June 03, 2003

Jiffy Lube sucks, part 2

Recently I've been annoyed by feeling like my car was performing poorly, despite the fact that it had only been about 2000 miles since my last oil change (it doesn't get driven that much).

This morning I decided to check the oil. Maybe if my car was somehow leaking oil, and I was now low on oil, that would explain the problems.

Nope.

It has too MUCH oil.

Remember when I wrote about how much I hated my experience at Jiffy Lube? Yup, it was the fine folk at the local Jiffy Lube that overfilled my car with oil. When you overfill your engine with oil, it starts building up too much pressure against the seals, it can cause the oil to foam and cause engine damage -- all kinds of bad things.

Thanks, Jiffy Lube!

Posted by Mike at June 3, 2003 09:21 AM
Comments

Hi last saturday I had been to JIFFY LUBES to change oil and they said they need to do engine tune up , which will invlove spark plug change and other things.
But as far I saw the work, what they did was replace it with autolite cheap spark plug and then changed the wires, and said I am all set and charged me 200$ for so called engine tune up.
And they have already changed my transmission fluid, coolants etc on my previous visit , Now I have a doubt if they have done anything good on that service too..
Jify Lubes sucks

Posted by: Aneesh on September 2, 2003 11:43 AM

i recently visited a jiffy lube in my area(nj)
let me tell you it was great.i believe the managers name was jesse.i was amazed at how well they were organized,and for the first time i
accualy trusted my car in someone elses hands.
they checked every thing from my lights to my tires and even washed my windows!!!
(when it was raining!!!)
jiffy lube has definitly won my business

Posted by: roger on October 31, 2003 10:04 PM

I had my oil changed at a Jiffy Lube #2889 in Omaha. The manager Mark was a very informative guy. He checked all my fluids and fixed a serpatine belt that was cracked real bad. He treated me right and didn't try to screw me like the dealer did. He said he was ASE certified which made me feel more at ease. Thanks Jiffy Lube for makeing my oil change a good experiance. And Thanks Mark, your a good Manager. Anthony

Posted by: Anthony on November 14, 2003 04:28 PM

I used to work for JL. They changed my wifes insurance provider when she was 6 months pregnant.
It cost me tons. They didn't care. It led to a bankruptcy. Seems pregancy is a pre-existing condition. SCREW Jiffy Lube.

I'll bet Anthony (above) works for Heartland Automotive in Omaha (JL franchise headquarters)He knew the store #.

ROFL

Posted by: Jeff on November 15, 2003 08:15 AM

Trying to collect invoices of Jiffy Lube customers that were charged for too much oil for a possable Class Action Lawsuit

Posted by: Terry Faber on November 25, 2003 07:23 PM

To Jeff I don't work for Heartland Automotive I work for Wallgreen. The store number is on the top of my recept. I don't know about working for
Jiffy Lube, I was just telling of my good experiance. It sounds to me like they fired you,
so you are disgruntled. Well my service was great
so I will be going back to store #2889.
Anthony

Posted by: Anthony on December 6, 2003 02:37 PM

Oh yeah..Jiffy Lube is a "PEACH" of a place! More like a Peach Pit. I live in the Twin Cities, and we are in the process of suing Heartland Automotive Services because they performed an improper oil change on our car. They drained the oil OUT of the car, but they failed to fill it back up again, thereby destroying our engine, which was under warranty, by the way. It would have been so much easier to put a claim on our warranty, but being basically honest people, we knew all the evidence points toward Jiffy Lube, not the manufacturer of our engine. Their arrogance, lack of follow-up OR concern will cost them $5,000, the cost of replacing our engine. We have a huge amount of evidence against them. This is the only way to get a response from Heartland Automotive..is through the courts. Our court appearance is next week, December 22. I'll let you know. Those of you that had a good experience with this place, I'm happy for you, but you were lucky. They do not take precautions (as Valvoline does) to show you the dipstick after they have replaced the oil, and to double check their own work. This simple step would have saved our engine and so many other problems they have with their customers. Their arrogance will put them out of business.

Posted by: Darcie on December 16, 2003 09:25 AM

I had my oil changed at jiffy lube and told me I needed to change my oil filter, the oil filter was loose after that causing my engine to burn I had to pay $7000 in repair. I am thinking to take them to small court because they do not want to hear anything. Do I take the local jiffy lube owner to small claims or jiffy lube international corporate office in houston, TX (if so can you take them to small court in your state- mine los angeles) ? Anyone knows?

Posted by: sandra on December 27, 2003 10:56 AM

I had my oil changed at jiffy lube and told me I needed to change my oil filter, the oil filter was loose after that causing my engine to burn I had to pay $7000 in repair. I am thinking to take them to small court because they do not want to hear anything. Do I take the local jiffy lube owner to small claims or jiffy lube international corporate office in houston, TX (if so can you take them to small court in your state- mine los angeles) ? Anyone knows?

Posted by: sandra on December 27, 2003 10:56 AM

Yes , my 2 cents worth. First off , which frachisee of jiffy lube did you go to? MFA? , JLI? , Because I know it wasn't Heartland!!! Heartland owns 241 Jiffy Lubes in the midwest and west coast , we do not overfill oil , we do not do tune ups , one every one million cars something gets screwed up , even the best Jiffy Lubes aren't flawless! I've worked there for 9 months and sure , some things are kinda pricey , but that millionth car that something goes wrong with , GETS FIXED!!! Ever wonder why its called Signature Service? Because anything we do is GAURANTEED 100%! If that millionth car is a tranny service and something goes wrong after the service and we're to blame , GEUSS WHAT? We stand behind our Gaurantee , the problem gets fixed and a rental car IS provided while your vehicle is being fixed. Where else can you get:Change oil and oil filter , check power steering fluid , transmission fluid , brake fluid , anti-freeze , battery water , check 4 wheel drive gearboxes or rear differential only on 2 wheel drive , check manual transmission if applicable , lubricate all grease fittings is applicable , check air pressure in tires , vacuum interior floors , wash exterior windows and check air filter , IN 10 MINUTES???????? You think Jiffy Lube screwed One thing up , HAH take it to wal mart or valvoline or firestone , then tell me about the 5 or 6 things that got screwed up. I've seen it , time and time again!! How Many places can honestly say that the only goof on one in a million cars and average 8 minute and 51 second car times for the region? NONE!!! Slam as you will but I Gaurantee It's NOT my Jiffy Lube your talking about! It's NOT any Heartland Automotive out of Omaha , Nebraska's Jiffy Lubes! Just go in and ask them what franchise there under , they will tell you , If they dont suck!

Posted by: Matt B heartland automotive jiffy lube #576 on January 4, 2004 08:12 PM

Reading further I seen a comment about "VALVOLINE" taking precautions. Heartland Automotive's procedures , when followed correctly(if there not well , you fired immediately) eliminates the chances of screw ups. the "LBT"(lower bay technician) the greasy guy in the hole in the floor hangs a 3 foot safety chain to ensure the car gets quality inspected by the "LBT" to be watched by the"UBT" (upper bay technician)Which consists of , checking every plug for tightness and no leakage ,Checking the oil filter to be "warm , tight , and dry , no leaks , then shows himself and the "UBT" the old rubber gasket on the old oil filterl. Then the "UBT" has to quailty inspect the underhood ,Which consists of doble checking the oil level , all caps under the hood , replacement of air filter , and any thing else that has been checked under the hood , THEN The "QI" (quality inspector)Usually a member of management ,goes back over the "UBT" double checking him! so next time you go to A Heartland Automotive Jiffy Lube , watch what they do ,you'll see! and if they don't follow these steps Ask to speak with The manager and ask him if the "QI" Is complete. Sorry to post so long , but this grabbed my attention and I had to clarify some things! Thanks for your time , But , thats how things go at My Heartland Automotive Jiffy Lube, 201 S. Seventh HWY , Blue Springs , MO , 64015 Just east of Kansas City.

Posted by: matt again on January 4, 2004 08:36 PM

I been reading all this and laughing. I statered at a jiffy lube just about 4 months ago im not all in to it like matt but i will agree that the JL you went to was not going by the book there should have been double checks the guy up top watching the guy down below making shure everthing is tight then a anoter person checking the oil level and giving the QI but if you want an onest opinion dont go to jiffy lube if it is really busy go either right when it opens (be the fist car) or go if they dont seem to busy they will do a better job sory matt if im knocking you of your high Jiffy horse but im tell ever one the truth

Posted by: zach on January 5, 2004 04:33 AM

your probably right. I was just aggrevated at all the negative stuff about Jiffy Lube and took it personal. Its not like they were talking about my store or anything. there are some out there , well , a lot out there that don't care about their job. and the faster you push to get a car done the more likely you are to screw up! It's no prob to knock me off my Jiffy horse , I did not realize how bad of a reputation JL has gotten. I'm sure about 80% of it is true! If you've got a DM like mine , you do it right or your missing a chunk of your buttocks!

Posted by: matt on January 6, 2004 10:16 AM

Sandra, you should try contacting their corporate office. I am not going to rant about Jiffy lube but needless to say they screwed up my car by not tightening the drain plug and it ended up ceasing my engine when it lost pressure and most of the oil. I am having an independent inspector sent by Jiffy lube check it out at the Nissan Dealership on MOnday and they'll tell me if they'll take care of the new engine or if they decide not to claim responsability. If they don't, then I am filing suit. Since the damage is over 5K then I am not going to small claims since there is a limit on damages. I am in Blue Bell, PA in the suburbs of Philadelphia.

Don't let them get away with murder. Contact the corporate office Customer Service dept and explain to them your problem. But, have patience because it is staffed with a bunch of incompentent people who don't understand the concept of "Customer Service."

I'll make sure that they pay for every cent I had to spend so far and then they'll have to pay for the engine and my rental which will end up costing them over $7K.

Posted by: Richard on January 10, 2004 12:58 PM

I have worked at Jiffy Lube for 2 years now. I have indeed seen it all.

I have seen a customer come in for a transmission top off or coming in to get free transmission fluid, then this same customer who has never changed the transmission fluid ever,,,goes off for a week and returns furiosly acting like he is angry in front of every customer.

This customer after not being able to blame Jiffy Lube for a damaged transmission admitted to hauling heavy equipment over high over passes. Where by overworking his already burnt transmission fluid and thus causing his transmission to malfunction.

He wanted to get Jiffy Lube to buy him a new transmission with a reciept that showed Jiffy Lube adding half a quart of fluid. He admitted to this and asked if I could help him out.

Now try multiplying customers like him who buy used cars whith high miles, Cars with damage water pumps and slipping transmissions, then request a coolant changed and a transmission fluid exchange at a near by Jiffy Lube,in hopes to return later that week with a claim. So as to get Jiffy lube to pay for a new water pump or transmission and then turn around and sell the used vehicle fOR A HIGHER PRICE..BECAUSE HE HAD SOME WORK DONE TO THE CAR.

I am sorry that customers have gone to some real Janky Jiffy Lubes but do these customers also go to a filthy restaurant to eat and then later complain about food poisoning and then post a nasty letter on the internet...?

Posted by: Mike on January 22, 2004 06:56 PM

I went to a Jiffy lube in Gresham Oregon back in July 03 for a oil change and differential service.
We'll they put the wrong weight of rear axle oil in my differential and now I have a $1051.00 repair!
I took my truck to the Ford dealership to have my truck fixed from the damage and they refused to honor my warranty because of the Jiffy Lube screwup. Jiffy Lube put in 75W-90 gear oil instead of 75W-140 (like my Ford F150 owners manual recommends). The Manager at JL was a complete asswipe and wanted me to prove they did the damage, and the Ford dealership doesn't want to help me prove it to them. Well I had enough and contacted the Jiffy Lube main office in Texas and they sent word the the Jiffy Lube owner. The owner called me and finally offered to pay for the damages after I threatened to take him to court.
Well, here I sit STILL waiting for the owner to call me to pay for the repairs at the Ford dealership and I'm STILL waiting to pick up my vehicle!
JIFFY LUBE SUCKS!!!

Posted by: BJ on January 27, 2004 02:48 PM

i took my new car to a local jiffy lube in the seattle area. my car was new and this was it's first ever oil change. the service was fine, all except the zit faced teenager that tried to talk me into a new air filter! i told him "the car only had 3,000 miles on it" and "why the hell would i do that?" after i paid the $32.99 for a basic oil change i left feeling great that my virgin car had it's first lube job. Now, after a week or so i noticed my car leaving oil puddles in my garage. The dumbass in the pit at jiffy lube had crossed the treads on the oil pan plug! It took me and my brother 10 minutes to get it off!!! i had to take it to the dealer ship and get it fixed. when i spoke to the manager of the local jiffy lube he said he would have fixed it at no charge. but I don't want another jiffy lube moron touching my car ever again!!! JIFFY LUBE SUCKS DONKEY BALLS!!!!!!!!!!!!

Respectfully
Dan
Seattle

Posted by: dan on January 30, 2004 04:54 PM

Hahaha, well get this Dan, Don't feel too happy, the shit filters and oil Jiffy Lube uses, are cheaper then shit and the filter probably sucks more then the used one comming off it. The oil is probably worse off brand new then the used oil they took out!!! How do I know this... coz I worked for JIP-U LUBE!!! GOD I HATE THOSE SOB'S!!!

Posted by: Kenshin on February 20, 2004 10:33 PM

I AM A MANAGER AT JIFFY LUBE IN CHARLESTON SC AND I CAN HONESTLY SAY THAT WE TAKE PRIDE IN OUR WORK AND WE DONT PRESSURE SELL ANYONE,(YES WE HAVE A QUOTA}BUT SO DOES EVERY OTHER BUISNESS OUT THERE. IF A GROCERY STORE ONLY SOLD ONE ITEM, THEY WOULDNT BE IN BUISNESS VERY LONG, A JIFFY LUBE, OR ANY OTHER LUBE SHOP OUT THERE ONLY DID OIL CHANGES, WE WILL BE OUT OF BUISNESS. A LOT OF THE CONSUMERS DONT REALIZE THE DIFFERENCE BETWEEN THE CAR DEALERS AND LUBE SHOPS, IVE WORKED AT BOTH. THE NATIONAL AVERAGE FOR A COMPLETE OIL AT LUBE CENTER IS 29.99, ITS A CONVIENANCE FACTOR FOR THE CONSUMERS, I DONT WANT TO DROP MY CAR OFF AT A DEALER AND WAIT 3 HOURS FOR A OIL CHANGE. OUR JIFFY LUBE SERVICE CENTERS FOR SOUTHLUBES INC ARE VERY RELIABLE AND WE TAKE CUSTOMER SERVICE VERY SERIOUSLY. ROB CARNISH AT JIFFYLUBE STORE # 2460, CHARLESTON SC

Posted by: rob on February 21, 2004 07:54 PM

i have worked for jiffylube for 17 years i have
seen it all no one cares about the custmer more
than me i hear people all day long lying to
custmers thats why am going to start a mobile
lube and put jiffy lube out of bussines

Posted by: ivan on February 22, 2004 10:15 PM

you do that ivan. everyone knows that every jiffy lube employee has an MBA and a million dollars to invest in a franchise oil change facility

Posted by: spanky on February 23, 2004 06:20 PM

I work for jiffy Lube, They always force us to sell things the customer doesn't really need. They do not care about your car, they care about making money ! ------------ (name removed by webmaster), a DM in the St. Louis area is one of the WORST, he gets in your face, and yells at us when we do not push items you do not need. I say ,,,,PLEASE go somewhere else ! teach the asshole a lesson,

Posted by: Lube Tech on February 27, 2004 12:18 PM

yea i used to work at a jiffy lube in glenwood illinois. its true, all heartland cares about is sell, sell, sell. especially the fleet accounts, when fleets roll in watch out they'll take them for every penny. they sell lights when they dont need to be sold, sell coolant when its already full. and yes all that money goes to the managers and assisant managers. the more they sell the better bonus they get. dont ever take your car to the jiffy lube in glenwood illinois because nothing will get done. dont even try and say anything else heartland because you know its true.

Posted by: deez on March 2, 2004 09:34 AM

I,ve been a manager for Valvoline instant oil change now for 5 years. I can tell you that the single biggest reason for any service failure is lack of training. There are thousands of ways to screw up a car, and if all the management is focusing on is meeting there criteria in $$$, they will RUIN YOUR CAR! My advise is this: 1)Take the time to go in and talk to the crew about what they offer before you have ANYTHING done. You can usually tell alot about the ethics of the place just by doing that. If they have a crap additude or you can tell they dont like thier job...LEAVE IMMEDIATELY! 2)Insist on watching as the service is performed. You may not know squat about what your watching but they dont know that. Any reputable establishment will be comfortable with this, and it encourages the technicians to go even further with precautions. If it doesnt then your in the wrong place. 3)I know this sounds nutty, but look for good housekeeping in the shop your at. If there is cobwebs, filthy corners, dirty signage, old worn out tools etc.. this means that the bare minimum gets done and if theres a risky shortcut to take with your car it will be taken. I realize that these facilities are meant to be convieniant and to give you peace of mind, but you have to have some sort of reasoning to trust anyone with your vehicle. There are slugs of employees in every position in a quick lube whether its valvoline, jiffy lube, corporate or franchise or whatever! If you care about your car then research the place you want to have it serviced by. There are a ton of loopholes to keep these businesses from paying damage claims and they will use every one. Its just a shame that not as much energy is put into properly training employees. GOOD LUCK!

Posted by: ben on March 3, 2004 05:32 PM

I just had my oil changed by crappy lube and somehow the oil filter gasket was bad, within one block i lost most of my oil.I walked back to jippy lube and they came over and changed the gasket, they said they could clean it with steam clean. So I went back over and they cleaned it with a CAN OF STEAM CLEAM,what an asshole. Then he gives me a half off the next oil change.
Jippy lube was about 5 minuites from buying me an new engine. If they gave me 50 oil changes i would not go back

Posted by: dave on March 4, 2004 07:31 PM

I had a oil change and 3 days later my car breaks down.. The Pit Stop Quick Lube In Owatonna Minnesota Did this crap to my car. We now have to walk in frezzing temps, cause of their screw up! Once I heard how much my husband payed for a oil change I new then something wasn't right. $30.00 For an oil change !!!! They are now taking responsibility cause they know they messed up. WHATEVER YOU DO DON'T LET THEM GET AWAY WITH IT! I KNOW I WON'T!

Posted by: Marge on March 4, 2004 09:01 PM

i work for a local jiffy lube in the seattle area, and i happened upon your comments. i dont think its right to base your poor experience with one store on the entire company. i have never had a complaint from customers, and the one warrenty that we have had the entire time i worked there, my general manager was happy to correct. i dont base poor food i get from mcdonalds on the entire company, either. for the rest of the idiots who spend more money than they want, are you that stupod about cars? anything we sell is yours to bye. my advice is learn a little about cars and their maintence, hell you drive them every day. them you can make an informed decision about what you bye and not look like an ass. some people like to do extra stuff to their cars, or bye better oils! do a little research! -hard working seattle girl

Posted by: marisa on March 11, 2004 04:48 PM

i work for jiffy lube and would like to say to all customers that i take great pride in what i do to your car. however the other 13 of them dont give a rats ass. not adding treatments to oil and not changing the filter.... including charging you for synthetic oil while pumping it in out of the bulk... hmmm so much more i can think of. always ask questions and watch what is going on.. trust me that i personally would not take my car to jlube after the things i have seen

Posted by: lubeone on March 18, 2004 05:11 PM

i know that we are in the age of so much information that we can actually make our own instincts be blinded, as a customer of jiffy lube or any service shop, i hate to think that i would allow the internet in which anyone, including other competitors can go online and bash jiffy lube, as your human instinct use your eyes, your ears and dont forget to ask questions, its sad that the media can overwhelm and interfere to the extreme that even hurts people.so as you stroll thru these comments or statements, please keep this in mind, are you being a victom of someone elses lack of judgement? with this said i will close and hope you will use your given abillity when getting your car serviced.

Posted by: rob and cat on March 24, 2004 04:42 PM

I work at a Jiffylube owned by Lucor in Virginia.
We follow all regulations but sometimes people are under pressure to work fast and break things, forget things, etc. But the biggest problem is tha OSHA and EPA regultaions are only made to look followed. Ive seen antifreeze DUMPED in storm drains or carless works allowing it to flow down them. along with many of the aerosols being used to clean fule injectors.
these "services" are killing our earth the idea of its not effecting us now or in our live time is false. over the past years the number of frogs and trutles has dropped worldwide. as a kid if you gave me five mins in the creek near my house id give you mess of em. but do to the oil and refigerants going down the drains their all dieing JLI and others must be aware of practices in there stores cause theres cameras every where. they will fire you for somkeing pot but not draing a radaitor on the ground or oily mop water down the sink. WTF? MATE. its the slow evident end of the health of earth as we now it.
any and all missspelllings are do to the fact that i work 11 hours a day 6 1/2 days a week.
thats why i get high.

Posted by: eRIK kONGSLIEN on March 27, 2004 03:15 PM

You're high now aren't you eRIK?? Just a little info for ya. Jiffy Lube and other quickie oil change places aren't the only ones dumping crap down drains. Bet your mom uses clorox.

I'm sure the world apprecaites you working 11 hours a day 6.5 days a week, keeps us from having to pay for your welfare expenses. BTW, When you smoke (are you smoking now?) it puts chemicles in the air, which can effect the ecosystem (4 syllable word there...) in your head, which causes you to forget things and spell incorrectly.

As for Jiffy Lube. Been there, never had a problem with them. Hubby changes my oil now since it cost us $10 to do it ourself, as opposed to $30. It's not hard to do.

Posted by: Jen on March 29, 2004 11:00 AM

I worked for JL for 7 years, first as Store Manager, then District Magager and lastly as Regional Manager. The only goal from Corp. on down was to increase ticket avg., to that end, everyday we did many unneeded services to customer's car. Beware to all.

Posted by: Scott on April 16, 2004 05:47 PM

I went to Jiffy Lube for an oil change and three weeks later my motor was shot. I had not exhausted the time on the 90 warranty nor the three months. A representative from Jiffy Lube went to the dealer to check out my car and to his conclusion said it was my fault due to my PCV Valve and I asked what does my PCV valve have to do with my oil. My car was almost paid for and as a result of Jiffy Lube I had to start over with another vehicle. I cant see me tearing up my motor when I got regular maintenance on my car and I come to you for an oil change and in three weeks my motor burns up.

Posted by: Shekshia Smothers on April 19, 2004 12:43 PM

I like Jiffy lube!

Posted by: Nicole on May 4, 2004 07:37 AM

I had my oil changed about a year ago by Jiffy Lube and while it didn't leak and held up for another 3500 miles until I could do an oil change at my fathers workshop there was one major flaw in their service.

The UBT either used an impact without a torque bar or with the wrong torque bar (shitty things to begin with) or if he didn't use and impact is a real idiot doing this with a wrench. But anyway he COMPLETELY rounded the head on the oil plug, it took a beefy pair of vice clamps and a 4 foot pipe to get that sucker out of there it was in so damn tight and round.

Fortunately the threads where not damaged so it only cost me a $5 replacement plug from napa but I'll never take my buisness back there. Just like I never take my car back to a tire shop when I see them put on bolt down hubcaps with their impacts. Unfortunately people do not take pride in their work and will cut corners whenever someone isn't looking.

Posted by: Cragger on May 13, 2004 02:38 PM

5/14/04
Jiffy Lube #1782
1667 W Redlands Blvd. Redlands, California 92373

I stopped at Jiffy Lube to get my oil changed.
It is all I wanted, just to change the oil, as it was needed.
After sitting in the waiting room for about ten minutes one of the attendants who was working on the oil change came into the waiting room and said I needed a new oil plug as my existing one was no good.
I looked at it and it was in good condition and I said put it back it looks just fine.
He continued to push saying it was no good and needed replacing.
I have told jokes about changing the muffler bearing but I think these guys would actually try something like this.
I knew something was very wrong here and I was right.
He left but a few minutes later another attendant came in and really started to push for all kinds of service.
At this point I was trapped as my car had no oil and could not be driven.
They took turns at this; one would be pressing me for some alleged service need while the others were laughing making disparaging remarks.
It was so bad I almost called the police as they were very threatening by physically cornering me and attempting to coerce me into singing off on more service.
Even as I was paying, it was an unnecessarily long wait for this process, they continued to make disparaging remarks, and at this point it was plane harassment.
As I left one of them held the door open to my car saying come back again and slammed the door closed as I approached.

While there was no finical damage, (I would not allow it) it was attempted.
I was harassed and push around by what was supposed to be a business offering automotive service.

Posted by: Love on May 15, 2004 11:44 AM

I will never go back to any Jiffy Lube. My experiences involve the two Jiffy Lubes in the Reading PA area.

They stripped my drain plug threads on my oil pan. They Lied about. They Tried to cover it up. They Never told me they did it and let me drive around while my car leaked massive amounts of oil.

They stripped the oil pan plug so bad that the head mechanic at the Honda dealer tried, but could not re-tap the plug...

Stay away from Jiffy Lube. From the hard sales tactics on parts you do not need to the incompetent imature kids they have working on your car you are asking for trouble.

The will mess up your car, maybe not on the first visit.. but it is going to happen!

Posted by: Sucker on May 15, 2004 06:11 PM

Well after reading all this I don't feel alone. I am sad to say I work for a Jiffy Lube. I must say I do try to treat customers the way they should be treated. If you need a air filter and don't know how to put it in I just tell them to go to the nearest auto parts store and tell them to pick one up and I would be happy to install it. After getting caught doing this I was suspended for 3 days and got a big lecture about how if the company dosent make money I don't. Bullshit to be honest I only make 7.75 an hour so I don't make any damn money anyway. I refer as many people I can to any place but Jiffy Lube the managment is a joke and they teach the employees to rip off the customer. Hence if you don't want to be pressured into buying somthing you don't need and don't want to risk having your car blow up on you because some dipshit fresh out of highschool is under your car trying to figure out where the oil filter is then I recomend not taking your car to jiffy lube. P.s. Even the managers are a joke my manager last week blew up a brand new Lexus due to stupidity. Hope you read this and boycot jiffy lube. And yes I am in the works of finding a new job. Also if you have any questions about all the fine services "sarcasim" go ahead and e-mail me and I will try to keep up and reply skippyhoff@hotmail.com

Posted by: Jon on May 16, 2004 12:23 AM

jiffy lube is a big joke watch out they will rip u off bad. that is not a joke i have seen it. not just 1 store. all of them work the same way!!!!

Posted by: donny on May 17, 2004 07:02 PM

I have been reading all of these postings.I don't know which are true or not but let me tell you about the jiffylube shop(1173)I work for. I work with the best people you could have.We really care for our customers. We are actually reprimanded if we try to sell anything to anybody if they dont really need it. We have a computer at the shop that keeps up with each individual customers car.The computer keeps up with everything. The whole history of every visit you have made to any jiffylube including each service you have done in the past. We are not perfect by no means and anytime things have gone bad we do our best to keep our customers happy. We only recommend what needs to be done on your vehicle by mileage/recommended by the factory your automoble is made from.
Thanks,
fred
Macon,GA

Posted by: Fred on May 20, 2004 05:15 AM

Hi I work for a jiffy lube in Indianapolis and to those people that think jiffy lube sucks. Take another look at our system of service. We Recommend based on Vehicle manufactures recomendations based on milages not off of personal preference or fluid conditions. We do our best. A 10 minute oil change for 25-30 dollars. you wont get that at the dealership. Or at walmart. yeah at walmart you may pay 14 dollars for a oil change but how good was the job done could you watch the people work on your vehicle or not. So Jiffy lube in a whole wants our customers to come back. We want to build trust in our customers that we are not going to screw them over or tell them something they don't need. So on part of all of jiffy lube international I personally Apologize for any mistake that jiffy lube may have made. Thanks #2433

Posted by: John on May 22, 2004 12:23 PM

I have worked for jiffy lube 1754 in Albuquerque New Mexico for about 2 yrs now and I think it sucks. Did you know they have a salesman go around and train the customer Service Writer ( or CSA ) to sell additional services? I am working 2 jobs just to make ends meet and the president, Keith The Mormon Mortensen ( or as I call him, Mormonson) takes home millions of dollars a year, but hey, it barely pays the bills for me. The vice president has 150,000 dollars in his 401k plan, hey, mabey he should break bread a little. No one who can watch their employees struggle like that has my vote. I think I should be able to support my self, my son, and my wife with 1 job but no, stiffy lube is too cheap. I tell you, I dont try to sell additional services because the only one who benifits from it is the managers. J- lube employees dont work for sales commission but they do work for a "monthley incentive bonus" L.O.L. But like I said, the biggest bonus of the month goes to the managers. Ill keep you all posted on more bullshit that jiffy lube feeds every one.

Posted by: j- lube employee on June 10, 2004 03:14 PM

I have read numerous comments here and would like to mention a few things. First of all, one poster said that he would keep an eye on the mechanic while they were working on his vehicle....that is a very good idea considering your vehicle is an investment that you would like to last and run properly. Most people may know that car manufacturers and oil makers alike are starting a trend towards extended intervals between oil changes. When I was in England for two years, the standard was 10,000 miles or once a year running synthetic oil. You all should consider who is selling you the myth that you need to change your oil every 3000 miles...the manufacturers and oil makers, and the quick lubes work for who?. Would you take that kind of advice from anyone else? Sure, and you also need to swap out the display in your television every five years, you know, just because! On a more serious note, if you ran synthetic oil, you can benefit, the environment benefits, we reduce dependency on foreign oil, your car will run better, and you have greater peace of mind.

You might want to consider changing the oil yourself as well, it is a very simple procedure in most cases.

Give me a holler if you want more information and good luck with all those quick lube folks!

Posted by: Timothy Sullivan on June 12, 2004 02:44 PM

I used to work for Jiffy Lube in Ontario, Canada. It was a horrible experience. We were forced to push unneccessary service on people who didn't want or need these things(esspecially women). If you didn't push enough of these unneccessary sales you were reprimanded by the manager(because he was also remprimanded by his superiors). They don't know how to treat employees, or customers. During the eight months that I worked for JL we had gone through 15 employees, only one of which was fired. Three and a half years ago, I moved to a much better company, The Pro Oil and Lube Shoppe(a privatly owned and opperated company). I can tell you this much, it is a night and day difference. If you don't make sales the boss is understanding, not everyone wants to empty thier wallets out. And if you push anything that is NOT needed you will be reprimanded, not the other way around. We look out for our customers, not the Bigwigs in thier offices counting thier money. And by the way we do all the same checks, and extras as JL, except vacuming the interior, and we do it in 9 minutes or less.

