One more cup of coffee

Hi last saturday I had been to JIFFY LUBES to change oil and they said they need to do engine tune up , which will invlove spark plug change and other things.
But as far I saw the work, what they did was replace it with autolite cheap spark plug and then changed the wires, and said I am all set and charged me 200$ for so called engine tune up.
And they have already changed my transmission fluid, coolants etc on my previous visit , Now I have a doubt if they have done anything good on that service too..
Jify Lubes sucks

i recently visited a jiffy lube in my area(nj)
let me tell you it was great.i believe the managers name was jesse.i was amazed at how well they were organized,and for the first time i
accualy trusted my car in someone elses hands.
they checked every thing from my lights to my tires and even washed my windows!!!
(when it was raining!!!)
jiffy lube has definitly won my business

I had my oil changed at a Jiffy Lube #2889 in Omaha. The manager Mark was a very informative guy. He checked all my fluids and fixed a serpatine belt that was cracked real bad. He treated me right and didn't try to screw me like the dealer did. He said he was ASE certified which made me feel more at ease. Thanks Jiffy Lube for makeing my oil change a good experiance. And Thanks Mark, your a good Manager. Anthony

I used to work for JL. They changed my wifes insurance provider when she was 6 months pregnant.
It cost me tons. They didn't care. It led to a bankruptcy. Seems pregancy is a pre-existing condition. SCREW Jiffy Lube.

I'll bet Anthony (above) works for Heartland Automotive in Omaha (JL franchise headquarters)He knew the store #.

ROFL

Trying to collect invoices of Jiffy Lube customers that were charged for too much oil for a possable Class Action Lawsuit

To Jeff I don't work for Heartland Automotive I work for Wallgreen. The store number is on the top of my recept. I don't know about working for
Jiffy Lube, I was just telling of my good experiance. It sounds to me like they fired you,
so you are disgruntled. Well my service was great
so I will be going back to store #2889.
Anthony

Oh yeah..Jiffy Lube is a "PEACH" of a place! More like a Peach Pit. I live in the Twin Cities, and we are in the process of suing Heartland Automotive Services because they performed an improper oil change on our car. They drained the oil OUT of the car, but they failed to fill it back up again, thereby destroying our engine, which was under warranty, by the way. It would have been so much easier to put a claim on our warranty, but being basically honest people, we knew all the evidence points toward Jiffy Lube, not the manufacturer of our engine. Their arrogance, lack of follow-up OR concern will cost them $5,000, the cost of replacing our engine. We have a huge amount of evidence against them. This is the only way to get a response from Heartland Automotive..is through the courts. Our court appearance is next week, December 22. I'll let you know. Those of you that had a good experience with this place, I'm happy for you, but you were lucky. They do not take precautions (as Valvoline does) to show you the dipstick after they have replaced the oil, and to double check their own work. This simple step would have saved our engine and so many other problems they have with their customers. Their arrogance will put them out of business.

I had my oil changed at jiffy lube and told me I needed to change my oil filter, the oil filter was loose after that causing my engine to burn I had to pay $7000 in repair. I am thinking to take them to small court because they do not want to hear anything. Do I take the local jiffy lube owner to small claims or jiffy lube international corporate office in houston, TX (if so can you take them to small court in your state- mine los angeles) ? Anyone knows?

I had my oil changed at jiffy lube and told me I needed to change my oil filter, the oil filter was loose after that causing my engine to burn I had to pay $7000 in repair. I am thinking to take them to small court because they do not want to hear anything. Do I take the local jiffy lube owner to small claims or jiffy lube international corporate office in houston, TX (if so can you take them to small court in your state- mine los angeles) ? Anyone knows?

Yes , my 2 cents worth. First off , which frachisee of jiffy lube did you go to? MFA? , JLI? , Because I know it wasn't Heartland!!! Heartland owns 241 Jiffy Lubes in the midwest and west coast , we do not overfill oil , we do not do tune ups , one every one million cars something gets screwed up , even the best Jiffy Lubes aren't flawless! I've worked there for 9 months and sure , some things are kinda pricey , but that millionth car that something goes wrong with , GETS FIXED!!! Ever wonder why its called Signature Service? Because anything we do is GAURANTEED 100%! If that millionth car is a tranny service and something goes wrong after the service and we're to blame , GEUSS WHAT? We stand behind our Gaurantee , the problem gets fixed and a rental car IS provided while your vehicle is being fixed. Where else can you get:Change oil and oil filter , check power steering fluid , transmission fluid , brake fluid , anti-freeze , battery water , check 4 wheel drive gearboxes or rear differential only on 2 wheel drive , check manual transmission if applicable , lubricate all grease fittings is applicable , check air pressure in tires , vacuum interior floors , wash exterior windows and check air filter , IN 10 MINUTES???????? You think Jiffy Lube screwed One thing up , HAH take it to wal mart or valvoline or firestone , then tell me about the 5 or 6 things that got screwed up. I've seen it , time and time again!! How Many places can honestly say that the only goof on one in a million cars and average 8 minute and 51 second car times for the region? NONE!!! Slam as you will but I Gaurantee It's NOT my Jiffy Lube your talking about! It's NOT any Heartland Automotive out of Omaha , Nebraska's Jiffy Lubes! Just go in and ask them what franchise there under , they will tell you , If they dont suck!

Reading further I seen a comment about "VALVOLINE" taking precautions. Heartland Automotive's procedures , when followed correctly(if there not well , you fired immediately) eliminates the chances of screw ups. the "LBT"(lower bay technician) the greasy guy in the hole in the floor hangs a 3 foot safety chain to ensure the car gets quality inspected by the "LBT" to be watched by the"UBT" (upper bay technician)Which consists of , checking every plug for tightness and no leakage ,Checking the oil filter to be "warm , tight , and dry , no leaks , then shows himself and the "UBT" the old rubber gasket on the old oil filterl. Then the "UBT" has to quailty inspect the underhood ,Which consists of doble checking the oil level , all caps under the hood , replacement of air filter , and any thing else that has been checked under the hood , THEN The "QI" (quality inspector)Usually a member of management ,goes back over the "UBT" double checking him! so next time you go to A Heartland Automotive Jiffy Lube , watch what they do ,you'll see! and if they don't follow these steps Ask to speak with The manager and ask him if the "QI" Is complete. Sorry to post so long , but this grabbed my attention and I had to clarify some things! Thanks for your time , But , thats how things go at My Heartland Automotive Jiffy Lube, 201 S. Seventh HWY , Blue Springs , MO , 64015 Just east of Kansas City.

I been reading all this and laughing. I statered at a jiffy lube just about 4 months ago im not all in to it like matt but i will agree that the JL you went to was not going by the book there should have been double checks the guy up top watching the guy down below making shure everthing is tight then a anoter person checking the oil level and giving the QI but if you want an onest opinion dont go to jiffy lube if it is really busy go either right when it opens (be the fist car) or go if they dont seem to busy they will do a better job sory matt if im knocking you of your high Jiffy horse but im tell ever one the truth

your probably right. I was just aggrevated at all the negative stuff about Jiffy Lube and took it personal. Its not like they were talking about my store or anything. there are some out there , well , a lot out there that don't care about their job. and the faster you push to get a car done the more likely you are to screw up! It's no prob to knock me off my Jiffy horse , I did not realize how bad of a reputation JL has gotten. I'm sure about 80% of it is true! If you've got a DM like mine , you do it right or your missing a chunk of your buttocks!

Sandra, you should try contacting their corporate office. I am not going to rant about Jiffy lube but needless to say they screwed up my car by not tightening the drain plug and it ended up ceasing my engine when it lost pressure and most of the oil. I am having an independent inspector sent by Jiffy lube check it out at the Nissan Dealership on MOnday and they'll tell me if they'll take care of the new engine or if they decide not to claim responsability. If they don't, then I am filing suit. Since the damage is over 5K then I am not going to small claims since there is a limit on damages. I am in Blue Bell, PA in the suburbs of Philadelphia.

Don't let them get away with murder. Contact the corporate office Customer Service dept and explain to them your problem. But, have patience because it is staffed with a bunch of incompentent people who don't understand the concept of "Customer Service."

I'll make sure that they pay for every cent I had to spend so far and then they'll have to pay for the engine and my rental which will end up costing them over $7K.

I have worked at Jiffy Lube for 2 years now. I have indeed seen it all.

I have seen a customer come in for a transmission top off or coming in to get free transmission fluid, then this same customer who has never changed the transmission fluid ever,,,goes off for a week and returns furiosly acting like he is angry in front of every customer.

This customer after not being able to blame Jiffy Lube for a damaged transmission admitted to hauling heavy equipment over high over passes. Where by overworking his already burnt transmission fluid and thus causing his transmission to malfunction.

He wanted to get Jiffy Lube to buy him a new transmission with a reciept that showed Jiffy Lube adding half a quart of fluid. He admitted to this and asked if I could help him out.

Now try multiplying customers like him who buy used cars whith high miles, Cars with damage water pumps and slipping transmissions, then request a coolant changed and a transmission fluid exchange at a near by Jiffy Lube,in hopes to return later that week with a claim. So as to get Jiffy lube to pay for a new water pump or transmission and then turn around and sell the used vehicle fOR A HIGHER PRICE..BECAUSE HE HAD SOME WORK DONE TO THE CAR.

I am sorry that customers have gone to some real Janky Jiffy Lubes but do these customers also go to a filthy restaurant to eat and then later complain about food poisoning and then post a nasty letter on the internet...?

I went to a Jiffy lube in Gresham Oregon back in July 03 for a oil change and differential service.
We'll they put the wrong weight of rear axle oil in my differential and now I have a $1051.00 repair!
I took my truck to the Ford dealership to have my truck fixed from the damage and they refused to honor my warranty because of the Jiffy Lube screwup. Jiffy Lube put in 75W-90 gear oil instead of 75W-140 (like my Ford F150 owners manual recommends). The Manager at JL was a complete asswipe and wanted me to prove they did the damage, and the Ford dealership doesn't want to help me prove it to them. Well I had enough and contacted the Jiffy Lube main office in Texas and they sent word the the Jiffy Lube owner. The owner called me and finally offered to pay for the damages after I threatened to take him to court.
Well, here I sit STILL waiting for the owner to call me to pay for the repairs at the Ford dealership and I'm STILL waiting to pick up my vehicle!
JIFFY LUBE SUCKS!!!

i took my new car to a local jiffy lube in the seattle area. my car was new and this was it's first ever oil change. the service was fine, all except the zit faced teenager that tried to talk me into a new air filter! i told him "the car only had 3,000 miles on it" and "why the hell would i do that?" after i paid the $32.99 for a basic oil change i left feeling great that my virgin car had it's first lube job. Now, after a week or so i noticed my car leaving oil puddles in my garage. The dumbass in the pit at jiffy lube had crossed the treads on the oil pan plug! It took me and my brother 10 minutes to get it off!!! i had to take it to the dealer ship and get it fixed. when i spoke to the manager of the local jiffy lube he said he would have fixed it at no charge. but I don't want another jiffy lube moron touching my car ever again!!! JIFFY LUBE SUCKS DONKEY BALLS!!!!!!!!!!!!

Respectfully
Dan
Seattle

Hahaha, well get this Dan, Don't feel too happy, the shit filters and oil Jiffy Lube uses, are cheaper then shit and the filter probably sucks more then the used one comming off it. The oil is probably worse off brand new then the used oil they took out!!! How do I know this... coz I worked for JIP-U LUBE!!! GOD I HATE THOSE SOB'S!!!

