MEAN SERIOUSLY! NOT EVERYONE AT JIFFY LUBE IS OUT TO GET YOU! SO WHAT IF IT TAKES A LITTLE LONGER TO GET TO AN OIL FILTER, OR WE ADDED A LITTLE TOO MUCH OIL. I UNDERSTAND THAT SOME THINGS ARE A LITTLE MORE SERIOUS THAN OTHERS, BUT GIVE ME A BREAK! ALL OF YOU NEED TO QUIT BITCHING ABOUT STUPID CRAP. OH YEAH AND HERES A LITTLE SOMETHING FOR ALL YOU CUSTOMERS THAT LIKE TO SHOW UP 3 MINUTES BEFORE WE CLOSE....GO HOME!! THAT IS REDICULOUS! NAAHHHH!! WE DONT STAY OPEN ALL FREKIN DAY LONG !!!! BY THE WAY....PLEASE FEEL FREE TO EMAIL ME.

Posted by: Matt Cruze on June 10, 2006 11:44 AM

Here's the token Jiffy mentality:

"OH YEAH AND HERES A LITTLE SOMETHING FOR ALL YOU CUSTOMERS THAT LIKE TO SHOW UP 3 MINUTES BEFORE WE CLOSE....GO HOME!! THAT IS REDICULOUS! NAAHHHH!! WE DONT STAY OPEN ALL FREKIN DAY LONG !!!!"

It could be summed up in one sentence:

"I'm not interested in making money"

When I was at JL, if your poor attitude slipped out you'd have been the first to hear the words "you can cut."

If I learned anything at Jiffy, it's that the word poor can describe so many different yet similar things.

Sort of like spelling ability.

Posted by: an AGM once on June 11, 2006 10:59 AM

Jiffy Lube is run by a bunch of Lying Liars.

I had always gotten the Deluxe service and usually had my car serviced every 30 days or so because I was doing some work out of town. Over a period of 2 to 3 years I took my car for service to 2 different locations.

They NEVER added fluid to my standard transmission which ran almost dry and to this day makes a wining noise. They said it must have drained out. Lying Liars. My mechanic said it couldn't have drained out that fast. (the same day) Obviously they never checked it or added fluid.

I'll never go back. Jiffy Lube SUCKS.

TO ALL THE JL MANAGERS OUT THERE - YOU OWE ME A TRANSMISSION! Show some integrity!

Posted by: Joe Roth on June 11, 2006 12:06 PM

yeah, Jiffy Lube owes me a new transmission, too. I brought my 2002 Honda Accord there at 60,000 miles for a transmission flush, as the manual suggests. About 1-2 weeks later, the D4 light started flashing, and the gears started slipping. I had to take it straight to a mechanic, who said Jiffy Lube had put the wrong fluid in. He replaced it with the right fluid, but he said that unfortunately, the damage was permanent, and eventually I would need a new transmission (about $4,000). He was right, the flush he did helped, but my transmission has still been getting worse after having bad fluid in it. Jiffy Lube, of course, denies any responsibility and says it must've been that way before, or it's coincidence, or it's the other mechanic's fault... how do you figure that? my car acted up AFTER seeing Jiffy Lube, BEFORE I saw the other guy... that's why I saw him!!! I'm seeking legal action right now to get them to pay for the damage, if anyone is interested in joining a class action lawsuit, please let me know! My e-mail is qtchic86@yahoo.com. Please address it JIFFY LUBE SUCKS so I know it's not junk e-mail. Thank you so much, I hope you all have a great day!!!

Posted by: Jackie on June 15, 2006 01:24 PM

I've had both good and bad experiences at Jiffy Lube. There are at least 20 in every big city, so, of course, there will be just as many positives as negatives. I went to one Jiffy Lube once when out of town and they sent me to a different one, saying they were closed 1/2 hour before the time posted on their doors. So I went to the next closest one and they couldn't be nicer and treated my car extremely well! I've never had anyone at Jiffy Lube try to force a service on my vehicle. They've brought me my air filter to inspect for myself. If you find a good Jiffy Lube, stick to it. If you find a bad one, find a different one. Their products aren't bad...its inept people that slip in under the radar as with any business. My only beef is the $19.99 oil change always ends up more, but I've come to expect that with any oil change place. Now, I haven't gone to Jiffy Lube for awhile because I got the best long term coupon ever from another oil change place, but when in a pinch, I'd definitely go back...to the one I know anyway...

Posted by: My Me on June 19, 2006 07:21 AM

After my divorce in 2000 I started taking my car to Jiffy Lube in Washington State, in the Seattle area. I took it in about twice a year. They never told me to have an engine flush. They in fact when I was getting ready to move to AZ, I asked about my air filter and if it would need changing, they said nope. It looked great! I am now living in AZ and I continue to use Jiffy Lube. Again, I go in about twice a year and not once have I been told to have an engine flush. In fact this last time I told them I was crunched for money, and they said just change the oil, everything else will hold until the next time you come in. The employees and management have always been professional and courteous to me. I've had three cars since 2000, and all of them have run great. I guess it's like others have said, the United States and Canada combined is HUGE and filled with Jiffy Lubes. You are bound to find some less than honest individuals trying to take advantage of people. But then again, you can also find honest people out there just trying to help others. In all walks of life this statement is true!

Posted by: Mary on June 21, 2006 07:20 PM

i would like to say my older sister is a Assistant Manager at jiffy lube and she's never fucked up anybodys car as you all are saying. Lets be real you might have had a problem with the jiffy lube you went to but not all Jiffy Lubes are like that . Just the one you went to because at my sisters store they do 60 cars or better a day and the customers love her so pick yourself up and dust yourself off and go to a real JIFFY LUBE

Posted by: renita on June 29, 2006 12:38 AM

"Lets be real"

OK.

Let's have an AGM's little sister come on an anonymous internet message board to defend her shady ass.

What's that you say? "Lets be real."

Ah, yes.

Posted by: anAGMonce on July 3, 2006 06:18 PM

This site sucks. If you all know more than Jiffy Lube employees than you would have done the job yourself.

Posted by: T-Mcgriddle on July 8, 2006 12:01 PM

alright, ive put in my 2 cents before, but i feel i need to at least say this, all you idiots that say jiffy lube fucked up your car and bla bla need to get a clue. Out of every body that bitched, only 10% jiffy lube probobaly made a misteak, the rest of you it was your own damn fault for neglect of your vehicle. If you feel so opposed to jl, why dont you get a haynes manual for your car and learn about it, then you can change your own shit, until then, your no better than the people working on your cars. The manual will tell you exactly how to do it, and on top of that you can get a set of ramps or a jack for your car, buy the oil and filter and still change your oil for less than 2 oil changes anywhere. Figure it out, its not hard, if you can learn to type on a computer in your small office cubical, you can change your own oil. So as for your complaints, walk your happy asses out in the street, find a quarter and dime lying on the sidewalk and call somebody who fucking cares

Posted by: shawn on July 8, 2006 02:41 PM

ok im a employee at jiffy lube in rosedale, md in baltimore and i have been a customer service advisor for over 3 years and i swear to god that i have never sold somebody something and we wasnt gonna do the service. like for instance if we out of stock on a air filter i would take it off the ticket or if we was out of stock on a fuel filter i would take it off the ticket.
and i would let the customer be aware and order it and call them when its in
and people think our wiper blades and our air filters are expensive well guest what we're not a parts store. we are a service station you are paying for the service


not every jiffy lube is out to blow your fucking engine so wont u clam the fuck down and get to a real jiffy lube like the one in rosedale

my name is chris i am the customer service advisor and i guarantee our services 110%

get to a real jiffy lube come to rosedale in maryland

and i know people like to take there cars to the dealer but i garantee that the dealer ship does the same dame services we do but they charge out the ass and sometimes they dont even do all the services they say they gonna do

jiffy lube international calls around all over the place and price service and so far jiffy lube has the most cheapest and convenient prices right now

im not trying to write no fucking novel but im just trying to say get the fuck up off this computer after u jus read my shit and brush your shoulders off and get to a real jiffy lube homie

Posted by: chris on July 14, 2006 07:13 PM

Some real interesting stuff on this site for sure! I've been running oil change centers for years not jiffy lube but pennzoil ones and some of the info people are spouting is nuts. It is the employees job to offer services that are recommended by the manufacturer if you don't want them done say no, you must also understand that when you get an oil change at a dealer most times it is a 18 year old kid changing your oil not a mechanic. On that note I changed more oil this month than most mechanics will in a life time.Being a mechanic does not mean anything when it comes to changing oil I can train anyone to change oil it is not hard, with proper systems in place you will never have a problem with loose plugs etc.NEVER it's called double checks for a reason.Also understand like anyone who has worked on vehicles know if you work on enough cars something will break eventually if it's the companys fault they should come good for it I do on the very rare occasion it has happend. Also whoever keeps saying oil is only ten cents a quart needs a straight jacket I buy over ten thousand liters a month and I now pay over two dollars a liter in canada for basic oil.Over six dollars a liter for synthetic that is the new nature of the business.The local GM dealer and chrysler dealer have screwed me before I know how these people must feel I just don't like the whole industry being painted with such a thick brush my stores have a %80 return rate my customer having been coming to me for over ten years I'm just sorry you guys haven't found somewhere good to service your vehicles.By the way if you want to whine about the price I am five dollars more than the dealers and we get the job done before you can talk to a service advisor. In Ontario Canada the price is now 38.95 for a basic oil change, go to the parts store buy 5l of oil and a filter it's $26 how much is your time worth? I hear what your saying I fix the local wal mart,s oil change screw ups all the time stripped oil pan threads etc it sucks, all I can say is find someone you trust, ask around and bring your vehicle there, at my stores we use lifts and I invite new customers to come right underneath and watch us work watch us grease every last fitting and double check all plugs. This industry is not near as bad as you are all saying despite the bad eggs out there most shops will give you great service and keep your vehicle running for a long time.

Posted by: Edward on July 26, 2006 10:32 PM

ok first of all this talk about engine flushes is some what true. over time engine oil cant pick up all the dirt that builds up in your engine so it starts to sludge up and then needs an engine flush, and this will happen no even if you change your oil every 3000 miles this will happen eventually. And yes you will find sertain stores with stupid employes who will try and take your money. but think about this your all so trusted dealership does worse then that little jiffylube. jiffy lube will sell you fluids and all that but a dealership will go off and take your money in much larger amounts. for example a freind of mine who is a Auto shop teacher brought his car in on a recall part in the door. and while it was in for replacing they tride to tell him that he needed transmision fluid, trassmison filter, coolant flushed, thermostat, and differental fluid. all this together was going to run him close to 1500 with labor. first off if they checked any of this fluid they would notice it was keepet up with by him and that all the fluids were almost brand new. second of a thermostat is not part of basic maintenance its a part that in this case was actually replaced not to long ago do to proablems. and last but not least a coolant flush, transmission flush, and trans filter at a jiffy lube with full flushes and the same fluid most dealers would use any way woud cost about 200 bucks. so if any one here wants to complain about anything let it be the car industry its self. because now adays you have to look real hard for a good shop. so in the end either way your fucked and for the record im pretty sure even with how stupid some of the people working at jiffy lube are trust me a monkey with a wrench could change your oil and im pretty sure these guys can to so cut them some slack. and any one who gets mad about them putting a wrong oil filter on their car well guys one time i was changing my oil and the book told me the wrong number so the world is full of messups just learn to live with them and STOP BITCHING!!!!!

Posted by: Anthony on July 26, 2006 10:33 PM

I worked for Jiffy Lube for about 6 weeks because I didn't now that they were fucken crucks. I quiet because my boss told me to fuck up the fluid in a rear diff in someones truck and I said no. Then the ass hole said fine then I'll do it and I told him that he better not and I went to the customer and told him. After I told the customer I clocked out and went home. I strongly recommend that you DON'T go to Jiffy Lube.

Posted by: Alex on July 29, 2006 05:47 PM

i work for jiffy lube in hornlake ms for the most part you can get great service we do have the few that like to sale shit you dont need like a guy named jerome at my store who will fuck you any way he can to make his self look good on our stats wen you dont really need the service but you all need to rember you have the right to say NO

Posted by: reno on July 31, 2006 12:10 PM

I have to say that as an assistant manager of a jiffy lube in the baltimore area,my employees are all trained and that my customer service advisors are trained and are not mechanics.The electronic service manual that we use gives RECOMENDATIONS not requirements and customers are not pressured to buy services and I nor any of my employees will sell a service not needed.As far as the cost of services,these complainers are nuts,if it is so damned expensive for you,do it yourself.There are plenty of parts stores around,and when you are screaming and hollering about the problem you are having changing your air filter or wipers,fuel filter or serpentine belt,a burned out bulb,remember that our prices aren't that bad after all.as all customers are told,if they do not want the services performed,we will put it on their invoice as a future recomendations.

Posted by: jeff on August 3, 2006 05:48 PM

Mechanics at Jiffy Lube? HA! The so-called "professionals" at Jiffy Lube couldn't find their butts if they used both hands. Want your car maintained properly? Find a good INDEPENDENT ASCE certified mechanic and make sure you give him your business. The bozos that work in these quick change oil places get paid bonuses based on the amount of extra services, NEEDED OR NOT, that are done to your vehicle. The filters are usually off-brand Chinese that are inferior knock-offs of the real thing.

My truck has automatic transmission MERCON SE installed from the factory. These clowns told a friend of mine that has a similar truck that regular MERCON will work. NOPE! MERCON SE is a synthetic with different friction properties than MERCON. Guess who is spending $5000 on a new transmission from Ford?

Stay away from these weasels like the plague. If you have any doubts in your mind regarding the integrity of most of these oil change shops, just look at the derogatory and demeaning comments posted about customers from Jiffy Lube employees.
Do you actually want someone who gives a rat's behind about you and holds you in contempt because you drive a nice car and they can't because they are paid slave wages?

Posted by: Richard on August 7, 2006 04:32 PM

Wow richard you are just so smart! I have a cert. mechanic working at my shop and the wages are not slave wages at all he does very well and so do my other emp. who have been with me for a little while. We use pennzoil filter which are made by fram, purolater in the US. It is the garages that use no name oil and filters and like I've said before I've done more oil changes this month than most mech. will do in a life time, I'm in the business wise ass my family also owns a dealership. You can use regular mercon in your tranny if you add a chemical additive to it, warranty approved by ford by the way. Ford tranny oil is not synthetic at all it has synthetic additives in it which you can add to regular dex III to make warranty approved ford fluid. Know the facts before you rant please

Posted by: edward on August 8, 2006 07:57 AM

I'm getting tired of all of this whinning! I know that Jiffy Lube Sucks!!! Why don't you all do something to shut these sh*thole places down, put your energy into that. Get a lawyer and start an action lawsuit and make some money off of them. If someone fu*ks me over, I get payback!!! So, you have to choices! Whine or do something about it. Don't let these c*cksuckers bend you over with no lube!!!!!!! I'm peace, out!

Posted by: candy on August 8, 2006 05:47 PM

They are all Sucks. I went there to replace my coolant and i told to the service guy don't do the change oil because i did that already and after a while they replace my oil and i talked to the guy he said i didnt say anything. They also want to change my air conditoning filter for $40.00. they tryin to rip me off.. Just be careful if you are going there......

Posted by: Cyrus on August 11, 2006 06:05 PM

$40.00 for an air con. filter is not a rip of at all in fact some go for as much as 69.99 or more next time just do it yourself, with a garden hose and a bucket you can flush your own rad to save some money and stop crying, they are not trying to rip you off they are trying to make money it's a business people what do you think happens to our oil costs when the price of oil changes? Gas stations can charge whatever they want but our prices stay the same suck it up or do it yourself!

Posted by: edward on August 13, 2006 07:15 AM

Click on this site and check out this video ....from channel 4 in L.A.
Jiffy Lube is riping everybody off big time


http://mfile.akamai.com/12924/wmv/vod.ibsys.com/2006/0503/9152183.200k.asx


Posted by: art on August 17, 2006 09:14 AM

My daughter had her transmission fluid changed by Jiffy Lube a few weeks ago. Last week the transmission locked up. It was towed to a garage and we were told that the transmission cap/plug was cracked. A coincidence that Jiffy Lube worked on the car and the plug cracked ? The shop says Jiffy Lube is to blame. So far 3 people have been to the garage from Jiffy Lube and still nothing has happened. I bet my lawyer can get a resolution. We shall see. Maybe Jiffy Lube should do more extensive training for their employees. One would think.

Posted by: Mark on August 17, 2006 12:37 PM

IF U GOT A PROBLEM OR HAD A BAD VIST FROM JIFFY LUBE, U SHOULD COME AND C ME AT JIFFY LUBE IN
BLUE SPRINGS JUST ASK FOR THE ONE AND I WILL TAKE CARE OF U , THE MANAGER WITCH IS MY BROTHER HAS BEEN WORKING ON CARS FOR 10YRS AND WHEN WE PERFORM ANY SERVICE ON YOUR CAR IM COME AND GET YOU AND SHOW U. TRANSMISSION SREVICE I SHOW U WHERE WE HOOK UP THE MACHINE AND WHAT IT DOES AND HOW IT WORK, JUST LIKE THE OIL IN YOUR CAR NEEDS TO BE CHANGE, SO DOES THE TRANSMISSON FLUID BECAUSE AFTER A PERIOD OF TIME THE FLUID BRAKES DOWN ABOUT EVERY 500OO THOUSAND MILE AND NO LONGER PERTECTES,ABOUT ANYWAYS COME C ME AND TAKE A NOTHER CHANCE,

Posted by: THE ONE on August 23, 2006 09:35 AM

TO ALL OF THOSE PEOPLE OUT THERE THAT HAVE NOTHING BETTER TO DO THEN MAKE WEB SITES COMPLAINING ABOUT JIFFY LUBE GET A LIFE. EVERYONE IN THIS WORLD GETS BAD SERVICE SOMEWHERE. STARBUCKS SCREWED UP MY COFFE MANY TIMES, TACO BELL ALWAYS SCREWS UP MY ORDER, BUT HEY...I STILL GO TO THESE PLACES, I DON'T START WEB SITES COMPLAINING ABOUT SERVICE. I SPEND A PRETTY PENNY ON MY STARBUCKS, AND I EXPECT A GOOD CUP OF COFFEE, BUT I ALSO EXPECT HUMAN BEING TO SERVE ME A CUP OF COFFEE AND BECAUSE WE ARE HUMAN BEING, WE MAKE MISTAKES. I BET EVERYONE COMPLAINING HERE HAS SCREWED SOMETHING UP BEFORE. SO IF ONE OF YOU DING DONGS HERE WORKS FOR ANY RETAIL OR SALES COMPANY LET ME KNOW THE COMPANIES NAME AND I BET THEY SCREWED ME SOMETIME OR ANOTHER. I AM NOT COMPLAINING ABOUT IN ON THE INTERNET. CUSTOMERS THAT BRING THIER CARS TO JIFFY LUBE AND AN HONEST MISTAKE HAPPENS, MOST CUSTOMERS UNDERSTAND AND SIMPLY EXPECT JIFFY LUBE TO CORRECT THE PROBLEM. MOST OF YOU DO NOT UNDERSTAND THERE ARE 2 JIFFY LUBES OUT THERE, CORPORATE OWNED AND FRANCHISE OWNED. FRANCH. STORES ARE PRIVATLY OWNED AND YES THEY PAY THEIR EMPLOYEES COMMISSION AND EXPECT THEM TO SELL, SELL, SELL. MOST OF YOU HERE THAT HAVE HAD PROBLEMS, PROBALLY WENT TO A FRANCH. AND NOT A CORP STORE. IF ANY MANAGER HANDLED A CUSTOMER COMPLAINT LIKE WHAT I READ ON THIS WEB SITE, THEY WOULD BE FIRED. CORP. DOES NOT STAND FOR THIS. MANAGERS ARE EXPECTED TO HANDLE PROBLEMS PROFESSIONALLY. CORP LUBE TECHS ARE PAID A DECENT SALERY AND NO COMMISSION. CORP. STORE TRAIN JIFFY LUBE EMPLOYEES TO INFORM THIER CUSTOMERS OF THIER MANUFACTUR RECOMMENDATIONS, NOT SELL A PRODUCT. IT IS THE CUSTOMERS CHOICE TO PURCHACE A PRODUCT. ANY CORP EMPLOYEE THAT PREFORMS ANY SERVICE OTHER THEN A OIL CHANGE MUST BE COMPREHENSIVLY TRAINED AND CERTIFIED. MISTAKES DO HAPPEN, BUT IT IS NOT COMMON. I WOULD BE PISSED IF I ORDERED A COFFEE AND ONLY GOT THE CREAM AND SUGAR, BUT HEY SHIT HAPPENS, IT IS NOT GOING TO MAKE ME STOP GOING TO STARBUCKS. YOU PEOPLE HERE SEEM TO THINK JIFFY LUBE EMPLOYEES ARE ROBOTS AND DO EVERYTHING PERFECT. CUSTOMER CARS DO COME TO JIFFY LUBES THAT ARE MESSED UP AND THE CUSTOMER TRIES TO PASS THE BUCK ON TO JIFFY LUBE, WHICH IS WHY JIFFY LUBE IS SO STRICT WITH CLAIMS. THERE ARE PEOPLE OUT THERE THAT WILL PULL THEIR OWN DRAIN PLUGS AND BLOW THEIR ENGINES JUST TO GET A NEW ONE. I NEVER HERE ANYONE COMPLAIN ABOUT THINGS THET REALLY SHOULD BE COMPLAINED ABOUT.

Posted by: EMPLOYEE on August 24, 2006 10:32 PM

A CERTIAN MCDONALDS ALWAYS TAKES FOREVER, NO ONE SPEAKS ENGLISH AND THEY MESS UP MY ORDER, GUESS WHAT, I DON'T GO TO THAT MCDONALDS, I GO TO A DIFFERENT ONE. SAME GOES FOR JIFFY LUBES PEOPLE. MAKE SURE YOU GO TO A CORPORATE STORE, NOT A FRANCHISE.

Posted by: EMPLOYEE on August 24, 2006 10:34 PM

With all of the problems that have been posted, this is not just an isolated incident or two. For everyone that speaks out, 1,000 or 10,000 do not.
Check out the website below:

http://www.jiffylubeproblems.com

They are trying to make a difference also. If enough people are heard, maybe justice will be served.

Just in case you missed this gem:

http://www.nbc4.tv/investigations/8881193/detail.html

http://www.nbc4.tv/investigations/9156749/detail.html

Posted by: Rekoso Timovik on August 27, 2006 04:55 PM

I took my 2002 Subaru to Jiffy lube for it's normal oil change. Been going for twenty years.
Noticed the next day a small puddle of oil under the engine. Figured it was a loose filter, so I took it back. They immediately told me nothing was wrong. I finally went down to the pit to look myself, and showed them it was leaking from the oil pan plug. They argued, but then replaced the plug, and said all was fine. Went home, next day, more oil. Went back to them, and they told me it was a Subaru issue, that I needed a fibrous oil plug gasket....that they wouldn't and couldnt' do anything else. I took it to my mechanic, that does engine work, and he confirmed that they overtorked the plug bolt, and stripped the threads on the pan. Since it's a 20mm plug on Subaru Outbacks, he couldnt rethread it for a larger plug, since 20 IS the largest. $130.00 for a new oil pan, and $100.00 to put it in. Jiffy Lube wont' do anything. Owner of the franchise location refers me to Jiffy Lube, Jiffy Lube refers me to the owner.

Time to close these places down. Walmart oil changes are no better, according to the web.

Posted by: Kevin on August 31, 2006 10:08 AM

Do you want to sell the 97 cadi? i recenttly wrecked my 98 in the front.

Posted by: mike on September 6, 2006 05:55 PM

As an employee of Jiffy Lube Store # 457(Rockaway, New Jersey, Route 46 W), I can't help but laugh at most of the older posts in this thread.

First of all, might I remind you that absolutely NONE of us are on commission. Myself(Hood Tech), our Lower Bay Tech, our Courtesy Tech, Greeter, even the CSA, we are all paid one rate from our company(and overtime if applicable). Yes, we DO recieve a bonus each month, however, it's not because of what WE do, per se.

It's how you as the customer percieves our shop.

We are scored in certain categories, which are the results of customer surveys. The categories are...

Acknowledged(did you acknowledge the customer in a timely manner?)

Informative(were you clear about the information of your customer's car, and also about the services Jiffy Lube offers?)

Polite and Helpful(did you treat the customer with respect, speak in a polite tone, and answer any questions they asked in a professional manner?

Well-Trained(did your shop conduct the service in a timely, professional manner, with full focus on the customer's vehicle?)

Enough Staff(Were there enough staff in the shop?)

THIS is what our bonus is based off of! How YOU, the valued customer, percieve us. Needless to say, our store flies 100s off the charts for our CSS counts, and I have YET to hear a customer complain. Also, we got a positive compliment on one of our CSS(CustomerServiceSurveys) that read, and I quote, "They know what they're doing and don't mess around. Service was quick, friendly, the techs were quite helpful, and I was in and out in 15 minutes. Will definitely come back."


Might I point out that we are not "stupid kids", nor are we run by "stupid kids". I am 24 myself and had my first employment with Jiffy Lube when I was 17. The focus has never changed...it was never about selling you services, pressuring you into buying things you didn't want/need, making you sound stupid about your vehicle, it's about YOU, the CUSTOMER, and your VEHICLE.

This focus will never change, and for those of you who claim how bad Jiffy Lube is(lord knows where YOU'RE going), you've never been in the NJ/NY market...the stores are filled with and run by complete professionals who treat each vehicle as if it's their own.

Don't believe me? Come to Store # 457 on Rt 46 in Rockaway, New Jersey, and see for yourself. That is, if you can swallow your pride and let some "stupid lube techs" work on your vehicle.

Posted by: Jason R(Store 457) on September 8, 2006 03:24 PM

Another thing, forgive my lack of professionalism, but dear lord, a lot of you seem to be nothing but cons, liars, and crybabies who will only go to a place with the incentive to find something to complain about, then "expose it" for all the world to see. A previous poster pointed out that there are 2 types of stores...Franchise Owned and Corporate Owned.

Franchise stores pay for the Jiffy Lube name, however, though the company tells them the services must be performed exactly the same, most franchises are owned by some scumbag tycoon who could care less about you, your car, his employees, or his shop. Never mind the fact that if ONE of his stores closes, he probably has 6 or 7 more to fall back on.

Corporate owned stores? Yeah, half the things you all complain about wouldn't even EXIST. Because as previously pointed out by another poster, the company would NOT tolerate that in the SLIGHTEST, their policies on safety and correct service being the utmost of importance.