Posted by: ross on June 22, 2004 06:40 AM

I would like to take a moment and let you all know how dumb you sound. Seriously. I can't think of a more idiotic man then half of you guys. Jiffy Lube is the #11th largest franchise in the WORLD. Do you hear me? THE WORLD!! And i'll tell ya they didn't do it by just screwin people. No business gets that large by screwin people. Half of you guys don't know a thing about your car. If you took the time and read Oil Lube and New, Motor Trend, or any other reliable magazine, and got some information about oil, air filters, all filters, all services provided at Jiffy Lube, you'd all be chanting " JIFFY LUBE, JIFFY LUBE, JIFFY LUBE, JIFFY LUBE!" While running into Jiffy Lube screaming that you want our service. Seriously. Thats their job, its to do all of the research and provide you with the knowledge and service to keep your car running well. I give me highest regard to Jiffy Lube because they provide an honorable service within 10 MINUTES!!! (name another place that does that, Bobs Pit Stop? They'll ruin your engine and its not like the won't help, its because they can't help, they have no money.) I would like every one of you to sit down and read up on some information. Seriously, don't act like you know. Because you honestly don't. You might be able to change your own oil. Wow. Thats tough. I'd like to see you get all the supplies including everything in the signature service at an unlimited amount for 3 months and perform the serivce in 10 MINUTES!!! Good luck in doing so, because it won't happen. No where. Not a single place. So, get your information straight, not your cry baby experience, and sit down. Oh yea, to the person that said he was going to start his own Mobil oil shops and take over Jiffy Lube, sorry, Mobil the corporation already tried and guess what... they failed just like everyone else. You can't touch them. They are the best. THANKS JIFFY LUBE I WILL ALWAYS BRING EVERY ONE OF MY CARS, TRUCKS, SUVS, NAME IT, if you did boat, four wheeler and motor cycle oil changes i'd bring those too. I LOVE YOU GUYS!!! You always treat me with the upmost respect.

John
Western United States of America

Posted by: John on June 28, 2004 01:49 PM

John,

You make a few valid points. However, you make too many assumptions and false assertions in your post dated June 28, 2004. First of all, it is not the people here that sound dumb...it was you. Just because Jiffy Lube happens to be the 11th largest franchise in the world does not mean that they provide "an honorable service". Quite the contrary, they provide a service that was made convenient, much like a fast food joint. The food at those joints is not exactly terrific, just convenient. Additionally, Jiffy Lube does not provide the customer "knowledge" in the true sense of the word...in fact Jiffy Lube, and all other quick-lubes, focus on keeping customers in the dark about the needs of their vehicles. Most significant is the myth of the 3,000 mile oil change that so many people believe. Jiffy Lube's sales would be hurt significantly by extended oil drains as a result of the loss of additional service sales but it is a fact, synthetic lubricants are designed to increase your oil drain interval while protecting your engine better, saving you money, and time...did you hear that? Time. The attractiveness of going to Jiffy Lube diminishes very quickly when you consider the motives of these "large franchises"...why does anyone go to Jiffy Lube for advice? That is like going to McDonalds to ask them how to grill a steak!

Keep taking your vehicles into Jiffy Lube John, but you are as uneducated, about the needs of your vehicles, as the people are who blindly follow the advice of a franchise bent on profits instead of outstanding service. Now, I would like you to sit down and read up on some information. Get smart on synthetic lubricants, I mean right down to the details buddy, NOACK volatility, High temp/High Shear Test, Cold Crank Startability, Pour Point, Flash Point, and Viscosity Index among many other comparison points. You may think you know it all, but you should strive to learn more than the service techs at Jiffy Lube considering you are leaving your vehicles in their hands.

Lastly, your assertion that "You can't touch them" is blantantly speculative. I assert that if the American car owner were to wise up and understand the points I've made, we would go a long way towards minimizing the control that petroleum and auto manufacturers have over us. They want us to come back every 3000 miles...they want us to come back after 125k-150K miles to buy a new vehicle too. How do they get us to do that, they preach that we need to do certain things to our vehicles, things that may not be necessarily true.

Good luck spending all that money on oil changes and repairs to your vehicles. Also, I hope you've started saving for your next vehicle because it won't be long. But they will still respect you, because you were loyal to them ($$$).

Sincerely,

Tim Sullivan
NC

Posted by: Timothy Sullivan on June 28, 2004 03:12 PM

I currently work for Jiffy Lube. I have done everying thing and know how the store is run. This would be WA (Team Thompson). I would have to agree with the other comment made by another worker writen on this page. They do not care about your car any more then what they can use to make it seem like you should pay more money. Its all about D.O.B. Dollors Over Base. This is now at $30DOB to be at par. Base is $29.99 so to be over base $30 the car need to pay $60+ the problem with that is with promotions makeing allot of the cars only paying $24.20 the next car has to make up for the low sale. So its true that even the District Managers say "$30DOB or risk your job"
How ever, as far as forgetting the drain plug, or not adding oil. Anything toucht is checked by the one who worked on it, then rechecked by another watching the original person who worked on it. We strive for prefection, and high DOB.
The only good thing I have to say is, I have a violet reccord and cannot get a job at a "real" place; and so for the time being I will work at this horrable place, and do my best to not lie to customers just because some asshole wants more money.

Posted by: Jiffy imployed on June 28, 2004 11:43 PM

In response to several various comments about Jiffy Lube....I may have only worked at Jiffy Lube for about a month now, but I aready know a lot of the things that go on there. Whenever a customer is greeted and they are asked what services they would like to have done, they are told what their vehicle's manufacturer suggests for the time/mileage interval is between having that service done.

As far as the people who keep bringing up that Jiffy Lube can do a complete Signature Service Oil Change in 10 minutes....It's extremely hard to do a THOROUGH and COMPLETE (meaning every single thing done) signature service oil change in that amount of time. You can't do quality work and complete everything if you are rushing to have bay times that low. At the Jiffy Lube I work at, our average bay time is between 15 and 20 minutes. Sometimes it's shorter, sometimes it's faster. But a large majority of vehicles can not be done in 10 minutes. The 10 minute vehicles have everything in easy to access locations. Now think about this, how many cars these days were designed with the people who have to service them in mind? Not too many.

I will admit that the Jiffy Lube I work at doesn't have the best safety practices, but when it comes to the work on the vehicles, everything is done. We have two seperate checklists to verify we checked everything. One is a paper checklist that we check off while working on the vehicle. Then we verify that we did everything on a second checklist that is put into the computer and goes on the customer's paperwork to show them what all was done to their vehicle.

So to sum it all up, if the three technicians that work on a vehicle, all check everything they are supposed to, and the person doing the QI makes sure everything was done, then the service will be done completely and in roughly 15 minutes.


One final thing, Heartland Automotive isn't the only franchise operator of Jiffy Lube....just the largest I know of....In Washington state there are at least four different franchises operating Jiffy Lube locations.

Posted by: Mike in Washington State on June 30, 2004 01:14 AM

Tim,
Hello. Its John again. And i would just like to compliment you and tell you that you have some valid points also. I would just like to say that i have read NOACK volatility, pour point and viscosity index. And because of your post, i took a little time and read up on some more. What i have come down to is... that synthetics can go longer than 3,000 miles... IN A PERFECT WORLD. It seems to me that all oil can go longer than 3,000 miles, even convential. The manufacturer even says it can IN A PERFECT WORLD. It states that if in severe conditions, you need to get your oil changed more frequently, for optimal performance... every 3,000 miles. The fact of the matter is, that not one of us ever drives in perfect conditions. Have you ever noticed what they say, stop and go driving, long high speed and high heat, dirt or gravel road, cold start ups, high mileage engines, and much more, but i remember correctly. Thats every aspect of driving. Every single one. You'd have to have a nice warm start up in the morning and then once the engine started up, you'd have to move to a extremely colder climate and still only accelerate at 2,000 rpms and never hit and gravel or dirt. Its impossible for any of us to drive in the range to be ale to go longer than 3,000-3,500 mile oil change.With the mcdonalds. I can see where you're coming from. Really i can. But, nobody is going to jiffy lube to ask how to change their oil. Nobody is. And like you said, its convenient. Thats the purpose. Jiffy Lube tells me every aspect of that oil, transmission fluid, coolant, and everything else the check and or change. I don't know of any other place that can service your vehicle as quick, precise, and as cheap as any other competitor. I don't know what its like in NC but the Jiffy Lubes must be sad and uninformed. But over here in Utah, they are honest and i watch them, they recheck every thing they've done and they show me too. I can change my own oil, and everything else i need to on my car. I know, I know. woooo. Pat myself on the back. But i don't have the time to. Keep writing i am really interested in what you have to say. And to the point about not providing all the knowledge that the customer wants... they do down here, whether its because we're all honest here or something. But, we have Jiffy lube that check everything and tell me everything here. I'm not an idiot. I know the differences in conventials, synthetics, and so on and so forth. They present me with knowledge and some options on services. Not, pushing services. I've read a bunch of these and they all say that they push "dollars over base". True. They do. They need to make money. Seriously, they do. Just like every other company. I have never heard of one person being threatened once that if they don't sell 30 dollars over base that they'll be fired. And i have about 3 friends that work for them. They need to make money just like every other place. Every other company in the world asks if you want something else. All the time, restaurants, fast foods, name it. They all ask if you want something more. I'm sorry Tim, really, i'm sorry that you have to lay on your cement and change your own fluids. And to another fellow about the 10 minute oil change with out inspecting everything. These Jiffy Lubes do. Seriously, i watch them. Every one does their job and has done it precise. Tim. If you are ever in the Salt Lake area, (with a car) please, go to one of the Jiffy Lubes. I'm sure you'll find that they are far, far better.

Thank you for your time
John

Posted by: John on June 30, 2004 03:22 PM

oh yeah solid slam dunk

Posted by: ajj on July 1, 2004 08:06 PM

My jeep was overfilled with oil.
I am interested in the idea of pursuing a class action suit.

Posted by: John on July 2, 2004 11:12 AM

john..you amaze me more and more every day. Thanks for the insight.

Posted by: Mal on July 3, 2004 12:09 AM

I was very happy with the service I had at the Seabrook, NH. location. The only thing they tried to sell me was a gas filter which I knew had to be changed 3,000 miles before. My dealership did not even try to tell me that it had to be done when I took it for my previous oil change. I read my owners manual in between the oil changes. Thank you Jiffy Lube! I am already seeeing a change in my gas milage.

Posted by: kelby on July 6, 2004 08:09 PM

John,

I will address your claims one by one as it seems that you have no solid evidence to back them up:

1. Synthetics can go longer than 3,000 miles in a less than "perfect world" as well. Even under less than perfect conditions you can still run most synthetics 5,000 miles (and in most cases much further...up to 25,000) between oil changes. Why? Synthetic oils don't volatize like conventional motor oils. Synthetic oils maintain their viscosity for much longer periods. If you compare volatility numbers provided by the oil's manufacturer you will clearly see this point.

2. Conventional oils may go longer than 3,000 miles but I would not recommend it. Some petro-oils should be changed after 200 miles...yes, I said two hundred. Why? See #1.

3. It is not impossible for one to drive in worse than normal service to extend your oil drain interval, using synthetics, to more than "3,000 - 3,500 miles". You said it was impossible when driving under less than perfect conditions! Synthetics are specifically designed to handle less than perfect conditions.

4. I agree with you, customers probably do not go to Jiffy Lube to get oil change advice. But you missed my point. They are still telling you that you need to change your oil every 3,000 miles and they will tell you to do so with synthetics as well (should I have to say that they are misleading you in this case?)...regardless of what your operator's manual directs you to do.

5. I never have said that I personally had a bad experience at Jiffy Lube, so I do not know if the "Jiffy Lubes are sad and uninformed" in NC. I believe they are out to make a profit earned in nefarious ways, thus the convoluted process of getting serviced there. By the way, I had my oil changed at a Jiffy Lube in 1995 and they stripped the drain plug...have not been back since.

6. You do the right thing by watching them handle your vehicle, it obviously means alot to you. However, not all Jiffy Lubes are the same...it depends on the greediness of the management as to the quality, accuracy, and timeliness of your service.

7. You say "wooo, big deal I can change my own oil" but then you say you are so sorry that I have to lay on my back to change my oil! That doesn't make sense to me, if you feel sorry for me why do you sarcastically say that it is no big deal? By the way, I stand up when I change my oil most times, but I use a creeper other times...regardless it is less than 10 minutes total spent under the vehicle.

8. I really do not mean to inflame the discussion here, but if you knew the difference between conventional oils and synthetics I would imagine you could at least spell them correctly.

9. Bottom line is that if they can get you to believe that they are doing the best things for your vehicle and you are happy with that, no questions asked, then I refer to my previous message...start saving for your next vehicle.

I would like a chance to discuss the advantages, other than not having to deal with Jiffy Lube, of changing your own synthetic oil, or having someone do it for you.

Tim

Posted by: Timothy Sullivan on July 7, 2004 02:48 PM

7/12/2004
Jiffy Lube #2657
Lehi, UT 84043

I took my 2002 VW Passat 1.8L in for an oil change at 30,000 miles. I am very particular about the care and maintenance of my vehicle and always have the oil and oil filter changed every 3,000 miles. I am always willing to listen to the expert advice offerred by Jiffy Lube personnel, and I am probably considered an "easy sell" when it comes to having the air filter replaced, the wiper blades replaced, etc. On June 24th, I requested the Signature Service, and the technician recommended that I have the air filter replaced and the wiper blades replaced. I told the technician to go ahead with the service and the replacement parts. The crew got started and then told me that they didn't stock the VW parts for either the air filter or the wiper blades; so, I would need to see the Ken Garff VW Dealer to get the parts replaced. Okay. No real problem; just go ahead with the LOF change.

The next thing I know they are rolling the Passat back and forth along the service bay. They said that the "skid plate" could be a "bugger" but that they'd be finished in about ten more minutes. When they were "finished," they told me to drive the car out of the bay. About ten miles down the Interstate (and in the middle of a major construction zone), the "skid plate" dropped down from the car's undercarriage. I could not pull over immediately because I was in the middle of heavy traffic in the construction zone, so the "skid plate" (engine cover) broke loose and disintegrated as it broke apart under the car. I was able to recover the skid plate and wired it back in place with some wire I had in the trunk. It was covered with engine oil and I wondered whether the oil drain plug had been properly replaced.

I went to Ken Garff VW Dealership, and they confirmed that I had an oil leak and that the "skid plate" (engine cover) could not be repaired. They changed the oil and replaced the "skid plate." The cost of the engine cover (excluding labor) was $195. I talked to the manager at the Jiffy Lube in Lehi, and he made a copy of the invoice and told me that his District Manager would send me a check.

Guess what? I didn't hear a word from the Lehi Jiffy Lube manager or the District Manager in two weeks. When I finally was able to track the Lehi manager down, he said that the District Manager had decided that he would be able to get the "skid plate" for $83.14 and that would be the settlement. I said that I was "out of pocket" $31 for the Jiffy Lube service and $195 for the replacement "skid plate." I had given the destroyed "skid plate" to the Lehi manager and he had disposed of it. I asked him whether Jiffy Lube had had other "skid plates" break loose; he said that it "happens all the time with these Passats!" I asked whether Jiffy Lube had considered not working on Passats if they were the source of so many claims. He said that he had to work on all types of cars; but, Passats were the worst cars to work on and he would prefer not to service any more.

I called the Corporate Office, and the customer service agent said that the District Manager would call me back within 2 to 3 business days. He said that the Salt Lake District had an especially poor service record with Passats, and that he was angry that the District Manager won't bother to call or write me after more than two weeks. He implied that heads would roll if Salt Lake City District didn't make changes.

Has any one else had trouble after Jiffy Lube serviced their Passat? I'd like to know.

Posted by: Norman on July 12, 2004 05:14 PM

I took my car into Jiffy Lube in April of '04 for a routine oil change. At the time I rejected their high pressure sales pitch for a new air filter and other needless services.

Yesterday, July 13, '04 I was checking all the fluids in the car and thought I would also check on the status of the air filter to discover to my horror that there was none!

The idiots at Jiffy Lube had failed to put it back into the car and I had been driving around with no air filter since April.

I contacted the manager to complain but all he would offer me was a new air filter, which I thought was an insult.

I have contacted an attorny, one Ann Miller, LLC, to see if I can join in a class action suit against Jiffy Lube and I encourage anyone on this list to do the same.

Doug Roberts
Columbus, OH

Posted by: Douglas Roberts on July 14, 2004 08:13 AM

Tim,
Hey, its John again. Its obvious that you and i have different opinions. I think that Jiffy Lube is a good place and shouldn't be judged because of the couple mistakes its had. Just as any other company has. I think differently on synthetics, and so on. You make good arguements. And so do i. But, i think we are done here. I just don't wanna write another novel again on my opinons. I've already wrote them. And you've written yours. I wish the best of luck to you in your life. I hope all the years of laying on your back, changing your own oil, brings joy to your life. I am done.
John
Salt Lake City, UT

Posted by: John on July 15, 2004 03:29 PM

Tim,
Wait, i take that back. I want to know what i spelled wrong on the synthetics. Let me know that. Now, i'm done.
John
Salt Lake City, UT

Posted by: John on July 15, 2004 03:30 PM

When I went to the Jiffy Lube on Stratford Road in Winston-Salem, North Carolina for an oil change, the mechanic wrote "Jesus Saves" on my windshield sticker along with the date/milege for the next change. I came to Jiffy Lube for an oil change.....NOT to have an employee deface my property with his religious belief. As a Christian, I was outraged to witness such irreverence. I can't imagine how I would have felt if I practiced another faith. Needless to say, I've had my last 2 oil changes performed by their competitor. I got exactly what I paid for......and nothing else.

Posted by: Betty on July 28, 2004 08:17 AM

Ready for a novel? Here goes. Up until today I was employed by Jiffy Lube #949 in Rocky Point, NY (as well as two previous JL's, there are frequent transfers in my region). The first JL: As an employee my earnings are to be kept private. Not only was I an Assistant Manager but I'm also female, which caused a bit of jealousy and trouble with certain employees. My earnings report was shown to a technician by my general manager. JL #2: My general manager not only belittled me in front of staff and customers, but also, in front of staff and customers, made repeated comments about my ass even going so far as to post "Jenn has a Da-dunk-a-dunk" as a scrolling screen save on the computer. Although he was reported to the regional manager, no action was taken. Also at JL #2 I was hospitalized for 5 days for a blood infection stemming from a very small scratch (which I did clean out and bandage) received while changing a fuel filter at work. While in the hospital, my regional manager called me up and threatened to fire me for not filling out an accident report at the time I received the scratch. Also while in the hospital, I was diagnosed with lupus. Keep that in mind. JL #3 (Rocky Point). A new manager is hired to run the store. He knows NOTHING about cars, and has 20 years of RESTAURANT management experience. I'm placed in that store to show him how to run a Jiffy Lube. I try my best, but everything I try to teach him gets ignored. A store that once was claim free now becomes one of the worst stores in the region. The cleanliness of the shop declines drastically. I find myself frantically trying to prevent the crew from walking out from poor treatment by the new and inexperienced manager. Several people quit, several are convinced to stay on the condition that I'm there. Fine. So the new manager proceeds to get upset with me for various reasons. He has me working 60 hours a week. I explain to him that I have lupus, and cannot work that many hours. He continues to schedule me for heavy work days (10-12 hours/day, no breaks). At the same time he tries to turn the crew against me, which isn't working very well. He calls the new regional manager repeatedly, also spreading rumors to him. I get a doctor's note, stating that I cannot work more than 40 hours a week. He cuts my hours to 20/week (which is impossible to survive on on Long Island). I try to complain to the regional, but he won't return my calls. Now I'm left with no job, no benefits, and no vacation time. On top of this, I've gone out of my way to fix the screw ups caused by this new manager and people he has had working in the shop (not our regular employees), even going so far as to spend my day off replacing a radiator damaged by another supposed "manager" brought in by this new guy. Before he came, fuel filters, if needed and agreed to by the customer, were regularly replaced. Services were not forced. Customers got what they paid for. Afterwards? WD-40 is discovered and we are told to just "shine up" the fuel filter. Customers are made to feel that there car will blow up unless they by that air filter, even though it was just changed 10,000 miles ago. And worst of all, Rocky Point being a predomenantly well-to-do and elderly area, services are being sold that aren't needed, and defenseless customers are taken complete advantage of. In a matter of two months, a once reputable store has become a complete cesspool. Antifreeze is allowed to leak down the sewers without regard to laws or even more important, environmental safety. Employees are hired for a measly $8.00/hour (equivalent to $5-$6/hour elswhere) and expected to work 12 hour shifts without a lunch break. The new personel in the store is not only poorly trained, but encouraged to pressure sale services that they do not even come close to understanding. "Your air filter is dirty...if you flush out your engine and your injectors it will keep that from happening again." I swear, I've heard an employee say that. I would NEVER bring my car to a place like that. My advice: Ask other local merchants/people how reputable the service station (Jiffy Lube) is before bringing your car there for service. While there, stand just outside of the bay and WATCH everything. Please don't be rude to the technician, they do have a lot of pressure on them from management, but also let the buyer beware.

Posted by: Jenn on July 29, 2004 10:11 PM

In 17 yrs I rode out all the changes. From Quaker state minit-lube to the name change to Q-lube. From the merge with Jiffy Lube and "Fat Tony" Fantacola to Heartless Automotive. The one thing I noticed is they would rather hire ex-cons and crackheads to be managers that HONEST people who serve their community in there personal lives.

Posted by: f on August 7, 2004 02:38 AM

My a/c was a little low so I stopped at a local Jiffy lube to add a little refrigerent.I made the mistake assumeing the price.I figured about $50.00 to add some.That was my fault, I will admit to that.After I had to show the employe where to hook up the hose to it took him about 7 minutes and he was done. The bill came to $120.00. I told him how can you justifie charging me that much for what you just did.$71.00 just for the labor.Thats $608.00 an hour for labor.I WILL NOT RETURN TO JIFFY LUBE FOR EVEN AN OIL CHANGE. IN MY OPINION JIFFY LUBE IS A BIG RIP OFF.
OH YEA THEY ONLY TAXED ME $1.50 THEY EVEN RIPPED OFF THE STATE. I THINK I WILL REPORT THAT TO THE STATE.I THINK THEY SHOUD BE SHUT DOWN UNTIL THEY LEARN TO STOP RIPPING OFF JOE PUBLIC.

Posted by: Ed on August 12, 2004 01:55 AM

Holy Cow! Who taught all of you how to spell? I am starting a class action law suit against McDonalds, if anyone is interested! I went to my local micky-d's and ordered a #3 with cheese. I pulled to the window, paid the woman, and asked for ketchup. When I got home, I opened the bag and found a fish fillet, and no ketchup. What a bunch of idiots!

gee-does this sound rediculous

yeah, I thought so

Posted by: duane on August 12, 2004 09:28 PM

I guess I'm not the only Jiffy Lube Victim, I was visiting their store in Belleville NJ, Store # 714, I had my oil change their since it is convenient, as usual, the technician working on the car will change the oil, check the engine fluid and the air filter. Unfortunately, during the routine checkup, the tech left the Air Filter compartment open, I drove the car for 8 days with an open air filter compartmen, as a result of this, debrit went into the intake, damaged the air flow sensor and caused one of cylinder on the car to mal-function, I had an ASE Certified mechanic reviewed the car and I have damages for $5563.00 dollar as the engine needs to be replace. I've attempted to have Jiffy Lube repair the car, but they claim they will inspect it to determine if it is their fault and the engine will have to be taken apart by a mechanic at my own cost and will reimburse me if they are responsible for the damages. All this happened on 8/15/2004, if their is a class action suit against them, I will be glad to join.

Posted by: Neil on August 24, 2004 12:51 PM

Just by surfing around in net I definitely found a very informal place with a lot of good stuff for everybody. I will certainly visit your site again sometime. Really good work.

Posted by: Joel Marie on August 26, 2004 12:13 AM

I don't have a JL problem but i have a walmart problem... i went to get an oil change... yeah it only cost $20 but... i went yesterday... drove about 8 miles since... and the oil is POURING out of my car... should i let something happen to the engine so they have to fix it since they have such shitty service? or should i just bring it to their attention... they're closed today by the way ... since it's sunday... i was going to go on vacation today.. and now i can't because of stupid walmart that can't do a proper oil change.. thanks a lot walmart... i'll go elsewhere from now on!

Posted by: Cira Schmitt on September 5, 2004 10:25 AM

The manager of a Twin Cities Jiffy Lube performed a coolant flush on my vehicle. He did it according to their printed procedure.

Their procedure does NOT mention that some vehicles have a bolt on the engine that needs to be loosened to bleed the air.

Bottom line: my engine had zero coolant in it despite the fact the radiator and reservoir were full. Now I need to replace my head and plugs to a tune of $1,650.

I have had two estimates faxed to them. Unfortunately, the company NOT doing the work bid $500 less. We'll see what happens next. I figure I am saving them thousands more helping to educate them so they don't ruin another engine that way.

Posted by: Kim Beckman on September 10, 2004 10:17 AM

Basically, through reading all of these 'comments' I have come to a generalized conclusion. Jiffy Lube isn't a good company to work for, and they occassionally mess up. Alright. Now that we've gotten THAT cleared up. Yes, I am an employee, of 2 years in fact. I do enjoy working there, even if the job conditions are extremely poor. I absolutely adore the people I work with, the managers, and the people who represent us through the 'corporate office'.

Our poor manager is only at around $375 a week on salary net pay, working 50-60 hours a week. Does he complain?? Not once. He is constantly at the hardware/garden store buying new potters, plants, vines, and other acoutriments to make our store look our best. The vast majority of the employees at my store stay after work to repaint, deep clean and re-organize the store on a regular basis WITHOUT PAY (and I am one of them).

Yes, we get our share of 'mean' customers. In the two years I have been working there, I have been cursed out numerous, told I'm an idiot, had things thrown at me, been hit by THREE cars (all driven by customers) and the worst of all.... been told that it was preferred that I did't work on a customers car because I'm a female. This was ALL said/done by customers.

I try to smile, be polite, laugh and generally be happy where I am, but imagine working a 10 hour day, completely swamped with cars, understaffed, in 105 degree heat wearing a polyester jumpsuit and try to keep your morale up. Add on people complaining because it 'isn't going fast enough' when they are 6 cars behind in a line, or even better when you're talking to another customer, trying to explain how a transmission works and why the fluid needs to be replaced (and yes, on our nationally linked computer database we have each and every car manufactuer recommendations, and if it isn't recommended, we don't do it) while being yelled at by a lady who is 'in a hurry' and needs to be out of here in 15 minutes or else she's going to complain to corporate.

We do have 'ticket' and 'car count' goals (my, I do like using quotations marks....) but when it comes right down to it, If a person wants to take proper care of their car, I am more than willing to sit and answer any questions (or get on the phone with my father, and ASE certified L1 Master tech) and make sure they understand EVERYTHING. I don't care if they get their transmission flushed at jiffy lube, or lube and go, or EZ lube, or wal mart... as long as it gets done.

Maybe other Jiffy Lube's aren't like ours... maybe they don't have any loyalty. Yes, I get paid jack shit, don't get any breaks, and work open to close (7:30-6:30) shifts on a regular basis, but it's still my job, and I'm there 50 hours a week, so I'm going to make the best of it.

And going back to my managers, we try to have monthly bbq's to keep company morale up, which means that our District Manager pays OUT OF HIS POCKET for food. Of course, we all pitch in, and this is OUR idea. Not corporates, not our DM's, not our managers, but the EMPLOYEES idea. We all get along great, hang out after hours and work on eachothers cars in our spare time. Three of the boys I work with are import racers, and spend a lot of time/money on their little rice rockets. (I myself drive a '66 Chevelle Malibu, which I love with all my heart)

I really wish that all of the disgruntled employees could experience working at a shop like mine. And yes, I'm in college, working my way up to become an auto tech, just like my father. Eventually, I would love to work in kustoms, but that time is far away.

Sorry for the longish post, but this is more for myself than anyone else. It's good to rant a bit about things that are on your mind. Feel free to email me, and I'll definitly get back.

j.