I AM A MANAGER AT JIFFY LUBE IN CHARLESTON SC AND I CAN HONESTLY SAY THAT WE TAKE PRIDE IN OUR WORK AND WE DONT PRESSURE SELL ANYONE,(YES WE HAVE A QUOTA}BUT SO DOES EVERY OTHER BUISNESS OUT THERE. IF A GROCERY STORE ONLY SOLD ONE ITEM, THEY WOULDNT BE IN BUISNESS VERY LONG, A JIFFY LUBE, OR ANY OTHER LUBE SHOP OUT THERE ONLY DID OIL CHANGES, WE WILL BE OUT OF BUISNESS. A LOT OF THE CONSUMERS DONT REALIZE THE DIFFERENCE BETWEEN THE CAR DEALERS AND LUBE SHOPS, IVE WORKED AT BOTH. THE NATIONAL AVERAGE FOR A COMPLETE OIL AT LUBE CENTER IS 29.99, ITS A CONVIENANCE FACTOR FOR THE CONSUMERS, I DONT WANT TO DROP MY CAR OFF AT A DEALER AND WAIT 3 HOURS FOR A OIL CHANGE. OUR JIFFY LUBE SERVICE CENTERS FOR SOUTHLUBES INC ARE VERY RELIABLE AND WE TAKE CUSTOMER SERVICE VERY SERIOUSLY. ROB CARNISH AT JIFFYLUBE STORE # 2460, CHARLESTON SC

i have worked for jiffylube for 17 years i have
seen it all no one cares about the custmer more
than me i hear people all day long lying to
custmers thats why am going to start a mobile
lube and put jiffy lube out of bussines

you do that ivan. everyone knows that every jiffy lube employee has an MBA and a million dollars to invest in a franchise oil change facility

I work for jiffy Lube, They always force us to sell things the customer doesn't really need. They do not care about your car, they care about making money ! ------------ (name removed by webmaster), a DM in the St. Louis area is one of the WORST, he gets in your face, and yells at us when we do not push items you do not need. I say ,,,,PLEASE go somewhere else ! teach the asshole a lesson,

yea i used to work at a jiffy lube in glenwood illinois. its true, all heartland cares about is sell, sell, sell. especially the fleet accounts, when fleets roll in watch out they'll take them for every penny. they sell lights when they dont need to be sold, sell coolant when its already full. and yes all that money goes to the managers and assisant managers. the more they sell the better bonus they get. dont ever take your car to the jiffy lube in glenwood illinois because nothing will get done. dont even try and say anything else heartland because you know its true.

I,ve been a manager for Valvoline instant oil change now for 5 years. I can tell you that the single biggest reason for any service failure is lack of training. There are thousands of ways to screw up a car, and if all the management is focusing on is meeting there criteria in $$$, they will RUIN YOUR CAR! My advise is this: 1)Take the time to go in and talk to the crew about what they offer before you have ANYTHING done. You can usually tell alot about the ethics of the place just by doing that. If they have a crap additude or you can tell they dont like thier job...LEAVE IMMEDIATELY! 2)Insist on watching as the service is performed. You may not know squat about what your watching but they dont know that. Any reputable establishment will be comfortable with this, and it encourages the technicians to go even further with precautions. If it doesnt then your in the wrong place. 3)I know this sounds nutty, but look for good housekeeping in the shop your at. If there is cobwebs, filthy corners, dirty signage, old worn out tools etc.. this means that the bare minimum gets done and if theres a risky shortcut to take with your car it will be taken. I realize that these facilities are meant to be convieniant and to give you peace of mind, but you have to have some sort of reasoning to trust anyone with your vehicle. There are slugs of employees in every position in a quick lube whether its valvoline, jiffy lube, corporate or franchise or whatever! If you care about your car then research the place you want to have it serviced by. There are a ton of loopholes to keep these businesses from paying damage claims and they will use every one. Its just a shame that not as much energy is put into properly training employees. GOOD LUCK!

I just had my oil changed by crappy lube and somehow the oil filter gasket was bad, within one block i lost most of my oil.I walked back to jippy lube and they came over and changed the gasket, they said they could clean it with steam clean. So I went back over and they cleaned it with a CAN OF STEAM CLEAM,what an asshole. Then he gives me a half off the next oil change.
Jippy lube was about 5 minuites from buying me an new engine. If they gave me 50 oil changes i would not go back

I had a oil change and 3 days later my car breaks down.. The Pit Stop Quick Lube In Owatonna Minnesota Did this crap to my car. We now have to walk in frezzing temps, cause of their screw up! Once I heard how much my husband payed for a oil change I new then something wasn't right. $30.00 For an oil change !!!! They are now taking responsibility cause they know they messed up. WHATEVER YOU DO DON'T LET THEM GET AWAY WITH IT! I KNOW I WON'T!

i work for a local jiffy lube in the seattle area, and i happened upon your comments. i dont think its right to base your poor experience with one store on the entire company. i have never had a complaint from customers, and the one warrenty that we have had the entire time i worked there, my general manager was happy to correct. i dont base poor food i get from mcdonalds on the entire company, either. for the rest of the idiots who spend more money than they want, are you that stupod about cars? anything we sell is yours to bye. my advice is learn a little about cars and their maintence, hell you drive them every day. them you can make an informed decision about what you bye and not look like an ass. some people like to do extra stuff to their cars, or bye better oils! do a little research! -hard working seattle girl

i work for jiffy lube and would like to say to all customers that i take great pride in what i do to your car. however the other 13 of them dont give a rats ass. not adding treatments to oil and not changing the filter.... including charging you for synthetic oil while pumping it in out of the bulk... hmmm so much more i can think of. always ask questions and watch what is going on.. trust me that i personally would not take my car to jlube after the things i have seen

i know that we are in the age of so much information that we can actually make our own instincts be blinded, as a customer of jiffy lube or any service shop, i hate to think that i would allow the internet in which anyone, including other competitors can go online and bash jiffy lube, as your human instinct use your eyes, your ears and dont forget to ask questions, its sad that the media can overwhelm and interfere to the extreme that even hurts people.so as you stroll thru these comments or statements, please keep this in mind, are you being a victom of someone elses lack of judgement? with this said i will close and hope you will use your given abillity when getting your car serviced.

I work at a Jiffylube owned by Lucor in Virginia.
We follow all regulations but sometimes people are under pressure to work fast and break things, forget things, etc. But the biggest problem is tha OSHA and EPA regultaions are only made to look followed. Ive seen antifreeze DUMPED in storm drains or carless works allowing it to flow down them. along with many of the aerosols being used to clean fule injectors.
these "services" are killing our earth the idea of its not effecting us now or in our live time is false. over the past years the number of frogs and trutles has dropped worldwide. as a kid if you gave me five mins in the creek near my house id give you mess of em. but do to the oil and refigerants going down the drains their all dieing JLI and others must be aware of practices in there stores cause theres cameras every where. they will fire you for somkeing pot but not draing a radaitor on the ground or oily mop water down the sink. WTF? MATE. its the slow evident end of the health of earth as we now it.
any and all missspelllings are do to the fact that i work 11 hours a day 6 1/2 days a week.
thats why i get high.

You're high now aren't you eRIK?? Just a little info for ya. Jiffy Lube and other quickie oil change places aren't the only ones dumping crap down drains. Bet your mom uses clorox.

I'm sure the world apprecaites you working 11 hours a day 6.5 days a week, keeps us from having to pay for your welfare expenses. BTW, When you smoke (are you smoking now?) it puts chemicles in the air, which can effect the ecosystem (4 syllable word there...) in your head, which causes you to forget things and spell incorrectly.

As for Jiffy Lube. Been there, never had a problem with them. Hubby changes my oil now since it cost us $10 to do it ourself, as opposed to $30. It's not hard to do.

I worked for JL for 7 years, first as Store Manager, then District Magager and lastly as Regional Manager. The only goal from Corp. on down was to increase ticket avg., to that end, everyday we did many unneeded services to customer's car. Beware to all.

I went to Jiffy Lube for an oil change and three weeks later my motor was shot. I had not exhausted the time on the 90 warranty nor the three months. A representative from Jiffy Lube went to the dealer to check out my car and to his conclusion said it was my fault due to my PCV Valve and I asked what does my PCV valve have to do with my oil. My car was almost paid for and as a result of Jiffy Lube I had to start over with another vehicle. I cant see me tearing up my motor when I got regular maintenance on my car and I come to you for an oil change and in three weeks my motor burns up.

I like Jiffy lube!

I had my oil changed about a year ago by Jiffy Lube and while it didn't leak and held up for another 3500 miles until I could do an oil change at my fathers workshop there was one major flaw in their service.

The UBT either used an impact without a torque bar or with the wrong torque bar (shitty things to begin with) or if he didn't use and impact is a real idiot doing this with a wrench. But anyway he COMPLETELY rounded the head on the oil plug, it took a beefy pair of vice clamps and a 4 foot pipe to get that sucker out of there it was in so damn tight and round.

Fortunately the threads where not damaged so it only cost me a $5 replacement plug from napa but I'll never take my buisness back there. Just like I never take my car back to a tire shop when I see them put on bolt down hubcaps with their impacts. Unfortunately people do not take pride in their work and will cut corners whenever someone isn't looking.

5/14/04
Jiffy Lube #1782
1667 W Redlands Blvd. Redlands, California 92373

I stopped at Jiffy Lube to get my oil changed.
It is all I wanted, just to change the oil, as it was needed.
After sitting in the waiting room for about ten minutes one of the attendants who was working on the oil change came into the waiting room and said I needed a new oil plug as my existing one was no good.
I looked at it and it was in good condition and I said put it back it looks just fine.
He continued to push saying it was no good and needed replacing.
I have told jokes about changing the muffler bearing but I think these guys would actually try something like this.
I knew something was very wrong here and I was right.
He left but a few minutes later another attendant came in and really started to push for all kinds of service.
At this point I was trapped as my car had no oil and could not be driven.
They took turns at this; one would be pressing me for some alleged service need while the others were laughing making disparaging remarks.
It was so bad I almost called the police as they were very threatening by physically cornering me and attempting to coerce me into singing off on more service.
Even as I was paying, it was an unnecessarily long wait for this process, they continued to make disparaging remarks, and at this point it was plane harassment.
As I left one of them held the door open to my car saying come back again and slammed the door closed as I approached.

While there was no finical damage, (I would not allow it) it was attempted.
I was harassed and push around by what was supposed to be a business offering automotive service.

I will never go back to any Jiffy Lube. My experiences involve the two Jiffy Lubes in the Reading PA area.

They stripped my drain plug threads on my oil pan. They Lied about. They Tried to cover it up. They Never told me they did it and let me drive around while my car leaked massive amounts of oil.

They stripped the oil pan plug so bad that the head mechanic at the Honda dealer tried, but could not re-tap the plug...

Stay away from Jiffy Lube. From the hard sales tactics on parts you do not need to the incompetent imature kids they have working on your car you are asking for trouble.

The will mess up your car, maybe not on the first visit.. but it is going to happen!

Well after reading all this I don't feel alone. I am sad to say I work for a Jiffy Lube. I must say I do try to treat customers the way they should be treated. If you need a air filter and don't know how to put it in I just tell them to go to the nearest auto parts store and tell them to pick one up and I would be happy to install it. After getting caught doing this I was suspended for 3 days and got a big lecture about how if the company dosent make money I don't. Bullshit to be honest I only make 7.75 an hour so I don't make any damn money anyway. I refer as many people I can to any place but Jiffy Lube the managment is a joke and they teach the employees to rip off the customer. Hence if you don't want to be pressured into buying somthing you don't need and don't want to risk having your car blow up on you because some dipshit fresh out of highschool is under your car trying to figure out where the oil filter is then I recomend not taking your car to jiffy lube. P.s. Even the managers are a joke my manager last week blew up a brand new Lexus due to stupidity. Hope you read this and boycot jiffy lube. And yes I am in the works of finding a new job. Also if you have any questions about all the fine services "sarcasim" go ahead and e-mail me and I will try to keep up and reply skippyhoff@hotmail.com

jiffy lube is a big joke watch out they will rip u off bad. that is not a joke i have seen it. not just 1 store. all of them work the same way!!!!