By the way, oh all-knowing customers. Let's see if you know this.

There are over 2400 Jiffy Lube locations in the US.

450 of them are corporate owned.

Not to toot the corporate horn, but if you want the service done right, no pressure to buy things you don't need, no moronic techs screwing around, no loudmouth managers(who could also be owners) treating you like utter garbage, do something that *gasp* requires a bit of effort!

Simply pick up your phone, and see if the location you had the problem with was a franchise or a corporate store. Also, if you plan to take your vehicle to a Jiffy Lube, make sure it's a company owned place. The job always does, and always will be done right, and I'm sure your outlook on our company can change.

What most don't realize is that websites like this actually hurt the company as a whole, not that one store...be it franchise or corporate owned, we all take a hit from it.

Posted by: Jason R(Store 457) on September 10, 2006 07:34 AM

Jiffy Lube

Trust Jiffy Lube for your vehicle maintenance

Did you know that Jiffy Lube offers more than just fast & convenient oil changes? In addition to our Jiffy Lube Signature Service? oil change, we offer a wide variety of preventive maintenance services--and with more than 2,200 service centers nationwide, chances are there is one near you!

At Jiffy Lube, we're dedicated to preserving the health and value of your vehicle. Our preventive services have been engineered to protect and enhance your vehicle. Jiffy Lube trained technicians will treat your car as if it were their own.


JIFFY LUBE SUXXXXORAZZZZ

Posted by: daniel on September 12, 2006 12:16 PM

*in reference to above post*

Once again, the shining maturity level of the people who post here comes through.

God, get a life, you tards.

Posted by: Jason R(Store 457) on September 20, 2006 07:23 AM

1. If McD's gives me a breaded chicken and a Dr. Pepper and I ordered a grilled chicken and a Coke, so what? I can decide whether I want to come back and "take another chance" or not. If someone makes a similarly simple mistake with the car, it could be unsafe or at the least, very expensive to put right again. So anyone who is saying that I should tolerate a JL mistake because "fast food makes mistakes too" is just nuts. First thing they will tell you at auto tech school is that a job done 99% right can still kill your customer or his car.

2. Engine flushes. Don't get talked into them. "Sludge" is only an issue on certain engines and even then, you wouldn't be able to tell by the color of the oil. The oil /should/ get darker as you drive because it's absorbing the blow-by. Just changing regularly is all you need. As for other "sludge" it's normal for some deposits to stick to surfaces in the engine that don't see a lot of flow (inside the valve covers, etc). Motor flush won't get them and you don't want it to. What it's really good for is with some engines where soft sludge gathers around the hydraulic lash adjusters (i.e. valve lifters) and reduces the flow into the tiny parts that make up the HLA. If they start to tick, sometimes a motor flush can help (and sometimes not...). Short of a problem like that, it's unnecessary although the risk of actual harm is pretty slight. The risk is there, however, so it's best to let sleeping dogs lie.

3. Profitability. These places don't make much just changing your oil -- their overhead may even be higher than your mom and pop mechanic shop since they are usually paying for very visible real estate. That's why they've branched out into other services which their technicians may or may not be competent to perform. That's also where the big bucks are. If they a) sell non-oil-change stuff and b) pay low wages, they can be very profitable. But that's the only way.

4. Transmission flush. Whether this is better than "drain and fill" -- which usually involves inspecting or replacing the filter -- depends on the model of car and the condition of the transmission fluid. Three variables. How much sediment is in the pan and/or filter? Has the transmission fluid been heat damaged? Does this model of car permit dropping the pan on the tranny? Many don't.... JL prefers the flush all the time because it's faster to do and requires less attention to detail. It's actually pretty hard to screw this up unless they use the wrong fluid or fail to tighten your fittings.

It's not necessarily better for your car in every case. It won't un-clog a clogged filter (although some JL people have made this claim). Filter problems are more common on older cars where the filters have less surface area and were designed to be replaced periodically -- my 1970s beater Chevrolet truck lasted to 220,000 and beyond with a history of rough driving, and every 10000 miles you'd drop the pan and see all kinds of black crap and brass filings in there. Didn't seem to hurt anything on this THM-350 although if enough of this got sucked up under heavy use it could have blocked the filter screen and starved the trans for oil. But if you do have crap in the pan, a flush won't help you there. Think about it. To get out through the cooler lines, the oil has to be pumped up through the filter. The filter is designed to catch big particles. Less of a problem on a new car, but the point is that you can't just rely on the advice you get at the drive-thru oil change.

5. I once had a girl at a franchise JL tell me that my antifreeze was BAD because all the balls in the tester were FLOATING and the fluid was GREEN! If I hadn't known better that would have been a $100 mistake and I never would have known the difference. Not only did I know better, I'd flushed it myself a few months prior. If she had simply recommended it, that would have been legitimate although rather shady. But this was a bald-faced lie and she repeated it loudly several times so everyone could hear that I was not changing my antifreeze even though it was "bad."

6. At the same place, the same visit, they added brake fluid to my power steering system. In front of me. The guy in the grease pit seemed to know what he was doing and correctly identified a couple of leaks I knew about, but up top, a high school kid was checking fluids. When I pointed out the problem, the kid told me it was the master cylinder. When I confronted the manager, the kid came back with a bottle of PS fluid. The manager concluded I was full of crap but offered to flush the system at my expense because "it looks dirty." I set aside more time to work on my own damned car again after that. Brake fluid will ruin your PS (and vice-versa).

Posted by: Mutt on September 20, 2006 12:37 PM

I have to say that I have been to Jiffy Lube pretty consistantly for the past 4 to 5 years (even in two different states) and I have not had a problem with them. I have to admit I do know something about cars, so I don't get talked into the stuff I don't need done. It seems odd to me that all the people on here have had such bad experiences with them. By going to the same one the owner has gotten to know me and even remembers me and strikes up a conversation. I may be one of the few but I like jiffy lube.

Posted by: Laura on September 21, 2006 08:17 PM

I've been going to Jiffy Lube for about 10 years with all my cars (wifes, daughters, and my own) and have never had a problem. The only complaint i have is that their prices have gone up. I have never been told that I need an engine flush or to sell me a new air filter when I didn't need one, etc... I hop around between a few different locations and they are all good. SOme of you need to move on....................

Posted by: bill on September 22, 2006 07:52 PM

one thing for sure they left my oil cap off when they return the car to me, i had to put on a new cap to the one i never found because they lost it. only way i found out is this, oil light came on. Im way pissed when i found out. Taken them to court real soon

Posted by: jack on October 15, 2006 11:48 AM

Check this link - and then search for Jiffy Lube -

http://www.nbc4.tv/video/9152183/detail.html

You'll be amazed at the scams they've pulled!

Posted by: TM on October 16, 2006 08:06 AM

I went to Jiffy Lube and they told me that my transmission fluid was "chunky" on more than one occasion. I only went there for oil changes and have all my other car needs done by a professional. I mean How hard is it to do an oil change. Anyways, I finally stopped going their and went to Midas. They told me my transmission fluid was fine. I asked if it was even the least bit chunky. They said it was impossible for it to be chunky, some sediment could occur but not chunky. In other words... JIFFY LUBE SUCKS!!!!

Posted by: Sean on October 31, 2006 06:35 AM

I would NEVER take my car to Jiffy Lube for an oil change. They have incompetent $7 an hour empolyees who could care less about your $40000 SUV...I went in for an oil change and they put and extra seal on the filter..All the oil drained out as i was 5 miles from the shop..What a scam!

Posted by: D. Soes on November 23, 2006 08:10 AM

So Thankful I found this website. I told my 18 year old son to go to Jiffy Lube for an oil change only. When he returned home the bill was for 108.00. They had him convinced that he needed other servies. My blood pressure started to soar and decided to call them. After I called them, and asked how they could push these other services when he only asked for an oil change. The manager said they only recommend services that the factory recommends. I told her this was bull. I am wonderly how many elderly people they are ripping off as well. Why can't something be done to close these people out of business. Do not go to Jiffy Lube in Butler Pennsylvania

Posted by: Linda on November 28, 2006 04:43 PM

This is to everone who has had a bad experence at Jiffy Lube...I am soery on behalf of all the bad experences you and yours have had but when you all call for the close of Jl just try and think of all the people who are working for JL and there famleys who would not be able to put food on the table.. Now having said that I am a Jiffy Lube employ and before that I was a Ford Tech. I own a 92 ford tempo that has over 287,000 miles and is olny still running becuse of the servises at JL. specalty shops dont take the time. Like did you know when I worked at Ford when a car came in for an oil change the lube rack wouldent even top off your fluids without charging you extra for it. At Jiffy Lube top offs are free. Thay also dont look at the manufactures rec. to see and advise that you need anything. All JL employes are requred to simply advise not to sell. The store I work at is the number1 store in the region for the simple fact that our costmers come back becuse we dont try to sell anything we let you know. If at any time you dont under stand why something is recemended we will show you. Anyway bad experences happen to the best of us but plese rember well bad mothing JL not all people are bad people. PS. Im not even a manger just a regular employe making 7.00 an hour that cares. Good Luck, Good life, and Good fortioun

Posted by: Andrew on December 1, 2006 04:41 PM

Okay... all you near minimum wage grease monkeys working the third and fourth tier mechanic gigs at JL... blow me and shut your fracking mouths. You are blue collar, usually uneducated and certainly only minimally qualified, hired help making minimum wage for a fracking reason. Just do your jobs and do them right. I don't care about your problems or if someone comes in late... just do the service your betters are paying you a premium to do.

As for the corporate slugs and owners/managers taking advantage of those who don't know much about cars... good on you. As long as you perform the services you sold a customer fully and satisfactorily who cares.

As for the morons complaining about services not needed... well, maybe you should fracking learn something about your car and maintenance before stepping foot in it again. I so wish they put in requirements about knowing a minimum about car mechanicals and maintenance requirements... you are the same dumfracks who break down on bridges and in tunnels and back up trafic for hours, effecting potentially 100's of thousands of people, because you are flat ass ignorant... DIAF you fucks.

Posted by: JLTechsSuck on December 19, 2006 11:59 AM

1) Does anyone actually read entries made in all capital letters?

2) If you want to curse people on this site out for wasting their time... what are you doing here? Maybe they enjoy venting about Jiffy Lube as much as you enjoy being a hypocritical moron.

3) This site serves an important purpose in letting people know what they may in for. Not everyone wants to change their own oil, even if they know how (and it's not hard); but then again, not every place is as unreliable as jiffy lube

4) No, not every JL is bad. But then again, many DO seem to be pretty bad. If the corporation cared about reputation they might try and do something, but clearly they don't. There are other places that are less likely to smoke your car, however (dealerships, though expensive; or trusted mechanics, if you can find one in the area). It's especially useful when people post exactly which JL was responsible. At the least, people can watch what's going on.

5)Posters are crybabies, frauds and liars? What kind of stupid argument is that to make? Why would frauds post on a thread? What kind of benefit would it gain them? Typical ad hominem argument when you haven't got anything better.

6) Just for balance, I once went to a JL. It was in Wakill, NY. Only once, but there was no problem (except for a pretty cheap filter with an inflated price). I don't seem to remember them pushing anything else, either. I would probably go again if for some reason I had no place else to go and couldn't change it myself.

Posted by: Eric Thorn on December 20, 2006 03:14 PM

Jiffy Lube Service Center #2270
6111 W Bell Rd
Glendale, AZ 85308-3730

Terrible customer service. Took my car there a few months ago and they over-filled the engine oil by over 3/4 of an inch above the dipstick full mark. Brought the car back and they said it was okay that way .. this was the supervisor on duty at the time. Found out it's NOT okay to over fill the oil!

Today I took the car to the same place and asked the guy who got in the car to drive it up to be sure to check the transmission oil level because there's a leak somewhere that leaves a 10 inch puddle on my driveway overnight. He said they would check for a leak and check the level of the transmission oil. I then asked another person who typed the order into the computer system the same thing. I also asked the gentleman who was doing the work on the car to please check the transmission oil level, and he said they would.

After they were done, I asked about the oil leak and they said there isn't a leak anywhere. I then asked if the transmission level was checked and they all looked at each other and one said, "It's a standard tranny, you can't check the levels on those." I told him there is a plug that lets you check the level. Then the supervisor asked one of them if they checked the level and the guy said, "I think so..." I then told the supervisor that I had asked 3 times to have the level checked. The supervisor then asked me, "What do you want us to do, get on our backs and check it?" (since they already puled it out of the working dock). I then told him I asked 3 times to have the level checked BEFORE they pulled it in and asked what the hell this was all about. The supervisor then said he didn't like me cursing. I replied, I didn't curse and he said he was offended by the word "hell." I then told him I didn't want them touching my car again and left.

Filed a BBB complaint, called Jiffy Lube and filed a complaint and even filed a complaint on their website.

Posted by: Dale on January 6, 2007 01:27 PM

I too hate Jiffy Lube. I went in for a basic oil change and the techinician (yeah like they deserve that title) told me my engine needed flushing. I had never heard of this so I told him to hold off and I would do it at a later date after I had time to consult with my Brother who is a mechanic. He said "Oh, well we already started it...um...well let me talk to my manager" The manager said "Well we already started it so give him $20 off..not our problem". The issue is that Jiffy Lube hires idiot managers and employees that don't seem to care about others. The company tells its employees to sell sell sell and forget about customer service. I reported them to BBB but nothing has come of it so far. NEVER go to Jiffy Lube!!

Posted by: Bill on January 9, 2007 05:53 PM

You would think after all the bad press they would as a good corporate citizen "clean up" their act............NOT. Just found out they left my jag almost 3 1/2 quarts low. I found out after hearing my car grumble and moan. I look forward to the class action suit to punish these crooks. A $5 coupon won't fix the damage! Listen to the voice in your head, it is speaking the truth!

Posted by: Dave on January 10, 2007 01:53 PM

I got a good one...The really "good hard works" think that because your a woman you don't know anything. That B/S was done years ago get over it...They think by not doing my oil change when I went in for one...I just wouldn't know that it happened...Your right they all suck.

Posted by: Nastassia on January 16, 2007 04:39 PM

Ok people. Listen to me. I have been employed at Jiffy Lube for a while and have known several Jiffy Lube employees. None of them would intentionally harm your car. I have worked on several cars with nothing but the goal to offer the greatest customer service. When I experience a problem with a vehicle, or an issue with a service, I notify the customer of exactly whats going on. I tell them what their current options are and allow THEM to make their mistakes, after they have full knowledge of the situation. If you people can spend the time to bitch and moan and cry on websites like this about how poor your service was, then you can spend the time to change your own oil and stop blaming us for mistakes you CHOSE to make.

Posted by: Metro on January 18, 2007 02:34 PM

I AM THINKING OF BUYING A JIFFY LUBE FRANCHISE, AND WOULD LIKE TO HEAR FROM JL EMPLOYEES AND MANAGERS. I WANT TO RUN AN HONEST SHOP, AND THIS IS WHY I AM DOING MY HOME WORK. PLEASE E MAIL ME AT ODURAN909@YAHOO.COM THERE MUST BE A WAY TO MAKE AN HONEST LIVING WITH JL. I AM THINKING OF A FRACHISE IN CORONA CALIFORNIA. THANKS FOR YOUR INPUT.

Posted by: OSCAR on January 22, 2007 10:03 AM

first off, this is for all the stupid fucking ignorant fucking people who do nothing more then bitch and whine all day. some jiffy lubes dont see alot of a certain vehicle like passats. some stores are dishonest, but most stores are honest. if you have bad luck at a certain jiffy lube try a different one, stupid fucking people. it is impossible to over fill coolant, litteraly the radiator only holds a certain amount of coolant. unfortunately you dumbass people dont realize that jiffy lube does occasionally run out of filters. i have worked at two jiffy lubes, i'm an honest person maybe too honest because i'll explain to you whats wrong with your car and how to fix it. oil filters arent always easy to get too. so to allof you dumb mother fucking cock sucking stupid ass people who dont like jiffy lube, do your own fucking work and quit coming to jiffy lube and telling us how to do our jobs. i am so fucking tired of you whiney ass customers, dont like it dont come back, and dont talk shit if you dont know what your fucking talking about. stupid cock sucking mother fucking dumb ass people.

Posted by: JOSH on January 25, 2007 11:04 PM

Surely there is no more compelling argument against going to Jiffy Lube than the comments in here from JL employees.

Posted by: Amazed on January 26, 2007 09:44 AM

So whats so hard about changin your own oil?

Posted by: An oil changer on January 27, 2007 06:16 PM

"Okay... all you near minimum wage grease monkeys working the third and fourth tier mechanic gigs at JL... blow me and shut your fracking mouths. You are blue collar, usually uneducated and certainly only minimally qualified, hired help making minimum wage for a fracking reason. Just do your jobs and do them right. I don't care about your problems or if someone comes in late... just do the service your betters are paying you a premium to do."

Ex-CUSE me? You really have a lot of nerve, you uptight, probably yuppie faggot. Who the hell do you think you are saying things like "just do the serve your betters are paying you a premium to do".

I hope to GOD I don't find you in my area pal, because if you want to talk like you're better, talk with no teeth in your mouth. Maybe then you'll get off your high horse.

Posted by: Jason R on January 29, 2007 07:52 AM

i just started working at a jiffy lube a couple of weeks ago in provo, ut. everyone there is honest and hard-working [well... maybe one of them isn't, but he usually just vacuums and whatnot]. one thing i have learned is that it is nearly impossible to please every customer. our shop is the busiest in the area-- we usually have a car in each of the 3 bays, and 2-3 [sometimes more] in line outside every bay. needless to say, some people get upset that they have to wait so long. we try to give accurate estimates, but sometimes it just takes longer than expected. and if we rush through the job, there's a good chance that there might be a mistake. with so many cars going through, it's hard to keep them straight sometimes. that's why we double- and triple-check every car before it leaves. seriously, there are hundreds of different types of oil filters and air filters out there. if we cause damage to your car, it is certainly not intentional, and it is not because we are uneducated. the majority of the employees in our shop are currently attending college [that includes me]. we make sure the filter is verified with the computer before putting it on, and a quality inspection is required [make sure all caps are tight, oil is full] before a car can be rolled out of the bay.

it is our store policy that if we are the cause of a problem with the car, we'll pay to fix it if we can't fix it ourselves. my boss actually drove to a customer's house once to clean up an oil spill on his driveway [turns out, it wasn't our fault his oil was leaking.]

and of course, we let the customer decide what they want-- after we give them the information they need to make that decision. we discuss the decision with them, not pushing them to spend spend spend.

if you don't like jiffy lube, drop me a line. i'll come teach you how to change your own.

Posted by: peng on February 1, 2007 08:24 PM

I took my car to a Jiffy Lube in South Gate, California about three weeks ago for an oil change, i was extremely busy that day and was on TWO cell phone conference calls, so i told the poeple "just an oil change and filter change, leave all the othe filters alone" and walked away, about 10 mintues later they told me my pollen filter was extremely dirty and needed to be replaced, i said "fine" THIRTY minutes later they come back saying they didnt have my filter so had to put my old one back on. I was upset and said "it took you thirty minutes to realize you didnt have a filter"
The following morning i noticed my car stalled when i tried to start it, then the inside of the car RANK of gasoline, i took it to the dealer and said someone tried to pull out the fuel pump and broke it. i have NO DOUBT in my mind JL had something to do with it. Jiffy Lube sucks!

Posted by: Robert on February 2, 2007 11:36 AM

As of 2/06/07 I am in contact with senior management at Jiffy Lube regarding settlement of my claim against them for negligent service.

I want to know if anyone is aware of a class action suit against JL for what clearly seems to be sloppy, if not illegal, practices.

I'll return to JLSUCKS from time to time to see what you all have to say- I know how to organize such a case and may choose to do so if one has not already been tried on this subject previously.

Posted by: Paula Ceder on February 3, 2007 02:21 PM

I was a employee of jiffy lube in afew state and i have to say to all of the people out there. If you take your car into a jiffy lube you have a 50/50 chance that you will have good service with no problems. But as a employee when you speak up you get fired or demoted.Customers who have had problems HERE IS THE ANSWER..........

SUE THEM SUE THEM SUE THEM


THE LAST THING THESE OWNERS WANT IS FOR YOU TO HAVE A LAW SUIT AND BE IN THE NEWS.
GET OTHER OPINONS AND GET IT IN WRITING,WHY YOUR CAR IS NOT WORKING. CALL THE NEWS /TV /RADIO STATIONS IN THE AREA.

THEY ALL ARE PAID A BONUS, A INCENTIVE TO SELL YOU STUFF.
THEY USED TO USE ME TO GET RID OF THE RIFF RAFF AND CLEAN HOUSE BECAUSE I WAS THE ONLY ONE THAT HAD THE GUTS TO TRY TO MAKE A DIFFERENCE. THEN THIS BIG OVER WEIGHT GUY FROM NC WHO FELT I WAS A THREAT TO HIM TRIED TO SAY I DID NOT DO MY JOB AND THE ONLY WAY HE COULD GET ME WAS TO FABRACATE 4 OR 5 WRITE UPS TO DEMOTE ME AND THEN LIED ABOUT IT TO THE DIRECTOR.

I WALKED , AND STILL ASK MYSELF

THE MISSION STATEMENT

HONESTY-- THATS BULL
INTIGRITY- THE HAVE NONE
EDUCATION- THEY DONT CARE
GOOD CORP CITIZENSHIP--- NO SUCH THING
VALUE-----THEY DONT VALUE ANYTHING BUT BOTTOM LINE FIGURE

ETHICS---- THAT SHOWED WITH THE FAT GUY
SAFETY----- THEY BREAK ALOT OF SAFETY RULES, OSHA

SO DONT GET THE SHAFT , GET THEM BEFORE THEY GET YOU.


ALSO DO NOT SIGN OFF ON ANY SETTLEMENT, THEY ARE WORDED TO PROTECT THEM.

Posted by: joe on February 3, 2007 07:43 PM

Well I took my car in on January 30th and got an oil change and a flush as recommended im a girl and didnt know if my car need it so i got it cuz it never did . Well 2days later I go to start my car and this horrible violent flapping grinding noise comes from my car. so i parked it and decide the next morning that take it back to them and ask them what is wrong with my car. I go with a friend and all of a sudden I hear something pop while driving and car starts smoking. I go there and they say its my power steering leaking cuz there is a tone of fluid leaking from my car. As we're driving to my parents mechanic my friend says there is nothing wrong with the steering the car is loosing power instead meaning the transmission. I take it to my mechanic and he ran diagnostics and told me that Jiffy Lube murdered my car :( i need a new transmission. After reading such horror stories i think something should be done. I plan on taking legal action.

I also was wondering if anyone knows of a CLASS ACTION lawsuit or anything? If you are in the LOS ANGELES area or anywhere in the country and had the same experience or another horror story please email me as I want to start something because this is illegal. Does anyone one want ot start any kind of lawsuit against them please email me.
email: mdeorla@yahoo.com

My incident happened @the JL in Manhattan Beach,Ca so dont go there ever!

Posted by: Maia D on February 4, 2007 12:30 AM

hey yuo jl monkeys!I also belive that you should never touch a car. I am a Honda master,ase master and I have had to repair many of your mistakes over the past 20 yrs of my expeience. I have only worked at dealerships who cannot expect anything less than perfetion. That is something that your company does not recognize.Sorry you so called "managers" Im makin 80k.

Posted by: rbroy on February 21, 2007 08:32 PM

I am after info re oil to use for auto trans
bmw 1994 318Ia
think its a 5 series trans but not sure
e36 is ref for vehicle
m40 motor i think
any other info re vehicle will be a great help - re oil typs etc

Posted by: Joe on February 22, 2007 11:17 PM

I am currently a Jiffy Lube employee, I started out working at a Valvoline Instant Oil Change store and worked there for 2 and 1/2 years... I can tell you nuemorous things about Valvoline that are much worse than any story i have read here... But I will not go into detail all i wanted to say is,
YOU ARE TOO QUICK TO JUDGE.
Even though you have had one bad experience at a jiffy lube you tend to take it out on the Name itself, but i will have you know that there are those out there that do the best they can. As for the store that i am currently working in it is a franchized store so it is a bit different there but i can promise you if you come into my store you will want to come back. THATS A PROMISE!
You just have to find the right people and the right store to go to.
Sorry if this offended you in any way but i did need to voice my opinion.
Sincerely: Jordan
Lexington Kentucky
Store # 871

Posted by: Jordan on March 1, 2007 10:14 PM

To all those who think Jiffy Lube is out to get your money you are correct so is the country so is company provinding you your internet connection right now the bottom line is that they are a company they rely on the consumer to keep themselves in buisness. The goul of Jiffy Lube is to give you a fast oil change and also to inform you about your cars preventive matience. Not all franchies goals are the same some are good some are not so good some want more money others actualy try to help and please the consumer as much as possible. The stores that have been caught buffing filters, telling customers wrong information, not doing the services they agreeded on, etc.. have either been fined had major lawoffs or lost the right to use the Jiffy Lube name, JLI has severly started punishing franchies who give Jiffy Lube a bad name.

Jiffy Lube puts windows in the waiting room for a reason so you can watch the service being done if you asked to go in the pit and watch them drain it the manager would let you cause they want you to come back and trust is a big deal to any manager that cares.Dont let a few bad seeds ruin the whole name. People are imperfect we all make mistakes (I know i sure have) and Jiffy Lube promises to fix all mistake caused by them, just read the back of an invoice. Go back try it out again, get to know the employes learn to trust them
becase they will save you time and money over all.
Thanks For reading

Posted by: nh on March 2, 2007 11:38 PM

i have never dealt directly with JL(until today that is).i am an ase master auto and ase master diesel technician. and i know for a fact that jiffy lube has put money in my pocket. i have repaired several vehicle that they have either over filled the engine oil, or didn't tighten the oil filter.

as a matter of fact, i now have a 1997 chevy cavalier that just got back from jiffy lube that i need to figure out what went wrong. my working partners son took his car (the cavalier) to jl about a week ago. now it sputters, pours oil out the tail pipe and fouls out number 4 spark plug with oil. i looked at it today, i found the oil filter that i put on 3000 miles ago (my initails on it,and a dealer brand) is still on the engine. also i checked the oil level, it is WAY over full. i drained the oil out of it and it is almost exactly 3 and 1/2 quarts over full. i suppose the other 1/2 or so quarts went out the tail pipe and in the cat and muffler.
i personnally took the car back to JL and asked them what they were going to do to repair this problem. they blew me off!!!! kind of shocked, i asked for the owner. he did some checking and come to find out the "oil" that the child (yes i said child he couldn't have been 16 yet) put in it was actually engine flush. the owner actually laughed it off. i was blown away by his reaction.
so the way i look at it. either this car needs a new engine. or pretty much an overhaul. which ever way it goes, it will be pretty expensive in parts and labor. which JL has refused to accept any ownership of wrong doing. so please JL keep doing what you have been, because this is putting more money into my pocket and keeping real technicians and dealerships in business. (this last sentence was meant to be sarcastic)

Posted by: steve on March 16, 2007 03:41 AM

I've officially thrown in the towel.