Posted by: jes on September 14, 2004 12:38 AM

JIFFY LUBE:
IS A A VERY PROFFESIONAL PLACE, AND THEY HAVE SOME FRIENDLY SERVICE'S, AND YOU CAN NOT JUDGE ALL JIFFY LUBE'S FOR MISTAKES THAT ONE OR TWO STORES HAVE MADE. BECAUSE I HAVE BEEN A JIFFY LUBE CUSTOMER FOR MANY YEARS AND SO HAVE SOME OF MY CO-WORKERS THAT WORK FOR ME, AND SOME OF MY FAMILY MEMBERS, AND THEY HAVE NEVER ONCE HAD ANYTHING BAD OR ANY BAD COMMENT'S ON ANYONE, AT JIFFY LUBE WHERE I HAVE GONE! AS A MATTER FACT WE NEED MORE FRIENDLY SERVICE'S.I HAD ONE PERSON ,WHO WAS REALLY FRIENDLY,AT THIS STORE ON 7OO EAST AND 400 SOUTH, THIS YOUNG GENTLEMEN, WHOM I DO NOT REMEMBER HIS NAME,BUT I DO REMEMBER ALL HIS TATTOS ON HIS FACE AND NECK,AND HE GREATED ME WITH A SMILE,TOLD ME HIS NAME!WHICH I DO NOT REMEMBER HIS NAME, I WAS A LITTLE NERVOUSE BECAUSE OF THIS PERSONS TATTOS,BUT AS HE SPOKE TO ME HE CONFRONTED ME VERY PROFFESSIONAL,WHICHED EASED MY NERVES,WITH HIS GREAT SMILE AND ATTITUDE.HE TOLD ME ABOUT THE SERVICE'S THAT THEY RECOMMENDAD AND THE SERVICE'S THAT JIFFY LUBE HAD TO OFFER.I TOLD HIM WHAT I WANTED DONE!ASKED ABOUT A TRANSMISSION SERVICE,AND HE REPLYED THAT WE HAVE TO LOOK AT THE RECOMANDATION THAT HE COULD HAVE TAKEN ADVANTAGE OF ME,BECAUSE I AM A WOMEN, HE TOLD ME THAT IT WAS NOT READY FOR SERVICE AT THIS TIME,WHICH MADE ME FEEL GOOD BECAUSE THERE IS NOT ALLOT OF HONEST PEOPLE NOW DAY'S AND I HAVE HAD SERVICES DONE TO MY CAR AT OTHER PLACES THAT THEY DO TRY TO GET YOU WITH ALL THIS STUFF TO MAKE MONEY. AND THIS GENTALMEN WAS A VERY HONEST PERSON,HE WALKED ME TO THE WAITING ROOM OFFERED ME SOME COFFEE AND TOLD ME THERE WAS MAGAZINE THERE TO READ, TOLD ME THAT MY SERVICE I ASKED FOR WOULD TAKE 20 MINUTES, AND IT DID AS HE PROMISED, HE PULLED MY CAR OUT, AND WALKED WITH ME TO THE CAR, OPENED MY DOOR AND ESCORTED ME IN, AS I WAS WATCHING THIS GENTALMEN WORK, HE NOT ONLY GREATED ME WITH THIS CARE BUT ALL HIS CUSTOMERS THAT CAME IN, AND ALLOT OF THE OTHER EMPLOYES WERE IN A RUSH JUST TO DO THERE JOB AND GET PEOPLE OUT AS FAST AS THEY CAN, THIS GENTALMEN IM SURE OF! HAS REALLY BRANG BACK ALLOT OF CUSTOMERS BACK FOR THE CARE OF HIS CUSTOMERS, I RECENTLY WENT BACK, AND HE WAS NO LONGER WORKING THERE, AND I ASKED THIS YOUNG GENTLEMEN HIS NAME WAS RICHARD! AND HE SAID THAT HE WAS NO LONGER WITH THEM HE HAD GOTTEN SENT TO ANOTHER STORE. IN KEARNS, RICHARD GAVE ME THE ADDRESSE WHERE HE WORKED. HE WAS VERY RESPECTFULL.THE REASON I AM WRITING THIS IS BECAUSE I WAS READING SOME ARTICALS ON JIFFY LUBE, AND THERE WAS ALLOT OF NEGATIVE TALK ABOUT THIS COMPANY! WHICH YES IT COULD BE TRUE, BUT THIS GENTALMEN THAT HELPED ME AND THAT WAS HONEST MADE A DIFFERENCE IN MY OPINON TO MAKE ME RETURN BACK, TO JIFFY LUBE, BECAUSE I BELIEVE THAT PEOPLE WHO WORK FOR JIFFY LUBE SHOULD TAKE THERE JOB SERIOUS, THAT IS WHAT BRINGS CUSTOMERS BACK LIKE ME. LOOK AND FIND WHO YOU CAN TRUST. BECAUSE, I HAD BAD EXPERIENCES IN JIFFY LUBE. AND PEOPLE LIKE THAT GENTLMEN I TALK TO KNEW WHAT HE WAS DOING AND NOT OUT FOR MY MONEY OR WAISTING MY TIME OR TRYING TO GET ME OUT OF THERE STORE..... THANK YOU JIFFY LUBE FOR YOUR E-MAIL SO WE AS CUSTOMERS CAN LET OTHER PEOPLE NOW OUR OPINON, THAT THERE IS PEOPLE OUT THERE YOU CAN TRUST AND BELIEVE IN !! THANK YOU!! DEBBIE ....

Posted by: DEBBIE on September 18, 2004 09:40 PM

Hallo friends! Really nice place here. I found a lot of interesting stuff all around. Just what I was looking for. Great joy!

Posted by: Janice Lee on September 21, 2004 02:46 AM

I got my oil changed at JL in Virginia Beach! Which I was charged 3 times for. I am still in the process of getting my money back and making them pay for my overdrawn fees. I will never go to another JL. In doing research on them I think they should be shut down!

Posted by: Amy on September 21, 2004 01:17 PM

What did you pay with, Amy? Because if it was a credit card, those things happen. Not just with Jiffy Lube, but with other businesses as well. I had my credit card charged 4 times at Mervyn's once. You can't blame Jiffy Lube for the credit card companies problems. We have absolutely NO say in it.

Posted by: jes on September 22, 2004 01:59 AM

I worked for Jiffy Lube for a number of years as a mid level manager. During that time Heartland Automotive consistently increased their ticket average expectations. The company consistently looked the other way when managers were over charging guests, especially fleet accounts. Heartland Automotive cares little for customer service, their only goal is to line the pockets of the upper management team. My suggestion to all consumers is to know your vehicle maintenance needs and aproach Jiffy Lube with great hesitation.

Posted by: Gary on September 28, 2004 09:43 PM

hello all, thank you for reading this story.
I have been in the automotive field for over 20 years , heartland jiffy lube recently purchased 13 franchised "10" minute oil change centers where I had been a mananger for 3 years in cetral ohioafter woking for them for 4 weeks I quit along with half of my staff. they do not care about there cutomers nor do they care for there employees who are doing the work on your vehicles it is there policies to have employees stand on corners with 19.99 oil change banners when there bays are empty degrading and humiliating there employees as well as descriminating toward the customer that just spent 30.00 dollars 1 minute before on reg price change. forcing employees to hold WILL WORK FOR FOOD signs. or BE FIRED!!!
I could not or will not ever force grown working men and women to do such a thing, show these mid west assholes we dont need there type businee here dont shop jiffy lubes youll be sorry. !
ex manager

Posted by: Mark on September 30, 2004 10:08 AM

I WORKED AT JIFFY LUBE IN SEDALIA MISSOURI FOR 5 YEARS. I WAS THE MANAGER FOR OVER A YEAR. I WAS FIRED TODAY BECAUSE I WOULD NOT RIP OFF THE CUSTOMER. DON'T EVER GO TO A JIFFY LUBE OWNED BY MFA OIL. THEY RIP YOU OFF BAD. WE BLEW UP A MOTOR
AND WOULD NOT PAY FOR THE CUSTOMERS MOTOR ALLTHOUGH WE LEFT THE DRAIN PLUG OUT.

Posted by: JEFF on September 30, 2004 03:05 PM

EAT A DICK YOU ARE ALL NOTHING MORE
THAN CHICKS WITH DICKS !!!!

Posted by: ur on September 30, 2004 03:09 PM

My husband is an employee of Jiffy Lube in Ohio and he is being forced to hold a 19.99 oil change sign mentioned in another letter. He has been told that if he refuses to hold this sign he will be fired. The Jiffy Lube he works for was previously another 10 minute Oil change business and since Jiffy Lube has taken over, they have done nothing but lie to the employees. Not only are they forced to hold signs but they are also being told to do force selling to customers. My husband has way to much integrity to force someone to buy something they don't need and ultimately this will probably cost him his job. As long as people continue to patronize this kind of business, Jiffy Lube will contine to not only disrespect their employees but also their customers. Nothing pisses me off more than to have someone insult my intelligence or put a price on a mans integrity. Think about where you do business and remeber that the next person they choose to exploit could be you!

Posted by: Shari on October 2, 2004 05:25 PM

I drove my sons 1994 ford taurus to Phoenix AZ. from Texas and his car drove wonderfully. before heading back to Texas I went to Jiffy Lube on cactus and thunderbird for service and oil change after paying my bill I started for the freeway and my oil light came on so I pulled over when suddenly my sons car dies. needless to say I had it towed and checked by 3 mechanic's the engine is blown and my son and I are stuck in Phx. I am a cancer patient and have run out of meds. these folks will not help us after damaging our vehicle and now we may loose everything a be stranded and homless in phx... Thanks Jiffy Lube

Posted by: Lori Lund on October 4, 2004 11:38 AM

I went to the Jiffy Lube in Pasadena Tx on September 24th to have an oil change in my 2001 VW Jetta VR6. When I pulled out of JL my engine light started flashing & my exaust was billowing white smoke. I immediately turned around & they drained the oil & put (the right amount) back in. They overfilled it with oil. Once the right amount was put in it stopped smoking but my check engine light was still on & the engine was missing. Their advise was to take it to Auto Zone to have diagnostics ran. I took my car to have it looked at & they told me that by them overfilling the oil it burned my spark plugs up, it's not hitting on all cylinders. They did a compression test which showed that the piston is scrapping against the cylinder wall & a rod is bent which means the engine needs to be replaced. I have contacted Corporate & they are having a inspector come out to look at it but first the engine has to be taken apart. I have already spent $200 just to find out what the problem is now I have to spend another $300 or so for the engine to be taken apart plus a rental car & JL won't cover anything till liability is established... They also told me that if they are liable & have to replace my engine that it will be with a refurbished engine. I'm not sure if I can fight this (refurbished engine) but I have every intention to. I will not drop this, they ruined my car & I am going to keep going till it is resolved. I will NEVER EVER go to Jiffy Lube again & I will be sure to tell anyone & everyone my story to save them this trouble.

Posted by: April on October 4, 2004 02:41 PM

i work for jiffy lube in memphis and i have to say that the complaints are all right. this place enslaves, brainwashes, and promotes dishonesty in its employees. i love my coworkers, even my boss, but this organization is backwards. i dont mind saying this cause there is no way to stop them so i will always get a paycheck but you are lied to as a customer each and every time if we do the job we are supposed to do. i do well there cause im a great lier by nature. ive learned how to take advantage of women and teenagers and elderly people so good that i get about 400 a month in bonus money. go ahead and hate me instead of this company though, ok? i have soooo many options. if you come to jiffy lube you are an oblivious head of cattle that doesnt know when its in the slaughter house and we appreciate the ignorance. come again soon!

Posted by: frog on October 4, 2004 08:57 PM

Several Sundays ago I went to my local Jiffy Lube,where I have had no troubles, except the occasional up-sell attempt. To tell the truth, my air filter is cheaper there then at Pep Boys. When I arrived they could not service any one because their server was down. They recommended I go to another Jiffy Lube nearby here on Long Island. Worse thing I could have done. The tech recommended a rear differential fluid change. Since the Trail Blazer never had that changed and
it had 63000 miles on it, I let them do it. Wrong thing to do. I left $98.00 and got 3 weeks of no car. Several blocks away the differential started screaming. When I got back , the manager admitted that instead of putting 2 quarts of fluid in , the tech put in 2 pints. After filling it, the screaming subsided but it was still noisy. Bottom line , they admitted it, replaced the differential with a lower mileage used part(I was not going to fight for weeks for new) and paid for a car and inspection fees. I am told they have a warehouse here on Long Island that is stocked with replacement engines and other parts because this happens do often. Now that I tell this story, I hear too many Jiffy Lube horror stories to believe they can make any profit after paying out for all these claims.

Posted by: LEW on October 19, 2004 04:37 AM

My first and last time at Jiffy Lube! (off of 61 in White Bear Lake Minnesota) I am a single 38 year old women that was TRIED to take advantage by with an upsell. I was asked all of the above including was asked if I wanted my license plate bulb changed and I asked how much? He said 9.99 and I said go ahead. After I left and I saw that my bill said I had 2 bulbs replaced and he did not tell me there were 2 and not one, which was a total of 9.99 EACH-TOTAL (19.98) TO HAVE IT DONE. HIGHWAY ROBBERY! WATCH THE UPSELLS AND YOUR BILL BEFORE YOU PAY!!! THANKS APRIL! I returned to get my money back and had them remove the extra bulb. Remember to.....Let others know what you stand for, but most important, let them know what you DON'T stand for!

Posted by: Diane on October 19, 2004 04:45 PM

This site is a blessing! I was about to spend a lot of time and energy complaining about the way I was treated by Jiffy Lube. Now, I see it is a national (and possibly international) way of doing business for them! I used to be a regular customer. Guess what? Customer no more. Jan 11-09-04

Posted by: Jan Sutherland on November 9, 2004 07:35 AM

I have gone from jiffylube 4 sometime,I take my car & my 3 girls cars also. I did find 1 store that I liked, and that was in downtown kcmo by my work,went there 4 about 2years then it was changed I was being asked 2 buy this and that so I started going to 1 by my home and it was ran like I was some again, went back 5 weeks later and someone sold me a airfilter this jl was in gladstone, I was shoping in Liberty and went 2 jl there and asked for top off as they were doing it young man asked if I wanted he to change my air filter I told him I just got 1 he took it out and it was my old one I asked for the manger he was at lunch I said at 3pm and thay said our manger makes us take lunch 1st so I waited about 10 min & here he came I showed him my ticket from 2week ago not only did he put new 1 in but gave me card 4 free oil change I then remembed him he was at both stores when I liked going 2 heis the reson I like jl I dont go 2 1 in gladstone anymore tried 2 but they arenot happy so now I go 2 291 when I can because what makes a good team is a good manger here's 2 Mr.Ho

Posted by: sylvia on November 16, 2004 11:45 PM

I worked for the thompson family jiffy lube until I decided that i didn't want work with the team. I was a team player and I enjoyed working. The biggest problem I had was I couldn't work with people who wanted to rush. I work for another jiffy lube in Philadelphia and the same complaints I heard in Wa I hear in here. Prices are high, and the customer feels they are being force to buy. We at jiffy lube are in a business of information and maintenance. We give you the information about your vehicle and you decide what you want. When the team is wotking it will wotk as a machine. Aces in thier places a term a learned from Mcdonalds in Wa. We provide convenience. I do amd did hear when employees do well and bad. We do adress those problems and there are mistakes made. I just hope we at jiffy lube can take care of those problems. I know there has been times where mistakes was made on my behalf i do apologize for that. I apologizer to Mr Thimpson also. I like to thank him for the knowledge that was passed down from mgrs at his stores. So don't guve up on us because we are the well oiled machine.

Posted by: lee rodgers on November 23, 2004 04:18 PM

I went to Jiffy Lube for an oil change about 4 days ago, because it was closer than where I usually go, and I was pressed for time.

It took them 45 minutes to change my oil, and they charged me $35, and I didn't even get the "Signature" service. The guy asked me if I wanted the "winter" oil, I said "sure," and they never told me they would charge me extra for it. Why charge me more just for a different weight? They don't even check all the fluids or do anything else. The place I usually go to checks AND FILLS ALL fluids, changes the oil and filter, cleans the windshield, etc...all for $20. And it usually doesn't take them more than 30 minutes.

Anyway...now, a few days later, my car is sputtering and being sluggish sometimes when I accelerate. I don't know why, I wish I knew enough about cars to know why, but it didn't do that before I visited Jiffy Lube. Even if it wasn't anything they did, I can't stand them...45 minutes and $35 for an oil change? Screw that, I'm never going back again. And when I get a chance to update my own site, I'm going to add that they suck ass.

Posted by: Bonnie on November 30, 2004 09:49 AM

I work at a jiffy lube. I hate it. all they care about is running a ticket!! they have to make sure every customer buys atleast $57.00 worth of stuff. even if they dont need it! that is why I am only a lower bay tech!!!! I hate selling especially when your job is on the line!! my DM says average ticket has to be over $57.00 or you get fired

Posted by: jiffy lube employee on December 8, 2004 11:22 PM

Jiffy Lube is filled with ex-cons, and managers that don't know anything about cars. If you don't rip customers off you get fired and if you rip them off they fire you to cover their own ass. GO TO THE DEALER. HEARTLESS AUTOMOTIVE took over chicago so beware of the jiffy lube. Do not fall pray to the scams. Coolant topoffs on every car, fluid samples shown in every store. So much deception. WATCH EVERYTHING they don't even check powersteering fluid or tire pressure. If you own a pontiac grand prix 3.8 liter they don't even know where the fluid check is. They sell services you don't need and definitely get pressured from their corporate regime that spends more time SLEEPING in the office and drinking in the bar or running other stores over 400 miles away. Way to go Jiffy Lube that is obviously why they have to stand out side with "WILL WORK FOR 19.99" SIGNS when a customer would pay $30 for a good service. your crap isn't even worth $10. I wouldn't bring my car near your poorly run facilities and I hope you won't fall pray to the heartless jiffy lube.

Posted by: jl sux on December 9, 2004 11:00 PM

well it is all so bad for heartland. i used to work for them managing a store too. they did all the same things...pressure sales. the ticket was the biggest thing to the company, they wanted to sell extra services even if the vehicle didn't need it. but the customers were not the only one getting ripped off, so all salaried managers check your federal labor acts. to be excempt from overtime as a salaried manager. the company cannot force you to do more then 20% of your job duties the same work as the regular hourly employess. i know because i got back pay overtime from them, which was forced by the dept. of labor. well all i can say is beware when entering. i left the company because the district manager and i never seen eye to eye because he wanted me to sell things even if the customer didn't need it. i told them over and over that you can't do that, and if you just educate them and let them come to there own decisions whether or not they wanted other work done. no shop should do anything more then just educating the customer. if you educate the customer you did your job. ending this with customers and employees beware.

Posted by: tim on December 14, 2004 06:00 AM

Thank god for jl and merchants because of these types businesses doing what they do to customers I have a very profitable mobile oil change co.
Thanks jl and merchants.

Posted by: rob on December 21, 2004 07:36 PM

you must have went to one of those jiffy lubes from kentucky.......in fact your probably from kentucky too! lol....cause they don't take you in the pit to watch your oil drain....must be a big story teller too....or maybe from wyoming?

Posted by: rick on January 1, 2005 09:19 PM

I used to work at Jiffy Lube up until today. I was fired for closing the shop early, but the funny thing was that my shift was over at 11:30 am. On that day in the morning we had 18 inches of snow and im the only one that showed up. I stayed 3 hours later than what i was scheduled as a favor. He (Bill Sanford District A Ohio) said that he was getting me relief, and i believed him the first time. The second and third time he lied to me I was done. So i left the computer on and left to go to my other job he made me late for. A week later (today) he gives me a counseling report that said i was terminated. I have been with the company for 2 years and I was even a manger. I did more than what was expected of me and also IT WAS MY DAY OFF. I was doing bill a favor by letting myself be late to somewhere else i should have been in, in the first place! So if you work at JIFFY LUBE just realize, no body at the company cares about you at all. I f they did care, they would have let go an asset to the company. So to sum things up -FUCK JIFFY LUBE-

Posted by: kyle on January 3, 2005 09:05 AM

I used to work at Jiffy Lube up until today. I was fired for closing the shop early, but the funny thing was that my shift was over at 11:30 am. On that day in the morning we had 18 inches of snow and im the only one that showed up. I stayed 3 hours later than what i was scheduled as a favor, but still ended up without a single car. He (Bill Sanford District A Ohio) said that he was getting me relief, and i believed him the first time. The second and third time he lied to me I was done. So i left the computer on and left to go to my other job he made me late for. A week later (today) he gives me a counseling report that said i was terminated. I have been with the company for 2 years and I was even a manger. I did more than what was expected of me and also IT WAS MY DAY OFF. I was doing bill a favor by letting myself be late to somewhere else i should have been in, in the first place! So if you work at JIFFY LUBE just realize, no body at the company cares about you at all. I f they did care, they wouldn't have let go an asset to the company. So to sum things up - JIFFY LUBE SUCKS-

Posted by: kac on January 3, 2005 09:10 AM

Jenn Higgins - You are the reason why women have problems in the workplace. I know many of the people who you talked bad about at the Rocky Point store as well as the Port Jeff store and you're full of shit. You have had problems with several managers, ever stop to think, maybe its you? What do you expect when you work somewhere that is 99.9% male. Save the drama.

Posted by: Friend of JL on January 10, 2005 06:51 PM

Alrightie...

I have been reading through this website for the better part of an hour now. The sad thing is, I agree with most of it. Yes, there are people out there who dont care about your car. Yes, there are people out there who are going to try and sell you something you dont need. And yes, there are people out there who dont know what in the hell they are doing, or they dont care enough about their job to learn.
I have been working on cars all my life, and working for Jiffy Lube for about 8 months now. Every shop, every tech, every franchise is different, in most aspects. When I first started, I was eager to learn everything there was to know about Jiffy Lube, how it ran, and the different services we offer. But after 8 months, I have watched prices jump, services get shortened to save time, and many, many, other things to cause the level of quality to drop. All in all, for the average Joe, who doesnt know anything about cars, Jiffy Lube is a decent place. But if you know how to do it yourself, I would suggest you do it.
As far as the company not caring about the customer, you are right, god honest truth, we dont give a rats ass about you. Or so were taught. I try and treat every customer with the level of respect they deserve. And this has gotten me into trouble. I have told people other ways to get the services we offer for cheaper, and I too have been suspended for this. I am the main greeter in my shop right now, I ddeal with all the customers, and I go over the service review with you. And my manager has written me up many times because I dont try and sell all the crap you dont need. They hate me for that.
JLI, (Jiffy Lube International), and LMI, Lube Management Inc.), dont give a crap about you, about your car, about the services and the quality. They care about speed, and over base. Like mentioned before, over base, or "ticket" as we call it, is any dollar over $30, that we manage to con you into giving us. Whoever is on greets, if they dont run $20 minimum for a day, they get written up, $25 for the month, and they are suspended for 1 week without pay. I know customers feel pressured when they come in, but keep in mind what the Jiffy Lubers are up against. We have family too, and we cant afford to be suspended or lose our job. If you feel pressured, just step back, and camly say something like, "Not at this time, thank you." The thank you alone helps them keep cool about it. And if you are still pressured, dont be afraid to as for the number to corporate office. They are posted in the waiting rooms. Cleverly disguised as "If you did not recieve an invoice..." signs. ;-)
I guess what I want to get accross with this post, is that not all Jiffy Lubes are bad. Yeah, they are a rip-off, but you are paying for convienence. And if they do screw you, take them for everything they have. Jiffy lube needs a kick in the ass. Wake them up, and tell them you are going to take anymore crap. Thats about all I can say. I hate them too, your not alone.

Want some secrets to get services cheaper, free, or otherwise? EMail me at LubeMonkey@hotmail.com!

Posted by: Shop Supervisor on January 13, 2005 11:24 PM

Ok....now I have heard it all. People take their cars and trucks to a facility to have maintainence(sp) or mechanical work completed. Most people don't understand all of the service schedules needed for proper upkeep on their vehicles. Communication......if you as the consumer don't communicate to the Tech or Manager about the service that has been done on your vehicle then you are going to get all of the recommendations(sp) that go along with the milage on your vehicle.

And yes....your air filter just may need to be replaced after 10,000 miles. Thats 10,000 miles of air and dirt that is now in the filter. Whether you can see it or not, it's there. Fuel economy can be greatly affected by a dirty air filter. I know....the old addage "It doesn't look dirty!". If it has been 10,000 miles, trust me it's dirty. So no more complaints about Air Filters please. If you just put in a new one last week then tell them that, but don't lie. If you lie to them it is only you and your vehicle that will suffer.

If you don't have the funds imediately available to have the work done, say so. If you don't have the time to have the work done, say so.

I have seen and experienced the types of disgruntled customers as most of you have described. What is most often failed to be revealed is how many of you were pushing the tech's and Managers to get it done fast because you have to be somewhere and now your going to be late. Most of the people who are constantly asking "Is my car/truck done yet?", "When will it be done?". Let me put it this way, if a Transmission flush takes an average of 30 minutes and you want it done in 5 and you keep pressuring the tech or manager well....what do you expect. Most techs and managers want to do the best job possible on your vehicle to keep you coming back trust me. Your $30 one time is not going to allow the store to stay open forever. Repeat business is the fundamental practice in long term success.

Think about this the next time you go to have your vehicle serviced.

1) What has been done to my vehicle since my last oil change?
2) When was the last time my belts were replaced?
3) When was the last time my Air Filter was replaced?
4) When was the last time my coolant was replaced?
5) When was the last time my transmission fluid was replaced?
6) When was the last time my fuel filter was replaced?
7) When was the last time my differential fluid was replaced?
8) When was the last time my A/C was recharged? (this helps remove any dirt that could cause your A/C compressor to fail, which do you think is cheaper?)
9) What are the manufacturer reccommended intervals for these services?
10) Do I have the TIME that is needed to perform the services that are needed?

If you haven't taken the time to maintain your vehicle, it is not always the Service Locations fault for it breaking down. Yes the rule of thumb is the last one to touch it is the one who broke it. However, if one has neglected their own vehicle then who's fault is it?

Yes, techs get sloppy and careless. I have seen it too, I don't care where you go it can happen. If you have the time, I mean people are like 8 blocks from the store before they realize anything is wrong. Trust me, you don't have oil in your car you are going to know.

Helpful hints:
1) Have the tech show you the dipstick for both the oil and transmission to verify that they are at the proper level. Don't have time or think you shouldn't have to? It is your vehicle is it not? I make them show me. I'm the one paying for it, I'm entitled to know.
2) Get the full quote for any repairs in writing before authorizing any additional work be started.
3) If you only want the oil changed and do not want the tech to touch anything else on your car, you have that right, tell them so.
4) Remember, its your vehicle and your money. If you agree to spend it because they say so without showing why it is necessary then thats your own problem.
5) Sales is sales, you do what you do for a living, this is what they do. Sales of service and parts.


Humans make mistakes and as much as we don't want them to happen, unfortunately they do.

How you take care of your health is most likely how you take care of your car.

ie: Give your service guy the time needed to do the work or don't have the work done.

Posted by: REdMan on January 14, 2005 01:05 PM

oh yeah...by the way....

Pick one place to have your work done. Don't go to Bob's Oil and Tire then Jim's service and repair then Citgo, Penzoil, Valvoline, Firestone, Tires Plus, Harry's Auto, Dick's Auto, Jimmy Joe's Service etc.... to have oil changes done on the same vehicle. How in the world would you ever expect to be on a service schedule as recommended by the manufacturer if no knows what work has been done and no records of it?

Try to stay with one place so you can avoid the unwanted pressure sales that you dislike so much.

By staying with one place you are charging them with the proper care of your vehicle. Not only are they going to give it proper care but they are going to help make sure the vehicle lasts longer because they and you know everything that has been done to it.

Make sense? Should.....

Posted by: REdMan on January 14, 2005 01:20 PM

deleted by admin. please do not make ethnic slurs. thank you.

Posted by: scott on January 16, 2005 09:14 PM

I've had mostly good experiences with Jiffy Lube. I usually go in with an idea of what I'm going to have done, and if I'm offered something beyond that, I usually decline.

I think a lot of people resent being pressured to buy things, but if you keep track of when you've had certain things replaced on your car, you'll know when to say yes or no to what's offered to you.

That being said, there was one instance where a Jiffy Lube employee recommended that I replace my fuel filter. I couldn't remember when I had last replaced it (I put a lot of miles on my car), so I asked the guy when it had been done last. Since I had gone to Jiffy Lube for my last several oil changes, it should've been in the computer. He told me there was no record of it ever being replaced, which I thought was odd, but I went ahead and got a new fuel filter.

When I get my paperwork, I see on the invoice that I had, in fact, had the fuel filter replaced 3 months prior! I admit, I should have remembered that, but it was pretty underhanded of the guy to tell me that it had never been replaced. So, I complained to the manager, and I was given a coupon for a free oil change.

From then on, I've been going to a different Jiffy Lube. As others have pointed out, it just depends on the type of people who work at the store. I realize there are quotas and the additional services are the real money makers, but the Jiffy Lube employees have to realize that good service is what keeps people coming back. In the long run, trust and repeat service will be more profitable than pressure selling and scamming.

Posted by: Nathan on January 17, 2005 07:10 AM

Hearing some of u guys talk is making me sick, If your getting an "Oil Change" for your car and the man or woman servicing your car asks if u want the oil filter changed, u aren't getting an oil change !

Posted by: Adam on January 17, 2005 12:21 PM

I got to thinking, our region does on average 126,000 cars per year. And thats only the Salt Lake region! According to the latest numbers, Jiffy lube services a little over 29,000,000 cars a year. And there are how many negative comments on this website? Nowhere near 29,000,000. So that can only mean one thing. Either, nobody knows about this website, or there are a hell of a lot of happy customers out there. Who knows for sure? Our CSS scored for our particular store are upwards of 96%. That means 96% of our customers were happy with our service. And the other 4% can kiss my ass. Go to WalMart, I dont car. Then come crying to us when they blow your motor...

PERIOD.

Posted by: Shop Supervisor on January 18, 2005 05:00 PM

My girlfriend took her Jeep to Jiffy-Lube, they told her that her differential oil needed to be changed, so she let them change the differential oil. The very next time she went in for an oil change; less than 3,000 miles, at the very same store, they told her that she needed to have her differential oil changed. If they had looked at their computerized records and service history, they would have seen that they had just done the same service that they were now recommending. It appears that Jiffy Lube sells services to customers that aren't really needed and in the case of my girlfriends Jeep, Jiffy-Lube was just plain dishonest. I got them to refund the cost of the differential service, but only after threatening to report them to the California State Bureau of Automotive Repairs. If I ever go to Jiffy-Lube, it will only be for a simple (L.O.F) Lube, Oil & Filter. If even that.

Posted by: James on January 29, 2005 09:22 AM

actually what happens when you overfill a newer car, unsure what you drive but there is a pressure valve. and what happens when you over fill the car it bleeds small amount of oil at a time, sometimes very quickly, but small amount at a time into the cylinder where it burns off. this is where people get confused because it would appear that you blew a seal. in the old days this is true. but not anymore.


ps jiffylube does suck

Posted by: jon on January 29, 2005 05:50 PM

This is for all those people who question the peformance at Jiffy Lube.I have Been working in this buisness for about five yrs now ,and they all work about the same.I started at Texas 10 Minute oil&lube,I worked there for 2 years which is a great place to take your car the ones in Ohio are in Dayton.Oh,Stow,oh,and,Akron,oh.I was trained by one of Jiffy lubes best Dave he owns the Texas 10 minute oil&lube in stow.His shop is amaculent,and clean,and has the bigest average in car counts around.This goes to show you its not Jiffy lube its the employees my shop runs great.I work at Jiffy lube in Stow,oh.It depends on the employees invalvement in any company so you can't say jiffy lube in one whole is all bad.By the way I worked at Vavoline in Amelia,Oh also and they have there flaws to trust me but I can't say anything bad about that location neither.I will say at any of these companys if they break it they fix it.

Sincerely;
Dan Baxter p.s If you think anywhere you go nothing can go wrong there only human and if you think this world is perfect you shouln't leave the house.