I have been reading all of these postings.I don't know which are true or not but let me tell you about the jiffylube shop(1173)I work for. I work with the best people you could have.We really care for our customers. We are actually reprimanded if we try to sell anything to anybody if they dont really need it. We have a computer at the shop that keeps up with each individual customers car.The computer keeps up with everything. The whole history of every visit you have made to any jiffylube including each service you have done in the past. We are not perfect by no means and anytime things have gone bad we do our best to keep our customers happy. We only recommend what needs to be done on your vehicle by mileage/recommended by the factory your automoble is made from.
Thanks,
fred
Macon,GA

Hi I work for a jiffy lube in Indianapolis and to those people that think jiffy lube sucks. Take another look at our system of service. We Recommend based on Vehicle manufactures recomendations based on milages not off of personal preference or fluid conditions. We do our best. A 10 minute oil change for 25-30 dollars. you wont get that at the dealership. Or at walmart. yeah at walmart you may pay 14 dollars for a oil change but how good was the job done could you watch the people work on your vehicle or not. So Jiffy lube in a whole wants our customers to come back. We want to build trust in our customers that we are not going to screw them over or tell them something they don't need. So on part of all of jiffy lube international I personally Apologize for any mistake that jiffy lube may have made. Thanks #2433

I have worked for jiffy lube 1754 in Albuquerque New Mexico for about 2 yrs now and I think it sucks. Did you know they have a salesman go around and train the customer Service Writer ( or CSA ) to sell additional services? I am working 2 jobs just to make ends meet and the president, Keith The Mormon Mortensen ( or as I call him, Mormonson) takes home millions of dollars a year, but hey, it barely pays the bills for me. The vice president has 150,000 dollars in his 401k plan, hey, mabey he should break bread a little. No one who can watch their employees struggle like that has my vote. I think I should be able to support my self, my son, and my wife with 1 job but no, stiffy lube is too cheap. I tell you, I dont try to sell additional services because the only one who benifits from it is the managers. J- lube employees dont work for sales commission but they do work for a "monthley incentive bonus" L.O.L. But like I said, the biggest bonus of the month goes to the managers. Ill keep you all posted on more bullshit that jiffy lube feeds every one.

I have read numerous comments here and would like to mention a few things. First of all, one poster said that he would keep an eye on the mechanic while they were working on his vehicle....that is a very good idea considering your vehicle is an investment that you would like to last and run properly. Most people may know that car manufacturers and oil makers alike are starting a trend towards extended intervals between oil changes. When I was in England for two years, the standard was 10,000 miles or once a year running synthetic oil. You all should consider who is selling you the myth that you need to change your oil every 3000 miles...the manufacturers and oil makers, and the quick lubes work for who?. Would you take that kind of advice from anyone else? Sure, and you also need to swap out the display in your television every five years, you know, just because! On a more serious note, if you ran synthetic oil, you can benefit, the environment benefits, we reduce dependency on foreign oil, your car will run better, and you have greater peace of mind.

You might want to consider changing the oil yourself as well, it is a very simple procedure in most cases.

Give me a holler if you want more information and good luck with all those quick lube folks!

I used to work for Jiffy Lube in Ontario, Canada. It was a horrible experience. We were forced to push unneccessary service on people who didn't want or need these things(esspecially women). If you didn't push enough of these unneccessary sales you were reprimanded by the manager(because he was also remprimanded by his superiors). They don't know how to treat employees, or customers. During the eight months that I worked for JL we had gone through 15 employees, only one of which was fired. Three and a half years ago, I moved to a much better company, The Pro Oil and Lube Shoppe(a privatly owned and opperated company). I can tell you this much, it is a night and day difference. If you don't make sales the boss is understanding, not everyone wants to empty thier wallets out. And if you push anything that is NOT needed you will be reprimanded, not the other way around. We look out for our customers, not the Bigwigs in thier offices counting thier money. And by the way we do all the same checks, and extras as JL, except vacuming the interior, and we do it in 9 minutes or less.

I would like to take a moment and let you all know how dumb you sound. Seriously. I can't think of a more idiotic man then half of you guys. Jiffy Lube is the #11th largest franchise in the WORLD. Do you hear me? THE WORLD!! And i'll tell ya they didn't do it by just screwin people. No business gets that large by screwin people. Half of you guys don't know a thing about your car. If you took the time and read Oil Lube and New, Motor Trend, or any other reliable magazine, and got some information about oil, air filters, all filters, all services provided at Jiffy Lube, you'd all be chanting " JIFFY LUBE, JIFFY LUBE, JIFFY LUBE, JIFFY LUBE!" While running into Jiffy Lube screaming that you want our service. Seriously. Thats their job, its to do all of the research and provide you with the knowledge and service to keep your car running well. I give me highest regard to Jiffy Lube because they provide an honorable service within 10 MINUTES!!! (name another place that does that, Bobs Pit Stop? They'll ruin your engine and its not like the won't help, its because they can't help, they have no money.) I would like every one of you to sit down and read up on some information. Seriously, don't act like you know. Because you honestly don't. You might be able to change your own oil. Wow. Thats tough. I'd like to see you get all the supplies including everything in the signature service at an unlimited amount for 3 months and perform the serivce in 10 MINUTES!!! Good luck in doing so, because it won't happen. No where. Not a single place. So, get your information straight, not your cry baby experience, and sit down. Oh yea, to the person that said he was going to start his own Mobil oil shops and take over Jiffy Lube, sorry, Mobil the corporation already tried and guess what... they failed just like everyone else. You can't touch them. They are the best. THANKS JIFFY LUBE I WILL ALWAYS BRING EVERY ONE OF MY CARS, TRUCKS, SUVS, NAME IT, if you did boat, four wheeler and motor cycle oil changes i'd bring those too. I LOVE YOU GUYS!!! You always treat me with the upmost respect.

John
Western United States of America

John,

You make a few valid points. However, you make too many assumptions and false assertions in your post dated June 28, 2004. First of all, it is not the people here that sound dumb...it was you. Just because Jiffy Lube happens to be the 11th largest franchise in the world does not mean that they provide "an honorable service". Quite the contrary, they provide a service that was made convenient, much like a fast food joint. The food at those joints is not exactly terrific, just convenient. Additionally, Jiffy Lube does not provide the customer "knowledge" in the true sense of the word...in fact Jiffy Lube, and all other quick-lubes, focus on keeping customers in the dark about the needs of their vehicles. Most significant is the myth of the 3,000 mile oil change that so many people believe. Jiffy Lube's sales would be hurt significantly by extended oil drains as a result of the loss of additional service sales but it is a fact, synthetic lubricants are designed to increase your oil drain interval while protecting your engine better, saving you money, and time...did you hear that? Time. The attractiveness of going to Jiffy Lube diminishes very quickly when you consider the motives of these "large franchises"...why does anyone go to Jiffy Lube for advice? That is like going to McDonalds to ask them how to grill a steak!

Keep taking your vehicles into Jiffy Lube John, but you are as uneducated, about the needs of your vehicles, as the people are who blindly follow the advice of a franchise bent on profits instead of outstanding service. Now, I would like you to sit down and read up on some information. Get smart on synthetic lubricants, I mean right down to the details buddy, NOACK volatility, High temp/High Shear Test, Cold Crank Startability, Pour Point, Flash Point, and Viscosity Index among many other comparison points. You may think you know it all, but you should strive to learn more than the service techs at Jiffy Lube considering you are leaving your vehicles in their hands.

Lastly, your assertion that "You can't touch them" is blantantly speculative. I assert that if the American car owner were to wise up and understand the points I've made, we would go a long way towards minimizing the control that petroleum and auto manufacturers have over us. They want us to come back every 3000 miles...they want us to come back after 125k-150K miles to buy a new vehicle too. How do they get us to do that, they preach that we need to do certain things to our vehicles, things that may not be necessarily true.

Good luck spending all that money on oil changes and repairs to your vehicles. Also, I hope you've started saving for your next vehicle because it won't be long. But they will still respect you, because you were loyal to them ($$$).

Sincerely,

Tim Sullivan
NC

I currently work for Jiffy Lube. I have done everying thing and know how the store is run. This would be WA (Team Thompson). I would have to agree with the other comment made by another worker writen on this page. They do not care about your car any more then what they can use to make it seem like you should pay more money. Its all about D.O.B. Dollors Over Base. This is now at $30DOB to be at par. Base is $29.99 so to be over base $30 the car need to pay $60+ the problem with that is with promotions makeing allot of the cars only paying $24.20 the next car has to make up for the low sale. So its true that even the District Managers say "$30DOB or risk your job"
How ever, as far as forgetting the drain plug, or not adding oil. Anything toucht is checked by the one who worked on it, then rechecked by another watching the original person who worked on it. We strive for prefection, and high DOB.
The only good thing I have to say is, I have a violet reccord and cannot get a job at a "real" place; and so for the time being I will work at this horrable place, and do my best to not lie to customers just because some asshole wants more money.

In response to several various comments about Jiffy Lube....I may have only worked at Jiffy Lube for about a month now, but I aready know a lot of the things that go on there. Whenever a customer is greeted and they are asked what services they would like to have done, they are told what their vehicle's manufacturer suggests for the time/mileage interval is between having that service done.

As far as the people who keep bringing up that Jiffy Lube can do a complete Signature Service Oil Change in 10 minutes....It's extremely hard to do a THOROUGH and COMPLETE (meaning every single thing done) signature service oil change in that amount of time. You can't do quality work and complete everything if you are rushing to have bay times that low. At the Jiffy Lube I work at, our average bay time is between 15 and 20 minutes. Sometimes it's shorter, sometimes it's faster. But a large majority of vehicles can not be done in 10 minutes. The 10 minute vehicles have everything in easy to access locations. Now think about this, how many cars these days were designed with the people who have to service them in mind? Not too many.

I will admit that the Jiffy Lube I work at doesn't have the best safety practices, but when it comes to the work on the vehicles, everything is done. We have two seperate checklists to verify we checked everything. One is a paper checklist that we check off while working on the vehicle. Then we verify that we did everything on a second checklist that is put into the computer and goes on the customer's paperwork to show them what all was done to their vehicle.

So to sum it all up, if the three technicians that work on a vehicle, all check everything they are supposed to, and the person doing the QI makes sure everything was done, then the service will be done completely and in roughly 15 minutes.

One final thing, Heartland Automotive isn't the only franchise operator of Jiffy Lube....just the largest I know of....In Washington state there are at least four different franchises operating Jiffy Lube locations.