Jiffy Lube is a motherfucking scam.

"There's no reason you can't do a sixty-five dollar ticket average"

"If I don't see sixty-fives on the board for today, you're getting written up"

"What happened to your ticket average?! Go home. Just go home. If you can't sell, we don't need you."

"What do you mean we can't do the transmission if that's never been serviced before? I guess if the air filter hasn't been changed we're not supposed to do that either? I don't care if it has 180,000 miles. Do the flush, it's 99.99, and we're not losing the sale."

"Hey does this radiator have a drain valve? It does? Awesome. Drain it. Just keep the machine there, make it LOOK like we're flushing it."

"So? If you strip his wheel studs, we'll just say it was done someplace else. Finish the rotation, I'm not losing a sale over this."

"No, anybody who has a Volkswagen either leaves with Synthetic or doesn't leave. 5w40 always. If they don't buy it, you get them to buy it."

"Do I look like I care? Why do you think people come to Jiffy Lube? They're stupid. They'll never know."

I've had it. I'm sorry I ever defended this shit-ass company, and I hope Channel 4 comes out to my area and burns these motherfuckers.

Posted by: Done with JL on March 19, 2007 07:38 AM

I worked for Jiffy Lube for 8 years back in the late 80's/early 90's. I worked my way up from lube tech to manager.

As a manager and an honest individual I tried to instill that integrity in my employees every day. If I ever found them lying to a customer to make a sale, they would be let go. I always made my numbers and never had to lie to do so.

For instance, if a customer asked if they could get an air filter cheaper somewhere else, I would tell them yes and if they wanted to do that to come back and see me and I'd put it in for them, no charge. If someone couldn't afford a new air filter and it really needed replacing, I would replace it for them, no charge. I built relationships with individuals and in turn when I relocated to different stores, a lot of my customers followed me.

No matter where you take your car for service, whether it be a quick lube, dealer, mechanic, etc. it all boils down to finding a place that you trust. As with any business, you can come across honest and dishonest individuals. I've learned over the years not to dismiss a business because of their name, but rather a particular location that gave me bad service.

Yes, I have seen my share of issues at Jiffy Lube's and I myself have made some mistakes while working there, for instance forgetting to put a differential plug back in and having to call the customer and letting them know my mistake and correcting it. I'm human and we all make mistakes.

My point is, don't discount all Jiffy Lubes or any other business for that matter if you have a bad experience - it's not necessarily the company itself, but rather the individuals that work there that have a choice to be decent or not.

I still visit Jiffy Lube for oil changes in between my dealer services, even though one time they forgot to drain my oil and added the new oil on top of the old. It was a mistake that should have been caught before I left, but could have happened anywhere, not just at Jiffy Lube.

Posted by: a on April 1, 2007 09:50 AM

Whatever you do never ever take your car to jiffy lube. I know a store manager who tells people he is flushing there radiation system and doesnt do it because he "didnt feel like it" so he made it look like he did by hooking up the system but never turned it on. This place is terrible also to there employees they make some work up to 10 hrs no breaks no lunchs. Oh and did I mention they hire dummies to run there store. This guy has screwed so many peoples cars up I swear this dude is an idiot.

Posted by: Dawn on April 7, 2007 09:10 AM

2 separate JL incidents:

The first one was where they convinced me to have some sort of gas treatment added. I know ZERO about cars, and I trusted them that it was a good idea. No one asked me how much gas was in the car--and I had less than 1/4 of a tank.
The car died about 5 miles from the shop, which when I called JL, they said they had nothing to do with what happened. I had it towed to a shop, that said with that little gas present, the "gas treatment" (or whatever it was) had washed so much crap into the injectors that they stuck open. It was a lot of money to fix, and after about 3 months of hassle, JL did finally reimburse me.

The second was just a few months ago at a different JL in a different state. My husband dropped his truck off for an oil change and tire rotation. We sat at a nearby restaurant, and watched them wrestle unsuccessfully with the wheels, which they couldn't seem to get off. When we went back to pick it up, the charge for the tire rotation was on the bill. My husband pointed out that he watched and they didn't rotate the tires. The manager said they did, and was very aggressive and hostile about it. My husband went into the bays and hauled the kid in who we had watched try to change the tires, and he admitted to the manager he couldn't do it b/c "the lug nuts were seized on". My husband made them put it back up, and with minimal effort, got the wheels off by himself.

Never again.

Posted by: chris on April 7, 2007 12:14 PM

I loved how the guy complaining about the spelling of jiffy jube employees spelled losers- "loosers". this was a fun time. thanks to everyone.

Posted by: slc on April 17, 2007 07:55 AM

Jiffy Lube requires employees wrking over six hours to take a lunch break just a fyi to whom ever said they make them work without breaks

Posted by: D on April 23, 2007 09:15 AM

Howdy, y'all!
As a fairly new employee with Jiffy Lube, I have a fair perspective. I'm not overly dedicated to the company, and I'm not goingt o bad mouth them unfairly. After all, they do write my paychecks.
It's sadly true that we only get "on the job training." However, the work is so simple a monkey could do it while masturbating! Like so many others have said, the only reason to bring your car to us is to keep your own hands clean. Even if you don't know what you are doing, it doesn't take but a couple minutes under your car with a light and your manual. You can do it at home.
Now, normally, I would be attacking moronic, hedonistic, yuppy fucks, that want to trash talk JL and its employees because most of us are uneducated. But, I'm not going to do that. Instead, I'm going to thank you all for your ignorance. See, two things happen for us proud JL employees when you come by. One, we get to apprceciate a fine piece of machinery that we may never own ourselves; two, we get to feel a little superior to you for once in our lives.
And for those of you who DON'T bring your cars in, well, thats just one more cigarette break for me!
Something else you should know, management in any business is going to be ruthlessly cut-throat. It's not just Jiffy Lube. And further more, mangement really doesn't care for their underlings. Besides, if you didn't know, I hate to be the one to tell you. In order to be management, you have to have an IQ less than your shoe size. It's a sad thing when the managers don't have a clue how to do an underlings job. Especially one this simple.
And for all you other Jif-ployees, all y'all that want to rant and rave without using a single tiny bit of punctuation... you are only making it worse for the rest of us.
I'm a high school and college drop out. I have a horrible learning disorder. However, Jiffy Lube was good enough to give me a steady job. True, the pay is laughable. And its true that the hours are crappy. But how many other companies would be willing to take a loser like me? I know what I'm doing when I get under your hood. And if I have to ask a question, the first place I go is NOT to a manager, or other employee. It's to the owner's manaul. Or, if that lacks the answer I seek, I go to another reputable source.
JL's employees may not all be honest, but I know that I am, and the rest of my shop is. You've been treated fairly, from the moment I greet you at the entrance, til the moment you leave and I call out to you, "See you in 3000 miles!"
Labor is usually high at my store. That means that a lot of the money that comes in from sales and services goes to paying the employees. You might be wondering why our labor is so high. Because we only sell you what you need. It's unlawful to tell you that you need something that you really don't.
I love my work, and I love what I do. I love the people I work with. Trash talk your local store and it's dumb, backward-assed fucktard employees. Leave the rest of us out of your senslessly rude and hurtful rant.
In the immortal words of my boss, "This is Jiffy Lube. Not Dick-the-Customer-Around-and-Waste-Time Lube!"

Thank you! Have a good day, and see you in 300 miles!

Posted by: DoC Hazzard on April 23, 2007 04:38 PM

Wow this is like the blind fighting the blind here! I work in the automotive industry, and to be honest I'm laughing my ass off at both sides of the story . To the "Jiffy Lube Employees". Guys I know these customers tick you off to no end, i.e. the complainers, the guy coming in at 3 minutes to closing, the guy who forgot his coupon at home even though he says that every time, the guy who marks his oil filter, the guy that brings in the Mercedes that holds 8 and a half quarts of oil but only wants to pay $17.99, the lady who's husband is a mechanic, or brother is a mechanic, the guy who doesnt worry about any other services because he is going to the dealer the next day, the straight up cunt that thinks all men are shit/liars, and so on and so on, but your not making a good point by most of the posts on here. Give up. The customers will always bitch, its in their nature and their right to do so. To "The ticked off customers" In my part of the country for any auto shop there is extensive training that they install into these kids brains, but just like when you were 18 ya didnt really care or have to much of a work ethic. I would tell you to take your car to the dealerships, but they are bigger scam artists than the Jiffy Lubes or Ez Lubes out there. I know thats tough to swallow but its true. Once again the kids are trained to work on your vehicles not to deal with some guy thinking he is king turd of shit island when he sees a little drop of oil on the "Brand new Driveway" he just had put in. Always take your problems up with the corporate offices. But alas that guy did have a good comment about your 30,000 dollars cars breaking down and the 1,500 dollar cars running like a top. Its all a matter of how YOU the consumer takes care of the vehicle.

Posted by: Casey on April 25, 2007 04:48 PM

Jiffy Lube is the best you fucking dumb asses if you cant see that sorry you dumb fucks change your own dam oil on your girly cars(passats)

Posted by: jonjon on April 26, 2007 02:19 PM

I worked for Jiffy Lube for 5 years as a General Manager. I decided too leave so that I may sleep at night. Now next time any of you go there just ask them about their bonus programs?? We had our numbers to beat, Every Month. If mine was not meet I got the pressure from upper management.
Oh and look up the recent lawsuit about overtime and how they treated their employees. We won!!
You guys who say Jiffy Lube sucks ....Your damn right. I am now fully ASE cert, And regret working there. I've learn some bad practices with my time there. I get a lot of Shi* from my co-workers @ Ford for working with a bunch of 17 year old wanna B's.
When I get old and cant do it my self...trust me I will not bring my truck there or even my wheelchair.
California-

Posted by: Rafael on May 6, 2007 10:38 PM

I was researching a possible automotive business endevor and stumbled across this site been reading some of the post. I guess I should go ahead and have the tombstone engraved.
CUSTOMER SERVICE
Born: Long before Advertising
and Monopolistic Corporations
Died: Mid to Late 20th Century
Cause of death; The sucessful formulation
of advertising and mass media
to flush the mind. Factory recomended.

Posted by: Mark Ste Marie on May 12, 2007 01:11 AM

People,

Failure to realize that your vehicle may have been damaged due to your error is an operators problem. Not the person who is working on your vehicle. I dont doubt that people F-up cars every once and a while, and i dont doubt that some shops are shady. Though maby you should think before you act. Is it really that hard to believe that maby you could be the reason that your car doesnt move anymore? Have you requested the transmission to be topped off? yes you shouldnt have to but why not ask it takes, what, about 5 seconds? They have to do it for free its part of the signature servie. Read the ads they tell you everything that you will and will not get.

What I want to convey here is that people who think their better than people who work in a lube shop because they dont make money is complete bull shit. just becuase someone doesnt make more money than you doesnt mean that they are worthless. I work at a jiffy lube and am currently going to college. Some of the people I work with would give you the shirt off of their back if they thought you would need it.


just have some self respect before you come on all hot headed and rage on people who you dont even know.

Oh, and maby you should realize that a 40,000 dollar car isnt really that much.

some food for thought

Posted by: JD on May 15, 2007 01:20 PM

I purchasd a brand new Dodge Ram Diesel 2500 4X4 and like an idiot I took it too Jiffy lube. They forgot to put the oil cap back on after changing my oil. So, upon starting and driving my truck they blew oil all over my engine!! Then they expected me to be understanding that this happens and that I should pay for the engine to be steam cleaned!!! If I hadn't insisted on them cleaning it since they made the error they would have kept on with their other customers as if nothing unusual had happened!!! Jiffy Lube Sucks!!! Valencia California

Posted by: Mark Artisan on June 13, 2007 10:46 AM

if ya got a 4 cyl girly car, with easy access to filter, pan ( nice on transverse motors), no reason why one shouldn't do it
themself. by changin my own, i've always made sure JL guys got their longer cig, snack breaks....same for waiters....like changin oil on a girly car, ...cooking is fun too..... :)

Posted by: girly car guy on June 18, 2007 04:20 PM

I have worked at Jiffy Lube for two and 1/2 years now and its ok but I feel the public has a bad and misinformed view of what we do. FIRST AND FOREMOST WE DO NOT GET A COMMISION!!! 2nd I dont really care if you flush your radiator or not its not my car and I wont have to fix a blown head gasket. Ppl are so fucking stupid when it comes to their cars I cant even believe it. I do have customers that are thankful for the service we provide them. I also have customers who I would like to kick in the balls with tap dancing shoes on! If we are such assholes and you hate us so bad then why do you come here? Grease monkey, Oil Can Henrys, Valvoline, are just a few places you can go and eat a dick. Last I would like to say this job feeds my 3 year old daughter so if you dont want to deal with jiffy lube STAY THE FUCK AWAY FROM US!!!!!!!!!!

Posted by: JL manager on June 19, 2007 03:29 PM

I have worked at Jiffy Lube for two and 1/2 years now and its ok but I feel the public has a bad and misinformed view of what we do. FIRST AND FOREMOST WE DO NOT GET A COMMISION!!! 2nd I dont really care if you flush your radiator or not its not my car and I wont have to fix a blown head gasket. Ppl are so fucking stupid when it comes to their cars I cant even believe it. I do have customers that are thankful for the service we provide them. I also have customers who I would like to kick in the balls with tap dancing shoes on! If we are such assholes and you hate us so bad then why do you come here? Grease monkey, Oil Can Henrys, Valvoline, are just a few places you can go and eat a dick. Last I would like to say this job feeds my 3 year old daughter so if you dont want to deal with jiffy lube STAY THE FUCK AWAY FROM US!!!!!!!!!!

Posted by: JL manager on June 19, 2007 03:29 PM

I have worked at Jiffy Lube for two and 1/2 years now and its ok but I feel the public has a bad and misinformed view of what we do. FIRST AND FOREMOST WE DO NOT GET A COMMISION!!! 2nd I dont really care if you flush your radiator or not its not my car and I wont have to fix a blown head gasket. Ppl are so fucking stupid when it comes to their cars I cant even believe it. I do have customers that are thankful for the service we provide them. I also have customers who I would like to kick in the balls with tap dancing shoes on! If we are such assholes and you hate us so bad then why do you come here? Grease monkey, Oil Can Henrys, Valvoline, are just a few places you can go and eat a dick. Last I would like to say this job feeds my 3 year old daughter so if you dont want to deal with jiffy lube STAY THE FUCK AWAY FROM US!!!!!!!!!!

Posted by: JL manager on June 19, 2007 03:33 PM

If you would really like to waste your time, try complaining to Jiffy Lube on their website. You will never, ever get a response, not even an acknowledgement. So if management doesn't care about you, how do you expect the store employees to feel about customer service?
Of course I've had the minor J-L problems like my spare change stolen, car backed into steel bollard, dirty trash from my floor placed on my seat in order to vaccuum, but one experience was intentionally life-threatening.. I complained to the manager at one local shop because I had witnessed that my tires were not checked and inflated. He argued for awhile, backed down.. then later I happen to see an employee on the opposite side of my car down near the ground. I couldn't see what he was doing, but when I got home I discovered that all the lug nuts on one of my tires were loose! Lucky I always rotate the tires after the oil change!
Unfortunately I still have to go to J-L for fleet oil changes on my truck because we have a national account. I have 11,000 miles on it and yesterday I got signature service. Without showing it to me or mentioning it, they replaced a $25 engine air filter and billed me for it. I made them give it to me and it was pristine. I checked and in fact my truck manual doesn't recommend this filter be replaced until 50,000 miles unless in dusty conditions. It was pristine. The manager said "sir, your fleet account covers this cost". I explained that I am in management and just because it's a fleet vehicle doesn't mean that you can rip my company off. I imagine the next truck needing this filter would have been given my old one panned off as new. If you MUST use J-L, WATCH THEIR EVERY MOVE CLOSELY AND CHECK EVERYTHING.

Posted by: James on June 21, 2007 01:08 PM

Jiffy Lube sucks big-time. After I fought off all their sales pitches and just got a standard oil change, I discovered my Toyota Tacoma had been sabotaged. The transmission filler plug had been removed and a huge mess ensued shortly after. I have to admit, the sales boy was right, if I didn't get my transmission fluid changed, the tranny would seize up. Too bad it was by their own0 doing.
Also, the oil cap was loose, their oily footprints were all over the carpet, and they stole all of my silver change.
Like paying $35 for an standard oil change isn't bad enough...
Way to go Jiffy Lube.

Avoid:
(In general) Jiffy Lube
(Specifically) Auburn Way South & Hwy 18, Auburn, WA.

Posted by: Justin C on June 25, 2007 02:30 PM

Recently, I went into a Jiffy Lube to have a standard oil change. Ironically, I?m not going to complain about any of the service actually performed on my car, but what happened when I was there. My Ipod was stolen from my center console.
The worst part is that it was from the store Jason R works at (or worked at) in Rockaway, New Jersey. So, Jason, how does it feel to know that you work with a thief?
While I was treating politely before I realized it was stolen, I realize now WHY I was treated politely. I?ve contacted Customer Service numerous times and they ignored me for 3 months. Finally I received a phone call yesterday from the head of Security, Mr. Rutnick telling me that there is no way to prove it was stolen and that they will not pay me for it.
Jason, I can understand that you?re annoyed at customers of Jiffy Lube who are surprised that a lower, cheaper company isn?t doing as great of a job as a car dealership would do on your cars. Granted, no one deserves to have anything bad happen to their car when in the car of someone who is supposed to be fixing it. But, an above average job shouldn?t be expected.
However, I am completely dissatisfied at YOUR place of business.
I am sure you are aware of this situation as everyone seemed delighted to take advantage of a female by herself. Hopefully whoever has my Ipod now is enjoying it.

Posted by: Emily on July 20, 2007 11:15 AM

See, here's the problem. I've been working at Jiffy Lube for a long time. When I started there I was a good employee and loved my customers. I am still a good employee and now a manager. The only thing that's changed is my feeling about the customers. Granted, there are a couple that I look forward to stopping in, but I now hate most of you and your know it all attitude. It works both ways people! You come in there treating us like shit from the door and then expect us to treat "your baby" with care. I, and 95% of my co-workers at Jiffy Lube in the Pittsburgh area would rip you off in a minute if it means making our numbers and not hearing the upper managements mouth in the morning tearing us a new asshole for not digging deep enough in your wallet. See, I hate Jiffy Lube too. But, they pay me good for making you buy stuff that you don't really need. I would probably feel bad for that but you have probably pissed me off already so you'll just have to deal with it. Granted, some of you get shit on for the way other customers act. But most of you deserve what you get. Just to give you a few examples. If you come to Jiffy Lube driving a $50,000 SUV with 22" rims all blinged out and then when you pay, we can see your welfare card in your wallet. You will get burnt on your next visit. Women in general, you're screwed. Your attitude sucks when you get there and we haven't even ripped you off yet. And especially the big titted ones who flirt and think that'll solve the problem. Now not only are we gonna burn you but we're gonna smile and look at your tits while we're doing it. Your best hope is to be a man that looks like he just ate the head off of the last person who tried to sham him. It's not that we don't wanna rip you off. We really, really do, but we just don't wanna hear your mouth when you figure it out. And I love the "we're going to the dealer people". I always tell them, "see ya soon". I only wish that someday I can rip you off AND charge you the price that they do. Not to mention the wait times. We always get the dealer people back and they buy tons of shit we they come back. Their way of saying they're sorry. When you work for a company that treats you and your fellow co-workers like shit and then you deal with asshole customers for 12 hours a day it bound to make you just a tad bit pissed off. Just please don't stop coming. I have alot of toys to pay for and I really need my bonus for this month. P.S. To all of the Jiffy Lube employees on here preaching the good of the company, please get a grip and a new job. JLI would shit on your face if it meant making an extra buck. These people do not care about you. You are defending and evil empire. What does that make you? At least I know I'm doing wrong.

Posted by: noneya on July 29, 2007 12:10 AM

First of all I would like to say that not all Jiffy Lube's are bad, it is really an individual shop thing. I had been going to one particular Jiffy lube off and on for several years no problem. I moved and there is one near my new house so I went. They proceeded to chastise me on how I don't take care of my car, how I only had one quart of oil left (the oil light had just come on), how my car was so filthy that she would do what she could vacuuming (I had I few pieces of trash, m&m wrappers etc, under the seat that I missed when I tried to pick up). I was willing to let that go, but then I asked for my discount to be taken off because I came back within 500miles of the mileage indicated on the sticker and they (including the manager) first told me to read the fine print, and then after I said I did proceeded to say that it meant it had to be withing 500 mile under the mileage indicated. I'm sorry but that is not what the coupon said. At this point the customer service person was so mad at me she slammed my reciept on the counter and barked the rest of the orders to me about how to swipe my card. I was appaled at the lack of customer service. It seems if Jiffy Lube is going to put their name on a franchise they should do more to ensure that similar service is recieved at the various locations. I repeat some Jiffy Lubes are great, but because of this one location and experience I will never go to Jiffy Lube again.

Posted by: Susan on August 9, 2007 05:42 PM

I had the oil on my 2007 Jaguar S-Type changed at the Jiffy Lube in Long Island City, Queens in February of 2007. I had to return the next day because it was leaking profusely. The manager told me that they had a hard time getting the skid plate off because they lacked the proper wrench. This impeded their ability to install the filter, causing the leak. He assured me that it was now tight.

In July the engine seized. When I returned the car to Jaguar, they showed me that the oil leaked out of the Penzoil filter, causing the engine to seize. The repair, not covered by warranty was $12,000. I contacted Jiffy Lube. They inspected the filter and said it was not their fault since it was outside the 3 month 3000 mile warranty. Since I have the dealership documentation and photographs, I will be able to pursue recovery through the courts, but it is a shame that it had to get to this point. They should have had the proper tools to begin with, and they should have owned up to their own poor workmanship.

There is evidently a wider problem as evidenced by an entire site devoted to problems at this operation: http://www.jiffylubeproblems.com/JiffyLubeContacts.htm

Posted by: Don SMirti on August 22, 2007 04:27 PM

Sure, most of us could take 5 minutes and learn to do an oil change ourselves. Or hope our regular mechanic works around our schedule, is open weekends etc.

The point is, we've chosen to *pay* a company to perform this service.

It's pathetic that a corporation is unable to manage its branches effectively. In essence, no-one's minding the store. And no-one cares.

The level of infestation running through this company is outrageous.

You *will* be recommended extra services, they *will* always tell you they can do it, and it'll only take just a moment. They *will* tell you it's important do get it done now.

For the record, my bad experiences are from the Hollywood, Los Angeles area. Never a shortage of customers in car-obsessed, too-busy-for-anything LA.


Posted by: Chas on August 27, 2007 09:41 PM

I actually went to a Jiffy Lube out in Oxon Hill, MD yesterday. Since I just moved to this area (and am now at least 30 min. away from my regular mechanic), I figured it would make sense to just go to the Jiffy Lube 10 min. away from my new home for a quick oil change. While changing my oil, which is like a $30 job, an employee there recommended that I get a few other fluids changed... which amounted to a couple hundred dollars in the end... His theory was that since I was nearing 30,000 miles on my car, these other services were necessary at this time. Little did he know, I had already brought my car in for 30,000 mile maintenence to my regular mechanic just a few months before. I told him no, and to just work on what I asked for... Just for attempting to take advantage of me: a young woman driving into the station by herself, they've lost a potentially loyal customer. Next time, I'll just have to make the longer drive to my regular mechanic.

Posted by: Nicole on August 31, 2007 10:15 AM

My story is simple, I drove it in for a simple oil change and after a few moments I was told I needed to call a TOW TRUCK, as the technician
had broken the nut that holds the oil pan AND WAS UNABLE TO REMOVE IT and that my car WAS NOT drivable. I had to have it towed and repaired for a cost of $430.00, as they had done damage trying to remove it! That is also plus the tow expense. I even have a statement from the manager that they had broken te bolt.
I went in afterwards to get a Corporate address or phone number for at least the Portland Oregon headquarters,
and they threated to phone police and kicked me off the location. I never even raised my voice or used bad language!.... I called another Jiffy Lube and they did give me the information. I called and they heard my story and said they would investigate but have not heard anything from them..
Since reading all the other bad experiences I guess I have no choice but take them to Court.
I believe JIFFY LUBE dosen't dosen't have a fuctioning Customer Service and dosen't give a darn!
I DROVE IT IN BUT I COULDN'T DRIVE IT OUT!

Posted by: Don on September 7, 2007 09:29 PM

I've been going to a few different Jiffy Lubes for years and I always stand by the window and watch them work on my car. I have changed my oil myself before and I've also done some other things like flushing the coolant system, so I am pretty aware of what's involved. I don't change my oil every 3,000 miles because it's not necessary. According to Consumer Report (I think it was them) you only REALLY need to change it every 15,000. Of course this depends on your car and how you drive, and I'm not comfortable waiting that long, so I do it every 5,000 or 6,000.

To this day I have never accepted their pitches for transmission flushes or engine flushes. I did have them replace an air filter once, but then I got a K&N and installed it myself so I don't have that problem anymore. And I have never had any issues with my transmission or engine due to lack of a system flush. And my car has about 100,000 miles on it.

Bottom line is if you show a small bit of understanding of how your car works and you watch them work on it, they will be less likely to make a careless mistake.

And don't let Jiffy Lube do anything besides changing your oil and top off your fluids (and maybe change your air filter.) Leave that work to a mechanic that you trust.

And one more piece of advice for you car owners. DO NOT! I repeat, DO NOT EVER take your car to be serviced at a dealership unless your car is still under warrantee. Granted, there may be some honest service depts out there, but every single one I've been to overcharged the hell out of me for the service I initially asked for, and then tried to get me to spend more money for some "problem" that another mechanic later confirmed was not an issue.