Posted by: Dan Baxter on January 31, 2005 03:05 PM

USE ONLY VALVOLINE!!! IT IS THE BEST CONVENTIAL MOTOR OIL ON THE MARKET. I PULLED MY WIFES HEADERS AND OIL PAN OFF AND THEY BOTH WERE *CLEAN* AS A WHISTLE AFTER 182,000 MILES USING ONLY VALVOLINE MOTOR OIL. VALVOLINE IS THE LARGEST OIL PRODUCER IN THE WORLD (ASHLAND). IT IS THE NUMBER ONE CHOICE OF ASE MECHANICS. USE ONLY VALVOLINE IF YOU WANT YOUR CAR OR TRUCK TO LAST!!! I HAVE HAD ***100% A+ EXCELLENT*** SERVICE OUT OF VALVOLINE!!!

Posted by: James Allen on February 3, 2005 10:02 AM

VALVOLINE IS GREAT CONVENTIAL MOTOR OIL AS THE PREVIOUS WRITER STATES!!! I CAN AGREE WITH THAT 100 PERCENT!!! VALVOLINE IS NUMBER ONE IN MY BOOKS ALSO!!! READ THIS: I HAVE 212,026 MILES ON MY HONDA ACCORD USING ONLY VALVOLINE 10W30 MOTOR OIL EVERY 3000 MILES WITH A HONDA OIL FILTER. VALVOLINE ROCKS!!! RUNS LIKE BRAND NEW WITH NO LEAKS OR SMOKING...GREAT STUFF...

Posted by: John Hastings on February 3, 2005 10:06 AM

How amazing ... James Allen, from IP Address 152.163.100.73, and John Hastings, from IP Address 152.163.100.73, both love Valvoline.

Posted by: Mike on February 3, 2005 11:23 AM

Valvoline motor oil buys its base oil from Chevron. So why pay more for a white and blue bottle when Cevron is the same thing?

Posted by: ramhomes on February 7, 2005 06:57 PM

To those who have had bad expieriences, Sorry. I've been going to Jiffy Lube in Oak Harbor, WA for over a year, and have had nothing short of excellent service. Then again, they first show me the computor records of what services I have had on the car. While they are doing what I tell them to do, I am not in the little room set aside for the customer, I am watching over them like a hawk. They were the ones that spotted my Water pump pully being out of alignment, and starting to tear up my belt. They show me the stick from all lube points pre, and post service. We also run through a third check together prior to closing the hood. I am also able to get under the car to check the plug, and filter with them. All you have to do is ask, and if you're dealing with good people, they will allow it. If they do not, find another place to go.

Erin
(over_charged SC)
SCCoW, SCCoA, 35th Registry, Whidbey Cruisers Car Clubs

Posted by: AT3 Erin Fogerty USN on February 8, 2005 09:51 AM

Jiffy Lube is like any place,and everyone makes mistakes. Check out Walmart sucks, or Pro Lube sucks, or GM sucks, or Ford sucks, same thing. As long as they take care of you when somthing goes wrong who cares. Just like when you go to a fast food joint, if they get your order wrong do you go home and jump on a website and tell everyone about it? No. Becaues who really cares.If all you do is sit around and complane, you really need a life.

Posted by: gary nit on February 9, 2005 07:55 PM

yes i work for jiffylube and no matter what you do it will never make everyone happy at the same time.but someone's going to somehow piss you off to the point where you want to just blame the workplace or yourself.I must admit i make the best things happen.simply because you never know when you need to see a person on the out side of the workplace.jiffylube has showed me how to be a people person .thankyou jiffylube for making me a WELL OIL MACHINE. ONE;;;;;;;;;;;;;;

Posted by: JONNY SHEPPARD on February 10, 2005 10:16 PM

After reading some of the comments of both customers and employees, it clear to me what's common. The "Quick Lube Industry" is serious business! And now that SHELL Oil has acquired Jiffy Lube International, there will be major changes in how Jiffy Lube conducts business. Both corporate and franchise outlets will adhere to new standands will maintaining the the tradition of "wowing" every customer...give them time,we will see improvements. I'm from the east coast, and I firmly believe in customer service. Without customers we have no business! Let's not forget that. In this company, there are people who "hold a position" who believe that, store level employees "DO NOT HAVE A REAL JOB".AGM'S,LBT'S UBT'S, CT'S....STAY FOCUSED! THOSE WHO ARE FIRST WILL BE LAST,AND THOSE WHO ARE LAST, WILL BE FIRST. IT IS WRITTEN.

Posted by: "Wanter of a Real Job" on February 16, 2005 08:39 PM

From a wife that has a husband who works in a Lube Shop (no, not Jiffy Lube), I must admit that he did at one time work for Jiffy Lube. There is a difference between people who "care" about their job and people who "don't care". If they care, they will provide the best service that they can give. If they don't, do you really think they will take every precaution for you? I don't think so.
Now he works in a different lube shop and I quite frequently go there to visit with the crew and my husband. I like being there because they get right to the point of the matter and don't try to take you on a long sherade as Jiffy Lube did for parts that my car didn't need and would cost me an arm and a leg. One way that can keep me feeling comfortable about a place is good customer service. If it isn't there, more than likely the crew doesn't care about their service or their job... but that's any where you go, not just Jiffy Lube. If you want good service... start by seeing what kind of customer service they provide first... then pass judgement.

Posted by: Ady on February 17, 2005 05:17 PM

I work as an assistant manager for a Jiffy Lube franchisee who owns 50 stores in Phoenix, AZ and I will tell you that here, we take quality control very seriously. If we don't, everyone on the team loses bonus pay. That's a strong incentive to do your job right. We want our customers to come back because they keep us in business!

To those who've had a bad experience, don't judge all lube shops based on that. The crews I've been part of at the four stores I've worked in have all been definitely customer oriented. A business that doesn't care about its customers and wants to stick them for every service, needed or not, is not going to be around for the long term. WE DON'T DO THAT IN MY STORES.

And remember, it's not the technician's fault that cars actually require maintenance besides oil changes to work properly. We offer services based ONLY on the manufacturers' mileage and time requirements, and NOT "because your transmission fluid looks dirty". We don't sell based on appearance because you won't find instructions like that in your owner's manual; you find a mileage chart with normal and severe schedules. And yes, most people do drive under severe conditions. Look at the criteria.

So don't interpret someone telling you what your vehicle manufacturer says is necessary as "pressuring" you. If you want to gamble and make up your own service schedule because you want to be cheap, then don't be surprised when your transmission starts slipping, your rear differential bearings are shot, and your motor overheats because you wanted to show that Jiffy Lube guy that "you know what's REALLY going on here" (as an ignorant customer once told me). You aren't hurting anyone but yourself. After all, it's YOUR CAR.

Posted by: Craig on February 19, 2005 09:31 AM

I agree with your car you can not be too concerned. I have visited many Chicago locations, and although some are run better than others, they all have an ultimate goal, to take my money. As friendly some have been they all try to sell me things I know I don't need. They are supposed to have a fancy computer system yet most of these locations don't even use them. Their commercials advertise manufacturers recommendations yet the technicians always have me smelling or touching my fluids. I apprecate the numbers given and I will definitely call and express my contempt with their organization. Everyone else should do the same. Remember if you see someone standing on the side of the road begging for business i.e. (19.99 oil change right now, $5 off oil change, 15 minutes or free) YOU DON'T WANT TO BRING YOUR CAR THERE. It is the equivalent of driving through Chicago and someone running up to your car begging for change, or washing your windows. What next Jiffy Lube? Are you going to enlist your underpaid employees to wash the passerby's windows for business? Hopefully the consumers are wise enough to drive past and go to the more respectable businesses. I know I will.

Posted by: RippedoffJiffyVictim on February 20, 2005 03:37 PM

YOUR COMMENTS ON THE MORTENSONS' ARE FALSE !!!

I Have Managed several different Jiffy Lube locations in Tucson and traveled as a trainer to the Phoenix locations for the Mortensons of Utah in the middle to late 80's and only found these folks to be honest, down to earth, caring for the employees, and customer service business men who have class and are the most decent people on the planet.
I miss the professional atmosphere and the confidence they always displayed in my abilities and my staff at any location.

*Anyone who has posted any harse words towards these folks simply do not know them. (I have never worked for more honest, hardworking, and wonderful people)

I have managed hotels and worked in other customer service management jobs since working for the Mortensons' and have been successful due to the experience and knowledge provided by Terrill Mortenson while working for him in Tucson.

If given the opportunity to work for them again, I would move across this country to do so if they needed me.

*So I hope that before anyone makes anymore crude remarks about the Mortensons being cheap or greedy, Think twice about your comments and maybe you might get to know them before passing judgement on such fine folks who are honest and fair in such a tightly chased business for fault!

Posted by: B Kennicott on February 22, 2005 05:34 PM

I doubt ANYONE who owns/operates a Jiffy Lube is HONEST AND FAIR... LMFAO!!!! They are trained to scam customers, sell services they did not do, or just could not do, I.E. FUEL FILTERS ON DODGE's where the actual filter is located in the gas tank. There is not a Jiffy Lube in the world that is actually dropping the gas tank and replacing the filter.

Posted by: YEAHRIGHT on February 23, 2005 04:42 PM

Jiffy Lube hasn't change, by the way, I had a posting on August 24th, I took them to court and their lawyer try to threat me with a counter lawsuit, but when they realized that I was not going to back down and I had asked for a Jury trial, they panic and withdrew their case and settled. It is true that they will attempt to scare you off, but if you know your rights, stick with them.

Posted by: Neil on February 27, 2005 02:18 PM

Jiffy Lube is a "Preventive Maintenance Store". It is not an automotive shop or a dealership.

WHAT IS PREVENTIVE MAINTENANCE: to prevent unecessary wear and tear on the car's critical components, like the engine, differntials, transmission, fuel delivery system, fuel pump, radiator and etc. Ensuring the fluids are changed more than regularly will extend the life of the vehicle. Normal wear and tear is acceptable the vehicle owner saves money.

(Transmissions do not have to "give out" in 4 years. Engine's don't have to lose compression or horsepower in 4 years.)

An automotive shop is in the business of repairing cars. Not in preventing maintenance.

A dealership is in the business of selling the consumer a new car every 5 years and will therefore have a maintenance schedule that will cause excessive wear and tear...(owners manuals do not explain in detail, how to make your car last a long time.)Dealerships are not in the business of helping a vehicle last longer.

Jiffy Lube is in the business to help the average vehicle owner in extending the life of the car's components.

ENGINE FLUSH: Recommended once every 15,000 miles or once a year for the average vehicle owner who changes their oil once a year. It is not a solvent base but an oil base detergent. The soap for engine will wash the crankshaft, piston rings and remove gummy deposits left behind by previous oil changes. SAFE Product and inexpensive at Jiffy Lube.

FUEL SYSTEM CLEANER: A 2 step process, add an additive into the fuel tank which cleans out the fuel lines and the tip of the fuel injectors for the vehicle owner who uses cheap gas. Recommend once every 30,000 miles or once every 2 years. Also includes adding another additive into the brake booster line to remove excessive carbon build up in the exhuast system and combustion chamber. Does not ruin anything at all but in some cases, it causes a flase sensor reading which mechanics or dealerships charge a pretty penny as it is their business to repair. The sensor just needs to be re-set with an OBD II at Jiffy Lube. Safe Product and in-expensive at jiffy lube. Some Autoshops and dealers charge higher.

T-TEK SERVICE: Recommended per the car's owner'mileage, a total transmission fluid exchnage. Takes an average of 15 minutes to perform. Flushes out the torque converter, transmission casing, transmission filter, cooler lines and the pan all at the same time. The vehicle's own transmission circulates the 14 quarts of fluid. This is not a "dropping the pan and repalcing the gasket and filter only." That joke service only removes 3 quarts of fluid and thus leaving the 80% of old transmission fluid in the torque converter...which shortens the life of the transmission something dealerships and mechanics don't tell anyone. Some Autoshops and Dealers charge higher for a total fluid exchange.

ENGINE COOLING SYSTEM SERVICE: A total coolant exchange where the radiator, water pump, heater core and engine block are entirely flushed out using the vehicle's own water pump and thermostat. Recommended per your car's mileage.
Takes an average of 15 minute's to perform. Not recommended on vehicles which have been driving with low coolant as coolant has lubricating additives for the water pump and no lubrication causes excessive wear and tear on the water pump's mechanical seal. This is not only draining the radiator as 80% of the old fluid remains in the engine block and heater core which shortens the life of the cooling system...something autoshops and dealerships don't tell anyone. Some autoshops and dealers' charge higher.

DIFFERENTIAL SERVICES: Recommended per mileage. Takes an average of 10 minutes to perform. Drain or extract the old fluid and refill the gear boxes. If the differntail was low on arrival, low fluid causes excessive wear and tear on the differential's mechanical seal and may not be able to hold fluid especially at the propper level. Some Autoshops and dealerships charge higher.

FUEL FILTER REPLACEMENT: Recommended per the car's mileage. Takes an avergae 15 minutes to perform on trucks and some cars. A new fuel filtrer protects the fuel pump and ensures better gas mileage and acceleration. Some autoshops and dealerships chager higher.

Jiffy Lube Offers the above services and more and they are all under warranty.

I would never want my wife to go to a Jiffy Lube that looks run down with dirty machines and worn out tools with shabby dressed employees. Or a Jiffy Lube where the employee's do not look happy. I apply this reasoning to any restaurant, bookstore, movie theater, but yet vehicle owner's go to run down autoshops and Jiffy Lube's and dealerships and go there un-informed.

When I go to a restauraunt I asked around first. When I go to a movie, I know what kind of movie I will watch.

Now that we know the above information, use it and do not let anyone take our money with out fully understanding the service.

Posted by: mike on March 2, 2005 12:25 AM

I have been changing my own oil in my driveway for 27 years and it takes me about a casual 15 minutes. I transfer the oil from the oil receptacle to an empty 2.5 gallon poland spring water container. It will take me longer just to drive up and back to Jiffy lube. People are plain lazy today. Its easy and you can inspect the belts etc in the process. People dont want to get dirty either. This is fine but dont expect to be ignorant of your car and then not get ripped off. The guy with the mobile idea is not far off from a good idea. There are mobile auto detailers I see doing enough business.

Posted by: Jersey Joe on March 4, 2005 05:52 PM

As far as "mike's" comments and Jiffy Lube being "IN BUSINESS" to HELP the customer?? That is obviously an employee trying to save face for the customer. He is obviously trained in Jiffy Lube's DECEPTIVE SALES practices, due to his poor verbage, grammar mistakes and the ignorant spelling errors. He is also obviously an employee due to his lying and attempting to deceive even on a web posting board. He states that every 15,000 miles an OIL SYSTEM CLEANER is recommended. False. Total "snake oil" urban legend, and ripoff scam. These CLEANERS are filled with detergents and products no different than carrier oil and some of the additives used in anti-freeze coolant. I suggest changing your oil every 3,000 miles or read the OWNERS MANUAL. Although many dealers and service centers offer an OIL SYSTEM CLEANING SERVICE, it is an unnecessary add-on service that you will not find in any owners manual, or automotive repair guide. Second LIE, "FUEL SYSTEM CLEANING SERVICE" There is no specific mileage recommendation like "mike" states. Rather than pick apart his entire post and prove all his recommendations false, for your vehicle, spend a few minutes and read the owners manual. Or spend a few dollars and buy an automotive service manual for your vehicle. ($30 at parts stores, $80-100 at the dealer) There are many things that the manufacturer RECOMMENDS you do to your car that Jiffy Lube technicians have NEVER heard of. Lets start off with the basics, LUBE, OIL, & OIL FILTER. Most Jiffy Lubes do NOT grease your lube chassis fittings, let alone even know where they are. Test them. Go to a Jiffy Lube with all your receipts. Check the differences. One time it will say "greased fittings 08" the next visit "greased fittings SEALED" another time you may see "greased fittings 11" they do NOT check this, or do this. Very rarely you will ever see a Jiffy Lube technician pick up the grease gun, and he is either faking greasing them, or only greasing a small percentage of the actual fittings. Most grease fittings can not be greased when a car pulls in a "pit" style opening, they have to be lifted on a chassis style lift in order to release some of the pressure and allow clearance to get the gun on the fitting. Jiffy Lube does not check your tires when they claim they do, and if they do, they have inaccurate guages or set the pressure incorrectly. Jiffy Lube does not service spark plugs, wires, distributor systems, ignition systems, emission systems (PROPERLY), or many of the other essentials in dealing with true "preventative maintenance" or vehicle service. My suggestion is an honest and fair one. Don't trust Jiffy Lube for anything more than a CHEAP oil change. Watch them work. Ask to see old parts, and make sure they do what they say. NEVER relax in a waiting room and TRUST them. They break things and hide it. They pretend to do things they do not do. Especially the basics. Mark your old filter, ask to see it. They lie, cheat and steal in almost every location NATION WIDE. Thats the Jiffy Lube pledge. If your an honest Jiffy Lube worker, look around. You are either being pressured to do wrong, are a total hypocrit, or truely don't belong working for a company that will never get you anywhere. Trust me when i say "buyer beware" and Jiffy Lube Customer, RUN FOR YOUR LIFE.

Oh yeah and one final note on Mike's comments... Transmission Flush service is NOT what the manufacturer would recommend for your vehicle only. There IS a shifting filter in an automatic transmission. This needs to be replaced with the fluid and most likely the gasket around the transmission pan. If you only drop the pan and change the filter and gasket you may be leaving dirty fluid in the transmission system, but why would you want to change only the fluid and not the filter and seals. Every dealership recommends changing the filter and fluid at a specific interval relative to that vehicle. Every manufacturer has different recommendations. Check with the dealership. Jiffy Lube does not even carry the proper transmission fluid applications. They use a GENERIC pennzoil multi-vehicle transmission fluid or standard pennzoil Dex III with a cheap pour in additive. Use the recommend fluid type, change the filter when recommended and if stated, flush the system. Don't leave a dirty filter just because Jiffy Lube says that you don't have to change it. They used to offer the filter replacement service until their uneducated technicians began forgetting to put new filters in, put the wrong ones in or just simply forgot to tighten the bolts on the transmission pan. The T-Tek service is idiot proof, i.e. a GOOD add-on service for the uneducated Jiffy Lube technician. Although they do from time to time forget to tighten the cooler line in which they removed, they forget to properly check & fill the transmission, or damage/destroy the line they removed all together. They on occasion break radiators attempting to remove the transmission cooler line.

Simply would you take your children, friends, family or yourself to an uneducated, uncertified DOCTOR, dentist, or even pharmacist? Hell NO.

Why would you bring an automobile to an uneducated, uncertified, and usually unqualified service center. Not even the managers have to be ASE certified. Typically the staff and management haven't even finished High School or received a GED.

Unfortunately for the customer, Jiffy Lube is a business that is in business simply to make money. To educate their employees would take away from the "bottom line".

Read the owners manual, and stop believing Jiffy Lube's recommendations.

Posted by: Recommended Service on March 4, 2005 07:27 PM

Mr. Recommeded Services,

You sound like an ex-Jiffy Lube employee who is currently having "Bad Job Experiences" in your lack of a professional career.

Every Business in the world is "in it" to make money.

I read both your comments. Only your comments adamantly state do not go to Jiffy Lube and Mike says neither.

It sounds like you would be a great fit for a kind of Jiffy Lube that only existed in your mind. Maybe you only believed you had a bad job expereince at Jiffy Lube.

I do not know, but I do know what preventive maintenance is and for each category mike detailed, he only detailed what was manufacturers and what was a preventive maintenance recommendation.

I guess I could change my oil four times a year as a preventive measure against premature wear and tear.

Or I could do what the automobile makers recommend, that's what I understood from mike's message.

Your message is too emotional, any oil change place like Oil Stop, Ten Minute Lube, offer basic car services. Why would an ASE certifid techncian do drain and fills on radiators all day long for minimum wage?

Oil Stop, Ten Minute Lube or Jiffy Lube have air filters, oil filters and fluids that meet or exceed the manufacturers specifications..whatever that may be. These places would not be allow to offer specific services otherwise. Their products must be tested by actual automotive engineers.

Any transmission shop would disagree with any point you made about transmission filters. There are just too many experts to argue too many points. Some are educated engineers with a respectable background in automotive sciences and some are just 30 year old kids who had bad relational experiences at a Jiffy Lube. Experiences so bitter, that they still are fresh in your mind...maybe.

No body is perfect. No business is perfect. No football team in the U.S. has never had a fumble.

It's the cost of doing business, however, if a company does make a mechanical error, it just depends how quickly the company recovers the ball, i.e. fix their mistakes with excellent customer service coupled with absolute fairness to the customer.

Mr. Reommended Service, no one who you really are, you could be a disgruntled ex-Jiffy Lube employee who was picked-on by abrassive ill-mannered Jiffy Lube workers who are no longer at a real Jiffy Lube except for the Jiffy Lube in your biased memory, or you could be an owner of a dealership competing for Jiffy Lube Customers, or the owner of an "Oil Changers", either way I do not think anyone reading this actually cares.

BLOGS are un-edited diaries posted on the internet so anyone can read, it's not a text book, company memo or a term paper written to be corrected for grammatical errors or graded negativley for the use of a non-existant word like "verbage".

There are no "bad Businesses" just people with a strong lack of integrity making bad business decisions, like hiring insecure applicants and placing them with abbrassive personalities.

Not every electrical company is an "ENRON", not every financial institution is a "Savings and Loans" and not every "Jiffy Lube" is the same Jiffy Lube on every corner that that only exists in your mind, Mr Recommeded Service.

Posted by: Services on March 4, 2005 09:43 PM

Mr "Services" thank you for your response and multiple spelling and grammar errors. It is interesting to observe your interpretation on my previous employment. Yes, I used to be a STORE MANAGER for Jiffy Lube. No I was not picked on by anyone who worked for the company. I know for a fact that ALL Jiffy Lubes are run differently, however ALL have the same intention. Raise their BOTTOM LINE PROFIT. You sound like an eager worker who is offended by my statements, which were just statements of fact. Check YOUR OWNERS MANUAL, for what is recommended, and DO NOT trust MR. Jiffy Lube worker.

Although you believe blogs are not to be spell-checked I believe they will be read how the person writing them wants them to be read. If yours sounds uneducated with very common words spelled wrong I can not apologize for your ignorance.

I have no trouble with MY professional career, thank you very much. I have never been better since I found a new line of work other than ripping unsuspecting customers off. The Jiffy Lube support website is not here, junior.

The people who monitor this site KNOW what Jiffy Lube is capable of, read the other 1000 posts preceding mine. Mike, and the other few workers who support the Lube will realize in a few years the error in their ways.

In relation to your analogy, If every Jiffy Lube vehicle serviced was a football game, your example of a "fumble" would be every ENGINE BLOWN, transmission serviced without being refilled, or other stupid Jiffy Lube "fumble".

I am not an owner of a dealership, or other service center. I am no longer in or ANYWHERE near that industry. Thanks for your support, because even a negative comment means someone took their time to read, and comment to my post.

Why would you trust someone, ANYONE to work on your car, the possession you paid so much for (or continue to mail a monthly payment for) WHY would you let ANYONE uncertified preform ANY service on it? Your analogy of ASE technicians not wanting to work for minimum wage is just the reason you would not want to take your 2nd most expensive possession (next to your house) to JIFFY LUBE or centers in the like.

Jiffy Lube may only have the hiring ability to hire uncertified employees at minimum wage. It is obviously not the employees fault. Lets blame who really is responsible. Jiffy Lube. (when I refer to Jiffy Lube it does not necessarily mean JUST the RED arrow shops, but encompasses all quik oil change rip-off shops)

Using your same analogy that would be like saying your daughter fell off the monkey bars at school, why would we use an expensive medical DOCTOR to take care of her, why not use a minimum wage intern.

I do not want to get too off topic to what this great blog was created for. Scroll above, what does it say, "Jiffy Lube sucks, part 2".

Not Jiffy Lube's uneducated, uncertified, minimum wage employees only fumble a few balls but the high powered company running the operation pay for their mistakes, some of the time, when they feel like it, or just get caught.

Posted by: Recommended Service on March 6, 2005 03:39 PM

Recommended Service:

Why would a "non-disgruntled" ex- Jiffy Lube store manager who is now happy with his new career path, be "kicking it" regularly on a Jiffy Lube Suck's blog?

Why go to the trouble of adding this web-site to your "favorites"? Why look back at Jiffy Lube during the hours of 3.39pm and 7.27pm, about every other day? Wouldn't one be busy excelling in their new and exciting career away from Jiffy Lube?

As I understand it now, Jiffy Lube's training is now ASE approved! I believe you can call ASE at about 3.39pm, just take enough time away from your new career, you do it every other day to check on Jiffy Lube.

I used microsoft word to edit the spelling above, just one more thing you can check on while you are at it.

Posted by: services on March 6, 2005 08:40 PM

Mr. Recommended Service,

Sorry if I offended you. You sound like a knowledgeable person.

As stated by another blogger, "I'm ending this here."

Posted by: services on March 6, 2005 08:47 PM

Interesting profiling, however with my wi-fi internet I can go online whenever I choose.

Jiffy Lube is NOT ASE approved, if you go to a Jiffy Lube store just ask the techs, or managers. Maybe some choose to be ASE approved but chances are even your Jiffy Lube is non-compliant in that aspect and many other state and federal violations.

Also my new career is no way relevant to my previous career, except you are using it to divert your support for Jiffy Lube on to me.

I know more about their practices than the average person, as some would say, "insider info". However, I choose not to continue to argue with one person over my times online, new career or anything not relevant to this WEB-LOG, titled, "Jiffy Lube SUCKS".

Thank You,

1:02 PM just in case you can't read it below.

I don't need to use spell check to know if my words are spelled accurately, I just know how to spell. Guess thats the benifit of a HIGH SCHOOL education as well as a COLLEGE degree.

Posted by: Recommended Service on March 8, 2005 11:00 AM

i worked for tompson family jiffy lube in wa and i have to say that even though iam a girl they never treated me any different . i learn alot from my managment . iam so thankful for the stuff they tought me iam know going to school to become a cert. mechanic.i would lake to thank jan and david and chris for all they tought me

Posted by: debby on March 10, 2005 02:17 PM

Debbie,

Too bad The Tompson family didn't teach you proper spelling or grammer rules. The "management" "taught" you and you would "like" to thank them.. I admire that and hopefully they can see your kind words.

Posted by: Spelling is not a skill of a Jiffy Employee on March 13, 2005 01:05 AM

You would think that I would learn. Five years ago Jiffy Lube on Parmer at Mopac in Austin, Texas recommended I change the sepentine belt on my 98 Ford Windstar. Rather than releasing a pully the "technician" got a crow bar and pried against the air conditioner pully. Two weeks later I'm out a thousand bucks to repair the AC - everything runs off one belt, so it had to be fixed, not bypassed.

In time we forget. Last week I was overdue for an oil change on my 2003 Kia Spectra. Out of convenience, and someone holding a sign advertizing a $19.99 oil change, I pulled into a different Jiffy Lube in Austin, 620 at Lake Creek. The guy pressured me to change my manual transmission oil, regular 30,000 mile maintenance - add $30 to the price, but as I was checking out he remarked that "A lot of people use 30 weight motor oil in the manual transmissin if they don't have gear oil." He seemed kind of nervous but assured me that he had the manufacturer's recommended gear oil. Next morning the car is hard to shift until it warms up. I also noticed a growling noise. The air filter cover had been left loose and the screws that hold it down were stripped out at the tops.

That's it for Jiffy Lube. I've learned my lesson.

Posted by: Dan on March 14, 2005 07:34 AM

Well...where to begin? 10 years at Maryland area Jiffy Lubes has taught me 1 thing. From being in every position possible at J.L. up to and including Store Manager I can tell all of you The main push is $$$ making money. Either by pushing items to raise "overbase" (this is how much we get you to spend over the $30.00 Signature Service) or cutting the "JTeam" (cough cough) hours and bringing them in at a ridiculously low starting wage... It is all about putting money in the owner's pocket so he can put it in Jiffy Lube's (which is owned by SHELL now)... We,the management and crew of these stores never really see ANY money because it all gets funnelled to the owners and on up the corporate ladder... Long story short... Keep records of ALL service done to your vehicle!!! If you are not sure of a service we are reccommending...DON'T GET IT!!! BE CAREFUL... I truly care about my customers and want their business, but also want them to be informed that we are pushed to sell...even though locally here we do not make money off what we sell you anymore...It is a shame...when a customer truly does need something now, they are so leary they wind up neglecting their car...Jiffy Lube is a good place as long as you keep yourself informed...One more final note about those cheap oil change joints...be ryou get what you pay for!!! thanks for reading... questions welcome at my email addy. Mike.

Posted by: Michael on March 15, 2005 06:21 PM

I have worked for jiffy lube for about six months now, since i started out with jiffy lube washing windows i have seen and heard of some pretty shady things. since i started six months ago i have been promoted without increase of pay to working the pit, i am proud to say i have fucked up maybe one or two cars and by that meaning forgotten to whipe down excess oil during massive 100 car rushes. Well its true JL really screws over the customer, and boy do we hate coupons, any customer that has a coupons gets the shaft big time or atleast we try to shaft'em. but i've seen old filters left on cars, regualr oils put in when synthetic or suv oils were sold, tire rotations completed on only one side of the car, even winshield washer solvent added in the oil cap, if thats not bad enough some jerk off my store just hired takes it upon himself to check everyones differential fluids even without the customers permission, one time this winner left the differential plugg out and never told me about it, finally the car goes through the wash only to come back to the store so they could tell me oh yeah there was a differential on this. i'm like oh then realize the damn plug is on the basement floor! And if you got nothing else better to do than come to my sotre five minutes before we close consider yourself luck to get any additional services at all, some hindu comes in asking for a differential 5 minutes till we close so i am told by management don't worry about it make it look like you did something, mind you i have no problem ripping off a clueless hindu five minutes before i gotta go home. so i just dumped some GL-5 oil in my hand and slapped it on the fill and drain plugs of the rear and front differentials. Screw it i'm trying to go home not bust myself at 5 pm on a sunday for 6.50 and hour. and if my manager don't care, you think i'm gonna give a crap? i don't think so. oh well JL is shady company and i have no problem doing my job within reason we do have to clean up before we go home people, don't come rolling up in a JL five minutes before close expecting anything more than a s ignature service oil change, later suckers. Love, itsy bitsy-el pit monster

Posted by: The Railer on March 17, 2005 05:23 PM

It's clear that in EVERY field of business, there are honest and competently-run ones; there are also crooks who can't even tie their shoestrings without help. Unfortunately, the fine folks who've posted here have for the most part been patronizing the latter ones. If these Jiffy Lubes had been operated properly, according to JLI procedures, the angry posts on this page would for the most part not exist. I apologize on behalf of the guilty parties, for what it's worth.