Tim,
Hello. Its John again. And i would just like to compliment you and tell you that you have some valid points also. I would just like to say that i have read NOACK volatility, pour point and viscosity index. And because of your post, i took a little time and read up on some more. What i have come down to is... that synthetics can go longer than 3,000 miles... IN A PERFECT WORLD. It seems to me that all oil can go longer than 3,000 miles, even convential. The manufacturer even says it can IN A PERFECT WORLD. It states that if in severe conditions, you need to get your oil changed more frequently, for optimal performance... every 3,000 miles. The fact of the matter is, that not one of us ever drives in perfect conditions. Have you ever noticed what they say, stop and go driving, long high speed and high heat, dirt or gravel road, cold start ups, high mileage engines, and much more, but i remember correctly. Thats every aspect of driving. Every single one. You'd have to have a nice warm start up in the morning and then once the engine started up, you'd have to move to a extremely colder climate and still only accelerate at 2,000 rpms and never hit and gravel or dirt. Its impossible for any of us to drive in the range to be ale to go longer than 3,000-3,500 mile oil change.With the mcdonalds. I can see where you're coming from. Really i can. But, nobody is going to jiffy lube to ask how to change their oil. Nobody is. And like you said, its convenient. Thats the purpose. Jiffy Lube tells me every aspect of that oil, transmission fluid, coolant, and everything else the check and or change. I don't know of any other place that can service your vehicle as quick, precise, and as cheap as any other competitor. I don't know what its like in NC but the Jiffy Lubes must be sad and uninformed. But over here in Utah, they are honest and i watch them, they recheck every thing they've done and they show me too. I can change my own oil, and everything else i need to on my car. I know, I know. woooo. Pat myself on the back. But i don't have the time to. Keep writing i am really interested in what you have to say. And to the point about not providing all the knowledge that the customer wants... they do down here, whether its because we're all honest here or something. But, we have Jiffy lube that check everything and tell me everything here. I'm not an idiot. I know the differences in conventials, synthetics, and so on and so forth. They present me with knowledge and some options on services. Not, pushing services. I've read a bunch of these and they all say that they push "dollars over base". True. They do. They need to make money. Seriously, they do. Just like every other company. I have never heard of one person being threatened once that if they don't sell 30 dollars over base that they'll be fired. And i have about 3 friends that work for them. They need to make money just like every other place. Every other company in the world asks if you want something else. All the time, restaurants, fast foods, name it. They all ask if you want something more. I'm sorry Tim, really, i'm sorry that you have to lay on your cement and change your own fluids. And to another fellow about the 10 minute oil change with out inspecting everything. These Jiffy Lubes do. Seriously, i watch them. Every one does their job and has done it precise. Tim. If you are ever in the Salt Lake area, (with a car) please, go to one of the Jiffy Lubes. I'm sure you'll find that they are far, far better.

Thank you for your time
John

oh yeah solid slam dunk

My jeep was overfilled with oil.
I am interested in the idea of pursuing a class action suit.

john..you amaze me more and more every day. Thanks for the insight.

I was very happy with the service I had at the Seabrook, NH. location. The only thing they tried to sell me was a gas filter which I knew had to be changed 3,000 miles before. My dealership did not even try to tell me that it had to be done when I took it for my previous oil change. I read my owners manual in between the oil changes. Thank you Jiffy Lube! I am already seeeing a change in my gas milage.

John,

I will address your claims one by one as it seems that you have no solid evidence to back them up:

1. Synthetics can go longer than 3,000 miles in a less than "perfect world" as well. Even under less than perfect conditions you can still run most synthetics 5,000 miles (and in most cases much further...up to 25,000) between oil changes. Why? Synthetic oils don't volatize like conventional motor oils. Synthetic oils maintain their viscosity for much longer periods. If you compare volatility numbers provided by the oil's manufacturer you will clearly see this point.

2. Conventional oils may go longer than 3,000 miles but I would not recommend it. Some petro-oils should be changed after 200 miles...yes, I said two hundred. Why? See #1.

3. It is not impossible for one to drive in worse than normal service to extend your oil drain interval, using synthetics, to more than "3,000 - 3,500 miles". You said it was impossible when driving under less than perfect conditions! Synthetics are specifically designed to handle less than perfect conditions.

4. I agree with you, customers probably do not go to Jiffy Lube to get oil change advice. But you missed my point. They are still telling you that you need to change your oil every 3,000 miles and they will tell you to do so with synthetics as well (should I have to say that they are misleading you in this case?)...regardless of what your operator's manual directs you to do.

5. I never have said that I personally had a bad experience at Jiffy Lube, so I do not know if the "Jiffy Lubes are sad and uninformed" in NC. I believe they are out to make a profit earned in nefarious ways, thus the convoluted process of getting serviced there. By the way, I had my oil changed at a Jiffy Lube in 1995 and they stripped the drain plug...have not been back since.

6. You do the right thing by watching them handle your vehicle, it obviously means alot to you. However, not all Jiffy Lubes are the same...it depends on the greediness of the management as to the quality, accuracy, and timeliness of your service.

7. You say "wooo, big deal I can change my own oil" but then you say you are so sorry that I have to lay on my back to change my oil! That doesn't make sense to me, if you feel sorry for me why do you sarcastically say that it is no big deal? By the way, I stand up when I change my oil most times, but I use a creeper other times...regardless it is less than 10 minutes total spent under the vehicle.

8. I really do not mean to inflame the discussion here, but if you knew the difference between conventional oils and synthetics I would imagine you could at least spell them correctly.

9. Bottom line is that if they can get you to believe that they are doing the best things for your vehicle and you are happy with that, no questions asked, then I refer to my previous message...start saving for your next vehicle.

I would like a chance to discuss the advantages, other than not having to deal with Jiffy Lube, of changing your own synthetic oil, or having someone do it for you.

Tim

7/12/2004
Jiffy Lube #2657
Lehi, UT 84043

I took my 2002 VW Passat 1.8L in for an oil change at 30,000 miles. I am very particular about the care and maintenance of my vehicle and always have the oil and oil filter changed every 3,000 miles. I am always willing to listen to the expert advice offerred by Jiffy Lube personnel, and I am probably considered an "easy sell" when it comes to having the air filter replaced, the wiper blades replaced, etc. On June 24th, I requested the Signature Service, and the technician recommended that I have the air filter replaced and the wiper blades replaced. I told the technician to go ahead with the service and the replacement parts. The crew got started and then told me that they didn't stock the VW parts for either the air filter or the wiper blades; so, I would need to see the Ken Garff VW Dealer to get the parts replaced. Okay. No real problem; just go ahead with the LOF change.

The next thing I know they are rolling the Passat back and forth along the service bay. They said that the "skid plate" could be a "bugger" but that they'd be finished in about ten more minutes. When they were "finished," they told me to drive the car out of the bay. About ten miles down the Interstate (and in the middle of a major construction zone), the "skid plate" dropped down from the car's undercarriage. I could not pull over immediately because I was in the middle of heavy traffic in the construction zone, so the "skid plate" (engine cover) broke loose and disintegrated as it broke apart under the car. I was able to recover the skid plate and wired it back in place with some wire I had in the trunk. It was covered with engine oil and I wondered whether the oil drain plug had been properly replaced.

I went to Ken Garff VW Dealership, and they confirmed that I had an oil leak and that the "skid plate" (engine cover) could not be repaired. They changed the oil and replaced the "skid plate." The cost of the engine cover (excluding labor) was $195. I talked to the manager at the Jiffy Lube in Lehi, and he made a copy of the invoice and told me that his District Manager would send me a check.

Guess what? I didn't hear a word from the Lehi Jiffy Lube manager or the District Manager in two weeks. When I finally was able to track the Lehi manager down, he said that the District Manager had decided that he would be able to get the "skid plate" for $83.14 and that would be the settlement. I said that I was "out of pocket" $31 for the Jiffy Lube service and $195 for the replacement "skid plate." I had given the destroyed "skid plate" to the Lehi manager and he had disposed of it. I asked him whether Jiffy Lube had had other "skid plates" break loose; he said that it "happens all the time with these Passats!" I asked whether Jiffy Lube had considered not working on Passats if they were the source of so many claims. He said that he had to work on all types of cars; but, Passats were the worst cars to work on and he would prefer not to service any more.

I called the Corporate Office, and the customer service agent said that the District Manager would call me back within 2 to 3 business days. He said that the Salt Lake District had an especially poor service record with Passats, and that he was angry that the District Manager won't bother to call or write me after more than two weeks. He implied that heads would roll if Salt Lake City District didn't make changes.

Has any one else had trouble after Jiffy Lube serviced their Passat? I'd like to know.

I took my car into Jiffy Lube in April of '04 for a routine oil change. At the time I rejected their high pressure sales pitch for a new air filter and other needless services.

Yesterday, July 13, '04 I was checking all the fluids in the car and thought I would also check on the status of the air filter to discover to my horror that there was none!

The idiots at Jiffy Lube had failed to put it back into the car and I had been driving around with no air filter since April.

I contacted the manager to complain but all he would offer me was a new air filter, which I thought was an insult.

I have contacted an attorny, one Ann Miller, LLC, to see if I can join in a class action suit against Jiffy Lube and I encourage anyone on this list to do the same.

Doug Roberts
Columbus, OH

Tim,
Hey, its John again. Its obvious that you and i have different opinions. I think that Jiffy Lube is a good place and shouldn't be judged because of the couple mistakes its had. Just as any other company has. I think differently on synthetics, and so on. You make good arguements. And so do i. But, i think we are done here. I just don't wanna write another novel again on my opinons. I've already wrote them. And you've written yours. I wish the best of luck to you in your life. I hope all the years of laying on your back, changing your own oil, brings joy to your life. I am done.
John
Salt Lake City, UT

Tim,
Wait, i take that back. I want to know what i spelled wrong on the synthetics. Let me know that. Now, i'm done.
John
Salt Lake City, UT

When I went to the Jiffy Lube on Stratford Road in Winston-Salem, North Carolina for an oil change, the mechanic wrote "Jesus Saves" on my windshield sticker along with the date/milege for the next change. I came to Jiffy Lube for an oil change.....NOT to have an employee deface my property with his religious belief. As a Christian, I was outraged to witness such irreverence. I can't imagine how I would have felt if I practiced another faith. Needless to say, I've had my last 2 oil changes performed by their competitor. I got exactly what I paid for......and nothing else.

Ready for a novel? Here goes. Up until today I was employed by Jiffy Lube #949 in Rocky Point, NY (as well as two previous JL's, there are frequent transfers in my region). The first JL: As an employee my earnings are to be kept private. Not only was I an Assistant Manager but I'm also female, which caused a bit of jealousy and trouble with certain employees. My earnings report was shown to a technician by my general manager. JL #2: My general manager not only belittled me in front of staff and customers, but also, in front of staff and customers, made repeated comments about my ass even going so far as to post "Jenn has a Da-dunk-a-dunk" as a scrolling screen save on the computer. Although he was reported to the regional manager, no action was taken. Also at JL #2 I was hospitalized for 5 days for a blood infection stemming from a very small scratch (which I did clean out and bandage) received while changing a fuel filter at work. While in the hospital, my regional manager called me up and threatened to fire me for not filling out an accident report at the time I received the scratch. Also while in the hospital, I was diagnosed with lupus. Keep that in mind. JL #3 (Rocky Point). A new manager is hired to run the store. He knows NOTHING about cars, and has 20 years of RESTAURANT management experience. I'm placed in that store to show him how to run a Jiffy Lube. I try my best, but everything I try to teach him gets ignored. A store that once was claim free now becomes one of the worst stores in the region. The cleanliness of the shop declines drastically. I find myself frantically trying to prevent the crew from walking out from poor treatment by the new and inexperienced manager. Several people quit, several are convinced to stay on the condition that I'm there. Fine. So the new manager proceeds to get upset with me for various reasons. He has me working 60 hours a week. I explain to him that I have lupus, and cannot work that many hours. He continues to schedule me for heavy work days (10-12 hours/day, no breaks). At the same time he tries to turn the crew against me, which isn't working very well. He calls the new regional manager repeatedly, also spreading rumors to him. I get a doctor's note, stating that I cannot work more than 40 hours a week. He cuts my hours to 20/week (which is impossible to survive on on Long Island). I try to complain to the regional, but he won't return my calls. Now I'm left with no job, no benefits, and no vacation time. On top of this, I've gone out of my way to fix the screw ups caused by this new manager and people he has had working in the shop (not our regular employees), even going so far as to spend my day off replacing a radiator damaged by another supposed "manager" brought in by this new guy. Before he came, fuel filters, if needed and agreed to by the customer, were regularly replaced. Services were not forced. Customers got what they paid for. Afterwards? WD-40 is discovered and we are told to just "shine up" the fuel filter. Customers are made to feel that there car will blow up unless they by that air filter, even though it was just changed 10,000 miles ago. And worst of all, Rocky Point being a predomenantly well-to-do and elderly area, services are being sold that aren't needed, and defenseless customers are taken complete advantage of. In a matter of two months, a once reputable store has become a complete cesspool. Antifreeze is allowed to leak down the sewers without regard to laws or even more important, environmental safety. Employees are hired for a measly $8.00/hour (equivalent to $5-$6/hour elswhere) and expected to work 12 hour shifts without a lunch break. The new personel in the store is not only poorly trained, but encouraged to pressure sale services that they do not even come close to understanding. "Your air filter is dirty...if you flush out your engine and your injectors it will keep that from happening again." I swear, I've heard an employee say that. I would NEVER bring my car to a place like that. My advice: Ask other local merchants/people how reputable the service station (Jiffy Lube) is before bringing your car there for service. While there, stand just outside of the bay and WATCH everything. Please don't be rude to the technician, they do have a lot of pressure on them from management, but also let the buyer beware.