Posted by: Bobby on September 13, 2007 03:08 PM

I spent three years working as a assistant manager for a company called Speedy Lube and Wash in Paris, TN. The quick lube business is tough, and these are the real facts. They typically hire young men and women who know little if anything about vehicles, because they are not willing to pay the wages a professional mechanic should be paid. Upper management pressures lower management who in turn pressure their store employees to sale, sale, sale. Its all about numbers, you see there is no money in changing oil. The money is in the extra services they provide. Almost every product in these stores is bought cheap. Its all about the lowest bidder for air filters, oil filters, windshield wipers, whatever. Right down to the oil, transmission fluid, etc. I know for a fact that the store I used to work at uses some crazy off-brand oil but tells its customers that Mobil brand is what is going in their car. Why? You wants to pay $25-$35 for a oil change using Techniflow Max or some other brand they have never heard off. There is money to be had in management, but regular workers are typically not offered health insurance or raises. So its hard to keep good help. I have worked with some good, intelligent people at these places. But more often than not I was, regretably, forced to watch them run off by a crappy environment. There is so much pressure to sell, and if you don't sell, you lose your job. Which is bad for the employee and the customer. Also, many customers come into the store already aggravated about having to take their car to the shop, so they are rude and careless towards the mechanic who they do not trust and know is about to attempt to sell them something. Now, the mechanic is mad because the customer has just treated him like a piece of dirt and he knows that his boss is going to ride his ass later because of his low ticket average. In the end the customer is not coming back and who can blame them, while the employee hates his job and everything about it. Another sad fact is that this kind of environment breeds employees who grow to love ripping off customers. In his world, he has just pulled one over the smart-ass jerk who typically looks down his noise at him, while keeping his smart-ass jerk boss from crawling his ass and letting him know that if he doesn't sale more he will be looking for a new job. In the end you have people trying to make a living working for a flawed business model vs. customers who just want their oil changed without the hassle. I finally got fired for getting into a shouting match with my district manager because he thought I wasn't being "Friendly enough towards him." I guess it didn't help to much when I asked him if he wanted me to "Hold his hand." Anyway, I don't miss the business or the customers, it is hardly a winning situation for either. The only good advice I have is learn to work on your car and do it yourself. Most dealerships, while different, are just as bad. But that's another topic.

Posted by: Jeff on September 14, 2007 01:16 PM

I quote Nicole:

"Little did he know, I had already brought my car in for 30,000 mile maintenence to my regular mechanic just a few months before. I told him no,"

Little did he know! You dumb bitch....

If you did not tell him, then how could he know? if he suggested the same service as your mechanic, then he must be as good as your mechanic.


HERE IS THE PROBLEM: PAY ATTENTION

Jiffy lube employees are trained to remove all personal opinion, they only suggest Manufacturer Recommendations.

So, If you are at 25,000, and FORD recommends you change your air filter every 20,000, he will suggest the AIR FILTER. AUTOMATICALLY. THIS MAKES SENSE. If you changed it already, you should tell him. This is not taking advantage of you, this is just regurgitating what FORD says.

This is why Jiffy Lube keeps getting caught by SLIMY news stations. They know this.

If a Transmission service is due by milage, jiffy lube will recommend it, BECAUSE IT IS A GOOD IDEA TO DO IT, ACCORDING TO YOUR DEALER. If you just did it, just let them know. HOW COULD THEY KNOW IF YOU NEVER TOLD THEM.

Services should be done by dealer recommendation, not smell or color, according to jiffy policy, and that MAKES SENSE.

Wow your coolant smells great, but in fact it is USELESS WATER.

NICOLE, YOU ARE A STUPID , STUPID PERSON.

So, next time you go, if they recommend something, you know that is it because you dealer recommends it. If you already did the service, just tell them.

God dammit i hate you nicole. You are stupid. Your mechanic recommended the same service as jiffy, and you get mad at jiffy.

Posted by: worker on September 16, 2007 04:34 PM

for the stupid comment above about them telling you about your 30,000 mile check up, all you had to do was just tell them, that you had that stuff done. if you didnt have it done, would you have been mad if they didnt ask you if you would like to have them done. come on now, stop putting jiffy lube done, where do you work, so i can post things about your job......

Posted by: man on September 30, 2007 06:53 PM

Hey im a used car salesmen, WTF y are u dogging us, ur generalizing all of us thats BS, ull still by a car from me biotch! fuck JIFFY LUBE

Posted by: Tony on October 16, 2007 01:54 PM

jiffy lube F'ed up the threads on my oil pan that was the jiffy lube in fenton michigan, im never going there again or to any jiffy lube center. i change my own oil and filters now, i service my whole car now, new exhaust manifold... radio equipment... coolant lines... it aint hard to do if you can understand very basic instructions, now im off to change my transmission gear oil.

Posted by: Donovan on November 8, 2007 07:20 AM

you guys all bitching and complaining about your fuckin problems and get over it. and change your own fuckin oil while you drink your latte you yuppie losers. and stop giving people the bull shit excuse of it's someone elses car when the name on your insurance card matches your drivers license or that the dealership takes care of it or just did. dumb ass i look at cars all day long i know whats looks done and not what doesn't so just just man up and stop lying. also, just by comming to jiffy hell you are getting ripped off so change it yourself we will dispose of the oil for you :) oh you have no idea how much we sad fuckers that work for this worthless company have corperate robots breathing down our necks to hit like 13 or 15 quotas everyday so yeah there is pressure to screw you. sorry...i hate my job and almost every lying lazy customer that comes in here

Posted by: satan on November 14, 2007 04:35 PM

jiffy lube sucks!!! from employee

Posted by: jiffy lube tech on November 19, 2007 03:31 PM

I WOULD NEVER RECOMMEND JIFFY LUBE!!They make promises of "Excellent customer service" THEY DO NOT DELIVER! YOU, AS THE CUSTOMER ARE NEVER RIGHT, BY THEIR BOOK!!! Went in confident for an oil change, Left there a nervous wreck!.
Car was diagnosed as, low battery, had oil leaks, screws on oil pan loose, asked mfg sug tire pressure, Asst Mgr replied he didn't know. Next day I made call to find out mfg tire press, it was much less than was put in my tires, had battery checked, it was perfect, took car to my mechanic, no loose screws, no oil leaks They advertise "Excellent Cust Svc" THEY DON'T DELIVER! Called store manager for refund minus parts, for the hassle, misdiagnosis,etc. HE REFUSED. Called his mgr as well as the District Manager, who pretty much admitted his employees acted & look like fools, but performed a proper diagnosis ( trying to figure out how he comes to that conclusion) but he was still NOT WILLING to refund my money! He offered to give me coupons for money off my next oil change (which I would never use) or recheck my car, but I refused, since I don't want them near my vehicle again. I will never go back there,or reccommend them to anyone, In fact, I will discourage as many people possible from going there! BUYER BEWARE!

Posted by: Chicklets on December 15, 2007 10:01 AM

First of all I'd like to say that not all Jiffy Lubes are bad. It's just like playing Russian Roulette, there is only one bullet in the gun. Sure if a mistake is made you may loose your life, but where's your sense of adventure? After all, they only kill your engine 1% of the time, and with 5 million cars-a-day going through their service stations they are only destroying 50,000 cars destroyed per day. Thats only 1.5 million a month, common don't bag on these people!

Posted by: alfred on December 23, 2007 07:13 PM

first of all dumb dip shits.... i work for jiffy lube and we don't get paid on commision and selles do affect how much you get paid but not if you loose you job r not. most of the customers come in deing dicks and just like a resturant if you think your better than everbody else you get your shit spit in....or in this case fucked up r not done at all...aww beter be nice then huh! also we don't tell u what needs to be done but whats recomended by your manufacture and by the way the end decision is up to u. and gess what fuel filters get stopped up and need to be changed.....this might come as a suprise to some of u..wel mabey all of you from the looks of it ut u can't c in a fucking metal cylinder so quit asking if we can take it of and see if its dirty then put it back on...either u have had it done recently or not. another thing if you have a car that has over 100 thousand miles on it and u have never done a transmision service on it your a dumb ass and its going to go out on you....who would of known. and quit bitchin bout the air filters...if you don't want to keep buying air filters go buy a knn one and when it gets dirty take it out and warsh it. IF YOU DON'T NO WHAT YOUR TALKING ABOUT THEN QUIT BITCHING ABOUT THE SHIT

Posted by: zeuse on January 9, 2008 08:21 PM

I feel I would be doing your company a great disservice by not writing this letter to you.

Saturday afternoon, I brought my car to a Santa Monica location for an oil change. The young man explained that my particular make and model requires synthetic oil and this service would cost $74.00. He handed my a document with that price on it, I handed him my keys and I was on my way.

When I returned, another man asks for $103.00. I explain to him that there must be a mistake and I show him the document. He says that the person made a mistake and it would cost $103.00. I told him this was unacceptable. After 10 minutes of attempted reasoning, he offered $10.00 off. I refused and asked for the manager.

Now 20 minutes into the checkout process, a man who identified himself as Isaiah, the manager emerged. I calmly explained that a mistake had been made and asked him to honor the quote.

Very rudely and unprofessionally he says �Sorry dude, it needed 8 quarts, so I need $103.00�. Again I refuse, explaining I have a written quote. After another 15 minutes of him more or less holding my car for ransom, I insist that he call his supervisor. He at first says �I don�t have his number dude� He then says �Listen dude, and this is a one time offer, I�ll give you 6 dollars off� take it or leave it�. Again, I refuse, stating the kid before him offered 10 dollars off. Isaiah says �You should�ve taken it dude, tough luck.

Now I�m outraged and so is the woman friend who gave me a ride. . I then assertively say �I will not pay one cent more than I was quoted and will wait as long as necessary�. He then shouts across the garage in front of the staff and another customer �I guess that should say something about your career�.

Now, beyond furious, I say, �If you don�t call your supervisor immediately or give me my car keys, I�m calling the police�. I ask if we are in L.A. or Santa Monica. He answers �I can�t remember dude�, and walks away It�s been 45 minutes of ugliness and I then call the Santa Monica Police to settle the matter. FINALLY he calls his supervisor who apparently gives him authorization to honor my quote.

One would think at this point that this incredibly unpleasant matter would be over.

He gives me the agreed upon price and asks me to swipe my card. I swipe it and notice the credit card machine says �Transaction cancelled�, not �Declined�, so he says �Do you have another card? This one is declined. I try the card 2 more times. This time noticing that his hand is on the mouse and is clicking cancel on the transaction.

It took nearly an hour of raising my voice and getting upset to pick up my car.

This is inviolable the worst experience I have ever had a retail.

This is also the worst possible ambassador a brand could ever have.

Posted by: s on January 13, 2008 05:25 PM

I also work for jiffy lube in Memphis, TN. i'm sorry that you had a bad experience, but just because you had a bad experience with one Jiffy Lube, doesn't mean that the whole company is bogus. A bad experience is a possibility wherever you go. SHIT HAPPENS! GET OVER IT! Jiffy Lube still makes more money than any other fast lube place in the country by far and the company is still growing. you just got the worst out of the best.

Posted by: chris fears on January 15, 2008 09:32 AM

I also work for jiffy lube in Memphis, TN. i'm sorry that you had a bad experience, but just because you had a bad experience with one Jiffy Lube, doesn't mean that the whole company is bogus. A bad experience is a possibility wherever you go. SHIT HAPPENS! GET OVER IT! Jiffy Lube still makes more money than any other fast lube place in the country by far and the company is still growing. you just got the worst out of the best.

Posted by: chris fears on January 15, 2008 09:33 AM

I also work for jiffy lube in Memphis, TN. i'm sorry that you had a bad experience, but just because you had a bad experience with one Jiffy Lube, doesn't mean that the whole company is bogus. A bad experience is a possibility wherever you go. SHIT HAPPENS! GET OVER IT! Jiffy Lube still makes more money than any other fast lube place in the country by far and the company is still growing. you just got the worst out of the best.

Posted by: chris fears on January 15, 2008 09:36 AM

Terrible service!
I pull up and they ask me to move my car around back. ok, thats fine, I go in and stand there for 15 minutes, nobody bothers to come in and talk to me or get me rooling instead there is 1 guy who may or may not of been doing some work in the shop. the other 8 monkeys just standing around scratching their asses much like monkeys do. well after 20 mins i had seen enough, still nobody had bother to even sign me in or acknowledge me. I left with a honk and a wave. no way I'm giving this place my money.

Posted by: jason on January 16, 2008 10:17 AM

Change your own oil, or find a friend that knows how! That's the best way because you know that you have the right oil, filter, and that everything is tight. I change my own oil and it's very cheap, only 10 bucks for the oil and filter. Just jack up the vehicle, change the filter (don't overtighten, and make sure old gasket is off) and pull the plug (don't forget to reinstall it but don't overtighten), then let down and refill the engine. Or find a smaller locally owned shop if you don't have time for on your own.
I've changed my own oil for 3 years now, and helped my dad do it for 5 years before that (I'm 19) and we haven't had a problem yet.

Posted by: Jordan White on January 16, 2008 02:36 PM

I find it funny that the only people defending Jiffy Lube are the employees. And judging by the language and some bad grammar, it pretty much says it all, they are hiring morons with bad attitudes.

Posted by: B. Page on January 19, 2008 10:10 PM

If there are any among you contemplating changing your own oil and filter, I'd just like to say one thing. Make sure to look at the old filter when you take it off. Sometimes the rubber gasket/o-ring does not come off with the filter. If it remains stuck on the engine and you screw down the new filter, the pressure will push the oil out between the two, dumping all the oil from the engine.

Posted by: B. Page on January 19, 2008 10:17 PM

jiffy lube employees would be happy not to see any of you bitchy customers anymore, you think never coming back is some kind of threat to us, 65% of you jerks come in whith an attiutde to begin with

sorry you had to pay an extra 10 or 15 dollars because you're to weak to say "no", you think i give a crap that you had to pay a little extra when my boss is threatening to fire me if i don't sell more

jiffy lube is EXPENSIVE and SLOW, even i know that, so why do you people keep coming back

Posted by: jiffy on February 6, 2008 06:53 PM

friends took a toyota van to jiffy lube they put the oil in the wrong place (rad) the rad oppening is next to the oil fill the engine blew. they got a newer car from jiffy lube. ps be smart change your own oil and also jiffy lube oil is recicled oil

Posted by: joe baker on February 9, 2008 05:51 AM

I had a truck serviced by the Jiffy Lube in Weatherford Texas. As the Jiffy lube Employee stated shit happens! This is true but the Jiffy Lube should not be allowed to not stand behind there work! I have spent over 5k in repairs to my truck after there poor quality control. Jiffy lube has made NO effort to pay for this damage. Just excuses why it has not been paid. My work was done on my truck Oct. 31, 2007. After agreeing they screwed up, here we are February of 08 and they are still stalling.

Posted by: Chip Bean on February 9, 2008 09:53 AM

I work at Jiffy Lube and I would just like to say I do care for the customer and so does my store, we go out of our way to make sure that our customers are treated with the respect that they deserve. Not all of the jiffy lube franchises or stores are garbage like the ones you all complain about. Dont believe me? Drive to Gastonia NC and let our dedicated team service your car. You then would understand not everyone in the world wants to steal your sweet album collection or loose change from your car. Thats why the customers we service have been coming to our store for years and they trust that we would never steer them in the wrong direction with there service for a few extra dollars. Our customers coming back for long term service is more important to us then selling a transmission flush or wiper blades to make a few extra dollars. So before you go off saying "jiffy lube sucks" think about it like this, some people are shady scum some people are not, everyone is different. Plus jiffy lube is franchised, which means maybe one store sucks but a different store might be something to recommend to your own mother. Its not the company who cuts corners or sells unneeded products it is in fact that piece of garbage human being(S) you the customer dealt with on that bad jiffy lube occasion.

-John South Lubes franchise store 3150 gastonia NC

Posted by: John on February 10, 2008 10:32 AM

J lube SUCKS!!!!!!!!!!!
I am a former employee of a jiffy lube in montana. The owners of all the montana jiffy lube's a lieing pieces of shit Aaron Madson and Harry Mead. They will charge you 40-50 dollars for an air filter that cost them 10-20 dollars at a parts store I worked with jiffy lube about a year and i saw all this stuff happen on a daily bacis. We had 1 tech on more than 1 occasion reccomend rear differental services on front wheel drive cars. i also saw tranny services being performed when they didnt need to. For every one that lives in montana dont waste your time going to a shit show like that.

Posted by: Moc on February 19, 2008 03:07 PM

J lube SUCKS!!!!!!!!!!!
I am a former employee of a jiffy lube in montana. The owners of all the montana jiffy lube's a lieing pieces of shit Aaron Madson and Harry Mead. They will charge you 40-50 dollars for an air filter that cost them 10-20 dollars at a parts store I worked with jiffy lube about a year and i saw all this stuff happen on a daily bacis. We had 1 tech on more than 1 occasion reccomend rear differental services on front wheel drive cars. i also saw tranny services being performed when they didnt need to. For every one that lives in montana dont waste your time going to a shit show like that.

Posted by: Moc on February 19, 2008 03:07 PM

I got a typical Jiffy Lube story. Went to get an oil change in south Raleigh. I also requested that they replace my cabin air filter (I had to explain what it was a couple times and show them where it was). When I went to pay they told me the cabin air filter was $53.00. I told them they were wrong and that a week before I was at another Jiffy Lube and they told me it was $18.00. So I told them to take out the old cabin filter and not to charge me.

I went across the street to Auto Zone and got the filter myself. Wanna guess how much I paid? $9.00. The Auto Zone guy told me if you took the highest possible retail price for the filter and doubled it, you would still pay less than $53.00.

With that said....Jiffy Lube is a complete ripoff.

I also called back to let Jiffy Lube know they could probably save some money by getting their filter from Auto Zone (just a suggestion) but they hung up on me.

Thanks Jiffy.

Posted by: Billy on March 1, 2008 06:50 AM

you all are on that bullshit jiffy lube might mess peoples shit up but so do those damn people at mcdonalds when they are making ur cheeseburger

Posted by: Brian on March 3, 2008 07:55 PM

Only someone who is totally nuts would go to jiffy lube. They wrecked my car. Drained the oil and forgot to fill it! I guess they were too busy selling me stuff I didn't need. Had to fight them off with a stick.

Jiffy Lube Sucks. They should changed their name to WTF.

Posted by: mark on March 13, 2008 08:49 AM

I am an automotive service writer for a complete automotive shop, not a quick change station. A cabin air filter can easily be $50 or more at a mechanic shop as labor rates are usually $70-$90 an hour. Some cabin air filters are located behind the glove compartment and often call for half an hour of labor. A filter that is costs $9 usually lists for $18-$20. Add the labor (roughly $40) to the list price of the filter ($20) and voila! $60. Now this is not for ALL vehicles nor would I expect to pay a high school kid $80 an hour labor, but it is possible they can cost this much.

The moral of the story is this: You get what you pay for. While the vast majority of repair facilities will cost more than a quick lube station, you have the professional atmosphere and expert knowledge of ASE certified master technicians under your hood; not Little Jimmy from your local high school.

Posted by: AutoServiceOKLA on March 13, 2008 10:33 AM

I took my expensive car (2004 Lexus) to Jiffy Lube for an oil change--mistake. In the night a month later, I became stranded on the highway, because my engine was destroyed (because the oil filter had come detached). I had to have my car towed, to find a ride home from the highway, and to be stranded without a car for several days at home. I had to place several calls to Jiffy Lube to understand the proper procedure to file a report. I had to find a ride to Jiffy Lube's worksite to submit and fill out the "incident report" with my personal letter of the altercation. After submitting the ?incident report,? I received the bottom-of-the-line rent-a-car (even though, my current car was a Lexus and I meet regularly with high net worth individuals as part of my job), however I accepted the lower-end model. I then received a phone call from Jiffy Lube?s district manager, who acknowledged culpability and informed me that my only option was to have Jiffy Lube?s partner businesses repair my vehicle (why would I have the place that ruined my car repair it). After not accepting this offer, I have had numerous phone conversations with the district manager willing to work with him?not pleasant conversations. Apparently naﶥ, I expected a new motor and a quick resolution having my Lexus Dealership repair my car.
Understanding that Jiffy Lube wouldn?t provide a new engine, I was then willing to accept a used engine. Understanding that the Lexus Dealership?s engine is more costly than Jiffy Lube?s provider, I was then willing to accept an engine from Jiffy Lube?s provider?the sole purpose to save them money?but to have the Lexus Dealership install the engine. But Jiffy Lube was unable to have their provider hand over their Lexus engine without doing the repair. I adamantly require that the Lexus Dealership installs my engine, because they have State-of-the-Art Equipment, Certified-Trained-Technicians from Lexus, and service that specializes only with Lexus cars. Also, if something were to happen to my car in the future, my car will maintain its current warranty status having it repaired at the dealership?it won?t if I go to another repair shop, because they are not Certified Technicians from Lexus.
Jiffy Lube?s district manager finally was willing to comprise with me and have my car repaired at the Lexus Dealership. However, immediately after being told that Jiffy Lube was going to pay the dealership to repair my car, the regional manager recanted the offer.
In my business if I wrong one of my clients, I go above and beyond rectifying the situation. To have my car repaired at the Lexus Dealership is a reasonable requirement, so that I can maintain my current warranty status, and to give the customer peace of mind. I have made several compromises with Jiffy Lube in fixing my car, whereas Jiffy Lube hasn?t made any compromises. I have been treated as a transaction throughout this entire experience. Jiffy Lube never apologized or empathized to my situation. They have tried to push me around, so I accept the smallest settlement?which has been a horrible experience--just so they save a couple thousand dollars. Jiffy Lube is utterly unethical and it stems from the upper management.

Posted by: David Richardson on March 15, 2008 07:16 PM

I took my expensive car (2004 Lexus) to Jiffy Lube for an oil change--mistake. In the night a month later, I became stranded on the highway, because my engine was destroyed (because the oil filter had come detached). I had to have my car towed, to find a ride home from the highway, and to be stranded without a car for several days at home. I had to place several calls to Jiffy Lube to understand the proper procedure to file a report. I had to find a ride to Jiffy Lube's worksite to submit and fill out the "incident report" with my personal letter of the altercation. After submitting the ?incident report,? I received the bottom-of-the-line rent-a-car (even though, my current car was a Lexus and I meet regularly with high net worth individuals as part of my job), however I accepted the lower-end model. I then received a phone call from Jiffy Lube?s district manager, who acknowledged culpability and informed me that my only option was to have Jiffy Lube?s partner businesses repair my vehicle (why would I have the place that ruined my car repair it). After not accepting this offer, I have had numerous phone conversations with the district manager willing to work with him?not pleasant conversations. Apparently naﶥ, I expected a new motor and a quick resolution having my Lexus Dealership repair my car.
Understanding that Jiffy Lube wouldn?t provide a new engine, I was then willing to accept a used engine. Understanding that the Lexus Dealership?s engine is more costly than Jiffy Lube?s provider, I was then willing to accept an engine from Jiffy Lube?s provider?the sole purpose to save them money?but to have the Lexus Dealership install the engine. But Jiffy Lube was unable to have their provider hand over their Lexus engine without doing the repair. I adamantly require that the Lexus Dealership installs my engine, because they have State-of-the-Art Equipment, Certified-Trained-Technicians from Lexus, and service that specializes only with Lexus cars. Also, if something were to happen to my car in the future, my car will maintain its current warranty status having it repaired at the dealership?it won?t if I go to another repair shop, because they are not Certified Technicians from Lexus.
Jiffy Lube?s district manager finally was willing to comprise with me and have my car repaired at the Lexus Dealership. However, immediately after being told that Jiffy Lube was going to pay the dealership to repair my car, the regional manager recanted the offer.
In my business if I wrong one of my clients, I go above and beyond rectifying the situation. To have my car repaired at the Lexus Dealership is a reasonable requirement, so that I can maintain my current warranty status, and to give the customer peace of mind. I have made several compromises with Jiffy Lube in fixing my car, whereas Jiffy Lube hasn?t made any compromises. I have been treated as a transaction throughout this entire experience. Jiffy Lube never apologized or empathized to my situation. They have tried to push me around, so I accept the smallest settlement?which has been a horrible experience--just so they save a couple thousand dollars. Jiffy Lube is utterly unethical and it stems from the upper management.

Posted by: David Richardson on March 15, 2008 07:16 PM

JIFFY LUBE DOES SUCK....BUT SO DO THE CUSTOMERS THAT GO THERE. FIRST ALOT OF AHOLES THAT COMPLAIN ARE JUST GONNA COMPLAIN FOR ANYTHING BECAUSE THEY HAVE NO LIFE. IF YOU CAN CHANGE YOUR OWN OIL THAN DO IT, IF NOT TAKE IT TO THE LUBE PLACE AND HAVE IT DONE..YOU COMPLAIN ABOUT THE PRICE BUT IF YOU THINK ABOUT IT, IT'S ONLY ABOUT $10 OR $12 BUCKS FOR AN OIL CHANGE A MONTH YOU PROBLY SPEND MORE ON FAST FOOD AND DIET DRINKS A DAY LAZY BUMS...

Posted by: FRED "G" on March 21, 2008 05:59 PM

WARNING!! do no go to Jiffy Lube. Let me tell you the dirt as an employee about to quit. First of all the employees are not certified for anything. They are a bunch of teenagers that know absolutely nothing about cars. Secondly as an employee they make us work in 100+ degrees in a shop with no A/C, cars that come in are even hotter I have scars on my hands and arms from being burned so many times. Sometimes I despise people in China working in sweatshops because at least they are not in the sun. They are so cheap they cannot even buy us drinks. I can't begin to tell you how many cars we have broken in my 2 years ive seen 4 blown motors and countless other things broken that were our fault. Managers do not care about anything but sales. PRICES ARE INSANE go buy 5 quarts of oil for 2.99 at any auto parts store for 15 dollars and do it yourself dont pay more then double that price and risk your car blowing up on the way home.


JIFFY LUBE SUCKS

By the way every month there is a bonus called HSSE. If no one gets hurt then there is a 3.5% bonus for everyone. Managers and Regional managers will do anything in there power to not let an employee ruin this bonus for them. A glass window fell on a employees head and they made sure he would not go to a hospital and get it checked out because they would lose there precious few dollars.

Posted by: Tom on April 9, 2008 02:29 PM

Its really funny to read some of these posts. Its even more funny to hear the JL employees attempting to explain.....(Never seen so many "f-you's" in one paragraph...what class...)!!!
With limited time, I have been forced to use them from time to time and have experienced many of the same problems.....I agree, mark the components that are going to be changed with a marker or something...So many times I find the mark I left on the filter, etc.....if your engine block is covered with a light dust and you dont see finger prints on an associated repair....you better
second guess that something was done...its a shame, but its true...Find a mechanic in your area, build a relationship with them, it will help in the long run.....I have brought my mechanic so much business, he does stuff for free or close to it alot...as for juffy lube, its just a name, so beware of the others too!