All the generalities that have been laid out here irk me, however. Not all franchisees suspend you if you don't "run a ticket". However, LIKE ANY BUSINESS, Jiffy Lube is in business to MAKE MONEY. Funny thing is, it costs money to run a business, though. The people who work there to - hold on to your hat - MAKE MONEY - have bills to pay as well. Such temerity!

But the point is, Jiffy Lube is a PREVENTATIVE MAINTENANCE business. JLI policy is to recommend services based on VEHICLE MANUFACTURERS' RECOMMENDATIONS. If shops are wiping your transmission fluid and telling you to smell their finger ("see, it smells burned"), or showing you new fluid to make yours look bad, they are violating that policy and in most cases, the law as well. So yes, those individuals are in the wrong and they deserve to be held accountable. But to make such blanket statements regarding the intelligence of Jiffy Lube employees is ignorant at best, and certainly to do so with the degree of hubris as a certain previous poster-boy whose own grammatical skills leave much to be desired: "Guess thats (sic) the benifit (sic) of a HIGH SCHOOL education as well as a COLLEGE degree..."
If you had to pay for that kind'a edjumacation, ya better ask fer yer munny bak.

Posted by: Craig on March 19, 2005 06:17 PM

By the way, exactly what is a "shifting filter"? In 20 years of automotive work, I've never heard of such a thing. Neither has Google, by the way.

Posted by: Craig on March 19, 2005 06:28 PM

Amen Craig...lol these guys are a trip...we are all in it to make money...as our customers are at their job!! shifting filter....no clue either !! see ya!

Posted by: Michael on March 23, 2005 04:07 PM

All you people who are dissing people are buttholes!!! I work for a Jiffy Lube while going through highschool and pretty soon collage, are store does thousands of cars a day you can't expect us to get every thing right and another thing I know how to do everything there, but mainly cashier, and I got one thing to say I put up with a lot of crap from u guys. And i'm not aloud to say anything back but know you assholes have crossed the lines wow we mess up a couple times give us a break i'd like to see u guys out there during the summer in the freezing weather while it's f@#*in pouring outside and complain about the stupidist crap!!!!!!! And for one thing I don't think we should put up with this bullcrap.

Posted by: Jessica on March 23, 2005 04:10 PM

Jessica

This is your High School English teacher. I can tell you are working at Jiffy Lube. Your grammer and puncuation is horrendous. I must commend you however on your usage of the term "bullcrap"

Posted by: Honking Bobo on March 23, 2005 04:39 PM

Pretty amusing Mr. Craig, that the only error you found in my entire post was the use of the term "shifting filter" which is what we here refer to as the filter located after removal of the automatic transmission's pan. I understand, however, that working for Jiffy Lube you probably have not experienced replacing these as you and your "J-Team" probably recommends flushing the fluid instead of replacing this per recommendation. Ironic how you can use "GOOGLE" as a source of fact? LMFAO. Go back to work, Craig, Jessica, Michael and all the other J-TEAM losers that think they are building a career. Maybe if you spent less time defending your job on a website titled "JIFFY LUBE SUCKS" and more time on actually preforming the services you charge for. Check those tires Boy, Grease those fittings, and ring that car out BITCH.

Thanks for providing such great input on the JIFFY LUBE SUCKS website, what ever would we do without the endless input from the Lube-Monkeys. LOL.

Posted by: Recommended Service on March 25, 2005 07:49 PM

OK, Ill add a little input. Altho it will not amount to much to most of you. I have read input from customers that talk about Jiffy Lube and Valvoline. I have worked for Both Companies and Ill now drop my input on this subject. First Most all Jiffy Lubes and Valvoline Instant Oil Changes are not Corp. Owned. Ashland Chemical (Valvoline) does not own very many of their Named Instant Oil Change centers. and Jiffy Lube International is the same.
Both companies require their franchise owners to follow normal guidlines that make them all appear to run the same as the other Corp. and franchise owned stores. But then the franchise owners add in ther own ways, their own ideas ETC.
I would'nt say all Valvolines or All Jiffy Lubes SUCK, Im sure some do but not all. There is alot of Store owners and Management Teams out there that Strive to be the best. Follow all proceedurs. and really care about their customers. Then there are the ones that dont. A couple bad apples on a tree dont make the whole tree bad. Give some Credit.

If McDonalds shorts you your apple pie that you ordered THAT DONT MEAN EVERY MCDONALDS SUCKS.
Just that one. Bad Management, Makes bad Employees, Makes crappy Customer Service.. Try another location. Call another location even, Talk to the manager.. You own a $20,000.00 (or more) investment. Take care of it. If you feel your being pressured to buy extra things. (Say No) Call your Vehical manufacture and find out their pricing, wait times, and Recommended Mileage for Services.


Posted by: Synister on March 25, 2005 08:36 PM

JIFFY LUBE SUCKS !!!DO NOT LET THESE IDIOTS ANYWHERE NEAR YOUR TRANSMISSION!!! i took my truck into 7th ave and indian school in phoenix az. jiffy lube,which by the way seems to have different employees evey time,ive been in their.i got lazy today and decided to just pay to have tranny fluid and engine oil trained..i have know idea what they did but their flush machine wouldnt or couldnt ,or either my transmission has a clogged line,,,but they couldnt get it to work.but the dumb thing they did was put at least three extra quarts in tranny,and told me they couldnt complete the job, i was suspiscious when the counter guy was out in the truck ignoring customers..and the lube mechanic was running the show.im hoping that their mistake was to add too much and caused a locking condition ,it seems to be ok after another lube job shop removed the fluid. in central phoenix it is nerve racking to take anything to local shops they are such horrible scammers its unreal...march 25 2005 it would be nice to have a shop in central phoenix that could at least tackle a stupid fucking i9diot job a kindergartner could do!!

Posted by: mike on March 25, 2005 09:49 PM

MICHAEL YOU HIT THE NAIL RIGHT ON THE HEAD WHEN FUNNELING ALL OF THE MONEY TO UPPER, UPPER MANAGEMENT OR DIRECTOR OF OPERATIONS AND MOSTLY TO THE OWNER.JIFFYLUBE EMPLOYEES DONT NEED TO PUT UP WITH ALL THE CRAP, ESPECIALLY MAKING 6-7 DOLLARS AN HOUR BUT THE REAL PROBLEM IS LOOK AT WHO THEY HIRE, EX CONS , SCHOOL DROP OUTS, AND DRUG ADDICTS. IM A EX MANAGER AT JIFFY LUBE I JUST GOT REALLY BURNED OUT ON ALL THE DRAMA THAT HAPPENS AT JL , EMPLOYEES, TRAINING, COGS, TA, GOALS,OIL USAGE,INVENTORY,CUST COMPLAINTS,DMS, RMS, MEETINGS, CAR COUNT,NEED I SAY MORE, ANYWAY MANAGERS DO NOT MAKE ALL THAT MUCH MONEY WHEN WORKING 60- 70 HOURS PER WEEK , THATS ABOUT 8 AN HOUR.WITH ALL THE COMPLAINT I HAVE READ I BELIEVE IN ALL OF THEM BECAUSE I DONT THINK THEY WOULD MAKE ANY OF IT UP. JIFFY LUBE LIKES TO CORNER THE MARKET SO THE CONSUMERS REALLY DONT HAVE A CHOICE BUT TO TAKE IT TO JIFFY LUBE. ROB

Posted by: ROB on March 28, 2005 06:39 PM

All of you are dumb asses who don't know any thing cars.Like the guy on top [mike] who drove his car like a dumb ass for 2000 miles before he finally checked his oil!For all we know little mikey over filled it him self,or maybe he doesn't know how to read a dippstick.It's okay your not the only dipshit on this page like the guy below you Aneesh.Aneesh sounds like a cheap mother fuckin hindo who doesn't know shit about cars either!If you want good shit Aneesh you got to pay for it!You problably tried to pull a scam like the rest of the hindo's do,where you tell some one to do it the cheapest way possible with cheap parts then,after the service is done you tell them different!Like no you said I would get Bosch spark plugs for that price instead of autolite spark plugs!Oh by the way don't forget to go to Jiffylube for your next oil change!!!!!!!!!!!!!!!

Posted by: OVD on March 29, 2005 03:57 PM

TO THE "PERSON" CALLING US, THE HARD WORKING MANAGERS AND TECHS OUT HERE "MONKEYS"...THE FEW OF US THAT ARE LEFT THAT ACTUALLY GIVE A DARN ABOUT OUR CUSTOMERS AND THE FEW GOOD EMPLOYEES LEFT IN THIS BUSINESS ARE NOT MONKEYS...WE ARE THE ONLY ONES HOLDING IT TOGETHER WHILE THE DRUNK, HIGH, EX-CONVICTS WORK ON YOUR CAR. IT IS A STRUGGLE EACH AND EVERY DAY TO GET OUT OF BED, WONDERING WHO ON THE "J-TEAM" IS GOING TO STUMBLE INTO WORK AFTER AN ALL NIGHT PARTY DOING EVERY DRUG AND DRINKING EVERY FORM OF LIQUOR AVAILABLE, GETTING NO SLEEP, AND GOING TO WORK ON YOUR CAR. GOING TO A JOB WHERE THE OWNERS **ACT** LIKE THEY GIVE A DAMN ABOUT THE CREW AND THE CUSTOMERS...BUT ACTUALLY...COULD CARE LESS ABOUT THE EMPLOYEES OR THE CUSTOMERS, AND THE DRUNKS AND DRUG ADDITS MAKE OUT BETTER THAN THE REST OF US SOBER DRUG FREE EMPLOYEES...LIKE I SAID BEFORE...WATCH EVERY MOVE THEY MAKE...COAST TO COAST...GO OUT INTO THE BAY AREA AND ***WATCH*** THEM DO THE SERVICE....YOU WILL BE SCARED TO DEATH!!! MAKE SURE YOU SEE THE FILTER GET CHANGED...AND THOSE GREASE FITTINGS ON THE OLDER CARS...YOU WILL HAVE TO REALLY WATCH THIS...THEY **WON'T** DO IT!! DON'T LET THEM DRIVE YOUR CAR!! IF YOU ONLY KNEW WHAT HAPPENS WHEN YOU ARE GONE TO EAT LUNCH, LEAVE YOUR CAR WITH THEM WHEN YOU GO BACK TO WORK OR SIMPLY WHEN THEY ARE "PULLING YOUR CAR AROUND" EVER WONDER **WHY** IT TAKES SO LONG? WONDER NO MORE...IT IS ALL TRUE!! IT IS A SHAME BUT THAT IS WHERE WE HAVE GONE BY TURNING THE OTHER CHEEK. FROM THE EAST COAST TO THE WEST COAST THESE LUBE PLACES...ALL OF THEM...NOT JUST jiffy lube ARE DOING THIS...LIKE ONE OF MY FELLOW MANAGERS...I AM NEARLY BURNT OUT FROM THE STRESS OF TRYING TO HIT NUMBERS THAT CAN'T BE HIT WITH THE CREW I HAVE...ENDLESS CUSTOMER COMPLAINTS...AND ENDLESS DEMANDS FROM A "J-TEAM" THAT PUTS THEMSELVES AHEAD OF THE JOB. I FEEL SO BAD POSTING ALL THIS BUT FRUSTRATION AND FUTILITY MAKE IT A NECESSITY SO I MIGHT JUST WARN A FEW PEOPLE AND SAVE THEM THE HEADACHE. ONE FINAL NOTE...IF YOU HAVE THE RESOURCES ie DRIVE UP RAMP OR ANOTHER MEANS TO CHECK THE BOTTOM OF YOUR CAR...***DO SO*** GOD BLESS AND EXCUSE ANY SPELLING OR GRAMMER ERRORS AS 12 HRS WILL BLUR YOUR PUNCUALITY, BUT IT WON'T STOP THE TRUTH FROM BEING TOLD.

Posted by: Michael on March 29, 2005 05:19 PM

MR "Recommended Service" AS A "FORMER" STORE MANAGER FOR JIFFY LUBE YOU KNOW THE SERVICES "WE" THE MONKEYS "RECOMMEND" IS DIRECTLY FROM THE "MANUFACTURER" IF IT WAS NOT, JIFFY LUBE WOULD BE "SUED" BY THE "MANUFATURER" FOR MISREPRESENTATION. THANK YOU

Posted by: Michael on March 31, 2005 05:20 AM

dear mr Recommended Service,

What is a shifting filter exactly? Also, if you hate jiffy lube so much why don't you take your car somewhere else instead of being jiffy lubes little bitch and comming back for more abuse every time. It makes me wonder if you ever open the hood of your car. Hmmmmm. I bet you hands are as soft as box of tissues, hehe just kidding. Well in support of Micheal i am one of the sober hardworking employees of jiffy lube, and all i can say is one person can hold up a whole entire shop for so long. After cleaning up every one elses mistakes, mostly from laziness i feel like biting the hand that feeds me sometimes. Anyways, hang in there fellow j-teamers

Posted by: the railer on March 31, 2005 01:55 PM

How many hours does a franchisee work and how much do the make? I am talking about the owner of a Jiffy Lube.

Posted by: brad on April 4, 2005 03:39 PM

Man this has been fun. Time consuming, but fun. To the hard working & dedicated JL folks that actually care, we appreciate that.

After many years of crawling under my vehicles, I got lazy and decided to take my 97 'stang (v6) to JL for regular oil & filter changes (before I sold her). Fortunately my only concern was greasy hand prints inside and outside my car. For the most part I wouldn't allow them the opportunity talk me into any service(s) I didn't need. Though I did agree when my car needed a particular service.

At this time I might mention that I've worked at various filling stations though jr. high & high school, 3 years auto shop in h.s., worked at Oldsmobile, Cadillac, Pontiac, Chevrolet & motorhome dealerships (air cond, tune-up, brakes, transmission, line work, oil change, etc).

I always felt uneasy having a different & unfamiliar person ie..untrained/young/inexperienced/etc) servicing my auto, so I usually stood in the bay observing and questioning everything they did. Of course they didn't care for it when I got under my car to assure everything was "secure". I must have been annoying... but did I GAD? No! It was my car and I was the customer. Observe & ask questions! This was previously recommended and I 100% agree.

I am now the proud papa of an 01 cobra and will perform all future service / work myself... like I used too!!

btw...if only I would have listened to my dad back in '71. "Son let me buy that Enco station for you so you can make a good living performing oil changes & light engine work. You know, own and grow your own business, maybe francise someday". Damn, someone kick me!

ak in Houston

Posted by: ak on April 4, 2005 06:09 PM

I love j lube when they fill all my holes in and yank a doodle doo in my bat gwano invested muffler plus chees with there signature oil change plus add coolant to my twinkies and brush my head board all the way live GO Utah Jazzzzzzzzzzzzzzzzzzzzzzzz!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!11 Andrei Kirilinko rules!!!!!!!!!!!!!!!!!!!

Posted by: deesnuttz on April 13, 2005 11:35 AM

Man screw it! We should all be walking anyway. These ignorant people who f up our cars are just helping god out in his plan to restore the factory settings that we all started with. Repent now you savages! The rapture is upon us. Thats what the technicians are trying to tell us. Next time you get an oil change just step out and take a nice long piss under the hood and know that what you are doing is natural and intended. Have a blessed day!

Posted by: ben on April 13, 2005 03:54 PM

recently I had my oil changed at the jiffy lube located in warsaw ny Approx 1 hour later i returned too jiffy lube and told them they pulled my car in checked the oil and said it was overful I asked them what they were going too about it and they stated they put in the manufactures reccomendation and that they were going too do nothing it was my problem we got into an argument and the tech insisted this was my problem and they were not responsable.the next day i contacted there customer servise dept who appologized and said they would definantly follow up this was over a week ago and i still havent heard from them ive tried several times too contact the ownwer with no response I would not trust your car too this type of company ever.

Posted by: ted fritz on April 21, 2005 08:07 AM

WHERE DO YOU PEOPLE COME FROM? OMG I HOPE YOUR KIDS AND IN SOME CASES PARENTS CAN SPELL BETTER THAN YOU. THIS PAGE LOOKS LIKE A NOTEPAD FOR 1ST GRADERS...AND YOU PEOPLE ARE ACTUALLY OUT ON THE ROAD??? OMG!!! GOD HELP US ALL!!! ROFLMAO...

Posted by: Hooked on Phonics on May 4, 2005 04:07 AM

i work at the jiffy lube in rocky point for about a month,with 10 years experience working and really caring about the customer.
then i worked at jiffy lube for a company owned store who didnt give a shit about the customer,i allways did the extra,if i found a problem i fixed it or tried.
isnt that what it is all about,my GM JOE ANGOLA OF ROCKY POINT only cared about dob
and not the customer.
that was our problem i really cared and he didnt

i hope jiffy lube gets some good people in there because the ones that really care are leaving

eddie mcglynn rocky point ny 11778 16317447204
call joe and tell him or go in for an oil change and see how he treats you. you wont go back

Posted by: eddie mcglynn on May 18, 2005 05:31 AM

Well, it appears that much has happened in the land of those who have nothing better to do than whine. I here refer to the cheap-shot takers who (conveniently) lump all Jiffy Lube employees together as uneducated "monkeys" and (conveniently again) don't answer valid points made by honest, well-trained, experienced, and yes, EDUCATED Jiffy Lube employees in defense of the company which employs them. To Mr. "Recommended Service": I don't have enough time to pick apart and address each individual (faulty) assumption in your most recent jaundiced post, but I'll say this: Since you haven't deigned to come down from your ivory tower to visit MY store, what right have you to make assumptions about me or how I go about "preforming (sic again) the services I charge for"? I never once denied that there are stores with serious problems, but I am one of many Jiffy Lube employees that actually take pride in ourselves, our jobs, and our company, and furthermore have a career that meets our financial needs to a more than adequate degree, whether you like it or not. It's a fact.

You clearly have yet to discover the line between being a dissatisfied ex-employee who simply wants to vent vs. being a spiteful, embittered individual who is simply looking for nits to pick and people to belittle. You seem also to be a tad insecure, since you find it necessary to wave your "college education" in our faces, as if you were the only person who can't spell, yet managed to graduate! You therefore are simply revealing a bit more of yourself every time you post your angry, petty, childish, disrespectful and ignorant comments. If your life was truly so wonderful with the hideous shadow of Jiffy Lube far behind you, then why do you continue to expend so much time to [try to] cut down those who actually dare to ENJOY their jobs?

Posted by: Craig on May 18, 2005 10:57 PM

I just can't get over the fact that on almost every one of these posts, the spelling isn't even correct. I do work for a small independant oil change shop. I have read more posts that were actually embarrasing (for the writer), then had any good information in it. I hope that people have better things to do then bash lube joints. I don't work for JL, Val, or any branded place that says 10 minutes or less. Our average F/S LOF is 13 minutes. We take our time, check, double check and recheck everything we do. While we are in a society that is convenience oriented, I am sure most customers would rather wait the extra couple of minutes knowing that they had a great service with no problems.

Just my two-cents,
Anthony

Posted by: Anthony on May 21, 2005 01:33 PM

My daughter had her Honda serviced at a Raleigh NC Jiffylube on 4/29/05. On 5/21/05 and 750 miles later she came home to visit. I checked her oil. It was off the dipstick so I looked under the car and there was a big puddle of oil. The drain plug was one full turn short of tight. Oil drain plugs do not loosen unless they are not snugged up tight. They must have hand tightened it and forgot to use a wrench to finish the job. Over time it started to vibrate loose. I put 2.75 quarts of oil into the 5.3 quart capacity sump. All is OK since I caught it in time. However, NEVER go to Jiffylube . Her near death experience was enough to convince me.

Posted by: mark on May 23, 2005 10:45 AM

I work at Jiffy Lube as an Lower Bay Tech.

Jiffy Lube is not a machine. It is an institution full of human beings. And like all things that are run by humans, errors are inevitable. If you want your oil changed, do it yourself. If it takes Jiffy Lube 10 min to do it, I guarantee you can do it faster yourself after a few times. I deal with car after car after car for 8 hours a day. I deal with an object that directly influences your life, your availability, your ability to work and live. Scary isn't it? Let me also tell you, I am human and am prone to make a mistake at any second. Perhaps I am thinking about what I'm going to have for dinner, or whether I'll go bowling or shoot pool tonight. Hmmm... As I'm thinking, I've stripped your drain plug. Or I've put on the wrong filter. Whoops... That's what happens when you deal with humans. It's going to happen anywhere. Anytime. If you do it yourself, at least you can deal with some you trust and know. If if something goes wrong, you can finally blame your own stupidity for once.

Posted by: Grease Monkey on May 23, 2005 10:41 PM

I WAS FIRED AS STORE MANAGER FOR SEXUAL HARASSMENT. I WON IN COURT. THEY PAID MY UNEMPLOYMENT IN FULL. THEN SOMEHOW HAD THE CASE REVERSED IN THEIR FAVOR. HOW DID THAT HAPPEN? MAYBE THEY HAVE LARGE AMOUNTS OF MONEY AND I DONT.SOMETHING TO THINK ABOUT. ONE ATTORNEY IS ALONG WITH 3-ON YOUR SIDE.ANY INPUT CAN BE SENT TO RC6@COX.NET.
VERY SINCERELY ROY STAPLETON

Posted by: ROY STAPLETON on May 24, 2005 08:54 PM

I WAS READING ALL THE NEGATIVE THINGS ABOUT JIFFY LUBE/HEARTLAND AUTOMOTIVE INC,WHEN I WAS HIRED THEY PREACHED ABOUT TICKET,AND CARS. FROM OCT 2004 TILL DEC 2004 I REACHED MY GOALS. BUT LATELY.MY TICKET REMAINS HIGH BETWEEN 59.94 AND 67.00,DOWN CARS.AND FOUND MY SELF UNEMPLOYED 5/26/2005,BUT THIS MONTH AN AVERAGE 36 CARS A DAY.AVERAGE NET SALES 2.445.00 PER DAY. WHATS WRONG WITH PICTURE? YOU ARE RIGHT ITS ALL ABOUT PRESSURE THE CUSTOMER,I KNOW THIS FOR A FACT MY DISTRICT MANAGER SHOR CHANGES ALOT OF CUSTOMERS ON THERE SERVCES,SELL THEM A COOLANT FLUSH AND GIVE THEM ONE IN 2MINUTES,SELL THEM SOMETHING THEY SAID NO TO.AND THEN BILL THEM AND LEAVE, I GUESS I MAKE TO MUCH MONEY AND NOT WORK 60 PLUS HRS,JIFFY LUBE IS NOT MY LIFE. THERE LOST SOMEONE ELSE TREASURE!....

Posted by: BRYANT ABREGO on May 26, 2005 09:41 AM

I work at Jiffy Lube as a lower bay tech and I only got to work 1 hour today because I was standing there waiting to clock in so my manager could keep his labor down because he doesn't know how to run his store. If you take your car to Jiffy Lube then you're crazy!!! If you're trying to make a dollar then they'll fire you. If you're trying to make friends they might keep you.

Posted by: Will on May 26, 2005 03:05 PM

HEY WILL. THAT IS SO TRUE,THERE IS ALOT OF MANAGERS THAT CAN NOT CONTROL THERE LABOR. TO CONTROL LABOR IS RUN A GOOD TICKET SO I THOUGHT, I GUESS IF YOUR NOT KISSING UPPER MNGMT ASS YOU MIGHT ASS WELL KISS YOUR JOB GOODBYE. MY D.M CAN NOT EVEN RUN A NUMBER, HE WILL HOST 2CARS AND RUN OFF LIKE BXXXX!I GUESS I WAS A SCAPE GOAT, AND PROBALY PAID TO MUCH SALARY. I GUESS THEY WANT SALAD EATERS

Posted by: BRYANT ABREGO on May 27, 2005 02:31 PM

Engine flush, fuel system cleaner, transmission flush, flush, flush... Flush the money down the toilet. Totally unnecessary customer deception service. Scam on large scale. Especially fuel system cleaner: a few ounce mix of acetone and methanol carburated into the intake air. What is injector sprayed gasoline for? What a dirty way to run a business...

Posted by: Grease Monkey on May 27, 2005 04:35 PM

Look man this is how it is in a jiffy lube.People need a service on their cars, so they take it to jiffy lube. The way that we make our money is by getting other services from customers, besides the oil changes, that is how we make a living. that is how food gets on the table, that is how food gets into my kids mouths. Im an honest Technician, but my trying to convince a customer to get other services is looked on, as if im ripping someone off.thats why we sell. it pays the rent.

Posted by: Koopa on May 28, 2005 02:51 PM

Im sorry if you guys have gone to a jiffy lube and im sorry if uve had a bad experience with them. Not all places are like that tho.LIke me for example, i recommend the services according to the time and mileage of the previous services on the car. for the most part, jiffy lube techs try to do the job right. think about it, its not like they plan to mess something up purposely,. they dont wanna end up paying for it. cuz it comes out of the pocket of the hood tech not the company. thank u

Posted by: Koopa on May 28, 2005 02:57 PM

I did work for jiffy lube, as a lower bay tech, I understand that some people believe that some of the services are unnecessarey to the customer, but when you [ex]jiffy lube employees were hired and were going through traing classes you would have realized an important fact when going over the "service review" with a customer there were two words that you weren't suppose to use with the customer which were "you need" and "and you should". That way you aren't pressuring a customer to purchase a service. I do believe that some employee's force services on customers, but don't blame the employees, blame the DM's and the Managers, who are looking for the bonus checks!

Posted by: oil King on May 28, 2005 05:10 PM

No wonder the majority of managers and employees posting here are disgruntled. Most can't spell and seem angry only to the fact that a vehicle requires more service than an oil change. I don't work for a jiffy lube, however, I do work for Lube One, Ocala Florida. I cannot believe that a manager would accuse an employer or an ex employer of selling vehicle maintenance services that aren't needed. I believe that these managers and employees are simply lazy and would prefer to get the car out of the bay as quickly as possible so they can sit back down and complain about how the company makes so much money and they only get whatever. STUPID, STUPID MANAGERS. A manager can "manage" to get by until he/she is revealed as an idiot and let go. Or perform the job as a Manager. This includes all facets of management.
I have been in this business for 8 years and it has been good to me. I now earn a Weekly Salary of $1100. I do not need a carrot dangled in my face in order to properly inform my customers of service recommendations. They receive Top of the Line service with every visit. If the basemnent tech doesn't grease a customers fittings I would just assume knock the shit of him than write him up. I do not however worry about such, Every fitting is greased and every fluid and tire checked. A new drain plug is replaced if the basement tech feels it is needed, I don't need to see it, I don't need question it. If its not a repeat customer it's $5. Florida Law allows me $50 without question or consult. I love customers with coupons, especially first time customers because if they live near Ocala Florida they will be back to Lube One. In two years I have increased the ticket average from $36 to $55 almost immediatley and not for just my location but for all three Lube One locations. Reduced waste and cost of goods to %23. This has allowed the company employees increase pay by as much as 50% while still maintaining a labor cost below %25. Pennzoil reps (national) have named Lube One as the number one in oil upgrades nationwide. This is not because I want to sit and complain. I make it happen, My employees make it happen and properly trained how to do such. Show up late take the whole day off I can do their job and mine to. Show up late to often, high, drunk or in pathetic attitude and appearance then me and my customers don't need you. Thats it. My basement tech doesn't earn 6.50 an hour because he finds, recommends and holds to his recommmendations. That is worth $550 a week. My asst. manager although hard headed does what I do, not what he wants to do because I can get another one and train him in a week. My levels techs aren't in a hurry to get a car out of the bay because they know that if they close that hood any opportunity to pull a sale from under that hood just dissappeared as will they. Full service should and does inlcude checking fluids and tire pressure. Service recommendations derive from checking these items. Trust me in this, a customer with a 2003 Ford Expedition has the money to take care of it, if they don't they have a credit card that can. You won't take food from their childrens mouth or they would not purchase additional services.
WORDS OF ADVICE TO MANAGERS PULLING THEIR HAIR OUT OVER SALES.
1. Calm down and don't dont look like you just sucked down 8 cups of coffee.
2. Keep your inventory stocked above minimum requirements, keep a list of new not in stock items. Get them immediatley.
3. Fire, with proper paperwork, ANY employee that doesn't perform properly, do not allow a supervisor to tell you to do otherwise. Work on your training skills.
4. Women with wedding rings should always be left with a suggestion that they discuss maintenance recommendations with their husband. Not with air filters or pcv but with the expensive upgrades. Place a stamp on an envelope and mail a follow up letter to this customer. Hand written.
5. Don't lie or use scare tactics, it only works temporarly, rather use vehicle intervals and maintenance recommendations.
6. DO NOT DO NOT AND DONT treat a thrifty customer with a coupon as an outcast. If the CHEAPO says I only want the cheap oil change, reply that you will perform your service on his/her car just as you would any other vehicle. Make the same recommendations as any other. IGNORE THRIFT with a smile.
7. Everyday once a day atleast, you will find impulse customers. Don't over charge them by quanities, EVER. If you do you are a crook and will remain a crook. Instead MAX them on every aspect of service, Give them a written estimate, sit and discuss the estimate with them. They will appreciate your attention and trust you. A $400 sale can carry your TA along way.
8. Remember that a Quart of oil is around $1.20 and that is if your supplier is ripping you off. A filter is on average $1.60 a customer with a coupon will still put about $15 to 20 in the drawer. Standing around waitng for a regular 24.99 isn't paying anyone. 50 cars with a $70 tickets isn't as good as 70 cars with a $50 ticket. Insure your location will thrive by increasing car count.
9. DO EVERY CUSTOMER RIGHT. If an ahole is waiting in line rushing you ask if he or she would like to return later. After you get the infamous smart remark let him/her know that you will provide the same attention to detail to his car as you will the ones ahead. Ask if you should cut corners on the cars in front. By the way,, never allow a customer to demean your employees, even if it might cost your job. If it costs your job you don't need to work for the f ers anyway.
rgrant33@cfl.rr.com

Posted by: Richard on May 30, 2005 08:31 AM

Salesmen do not care what to sell. They sell whatever can be sold.
Most quick oil change places do not employ qualified personnel, they employ SALESMEN. Have you ever noticed that "salesmen" don't know much bout product, but have psychologcal training. Their job is simply to "sell".
You have just won one million dollars.
-I don't need it.
You don't like OUR ONE MILLION DOLLARS?!
-I don't need it.
But you will loose one million dollars.
-I don't need it.
...