In 17 yrs I rode out all the changes. From Quaker state minit-lube to the name change to Q-lube. From the merge with Jiffy Lube and "Fat Tony" Fantacola to Heartless Automotive. The one thing I noticed is they would rather hire ex-cons and crackheads to be managers that HONEST people who serve their community in there personal lives.

My a/c was a little low so I stopped at a local Jiffy lube to add a little refrigerent.I made the mistake assumeing the price.I figured about $50.00 to add some.That was my fault, I will admit to that.After I had to show the employe where to hook up the hose to it took him about 7 minutes and he was done. The bill came to $120.00. I told him how can you justifie charging me that much for what you just did.$71.00 just for the labor.Thats $608.00 an hour for labor.I WILL NOT RETURN TO JIFFY LUBE FOR EVEN AN OIL CHANGE. IN MY OPINION JIFFY LUBE IS A BIG RIP OFF.
OH YEA THEY ONLY TAXED ME $1.50 THEY EVEN RIPPED OFF THE STATE. I THINK I WILL REPORT THAT TO THE STATE.I THINK THEY SHOUD BE SHUT DOWN UNTIL THEY LEARN TO STOP RIPPING OFF JOE PUBLIC.

Holy Cow! Who taught all of you how to spell? I am starting a class action law suit against McDonalds, if anyone is interested! I went to my local micky-d's and ordered a #3 with cheese. I pulled to the window, paid the woman, and asked for ketchup. When I got home, I opened the bag and found a fish fillet, and no ketchup. What a bunch of idiots!

gee-does this sound rediculous

yeah, I thought so

I guess I'm not the only Jiffy Lube Victim, I was visiting their store in Belleville NJ, Store # 714, I had my oil change their since it is convenient, as usual, the technician working on the car will change the oil, check the engine fluid and the air filter. Unfortunately, during the routine checkup, the tech left the Air Filter compartment open, I drove the car for 8 days with an open air filter compartmen, as a result of this, debrit went into the intake, damaged the air flow sensor and caused one of cylinder on the car to mal-function, I had an ASE Certified mechanic reviewed the car and I have damages for $5563.00 dollar as the engine needs to be replace. I've attempted to have Jiffy Lube repair the car, but they claim they will inspect it to determine if it is their fault and the engine will have to be taken apart by a mechanic at my own cost and will reimburse me if they are responsible for the damages. All this happened on 8/15/2004, if their is a class action suit against them, I will be glad to join.

Just by surfing around in net I definitely found a very informal place with a lot of good stuff for everybody. I will certainly visit your site again sometime. Really good work.

I don't have a JL problem but i have a walmart problem... i went to get an oil change... yeah it only cost $20 but... i went yesterday... drove about 8 miles since... and the oil is POURING out of my car... should i let something happen to the engine so they have to fix it since they have such shitty service? or should i just bring it to their attention... they're closed today by the way ... since it's sunday... i was going to go on vacation today.. and now i can't because of stupid walmart that can't do a proper oil change.. thanks a lot walmart... i'll go elsewhere from now on!

The manager of a Twin Cities Jiffy Lube performed a coolant flush on my vehicle. He did it according to their printed procedure.

Their procedure does NOT mention that some vehicles have a bolt on the engine that needs to be loosened to bleed the air.

Bottom line: my engine had zero coolant in it despite the fact the radiator and reservoir were full. Now I need to replace my head and plugs to a tune of $1,650.

I have had two estimates faxed to them. Unfortunately, the company NOT doing the work bid $500 less. We'll see what happens next. I figure I am saving them thousands more helping to educate them so they don't ruin another engine that way.

Basically, through reading all of these 'comments' I have come to a generalized conclusion. Jiffy Lube isn't a good company to work for, and they occassionally mess up. Alright. Now that we've gotten THAT cleared up. Yes, I am an employee, of 2 years in fact. I do enjoy working there, even if the job conditions are extremely poor. I absolutely adore the people I work with, the managers, and the people who represent us through the 'corporate office'.

Our poor manager is only at around $375 a week on salary net pay, working 50-60 hours a week. Does he complain?? Not once. He is constantly at the hardware/garden store buying new potters, plants, vines, and other acoutriments to make our store look our best. The vast majority of the employees at my store stay after work to repaint, deep clean and re-organize the store on a regular basis WITHOUT PAY (and I am one of them).

Yes, we get our share of 'mean' customers. In the two years I have been working there, I have been cursed out numerous, told I'm an idiot, had things thrown at me, been hit by THREE cars (all driven by customers) and the worst of all.... been told that it was preferred that I did't work on a customers car because I'm a female. This was ALL said/done by customers.

I try to smile, be polite, laugh and generally be happy where I am, but imagine working a 10 hour day, completely swamped with cars, understaffed, in 105 degree heat wearing a polyester jumpsuit and try to keep your morale up. Add on people complaining because it 'isn't going fast enough' when they are 6 cars behind in a line, or even better when you're talking to another customer, trying to explain how a transmission works and why the fluid needs to be replaced (and yes, on our nationally linked computer database we have each and every car manufactuer recommendations, and if it isn't recommended, we don't do it) while being yelled at by a lady who is 'in a hurry' and needs to be out of here in 15 minutes or else she's going to complain to corporate.

We do have 'ticket' and 'car count' goals (my, I do like using quotations marks....) but when it comes right down to it, If a person wants to take proper care of their car, I am more than willing to sit and answer any questions (or get on the phone with my father, and ASE certified L1 Master tech) and make sure they understand EVERYTHING. I don't care if they get their transmission flushed at jiffy lube, or lube and go, or EZ lube, or wal mart... as long as it gets done.

Maybe other Jiffy Lube's aren't like ours... maybe they don't have any loyalty. Yes, I get paid jack shit, don't get any breaks, and work open to close (7:30-6:30) shifts on a regular basis, but it's still my job, and I'm there 50 hours a week, so I'm going to make the best of it.

And going back to my managers, we try to have monthly bbq's to keep company morale up, which means that our District Manager pays OUT OF HIS POCKET for food. Of course, we all pitch in, and this is OUR idea. Not corporates, not our DM's, not our managers, but the EMPLOYEES idea. We all get along great, hang out after hours and work on eachothers cars in our spare time. Three of the boys I work with are import racers, and spend a lot of time/money on their little rice rockets. (I myself drive a '66 Chevelle Malibu, which I love with all my heart)

I really wish that all of the disgruntled employees could experience working at a shop like mine. And yes, I'm in college, working my way up to become an auto tech, just like my father. Eventually, I would love to work in kustoms, but that time is far away.

Sorry for the longish post, but this is more for myself than anyone else. It's good to rant a bit about things that are on your mind. Feel free to email me, and I'll definitly get back.

j.

JIFFY LUBE:
IS A A VERY PROFFESIONAL PLACE, AND THEY HAVE SOME FRIENDLY SERVICE'S, AND YOU CAN NOT JUDGE ALL JIFFY LUBE'S FOR MISTAKES THAT ONE OR TWO STORES HAVE MADE. BECAUSE I HAVE BEEN A JIFFY LUBE CUSTOMER FOR MANY YEARS AND SO HAVE SOME OF MY CO-WORKERS THAT WORK FOR ME, AND SOME OF MY FAMILY MEMBERS, AND THEY HAVE NEVER ONCE HAD ANYTHING BAD OR ANY BAD COMMENT'S ON ANYONE, AT JIFFY LUBE WHERE I HAVE GONE! AS A MATTER FACT WE NEED MORE FRIENDLY SERVICE'S.I HAD ONE PERSON ,WHO WAS REALLY FRIENDLY,AT THIS STORE ON 7OO EAST AND 400 SOUTH, THIS YOUNG GENTLEMEN, WHOM I DO NOT REMEMBER HIS NAME,BUT I DO REMEMBER ALL HIS TATTOS ON HIS FACE AND NECK,AND HE GREATED ME WITH A SMILE,TOLD ME HIS NAME!WHICH I DO NOT REMEMBER HIS NAME, I WAS A LITTLE NERVOUSE BECAUSE OF THIS PERSONS TATTOS,BUT AS HE SPOKE TO ME HE CONFRONTED ME VERY PROFFESSIONAL,WHICHED EASED MY NERVES,WITH HIS GREAT SMILE AND ATTITUDE.HE TOLD ME ABOUT THE SERVICE'S THAT THEY RECOMMENDAD AND THE SERVICE'S THAT JIFFY LUBE HAD TO OFFER.I TOLD HIM WHAT I WANTED DONE!ASKED ABOUT A TRANSMISSION SERVICE,AND HE REPLYED THAT WE HAVE TO LOOK AT THE RECOMANDATION THAT HE COULD HAVE TAKEN ADVANTAGE OF ME,BECAUSE I AM A WOMEN, HE TOLD ME THAT IT WAS NOT READY FOR SERVICE AT THIS TIME,WHICH MADE ME FEEL GOOD BECAUSE THERE IS NOT ALLOT OF HONEST PEOPLE NOW DAY'S AND I HAVE HAD SERVICES DONE TO MY CAR AT OTHER PLACES THAT THEY DO TRY TO GET YOU WITH ALL THIS STUFF TO MAKE MONEY. AND THIS GENTALMEN WAS A VERY HONEST PERSON,HE WALKED ME TO THE WAITING ROOM OFFERED ME SOME COFFEE AND TOLD ME THERE WAS MAGAZINE THERE TO READ, TOLD ME THAT MY SERVICE I ASKED FOR WOULD TAKE 20 MINUTES, AND IT DID AS HE PROMISED, HE PULLED MY CAR OUT, AND WALKED WITH ME TO THE CAR, OPENED MY DOOR AND ESCORTED ME IN, AS I WAS WATCHING THIS GENTALMEN WORK, HE NOT ONLY GREATED ME WITH THIS CARE BUT ALL HIS CUSTOMERS THAT CAME IN, AND ALLOT OF THE OTHER EMPLOYES WERE IN A RUSH JUST TO DO THERE JOB AND GET PEOPLE OUT AS FAST AS THEY CAN, THIS GENTALMEN IM SURE OF! HAS REALLY BRANG BACK ALLOT OF CUSTOMERS BACK FOR THE CARE OF HIS CUSTOMERS, I RECENTLY WENT BACK, AND HE WAS NO LONGER WORKING THERE, AND I ASKED THIS YOUNG GENTLEMEN HIS NAME WAS RICHARD! AND HE SAID THAT HE WAS NO LONGER WITH THEM HE HAD GOTTEN SENT TO ANOTHER STORE. IN KEARNS, RICHARD GAVE ME THE ADDRESSE WHERE HE WORKED. HE WAS VERY RESPECTFULL.THE REASON I AM WRITING THIS IS BECAUSE I WAS READING SOME ARTICALS ON JIFFY LUBE, AND THERE WAS ALLOT OF NEGATIVE TALK ABOUT THIS COMPANY! WHICH YES IT COULD BE TRUE, BUT THIS GENTALMEN THAT HELPED ME AND THAT WAS HONEST MADE A DIFFERENCE IN MY OPINON TO MAKE ME RETURN BACK, TO JIFFY LUBE, BECAUSE I BELIEVE THAT PEOPLE WHO WORK FOR JIFFY LUBE SHOULD TAKE THERE JOB SERIOUS, THAT IS WHAT BRINGS CUSTOMERS BACK LIKE ME. LOOK AND FIND WHO YOU CAN TRUST. BECAUSE, I HAD BAD EXPERIENCES IN JIFFY LUBE. AND PEOPLE LIKE THAT GENTLMEN I TALK TO KNEW WHAT HE WAS DOING AND NOT OUT FOR MY MONEY OR WAISTING MY TIME OR TRYING TO GET ME OUT OF THERE STORE..... THANK YOU JIFFY LUBE FOR YOUR E-MAIL SO WE AS CUSTOMERS CAN LET OTHER PEOPLE NOW OUR OPINON, THAT THERE IS PEOPLE OUT THERE YOU CAN TRUST AND BELIEVE IN !! THANK YOU!! DEBBIE ....