Posted by: joe on April 11, 2008 04:16 PM

Its really funny to read some of these posts. Its even more funny to hear the JL employees attempting to explain.....(Never seen so many "f-you's" in one paragraph...what class...)!!!
With limited time, I have been forced to use them from time to time and have experienced many of the same problems.....I agree, mark the components that are going to be changed with a marker or something...So many times I find the mark I left on the filter, etc.....if your engine block is covered with a light dust and you dont see finger prints on an associated repair....you better
second guess that something was done...its a shame, but its true...Find a mechanic in your area, build a relationship with them, it will help in the long run.....I have brought my mechanic so much business, he does stuff for free or close to it alot...as for juffy lube, its just a name, so beware of the others too!

Posted by: joe on April 11, 2008 04:16 PM

Well, caroline and paul, same thing happened to my friend. She went and had her oil changed at EZ lube and when she left, she was on Pacific Coast Highway, when her hood came smashing up to her windshield and shattered it. Just teaches you, jiffy lube, Ez lube, any Lube, dont trust em.

Posted by: Cora on April 11, 2008 04:17 PM

This is about the guy who brought the brand new Dodge truck in. You dont need to freakin bring a new vehicle in you retard you if it doesnt have 3000 miles on it dont bring it in

Posted by: NLDunne on April 15, 2008 11:59 AM

FUCK YOU GUYS MAYBE IF THE CUSTOMERS DIDN'T CREATE SUCH A HOSTILE WORK ENVIRONMENT EMPLOYEES WOULDN'T FEEL PRESSURED AND MESS SOMETHING UP. THE CUSTOMERS NOT ALWAYS RIGHT. THE CUSTOMERS ALWAYS AN ASSHOLE!

Posted by: mike on April 21, 2008 08:46 PM

I just started at a jiffy lube, because that is the only way to get into the auto service business, without going thru years of expensive school. The one Iwork at seems pretty good,but I even had a bad experience at a jiffy lube. A few years ago, I had a car in jiffy lube for an oil change. they stripped the threads on the drain plug, and put the wrong filter on which leaked. I say oil changes aren't that hard. At least your local stealership isn't as bad as jiffy lube.

Posted by: gush way to get into the auto service business, without going thru years of expensive school on May 1, 2008 01:20 PM

Fred "G"'s caplocked comments sound a lot like something ignorant you would hear from a Jiffy Lube representative in Houston. Fred G. sounds like a type-A hothead jerk to me.

Posted by: Mike Popilchak on May 5, 2008 02:12 PM

Fred's caplocked comments sound a lot like something ignorant you would hear from a Jiffy Lube representative in Houston. Fred sounds like a type-A hothead jerk.

Posted by: Mike Popilchak on May 5, 2008 02:13 PM

I have been to JL about 10 times in my life. Two out of the ten times they screwed up. Once they did not replace the oil filler cap and once they didn't tighten the oil filter enough so it leaked. I went back to tell them they had lost my oil filler cap and they found one that fit (not the original). The manager then congratulated me on my new cap, inferring that my old one was going to wear out! To be fair, he was very nice. So, anyway, I'll say eight out of ten technicians were good. Sorry to those eight technicians who have pride in their work, but that's not good enough. I think our frustration as customers is that JL has one job to do, and its not that hard (I've been doing it myself since I was sixteen and never screwed it up). I would prefer to go there because I live at an apartment and I don't have a good place to work on my car. I would even pay a few dollars more if I could have some peace of mind but as it stands now, I don't trust my car in the hands of JL. I do think each JL branch is different though. Some hire crack addicts and others seem all right. Just my two cents and I actually wish JL good luck.

Posted by: brad on May 11, 2008 10:37 AM

@john

"Not all of the jiffy lube franchises or stores are garbage like the ones you all complain about. Dont believe me? Drive to Gastonia NC and let our dedicated team service your car. You then would understand not everyone in the world wants to steal your sweet album collection or loose change from your car. Thats why the customers we service have been coming to our store for years and they trust that we would never steer them in the wrong direction with there service for a few extra dollars."

Those few sentences cause my hair to stand on end. I don't think I would trust you any further than I could throw you. As a former jiffy lube employee of two different stores, both owned by different people and seeing the same practices going on, I can honestly say that your statements are pure bullshit. The lie is so total and transparent that its not even funny. Along with most employees I have been told to "keep looking till you find something wrong" or have seen people intentionally screw up customer cars just because they didn't want to service it or didn't like the way the customer looks. At being paid 6 an hour, I can't blame most for not wanting to work. 6 dollars an hour doesn't pay for much anymore. Can't pay rent, gas, utilities, food, daycare or anything off of that. Thats fine for some high school student, but its an embarrassment for someone that has to raise a family. Anyway, the point of this is to say that every jiffy lube is the same. Just some have slick son's of bitches like the above posted jon south working there trying to cover up everything.

Posted by: Ryan on May 25, 2008 10:19 AM

Yes NEVER go to Jiffy Lube. They tricked me with the buy one get one free crap, but guess what there was no get one free it was just a scam. Also I had them change a burnt out bulb on my brAKE LIGHT now its full of moisture because theyguy doing it was a moron.

Posted by: Kelly on May 28, 2008 02:26 PM

i took my car to jiffy lube and they doble filled my oil holer wich could brake your car now i need to but a whole new engene

Posted by: nathan on June 1, 2008 09:29 AM

YEA WELL MIKE POPILCHAK SOUNDS LIKE THE LAZY BUMM I WAS TALKING ABOUT. YOU COMPLAIN AND COMPLAIN BUT YOU ARE THE MAIN ONE THAT GOES TO JIFFY LUBE BECAUSE YOUR PROBABLY TOO FAT TO CHANGE YOUR OWN OIL. YOU ARE THE MAIN ONE BUYING SUPER SIZED MEALS WITH A DIET DRINK...LOL

Posted by: FRED "G" on June 19, 2008 06:39 PM

i am a jiffy lube manager and i must make this clear! i am educated and vey well paid for my honest hard work! just so all of you missinformed people understand jiffy lube has a very intese and rigid traing program both hands on and p.c. based!AND YES WE ARE A.S.E. TRAINED AND CERTIFIED! IF YOU CANT PASS THE TRAINING AND CERTS! YOU CANT WORK FOR JIFFY LUBE! we do what your dealer and mechanics due for 15 to 50% less! in half the time! with a warranty that blows any dealer warranty out of the box! i rub a tite honest polite and helpful operation! the public comes to me with there second largest investment that must remain safe for there fam's! i also have to sleep at night! so i insure that all of my crewmen are top performers when it comes to positive classic american craftsmanship and work ethic! bottom line i would fire any employee that lied cheated or stold from a person who pays our paychecks! bottomline! so dont be so insukting about the wages we make i make over 60,000 a year! yes our staff is way under paid i think its horrible thats why it take good care of my crew i by them lunch on an almost daily basis i supply boots and socks for my guys! cold drinks! i do this so that our service is always perfect for the public! happy crew = happy customers! you people also need to see it from our eyes you people come in and instantly demand or try to bullshit your way in to a 19.99 oil change and what you fail yo realize is 2 things one we have a cost of goods and inventory that needs to be accounted for and 30 idiots before already tried the same thing! also if we diecount every oil change how would we make money? do you go to mcdonalds and order food and name your own price? you come in at 7:30 am and demand us to open early becouse you dont want to be late for work!ever think get your fucking oil change when you have time hmm? then you go and drive your car on the high way at 60mph and get the engine to about 500 degrees farenhieght and then decide to get an oil change abd demand it be done in ten mins.

Posted by: integrity on June 21, 2008 06:53 PM

Ever heard of spell check? Dude you are a retard!

Posted by: Billy on June 28, 2008 07:10 AM

If that came from a manager were all in trouble!!!!

Posted by: KJM on July 6, 2008 10:12 AM

everyone is always complaining about something but i dont see anyone here climbing under their cars after driving them for several hours. i bet most of the people on here still get their vehicals serviced at quick lube shops. ive been getting mine serviced for years their and same with my mom brother sisters and no problems but thats because if you the customer are nice and arent making a big deal about a price or service or something you generaly will not have a problem. if you go in thiunking the service will be bad then you will find something to complain about. you also must understand humans make mistakes i'll admit since i started working there ive seen some mistakes but we are human we make mistakes... also about commision comments.... the manager and assistant dont make commision they make bounus on how they ran their store for the month and that goes off warrenties... so if they get it taken away for something getting messed up dont you think they are going to train their employees so that they dont have and faults and dnt have to worry about paying for stuff when it could have simply been avoided... if we mess up bring it back, youl'll see signs of it before your engine gets blown or damaged... I have now worked for Lube managment in utah for over two years and i havent seen an engine get blown... not all jiffy lubes are bad yes some maybe but if you were to judge off one experinse some where i would never go to taco bell, wendys mcdonalds or any fast food place because they all have messed up at one point and time... no one or company is perfect and human error happens if your so worried about us not changing your filter or doing a service get off your but and walk out of that lobby and watch them do the work. i have people always ask me to see their old oil filters or airfilters, personaly i like to show them it and let them watch me throw it in the garbage or recycle bin. jiffy lube has helped further my knowledge about cars and experenice. just by working there i have had 3 job offers to work at full service automotive shops and train to be a master mechanic. If the company is so bad why do we donate so much of our profits to different organisations each year? during the food drive we match pound for pound what people donate and we match dollar for dollar what peolpe donate through Jiffy Lube. SOme are bad some are good i cant talk for everyone but i do know i try to keep my crew happy and doing honest work by doing double checks on every car that leaves my shop

Posted by: gonzo on July 9, 2008 08:20 AM

Jiffy lube is one of the worst auto care centers ever!! Jiffy lube is no longer concerned with their loyal customers, but with money.Jiffy lube is pressuring their managers to make the most money they can off of every car they service.jiffy lube says they will not base a service on the smell or look of any of your vehicles fluids, although ive seen this done countless times.Jiffy lube has no integrity, nor pride for the work they do. If i was a jiffy lube customer id boycott

Posted by: billy on July 27, 2008 03:27 PM

Wow... JLI USED to be the place to be. Started in 1979... Owned by Pennzoil in 1990... Bought out by Shell Oil in 2002... Sold off as a company operation by 2004... NO WONDER it sucks! I should know! I started work for them in 1996... By the time I got the golden parachute with selling the market to franchises in 2006 I was a Regional Manager... Tragic... I now bring my vehicles to Valvoline these days...

Posted by: Holden on July 29, 2008 07:55 PM

I work at jiffy lube i just started there a few months ago i really like the job the j team traning video is very long and very time consuming and in the few months i have been working here we have not ripped off any one accidents do happen people have bad experiances some are just bad people but dont hate jiffy lube just becuase 1 guy made a mistake or just was an idiot and didnt do something right were all not stupid and yes we are all ase certified to change oil. and not every one that works at jiffy lube is an idot i am working there as a summer job before i start college to become a diesl mechanic sorry for all your accidents
but please dont blame one whole company for one person's mistake

thank you

Posted by: matt on August 11, 2008 02:21 AM

I work at jiffy lube i just started there a few months ago i really like the job the j team traning video is very long and very time consuming and in the few months i have been working here we have not ripped off any one accidents do happen people have bad experiances some are just bad people but dont hate jiffy lube just becuase 1 guy made a mistake or just was an idiot and didnt do something right were all not stupid and yes we are all ase certified to change oil. and not every one that works at jiffy lube is an idot i am working there as a summer job before i start college to become a diesl mechanic sorry for all your accidents
but please dont blame one whole company for one person's mistake

thank you

Posted by: matt on August 11, 2008 02:22 AM

Jiffy Lube embodies everything NOT to be in a legitimate business.

Posted by: Another Matt on August 19, 2008 04:56 PM

so let me get this straight? you correct your missspells with computer right? so doesent that mean your stupid ass cant spell too! capt.obveeeeouassssshjdlqd

Posted by: integrity on August 20, 2008 03:08 PM

i demand a discount! i have never been here before butt i deMand a discount! i treat you like shit even though your opening doors for me and being Extremely polite! i have no clue about the mechanics of a car and i want my oil change in five min! my trans fluid has never been changed and i have 75,000 miles on my car and my engine coolent has never been changed aswell! my air filter is caked with dead bugs etc. my cabin filter is a dirt block my diff fluid is beyond black and jiffy lube is trying to ripp me off telling me about these issues there doing what i am paying them to do butt there trying tO ripp mE off! my trans blew becouse jiffy lube changed my oil! ya! i just want a $15.00 oil change! its not my car! its my moms car shes 65 dont do anything but the oil change! its my kids car dont do any thing! (that could keep them safe in there car) i.e. maintenence! shit my car died at only 85,000 miles becouse i never did any preventitive maintanence its jiffy lubes falt! you guys always spill oil outa my car (car is an old dirtbucket with 245,000 miles and laeks like a sive)i want you guys to do that trans and rad flush its $109.99 AND $79.99 + TAX RIGHT LUBE GUY!WHEN I GO TO CHECK OUT I AM GONNA ACT LIKE YOU NEVER TOLD ME THE PRICE! AND REFUSE TO PAY! I AM A PIG AND NEVER CLEAN MY CAR NOW VACUM IT DETAIL STYLE! I KNOW EVERYTHING INCLUDEING THE FACT THAT A CAR CAN RUN ON TRANS FLUID! YA! I AM ON MY LUNCH BREAK CHANGE MY OIL IN 2 MINS I NEED TO GO BACK TOO WORK(WHY DONT YOU WHAT TILL AFTER WORK MY DEAR I MEAN WE ARE OPEN TILL 8PM FOR YOUR CONVIENECE)I HATE THE WORLD AND JIFFY LUBE BUT I ONLY CHANGE MY OIL AT JIFFY LUBE! ITS ALL YOUR FAULT! MY CAT DIED ITS J.LUBES FAULT! I AM RUDE GROUCHY UN EDUCATED WHEN IT COMES TO CARS AND LIFE MORAL VALUE I DEMAND THINGS AND THINK I AM ENTITLED TO WHAT EVER I WANT THE WORLD REVOLVES AROUND ME! I AM A JIFFY LUBE CUSTOMER!

Posted by: pig customer on August 20, 2008 03:38 PM

i demand a discount! i have never been here before butt i deMand a discount! i treat you like shit even though your opening doors for me and being Extremely polite! i have no clue about the mechanics of a car and i want my oil change in five min! my trans fluid has never been changed and i have 75,000 miles on my car and my engine coolent has never been changed aswell! my air filter is caked with dead bugs etc. my cabin filter is a dirt block my diff fluid is beyond black and jiffy lube is trying to ripp me off telling me about these issues there doing what i am paying them to do butt there trying tO ripp mE off! my trans blew becouse jiffy lube changed my oil! ya! i just want a $15.00 oil change! its not my car! its my moms car shes 65 dont do anything but the oil change! its my kids car dont do any thing! (that could keep them safe in there car) i.e. maintenence! shit my car died at only 85,000 miles becouse i never did any preventitive maintanence its jiffy lubes falt! you guys always spill oil outa my car (car is an old dirtbucket with 245,000 miles and laeks like a sive)i want you guys to do that trans and rad flush its $109.99 AND $79.99 + TAX RIGHT LUBE GUY!WHEN I GO TO CHECK OUT I AM GONNA ACT LIKE YOU NEVER TOLD ME THE PRICE! AND REFUSE TO PAY! I AM A PIG AND NEVER CLEAN MY CAR NOW VACUM IT DETAIL STYLE! I KNOW EVERYTHING INCLUDEING THE FACT THAT A CAR CAN RUN ON TRANS FLUID! YA! I AM ON MY LUNCH BREAK CHANGE MY OIL IN 2 MINS I NEED TO GO BACK TOO WORK(WHY DONT YOU WHAT TILL AFTER WORK MY DEAR I MEAN WE ARE OPEN TILL 8PM FOR YOUR CONVIENECE)I HATE THE WORLD AND JIFFY LUBE BUT I ONLY CHANGE MY OIL AT JIFFY LUBE! ITS ALL YOUR FAULT! MY CAT DIED ITS J.LUBES FAULT! I AM RUDE GROUCHY UN EDUCATED WHEN IT COMES TO CARS AND LIFE MORAL VALUE I DEMAND THINGS AND THINK I AM ENTITLED TO WHAT EVER I WANT THE WORLD REVOLVES AROUND ME! I AM A JIFFY LUBE CUSTOMER!

Posted by: pig customer on August 20, 2008 03:41 PM

this is to the post posted by: pig customer on August 20, 2008 03:41 PM

u took the words right out of my mouth. I worked for jiffy lube 4 about 6 months then finally got out of school to start a career as an EMT. I took BS. from all types of people acting like i was stupid and incompetent when in reality YOU as the customer broke your car in most cases. Ive had people come in " OH ! i brought my car in here 2 years ago and now its leaking" "i brought my car here 2 weeks ago and look @ the floor its dirty" "OH you were supposed to clean my car but there's a s*** stained diaper still on my floor. All these people look @ everything as the consumer where almost all employees that i worked with bent over backwards for you people. But look @ it as an employee point of view: customers treat you like they're smarter than you. Managers and owners treat you as if you were a slave. The store i worked @ averaged about 60-70 cars per day not counting sunday which avg about 25-30. now that wouldnt be so bad if the technicians made maybe 10-15$ an hour to start. right?. well news flash customers. minimum wage. thats right minimum wage. and on top of it 9/10 employees that work there are to the point of jumping of a cliff, EVERYDAY. dont start with the employees start with the company itself then the owners and the managers

Posted by: Anthony on September 3, 2008 05:55 PM

I took our Ford Focus wagon to Jiffy Lube in Portland, Oregon.

We purchased the car the week before and realizing it had 77,000 miles I decided to have the engine flushed.

The "Manager" did the work himself. After 2 1/2 hours I went to check to see what was taking so long. I was told that it was finally done. I noticed the machine they used had only used 2 inches of fluid and I questioned how the engine could be "Flushed" with so little fluid. The manager assured me that everything was fine.

Needless to say, my wife took the car to work the following week and after the first day the car came home "Boiling Hot"! We immediately took it back to the dealer and after many apologize he gave us our money back.

I took it to our machanic and he said that the engine was not flushed at all. The simply add pressure to the engine to try to extract the fluids. After not completing the service they simply put the car back together and greatfully took our $110.

I spoke to the manager and the "Owner" of the Jiffy Lube and they told me it was too bad but they were not responsible. (The sad part is we have been customers there for 10 years! We have spent thousands of dollars on repairs on all 6 of our past vehicles).

The repairs cost us $1500 to repair. I believe this company is a fraud and a rip-off with no sense of morals... LIVE AND LEARN I guess...

The Jiffy Lube is located off of 102nd drive in Portland. Please don't go there.

Posted by: Robert Ramirez on September 18, 2008 05:59 PM

What I think astounds me the most is that all Jiffy Lubes are grouped into one category. I have been in the quick lube business for 11 years and I love working on cars. I have no interest in tearing apart an engine, or becoming ASE certified, I just love what I do. I take pride in working hard and in eleven years, never blowing an engine, transmission, differential, etc. I treat my customers with the utmost respect, even when they walk in and are rude as all hell. I do have a job to do, and there are other people waiting, so can you please get off your cell phones before you pull in and set business behind because you have no common courtesy? I will only recommend services to you that I have no history of being done at our stores, and only if you are due at the appropriate mileage per your manufacturer recommendations. I do not agree with some things that my company does, but I haven't worked for any company that doesn't have quite a few quirks, have you? As far as the price...we deal directly in oil products and the companies that sell us oil have been raising prices, in some cases 10%. Anything you do yourself will always cost you less, hence we are a business. We have to pay utilities, labor, cost of product, maintenance on the many things in our shops, rent for the building and land, and so on, but you complain about $35 to have someone change your oil for you? I understand that it isn't rocket science to change oil and that 90% of the population don't even know how to do it, but to treat me like garbage when you come to me for a service? What happened to treating others with respect? My parents raised me right, but I would say common courtesy is dead in the world. I bust my butt day in and day out for you all just to be swore at and disrespected all day long. Hi, welcome to Jiffy Lube. How are you today?" Question, what should the response be? Any normal person would say, "I'm fine, thanks" Do you know what I hear EVERY time I greet a customer? "Just change my oil." and sometimes it's "Listen, all I want is a fuckin oil change." Well listen up...all I want is a customer to treat me with respect.

Thank you for your time.

Posted by: Kelly on September 21, 2008 10:55 AM

What I think astounds me the most is that all Jiffy Lubes are grouped into one category. I have been in the quick lube business for 11 years and I love working on cars. I have no interest in tearing apart an engine, or becoming ASE certified, I just love what I do. I take pride in working hard and in eleven years, never blowing an engine, transmission, differential, etc. I treat my customers with the utmost respect, even when they walk in and are rude as all hell. I do have a job to do, and there are other people waiting, so can you please get off your cell phones before you pull in and set business behind because you have no common courtesy? I will only recommend services to you that I have no history of being done at our stores, and only if you are due at the appropriate mileage per your manufacturer recommendations. I do not agree with some things that my company does, but I haven't worked for any company that doesn't have quite a few quirks, have you? As far as the price...we deal directly in oil products and the companies that sell us oil have been raising prices, in some cases 10%. Anything you do yourself will always cost you less, hence we are a business. We have to pay utilities, labor, cost of product, maintenance on the many things in our shops, rent for the building and land, and so on, but you complain about $35 to have someone change your oil for you? I understand that it isn't rocket science to change oil and that 90% of the population don't even know how to do it, but to treat me like garbage when you come to me for a service? What happened to treating others with respect? My parents raised me right, but I would say common courtesy is dead in the world. I bust my butt day in and day out for you all just to be swore at and disrespected all day long. Hi, welcome to Jiffy Lube. How are you today?" Question, what should the response be? Any normal person would say, "I'm fine, thanks" Do you know what I hear EVERY time I greet a customer? "Just change my oil." and sometimes it's "Listen, all I want is a fuckin oil change." Well listen up...all I want is a customer to treat me with respect.

Thank you for your time.

Posted by: Kelly on September 21, 2008 10:56 AM

I went to both jiffy lubes on western blvd in jacksonville nc. the first store i went to i got my oil changed and the idiots didnt put oil back in it, caused my car to seize up. the denied ever even changing my oil. funny thing i had the sticker in the window of the vehicle. the second time i went to jiffy lube across the street. this place chaned my oil in like 10 mins...... yeah ok and while they were doing that they drained my ac. i went back to the store and confronted them about it and they offered to fix it for 100 dollars. i got a complaint for filled it out and handed it back, since i dont see them actually fixing it im in the process of getting a lawyer. go to hell jiffy lube you fucking suck.

Posted by: phantom on October 5, 2008 03:16 PM

I was a former Jiffy Lube manager of a store located in the Mid West. There was tremendous pressure from Corporate to keep the average oil change time below 10 minutes, which of course, led to the dishonest practices mentioned above. For example, just wiping the oil filter clean instead of replacing the filer, or using whatever grade of oil that was in stock rather then the type of oil recommended by the auto manufacturer.

One particular time, some arrogant fellow in a BMW M5 requested an oil + filter change and added "and make that snappy!" Turns out that we were short of Mobil 1 5W-20, so we topped up the engine with apple juice (from the fridge in the lunch room).

I would never bring my own vehicles into Jiffy Lube for _any_ service. Heck, at the time I didn't even risk bringing my cars to the shop I managed.

Posted by: FrankS on October 21, 2008 10:25 AM

I work at a Jiffy Lube in Kansas. I have been looking on the internet lately, and I am horrified at all of the complaints I have observed. It is rediculous that some locations still cheat/scam customers. I would like to point out that, and this is very important, that the services we recommend are best on manufacturers recommendations by mileage. We do not make up services. I understand some locations may do this, but I encourage people to look past lazy, and improperly trained people. I strive day by day to make the customer happy, and if I notice an employee incorrectly performing a service I will tell him. I appreciate all of the complaints I have seen, but keep in mind most of you are not mechanics. The majority of people can not determine what is the right oil filter for the car. All I ask is that you do not immediatly assume wrong doing. This is not the case, and at the Jiffy Lube I am employed at, all complaints are handled appropriatly. Refunds are given when they are deserved, not for people trying to get a free service. I also recommend if this company bothers you all so much simply stop coming in. It is rediculous how I get treated by customers on a day to day basis. All I do is read what is recommended off of the computer, I am not the devil nor is this company. To be completly honest if you ask me, I'm going to say the majority of the people bitching on this website have no idea what the fuck they are talking about, and I am sick of listening to the bull shit. Grow a pair of balls, and quit blaming your irresponsible car care on other people. There is only one person to blame for this. If you had any idea how many customers a day we get who are overdue on their oil change by at least 5,000 miles you would shit your pants. Somehow though when the car does not run properly it is our fault. When your radiator fluid is thick and rust colored. It is probably not our faults when your car overheats because you have put off doing the service for so long. Yet again it is our fault somehow. Take care of your cars, and I think you arrogant excuses for human beings would notice a big difference. Keep bitching though it is doing a whole lot of good.

Posted by: Unidentified on December 3, 2008 12:41 AM

Jiffy Lube does blow goats. Every time it seems I have a day off I need to take my girlfriend's car to that horrid place. Not to change the oil but to fix the problems that occurred after they changed the oil. They keep forgetting how to put the belly pan back on after the oil is changed (2002 Passat, seems very similar to the original thread maybe we take it to the same place). hmmm maybe put back the bolts that secured the thing in the first place guys!! The last time I was there I almost ripped thier faces off yet again when i simply asked to put in some new headlamps which I had brought to the place. When they tried to charge me $6 a lamp I said nooo wayy I'll do it myself but I guess I'm the idiot to think that someone in the service business could take 4 minutes to do a favor without charging some fee. I wish I could charge $6 every time I change a bulb.

Posted by: Jiffy B. Lows on December 8, 2008 06:24 AM

There are enough of us on here to file a class action lawsuit. and this Bitter chump before me is just the idiot we'd like to get on the stand and defend Jip N Looses awful service...

Posted by: Simon on December 8, 2008 04:29 PM

The lug nuts on my car were not tightened as a result. My wheel came off as I was driving on the Highway headed to Chicago.