Posted by: Rip-off Man on May 30, 2005 02:49 PM

This is to Richard: I just finished your novel and I have to say that if I were a man of importance in your company, you would receive the ass kissing champion trophy for sure. It is very clear that you have have been chipping away at this meaningless existence of yours for far too long. My god, you are completely saturated in it! You seem to be an extremely intelligent person man. So why are you focusing all that on an oil change shop? If you have all the angles down then there is no challenge. If you are as smart as you seem then you have to be either totally miserable or even worse....enjoying basking in the demented world of the quick lube business by holding rank as you do. Think about it. I know you probobly have a lot of responsibility in your life but so the hell what!!!!!You got one life to live and if you do it like this then you are guilty of crimes against yourself. When the plastic hardens...you will be stuck in the mold. Forget about that trophy man. You were meant for the bigger picture. By the way, great job. 23 percent product cost is very impressive and a 19 dollar jump in ticket avereage? Are you kidding me? That is great stuff guy.

Posted by: ben on May 31, 2005 01:35 AM

To Ben, I work 50 hours a week, in grease and grime. Not to mention it is going to be 100 degrees today. I only do it for the money. No ass kissing. I once ran a telemarketing business but can't do that anylonger. I may one day open a lube shop or two. Oh yes %23 is ok. Hey I worked for North Florida Lubes dba Texaco Express,, They had a company average cog of %16. Thats f-ing people!

Posted by: Richard on May 31, 2005 03:55 AM

AND YES JIFFY LUBE SUCKS

Posted by: richard on May 31, 2005 04:28 PM

Well, I read each post and I think that, for the most part, the negative comments from both former and present employees, as well as from customers, are accurate.

I have noticed that the majority of Jiffy Lube's employees are extremely young looking, which has always led me to question if they have had the necessary training to do a competent job.

After reading the posts, I now understand why they look so young, and that in most cases, they are underpaid compared to what certified mechanics earn.

I have also noticed that I never seem to be able to leave JL paying only the $19.95 advertised. Instead my bill is always in the $30 - $90 range. And, after reading the posts, I now understand why.

Fortunately, I have not had anything truly bad happen to my vehicle, but I feel that it was not serviced as well as it could have been - and certainly not as well as it should have been for the amount of money that I was charged.

As for those people who have recommended that one watch as these services are performed, I thank you for that good advice. However I also think that it is tantamount to fraud that one should have to watch a job being done in order to confirm that one has received quality service.

After all, does one watch a computer programmer writing database code or UI code every day for 8 hours a day, in order to confirm that they have done their job correctly?

In fact, even if most people were to engage in that behavior, they still could not ensure that a quality job had been done because they simply do not have the skill set necessary to distinguish between bad code and good code. So that, in essence, all that they have really accomplished is watching some programmer do the job that they would have done even if they had not been watching.

Likewise, the overwhelming majority of people do not have much knowledge with regard to automobiles. It is certainly not knowledge that one is born with, and it is not something that many people have the time or opportunity to take in school.

In addition, as cars become more and more computerized, it is apparent that one will have to take several months worth of courses in order to be qualified to even touch the motors, gears, and the whatever else that ultimately powers one's vehicle.

I thank everyone that has posted to this board - especially those who have given painstaking (and I mean that literally) detail about the damage done to their cars - and I know that based on your information I will probably not take my car to another JL.

P.S. - I especially thank the woman who wrote about her JL employed husband and his 'motivation' for wearing the sign begging for customers to come in for an oil change. I have personally seen this practice at 3 of the 6 JLs within a 15 mile radius of my home and I had wondered if these people were just dedicated employees willing to "take one for the team" or if they were being coerced? Now, I know the truth. Good luck to you and your husband. Hopefully, he will be able to find a job when he won't have to demean himself just to put food on the table.

Posted by: Kaddie on June 10, 2005 01:41 PM

Three days ago I decided to get an oil change and stopped by the Jiffy Lube closest to where I live. The phone number in their computer system was inaccurate so I gave them my current cell phone number. When I got home yesterday I had a missed call from (801)494-1992, the time on it was 5:16pm. I didn't recognize the number so I assumed it was a wrong number. Today I got home and saw another missed call from the same number, this time at 4:46pm. Still thought it was a wrong number or something, until another call at 7:10pm. This time I was able to answer it but after saying hello a few times no one responded so I hung up. At this point I thought it was an automated sales call and wandered if I could find out who it was from. I googled the number I found references to Jiffy Lube International and a Utah marketing firm. I gotta say this pisses me off. I can only assume the purpose of the calls I got was to poll to see if the number was valid and when I would pick it up. This type of data mining is highly offensive and I can say I won't be going back to Jiffy Lube. On top of the wierd call, the oil change was overpriced and somehow they talked me into paying $13 for a rear wiper blade...

Posted by: Walt on June 10, 2005 06:55 PM

Any thoughts on these Mobil Oil change companies that come to your home or work to service your vehicle? My girlfriend had her car serviced. Oil change with amsoil synthetic, air filter, serpent belt and fuel filter. $280 !! Although there has been no problems since.

Posted by: Ronnie on June 12, 2005 04:49 AM

WELL...LET ME TRY TO GET MY SPELLING RIGHT... JIFFY LUBE SUCKS! THE WHOLE FREAKIN' BUSINESS SUCKS! AT THE FRANCHISEE I WORK FOR,THE ONLY PEOPLE WHO GET MEDICAL BENEFITS ARE STORE MANAGERS AND ABOVE. NO ASSISTANT MANAGERS OR EMPLOYEES!! SO WHEN WE GET SICK, AND WE DO!! THE MANAGER ASKS US FOR A DR'S NOTE... HOW SENSELESS IS THIS? IF WE ARE OUT SICK, WE DON'T GET PAID, WE DON'T HAVE BENEFITS, SO ***IF*** WE GO TO THE DR'S OFFICE OR THE HOSPITAL, WE WIND UP EVEN FURTHER IN DEBT, BECAUSE OF THE ABOVE... I THINK YOU GET THE POINT... HOW ABOUT A "QUICK LUBE UNION" I AM ALL FOR IT!! NO MORE STEEL MILLS OR OTHER BIG MANUFACTURING SO HEY...HOOK UP THE LITTLE GUY!

Posted by: Michael on June 13, 2005 12:27 PM

Jiffy lube sux, as do their products they offer, pennzoil oil filters>?, those are basically fram extra guard oil filters with crappy cardboard end caps, look for oil filter studies online and you'll know what i'm talking about, don't use a chain, find a reputable shop to take care of your car that doesn't use crappy oil filters like jiffy lube does

Posted by: Mike Edwards on June 13, 2005 04:28 PM

fuck juffy lube. i have been working at a jiffy lube in the northeast division for the past 4 years. its totally different now then when it was 4 years ago. now coorprate wants us to do oil changes in 5 mintutes! thats way too fast for an oil change if u ask me. we have alot of heat on us to sell products to customers, if they dont buy anything the company automatically assumes that we just plain arent trying. we have a company man for a manager who is running the store into the ground. 6 people have quit or walked out since he started 2 months ago. jiffy lube overprices its products. if i didnt still work for them and was a regular customer i would never come to jiffy lube. to all customers reading this, take it from a 4 year experiances technitian, DO NOT get your oil changed at jiffy lube. the 1st few services might be pleasent, but if you continue to go there for long periods of years, you will pay for it. i've seen it happen.

Posted by: mike on June 16, 2005 09:04 AM

On 06-30-05 my 82 year old mother went to Heartland Automotive in Madison, WI to get her oil changed. She arrived at 9:23 am and the bill was processed at 9:59 am. During that time, without permission, they supposedly did Auto Trans Service Fluid and Radiator Service. Her bill came to $249.14. In speaking with a Heartland employee, he agreed that during that short visit they could not have done all of that work. They marked items off as being "completed" on the bill. Something as simple as "Vacuum Floors" was indicated as complete. My mother sat in the car as she has trouble walking. They never placed a vaccuum inside the vehicle. I truly feel she was taken advantage of. A simple oil change turned into a nightmare for her. She is on a limited income, and I cannot believe another human being would be so unkind.

Posted by: Karen on July 3, 2005 07:00 AM

I had my oil changed at a west shore Jiffy Lube in Mechanicsburg PA. After 5 days all of a sudden my car gives me a check engine Dingo light. then I get an oil pressure light. I pull over and let the car cool for a few minutes and pull the dip stick. Dry..i mean literally dry like the fuckin desert. So go in the store i stoped at and get 4 quarts of oil. I added 2 and 1/2 just in case i was seeing shit. I turn on the care and let it run for about 30 seconds to check it again but i didnt get that far. Damn thing shut itself off. Well i drive a new Chrystler Sebring still under full waranty and i called roadside assistance to come scope this bitty up and take it to the dealership. I would have dropped it on jiffys front porch but it was 2am and raining like a mofo. So the fun part is I have a family memeber that works for Diamler and also some other friends that i can seek advice. My plan is to have some fun. I will not call jiffy and tell them they fucked up Diamler will take my motor apart in the morning and see what exactly is wrong, If it is mechanicaly issue they will fix the car and one hand washes the other. If it is Jiffy lube issue then the fun begins. I see no reason for me to talk to them. Diamler has to fix my car either way but Bet your ass they are gonna want to get paid. So ill let them fight it out. and i see all these people commenting on here about they are a huge "franchise" "untouchable" lemme tell you some shit. for one to think like that is plain dumb. John Gotti " teflon don" thought he was untouchable. Hope enjoyed his dieing days while spent in Marrion federal pen. If a company messes up no matter how small or how big they are they are responsible...period. That said if you feel like you have been wronged and have PROOF that they are to blame. Tell them, they dont want to talk to you.. Get all the info on that store and see if they belong to a better buisness bureau or a chamber of commerce. If that does not get anything done look in to your state attorny generals office. There is such a thing a consumer protection. and if all else falls. walk up in that motherfucker grab one of those dirty little fucking pricks by the neck..hang his ass over that pit tell him if they dont fix your shit he is going to get coloring books for christmas for the next 10 years.
have a nice day...fuck jiffy spooge

Posted by: Joe Mamma on July 8, 2005 01:55 AM

its funny how some poeple think that just because there customers they're untouchable. even if jiffy lube did mess up something on your car that does not give you the right to get physical. do you honestly think that if a customer grabs an employee he wont get punched in the face? man some of you disgruntled customers need a hug. or a punch in the face. have a nice day

Posted by: none of your buisness on July 8, 2005 04:39 PM

See I love to here that response. You have know idea who i am or what i am and in fact if we were face to face you would probably be well mabe... Im 6"5' 300 pounds and for real i am not i violent person. But if someone destroys my brand new car ( like just happend as of today jiffy fag) and i go in there and tell them the situation and they eaither A ignore me or B blow me off.. well brother I would make sure you hear me. And if that means I smack the fuckin taste out of your mouth and spin your backwards hat forwards so be it. In fact i fuckin wish when i went there today they woulda tried to fuck with me. Unfortunatly for the sake of this site.. the didnt, except for this punk ass kid I go inside tell them what has happened and imediatly they wanted to begin the process of finding out how when and what can be done.. well they one guy must have been the asst manager asks me if the car i just pulled up in was a rental. I told him Um no its my wifes. he says to me that why dont ya let me check it out smells like it is burning oil. I gave him the look like Are you a fuckin moron?? and so did his boss I might add. fyi the car i was in was a 2005 brand new subaru with about 5000 miles on it. Ne way as long as they do as they told me today we will have no beef. theyr people looked at it. claimed resposability. as soon as theys insurance people call me tomorrow they are going to let Diamler put a brand new motor into the car because of the Low milage on the vehicle and the warranty issues. diamler will bill them and alls well. we will see. and for none of your buisness...go fuck yourself and will your at it change my fuckin oil..dickhead

Posted by: Joe Mamma on July 8, 2005 08:16 PM

dude if you talk the same well you type, bigger or not bigger than me i'd be laughing my ass of at you in person..dickhead. lol

Posted by: none of your buisness on July 10, 2005 04:23 PM

I recently quit working for Jiffy Lube.I was never paid for my last two weeks of work!I am having to file a wage claim against them.I worked there and I can tell you that you need to look at the people working on your car.They are the ones messing up your cars, not the company.The funny thing is though,is that I have a problem with the company, because they won't pay me.I used to work for Valvoline as well.I loved working for them and never found anything wrong with the inner workings of their business.I will take my car to Valvoline WAY before I would take it to Jiffy Lube.I have heard managers say that all customers care about is getting out of there quick.Is that true?I would rather have quality service.Wouldn't you?

Posted by: Joel on July 13, 2005 05:33 AM

I while back ago, I went to a local Juffy Lube that I've used preiously. This time, I had a horrible experience. At first it look like routine. I ask for an oil change, change the transmition old and THAT ALL!!!. So I waited in their waiting room until they were done. Note: I notice they were very social with everyone that stop by, I assumed that they were friends stopping by. When I got my car, I notice they were closing. Don't think nothing of it, cause it was closing time. Later that week I had to bring my car in to fix something not related. The mechanic asked if I'd like to change my transmition oil. I told them I had already gotten one. They told me and showed me I DIDN'T. Those bastards were in a rush to have fun with their friends that they charged me and basically TRICKED me into thinking I gotten the oil change I NEEDED. Never go to the Juffy Lube at Chino Hills if your near the location.

Posted by: Tony on July 26, 2005 03:26 PM

jiffy lube just put the wrong oil filter on my brothers can and destroyed his engine. We are going to sue them.

Posted by: Paul A Spagnola on July 27, 2005 10:03 PM

Any techs out there interested in working in Sydney, Australia?

It wouldn't be for about a year, but let me know. It's not Jiffy Lube, but a similar quick oil change & inspection company. Also, your suggestions and comments about your experiences will be greatly appreciated and used.

Sheila Sandoz
Sydney, Australia

Posted by: Sheila Sandoz on August 7, 2005 09:15 PM

P.S.
My e-mail address did not post. If you are interested in working in Sydney, please e-mail me at sheilasandoz@optusnet.com.au

Posted by: Sheila Sandoz on August 7, 2005 09:17 PM

come to jiffy lube, we will screw you in the ass, yea buy our cheap ass air filters, not to mention our cheap oil filters too. at southlubes we are always hiring people that can con, lie , cheat we want people from the circus to work at southlubes. you know the kind dope smokers,no education, kids that just dont give a shit. so if you want your car taken in for a oil change beware of all jiffylubes. suckers.....

Posted by: southlubes jippu lube on August 10, 2005 05:17 PM

"I am sorry that customers have gone to some real Janky Jiffy Lubes but do these customers also go to a filthy restaurant to eat and then later complain about food poisoning and then post a nasty letter on the internet...?"

What? Jiffy Lube is supposed to be one of the premium oil change places!!!

To the "managers" who work(ed) for Jiffy Lube, I have only one thing to say: Look past your own nose. I know you can't speak for all Jiffy Lubes out there, so act like it, okay? Customer service is not all that great; they act like I'm a genius just for changing an air filter "by myself", as one employee put it. The "manager" at the branch that screwed up my car didn't even know what I meant when I asked if he needed my contact information!

Regarding the person who said that Jiffy Lube never charges for services not needed, that's bull. In fact, NBC (and several other stations since then) have done reports showing ON CAMERA that Jiffy Lube employees were recommending fuel filter changes when the filter was brand new, for example. They were also telling people their transmission fluid needed changing, even though that service had already been performed. My fiance's mother experienced the same thing: unbeknownst to her, her husband had put a new air filter in her car for her, yet the guy at Jiffy Lube showed her someone else's old air filter and said her's needed changing. She fell for it, only to come home and have her husband tell her that he had JUST changed the filter!

"I did work for jiffy lube, as a lower bay tech, I understand that some people believe that some of the services are unnecessarey to the customer, but when you [ex]jiffy lube employees were hired and were going through traing classes you would have realized an important fact when going over the "service review" with a customer there were two words that you weren't suppose to use with the customer which were "you need" and "and you should". That way you aren't pressuring a customer to purchase a service. I do believe that some employee's force services on customers, but don't blame the employees, blame the DM's and the Managers, who are looking for the bonus checks!"

I'm sorry? If someone tells me that my car needs X, and I don't know if it really truly does need X (that's what I pay you for!) then you don't even NEED to pressure me to get it! You tell me I need it, I'm going to believe you since you know more about cars than I do. I shouldn't have to do extensive research or get second opinions on whether or not my air filter TRULY needs changing! To even SUGGEST that it isn't the employee's fault for lying about what the customer really needs is ABSURD! Now, if the management is pressuring the employees to tell people that their trans fluid needs changing when it doesn't, et cetera, then they are to blame as well. These aren't sales; these are SERVICES! You aren't selling someone a set of knives, you're servicing their vehicle!

Posted by: Renee on August 11, 2005 02:01 PM

"I have been changing my own oil in my driveway for 27 years and it takes me about a casual 15 minutes. I transfer the oil from the oil receptacle to an empty 2.5 gallon poland spring water container. It will take me longer just to drive up and back to Jiffy lube. People are plain lazy today. Its easy and you can inspect the belts etc in the process. People dont want to get dirty either. This is fine but dont expect to be ignorant of your car and then not get ripped off. The guy with the mobile idea is not far off from a good idea. There are mobile auto detailers I see doing enough business."

Yes, it is easy, but you're forgetting a few things. Many people these days do not have the time, or their time is worth more than a $30 oil change. Also, did it dawn on you that people who live in apartments have no driveway to change their oil on? It is against most apartment's regulations to fix your car in a parking lot, beyond a flat tire or a windshield replacement. The policy is usually eviction, especially for repeat offenses.
Let me ask you something: Do you know everything about computers? How 'bout microwaves? No? Well, then don't complain when you take your computer in for a basic upgrade, and the technician fries it, costing you thousands in repairs. My point is, it is absolutely impossible for people to know everything about every major item they purchase, whether that be a car, a refridgerator, or a house. I agree with you that there are a lot of things about cars that are very easy to learn, and I too get frustrated at people who don't know how to fill their windshield washer fluid reservoir, but you can't expect everyone to know everything about cars, especially when there are so many different kinds, and they are constantly changing.

Posted by: Renee on August 11, 2005 02:15 PM

yall sound like a bounch of babys.Did everyone here work for jiffy lube at one time.
Sounds like yall didnt get paid good.
Thats fine because i do.
As a lube tec.
I get 40GS a year for making people like you
sound like morons.
Not every jiffy lube is great.
Thats y there hire people like me to fix thim proplems.
Must of you guys that worked there before im sorry yall cry to much i would have fired you for cry like that.
To you customers that has had proplems with jiffy lube go to a shop.
Theyll change your oil for 19'99 while there at it theyll take a break smoke a cig and in all that time you are being charged for the labor.
Its not the tec selling you the stuff thats bad its the person buying the stuff that has the issue.My store has the best customer satisfation reports in any buisness because we dont sell you what you dont need.So say what you like but just remember where ever u go to get your oil changed
you are going to get talk into buying something else no matter what anyone else says thank you.

Posted by: ase lube tec on August 14, 2005 08:20 PM

I can change my own oil and fill my washer fluid. Itís not rocket science. We all know that. I go to places like JL because I donít want to change my oil. I have better things to do. Iím pissed because we paid and trusted JL to perform very simple tasks that the Greenville, SC (Haywood Rd) employees still screw up or donít do at all.
My wife had her Honda serviced there last week. She gets home and I notice a low tire. I check it. Itís 16psi. Checks of the other 3 tires reveal none over 20psi. The recommended pressure listed plainly inside the door is 26psi front and rear. The JL receipt claims they measured 35 front and 35 rear. These values had to be input by a worthless tech that simply made them up. It wasnít an honest mistake, it was outright skipped, leaving a potentially dangerous situation.
The receipt also lists brake fluid level as ďN/A.Ē Thereís a brake fluid reservoir; how could the level not be applicable?
I had to vacuum the car myself that afternoon since the job they did was so shoddy.
Of course, they sold her the transmission flush and the coolant flush on top of their ďSignature Service.Ē
My heartburn is purely due to the fact that if they skip the simple things, then how can I be sure that any of the services were actually completed? Was the transmission fluid really replaced?
Lesson learned: Iím doing it myself from now on. You canít even pay an idiot to a simple chore correctly. Itís disappointing.

Posted by: Rodney on August 17, 2005 02:16 PM

Jiffy Lube sucks. The guy who has been writing long internet comments about them is probably some owner who is kissing some managers butt. Firs of all, I can change the oil in my car in 10 minutes or less, too. I have been working on cars for over 40 years and can do anything one of them young punks they got working at JL. I wouldn't trust a JL mechanic (I say that with reservation) touch my vehicle! Those kids get about $7.00 an hr. and don't give a damn about someones' car. If a car is under warranty and needs to have the oil changed to keep the warranty valid, do it yourself, as long as you keep the receipts and proof of the change. Oh and by the way, 95% of the posts on here are mispelled terribly. Please use spell-check or go back to school..........

Posted by: Ken on August 18, 2005 10:58 AM

Sorry I missed the t in the word first.......

Posted by: Ken on August 18, 2005 11:00 AM

Once last comment. The rocket scientist who has been ripping people off for 27 years at a damn JL, get a real job! Any idiot with a fifth grade education can put air in your own tires, fill the windshield washer reservoir, check your own oil, change your own oil, check the trans fluid, and wash/vacuum an automobile. I don't need to pay between $30.00 to $50.00 to have some high school dropout do it for me. Go to a library or any automotive store and buy a damn manual for your make and model and learn something about what you are driving. Maybe instead of sitting on your asses in front of the TV and eating McDonald's, you could learn something. Then next time when some light comes on (the dashboard) you might have a faint idea of whats going on, and won't panic. Just think, you won't have to take it to a H.S. drop-out making $7.00 an hr. to fix something that you paid maybe $20,000.00 for.

Posted by: Ken on August 18, 2005 11:12 AM

After taking my car to Jiffy Lube a few days ago I discovered that they disconnected the hose to my air filter, which caused the Check Engine to light up, which caused me to spend money on a diagnostic. They also lost the clips to the filter box, which are only available from the dealer, and left a lube rag under the hood, which could have caused a fire. They suck.

Posted by: P. Doff on August 18, 2005 12:04 PM

I used to be manager at the big J.L. There are a lot of things about the company that the consumers do not know. Since it's been a few years I don't think I'm still under the "secret squirrel" aspect of my employee contract.
#1 The store I was at in N.C. filled up the oil catching drains on the floor in the lower bay with cement so the employees have to MOP UP all the fluids the old oil and since there is no where to put it my district manager told me to dump it in either the toilet and/or the drain at the back of the store.
#2 My manager constantly told me to "get some more salt in the store, there's too much pepper".
#3 The "oil pan cleaner" is nothing more than transmission fluid with a kick. As a matter of fact, if we ran out of the cans of stuff we would just squirt some transmission fluid into the oil, run it for a few minutes then drain.

I wanted to come out with these things earlier but I joined the Army and just got back from Iraq so I've been a little busy.

Posted by: m. q. on August 19, 2005 08:27 AM

Its funny to read this post room......I'm amazed at the opinions people have on Jiffy Lube. I came here because I was looking for a nearby oil change and ended up reading. I had to stop after a few, cuz I have a life. But one question stands out; to work at Jiffy Lube do you apparently have to have a lack of spelling and grammar ability?

Posted by: ShakingMyHead on August 21, 2005 05:56 AM

Yes, Iíve had enough of the criticism of Jiffy Lube. My boyfriend works for Jiffy Lube, Heartland Automotive. Heís not the best speller, but he tries his best, after all he has only been in this country a few years. I just canít imagine why people would create a website where they spent hours typing unkind remarks about their service provider. Itís really upsetting to see how ungrateful some customers can be, not every Jiffy Lube employee is the same. My boyfriend works hard for his store, I notice how exhausted he is after a long day at work, where the heat can get anywhere to 95 degrees. Iíve hear all the stories good and bad, and yes, not all Jiffy Lubes are run the same. Some managers donít care about their store or employees, but my boyfriend does. He takes great pride in his job and cares for every customer as though they were his own family.

Itís been hard for my boyfriend to adapt to this country, but he has done more than most people born in the United States have in a short period of time. He has earned two certificates at our nearby community college in Automotive Technology and Automotive Sales with Honors. Prior to coming to the U.S. he earned Honors in Automotive Technology at an institution of higher learning in his country. He continues to attend university courses and improving his English writings skills.

I have no doubt that anyone having their car serviced at his Jiffy Lube Store will find that he is quit knowledgeable (erudite, just for those that keep joking about grammar and spelling.) about cars and sincere. His customers go home very satisfied. He actually listens to the customerís needs and what they can afford; heís not a pushy salesman.

For all those reading these comments please donít bother to respond. Not going to waste my time any more, I actually came across this website looking for a store where he can transfer to. We plan to move in a couple of months. Wish everyone luck with their next service. If you donít trust Jiffy Lube to do the job, I suggest you take a couple of classes and do the job yourself. Have a nice day. Donít forget we could all use a dictionary, we are only humans. Mistakes happen.

Posted by: Girlfriend Support on August 24, 2005 03:37 PM

If anyone is in the austin/texas area that has had major problems with Jiffy Lube and still have records and receipts, please post because my fiance and I are taking them to court. If we get enough people together, we plan to try for a Class Action Lawsuit.

Posted by: Joanna on August 26, 2005 07:26 AM

Come to Jiffy Lube. I'll find something wrong with your car within 60 seconds, and then I'll exploit it, exaggerate it, and sell it to you within 60 seconds. On top of that, I'll offer you "free" stuff (that costs us less than the "normal" stuff) and I'll also tell you that your fuel injectors are dirty. Give me $59.99 and I'll fix it for you, with a 100% money-back guarantee. Muahahahahahaah!!!!

I rape every one of you for a $90 invoice average, and I get commission for every single extra service. I raked in $1200 on top of last month's salary for extra services that I sold. By the way, I haven't seen your car yet, but it needs an engine flush and fuel system cleaning. Bank $10 baby!

Posted by: Rapist on August 30, 2005 11:48 PM

this shit is funny, but most of you are clueless!

Posted by: Loki on September 1, 2005 03:46 PM

Well, it looks like Mr. "Rapist" is another disgruntled ex-employee. What market did you work in?

Posted by: Craig on September 2, 2005 07:58 PM

Does anyone have the Heartland Automotive main office address and phone number? Jiffy Lube in Elgin, IL screwed up my car, I had it fixed somewhere else (they instructed me to do this), and they said they would pay for the repair. Which they have not...Thanks.

Posted by: Shelia McIntosh on September 4, 2005 02:48 PM

Apparently, Mr. "Rapist" is another hit-and-run poster who is bent out of shape due to his own bad experience as an employee. What I'd like to know is what store he worked at where they ran a $90 ticket average. I've seen that on VERY rare occasions, but it's far from the norm. For informational purposes, EVERY business has certain sales goals that they set. A business without goals is certain to fail. Either you stay ahead or fall behind. If you think you can just tread water, you will lose. That's simple economics.

The people who are angry over unprofessional service that they received have a legitimate reason to be upset; however, being angry because you had to spend money to maintain your vehicle as the manufacturer requires is just unrealistic. Why be angry at someone for stressing to you the importance of maintenance?

Of course, it benefits a business when customers purchase services from it, and you can bet that if I do have a day where I run a $90 ticket average, my team and I are quite happy. I don't lie to anyone to sell things, however, nor do I pressure them. If I have a good ticket it is because I am doing my job, which is to educate my customers, many of whom have never looked at their owner's manual and have never become informed consumers. It would be easy to take advantage of this ignorance, and I know that there are businesses that do so, but I never have and never will.

My best advice to car owners is: READ YOUR OWNER'S MANUAL so you are aware of what your vehicle requires. This reduces the chance that you will be ripped off by a dishonest shop. If you don't like spending money on your car, then find out what the car needs BEFORE YOU BUY IT. Some vehicles are very expensive to maintain while others aren't. Then when the time comes to get the services required to keep your warranty valid, you already know what to expect, and there are no surprises. I just hope you won't write off ALL Jiffy Lubes because some folks have had problems. If you think dealers are automatically more professional, etc., think again. If there were a place to write about dealership service experiences, I'm sure it would take up even more space than this.

Rest assured, though, that if you choose to visit my store on Main St. in Mesa, AZ, my team and I will treat you with courtesy, honesty, and professionalism. I know that our customers are the ones who actually pay our checks and they deserve that. Thanks.

Posted by: Craig on September 5, 2005 02:06 PM

"Rapist" was doing a parody on the whole Jiffy Lube experience based on the thousands of negative posts made about JL.
What's the old adage when defending something that has gone wrong?, "One or two may be a mistake or misunderstanding, but three is a trend". There's more than three here, & at numerous other sites on the 'web to be the consumers fault.


Posted by: Carl on September 8, 2005 01:20 PM

If one has a valid point to make, there is no need for hyperbole. It simply weakens the argument.

I won't be the one to do the following; however, it would be interesting to turn the tables and start a thread for professionals - not hacks - who encounter various forms of ignorance on the part of their customers. This IS a two-way street, after all, and for all the complaints against Jiffy Lube - some of which I'm sure are valid - there could be an equal number against customers. To quote Alexander Pope, "To err is human..."
Cheers!

Posted by: Craig on September 8, 2005 07:42 PM

Jiffy Lube stripped the oil plug during my last oil change, resulting in a $417.57 repair bill to replace my oil pan. After faxing the information and a statement from the dealer indicating that Jiffy Lube was responsible for the damage to my car, Jiffy Lube refused to pay. While mistakes do happen, all we wanted was reimbursement for their mistake. Since they won't reimburse, we're now out $44.93 for the oil change and $417.57 for the oil pan replacement. Needless to say, we'll never go back to Jiffy Lube and I'd recommend to other customers that they avoid Jiffy Lube as well, unless they personally know the individual working on their car and the quality of his/her work. Otherwise, you may end up as we did, with a repair bill approximately 10X the cost of the oil change.