Hallo friends! Really nice place here. I found a lot of interesting stuff all around. Just what I was looking for. Great joy!

I got my oil changed at JL in Virginia Beach! Which I was charged 3 times for. I am still in the process of getting my money back and making them pay for my overdrawn fees. I will never go to another JL. In doing research on them I think they should be shut down!

What did you pay with, Amy? Because if it was a credit card, those things happen. Not just with Jiffy Lube, but with other businesses as well. I had my credit card charged 4 times at Mervyn's once. You can't blame Jiffy Lube for the credit card companies problems. We have absolutely NO say in it.

I worked for Jiffy Lube for a number of years as a mid level manager. During that time Heartland Automotive consistently increased their ticket average expectations. The company consistently looked the other way when managers were over charging guests, especially fleet accounts. Heartland Automotive cares little for customer service, their only goal is to line the pockets of the upper management team. My suggestion to all consumers is to know your vehicle maintenance needs and aproach Jiffy Lube with great hesitation.

hello all, thank you for reading this story.
I have been in the automotive field for over 20 years , heartland jiffy lube recently purchased 13 franchised "10" minute oil change centers where I had been a mananger for 3 years in cetral ohioafter woking for them for 4 weeks I quit along with half of my staff. they do not care about there cutomers nor do they care for there employees who are doing the work on your vehicles it is there policies to have employees stand on corners with 19.99 oil change banners when there bays are empty degrading and humiliating there employees as well as descriminating toward the customer that just spent 30.00 dollars 1 minute before on reg price change. forcing employees to hold WILL WORK FOR FOOD signs. or BE FIRED!!!
I could not or will not ever force grown working men and women to do such a thing, show these mid west assholes we dont need there type businee here dont shop jiffy lubes youll be sorry. !
ex manager

I WORKED AT JIFFY LUBE IN SEDALIA MISSOURI FOR 5 YEARS. I WAS THE MANAGER FOR OVER A YEAR. I WAS FIRED TODAY BECAUSE I WOULD NOT RIP OFF THE CUSTOMER. DON'T EVER GO TO A JIFFY LUBE OWNED BY MFA OIL. THEY RIP YOU OFF BAD. WE BLEW UP A MOTOR
AND WOULD NOT PAY FOR THE CUSTOMERS MOTOR ALLTHOUGH WE LEFT THE DRAIN PLUG OUT.

EAT A DICK YOU ARE ALL NOTHING MORE
THAN CHICKS WITH DICKS !!!!

My husband is an employee of Jiffy Lube in Ohio and he is being forced to hold a 19.99 oil change sign mentioned in another letter. He has been told that if he refuses to hold this sign he will be fired. The Jiffy Lube he works for was previously another 10 minute Oil change business and since Jiffy Lube has taken over, they have done nothing but lie to the employees. Not only are they forced to hold signs but they are also being told to do force selling to customers. My husband has way to much integrity to force someone to buy something they don't need and ultimately this will probably cost him his job. As long as people continue to patronize this kind of business, Jiffy Lube will contine to not only disrespect their employees but also their customers. Nothing pisses me off more than to have someone insult my intelligence or put a price on a mans integrity. Think about where you do business and remeber that the next person they choose to exploit could be you!

I drove my sons 1994 ford taurus to Phoenix AZ. from Texas and his car drove wonderfully. before heading back to Texas I went to Jiffy Lube on cactus and thunderbird for service and oil change after paying my bill I started for the freeway and my oil light came on so I pulled over when suddenly my sons car dies. needless to say I had it towed and checked by 3 mechanic's the engine is blown and my son and I are stuck in Phx. I am a cancer patient and have run out of meds. these folks will not help us after damaging our vehicle and now we may loose everything a be stranded and homless in phx... Thanks Jiffy Lube

I went to the Jiffy Lube in Pasadena Tx on September 24th to have an oil change in my 2001 VW Jetta VR6. When I pulled out of JL my engine light started flashing & my exaust was billowing white smoke. I immediately turned around & they drained the oil & put (the right amount) back in. They overfilled it with oil. Once the right amount was put in it stopped smoking but my check engine light was still on & the engine was missing. Their advise was to take it to Auto Zone to have diagnostics ran. I took my car to have it looked at & they told me that by them overfilling the oil it burned my spark plugs up, it's not hitting on all cylinders. They did a compression test which showed that the piston is scrapping against the cylinder wall & a rod is bent which means the engine needs to be replaced. I have contacted Corporate & they are having a inspector come out to look at it but first the engine has to be taken apart. I have already spent $200 just to find out what the problem is now I have to spend another $300 or so for the engine to be taken apart plus a rental car & JL won't cover anything till liability is established... They also told me that if they are liable & have to replace my engine that it will be with a refurbished engine. I'm not sure if I can fight this (refurbished engine) but I have every intention to. I will not drop this, they ruined my car & I am going to keep going till it is resolved. I will NEVER EVER go to Jiffy Lube again & I will be sure to tell anyone & everyone my story to save them this trouble.

i work for jiffy lube in memphis and i have to say that the complaints are all right. this place enslaves, brainwashes, and promotes dishonesty in its employees. i love my coworkers, even my boss, but this organization is backwards. i dont mind saying this cause there is no way to stop them so i will always get a paycheck but you are lied to as a customer each and every time if we do the job we are supposed to do. i do well there cause im a great lier by nature. ive learned how to take advantage of women and teenagers and elderly people so good that i get about 400 a month in bonus money. go ahead and hate me instead of this company though, ok? i have soooo many options. if you come to jiffy lube you are an oblivious head of cattle that doesnt know when its in the slaughter house and we appreciate the ignorance. come again soon!

Several Sundays ago I went to my local Jiffy Lube,where I have had no troubles, except the occasional up-sell attempt. To tell the truth, my air filter is cheaper there then at Pep Boys. When I arrived they could not service any one because their server was down. They recommended I go to another Jiffy Lube nearby here on Long Island. Worse thing I could have done. The tech recommended a rear differential fluid change. Since the Trail Blazer never had that changed and
it had 63000 miles on it, I let them do it. Wrong thing to do. I left $98.00 and got 3 weeks of no car. Several blocks away the differential started screaming. When I got back , the manager admitted that instead of putting 2 quarts of fluid in , the tech put in 2 pints. After filling it, the screaming subsided but it was still noisy. Bottom line , they admitted it, replaced the differential with a lower mileage used part(I was not going to fight for weeks for new) and paid for a car and inspection fees. I am told they have a warehouse here on Long Island that is stocked with replacement engines and other parts because this happens do often. Now that I tell this story, I hear too many Jiffy Lube horror stories to believe they can make any profit after paying out for all these claims.

My first and last time at Jiffy Lube! (off of 61 in White Bear Lake Minnesota) I am a single 38 year old women that was TRIED to take advantage by with an upsell. I was asked all of the above including was asked if I wanted my license plate bulb changed and I asked how much? He said 9.99 and I said go ahead. After I left and I saw that my bill said I had 2 bulbs replaced and he did not tell me there were 2 and not one, which was a total of 9.99 EACH-TOTAL (19.98) TO HAVE IT DONE. HIGHWAY ROBBERY! WATCH THE UPSELLS AND YOUR BILL BEFORE YOU PAY!!! THANKS APRIL! I returned to get my money back and had them remove the extra bulb. Remember to.....Let others know what you stand for, but most important, let them know what you DON'T stand for!

This site is a blessing! I was about to spend a lot of time and energy complaining about the way I was treated by Jiffy Lube. Now, I see it is a national (and possibly international) way of doing business for them! I used to be a regular customer. Guess what? Customer no more. Jan 11-09-04

I have gone from jiffylube 4 sometime,I take my car & my 3 girls cars also. I did find 1 store that I liked, and that was in downtown kcmo by my work,went there 4 about 2years then it was changed I was being asked 2 buy this and that so I started going to 1 by my home and it was ran like I was some again, went back 5 weeks later and someone sold me a airfilter this jl was in gladstone, I was shoping in Liberty and went 2 jl there and asked for top off as they were doing it young man asked if I wanted he to change my air filter I told him I just got 1 he took it out and it was my old one I asked for the manger he was at lunch I said at 3pm and thay said our manger makes us take lunch 1st so I waited about 10 min & here he came I showed him my ticket from 2week ago not only did he put new 1 in but gave me card 4 free oil change I then remembed him he was at both stores when I liked going 2 heis the reson I like jl I dont go 2 1 in gladstone anymore tried 2 but they arenot happy so now I go 2 291 when I can because what makes a good team is a good manger here's 2 Mr.Ho

I worked for the thompson family jiffy lube until I decided that i didn't want work with the team. I was a team player and I enjoyed working. The biggest problem I had was I couldn't work with people who wanted to rush. I work for another jiffy lube in Philadelphia and the same complaints I heard in Wa I hear in here. Prices are high, and the customer feels they are being force to buy. We at jiffy lube are in a business of information and maintenance. We give you the information about your vehicle and you decide what you want. When the team is wotking it will wotk as a machine. Aces in thier places a term a learned from Mcdonalds in Wa. We provide convenience. I do amd did hear when employees do well and bad. We do adress those problems and there are mistakes made. I just hope we at jiffy lube can take care of those problems. I know there has been times where mistakes was made on my behalf i do apologize for that. I apologizer to Mr Thimpson also. I like to thank him for the knowledge that was passed down from mgrs at his stores. So don't guve up on us because we are the well oiled machine.

I went to Jiffy Lube for an oil change about 4 days ago, because it was closer than where I usually go, and I was pressed for time.

It took them 45 minutes to change my oil, and they charged me $35, and I didn't even get the "Signature" service. The guy asked me if I wanted the "winter" oil, I said "sure," and they never told me they would charge me extra for it. Why charge me more just for a different weight? They don't even check all the fluids or do anything else. The place I usually go to checks AND FILLS ALL fluids, changes the oil and filter, cleans the windshield, etc...all for $20. And it usually doesn't take them more than 30 minutes.