Posted by: Roy Brown on December 15, 2008 08:21 AM

man its sad to see that so many people hate a jl i fucking work there have had no complaints in fact im a manger i mean yea the sythetics are expensive but if u treat ur car right ur not going to have problems to many people run there mouths about jiffy lube and there is no need for it,its a great company to work for mistakes do happen because we are human duh u make mistakes at your job and u cant say u dont no one is perfect and if you are going to complain about prices do it your self we arnt here to screw your car up we are here to help you from not being on the side of the raod broke down if we recomend it, it needs to be done we arnt doing our job by not telling you if your car has a belt that is going to break soon or your dex rad that You put green coolant in it is gelled or has build up give us a break 9 out of 10 people love our service at my shop and region at all the shops in the region 100% customer sat is always number 1 if you are complaining about our service we didnt give that satisfaction that you paid for

Posted by: JLI on December 16, 2008 06:58 PM

jiffy lube is the shit!!!
your all stupid and whinning about your car's breaking get a better job to buy another and stop complaining i hate the human race and buy stuff at jiffy lube so i can break your car and rip you off!!!!!!! HAHahahHHhHhHhHAHAHAQHAHAHAh

Posted by: nik on December 17, 2008 07:33 PM

Hello. I am an employee at a Jiffy Lube in northwest Indiana, and though the horror stories I have read are astounding to say the least, I am most surprised by the comments about the employees. I have not worked for Jiffy Lube very long but I have been working on cars with my father, brother, and father-in-law for almost ten years. I am an ASE Certified master mechanic, and I am also female. Every day I encounter numerous rude guests that assume that I am too stupid to do anything but work at a quick lube, which also seems to be the mindset of many of the people commenting on this website. Besides my mechanical experience I have a BA in psychology and I am an experienced certified phlebotomist (that means I could very well be working in a hospital drawing your blood and running tests to save your life). Why do I work at Jiffy Lube? In case all of you with you immense job security and huge paychecks have not noticed the economy is not good, the job market is even worse. There are many men that I work with that are very smart and suited for much better jobs, but they are not out there right now, and we all need to provide for our families somehow. I am being paid $7.00 an hour, that is it, with a husband who works his ass off for every dollar just like I do, and our two kids. Think about that the next time you pull your car into a Jiffy Lube, expecting us to be cheery, polite, and thorough, while you are treating us like we are the scum of the earth and not even good enough to spare a kind gesture.
By the way, since most of you "could be changing your own oil", watch them! I have never been to a Jiffy Lube service center that hides your vehicle from you while your oil is being changed. . .that is what your dealerships do.
Have some common courtesy for other human beings, realize that we are working our asses off, and show a little decency. How would you like to be treated the way you all treat us?

Posted by: Jessy on December 21, 2008 07:45 PM

PLEASE LISTEN TO ME!!!!


I HAVE WORKED AT JIFFY LUBE FOR THE PAST 10 MONTHS IN THE SOUTH FLORIDA AREA (WEST PALM BEACH) I AM THE SERVICE WRITER AT THE STORE. MOST OF THE SERVICES I RECOMMEND ARE ACTUALLY RECOMMEDED BY THE MANUFACTURER. IT IS A HORRIBLE WORK ENVIROMENT ONLY A COMPLETE MORON WOULD THINK THIS IS A WONDERFULL JOB. THE EMPLOYEES YOU GUYS COMPLAIN ABOUT ARE ACTUALLY SOME OF THE DUMBEST PEOPLE IN THE AUTOMOTIVE INDUSTRY. THERE IS NO WAY I CAN EXPLAIN THIS TO YOU. WE ARE EXTREMELY UNDERPAID, OVERWORKED , AND THREATENED WITH OUR JOBS. IF I HADNT BEEN FORCED OUT OF MY LAST JOB BY THE HORRIBLE ECONOMY I WOULDNT BE THERE. WE WERE RECENTLY BOUGHT BY A COMPANY CALLED ATLANTIC COAST ENTERPRISES WITH GLORIOUS PROMISES ABOUT BETTER PAY, BETTER WORK ENVIROMENTS. THAT WAS NOT THE CASE. ALOT OF PEOPLE WERE FIRED BECAUSE OF THIS MOVE THEY REMOVED ALL PREVIOUS BONUSES, VACATION DAYS, AND TOLD US THAT ALL THAT MATTERED WAS D.O.B. (DOLLARS OVER BASE) THAT ACCUMULATES WHEN WE SELL YOU EXTRA SERVICES. SO NOW WE ALL RUN AROUND LIKE FUCKIN CRAZY. IF OUR MANAGERS DONT SELL ENOUGH THEY ARE WRITTEN UP, SERVICE WRITER COULD BE FIRED. THE AVERAGE PAY THAT IS GIVEN TO PEOPLE THAT ARE SUPPOSED TO CARE ABOUT YOUR CAR AND WORK OVER TEN HOURS A DAY IS JUST 7.50 AN HOUR. THEN YOU GET TRAINED ON A COMPUTER BECAUSE MOST PEOPLE THAT DO THIS ARE DRUG ADDICTED IDIOTS WITH NO FORMAL EDUCATION, A FELON AND MOST LIKELY A DROPOUT. THEY COULD PAY THEIR EMPLOYEES MORE BUT THEY DONT THEY ARE HORRIBLE EMPLOYERS ITS THE WORST ENVIROMENTS THAT IVE EVER WORKED IN. THEY EXPECT SO MUCH BUT GIVE BACK NOTHING. THEY JUST INCREASED THE PRICES EVEN MORE WHEN PEOPLE WERE COMPLAINING ABOUT THE SUDDEN 8$ INCREASE IN PRICE. DO YOURSELF A FAVOR NEVER GO THERE STARVE THIS COMPANY TELL YOUR FRIENDS TAKE YOUR CAR TO THE DEALER THE PAIN AND HASSLE ISNT WORTH IF YOUR LUCKY THESE GUYS WILL ACTUALLY DO THE OIL CHANGE. THEY TURN SOMETHING AS SIMPLE AS A OIL CHANGE INTO AN EXTRAVAGANT DISPLAY AND THAT IS WHY THINGS DONT GET DONE. KEEP IT SIMPLE STUPID. I HATE WITH AN UNDYING PASSION THIS COMPANY. I JUST THOUGHT YOU GUYS WOULD LIKE TO KNOW ALL OF THIS, THIS IS WHY IT ISNT BEING DONE RIGHT THE PEOPLE WORKING ON YOUR CAR ARE BEING PUSHED BY PEOPLE THAT DONT KNOW WHAT THEY ARE DOING AND THE PEOPLE DOING THE SERVICES ARE MISTREATED THIS IS A COMPANY THAT REALIZES THAT THE ECONOMY IS DYING AND TAKES IT OUT ON THEIR EMPLOYEES. OIL CHANGES ANYWHERE ELSE ARE 19.99, TIRE ROATATIONS ARE SOMETIMES FREE WITH THEIR SERVICES AND HELL SOMETIMES THEY'LL THROW IN SOME FREE NITROGEN, TRANNY FLUSHES ARE CHEAPER ELSEWHERE AND THEY PROBABLY COST LEST AND ARE DONE BY QUALIFIED MECHANICS, DO NOT GET ANYTHING HERE STARVE THIS PLACE TELL A FRIEND SPREAD THE WORD. I HAVE MORE I COULD TELL BUT I CANT THINK OF ANYTHING RIGHT NOW IF YOU ANY QUESTIONS AT ALL PLEASE FEEL FREE TO CONTACT ME I WILL ANSWER ALL QUESTIONS YOU ARE BEING SCAMMED

Posted by: SMILING DOG on December 23, 2008 06:28 PM

I am an employee at Jiffy Lube in Houston, Texas. I am only working there until I can find another job. Jiffy Lube hires a lot of hacks that don't know the first thing about cars. I am a collision repair student, and I know more about engines, and high end vehicles than employees who "worked" on vehicles for years. Many of them don't know the difference between oils, viscosity,or the difference between regular and synthetic oils. Most people who are employed there are just slaves of this corrupt company, Jiffy Lube International. They have no life outside of Jiffy Lube, don't understand that they are getting screwed in pay, and that the company doesn't care anything about their employees. The only thing that they care about is their customers....customer's money that is. I personally would not take my car to any quick lube place for an oil change. I change my oil and filter myself, A.It's simple B. I know that a bunch of high school kids who know hardly anything about cars work there. On services like radiator and transmission services, they want us to reuse those one-time use clips on your hoses and lines. Just little stuff like that. I wouldn't bring my higher end car to Jiffy Lube (Lexus, Mercedes Benz, BMW), they don't know anything about luxury cars at all. It was for Texas state inspection,but a BMW M3 with the SMG transmission. My boss did not know how to drive it, so I had to explain to him how to get it moving. If a place like that doesn't know how to drive the car, just imagine what they'll do under your vehicle. I came across this forum just looking to see if anyone else realized how much Jiffy Lube sucks. I hate to say that I even work there, but you live and learn. Don't take your vehicles to a Jiffy Lube.

Posted by: FM 2920 on December 25, 2008 01:16 PM

I am an employee at Jiffy Lube in Houston, Texas. I am only working there until I can find another job. Jiffy Lube hires a lot of hacks that don't know the first thing about cars. I am a collision repair student, and I know more about engines, and high end vehicles than employees who "worked" on vehicles for years. Many of them don't know the difference between oils, viscosity,or the difference between regular and synthetic oils. Most people who are employed there are just slaves of this corrupt company, Jiffy Lube International. They have no life outside of Jiffy Lube, don't understand that they are getting screwed in pay, and that the company doesn't care anything about their employees. The only thing that they care about is their customers....customer's money that is. I personally would not take my car to any quick lube place for an oil change. I change my oil and filter myself, A.It's simple B. I know that a bunch of high school kids who know hardly anything about cars work there. On services like radiator and transmission services, they want us to reuse those one-time use clips on your hoses and lines. Just little stuff like that. I wouldn't bring my higher end car to Jiffy Lube (Lexus, Mercedes Benz, BMW), they don't know anything about luxury cars at all. It was for Texas state inspection,but a BMW M3 with the SMG transmission. My boss did not know how to drive it, so I had to explain to him how to get it moving. If a place like that doesn't know how to drive the car, just imagine what they'll do under your vehicle. I came across this forum just looking to see if anyone else realized how much Jiffy Lube sucks. I hate to say that I even work there, but you live and learn. Don't take your vehicles to a Jiffy Lube.

Posted by: FM 2920 on December 25, 2008 01:16 PM

Took my perfectly fine vehicle to Jiffy Lube. After leaving, within 3 miles, the engine seized. Jiffy Lube failed to put oil back in. Now instead of paying for the damages they caused, it's in litigation.

Humor of it is, they even complimented me on what fine care I take of my car.

Posted by: Steve on December 27, 2008 07:39 AM

I took my F-150 to Jiffy Lube for a routine oil change because I was going back to Michigan and was going to leave my sister the vehicle. One of the men told me that I needed to replace an old oil filter. I told the man to go ahead and change it..... well, so I left the shop and not to long after I lost my breaks too. One of the men put a large cut in the break line. They afterword told us that they could rig it up for us, we said NO? That almost killed me and my family! I well never go there again.

Tucson, AZ
Jiffy Lube on 17 W. Ajo way

Posted by: Greg Wombles on January 3, 2009 07:24 PM

I will never go to Jiffy Lube again. Wish I had read this blog before I went. All I wanted was an oil and filter change. They tried to sell me everything under the sun even though I made it clear that was all I wanted. Tried to convince me that I should have a procedure done that would "flush" all the crap out of my engine. I told them I didn't believe there was any such product, and since my dealer, where I normally have my service done has never suggested it, I thought it was probably a rip off. They said they put 40# of pressure in my tires. I told them the manual says 35# and to take out 5. I checked the tires later and they were between 30 and 32.

Posted by: James Russo on January 4, 2009 07:56 AM

My mother took her car in to Jiffy for an Oil n Filter Change, and for a Transmission Flush. Two weeks later while driving home from church she heard a consistent banging noise. The next day when she took it to the mechanic she was told there was little to no transmission fluid in her transmission nor was there any form of leak to explain any fluid loss; and the cost to repair in parts alone would be $1100, not including the labor...I called Jiffy to ask that exactly it was she paid for two weeks earlier. On the receipt it suggests they put 3 bottles of transmission fluid and that they double checked their work for accuracy- What a load of crap.

Posted by: Patricia Rose on February 3, 2009 09:52 AM

I work for a major fleet management company, and I take calls from numerous "mechanic" shops all over the country as a matter of course. I decide what work gets performed on the vehicles we lease to our clients, check parts prices, make sure that the labor time is reasonable, etc. My major qualifications for this position include 12 years as a mechanic in the United States Army, 10 in the automotive industry as a civillian at progressively higher positions, and ASE certifications (not a Master Tech yet but I'm getting around to it)... I wanted to give you a little background on myself so that my opinions won't seem unqualified.
With the above in mind I have to say that when some mongoloid from a JL calls (which is quite often, even though we keep telling people not to use them) it sends chills up my spine. It's like Stalin's human/gorilla hybrid army disbanded and started thousands of quick-lube facilities to thwart the happiness of anyone unfortunate enough to wander in. They routinely leave out drain plugs (we have more luck than the average consumer...we MAKE them buy new engines), install mismatched and unneccesary components, upsell things that are not needed, and in some cases, do not exist.The average employee is functionally illiterate. They often ask me to help them understand their computer sytem, which I have never seen. They are DANGEROUS to your vehicle. Please, PLEASE stay away if you value your vehicle.

Posted by: Ross on February 8, 2009 01:06 PM

I would just like to say I am a manager at Jiffy lube (company southlubes) we are required to sell $62.00 on every car or we get wrote up or fired just recently they now make us work 6 days a week (because we are on salary) If we dont make $62 dollars on every car.we start at 7:30 and close at 6:30 with no lunch break 6 days a week once in a blue moon we are given a day off.They have like 60 stores in florida south carolina and north carolina I have called most of the stores and talked to the managers we are tired of being at work all the time we have no time to spend with are family do you think we care about our job or your car we are here because times are hard right now and they know it all the managers I talked to are looking for another job we even talked about all quiting at one time but i know that wont happen its just talk the only way we get time off is to call in sick when you tell your district manager about this he says there is nothing he can do so do you think we care about your car??? or you??? I will be leaving real soon I am looking right now for another job and I have a few lined up some companys still belive in family first

Posted by: fred on February 18, 2009 05:23 AM

Everyone here is right in one thing they say "Jiffy Lube Sucks". It sure does. I work there now for a few years and the horror stories I have seen for myself are crazy.

I read only a handful of stories from here and read in one its not all jiffy lube workers don't know about cars which is true. I have been working on car since before I could drive so I do know what im doing however every employee in the shop I work at was either taken off the street or released from prison put in front of a hood, told what to do once, and trusted from there to do the job. Even the managers and district manager don't know about cars. They got there positions by selling extra stuff. So when something does go wrong dont always think you can trust a manager!

The location I work at also sells people unnecessary services for no reason. We have had a few cars come in with 3000 miles. The first oil change of a vehicles life and these poor customers were sold air filters. As much as I argue with the boss about pulling air filters at such low mileage I cant win because he is my boss.

I wont go into detail with the horror stories but will tell none of these stories have surprised me. Anything from a missing drain plug to a oil cap being left off and the vehicle coming back on fire has happened at the location I work at. There was even a time the worker added 8 gallons of oil to the engine. We even had a worker add tranny fluid to the engine. There was even one time during a fuel system cleaning a worker didnt put the brake booster line back (wrong line to do a fuel system cleaning) and the customer almost wrecked right after leaving because he had no power brakes.

For the owners of cars with skid plates on the bottom. Sometimes the skid plate is handled improperly and break (how do we fix). By not telling the customer and zip tie it back up. As the boss said when the car leaves its not our fault anymore.

Honestly Jiffy lube does not even care about oil changes. All they care about is robbing customers with there extra services. Oil changes does not even really profit the company its the extra crap they sucker people into. If anyone ever hears the term CMF on bay 1 said while getting oil changed they are calling you a "cheap mother f**ker".

If anyone still wants a oil change from Jiffy Lube come out to long island they might get the job done in a jiffy but you might not get lubed and in the end you possibly wont be getting where you got to go in a jiffy.

Posted by: Mrs. X on February 20, 2009 09:03 PM

that is kinda funny how you claim all jiffy lubes suck. I have had great service for years on my 2 cars. wich are alot more exotic than a PASSAT. 1 ferrari and a benz AMG. each wich are specialty filters. Jiffy lube has been nothing but great on my cars, not mention saving me about 150 per oil change on my benz, and alot more on my other car. So just because the one you went to sucks. they all dont

Posted by: mike on February 22, 2009 11:32 AM

I'm from Tucson AZ. I went in to JL on Ina for a rutine oil change, they recommended a transmission fluid change, I agreed 3 months later the tansmission on my Nissan Murano 06 was OUT. It cost me $5,075 to replace it at the dealership, they also said that the incorrect fluid was used that it clearly reads in a sticker on the dipstick USE CVT FLUID. So I went with Frank Maldonado (store manager) to see if they could help me out, he said that they use an additive which is comparable to the one recommeded and he handed me a flier with an 800 number to call there supplier, "Sorry I can's help you, we stand by out work".
I'm out $5,075 which is a mini fortune for me these days. I went to the BBB and to small claims court to see if they can help me out.
If you have had this problem PLEASE contact me at cesar.trrs1@gmail.com
PS this was the last time I go to Jiffy.

Posted by: Cesar Torres on February 22, 2009 09:44 PM

First, anyone who goes to jiffy lube is usually retarded. I know I used to work there. They know nothing of their car or any of it's parts. That is why you probably didn't know that Passats are a pain in the ass to work on moron. Maybe you should get off your ass and try it on your own. If you own something that is worth more than $5000 you should probably know a little bit about how it works. Second, blaming jiffy lube shouldn't be your answer. You should blame yourself for going there.

Sincerely,
Someone who had to put up with customers like you at jiffy lube and knows that you are all retarded. Not mentally handicapped. You could be normal you just choose to think with your ass instead of your brain. Go eat a quarter pounder you douche bag.

Posted by: Noone on February 28, 2009 01:02 AM

i work for a jiffy lube in las vegas. I HATE IT!!!!!!!!!!!!!!! they lie, cheat, and steal EVERY DAY!!!! i wish i could find a better job! you're all right, jiffy lube sucks!!!!!

Posted by: eric on March 5, 2009 03:37 PM

Greeter: Welcome to Jiffy Lube. What will it be for you today?

Customer: Yeah, I'd like a Quarter-Pounder with cheese and extra pickles.

Greeter: I'm sorry but we don't serve hamburgers here.

Customer: Hmm... then I'll have The Asian Chicken Salad and a medium Coke.

Greeter: ...Sir? I think you are confusing us with McDonald's; we are a place that changes oil.

Customer: Oh, my mistake. I heard that you guys were the same as McDonald's, I just figured that since you guys mess up on orders and screw people, that there wouldn't be much difference.

Posted by: Smartass on March 18, 2009 04:20 AM

Jiffy lube sucks apologize for it all you want.
Nobody would take their car there unless they were up against the wall. And their prices are a such a rip off it is apparent they see people as cattle to be stripped of their hides.
You loyal workers I sure hope you are making top
money where they strip you of a hundred bucks for an oil change.

FUCK JIFFY LUBE THE PERFECT PLACE TO BOYCOTT

Posted by: Jim on April 16, 2009 01:42 PM

Jiffy lube sucks apologize for it all you want.
Nobody would take their car there unless they were up against the wall. And their prices are a such a rip off it is apparent they see people as cattle to be stripped of their hides.
You loyal workers I sure hope you are making top
money where they strip you of a hundred bucks for an oil change.

FUCK JIFFY LUBE THE PERFECT PLACE TO BOYCOTT

Posted by: Jim on April 16, 2009 01:42 PM

I used to work at jiffy lube and one day we ran out off full synthetic oil for that customers car specification, my manager knowing this charges the customer for full synthetic and tells us to put high mileage synthetic blend (cheaper oil). they try and sell items/services for commission and for a promotion to CSA customer service adviser. welcome to life if you think jiffy lube is the only place that does this well wake up some places some times don't even change the oil.

Mike

Posted by: mike on April 28, 2009 05:34 PM

jiffy lube is great! i had my first oil-change done there. they figured i was clueless and ass-raped me so hard that i promised myself never to make that mistake again. that was 10+ years ago and i've changed the oil myself ever since. all thanks to jiffy lube.

oh and one time when i was drunk heading home from the bars i stopped by the shop and vandalized it. maybe not the most mature thing to do but i was a kid and it felt good to know that in the grand schema at least they lost money on fucking me over.

Posted by: olle on June 9, 2009 06:41 PM

WOW! I cannot believe so many postings on one brand can possibly be true, well this site speaks for itself. We as people like to complain and get things of our chest, some complain to make a difference but it seems that affirmative action is rarely taken. Reading these post's there are approx more then 70% of people dissatisfied and any business minded person knows thats bad for business.

To employees; I don't want to put anybody down and thats not right, but you need to take the time to listen with care towards your customers, most of the time customers are right 80% and there are a few that just want to free load.

To Customers; If your problem is not resolved, please be confident and take your issue to the next level, the regional office of Jiffy Lube you should be talking to the Profit and Loss Department.

My main thing is let your actions speak louder then your words.

This is a perfect site to start with, and I'm sure things will get recognized and settled.
This is American People.

Posted by: common on June 15, 2009 11:36 AM

i had my first day a jiffy lube today, the thing is a sweat shop. i sat in front of a computer for 5 hours to learn how to wash fucking windows and use a vaccum. they expect you to clean all the windows in 2 minutes. all they care about are their numbers. you are also suppose to great a customer with in 10 seconds of them coming on the lot. the store manager actually said drop everything to answer the phone by the second ring. If your in the middle of something and someone comes you have to stop. no wonder why things get fucked up especially when its busy. they push you to get the lowest time in doing a complete oil change. thats really smart, lets see how fast we can do a fucking oil change. i worked for 4 hours today and im not bringing any car i ever own to jiffy lube and wont recommend it to anyone. a perfect example of how fucked up they are is july 4th falls on a saturday this year, now saturdays are mandatory work days. so july 4th is a mandatory work day, in my opinion that is fucking ridiclous. close for one day, its july 4th how many people are going to be getting their oil changed anyways, let your employees enjoy the 4th with their families.

Posted by: employee on June 20, 2009 04:41 PM

Signature Service also included being lied to about being 2 quarts low (I checked it before leaving the house), and leaving Jiffy Screwed with all 4 tires having different pressures, ranging from 19 to 27 pounds.

that was the last trip for us.

ps. they did vacuum, gotta give them that one.

Posted by: Unhappy W. J'Lube on June 28, 2009 07:54 PM

I must be the only schmuck that hasn't had any problems with Jiffy Pubes. I mainly go there for oil changes and decline their other services. So far I haven't had an engine seize on me so I guess they're doing something right. One thing is certain and that is that they work on volume. There is not much money to be made on an oil change. They make their money trying to up sell you on things like air filters, wipers, anti freeze flush, and assorted other light maintenance things. One thing you should do is try and observe the technician when he's working on your car. Sometimes it's hard if the bay is too far away. In that case, stand outside and look.

Posted by: Dave on July 3, 2009 01:46 AM

Jiffy Lube in Glenview on Greenwood and Glenview road.

here's what's wrong

1) waiting room is filthy
2) employees are yelling at each other across the bays, no customer wants to hear the constant yelling
3) guy comes out, lots of machismo, calls me over to his computer and says that the mfg recommened oil is synthetic and that since I have a new car, I will void the warranty if I don't put in synthetic oil, on top of that, he says that "they'll know i didn't put synthetic oil in" if my engine has problems. B******t! What a scare tactic! I told him to stop trying to scare me and put in the regular oil.
4) i didn't care for the filthy, oil stained attendant not putting in any type of seat or floor covering in my car when he drove it into the bay
5) they said they "couldn't get the air filter out of the car". in other words they were too lazy to take off the four screws, two of which are somewhat difficult to get to, but regardless how is it not possible to take out of a near brand new car? Morons!

will never, ever take my car to Jiffy Lube again. I'm going to do what I did in my 20's, change my own oil, won't have to deal with those yahoos and I get a little self satisfaction. by the way, Pep Boys in Skokie wasn't much better with my other car, nice oil hand print on the door, hood, and steering wheel.

Posted by: JJ on July 14, 2009 02:03 PM

These guys failed at one of the most basic jobs. Paid for oil and filter change. Idiots couldn't figure out how to change the filter so they left the old one on. Well I guess someone has to hire these morons to keep them from boning their own sisters long enough to eat their own boogers!!

Posted by: Ivan on July 16, 2009 12:14 AM

You people are idiots, a jiffy lube isn't any different than any other auto shop you go to. Some stores/employees want to help and are honest. Some are not. Some want to make the bonus by selling more to the customer. Some of these stores have school kids working on your car. I am a licenced mechanic, red seal. I am currently working at 520 marine dr jiffy lube. Some of our salesman sell everything they can. Some sell nothing. And some like myself try to sell you whatever you NEED. If you would just check your owners manual, you would see what services you car requires and when. Lazy people rely on a school kid at the store to tell them what the car needs. Oh yes, and a car will run with no oil. I have personally seen it on hondas. I have seen them come in, making no noise and when i pull the plug, nothing comes out. The wrong filter on a car would not cause any damage unless oil was leaking from it. The amount of money a shop makes from a customer is directly proportionate to how little the customer knows about his car. Educate yourselves and stop bitching.

Posted by: darren on July 26, 2009 09:30 AM

We took our Mazda 5 in for our first oil change. I know we should have gone to the dealership, but I thought it would be okay. Everything was normal in the oil change, but things started to go very wrong the next day. Our car started making a weird clunking sound and the oil light went on. We towed it to the dealership who concluded that they put the oil filter and the o ring in wrong. Oil leaked out of the car and the o ring got stuck in the timing belt. Our brand new car's engine was completely ruined. A 5000 job.
After inspection, our dealership has taken pictures and has concluded that it is all Jiffy Lube's fault. We are now trying to get them to pay for the whole thing, but guess how easy that is?
This business is unbelievable, incompetent, and unworthy of any dime that you have. Don't go to this or any Jiffy Lube and spread the word.

Posted by: Mallory on August 3, 2009 09:55 AM

This site is great! I was a former district manager for Jiffy Lube, so I have a great personal knowledge of how the company works.

First, they are not worried about how many oil changes they do in a day, rather it's more about how many "Dollars per Car" you can ding the customer for. I have seen good managers who ran perfect teams in their stores get fired because they can't get their average ticket high enough. By the way, Jiffy Lube stresses to all it's employees how important it is to reach $60.00 per car.

Second, they hire their employees based upon how well they think they will work out as a salesperson. It is true they send their employees through a computer based learning module, but that doesn't teach you how change the oil on every car, but if you have never worked on a car before, which most havn't, it won't show you enough to do the job properly.

Third, the company has cut their labor force down so low that getting your oil changed in ten minutes becomes a major feat for them.

Jiffy Lube has changed from changing oil to trying to sell you everything under the sun. If you must end up at a Jiffy Lube, I would suggest you take your car's owners manual in with you, just to be sure what they are reccommending is what you really need.