Furthermore, what is amazing to me, is that the individual responsible for stripping the oil plug is still working there, without additional training, undoubtedly stripping oil plugs on other customers' cars.

Posted by: Jackie on September 11, 2005 11:38 AM

I am an automotive technician and can tell yoo...the people who work for places like JIFFY LUBE are kids in or just out of highschool and have no business working on cars. Thats my 2 cents.

Posted by: steve on September 20, 2005 03:16 PM

First off, I'm not a "digruntled ex-employee." If you read my post, you'd see that it's written in the present-tense, meaning that I currently work for the company. Also, I never stated that my store ran a $90 ticket average. I said that I do.

On some level, I AM creating a sort-of parody of this thread. On another, I'm also stressing that this is a business- that is, if we don't promote our products/services, we're not doing our job. Go to a clothing store, and you'll be told how great "this top" looks great with "that bottom" you wanted to buy. Go to a McDonald's, and you'll always be asked if you "want fries with that?" It's the same thing at Jiffy Lube. You want an oil change, but we're supposed to recommend other services as well, and usually, they are the exact services that you are due for. Don't trust the guy at JL? Take many others' advice and read your owner's manual. JL employees are taught to base their recommendations on manufacturer's recommendations per mileage. That is, if you have an '03 Impala, your transmission is due to be flushed at 30k miles. That's not that "punk kid" making that recommendation- that's Chevrolet. You do have a choice in this situation- pay an ASE-certified mechanic $60/hour to smoke cigarettes, talk with other mechanics about football, and maybe finish your trans in 3 1/2 hours, or you could pay me $99 to do this simple job in 15 minutes. You're paying for convenience, that's the name of the game at JL. We'll get you in and out in a reasonable amount of time. The services done at JL really aren't all that difficult to do- I'd say to do them at home, but alot of them (Coolant, Trans, etc) require a machine. It's not cost-effective for you to purchase these machines. You don't need an ASE-certified tech to do these services. High school kids can do them, and that's why you see young people working there sometimes. You're trading a decrease in price and time for a decrease in experience, when that experience is really unnecessary. We don't replace crankshafts or cams or fuel pumps. That's because you SHOULD pay a mechanic to do it. We do what's easy, quickly. That's it.


Posted by: Rapist on September 21, 2005 10:23 PM

To my ever lasting shame I was a district manager for jiffy screw for several years. The main goal was to get you to spend as much money as possible per visit. We didnt care about you or the crap you rode in on. Comission mattered thats all. We would have u on the brink of tears thinkong about the cabbage. You were bent over dry and ridden like sea bisquit.

Posted by: Tommy on October 3, 2005 06:33 PM

fuck the spelling. If you go to jiffy jew you will be dry humped

Posted by: tommy on October 3, 2005 06:47 PM

to the lady a few comments above, fuck your non american so called jiffylube working faggot. He is from another country? so what all that means is he fucking people over in another language. You should slap your non english speaking dry humping fuck of a boyfriend in the face. surrounded by a shitload of oil and they have to dry hump you. Lady I dont care what language he speaks I dont want to be fucked in the ass or the pockets it fuckin hurts. Tell pele to lube it up first!

Posted by: Tommy on October 3, 2005 06:55 PM

You know the last time I had somethig inserted in my asshole I was in the er. My insurance covered that anal invasion. Jiffy lube will fist you and charge you full price. My hell where does it end? I go to jiffy screw with a hemroid pillow and lotion

Posted by: tommy on October 3, 2005 07:00 PM

If you were truly a DM, you would have come up with a more creative nickname than "Jiffy Jew." Come on man, Don't post stuff like that and say you're a DM. At least tell everyone the truth- that you got fired because you weren't a good enough courtesy tech... Have a great career at Taco Bell buddy. I'll take a Mexican Pizza.

Posted by: Rapist on October 3, 2005 11:33 PM

well where do i start. i worked for jl for about 2 1/2 years in store mgmt, possibly the lowest 2 1/2 years in my life. you want to know what to expect when you come to jiffy lube? you want to know how JL makes their money? read on:

- is that oil filter too difficult to access for the lower bay tech? he'll just wipe it off with a clean rag. sure, the car will be overfull, but who cares -- the upper bay tech is ''checking'' the dipstick without looking closely.

- did you need that fuel filter changed? it probably isn't in stock -- that lower bay tech will do the usual... break loose one end of the filter and let the gas drip so you can smell it through the shop, shine up the filter with trans oil and reconnect.

- got a popular Ford? compare oil amount to amount listed in book. most likely you were overcharged by .5 to 1.5 qts of oil.

- radiator flush? suck out the 1-2 qt reservoir, fill it up. charge customer for 12 qts.

- what about needing multiple services and you're dropping off the car? expect nothing but an oil change to be done.

- need an inspection with an oil change? you're gonna need a wiper or two to pass! look out for guys with a long fingernail or two. it's not just for scooping the nose candy!

more money makers:

- i already told you about wiper blades.

- you're gonna need an air filter, too! check for a handoff of your air filter to the lower bay tech for him to dirty it up for you.

- bring in a new vehicle that requires dexcool coolant. they will add regular green coolant to the reservior, so the next time you bring it in, the fluid will be chunky brown (bad news) needing a radiator flush. popular with fleet cars!

- did they really do that $100 transmission flush, or did they just drop the trans plug and fill it? or did they suck it out of the dipstick tube with a pump?

- is that fuel injector cleaner really cleaner or is it tap water?

- fleet vehicle owners: look for nickel-and-dime items mysteriously added onto your bill. why do they keep adding 1-2 qts of coolant and a light bulb every time you come in? chances are too if you paid for a service it wasn't completely done, if done at all.

incompetencies galore:

- does your local JL carry the proper transmission fluid for your car, or do they just carry "multivehicle"? their "multivehicle" fluid is really just mercon V. chrysler owners beware!

- ditto for gear oil. honda owners beware!

- no torque sticks or wrenches in shops lead to warped rotors after tire rotations.

hey texas state troopers, read this:

- did your car fail emissions? JL can fix it! just pay $200 extra for services we will half-ass perform, then watch us put someone else's car on the machine, then watch your car do a "practice" test on the machine and voila... new sticker installed! see you next year, bitches!

that is just a summary of what i've seen at my time at JL. the only reason i was there was for a halfway decent paycheck. i have seen everything you can think of, and turned a blind eye to it, as i was afraid of being demoted and fired. honesty had no place there -- the goal was to make as much as you can as if there will be no tomorrow. unfortunately i watched revenues (and bonuses) plummet every year i was there in all stores.

for you who worked there, you guys are like everyone else. you were desperate for work and chose to work in a place that is temporary for everyone. the only JL "lifers" are low-life criminals who can't find anything else.

to the manager above who says all the work is easy and you get high school kids to do the work - i'm not surprised. you must be one of those managers who sells items and doesn't do them. or you're getting warranties out the ass. the average "maintenance mechanic" in these parts makes about $30,000 a year. (see incompetencies)

take my advice - set an appointment and go to your local mechanic to get these services done. every time you work on a car you risk the chance of opening up a can of worms and you need someone to be able to fix it should that can spill out.

Posted by: ExMgr on October 16, 2005 08:45 AM

Mr ExMgr is the worst type of manager that JL employs- the guy that "turns a blind eye" to it. You sound like an intelligent fellow. You should have had the nuts to stand up and make some changes at your store. See somebody tear a wiper blade? Fired on the spot. Why not? JL employees are indispensable!!!

It's amazing how much attention to detail you show in your post. You know every scheme that your employees were using in order to get your ticket up. What amazes me is that you didn't do anything about it. That makes you worse than them. They got their bonus checks, and you lost your job. Funny how that works...

Posted by: Rapist on October 17, 2005 10:12 PM

well, i wasn't a general manager, but i was part of a shady management team with a GM above me. and i did stand up against it - which kept me from getting more than my weak 6-month raises, because it gave me the reputation of ''not being able to make money.'' that attitude is engrained into every manager who makes a ''career'' out of JL. dishonesty and corruption started at the top, and when you're nothing but a peon hourly manager it's not like you're going to make a difference. so after about a year and a half of fighting it, i gave up and just stayed for the stable paycheck (~$30,000/yr) while i looked for other more meaningful work.

also i never said that the type of behavior i mentioned above happened around me. i made sure that it didn't, and sometimes i had to step in and do it myself while showing others. what i turned a blind eye to was the general activities going on in the district. i trained at, worked at and observed enough to know.

and... the owners of our stores never approved the firing of anyone unless they did something totally stupid or criminal at least twice. it took 2 or 3 destroyed engines to get rid of new lower bay techs. forget to add oil to a car? --write up, final warning. pick a fight with an asst. manager? --write up, another final warning. come in whenever you feel like, 30, 50 mins late? -- write up. when the owning company is doing this at all of their stores, how can you fight this?

my time was better spent concentrating on looking for other work instead of trying to instill morals and ethics in a corrupt and unsuccessful company.

and btw, i collected my bonus checks and never lost my job with JL. instead i simply found a much better one, thank you!

-end rant

Posted by: ExMgr on October 18, 2005 07:47 AM

Well I'm glad you got out since you hated it so much. My guys know that if they cause a major claim of any sort, they'll be working for McDonald's real soon. Maybe it's an upper-management problem where you were, at least I hope so. Like I said before, you sound like a smart guy- I would hope you could either make changes or get yourself out, which you did.

Everybody's under pressure to make sales. Name a business in the sales industry that isn't. We just happen to be in a business that promotes a product that most people don't know much about. It's our job to educate those people, while still "pushing" sales. That's just the reality of it all. We have to push our products. If we don't, the we lose. If anyone disagrees with that strategy, then I would expect you throw the menu back at your waiter next time you go out to eat, and tell him/her that he shouldn't be trying to sell you anything. You just went there for the water, right?

You had bad employees. I have bad employees. I am in the process (legally) of getting rid of those bad employees. Did you do the same? I hope so. My guys know they're replaceable- I remind them of that every day. If they want to keep their job, they're going to perform day in and day out. For courtesy techs, I better not see a half-ass vacuum job. For upper bay guys, the oil level better be exactly full by the time I do my Q.I. For lower bay techs, if there's a loose plug or filter that comes back, you're gone. No excuses. Gone. You're not worth the $3k engine that you might cost me.

I wish you luck in your future endeavors, and if you want, come to me for a $19.99 oil change. But you'll need a fuel injection cleaner I'm sure.....

Posted by: Rapist on October 18, 2005 11:21 PM

I went to jiffy lube here in san antonio TX, because I trust my oil change places to tell me what maintenance is due, well in less than two weeks I started noticing something is wrong with my engine, (sort of jerky motion at traffic, and working harder to to gain speed) so I went to Pep boys for diagnostic check, only to find out the whole problem is gonna cost me $405+ labor.I don't know if Jiffy Lube is the one to be blame but I sure know I wasn't told anything is due for maintenance engine wise.

Posted by: sam on October 27, 2005 08:13 PM

I took my wife's car to jiffy lube two days ago here in San Antonio TX, I didn't suspect that a bird shit on her side window from parking under a tree... their boss was the one who did the vacuuming and window wiping, but I must tell you the bird shit stayed intact, making me look like an ass when I was supposed to be proud of their service,... 'They don't have to touch shit, if they can't wipe it right'.

Posted by: sam on October 27, 2005 08:29 PM

I worked for jiffy lube for over 2 years as a amg & a pit tech i can say this yes they push sales they have too run a good ticket if you dont you will be let go if you dont have good d.o.b . If you think that there service is bad at times think of this what the poor employee has to do to keep his\her job i know of one tuck that came in to the store that i worked in the worng oil filtter was put on . they put an oil filtter that was for toyota not good blew the engine .stupid person in the pit that day is still working there .

Posted by: blaster on October 29, 2005 03:05 AM

My husband got an oil change. Left and the engine seized. No oil!
the Jiffy guys came out put more oil and then changed out the filter on the spot, claiming that they were checking if it was deffective. Didn't give my hsuband the one they took out.
Question - are all the filters at the store the same color? Cuz my husband said it was white and they replaced it with an orange one. But the manager claims all their filters are one color??
I'm sure they put on the wrong one and came out to cover their tracks.
The car of course didn't start cuz it was already seized.
A lawyer told me if I sued that all I could get was my expenses paid for nothing else.
My husband missed my daughter's birthday party and I could not even pay attention at the party cuz I was too busy dealing with the manager.
It was a huge mess. They better pay for it. They didn't even want to help me get it towed!

Posted by: Lovella on October 31, 2005 10:43 AM

Look we are all humans. Humans make mistakes. If you think you can do a better job then change your own oil. We don't purposely damage the vehicle coming through. I don't wake up in the morning thinking,"I wonder how many cars I can fuck up today." Shit happens. Stop crying. Just stop taking your car there. There are thousands of other cars we wont fuck up and that will still come. Before you go blaming jiffy lube for things that have nothing to do with an oil change call your manufacturer for recalls.

Posted by: Lynda on November 2, 2005 03:54 PM

Yes, i work at store #2441 out of Augusta GA. I have been with them off and on for about six years. i have work at 7 of the 13 locations and have to say its the best job i have had out of many jobs. We the J-TEAM, take pride in our work. We treat every customer the same and we would never try to sell services just for commission. We will recommend services by mileage and explain what they do for your car and how u could benefit from it. Out of all employee's i have work with in the past, i have not seen one employee do something wrong in the past to a customer. Jiffy Lube is the only place you can come between your 3,000 mile service and get your fluids top off, car vacum, set tire pressure to right psi, wash exterior windows for all a free of charge. So come on down to Jiffy Lube for a service of a lifetime.

Posted by: Chris Baker on November 3, 2005 07:51 PM

I HAVE CUURENTLY BEEN WORKING WITH THE COMPANY FOR 13 YEARS. PERSONALY I DONT THINK YOU HAVE SEEN IT ALL IN ONLY TWO YEARS. I HAVE DONE CLOSE TO 200,000 OIL CHANGES, AND I STILL SEE NEW THINGS OCCASIONALY. I AGREE WITH THE FACT THAT MAYBE THE CUSTOMER DOES NOT SEE WHAT IS EXPECTED FROM THE "LUBE TECH." PERSONALY I SPEND MY DAYS UNDER GROUND(IN LOWER BAY) BARKING OUT CORRECTIONS TO INFORMATION THAT I HAVE HEARD DIRRECTED TO ME. UNDERSTAND THAT THE INFORMATION IS GIVEN TO US BY SOME OTHER COMPANY. THIS INFORMATION ICLUDES MOST OF WHAT WE NEED FOR THE BASIC SERVICES, BUT SOME TIMES, SOME INFORMATION IS JUST NOT CORRRECT. AS AN EXAMPLE, ON A '92 TOYOTA PICKUP WITH THE 22RE ENGINE (2.4L) OUR COMPUTER SAYS THAT THE ENGINE USES 4.5 QTS FOR AN OIL CHANGE. NOW, HAVING DONE SEVERAL OF THESE TRUCKS AND HAVING ONE HELL OV A MEMORY, AND RECENTLY DOING A HEAD GASKET, TINING CHAIN... WELL, LET US SAY I REPLACED MOST OF THE GASKETS AND SEALS ASIDE FROM THE REAR MAIN SEAL AND COLD START INJECTOR GASKET, I KNOW AT THIS POINT WITH AN EMPTY OIL PAN AND PUMP, IT TAKES 4.75 QTS.
BUT WE DO THE BEST WE CAN WITH WHAT WE HAVE GIVEN TO US. AS MENTIONED BEFORE, WE USE THE TRUST BUT VERIFY METHOD. EVERYTHING IS DOUBLE CHECKED BY EITHER THE CSA ( CUSTOMER SERVICE ASSOCIATE ) OR BY THE TEAM LEADER. MOST OF THE TIME THIS IS ALMOST FOOLPROOF AT MY STORE (1138) BUT THER IS A WRINKLE IN THE FABRIC. FORD HAS HAD A PROBLEM WITH DIPSTICKS READING INCORRECTLY. THIS PROBLEM STILL EXISTS ON MANY OF THEIR VEHICLES. REST ASSSURED, THOSE OF US THAT KNOW THE PROBLEM, ALSO TRY TO INFORM OTHERS OF THIS PROBLEM.
THINK ABOUT IT THIS WAY, DO YOU REALY THINK WE GET PAYED ALOT FOR TAKING CARE OF YOUR VEHICLE, OUR SHOP HAS A VERY HIGH TURN OVER.

Posted by: MICHAEL on November 4, 2005 06:43 PM

If these JL emps worked under me theyd be standing in line at Burger king for an application. Except for Rapist (althought the handle is of concern). I deal with pennzoil reps on a weekly basis. Pennzoil does own the franchise name Jiffy Lube for those whom do not know. And Shell owns Pennz. All known as SOPUS. Your service at a JL does relate directly to its franchise owner at that location. HOWEVER, SOPUS representatives would never willingly allow the name Jiffy Lube or Pennzoil affiliated independants to rip off customers. THE ONLY DEFINITION RECOGNIZED UNDER THE TERM "RIP OFF" IS - TO KNOWINGLY FAIL TO PERFORM A SERVICE TO WHICH THE CUSTOMER HAS PAID FOR. Thats the definiton, thats it with no ad lib.So when a customer pays $30 for an oil change where is there definition for rip off? Expensive, maybe so. Expensive to who is the question? Its a fair price that equals 1 cent per mile. 2.5 cents per miles if the vehicle is fully and properly maintained. Nearly equal to the percentage of crankcase oil Shell pulls from a barrel of crude. 3 gallons per barrel. Then of course we have fuels such as gasoline and distillates used to make other petroleum products such as vasoline. So this conglomerate can import crude so you can have the gas to drive your car to the store, pick up some vasoline and grease your rear for your next oil change. Your gonna pay regardless. Pay for preventative maint, pay for a new trans from lack of maintenence, payment on a new car because you don't service yours in accordance with its warranty REQUIREMENTS. Pay for gas, oil, my 78000 salary, managers salaries of 40 to 60000, youll pay for lube center location costs of around 30000 per month, youll even pay for those $2 coupons by causing the price to go up. YOU WILL PAY. BUT YOU SHOULD NOT HAVE TO PAY TO REPAIR YOUR CAR IF YOU HAVE A LEGITIMATE CLAIM, AND YOU DONT NEED A JUDGE TO RULE ON IT. Call the JIFFY LUBE NATIONAL FRANCHISE HEADQUARTERs if the locations owner doesn't reasonably honor your claim. YES, Jiffy Lube sucks, I dont work for them, I work for an independant thats blowing Jiffy Lube away. Yes my friend, when Jiffy Lube is gone, (say it withme ) YOU WILL STILL PAY.

Posted by: General Manager on November 4, 2005 08:53 PM

Okay I don't know what your all whinning about...If you want it done right...Specify..
I work at jiffy lube..And I canassure anyone. That Our hood technicians, know what they're doing...don't criticize or say they did something wrong..because youdon't even know...Jiffy lube is a muti-millon dollar corporation...Why would they put some one in charge of oil change...If they' didn't know how...And if your that pissed..damn do the oil change yourself It's not that hard people...

Posted by: Jeremy on November 13, 2005 10:55 AM

I went to a jiffy lube in salt lake city utah, they said they changed my oil but failed to do so, they insisted they did but that oil was black as molasses, no way they changed it. And on top of that it was barely touching the dip stick. JIFFY LUBE IS A CROOKED BUSINESS!!! And yes I have been to 4 different jiffy lubes and yes they all sucked. They hire crack heads for F***ing sake.

Posted by: Nick on November 27, 2005 01:11 PM

First off I would like to say that I am an owner of some Jiffy Lube franchises. There are always two sides to every story.
1. Jiffy Lube is not a bad business any more than a gun is bad. It is the people behind the scenes or the one that pulls the trigger.
2. I know plenty of scam artists in all kinds of businesses. Those games DO NOT get played at my locations.
3. We hire and train the very best people we can find. Most have HS education levels at best. You do not need a college degree to work here and if you had one you would probably starve trying to pay off college loans.
4. We have a National training program. If the owners actually follow it is another story. There are about 16 hours of computer based training ALL technicians must go through to pass that part of the testing. Then there is a hands on evaluation portion. Again, this is if the owner chooses to use the system, and they should, but people being people we like to take short cuts. Oh you mean none of you have ever done that????
5. There are good and bad employees. The god guys get paid well and we try to keep them, the bad, once we figure that out get booted. How do we figure it out, we have to catch them not doing their job properly. How many of you really know automobiles/lubricants/maintenance issues or think you do. Every other customer I have has a brother, uncle, dad, father, friend, etc that is a mechanic somewhere. Come on, that is a twist of the truth. When you can tell me what GF-4 rated oils are then you can argue with me that your oil is clean or dirty.
5. I love you guys who look on the stick and can tell if a fluid is good or bad. ID pay you $100,000 if you canlook at fluid and tell me whether or not the additive packages need replenishing or not. You CANNOT!!
6. Jiffy Lube must rely on information YOU provide to us about your cars maintenance. We are here to educate you on those functions using your own vehicles Manufacturers information that has been given to us. Just like the doctor. You go in and tell him it hurts here, here or there and when I do this. You are telling him where he needs to look to tell you your problem. He takes a history and may ask you questions. We do the same thing. You pull in we do visual inspections and show you a few things. Then we get your history from you or our database, and make recommendations. You must say yes or no. I dont know how many shops have guys named Tony in the back ready to break your heads in with bats if you dont buy extra services.
7. Jiffy Lube profits, oh yes we are in business to profit, so is your boss, buy providing as many services to your vehicles as possible. So do dealers. So yes we ask you these things when you are here. Why shouldn't we?? If we dont someone else will. So is that wrong??? Nope is just like asking you if you want fries with that.
8. Jiffy Lube is a franchise business which means we do the same thing over and over with a system. Assuming it is followed. That includes oil changes and other preventatve services. Here is the problem, follow directions. When you dont bad things happen. Just like kindergarten.
9. When something goes wrong we make it good if we did cause teh probelm AND if we have a chance to fix it. Here the best one. You buy a TV from Sears and it goes bad, you bring it to Walmart and have it fixed, THEN you go back to Sears with a bill and expect them to pay????? Nope. Same thing here. If we make a mistake, you must notify us first, then we need a chance to fix or rectify the problem, then if we cannot a suitable arrangement should be made. Dealers charge exorbitant fees for what they do, which is why you probably didnt go there in the first place, so you just expect someone to roll over dead and pay. Most times you are being lied to. You see dealers need to make money by selling services too. Here is an example:
A woman had her oil changed here and there was some old oil that was caught in her cars frame, we wash them out but some remained. She took it in to the dealer to have it checked, they told her the oil filter was the wrong one and it leaked and they re-did the oil change. Two problems. One if the problem was only the oil filter being wrong, why did they re-do the WHOLE service?? Second, the oil filter was not wrong according to the brand we use. They even showed her diagrams of why it was wrong. The dealer can claim it is wrong if is is not their brand. Look at the Magnusen-Moss Act for that one. Anyway why should I have had to pay for them lying to her. Instead, if I were called I would have faxed over a copy of the service manual I used to show it was the correct filter. They tried to jam me because they thought I would pay and I wanst wrong. That happens over and over. Dealer, etc trying to make a buck. Im done ranting. Jiffy Lube is a good business if you have good people.

Posted by: RM on December 1, 2005 06:05 AM

HELLO TO THE WORLD. I WAS RECENTLY AN EMPLOYEE AT JIFFY LUBE A MANAGER AT THAT. LET ME TELL YOU PEOPLE THE TRUTH ABOUT THE LUBE. I HAVE WORKED FOR SEVERAL JIFFY LUBES IN RALEIGH NC AND I AM HEAR TO TELL YOU THAT THEY ARE A TOTAL RIPE OFF. I HAVE WORKED FOR THIS COMPANY OVER 3 YEARS AND I GOT TIRED OF RIPING PEOPLE OFF BUT MY DSO ALWAYS THREATENED ME TO EITHER TAKE TO GET DOB (DOLLARS OVER BASE) OR FIND A JOB ELSE WHERE. A BASIC OIL CHANGE COST 35.19 SO IN ORDER TO GET DOLLARS OVER BASE WE WOULD NEED TO SELL AT LEAST 30 EXTRA TO A CAR TO KEEP IT UP AND IF A CAR BEFORE USED A TEN DOLLAR COUPON THAN WE WOULD NEED TO SELL THE NEXT PERSON ATLEAST 40$ MORE OVER THE PRICE OF A REGULAR OIL CHANGE TO MAKE UP WHAT WE LOST. THATS WHY SOMEONE IS ALWAYS TRYING TO SELL YOU SOMETHING BESIDES WHAT TOU REALLY CAME TO GET. YOU ARE RIGHT THAT YOU DO NEED ADDITIONAL SERVICES DONE TO YOUR CAR AT CERTAIN MILEAGE DUE TO MANUFACTURERS RECOMMENDATIONS BUT NOT THE J LUBE WAY THEY RECOMMEND SERVICES DUE TO HOW MUCH DOB THEY ALREADY HAVE. FOR INSTANCE IF SOMEONE COMES IN AND ASK FOR A TRANS SERVICE AND A RADIATOR SERVIVE THAN THAT PUTS DOB UP ESPECIALLY IF THEY DONT WANT AN OIL CHANGE WITH THAT ITS STRAIGHT DOB SO THE NEXT FEW CUSTOMERS MIGHT GET TO COME IN AND NOT GET ANYONE TO TRY TO SELL THEM NOTHING BUT EXACTLY WHAT THEY CAME TO GET. I HAVE SEEN IT ALL FROM EMPLOYEES PUTTING A PERFECTLY CLEAN AIRFILTER IN THE VACUUM AND PUT DIRT ALL OVER IT TO SHOWING SOMEONE A CUSTOMER DIRTY TRANS FLUID WE JUST HAVE SITTING AROUND THE SHOP AND TELLING THEM THIS IS THE COLOR OF YOUR TRANS FLUID AND REALLY THE TRANS FLUID IN YOUR CAR MAYBE PERFECTLY FINE. SOME CARS AT JIFFY LUBE CANT RECEIVE A TRANS FLUSH BUT I HAVE SEEN EMPLOYEES AT LIKE THEY A STILL DOING THE SERVICE BUT THEY ARE REALLY NOT DOING ANYTHING BUT MAKING YOU WAIT AND PUTTING THE MACHINE IN FRONT OF YOUR CAR TO MAKE IT SEEM LIKE THE SERVICE IS BEING PERFORMED. EVEN THOUGH JIFFY LUBE ALLOWS CUSTOMERS TO WATCH THEY ARE MUCH SNEAKER THAN WHAT YOU THINK TRUST ME I HAVE SEEN IT DONE TO OVER 100 CUSTOMERS SO WATCHING THROUGH THE WINDOW DOES NOT MEAN ANYTHING. AND AGAIN CLOSE TO THE END OF THE MONTH INVENTORY GETS PRETTY SCARCE SO THERE ARE ALOT OF CARS THEY DONT EVEN GET A NEW FILTER AND I HAVE SEEN THIS DONE OVER HUNDREDS OF TIMES. REMEMBER A CUSTOMER CAN NOT SEE UNDER THE CAR SO THEY REALLY DONT KNOW. AND AS FOR AS INSPECTIONS PLEASE YOU COULD HAVE JUST BOUGHT WIPERS A MONTH AND A HALF AGO BUT TO ALSO MAKE DOB GO UP THE DSO WOULD SAY RIPE THE WIPERS AND FOR THE CARS THAT ARE 95 AND BELOW SELL THEM AN OIL CHANGE AND AN ENGINE FLUSH AND IF THEY BUY IT TAMPER WITH THE INSPECTION MACHINE SO THAT THE CAR WOULD NOW PASS, SO NOW THE THINK THAT THEY REALLY NEEDED THOSE SERVICES BUT TRULY THEY DIDNT. AND FOR THE CARS THAT SOMETIMES THINK THEY ARE GETTING ONE TYPE OF OIL LIKE HIGH MIL, SUV, OR SYNTHETIC PLEASE MOST OF THE TIME ESPECIALLY AROUND THE END OF THE MONTH YOU ARE MOST LIKLY GETTING ONLY REGULAR OIL . ASK YOURSELF THIS DO YOU REALLY KNOW THE DIFFERENCE BETWWEN REG AND SYN OIL NO. SO JUST FILL UP SYNTHETIC BOTTLE WITH REG AND ADD IT. ALL THE CUSTOMER SEE IS OIL OUT OF A SYNTHETIC BOTTLE GOING INTO THERE CAR BUT ITS ONLY REGULAR. THE ONLY PEOPLE JIFFY LUBE DONT GET OVER ON IS THE CUSTOMERS THAT KNOW HOW IT WORKS, PEOPLE WHO KNOW THINGS ABOUT CARS OR THE ONES THAT HAVE ALREADY HAD THIS DONE TO THEM AND WAS NOT STUPID ENOUGH TO LET JIFFY LUBE CONTINUE RIPING THEM OFF. TRUST ME PEOPLE WHEN I RECEIVED ENOUGH AND ANOTHER JOB CALLE DFOR MORE PAY I QUIT ONLY BECAUSE I KNOW THAT I HAVE FAMILY THAT HAVE TO GET THERE CARS SERVICE AND I ALSO HAVE CARS AND I WOULD NOT LIKE TO BE RIPED OFF LIKE JIFFY LUBE WILL DO . IF YOUR DSO DO IT THAN THERE IS NO PROBLEM WITH EMPLOYEES DOING ESPECIALLY IF THE DSO TELLS YOU TO DO IT OR FIND ANOTHER JOB. EMPLOYEES EARN MONEY ON PAYDAY IF THE CAN SELL SELL SELL. WHAT PERSON YOU KNOW WOULD NOT TRY TO SELL YOU WHAT EVER IT TAKES TO GET 200-400$ EXTRA ON THERE CHECK PLUS THERE HOURS JUST THINK ABOUT IT PEOPLE.

Posted by: SRED on December 2, 2005 12:32 PM

I stopped at Jiffy Lube to have oil change.

They pushed for extra's like radiator flush and fuel filter change that had already been done and was not needed.

I agreed to let them flush old oil, change oil and filter.

I drove 200 miles and parked.
The next morning I had huge blue smoke and burned oil smell.
working this out with them but not sure how much damage has been done to my Lexus

Gesssssssssssssssssh!