Anyway...now, a few days later, my car is sputtering and being sluggish sometimes when I accelerate. I don't know why, I wish I knew enough about cars to know why, but it didn't do that before I visited Jiffy Lube. Even if it wasn't anything they did, I can't stand them...45 minutes and $35 for an oil change? Screw that, I'm never going back again. And when I get a chance to update my own site, I'm going to add that they suck ass.

I work at a jiffy lube. I hate it. all they care about is running a ticket!! they have to make sure every customer buys atleast $57.00 worth of stuff. even if they dont need it! that is why I am only a lower bay tech!!!! I hate selling especially when your job is on the line!! my DM says average ticket has to be over $57.00 or you get fired

Jiffy Lube is filled with ex-cons, and managers that don't know anything about cars. If you don't rip customers off you get fired and if you rip them off they fire you to cover their own ass. GO TO THE DEALER. HEARTLESS AUTOMOTIVE took over chicago so beware of the jiffy lube. Do not fall pray to the scams. Coolant topoffs on every car, fluid samples shown in every store. So much deception. WATCH EVERYTHING they don't even check powersteering fluid or tire pressure. If you own a pontiac grand prix 3.8 liter they don't even know where the fluid check is. They sell services you don't need and definitely get pressured from their corporate regime that spends more time SLEEPING in the office and drinking in the bar or running other stores over 400 miles away. Way to go Jiffy Lube that is obviously why they have to stand out side with "WILL WORK FOR 19.99" SIGNS when a customer would pay $30 for a good service. your crap isn't even worth $10. I wouldn't bring my car near your poorly run facilities and I hope you won't fall pray to the heartless jiffy lube.

well it is all so bad for heartland. i used to work for them managing a store too. they did all the same things...pressure sales. the ticket was the biggest thing to the company, they wanted to sell extra services even if the vehicle didn't need it. but the customers were not the only one getting ripped off, so all salaried managers check your federal labor acts. to be excempt from overtime as a salaried manager. the company cannot force you to do more then 20% of your job duties the same work as the regular hourly employess. i know because i got back pay overtime from them, which was forced by the dept. of labor. well all i can say is beware when entering. i left the company because the district manager and i never seen eye to eye because he wanted me to sell things even if the customer didn't need it. i told them over and over that you can't do that, and if you just educate them and let them come to there own decisions whether or not they wanted other work done. no shop should do anything more then just educating the customer. if you educate the customer you did your job. ending this with customers and employees beware.

Thank god for jl and merchants because of these types businesses doing what they do to customers I have a very profitable mobile oil change co.
Thanks jl and merchants.

you must have went to one of those jiffy lubes from kentucky.......in fact your probably from kentucky too! lol....cause they don't take you in the pit to watch your oil drain....must be a big story teller too....or maybe from wyoming?

I used to work at Jiffy Lube up until today. I was fired for closing the shop early, but the funny thing was that my shift was over at 11:30 am. On that day in the morning we had 18 inches of snow and im the only one that showed up. I stayed 3 hours later than what i was scheduled as a favor. He (Bill Sanford District A Ohio) said that he was getting me relief, and i believed him the first time. The second and third time he lied to me I was done. So i left the computer on and left to go to my other job he made me late for. A week later (today) he gives me a counseling report that said i was terminated. I have been with the company for 2 years and I was even a manger. I did more than what was expected of me and also IT WAS MY DAY OFF. I was doing bill a favor by letting myself be late to somewhere else i should have been in, in the first place! So if you work at JIFFY LUBE just realize, no body at the company cares about you at all. I f they did care, they would have let go an asset to the company. So to sum things up -FUCK JIFFY LUBE-

I used to work at Jiffy Lube up until today. I was fired for closing the shop early, but the funny thing was that my shift was over at 11:30 am. On that day in the morning we had 18 inches of snow and im the only one that showed up. I stayed 3 hours later than what i was scheduled as a favor, but still ended up without a single car. He (Bill Sanford District A Ohio) said that he was getting me relief, and i believed him the first time. The second and third time he lied to me I was done. So i left the computer on and left to go to my other job he made me late for. A week later (today) he gives me a counseling report that said i was terminated. I have been with the company for 2 years and I was even a manger. I did more than what was expected of me and also IT WAS MY DAY OFF. I was doing bill a favor by letting myself be late to somewhere else i should have been in, in the first place! So if you work at JIFFY LUBE just realize, no body at the company cares about you at all. I f they did care, they wouldn't have let go an asset to the company. So to sum things up - JIFFY LUBE SUCKS-

Jenn Higgins - You are the reason why women have problems in the workplace. I know many of the people who you talked bad about at the Rocky Point store as well as the Port Jeff store and you're full of shit. You have had problems with several managers, ever stop to think, maybe its you? What do you expect when you work somewhere that is 99.9% male. Save the drama.

Alrightie...

I have been reading through this website for the better part of an hour now. The sad thing is, I agree with most of it. Yes, there are people out there who dont care about your car. Yes, there are people out there who are going to try and sell you something you dont need. And yes, there are people out there who dont know what in the hell they are doing, or they dont care enough about their job to learn.
I have been working on cars all my life, and working for Jiffy Lube for about 8 months now. Every shop, every tech, every franchise is different, in most aspects. When I first started, I was eager to learn everything there was to know about Jiffy Lube, how it ran, and the different services we offer. But after 8 months, I have watched prices jump, services get shortened to save time, and many, many, other things to cause the level of quality to drop. All in all, for the average Joe, who doesnt know anything about cars, Jiffy Lube is a decent place. But if you know how to do it yourself, I would suggest you do it.
As far as the company not caring about the customer, you are right, god honest truth, we dont give a rats ass about you. Or so were taught. I try and treat every customer with the level of respect they deserve. And this has gotten me into trouble. I have told people other ways to get the services we offer for cheaper, and I too have been suspended for this. I am the main greeter in my shop right now, I ddeal with all the customers, and I go over the service review with you. And my manager has written me up many times because I dont try and sell all the crap you dont need. They hate me for that.
JLI, (Jiffy Lube International), and LMI, Lube Management Inc.), dont give a crap about you, about your car, about the services and the quality. They care about speed, and over base. Like mentioned before, over base, or "ticket" as we call it, is any dollar over $30, that we manage to con you into giving us. Whoever is on greets, if they dont run $20 minimum for a day, they get written up, $25 for the month, and they are suspended for 1 week without pay. I know customers feel pressured when they come in, but keep in mind what the Jiffy Lubers are up against. We have family too, and we cant afford to be suspended or lose our job. If you feel pressured, just step back, and camly say something like, "Not at this time, thank you." The thank you alone helps them keep cool about it. And if you are still pressured, dont be afraid to as for the number to corporate office. They are posted in the waiting rooms. Cleverly disguised as "If you did not recieve an invoice..." signs. ;-)
I guess what I want to get accross with this post, is that not all Jiffy Lubes are bad. Yeah, they are a rip-off, but you are paying for convienence. And if they do screw you, take them for everything they have. Jiffy lube needs a kick in the ass. Wake them up, and tell them you are going to take anymore crap. Thats about all I can say. I hate them too, your not alone.

Want some secrets to get services cheaper, free, or otherwise? EMail me at LubeMonkey@hotmail.com!

Ok....now I have heard it all. People take their cars and trucks to a facility to have maintainence(sp) or mechanical work completed. Most people don't understand all of the service schedules needed for proper upkeep on their vehicles. Communication......if you as the consumer don't communicate to the Tech or Manager about the service that has been done on your vehicle then you are going to get all of the recommendations(sp) that go along with the milage on your vehicle.

And yes....your air filter just may need to be replaced after 10,000 miles. Thats 10,000 miles of air and dirt that is now in the filter. Whether you can see it or not, it's there. Fuel economy can be greatly affected by a dirty air filter. I know....the old addage "It doesn't look dirty!". If it has been 10,000 miles, trust me it's dirty. So no more complaints about Air Filters please. If you just put in a new one last week then tell them that, but don't lie. If you lie to them it is only you and your vehicle that will suffer.

If you don't have the funds imediately available to have the work done, say so. If you don't have the time to have the work done, say so.

I have seen and experienced the types of disgruntled customers as most of you have described. What is most often failed to be revealed is how many of you were pushing the tech's and Managers to get it done fast because you have to be somewhere and now your going to be late. Most of the people who are constantly asking "Is my car/truck done yet?", "When will it be done?". Let me put it this way, if a Transmission flush takes an average of 30 minutes and you want it done in 5 and you keep pressuring the tech or manager well....what do you expect. Most techs and managers want to do the best job possible on your vehicle to keep you coming back trust me. Your $30 one time is not going to allow the store to stay open forever. Repeat business is the fundamental practice in long term success.

Think about this the next time you go to have your vehicle serviced.

1) What has been done to my vehicle since my last oil change?
2) When was the last time my belts were replaced?
3) When was the last time my Air Filter was replaced?
4) When was the last time my coolant was replaced?
5) When was the last time my transmission fluid was replaced?
6) When was the last time my fuel filter was replaced?
7) When was the last time my differential fluid was replaced?
8) When was the last time my A/C was recharged? (this helps remove any dirt that could cause your A/C compressor to fail, which do you think is cheaper?)
9) What are the manufacturer reccommended intervals for these services?
10) Do I have the TIME that is needed to perform the services that are needed?

If you haven't taken the time to maintain your vehicle, it is not always the Service Locations fault for it breaking down. Yes the rule of thumb is the last one to touch it is the one who broke it. However, if one has neglected their own vehicle then who's fault is it?

Yes, techs get sloppy and careless. I have seen it too, I don't care where you go it can happen. If you have the time, I mean people are like 8 blocks from the store before they realize anything is wrong. Trust me, you don't have oil in your car you are going to know.

Helpful hints:
1) Have the tech show you the dipstick for both the oil and transmission to verify that they are at the proper level. Don't have time or think you shouldn't have to? It is your vehicle is it not? I make them show me. I'm the one paying for it, I'm entitled to know.
2) Get the full quote for any repairs in writing before authorizing any additional work be started.
3) If you only want the oil changed and do not want the tech to touch anything else on your car, you have that right, tell them so.
4) Remember, its your vehicle and your money. If you agree to spend it because they say so without showing why it is necessary then thats your own problem.
5) Sales is sales, you do what you do for a living, this is what they do. Sales of service and parts.

Humans make mistakes and as much as we don't want them to happen, unfortunately they do.

How you take care of your health is most likely how you take care of your car.

ie: Give your service guy the time needed to do the work or don't have the work done.

oh yeah...by the way....

Pick one place to have your work done. Don't go to Bob's Oil and Tire then Jim's service and repair then Citgo, Penzoil, Valvoline, Firestone, Tires Plus, Harry's Auto, Dick's Auto, Jimmy Joe's Service etc.... to have oil changes done on the same vehicle. How in the world would you ever expect to be on a service schedule as recommended by the manufacturer if no knows what work has been done and no records of it?

Try to stay with one place so you can avoid the unwanted pressure sales that you dislike so much.

By staying with one place you are charging them with the proper care of your vehicle. Not only are they going to give it proper care but they are going to help make sure the vehicle lasts longer because they and you know everything that has been done to it.

Make sense? Should.....

deleted by admin. please do not make ethnic slurs. thank you.

I've had mostly good experiences with Jiffy Lube. I usually go in with an idea of what I'm going to have done, and if I'm offered something beyond that, I usually decline.

I think a lot of people resent being pressured to buy things, but if you keep track of when you've had certain things replaced on your car, you'll know when to say yes or no to what's offered to you.

That being said, there was one instance where a Jiffy Lube employee recommended that I replace my fuel filter. I couldn't remember when I had last replaced it (I put a lot of miles on my car), so I asked the guy when it had been done last. Since I had gone to Jiffy Lube for my last several oil changes, it should've been in the computer. He told me there was no record of it ever being replaced, which I thought was odd, but I went ahead and got a new fuel filter.