JIFFY LUBE SUCKS!

Posted by: Brian on August 4, 2009 01:35 PM

iam an employee of jiffy lube in houston, tx. i will keep my name off the record due to fear of retaliation. i currnetly still am employed with this god awful company.i have been working at this jiffy lube for about a year now and am ashamed of there dishonesty. i myself am an honest person and currently attend a world reknown technical school for the automotive industry called Universal Technical Institute. so when it generally comes down to cars i know what iam talking about and what iam doin, unlike these unprofessinal scam artist. i have witnessed honest hardworkin customers sacrifice hundreds of dollars for the prevenitive maintaince of their vehicles. on one occasion an african american driving a new 2008 jaguar x-type. came to us for an oil change and wanted a full synthetic oil change and a new air filter. well iam sure yal all know a synthetic oil change is $68.99 plus tax and is only up to a total of 5 quarts. the jaguar takes 6.5-7 quarts. then we charge like 6 extra dollars per synthetic quart. well any ways we were out of all synthetic oils and all we had was the cheap basiic penzoil gold 15w40. so the csa then charged the poor man for the synthetic oil change and told us lower bay techs to go get the cheap stuff. ok i backed off and said i wont do it take my employee number off the ticket. and for all you car buffs like me out there this is a pretty sophisticated piece of machinery and it generally is recomended that it is to have either 5w20 or 5w30. ok well the other employees said tell them and your fired. well i couldnt say anything i got bills to pay and a baby on the way. we also did not have the air filter in stock so they CUT an existing air filter to fit the filter housing. kepp in mind this has also been done to countless other people and there vehicles with numerous differnet kinds of services. including a blown engine thats was once the heart and soul of a brand new 2009 for f-250 power stroke turbo diesel. cuase of death : regualr oil was added instead of rotella. i was also assaulted by a mexican lower bay technician that is to blame for basically everything that has gone wrong to the cars that drive out form our store. he is one of the main employees that will do this. when i went to file for the assault and have him fired i was again threatend with my job. nothing was ever done to him and is still currently employeed. an iam the one always getting b******ed at for shit when i actually do the job that is requested the right way. now for the down low on the staff at my store. the manager is having sexual relations with the female employees by telling them he will promote them if they put out. and one of them well she is just a slut ok.he also is know to smoke marijuana in his car during breaks and go out to lunches and bars with one of the female employees that he shows some pretty genourous favortism towards. the mexican lower bay tech that has been there for like 8 years deals drugs on company property, smokes pot and drinks while clocked in, many of these occasions are with the store managers acknowledgement. i know this becaes i have witnessed them two. the mexican lower bay tech (please iam not a racist just trying to describe without sayin names) aslo has added wrong oils and also has countless time not even performed the service the customer was charged for. like fuel filters and greaseing the lubrication points on the tie rods and drive shafts. know were getting to the slutty girl that is with the store manager, she gets to leave when she wants, make her own schedule, gets away with countless no call no shows. has been witnessed snorting lines of cocaine off the back off the toilet in the employee bathroom, has accepted bribes to pass a failed state inspection. people i would not lie about this kind of stuff. i infact just got off of work. i thaught yal all should get an inside look at what is really happining behind the scenes.

Posted by: virus21 on August 5, 2009 03:58 PM

YOu people are freakin idiots. I do not work at Jiffy Lube, but I have watched them in action. They check EVERYTHING and make sure that what they are telling you is correct. They also make sure they have to correct filters and DO NOT try to lie to you so you will buy extra services. You people go in there bitching about God knows what, make guys loose their jobs because you are an idiot and dont check shit...

Posted by: Biz on August 17, 2009 03:27 PM

JiffyLube destroyed my tires by over-inflating them during their "service check". On 06/26/09 (5738 W. Irving Park, Chicago, IL 60641) I went to JiffyLube to change oil and filter. During the "service check" their technician added air to the rear tires. A month later I heard noise coming from the rear of the car. The noise was unbearable at high speeds. Today I went to a car mechanic to inspect the noise coming from the rear tires. It turned out that the tires were over-inflated with pressure over 60psi! The tires' internal steel wires were simply ripped.

Thanks to their service now I have to replace the tires which were brand new from TireRack.com It will cost me over $200 to replace them because the tires cost $87 each plus shipping.

Posted by: Peter on August 18, 2009 04:19 PM

Jiffy lube sucks period. Losers and idiots.

I pay a little extra to get it done right at the dealership.

Posted by: JR on August 21, 2009 01:33 AM

Jiffy Lube is a joke. My one and only experience with them was a huge hassle. I went there on my lunch break to get an oil change, and it was quick and easy. I get back to work, and after about 10 minutes I notice a huge puddle of oil accumulating underneath the car. I drive a Honda and never had a problem with this before. I managed to get back to the Jiffy Lube, and I watched in disbelief as these morons realized they had put my oil filter UPSIDE DOWN. They "hmmm"ed and "haaahh"ed for a few seconds to try and cover up their utter idiocy, and THEN had the balls to tell me that the reason I had a leakage was because of a bad seal! The guy told me his buddy was a mechanic right up the street, and he'd only charge me 200 bucks to fix it. I stood there and laughed at him completely amazed by his audacity and cluelessness.
I don't honestly think that all Jiffy Lube's are like this, but I do know how big businesses run, and they are beholden to the bottom line, period. That was the one single time I was dumb enough to take my car to one of these nickel and dime outfits because I was in a rush, and guess what? I'll never do it again! Be smart and take your car to a mom and pop, local mechanic who take pride and servicing your car. You may have to pay 10 or 20 bucks more, but the money will be going into a honest person's pocket, and not these money-grubbing dickheads at Jiffy Lube!

Posted by: matt on August 23, 2009 11:20 AM

you cannot put a filter upside down buddy?

Posted by: joe on September 3, 2009 07:09 PM

I work at jiffy lube in danbury, ct. And I love jiffy lube its fun "SEE YOU IN THE NEXT 3000 MILES for our signature service! Hahaha 10 dollers off! Yerrrrrrooo!!!!"

Posted by: ryanpenn203 on September 6, 2009 10:09 PM

I am a Store Manager for Jiffy Lube in Nebraska. I have over 8 years of experience in the automotive preventive maintenance industry. I have seen a lot of negative responses to this post. Unfortunately the bad experiences receive a lot more press than the positive ones. There are hundreds and hundreds of Jiffy Lube stores out there providing positive customer experiences every day.

Let me break it down for you--- Jiffy Lube is a national chain. Just like McDonald's there are many different franchise owners as well as corporate owned stores. The corporate run stores are managed by JLI (Jiffy Lube International). The franchises can vary in size from 1 store up to about 450 stores. JLI requires that Jiffy Lube stores follow certain rules and procedures in order to use the Jiffy Lube name, but sometimes they are not followed like they should be. "Darren" who posted on July 26, 2009 is right that it all depends on the people that are at the store you are visiting. I just fired an employee who did not follow our quality inspection procedure and left a drain plug loose. There is no room for that at my shop!

"Darren" is also right that you should educate yourself about your vehicle. Some basic knowledge is important to have about something as vital as your vehicle. All of the recommendations on Jiffy Lube's computer system is based on YOUR vehicle's manufacturer suggestions for 'severe service' maintenance. Look at your owner's manual: There will be two maintenance schedules- one for 'severe' conditions and one for 'normal'. If you read the definitions you will see that almost no one drives under 'normal' conditions because 'severe' includes things like stop & go driving, multiple short trips, and cold starts. That is why Jiffy Lube gives you the 'severe' service recommendations. Remember- the manufacturer's maintenance schedule is really only designed to keep your vehicle from breaking down for the warranty period. After the vehicle is about five years old they want you to get a new one. We want your vehicle to be able to keep going as long as you need it to. My personal vehicle has 204,000 miles on it and going strong. The old adage that 'an ounce of prevention is worth a pound of cure' is true for cars as well as people.

For those of you who come into the shop with no oil reading on your dipstick or really dark sludged-up oil because you are way over on your mileage-- don't be surprised if an oil system cleaning is recommended. Have you seen the Castrol commercials? Sludge IS an enemy of your engine.

Those of you who think oil is oil and they are all the same are sadly mistaken. There are HUGE differences between today's oil and what we were putting in cars 10 years ago. There are even big differences in types of oil available. My shop offers conventional, synthetic-blend, and fully synthetic oil in both 5w20 & 5w30 plus conventional 10w30 and Rotella diesel oil. Yes, the full synthetic Pennzoil Platinum costs more-- because it is one of the top performing full synthetics on the market. Pennzoil Platinum goes toe to toe with the much regarded Mobil 1 full synthetic, for less money, and Platinum cleans up to 46% of built-up engine sludge in one 3000 mile use. Mobil 1 can't claim that.

I know there are too many problems experienced by too many people on here for me to answer them all (like the customer with the Nissan Murano where the shop flushed the CVT transmission with regular transmission fluid and not CVT specific fluid-- that was an idiotic move on their part and they should pay to replace the transmission!). All I can say is buyer beware! There are a lot of things that go on in the automotive repair/maintenance industry. I could give you horror stories from Jensen Tire, Tuffy's, and even dealerships. I have one semi-regular customer come in yesterday. He had the last oil change on his Toyota 4-runner performed at a local Toyota dealership. I found that the oil drain plug was only finger tight, and this customer is VERY particular about his truck not leaking after we service it. Dealerships use lube techs to do basic maintenance too. You don't think that the ASE Master certified mechanic with 26 years experience is changing your oil at the dealership do you? Ha!

Form a relationship with the shop you use, Jiffy Lube or not. If you talk to the manager or assistant manager(s) and you don't like what you are hearing then find another shop. Don't be afraid to ask questions. If something gets fouled up, go to the store manager with the problem. If he can't or won't help, go to the district manager, market manager, regional manager, division director, etc. If the company is worth its name then someone will help you, or at least explain to you why they feel that the problem you are having is not related to your Jiffy Lube experience. It happens... In 8 years I have seen two cars where the fuel pumps went out after being driven into my shop. Changing the oil and oil filter on a vehicle CANNOT make the fuel pump quit working. But we get blamed anyways and it is not fun trying to explain how we are not at fault. I had a customer who sent his wife into my shop with a $10 off coupon and then got bent out of shape when we vacuumed, washed the windows, and checked the fluids on his H3 Hummer. Guess what...? Those things are part of the Jiffy Lube Signature Service and are listed ON THE COUPON as part of what we do!

Please have some idea of what you are getting into before you go to any shop. If you are looking for 5 quarts of cheap, off-brand oil & a cheap filter (and nothing else) for $15 - $20 you can find that down the road, not at a Jiffy Lube. Check out . There is a lot of good information on the website.

For all of you who have had a bad experience- I apologize on behalf of the Jiffy Lube stores and managers that are operating with honesty and integrity the way they are supposed to.

Posted by: Brian V on September 30, 2009 09:58 AM

I am a Store Manager for Jiffy Lube in Nebraska. I have over 8 years of experience in the automotive preventive maintenance industry. I have seen a lot of negative responses to this post. Unfortunately the bad experiences receive a lot more press than the positive ones. There are hundreds and hundreds of Jiffy Lube stores out there providing positive customer experiences every day.

Let me break it down for you--- Jiffy Lube is a national chain. Just like McDonald's there are many different franchise owners as well as corporate owned stores. The corporate run stores are managed by JLI (Jiffy Lube International). The franchises can vary in size from 1 store up to about 450 stores. JLI requires that Jiffy Lube stores follow certain rules and procedures in order to use the Jiffy Lube name, but sometimes they are not followed like they should be. "Darren" who posted on July 26, 2009 is right that it all depends on the people that are at the store you are visiting. I just fired an employee who did not follow our quality inspection procedure and left a drain plug loose. There is no room for that at my shop!

"Darren" is also right that you should educate yourself about your vehicle. Some basic knowledge is important to have about something as vital as your vehicle. All of the recommendations on Jiffy Lube's computer system is based on YOUR vehicle's manufacturer suggestions for 'severe service' maintenance. Look at your owner's manual: There will be two maintenance schedules- one for 'severe' conditions and one for 'normal'. If you read the definitions you will see that almost no one drives under 'normal' conditions because 'severe' includes things like stop & go driving, multiple short trips, and cold starts. That is why Jiffy Lube gives you the 'severe' service recommendations. Remember- the manufacturer's maintenance schedule is really only designed to keep your vehicle from breaking down for the warranty period. After the vehicle is about five years old they want you to get a new one. We want your vehicle to be able to keep going as long as you need it to. My personal vehicle has 204,000 miles on it and going strong. The old adage that 'an ounce of prevention is worth a pound of cure' is true for cars as well as people.

For those of you who come into the shop with no oil reading on your dipstick or really dark sludged-up oil because you are way over on your mileage-- don't be surprised if an oil system cleaning is recommended. Have you seen the Castrol commercials? Sludge IS an enemy of your engine.

Those of you who think oil is oil and they are all the same are sadly mistaken. There are HUGE differences between today's oil and what we were putting in cars 10 years ago. There are even big differences in types of oil available. My shop offers conventional, synthetic-blend, and fully synthetic oil in both 5w20 & 5w30 plus conventional 10w30 and Rotella diesel oil. Yes, the full synthetic Pennzoil Platinum costs more-- because it is one of the top performing full synthetics on the market. Pennzoil Platinum goes toe to toe with the much regarded Mobil 1 full synthetic, for less money, and Platinum cleans up to 46% of built-up engine sludge in one 3000 mile use. Mobil 1 can't claim that.

I know there are too many problems experienced by too many people on here for me to answer them all (like the customer with the Nissan Murano where the shop flushed the CVT transmission with regular transmission fluid and not CVT specific fluid-- that was an idiotic move on their part and they should pay to replace the transmission!). All I can say is buyer beware! There are a lot of things that go on in the automotive repair/maintenance industry. I could give you horror stories from Jensen Tire, Tuffy's, and even dealerships. I have one semi-regular customer come in yesterday. He had the last oil change on his Toyota 4-runner performed at a local Toyota dealership. I found that the oil drain plug was only finger tight, and this customer is VERY particular about his truck not leaking after we service it. Dealerships use lube techs to do basic maintenance too. You don't think that the ASE Master certified mechanic with 26 years experience is changing your oil at the dealership do you? Ha!

Form a relationship with the shop you use, Jiffy Lube or not. If you talk to the manager or assistant manager(s) and you don't like what you are hearing then find another shop. Don't be afraid to ask questions. If something gets fouled up, go to the store manager with the problem. If he can't or won't help, go to the district manager, market manager, regional manager, division director, etc. If the company is worth its name then someone will help you, or at least explain to you why they feel that the problem you are having is not related to your Jiffy Lube experience. It happens... In 8 years I have seen two cars where the fuel pumps went out after being driven into my shop. Changing the oil and oil filter on a vehicle CANNOT make the fuel pump quit working. But we get blamed anyways and it is not fun trying to explain how we are not at fault. I had a customer who sent his wife into my shop with a $10 off coupon and then got bent out of shape when we vacuumed, washed the windows, and checked the fluids on his H3 Hummer. Guess what...? Those things are part of the Jiffy Lube Signature Service and are listed ON THE COUPON as part of what we do!

Please have some idea of what you are getting into before you go to any shop. If you are looking for 5 quarts of cheap, off-brand oil & a cheap filter (and nothing else) for $15 - $20 you can find that down the road, not at a Jiffy Lube. Check out . There is a lot of good information on the website.

For all of you who have had a bad experience- I apologize on behalf of the Jiffy Lube stores and managers that are operating with honesty and integrity the way they are supposed to.

Posted by: Brian V on September 30, 2009 10:27 AM

I know that Brian is correct as I have also worked for a franchise before that had excellent and honest locations like the ones my father ran and also those run by cheats that we were introduced to at the Regional Francise Meetings.

Now I am convinced that the Raleigh Creedmoor Road Jiffy Lube cheated me yesterday when I sought an oil change and state inspection. When I arrived both headlights worked. But after they hoisted my car up in the air with the lift, one allegedly no longer worked. I was pissed but paid for them to fix it. Then when I got home I found the other one did not work. They fixed the other one for free after I screamed bloody... this morning. Their work crew looks like something out of a bad prison movie, frankly. The manager got pretty nervous when I told him he won't know when the little old lady that comes in for the first time turns out to be a police detective.

Posted by: Keith Evans on October 1, 2009 05:50 AM

I was raped for $40.00 by our local Jiffy Lube!
okay they raped my wife when I wasn't present once as well (She now takes her car to the dealership for an oil change JL cleaned her out on a car with 26K miles, you need this, that and $110.00 later - I'm furious!! you took advantage of a woman! AH's!!).

Here's my gripe, I've taken my car there for 3 years for inspection, it is the same car and nothing has changed except this last year it only covered 1,986 Miles. This car passes emissions without any problem and just breezes through inspections well this year my window tint is too dark and my tires are bald so it's rejected! 2/32's uhhh excuse me can you see the tread and also this car has never had problems with the window tint being too dark after all YOU have passed it for 3 years and now all of the sudden now it's too dark? so when the girls telling me all this CRAP and I'm getting furious and she's going 39.95 for what? well you have 15 days! 15 days to spend $300.00 on good tires that don't need replacement and scrape the tint off my front windows that is perfectly legal? SO we go home, I'm steamed as I just got RAPED me and my wife talk about another unfortunate JIFFY LUBE EXPERIENCE! She say's "Call the manager". I did and all he told me was that previous inspectors had let all kinds of stuff go and Jiffy lube is changing the way they do business. I said "Fine" but why don't you pull out the tint meter and tell people they are going to fail before doing the inspection? Well sir it's all in the program that the inspector goes through and that happens to be in the final step! Ohhh So your program is deliberately set up to screw people by this "CLAIM" that their window tint is too dark or tires are bald? Uhhh if I was told at the beginning of this FIASCO that my tint was going to FAIL or MY TIRES WERE BALD and were going to FAIL. I would have gone else where and gotten a sticker from someone that cares about happy customers! As it stands now I am sho polishing "JIFFY LUBE IS A RIP OFF" on ALL 4 of MY CARS and when I drive them around town everyone will think twice about giving you CROOKS any business!!!! You have no policy as my car has passed 3 years in a row!! Now this crap! what do you sell tires and are trying to get more $$ from me??? or window tint? I guess you will re-tint my perfect windows with Legal tint? but wasn't it legal the year before and before that and before that? OHHH? I must be stupid! How about you give me back my 39.95 and I'll be happy as I don't like paying for a service that WAS NOT RENDERED! YOU STOLE 39.95 FROM MY FAMILY! Not to mention HOSED MY WIFE for $110.00 worth of Filters and so forth for a brand new car that didn't need anything but the oil changed!! Bad Karma comes around and I hope Jiffy Lube goes out of business soon!!!!!!

Posted by: David Jackson on October 2, 2009 08:06 PM

jiffy lube sucks! They use scare tactics to talk costumers into services they do not need and that can damage their cars. After getting talked into an engine flush by their lovely mechanic who told me that it would be pointless to get any future oil changes unless I first did the engine flush, I complained to the manager at the Jiffy Lube in San Bruno, ca. The manager agreed that his employee did not explain the service correctly, but he still refused to offer anything to make me, the customer, happy.

See my full complaint on yelp:
http://www.yelp.com/user_details?userid=G2t2GB-q-sx2B1v33xWhyg

All in all, Jiffy Lube is a pile of crap. With all the negative press from the media as well as angry customers, how are they still in business?

Posted by: angela on October 8, 2009 02:18 PM

Yea, I work for Jiffy Lube.. I do my job correctly, but they have RETARDS working there, mostly Gomer Pyle type people. We have cars come in ALL THE TIME for leak checks, and all the problem is, is a loose filter. Because the other lower bay tech who works there is a fucking moron. Even drain plugs come in not even finger tight. This is why if you watch them do services to your vehicle, EVERYTHING has to be called out loud. Because if it isn't somehow, oil changes (which is NOT GOD DAMN ROCKET SCIENCE) become dangerous, and car get destroyed. Not to mention more than half of the services they offer, are HARMFUL to your car. But F all that, what really grinds my gears is how they treat their employee's. Why anyone would defend them is beyond me. They pay about 7.00$ an hour for people to expose them selves to VERY harmful chemicals, and extremely hot metals for 10-11 hours a day, with NO over time, NO vacations, and the ''owner'' makes about 50k a month. They write people up for the dumbest shit. They are lucky someone hasn't gone postal on them yet. I've seen SO many people hired and fired, they show NOTHING of loyalty to the good employees, that's why you always see Corky working on your car. the REAL problem is at corporate. TOP TO BOTTOM JIFFY LUBE INC SUCKS FUCKING BALLS ON EVERY LEVEL OF EXISTENCE and I cant wait to QUIT THAT MOTHERFUCKER. - Jiffy Lube Empolyee of over 3 years.

Posted by: LOL on November 1, 2009 04:36 PM

Jiffy Lube Sucks! My daughter took her car to Jiffy lube for an oil change. They told her there was water in with the oil and there could be head gasket problems. They told her she needs a flush and an oil change using SYNTHETIC OIL! She has never used synthetic oil in her car. She had the work done and drove to work. Later that night when driving home from work the car crapped out! We had it towed. We got a new battery for it thinking it was the battery. We started the car up only to find antifreeze gushing out of the car. I am going to go back to Jiffy Lube and insist on reimbursement for the tow, and cost of an engine. If I don't receive compensation there will be a lawsuit and the better business bureau will be contacted. THEY ARE A BUNCH OF CROOKS!!

Posted by: Penny on November 3, 2009 02:34 PM

I worked at the local ez-lube rigt here in west covina back in 2007. Let me tell you to spread the word for every one who has a car or motorcycle or anything with an engine. STAY THE FUCK AWAY FROM ALL FAST OIL CHANGE PLACES. Now you have three choices when it comes to changing oil. you can take it to the dealier #2 you can find a relly expensive mencanic this is as good as the dealier and depending on the mencanics experence and knlowedge this can also be better than the dealier but not all the time. The third option is to change the oil you'r self. Witch is always the best option for some one who has know how. If you dont you can always go down to your local auto parts store and buy the haynes servace book for your vehicle. It will tell you exactley what tools you will need and exaztley how to perform the job to your vehicle. Now as for oil witch I have done a lot of research on there are only four oils that consintantley out perform and endure the rest. #1 amzoil #2 lucas #3 valvoline #4 castrol. I put them in order from best to good. beacuse these oils witch I just listed are all good oils.(Forget all the other oils) I recomend to any one who has a engine with more than 75,000 miles on it to use a blend oil this is oil that is 60% petrolium and 30% synthetic. The only time anyone should run full synthetic oil is if they have a high performance car or a engine equiped with a charged air ram cooler. witch is needed for smaller engines to produce power. I personally use the valvoline max life blend 10-40 with a half of a quart of lucas oil stableizer. As for motorcycles or anyone with a honda gold wing I recomend using the castrol blend 10-40 witch is a sj rated oil chemecley formulated for higher rpm engines. use about 30% of a quart of the lucas oil stableizer. Thats the combanation of oils that I put back in my own fathers 2003 gold wing with over 76,000 miles every time I change the oil and filter. I always fill the oil filter with oil before tightening it on with the filter socket and 3/8 drive ratchet. Any one who has ever owned a bike knowes that for every mile you put on a car its double on a bike. Now somthing you can do is drin your oil every month wipe the drain plug and oil pan before reinstalling the plug. after tighting the plug in place just fill your engine back up with the right volume of oil. I know its not a compleat oil change but its better than nothing. Fyi just pour your used oil back in the gallion container that the new oil came in and berry it in your trash can. Somthing that I found out by being in and hanging around mencanics is that all oil will evuantually end back up in the ground no matter how its disposed of. All this stuff about green house gas emissions and our carbom foot print is a bunch of hog wash to distract you from the real issues of how our own goverment is taking more of our rights away every day. former mayor Rudy julinie of N.Y threw over 4'000 first responders bodies in the city dump with out idtentifying them or even giving these bodies a heroes funerial. The reason congress deemed osama binladen NOT RESPONABLE FOR 9/11 is beacuse osama is obama. Congress last night just before midnight passed the health care bill witch has over 200 pages on nothing but gun control. Get this you will be fined 25'000 dollors and or spend one year in jail if you can not pay the fine in adquitate time. Obama even admitted that he is muslim on national tv and raido you can pull those recordings up on you tube and listen for your self. Oh we cant forget about the fema camps. The buildersburg plan is to eliminate 90% of the human race. These are the same people who funded hitler musolenie stallion fidel castrol alkada the red communist leader in china they even funded obama and george w bush. J.F.K was murderd to send a message to all future presidents. DO AS YOU ARE TOLD OR BE KILLED. Every president after jfk is a puppet oh and buy the way obama and bush are third cousions. They both are realted to the queen of england she her self wants to control america by taxing us to death. In december obma is going to sigh away the constution and have the un troops round up the people to take us to the fema camps to be extermanted thats why obama dose not want to send the troops over seas beacuse hes going to use them here to put the people who are unawere of all this in the consintration camps.Once the constution is signed away we have no more rights. Rember hitler was elected! Plese watch the obama deception video on you tube.

Posted by: Eagle one on November 8, 2009 11:42 PM

I worked at the local ez-lube rigt here in west covina back in 2007. Let me tell you to spread the word for every one who has a car or motorcycle or anything with an engine. STAY THE FUCK AWAY FROM ALL FAST OIL CHANGE PLACES. Now you have three choices when it comes to changing oil. you can take it to the dealier #2 you can find a relly expensive mencanic this is as good as the dealier and depending on the mencanics experence and knlowedge this can also be better than the dealier but not all the time. The third option is to change the oil you'r self. Witch is always the best option for some one who has know how. If you dont you can always go down to your local auto parts store and buy the haynes servace book for your vehicle. It will tell you exactley what tools you will need and exaztley how to perform the job to your vehicle. Now as for oil witch I have done a lot of research on there are only four oils that consintantley out perform and endure the rest. #1 amzoil #2 lucas #3 valvoline #4 castrol. I put them in order from best to good. beacuse these oils witch I just listed are all good oils.(Forget all the other oils) I recomend to any one who has a engine with more than 75,000 miles on it to use a blend oil this is oil that is 60% petrolium and 30% synthetic. The only time anyone should run full synthetic oil is if they have a high performance car or a engine equiped with a charged air ram cooler. witch is needed for smaller engines to produce power. I personally use the valvoline max life blend 10-40 with a half of a quart of lucas oil stableizer. As for motorcycles or anyone with a honda gold wing I recomend using the castrol blend 10-40 witch is a sj rated oil chemecley formulated for higher rpm engines. use about 30% of a quart of the lucas oil stableizer. Thats the combanation of oils that I put back in my own fathers 2003 gold wing with over 76,000 miles every time I change the oil and filter. I always fill the oil filter with oil before tightening it on with the filter socket and 3/8 drive ratchet. Any one who has ever owned a bike knowes that for every mile you put on a car its double on a bike. Now somthing you can do is drin your oil every month wipe the drain plug and oil pan before reinstalling the plug. after tighting the plug in place just fill your engine back up with the right volume of oil. I know its not a compleat oil change but its better than nothing. Fyi just pour your used oil back in the gallion container that the new oil came in and berry it in your trash can. Somthing that I found out by being in and hanging around mencanics is that all oil will evuantually end back up in the ground no matter how its disposed of. All this stuff about green house gas emissions and our carbom foot print is a bunch of hog wash to distract you from the real issues of how our own goverment is taking more of our rights away every day. former mayor Rudy julinie of N.Y threw over 4'000 first responders bodies in the city dump with out idtentifying them or even giving these bodies a heroes funerial. The reason congress deemed osama binladen NOT RESPONABLE FOR 9/11 is beacuse osama is obama. Congress last night just before midnight passed the health care bill witch has over 200 pages on nothing but gun control. Get this you will be fined 25'000 dollors and or spend one year in jail if you can not pay the fine in adquitate time. Obama even admitted that he is muslim on national tv and raido you can pull those recordings up on you tube and listen for your self. Oh we cant forget about the fema camps. The buildersburg plan is to eliminate 90% of the human race. These are the same people who funded hitler musolenie stallion fidel castrol alkada the red communist leader in china they even funded obama and george w bush. J.F.K was murderd to send a message to all future presidents. DO AS YOU ARE TOLD OR BE KILLED. Every president after jfk is a puppet oh and buy the way obama and bush are third cousions. They both are realted to the queen of england she her self wants to control america by taxing us to death. In december obma is going to sigh away the constution and have the un troops round up the people to take us to the fema camps to be extermanted thats why obama dose not want to send the troops over seas beacuse hes going to use them here to put the people who are unawere of all this in the consintration camps.Once the constution is signed away we have no more rights. Rember hitler was elected! Plese watch the obama deception video on you tube.

Posted by: Eagle one on November 8, 2009 11:44 PM

I worked at the local ez-lube rigt here in west covina back in 2007. Let me tell you to spread the word for every one who has a car or motorcycle or anything with an engine. STAY THE FUCK AWAY FROM ALL FAST OIL CHANGE PLACES. Now you have three choices when it comes to changing oil. you can take it to the dealier #2 you can find a relly expensive mencanic this is as good as the dealier and depending on the mencanics experence and knlowedge this can also be better than the dealier but not all the time. The third option is to change the oil you'r self. Witch is always the best option for some one who has know how. If you dont you can always go down to your local auto parts store and buy the haynes servace book for your vehicle. It will tell you exactley what tools you will need and exaztley how to perform the job to your vehicle. Now as for oil witch I have done a lot of research on there are only four oils that consintantley out perform and endure the rest. #1 amzoil #2 lucas #3 valvoline #4 castrol. I put them in order from best to good. beacuse these oils witch I just listed are all good oils.(Forget all the other oils) I recomend to any one who has a engine with more than 75,000 miles on it to use a blend oil this is oil that is 60% petrolium and 30% synthetic. The only time anyone should run full synthetic oil is if they have a high performance car or a engine equiped with a charged air ram cooler. witch is needed for smaller engines to produce power. I personally use the valvoline max life blend 10-40 with a half of a quart of lucas oil stableizer. As for motorcycles or anyone with a honda gold wing I recomend using the castrol blend 10-40 witch is a sj rated oil chemecley formulated for higher rpm engines. use about 30% of a quart of the lucas oil stableizer. Thats the combanation of oils that I put back in my own fathers 2003 gold wing with over 76,000 miles every time I change the oil and filter. I always fill the oil filter with oil before tightening it on with the filter socket and 3/8 drive ratchet. Any one who has ever owned a bike knowes that for every mile you put on a car its double on a bike. Now somthing you can do is drin your oil every month wipe the drain plug and oil pan before reinstalling the plug. after tighting the plug in place just fill your engine back up with the right volume of oil. I know its not a compleat oil change but its better than nothing. Fyi just pour your used oil back in the gallion container that the new oil came in and berry it in your trash can. Somthing that I found out by being in and hanging around mencanics is that all oil will evuantually end back up in the ground no matter how its disposed of. All this stuff about green house gas emissions and our carbom foot print is a bunch of hog wash to distract you from the real issues of how our own goverment is taking more of our rights away every day. former mayor Rudy julinie of N.Y threw over 4'000 first responders bodies in the city dump with out idtentifying them or even giving these bodies a heroes funerial. The reason congress deemed osama binladen NOT RESPONABLE FOR 9/11 is beacuse osama is obama. Congress last night just before midnight passed the health care bill witch has over 200 pages on nothing but gun control. Get this you will be fined 25'000 dollors and or spend one year in jail if you can not pay the fine in adquitate time. Obama even admitted that he is muslim on national tv and raido you can pull those recordings up on you tube and listen for your self. Oh we cant forget about the fema camps. The buildersburg plan is to eliminate 90% of the human race. These are the same people who funded hitler musolenie stallion fidel castrol alkada the red communist leader in china they even funded obama and george w bush. J.F.K was murderd to send a message to all future presidents. DO AS YOU ARE TOLD OR BE KILLED. Every president after jfk is a puppet oh and buy the way obama and bush are third cousions. They both are realted to the queen of england she her self wants to control america by taxing us to death. In december obma is going to sigh away the constution and have the un troops round up the people to take us to the fema camps to be extermanted thats why obama dose not want to send the troops over seas beacuse hes going to use them here to put the people who are unawere of all this in the consintration camps.Once the constution is signed away we have no more rights. Rember hitler was elected! Plese watch the obama deception video on you tube.

Posted by: Eagle one on November 8, 2009 11:47 PM

Once, after having gone to Jiffy Lube my car was leaking oil. A reputable mechanic discovered they had forgotten to remove the old oil filter gasket(a common mistake I guess as they get stuck on) which caused it to leak.

Most recently when I had an oil change there they told me my engine would freeze if the temperature dropped below zero and therefore I needed a "flush and fill". I tested the anti-freeze myself and it was good to 25 below. That's a big difference. Also they put a note on my bill that my engine was leaking oil but never mentioned it at the time. And I note they did not put the anti-freeze comment in writing. I'm not going back.

Posted by: Brent on November 16, 2009 09:55 AM

Jiffy Lube's are like going to McDonalds, sometme you get the right order, sometimes you don't. The lower the pay , the worse the service

Posted by: Wes Boll on December 4, 2009 04:09 PM

The Lube Center sucks, you say Jiffy Lube sucks, go to the Lube Center in Crofton,MD, they will gouge you and possibly screw your car up. I have a 96 Ford Taurus that they gave a coolant flush to. When they were done, I drove 2 miles home and it overheated, took it back and they reflushed it, and still overheated, then the tech from their "affiliated" service center came and told me that i had a clogged radiator from the flush and it wasn't good to do it with older cars, but he did offer to make an appointment to repair it. They are a bunch of money grubbing morons that shouldn't be allowed to even be in a car. I filed a claim with the better business bureau and am going after them in court..

Posted by: tim on December 13, 2009 01:55 PM

Wow, I was just reading the comments on this site about Jiffy Lube, This applies to a lot of quick lube places not just Jiffy Lube so it�s kind of a little unfair to pick on them only. The problem is the lube guys at any quick lube are only trained to drop oil and filter and refill so most do not know what is supposed to be done on a car and why.

As example: hot oil flush - does it need to be done? One comment above says only if your not changing the oil often enough (that�s true) however I would argue that if your not going to change your oil often enough then doing a hot oil flush likely wont do you any good anyway. All engines build sludge, always have and always will. In the older engines this could cause problems long term. In the newer engines this can cause a lot of problems because a lot of the new engines have controls built into them such as (variable valve timing) that are controlled using hydraulic pressure from the engine oil. Sludge build up gets into these controls and can damage them and cause running problems. As an A.S.E. Master Technician I can�t count the number of running problems on Honda�s I�ve fixed just by doing a hot oil flush. On most of these cars the oil looked clean because the sludge coats surfaces so it�s not in the oil. It�s critical to regularly perform a hot oil flush on these types of engines to keep them from needing expensive repairs.

The real issue about every post I have seen here is not so much the quick lubes but YOU. You own a $10,000, $20,000 or $30,000 dollar vehicle and take it for service to someone that likely knows less about a car than you do. THAT IS ABSOLUTELY INSANE! Go find yourself a good A.S.E. technician that you can trust. Get to know them, form a relationship. It has been proven many times over that a car well maintained by a good properly trained and knowledgeable technician breaks less, costs less to fix, costs less to maintain, lasts longer, costs less for insurance, uses less gas and needs to be replaced less often. You can�t get that from a quick lube or a back yarder. The only thing a quick lube place has going for it is so called convenient service. They are NOT less money. And from the posts above I would say they are certainly not more convenient. It takes a LOT of money to become a good technician and to equip a good shop. A good shop is not going to be cheap; they don�t go hand in hand but YOU WILL SAVE MONEY LONG TERM. There are a lot of good technicians that care about what they do, get to know one you may be surprised. Are there bad technicians � YES, there are also bad lawyers, doctors, carpenters, plumbers, electricians, politicians, athletes etc. There is good and bad in everything. Find the good, support the good and your car will love you for it.

Posted by: Your Kidding right? on February 23, 2010 06:49 PM

I want to let you know that I just had the worst service at Jiffy Lube on Mildred Street in Tacoma, WA. I brought my mom's car in for an oil change, windsheild wiper blades and whatever else needed to be done. I pulled up to an EMPTY bay at 10:00am and was told to sit in the lobby and someone would be right with me. 10 minutes later a woman came in with a Green Blazer for an oil change. we both sat there another nearly ten minutes and they came and asked HER to come into the office so they could help her. I asked what about me? I had been here a long time before her and I still hadn't been helped. The guy then told me to wait and he would have a manager come see me. Meanwhile, they went ahead and serviced the customer who had come in ten minutes after me. When the "manager" finally came and got me to go over the inspection I asked again why the woman who came in after me was helped before me. He told me that he was just trying to better service me. That doesn't even make sense!! How the hell can these people say they were just trying to give me good service when the customer who came in ten minutes after me is being helped before me? The other bay had a vehicle in it when I pulled up to the EMPTY bay. Big Boobs truck was already pulled in and being worked on by the time someone FINALLY helped me. The manager tried to say I was being unreasonalbe for being upset that they were servicing the large breasted woman first. Then he tried to hard sell me the most expensive oil. Never mentioned the wiper blade replacement that I had asked for when I first left my car at the bay.

Clearly, the operation doesn't want my money so I"ll be spending it anywhere but Jiffy Lube. I can guarantee that I will share my story of the piss poor service and bad attude with everyone of my friends and family. Maybe the staff there believes there are enough large breasted women in the area to keep business going so I say have at it. But I really hope to see the shop closed soon. They are rude unprofessional assholes who won't see any more of my or my families money.

Posted by: Davidinup on March 3, 2010 11:24 AM

I was completely flabbergasted to say the least when Jiffy Lube blatantly tried to rip me off today.

I went in for an basic oil change this morning around 1130am. I was told my inspection was expired, actually soon to be expired. Technically, I had til the end of March. I mentioned I was headed out of the country soon and would just get it done upon my return. Wanting to be better safe than sorry, I went ahead and gave the OK to proceed with the inspection. Sammy came back in and told me my inspection was going to fail b/c my right side headlight was completely out! That's odd, I just had full use of it the night before. But, this is an older car and I thought, well, I guess that's possible but was still leery enough to have him show me. Sure enough, it appeared out. Amazing how you can make things seem when you jiggle it out of place. I went ahead an ok-ed a new light. How much is it, I asked? $25.99.

I paid for my basic oil service which is supposed to include topping off all fluids, filing up all tires and vacuuming. I also paid for the inspection and a brand new halogen headlight for 26.99 strange that's a dollar more than what was quoted. No biggie I guess.

When I got home, I checked the light. Lo and behold it wasn't working. Pit in my stomach, I knew I had been had. I called up to a blubbering Sammy who wasn't making any sense. He told me I probably went over a bump to cause my light to go out or that I had an electrical short. Even I knew better than that. My gut told me they never even replaced the part that they said was out (which it never was) and never replaced it with a brand new halogen bulb for which I paid 26.99. Annoyed and inconvenienced, I headed back to Jiffy Lube. Watched as he tweaked my old bulb to make it turn on again because clearly, it was never out in the first place if he was going to try to pawn it off as a new, working one. He again proceeded to tell me, I most likely had an electrical short and that bumps in the road caused it to go off.

Weird. I left, pulled over, and checked the bulb myself. It was in fact my old bulb!!! I don't know any brand new light bulbs out of a box that have corrosion and/or a partially broken element (new bulbs have a completely straight element) which is what caused it to turn off from him messing with it, otherwise, it was still working fine. I then had the oil checked wondering what other services I had just paid for that weren't rendered. Was my car even inspected properly?? Sure enough my oil was overfilled by over 1/2 a quart and none of my fluids topped off. (I will say my front seats were vacuumed but additional air had to be put into my tires, wait, wasn't that part of my basic oil change? Apparently not. Apparently at Jiffy Lube on Holcome, they want to charge you and not do any of the work. I believe that constitutes as stealing your money.

Here's the kicker, if it could get any worse...two hours inconvenienced now, I return to Jiffy Lube a 3rd time to confront them about my bulb. Would you believe that Sammy never even owned up to what he did. There was NO culpability. He even tried to tell me that he was trying to fix it when I came back the 2nd time. Fix what??? If you had put in the new bulb that I paid for, there would have been nothing to fix. I said I wanted my money back immediately to which he then had the nerve to tell me that without a new bulb my inspection failed!!! Are you nuts!#@!@#$#$% I never even needed a new bulb and now that I caught you with my old bulb in hand, corrosion and curvy element and all, you have the gall to tell me that my inspection is invalid? He then didn't know how to give me my money back, had to run through the motions with a manager, step by step on the phone. I ended up with 3 pieces of paper, one with a completely different customer's name and info. Did they void her invoice instead of mine?? Did I ever get my money back???? I'm not sure and neither was anyone on the corporate end. Apparently, since it just happened it wasn't in the system. Do you need a system to tell you what took place today was WRONG!??

Jiffy Lube tried to take advantage of the wrong girl and let this be a lesson to them when they try to do this dishonest thing again. I don't know if they would ever pull this stunt with a man, but I think I speak for most women when I say, just because we are female doesn't mean you can pull the wool over our eyes. I'm not sure what he or Jiffy Lube had to gain by ripping me off like this. It was after all only a light bulb, probably a $6 light bulb. Was it worth it? It's a shame shady people like this ruin it for all the good, decent mechanics around town. If you ever need anything car wise and don't use your dealer, be sure to visit Eric's Car Care on Kirby. They didn't leave me with a pit in my stomach.

Posted by: advocate on March 17, 2010 12:25 AM

HAHAHAHA to the guy that complained about his wife being "raped" out of $110...you are stupid...a normal oil change is around $40...and she probably owns a toyota, right? they have cabin air filters thattttt need to be changed about everyyyyy, ohhhh 25K miles....which those can cost around $40...which if you can count is $80 so far...and she probably needed a new engine air filter which is around $15 to $25 dollars, depending on what type of car, and they are recommended to be replaced every 12-15K miles...so that brings the total to around $100...and with tax around $110....you are stupid...know what your talking about before you complain about being "raped".......oh and btw i DO work for Jiffy Lube, and yes they suck but really get your head out of your ass....every oil change place is gonna be bad at sometime..

Posted by: Jiffy Lube Guy on March 29, 2010 08:44 PM

Wow Mike,

You have opened up the flood gates here. Bravo! Jiffy Lube is god damned awful and will scam you at any chance they get. But they are not even the only ones! I was at Canadian Tire and they told me I would need $500 worth of brake work when I went in to get my front pads changed. Of course it turned out to be complete bullshit. The whole automotive industry seems to be rife with corruption. I'm not sure what the solution is but your blog post is definately a step in the right direction!

Thanks again Mike!
-Jeff

Posted by: Jeff Parker on April 4, 2010 02:52 PM

If you enter jiffy lube review, this is the first site on the internet unfortunate for Jiffy Lube. I think that the service of Jiffy Lube depends on where you go; however when a company receives a significant portion of negative reviews complaining about the same topic; unethical service then this is a red flag to stay away. Lastly I want to say to the manager who posted on this website, giving your location; this is not a very smart move. Because I doubt it was authorized and two your post was not positive. You attacked other posters and therefore did nothing to improve the reputation of your company.

Posted by: john on May 1, 2010 06:54 AM

My wife took her ford tarus to jiffy lube for an oil change.This car only had @ 40000 miles on it.She got this done during her lunch break.On her way home the oil light comes on.I get a call from her,she explains the whole oil change thing to me,and ask me if the oil light should be on.I knew right then something wasnt right.When she pulled in the driveway I checked under the hood,everything seemed in place so I looked underneath the car.THE OIL DRAIN PLUG WAS MISSING!!!I got on the phone found out who the district manager was.I told him the story.He said there was nothing he could do.Mind you she had to drive this car about 20 miles to get home.So the engine was shot.I have worked on engines ever since i was 10 years old.Built my first hot rod when i was 15.So i do know when a engine is shot.Anyways they said they couldnt do anything ok.So i contact my lawyer we go to the place....IT BOARDED UP,LOCKED UP AND EMPTY.They knew what they done and didnt want to take the heat.I traded that car off to a hyundai dealer with him knowing it has a bad engine.I will never take any of my cars to any of those oilchange places ever again.Oh and heres another thing for the price you are paying for that oil...you are getting regular non detergant when you can get synthetic oil from your local auto parts store.So my advice is find yorself a hometown mechanic thats good and honest...and stick with them.

Posted by: Guy on May 3, 2010 05:23 AM

My wife took her ford tarus to jiffy lube for an oil change.This car only had @ 40000 miles on it.She got this done during her lunch break.On her way home the oil light comes on.I get a call from her,she explains the whole oil change thing to me,and ask me if the oil light should be on.I knew right then something wasnt right.When she pulled in the driveway I checked under the hood,everything seemed in place so I looked underneath the car.THE OIL DRAIN PLUG WAS MISSING!!!I got on the phone found out who the district manager was.I told him the story.He said there was nothing he could do.Mind you she had to drive this car about 20 miles to get home.So the engine was shot.I have worked on engines ever since i was 10 years old.Built my first hot rod when i was 15.So i do know when a engine is shot.Anyways they said they couldnt do anything ok.So i contact my lawyer we go to the place....IT BOARDED UP,LOCKED UP AND EMPTY.They knew what they done and didnt want to take the heat.I traded that car off to a hyundai dealer with him knowing it has a bad engine.I will never take any of my cars to any of those oilchange places ever again.Oh and heres another thing for the price you are paying for that oil...you are getting regular non detergant when you can get synthetic oil from your local auto parts store.So my advice is find yorself a hometown mechanic thats good and honest...and stick with them.

Posted by: Guy Kiser on May 3, 2010 05:23 AM

My wife took her ford tarus to jiffy lube for an oil change.This car only had @ 40000 miles on it.She got this done during her lunch break.On her way home the oil light comes on.I get a call from her,she explains the whole oil change thing to me,and ask me if the oil light should be on.I knew right then something wasnt right.When she pulled in the driveway I checked under the hood,everything seemed in place so I looked underneath the car.THE OIL DRAIN PLUG WAS MISSING!!!I got on the phone found out who the district manager was.I told him the story.He said there was nothing he could do.Mind you she had to drive this car about 20 miles to get home.So the engine was shot.I have worked on engines ever since i was 10 years old.Built my first hot rod when i was 15.So i do know when a engine is shot.Anyways they said they couldnt do anything ok.So i contact my lawyer we go to the place....IT BOARDED UP,LOCKED UP AND EMPTY.They knew what they done and didnt want to take the heat.I traded that car off to a hyundai dealer with him knowing it has a bad engine.I will never take any of my cars to any of those oilchange places ever again.Oh and heres another thing for the price you are paying for that oil...you are getting regular non detergant when you can get synthetic oil from your local auto parts store.So my advice is find yorself a hometown mechanic thats good and honest...and stick with them.

Posted by: Guy Kiser on May 3, 2010 05:24 AM

Everybody seems to have the same experience with these douchebags. Don't trust a Jiffy Lube "mechanic." I don't care who claims to be honest and says we should respect the greater idea of what Jiffy Jube is..blah blah blah... JL is a collection of crooks with bad skills and poorly paid kids working for them (older guys, sorry, but get a real job or bear the insult like a man). These guys manage to "f" people out of their cash every day and rarely do what is necessary or, as so many have noted, what you actuall pay for. They also try to charge people exorbitant prices to do work anyone with a working thumb and the ability to pop the hood could easily do in just as little time for about a fourth the cost. They lie, they lie, they lie. Watch them for the lie. Wait for it. It's coming. Just expect it and stand your ground. Don't cave into the pressure to buy that radiator flush or the light bulb or anything like that. I just won't go to them ever again and I am liberated. I now realize it's okay to pay ten dollars more for a good mechanic to do the work. Your $25 dollars will magically inflate to 5 times that on any given JL visit. Don't believe me? Go find out for yourself.

Posted by: justin on May 6, 2010 09:29 PM

I hate Jiffy Lube too! I was in there recently and they recommended I get an engine-cleaning service. (Whatever you do, NEVER get that service.) They didn't bother to tell me that that's a controversial service that often hurts a car. I had it done. Once I left there, I noticed the check-engine light on (it had never been on before). I took the car back and they said it was just a loose gas-cap. So I left. Before I even made it home, the light was back on again. I also noticed that the car wasn't driving correctly (was revving up too much when it was in park). So I went back again. They checked it out and again said it was the gas-cap. I said it was absolutely NOT the gas-cap. They said it was just a sensor in the gas-cap and not to worry about it (even though the check-engine light had never been on before and I'd never had a problem with the gas-cap). Anyway, the car wouldn't start a few days ago and is now in the shop. Why? Because the fuse-box shorted out. It didn't take much time spent on an Internet search to determine that the cause for that is water getting into the fuse-box from an engine cleaning. The repairs are going to cost me at least $700. Possibly more (the repair place can't check for further damage until they finish replacing the fuse-box). And of course there's nothing I can do about it as it would cost more than that to try to sue. I learned my lesson though. I'll never use Jiffy Lube again for any service. Jiffy Lube sucks!!!!!!!!

Posted by: Phyllis on May 14, 2010 06:02 AM

Yes, i have been working for "stiffy lube" for 3 years now. I have been through 5 different managers, and 2 stores. All the store mangagers they hire are idiots. I have been working on cars for 11 years, and i know my stuff. They have NO respect for their employees. I have been working 7-7 5 days in a row for i don't know how long. I also got a .35 raise after my 2 years... The "engine flush" we offer is simply diesel fuel. Smell it. Our "Fuel System Cleaner" is junk, and doesn't clean anything, just fouls spark plugs. The only reason i have stuck it out at this place this long, is due to bills i have to pay. I must say i have never been so miserable at a job in my life. Maybe the Jiffy Lubes in other states are different, but as far as Kansas...you should find yourself a better place.

Posted by: Lower bay tech on May 20, 2010 09:27 AM

I won't go to Jiffy Lube again. A service that was going to cost $38.99 turned into $74.42. The only thing extra I let them do was replace wiper blades. They came into the waiting room and told me one of my wiper blades was torn. I think they tore it. It has been raining a lot and the wipers have been working fine. When I got my invoice, they had charged me $21.98 for the wipers and a $13.50 labor fee for a total of $35.48. I could have went somewhere and purchaced the wipers for $8.00 each. I will never go back. Idaho Falls, ID

Posted by: Chris on June 13, 2010 01:26 PM

I got Jiffy Lube coupon in mail for $24.99 oil change. I usually pay around $20 at a mechanic just a block away from my home. My cousin once told me JL has great service and I should try them once, so I did. It turned out to be a bad experience.
1. They tried to sell me hundred different things (like better oil, air filter, oil flush etc). I said I am here only for oil change and don't plan to spend more than coupon price of $24.99
2. When I went to pay, their system did not recognize their own coupon and was showing $37.99. The employee did not know any way to fix the price. I asked him to call his manager, he just pretended to make a call from him cell phone (not from their office phone). He said the manager is not answering, he will be in office the next day if I would like to talk to him. Finally I had to pay over $30 even though I had showed them $24.99 coupon when I entered. This was at Jiffy Lube 2795 El Camino Real, Santa Clara, CA 95051 at El Camino and Bowers. Jiffy Lube sucks!!!

Posted by: Andy on July 15, 2010 03:34 PM

I went to the one in San Bernardino Ca, for a quick oil change, turned into a one an a half hour pressure sale for all sorts of things, like your oil plug is bad. It got so bad I told them I was going to call the Police if they would not release my car. They damaged the oil sensor. At any rate a borderline criminal operation, don't go there.

Posted by: Bill on July 15, 2010 04:29 PM

Got the signature oil change at Jiffy Lube. I found out what the signature part was when I got home. I had oil footprints on the floor mat of my car. Left feedback at the jiffy lube site. They don't even respond. Just another sucker. Don't trust Jiffy Lube to do any work on your car. Buyer Beware....

Posted by: Mike on July 26, 2010 06:41 PM

I hate jiffylube. After an oil change i drove the car for about a day and kept smelling gasonline, i popped the hood and noticed that they forgot to put back the engine cap and the oil spilled all over the engine. I talked to the manager and he refused to pay for a third party to check to make sure everything is ok, to them it is a minor thing. Don't take your car to waterloo location on weber and king, they suck, i would never go back to jiffylube again.

Posted by: hash on August 23, 2010 07:30 AM

I just went to jiffy lube, and my car is still running badly even though the technicians said that my problems were fixed, i do not know about cars, and that is why I took my car to jiffy lube...to receive a service. I am really sad to see the posts written by employees saying that we take our $30,000 cars and expect service 5 minutes before 6. if you are open until 6, you should give the same service that you would perform at 8am. that is how the world works. we all have crappy jobs, but that doesn't mean that we can pretend to change oil, push parts on people who clearly don't know what you are talking about, and refuse to refund money when you performed a bad service. I'm sorry that you work as a jiffy lube employee and are not happy, but again, we all have jobs we don't want to do...but somehow others can perform their tasks wihout ripping others off. hmm. get over it and do your job--or find another one that is more fitting.

Posted by: weak excuses on August 24, 2010 09:00 PM