When I get my paperwork, I see on the invoice that I had, in fact, had the fuel filter replaced 3 months prior! I admit, I should have remembered that, but it was pretty underhanded of the guy to tell me that it had never been replaced. So, I complained to the manager, and I was given a coupon for a free oil change.

From then on, I've been going to a different Jiffy Lube. As others have pointed out, it just depends on the type of people who work at the store. I realize there are quotas and the additional services are the real money makers, but the Jiffy Lube employees have to realize that good service is what keeps people coming back. In the long run, trust and repeat service will be more profitable than pressure selling and scamming.

Hearing some of u guys talk is making me sick, If your getting an "Oil Change" for your car and the man or woman servicing your car asks if u want the oil filter changed, u aren't getting an oil change !

I got to thinking, our region does on average 126,000 cars per year. And thats only the Salt Lake region! According to the latest numbers, Jiffy lube services a little over 29,000,000 cars a year. And there are how many negative comments on this website? Nowhere near 29,000,000. So that can only mean one thing. Either, nobody knows about this website, or there are a hell of a lot of happy customers out there. Who knows for sure? Our CSS scored for our particular store are upwards of 96%. That means 96% of our customers were happy with our service. And the other 4% can kiss my ass. Go to WalMart, I dont car. Then come crying to us when they blow your motor...

PERIOD.

My girlfriend took her Jeep to Jiffy-Lube, they told her that her differential oil needed to be changed, so she let them change the differential oil. The very next time she went in for an oil change; less than 3,000 miles, at the very same store, they told her that she needed to have her differential oil changed. If they had looked at their computerized records and service history, they would have seen that they had just done the same service that they were now recommending. It appears that Jiffy Lube sells services to customers that aren't really needed and in the case of my girlfriends Jeep, Jiffy-Lube was just plain dishonest. I got them to refund the cost of the differential service, but only after threatening to report them to the California State Bureau of Automotive Repairs. If I ever go to Jiffy-Lube, it will only be for a simple (L.O.F) Lube, Oil & Filter. If even that.

actually what happens when you overfill a newer car, unsure what you drive but there is a pressure valve. and what happens when you over fill the car it bleeds small amount of oil at a time, sometimes very quickly, but small amount at a time into the cylinder where it burns off. this is where people get confused because it would appear that you blew a seal. in the old days this is true. but not anymore.

ps jiffylube does suck

This is for all those people who question the peformance at Jiffy Lube.I have Been working in this buisness for about five yrs now ,and they all work about the same.I started at Texas 10 Minute oil&lube,I worked there for 2 years which is a great place to take your car the ones in Ohio are in Dayton.Oh,Stow,oh,and,Akron,oh.I was trained by one of Jiffy lubes best Dave he owns the Texas 10 minute oil&lube in stow.His shop is amaculent,and clean,and has the bigest average in car counts around.This goes to show you its not Jiffy lube its the employees my shop runs great.I work at Jiffy lube in Stow,oh.It depends on the employees invalvement in any company so you can't say jiffy lube in one whole is all bad.By the way I worked at Vavoline in Amelia,Oh also and they have there flaws to trust me but I can't say anything bad about that location neither.I will say at any of these companys if they break it they fix it.

Sincerely;
Dan Baxter p.s If you think anywhere you go nothing can go wrong there only human and if you think this world is perfect you shouln't leave the house.

USE ONLY VALVOLINE!!! IT IS THE BEST CONVENTIAL MOTOR OIL ON THE MARKET. I PULLED MY WIFES HEADERS AND OIL PAN OFF AND THEY BOTH WERE *CLEAN* AS A WHISTLE AFTER 182,000 MILES USING ONLY VALVOLINE MOTOR OIL. VALVOLINE IS THE LARGEST OIL PRODUCER IN THE WORLD (ASHLAND). IT IS THE NUMBER ONE CHOICE OF ASE MECHANICS. USE ONLY VALVOLINE IF YOU WANT YOUR CAR OR TRUCK TO LAST!!! I HAVE HAD ***100% A+ EXCELLENT*** SERVICE OUT OF VALVOLINE!!!

VALVOLINE IS GREAT CONVENTIAL MOTOR OIL AS THE PREVIOUS WRITER STATES!!! I CAN AGREE WITH THAT 100 PERCENT!!! VALVOLINE IS NUMBER ONE IN MY BOOKS ALSO!!! READ THIS: I HAVE 212,026 MILES ON MY HONDA ACCORD USING ONLY VALVOLINE 10W30 MOTOR OIL EVERY 3000 MILES WITH A HONDA OIL FILTER. VALVOLINE ROCKS!!! RUNS LIKE BRAND NEW WITH NO LEAKS OR SMOKING...GREAT STUFF...

How amazing ... James Allen, from IP Address 152.163.100.73, and John Hastings, from IP Address 152.163.100.73, both love Valvoline.

Valvoline motor oil buys its base oil from Chevron. So why pay more for a white and blue bottle when Cevron is the same thing?

To those who have had bad expieriences, Sorry. I've been going to Jiffy Lube in Oak Harbor, WA for over a year, and have had nothing short of excellent service. Then again, they first show me the computor records of what services I have had on the car. While they are doing what I tell them to do, I am not in the little room set aside for the customer, I am watching over them like a hawk. They were the ones that spotted my Water pump pully being out of alignment, and starting to tear up my belt. They show me the stick from all lube points pre, and post service. We also run through a third check together prior to closing the hood. I am also able to get under the car to check the plug, and filter with them. All you have to do is ask, and if you're dealing with good people, they will allow it. If they do not, find another place to go.

Erin
(over_charged SC)
SCCoW, SCCoA, 35th Registry, Whidbey Cruisers Car Clubs

Jiffy Lube is like any place,and everyone makes mistakes. Check out Walmart sucks, or Pro Lube sucks, or GM sucks, or Ford sucks, same thing. As long as they take care of you when somthing goes wrong who cares. Just like when you go to a fast food joint, if they get your order wrong do you go home and jump on a website and tell everyone about it? No. Becaues who really cares.If all you do is sit around and complane, you really need a life.

yes i work for jiffylube and no matter what you do it will never make everyone happy at the same time.but someone's going to somehow piss you off to the point where you want to just blame the workplace or yourself.I must admit i make the best things happen.simply because you never know when you need to see a person on the out side of the workplace.jiffylube has showed me how to be a people person .thankyou jiffylube for making me a WELL OIL MACHINE. ONE;;;;;;;;;;;;;;

After reading some of the comments of both customers and employees, it clear to me what's common. The "Quick Lube Industry" is serious business! And now that SHELL Oil has acquired Jiffy Lube International, there will be major changes in how Jiffy Lube conducts business. Both corporate and franchise outlets will adhere to new standands will maintaining the the tradition of "wowing" every customer...give them time,we will see improvements. I'm from the east coast, and I firmly believe in customer service. Without customers we have no business! Let's not forget that. In this company, there are people who "hold a position" who believe that, store level employees "DO NOT HAVE A REAL JOB".AGM'S,LBT'S UBT'S, CT'S....STAY FOCUSED! THOSE WHO ARE FIRST WILL BE LAST,AND THOSE WHO ARE LAST, WILL BE FIRST. IT IS WRITTEN.

From a wife that has a husband who works in a Lube Shop (no, not Jiffy Lube), I must admit that he did at one time work for Jiffy Lube. There is a difference between people who "care" about their job and people who "don't care". If they care, they will provide the best service that they can give. If they don't, do you really think they will take every precaution for you? I don't think so.
Now he works in a different lube shop and I quite frequently go there to visit with the crew and my husband. I like being there because they get right to the point of the matter and don't try to take you on a long sherade as Jiffy Lube did for parts that my car didn't need and would cost me an arm and a leg. One way that can keep me feeling comfortable about a place is good customer service. If it isn't there, more than likely the crew doesn't care about their service or their job... but that's any where you go, not just Jiffy Lube. If you want good service... start by seeing what kind of customer service they provide first... then pass judgement.

I work as an assistant manager for a Jiffy Lube franchisee who owns 50 stores in Phoenix, AZ and I will tell you that here, we take quality control very seriously. If we don't, everyone on the team loses bonus pay. That's a strong incentive to do your job right. We want our customers to come back because they keep us in business!

To those who've had a bad experience, don't judge all lube shops based on that. The crews I've been part of at the four stores I've worked in have all been definitely customer oriented. A business that doesn't care about its customers and wants to stick them for every service, needed or not, is not going to be around for the long term. WE DON'T DO THAT IN MY STORES.

And remember, it's not the technician's fault that cars actually require maintenance besides oil changes to work properly. We offer services based ONLY on the manufacturers' mileage and time requirements, and NOT "because your transmission fluid looks dirty". We don't sell based on appearance because you won't find instructions like that in your owner's manual; you find a mileage chart with normal and severe schedules. And yes, most people do drive under severe conditions. Look at the criteria.

So don't interpret someone telling you what your vehicle manufacturer says is necessary as "pressuring" you. If you want to gamble and make up your own service schedule because you want to be cheap, then don't be surprised when your transmission starts slipping, your rear differential bearings are shot, and your motor overheats because you wanted to show that Jiffy Lube guy that "you know what's REALLY going on here" (as an ignorant customer once told me). You aren't hurting anyone but yourself. After all, it's YOUR CAR.

I agree with your car you can not be too concerned. I have visited many Chicago locations, and although some are run better than others, they all have an ultimate goal, to take my money. As friendly some have been they all try to sell me things I know I don't need. They are supposed to have a fancy computer system yet most of these locations don't even use them. Their commercials advertise manufacturers recommendations yet the technicians always have me smelling or touching my fluids. I apprecate the numbers given and I will definitely call and express my contempt with their organization. Everyone else should do the same. Remember if you see someone standing on the side of the road begging for business i.e. (19.99 oil change right now, $5 off oil change, 15 minutes or free) YOU DON'T WANT TO BRING YOUR CAR THERE. It is the equivalent of driving through Chicago and someone running up to your car begging for change, or washing your windows. What next Jiffy Lube? Are you going to enlist your underpaid employees to wash the passerby's windows for business? Hopefully the consumers are wise enough to drive past and go to the more respectable businesses. I know I will.

YOUR COMMENTS ON THE MORTENSONS' ARE FALSE !!!

I Have Managed several different Jiffy Lube locations in Tucson and traveled as a trainer to the Phoenix locations for the Mortensons of Utah in the middle to late 80's and only found these folks to be honest, down to earth, caring for the employees, and customer service business men who have class and are the most decent people on the planet.
I miss the professional atmosphere and the confidence they always displayed in my abilities and my staff at any location.

*Anyone who has posted any harse words towards these folks simply do not know them. (I have never worked for more honest, hardworking, and wonderful people)

I have managed hotels and worked in other customer service management jobs since working for the Mortensons' and have been successful due to the experience and knowledge provided by Terrill Mortenson while working for him in Tucson.

If given the opportunity to work for them again, I would move across this country to do so if they needed me.

*So I hope that before anyone makes anymore crude remarks about the Mortensons being cheap or greedy, Think twice about your comments and maybe you might get to know them before passing judgement on such fine folks who are honest and fair in such a tightly chased business for fault!

I doubt ANYONE who owns/operates a Jiffy Lube is HONEST AND FAIR... LMFAO!!!! They are trained to scam customers, sell services they did not do, or just could not do, I.E. FUEL FILTERS ON DODGE's where the actual filter is located in the gas tank. There is not a Jiffy Lube in the world that is actually dropping the gas tank and replacing the filter.

Jiffy Lube hasn