Posted by: pain on December 2, 2005 01:09 PM

I spent since Oct 15th just getting JL to look at my vehicle after they put on a loose oil filter which I determined on around July 15th which caused the engine to overheat by 21 August. The mechanic at a service station looked at it, said it was what you should expect from someone paid $5.50 and hour, the next two mechanics made the same joke. Either way the engine was still running on 20/21 August but with new oil and a retighted oilfilter/OR new filter it burnt out due to Lube on 12 October. I spent since then just getting to them to come down and look at it after payin $591.00 to have the engine broken down to have their inspector look at it. Either way I have three mechanics at three different places who I will line up with affidavits for court. I am simply waiting on them to tell me I can fix the car as we both agree it is a lack of lub that caused it. I also have the prior print outs from Quicklub that were within 6,000 miles. They claimed they were not obligated to repair the Toyota as the mechanic who found the problem replaced the oil filter as well as the oil and I had not retained the old filter. At the time of the initial spoting of the problem I asked the experienced 50/y/o mechanic to remember me -- which fortunately he did. Now to see if the judge will believe three mechanics down here in Florida (repair was in Chapel Hill NC) or JFs lawyers.

Posted by: Murray on December 6, 2005 02:47 PM

Blue smoke eh? That's piston rings, Einstein. Internal engine parts that don't get touched. Jiffy Lube couldn't have done that if they tried. This is exactly what I see on a daily basis- people trying to get their cars fixed for free, simply because JL was the last place to service their car... No wonder considering you visit us every 3k miles. I had a guy come in today that said it was our fault his car was stalling. He had an oil change, Transmission, and Rear Differential done at our shop-

In August.

And NOW it's stalling? And it's OUR FAULT????? Just another example of someone trying to get something for free.

Posted by: Rapist on December 14, 2005 11:43 PM

And to Mr. SRED,

You're the worst type of manager there is. You sat there and watched your employees pull off all those scams, and did nothing. No wonder this forum exists! It's because of people like you!! I wonder where your employees learned those scams... I mean, you did TRAIN them didn't you???

Posted by: Rapist on December 14, 2005 11:47 PM

Jiffy Lube sucks in Austin also! I went to one on N. Lamar blvd and they screwed up in so many ways.
1. They left 4 screws off the plate that pevents objects from bouncing up into the engine. Luckily they left the 2 back screws in and the plate didn't fall off, it just hung down near the ground. Cost=$5.00 for new screws.
2. The brake fluid and Power steering fluids were very low. I had to fill them up myself. Cost=$8.00
3. They didn't even put a sticker on the windshield to let me know when my next oil change should be.

I went back and told the "Manager" and he was not sympathetic AT ALL. He just said "I'm sorry for the trouble".

I will never let Jiffy Lube touch my car again. Lesson learned.

Posted by: Mike on January 3, 2006 12:33 PM

My son recently worked at Jiffy lube and while they seem to have good procedures in place to minimize problems, in his store they sent a car out without filling the oil and blew the engine. Most of the workers at that store, including the assistant manager, were High School dropouts. They were into drugs and had such an unprofessional work environment that I made him quit. The average price of a quality oil change is around $20. If Jiffy Lube wants to charge 35+ for the same service I would expect a more professional crew.

Posted by: Chris on January 6, 2006 02:04 PM

I ALWAYS GET VERY GOOD SERVICE AT OAK LAWN JIFFY LUBE ON CICERO AVE. AND EXPERT ADVISE ON TECH TALK ABOUT 0 -W-20 BEING OK TO USE IN A 2000 FORD ESCORT EVEN THOE IT CALLS FOR 5-W-30 BUT I WAS USING 5 - W-20 WHEN IT WAS NEW. I GET 36 AND 38 ON OPEN ROAD AND STICKER IN WINDOW CALLS AT 33 ON OPEN ROAD. ALSO I HAVE THE SPORT ZX2 2.0 ENGINE FOR PERFORMANCE AND HAVE NOT USED 0-W-20 AS JIFFY LUBE SAID I SHOULD USE TO YET SAVE ON GAS BY 1.5 EXTRA IN MILES PER GALLON OR AT LEAST STAY AT 36 AND 38 ON OPEN ROAD MORE OFTEN BY USING 0-W-20 AT NEXT OIL CHANGE. ALL FOCUSES USE 5-W-20 NOW AS IT WAS IN A RECALL. I ALSO ADD 8 OUNCES TUFOIL THAT HAS MOLY,MICRO TEFLON,MINERAL OIL,SYNTHETIC OIL AND A METAL ENGINE CONDITIONER LIKE PROLONG OR OTHER CONDITIONER YOU SEE IN A PACKAGE THAT HAS TRANS CONDITIONER AND GAS ,AND OIL THAT VAPORIZES AWAY BUT TREATS ENGINE PARTS. THIS IS WHY I GET GREAT MILEAGE.JIFFY LUBE DID MY INTAKE VALVE CLEANING AT 80,000 MILES AND I HAD ALOT OF NEW POWER EVEN THOE THEY SAID INJECTOR CLEANER YOU BUY AND PUT IN GAS TANK ONLY IS A TEMPORARY FIX AND YOU ARE BACK TO SAME PROBLEM AS IT DOES NOT CLEAN INTAKE UNLESS YOU HAVE JIFFY LUBE DO IT. I AM A BELIEVER IN THIS SERVICE AND ON 0-W-20 ISSUE AS I DO NOT LEAK OIL. ALSO IN ALL MY OIL CHANGES I USE PURE SYNTHETICS LIKE ROYAL PURPLE OR MOBILE 1 OR PENNZOIL PLATINUM BUT LIKE ROYAL PURPLE AS ITS SAME AS AMSOIL. I ALSO HAVE TRANSSY AND COOLANT FLUSH DONE ALWAYS AT JIFFY LUBE.THE WORKERS ARE EXTREEMLY CAREFUL ON MY CAR AS I AM NEXT TO THEM ALWAYS. JIFFY LUBE NEEDS TO VACUUM CARS BETTER AND EMPTY VACUUM CLEANER OUT MORE SO IT SUCKS BETTER AND STORES SHOULD BE MOPPED OFTEN WITH HOT SUDSY WATER IN BAY AREAS AND IN BASEMENT FLOOR AREAS. STORES NEED TO LOOK ORGANIZED WHEN IT IS SLOW. WORKERS IN THIS DECADE SEEM LIKE THEY ARE HALF AS SLEEP OR RUDE. THIS IS NOT LIKE 1994 AS I REMEMBER IT. I GET OIL CHANGED AT PEPBOYS TO MAKE SURE I GET OILS IN STOCK AS I AM VERY FUSSY OF OILS. I TALK UP JIFFY LUBE ALWAYS TO DOMINICKS AT 87 CICERO AND TO METRA ELECTRIC EMPLOYEES ON BLUE ISLAND TRAIN AND UNIVERCITY PARK TRAIN TO EMPLOYEES DOWNTOWN CHICAGO AND ON 10:20P.M. TRAIN. I LEAVE NOTES ALL OVER PLACE ABOUT MY LIFE. NOW AT CHRISTMAS EVERYONE IS ASKING ABOUT JIFFY LUBE AND THEIR 0-W-20 AND O-W-30 IN BLUE ISLAND AS JIFFY LUBE SAYS THIS WILL INCREASE GAS MILEAGE. PEPBOYS FORGOT TO INSTALL LEAD WIRE TO STARTER DOING ALTERNATER AND WHEN I DROVE 10 MILES I BURNED UP ELECTRICAL SYSTEM AND I WISHED I HAD INSPECTED WORK AT CLOSING TIME AS I COULD OF SAVED CAR. CAR NEVER RAN SAME EVEN THOE PEPBOYS PAYED TO HAVE A ELECTRICIAN FIX IT. I HOPE YOU ALL WATCH YOUR CARS AS YOU KNOW MORE ABOUT ITS HISTORY, NEVER SIT IN WAITINGROOM AT ANY PLACE.DAN MAN SOUTHSIDE CHICAGO. OH AND CAR I HAD ELECTRICAL PROBLEM WAS A 1986 MUSTANG 6 CYLINDER.

Posted by: DAN CIANCI on January 7, 2006 09:13 PM

THIS IS DAN AGAIN IN CHICAGO I WANT FEEDBACK AND NEW IDEAS ON CAR ISSUES.DCIANCI@HOTMAIL.COM OMAHA JIFFY LUBE ON 84TH STREET DOES VERY GOOD WORK AND SHOP IS SPANKING CLEAN, LETS GET 8 HOURS SLEEP YOU WORKERS AND EAT A HOT BREAKFAST AND TAKE A GOOD MULTI ON MON/WED/FRI AND HALF MULTI ON SAT TO BALANCE OUT YOUR LIFE. DAN AGAIN IN CHICAGO.

Posted by: DAN CIANCI on January 7, 2006 09:23 PM

I ALWAYS GET VERY GOOD SERVICE AT OAK LAWN JIFFY LUBE ON CICERO AVE. AND EXPERT ADVISE ON TECH TALK ABOUT 0 -W-20 BEING OK TO USE IN A 2000 FORD ESCORT EVEN THOE IT CALLS FOR 5-W-30 BUT I WAS USING 5 - W-20 WHEN IT WAS NEW. I GET 36 AND 38 ON OPEN ROAD AND STICKER IN WINDOW CALLS AT 33 ON OPEN ROAD. ALSO I HAVE THE SPORT ZX2 2.0 ENGINE FOR PERFORMANCE AND HAVE NOT USED 0-W-20 AS JIFFY LUBE SAID I SHOULD USE TO YET SAVE ON GAS BY 1.5 EXTRA IN MILES PER GALLON OR AT LEAST STAY AT 36 AND 38 ON OPEN ROAD MORE OFTEN BY USING 0-W-20 AT NEXT OIL CHANGE. ALL FOCUSES USE 5-W-20 NOW AS IT WAS IN A RECALL. I ALSO ADD 8 OUNCES TUFOIL THAT HAS MOLY,MICRO TEFLON,MINERAL OIL,SYNTHETIC OIL AND A METAL ENGINE CONDITIONER LIKE PROLONG OR OTHER CONDITIONER YOU SEE IN A PACKAGE THAT HAS TRANS CONDITIONER AND GAS ,AND OIL THAT VAPORIZES AWAY BUT TREATS ENGINE PARTS. THIS IS WHY I GET GREAT MILEAGE.JIFFY LUBE DID MY INTAKE VALVE CLEANING AT 80,000 MILES AND I HAD ALOT OF NEW POWER EVEN THOE THEY SAID INJECTOR CLEANER YOU BUY AND PUT IN GAS TANK ONLY IS A TEMPORARY FIX AND YOU ARE BACK TO SAME PROBLEM AS IT DOES NOT CLEAN INTAKE UNLESS YOU HAVE JIFFY LUBE DO IT. I AM A BELIEVER IN THIS SERVICE AND ON 0-W-20 ISSUE AS I DO NOT LEAK OIL. ALSO IN ALL MY OIL CHANGES I USE PURE SYNTHETICS LIKE ROYAL PURPLE OR MOBILE 1 OR PENNZOIL PLATINUM BUT LIKE ROYAL PURPLE AS ITS SAME AS AMSOIL. I ALSO HAVE TRANSSY AND COOLANT FLUSH DONE ALWAYS AT JIFFY LUBE.THE WORKERS ARE EXTREEMLY CAREFUL ON MY CAR AS I AM NEXT TO THEM ALWAYS. JIFFY LUBE NEEDS TO VACUUM CARS BETTER AND EMPTY VACUUM CLEANER OUT MORE SO IT SUCKS BETTER AND STORES SHOULD BE MOPPED OFTEN WITH HOT SUDSY WATER IN BAY AREAS AND IN BASEMENT FLOOR AREAS. STORES NEED TO LOOK ORGANIZED WHEN IT IS SLOW. WORKERS IN THIS DECADE SEEM LIKE THEY ARE HALF AS SLEEP OR RUDE. THIS IS NOT LIKE 1994 AS I REMEMBER IT. I GET OIL CHANGED AT PEPBOYS TO MAKE SURE I GET OILS IN STOCK AS I AM VERY FUSSY OF OILS. I TALK UP JIFFY LUBE ALWAYS TO DOMINICKS AT 87 CICERO AND TO METRA ELECTRIC EMPLOYEES ON BLUE ISLAND TRAIN AND UNIVERCITY PARK TRAIN TO EMPLOYEES DOWNTOWN CHICAGO AND ON 10:20P.M. TRAIN. I LEAVE NOTES ALL OVER PLACE ABOUT MY LIFE. NOW AT CHRISTMAS EVERYONE IS ASKING ABOUT JIFFY LUBE AND THEIR 0-W-20 AND O-W-30 IN BLUE ISLAND AS JIFFY LUBE SAYS THIS WILL INCREASE GAS MILEAGE. PEPBOYS FORGOT TO INSTALL LEAD WIRE TO STARTER DOING ALTERNATER AND WHEN I DROVE 10 MILES I BURNED UP ELECTRICAL SYSTEM AND I WISHED I HAD INSPECTED WORK AT CLOSING TIME AS I COULD OF SAVED CAR. CAR NEVER RAN SAME EVEN THOE PEPBOYS PAYED TO HAVE A ELECTRICIAN FIX IT. I HOPE YOU ALL WATCH YOUR CARS AS YOU KNOW MORE ABOUT ITS HISTORY, NEVER SIT IN WAITINGROOM AT ANY PLACE.DAN MAN SOUTHSIDE CHICAGO. MY CAR SMOKED ALOT BECAUSE I PUT 2 QUARTS MOTOR CLEANER OVER FULL LINE AND RAN MOTOR 5 MINUTES 2 YEARS AGO BUT IT BURNS OFF AND EVERYTHING IS FINE TODAY.

Posted by: DAN CIANCI on January 7, 2006 09:29 PM

I MADE A MISTAKE SAYING JIFFY LUBE PUT 0-W-20 IN MY 2000 FORD ESCORT USING 5-W-20. IF I DID , I TS LIKE WATER AND I WOULD USE , BURN MORE OIL IN SUMMER MONTHS AND POSSIBLY SMOKE I WAS TOLD. THIS STILL DOES NOT MEAN THE ENGINE IS RUINED AS LONG AS OIL AT FULL OR ALMOST FULL MARK ON DIPSTICK. IN OLD DAYS, YES THE ENGINE WOULD BE RUINED. DAN IN CHICAGO.

Posted by: DAN CIANCI CHICAGO on January 11, 2006 06:07 PM

Ohh yeah, talk about jiffy lube... Me and my friends heard about all the issues with jiffy lube... we decided to do an experiment. We gave my car a full 100% tuneup. Change all fluids, all belts, filters, plugs, O2 sensor, airflow sensor, plug wires, rotor, dizzy cap and replace various gaskets. We also marked the belts and some new parts with a chemical that illuminates under a black light. We documented everything that we did to the car by saving receipts and taking pictures of the work.

I had my (wife) take the car into jiffy lube to get the "OIL" changed. I told my wife that if they asked her that the car needed something to do everything they recommended. Play dumb and let them "replace" all the bad stuff. $376.21 later, I had "new" plug wires and spark plugs (cheap autolites), "new" belts, all fluids replaced and a new battery.

NONE of the stuff they replaced needed it. It was all brand new. And get this, they didnt even change the belts... They charged over $93 to change the belts, and come to realize the blacklight chemical was on the belts still. They didnt do jack crap to my car except a few things that didnt need it.

I went in after my wife had paid and confronted them with my pictures and receipts... The owner played it off like nothing had happened. They refused to refund my money. I took the store to small claims court to get my money back and sue for lost wages and court fees. I filed numerous complains with the BBB and attorney general. Our reasearch even made the 10 O'Clock news one night where the store was revealed for who they really are. Several other people have come forward who think they may have fallen victim to this same thign.

JIFFY LUBE SUCKS!!!

Posted by: Alex on January 21, 2006 12:10 AM

I agree with all the negative comments about Jiffy Lube. Let me tell you why I will NEVER visit one of their shops again. Four years ago my girlfriend had her oil changed at a JL in Augusta GA. Fortunately she was on her way home which was only one mile. She phoned me to say that her oil light was coming on in her Honda. I checked when I got home and the dipstick was DRY!!!! Going back to the shop, Tommy the manager, slapped his head and admitted to forgetting the oil after they worked ten minutes to get her drain plug back in....They screwed that up too, costing about $60 to get fixed later. He supplied me with 4 qts of oil to take home and put in myself and offered us a "free" Slick 50 treatment on her next oil change there. Needless to say, that was her last. Last week I was way overdue for a change and went to another JL in the area....same ownership....Well, the service was good, but almost $36 for an oil change? Guess what? Fifty miles later, two of my chrome valve caps were MISSING and the two on the drivers side were on by only 2 threads! That was obviously done on purpose! How could you flunk the "tire pressure" class at JL school? This guy is pissed at his life that he's in his 40's making 8 bucks an hour and just out of spite left my caps loose! I even watched him check the air, so I know he put the caps back on! That is my absolute last trip to ANY Jiffy Lube. I'll pay the extra and wait the time at the dealer!

Posted by: scott on January 26, 2006 11:52 AM

As a whole I don't go to the flunkies at JL. I mostly change my own oil. I just don't trust them. The few times I have HAD to use them they have been fair. They do overtighten the filter and oil plug, though.

One time I had to use them because it as just too cold to change my own, they overtightened the oil plug. When I went to change my own oil the next time, I stripped the plug. It took me quite a while longer to get it off they had tightened it down so hard. Had to go buy a new oil plug screw.

It's not that hard to change your own oil. Yeah, I can probably afford to have untrained grease monkeys at JL do it, but it gives me peace of mind to do it myself. I know that it's been done correctly and I get the right grade and right amount of oil along with a good oil filter, instead of the JL filter with toilet paper inside. The oil filter might say JL on the outside, but inside it's still a cheap Fram filter.

Posted by: usroute17 on January 26, 2006 03:48 PM

I just have one Jiffy Lube question...are they supposed to drive my car into the work area while I wait inside, and drive the car out of the garage after finishing the oil change? Or, is the customer supposed to do this for them?

Posted by: Tony on January 26, 2006 04:39 PM

I must say that jiffy lube does not give a shit about its employees. Like most of the postings state, managers top out at 10 bucks an hour; well, below minimum wage if you count all of the time you spend doing the paper work and miscellaneous shit. Plus, they are always on your ass about selling shit. Hell, if they could sell shit sandwiches they would only give you one piece of bread. Yeah, itís that bad!!!

Posted by: bob on January 30, 2006 08:07 PM

i work for jiffy lube in north carolina and all the things that you people are conplaining about is your own damn fault. if you people werent so damn picky. so damn lazy,and so damn cheap none of these problems would have happened. you cant go around blaming other people for your own action. noone forced you to bring your cars to jiffy lube,noone put a gun to your head,noone ask you to be in such a rush.we are people with feelings too. we have to take alot of shit from people.people come in to us with their cars already fucked up,because they eithertried to change their own oil,or they took there cars somewhere else and they fucked it up.after all that they decide since that the person who fucked if up was not willing to pay for the damage they would get jiffy lube to pay for it.i dont think it is fair. something has to be done. so that jiffy lube will not become victim to the pressure of people trying to get over.

Posted by: stacy on January 31, 2006 04:04 PM

As a former Valvoline employee let me put my two cents in. As far as all quick lubes are concerned it all depends on the manager. I was a manager, and I never sold a service or did a service if it was not needed, neither did my employees. My employees were trained to do thier jobs and we never lost an engine. Each company has their procedures for changing oil, be it Jiffy Lube, Valvoline or Grease Monkey. It is up to the manager to ensure the process is trained and followed. As far as all the other stuff sold to the customer, that was our jobs, how the money was made, these service are no different than those offered by a dealership and at a fraction of the cost. One of the big misconceptions out there is that if you take your vehicle to a dealership you are getting an ASE certified mechanic working on your vehicle, your not, you may be getting someone I fired, but you don't know the difference because you don't see them. Your waiting in the lobby not sitting in your car watching. Claims are a cost of bussiness, it just a matter of how they happen. So, please choose your shop wisely, If the crew there never looks the same, take notice and don't return. It means there is something wrong, your employees should stay for longer than the average oil change life.

Posted by: Tony on February 7, 2006 05:29 PM

I'm dumber than a Jiffy Lube employee for taking my car to Jiffy Lube for a quick oil change after my brother-in-law (who is a mechanic) warned me to NEVER, NEVER go there. The teenager (sheesh!) who did my oil change stripped the drain plug while he was taking it out, then forced it back in by banging the crap out of it and the oil pan. The result of course was my car began leaking oil immediately, which THANK GOD I noticed before leaving the place. I had the manager look at the car and he told me what the kid did to my car, yet expected me to believe that the damage to the oil pan happened previously before bringing my car in to them for the change.

Uh... NO!

The manager agreed to fix the problem on the spot, but it turns out all he did (as I found out after having my brother-in-law look at it) was replace the busted drain plug with a rubber molly plug which is not meant for long term usage and would eventually pop out and cause me to lose all my oil!!!!

In the end, it cost me nearly $400 to have the damage fixed. I am still fighting with Jiffy Lube to pay for it, but they repeatedly ignore my calls both at the store and corporate levels.

One thing is for sure, JIFFY LUBE DOES SUCK. You are taking a serious risk going there to have your car worked on by individuals who are not mechanics and who frankly are more mentally occupied with who they are going to take to the prom, or where they are going to get their next drug fix from than doing their job properly.

DON'T EVER TAKE YOUR CAR TO JIFFY LUBE!!!!!!

Posted by: Cashman on February 8, 2006 11:16 AM

I've read quite a few of your comments and it seems as though some of you have great points while others really don't. For example the color of the oil has nothing to do with its structure. Many times oil will apear dirty soon after an oil change; however, if you send that "dirty" oil to a lab the conclusion is clear...the oil is new and has all of its protective properties.

I don't blame people for being made at Jiffy Lube for legitimate reasons but some of you make overdramatic claims.

Posted by: D.J. on February 9, 2006 02:06 PM

They had been my oil changing provider for several years until a recent negative experience I had with them.

I went in for the routine oil change and when I got my car back I do what I always do (because it happened to my brother years ago ad cost him thousands), I pulled over and lifted up the hood of my car (you should always do this, even if it seems anal). Well, sure enough, they had failed to screw the oil cap back on my engine. So I screwed it on myself and drove back to the store to inform them that they should double-check the most basic of things. One of the mechanics working said I was lying and called me a filthy Jew for trying to get something back for free (when I had never asked for anything for free). It was at this point that I realized that there would be no winning having a conversation with such a pig of a human being. I just calmly walked out - needless to say they will not be frequented by myself, my family, my friends, or any one from my work any more.

Posted by: Eric Johnstone on February 17, 2006 07:30 PM

Maybe you should say where you went so people know??????

Posted by: Curious on February 18, 2006 06:26 AM

I went to Jiffy Lube in Bolingbrook, IL. I have never used Jiffy Lube before, but that is going to change. This location was operated by an Asst. Manager named Louis who was awesome. I even brought two cars in that same day. I couldn't believe the speed and quality of service I recieved. Once I find the store # I will post it, so you can all go there.

Milton

Posted by: Milton on February 20, 2006 03:40 PM

no offense to anyone here, but im glad jiffy lube in my area messes up. Without them i woulnt be in business. They provide me with so much fleet business its making me a good living. I own a mobile oil change business and Im a one man business, I give my customers the treatment and care to them and their vehicles as i would expect. All these quick lubes places care about is getting it done in 10 minutes or less. Good job quick lube.

Posted by: scott on February 20, 2006 03:53 PM

Jiffy Lube uses Pennzoil oil, and Fram oil filters

Posted by: Unknown on February 24, 2006 05:50 PM

I pulled into the Jiffy Lube parking lot, and a kid with a backwards JL hat was smoking marijuana I think. He came up to my car and asked me if I wanted synthetic. I don't know what synthetic means and thought it was a standard procedure, so I said yes. He immediately began motioning to his co-workers that he "sold" something. He then got into my car, giving it alot of gas as he drove it into the bay. I noticed he had changed the radio station to some rap music station, too, and had turned it up full volume. As he drove in over their tire rotation lift at a high rate of speed, he actually put my vehicle into the air for a brief moment, then slammed on the brakes after it came back down, and backed up to the "right position for service." He rolled all the windows down and all the employees starting dancing to the beat of the loud rap music. The guy downstairs tried to get my oil plug out, but couldn't, so he took a saw and cut a hole in my oil pan around the plug!! I saw the one guy take a razor blade to my wiper blades too. No wonder I was told I needed new ones. To make matters worse, I saw the courtesy tech take off one of my hubcaps and hand it to the downstairs guy. The downstairs guy took the hubcap and used it to cover up the big hole in my oil pan, soldering it on all sides. Now my oil pan has a big hubcap for a drain plug. I don't think that's right. If they're going to use a hubcap for a drain plug, they could have at least used one from a different car and not my own. Now I'm missing a hubcap. Remember those cut wiper blades? Well apparently this particular JL was out of the blades for my little car, so they used what they had. They installed 28-inch wiper blades on both sides for my windshield. Now when I drive down the street with my wipers on, people on the side of the road think I'm saying "Hip Hop Hoorayyyy- Hooo!" and so on. I don't like that. Is 85 psi right for the tire pressure on my '97 Civic? I'm not sure because I don't check them ever. Also I had some valuables in the back seat of my car and I think they vacuumed them up. I literally had 3 $20 sacks of coke under my driver's side rear floor mat, and now they're missing. I contacted the Regional Manager and he said that "Unfortunately, on the back on our invoices, it clearly states that loss of cocaine stashes are not covered by the Jiffy Lube Signature Service Guarantee." I think I'm going to call the police and file a theft report. They shouldn't be allowed to just vacuum up people's important possessions like that. You know what else happened? They didn't give me the right oil filter. I wanted a pink one, but they gave me a yellow one. I'm mad about that. I won't go back. They didn't even sing to me.

Posted by: Peter S on February 26, 2006 09:47 PM

They get all these high school kids or whatever to work there that know ZIPPO about anything automotive related and these are the people working on your car. Top it off with a manager who doesn't like his job and there you have it.

Posted by: KB on March 9, 2006 01:15 AM

well, it seems that the thompson team has thrown in the towel and sold all his stores to heartland auotmotive. the take over is official on 4/1/6. many employees lost their jobs today. they didnt warn anyone. nice way to treat loyal employees.

Posted by: tom on March 15, 2006 06:39 PM

I took my car to EZ Lube on 02-06-2006 for an oil change. Although EZ Lube charged me for the oil and oil filter (it's on the invoice) they did not change the oil filter. And this is the second time in the last 18 months that this has happened. Same thing happened when I went to EZ Lube on 09-26-2004. They charged me for oil and oil filter but did not replace the filter. I thought may be it was an oversight. But now that it has happened twice I am convinced EZ Lube is doing this routinely to unsuspecting customers.

When I called to complain, the manager wanted to know how do I know the filter was not changed. So I told him that I had marked the oil filter with a permanent marker before taking the car to EZ Lube. He was silent for good 10 seconds and then he asked me to bring the car back to have the filter changed. I told the manager I will but I have to be out of my mind to take it back. Who knows what dirty trick thay might play to ruin my car.

EZ Lube is ruining peoples' cars just to save a couple dollars. I don't think most people pay attention to these things. Although on lot of cars it's easy to see the filter by lifting the hood, on some cars you have to get under the car to see the filter. That's the case with my both cars.

Posted by: zman on March 21, 2006 10:25 AM

My comment is not so much a car issue but and employment opportunity that went bad. My son was told the Jiffy Lube on 10900 N. May Ave. Oklahoma City, Ok 73120-6202 needed help and was hiring. He applied and was told to come back at 0800am the next morning. When he returned the next day at 0800am sharp, the manager of the store (Danny Skaggs)was on the phone and never once bother to acknowlege my son, after a 45 minute wait another applicant (young man) comes in and Danny proceeded to interview this young without telling my son, I'm know you've been waiting I'M SORRY but I was on a really important call Danny didn't say anything and was just plain rude. My son came back to the car to tell me all that had happen and I told him let's go right now! And I proceeded to explain to my son that this is not the way you conduct professional business and what Danny did was VERY RUDE. My son is very laid back does not get excited about to many thing and does not like conflict. Me on the other hand had steam coming from my ears!!! I called Danny and explained to him that the way he handled the situation was very rude and unprofessional and I wanted to know who his leadership was, because I wanted to report him. Maybe Jiffy Lube could provided him with some training/leadership classes on how to conduct customer service and hiring procedures. Anyway Danny gave me a corporate name and number(Jeremy Schumacher)not sure on the spelling of the last name. Jerermy had the audacity to tell me that this was basically the way the conducted businees and they look at the most qualified person, (I totally understood that). But to make someone wait 45 minutes and not even acknowledge their presence is not only rude but highly unprofessional in a business. Their policies and procedures need to be reviewed and changed if this is their idea of treatment of potential employees or even customers. An apology is definitely in order. Which by the way we never received from Danny or Jerermy.
Incident occured March 23, 2006

Very Upset in Oklahoma City!

Posted by: Carla Alexander - C/O Andrew Alexander on March 23, 2006 10:56 AM

Carla, I hate to break it down to you like this, but if your son is old enough to find his own job, you need to let him take care of it himself! That, and he obviously does not know how to speak up for himself! I wonder where he got that from!?! If you want to teach him how to deal with the world, step #1 is to cut the "smother love!" Let go of the reins and let your cub become a bear! BTW, if your son is under 18 he most likely would not get hired at a JL anyway. Legal reasons.

However, I will agree with you that almost all GM's I worked with need a serious lesson in professionalism. I put up being an assistant GM taking care of that shit for 2 1/2 years, but am glad to say I held out and am finally using my overpriced higher education in a PROFESSIONAL job in engineering. About f'n time!

Posted by: an AGM once on March 23, 2006 01:08 PM

Well.. Yeah about that i was just responding because i am the son in this discussion. You are right I should have stood up for my self. I am a very non-violent non-confrontational kind of person. I just think HEY he will get his in the end right? Well im not really worried about it but then again i am. He said that he had to interview the most qualified person for the job? How would he know that if he had not looked at my application? Beleive me i was angry. Its just not right! But you know what i can go find another job. The reason i had my mother with me is because i dont have a car at this point to make it to interviews and what not so now you get the picture.

thank you everyone for your concern

ps
JIFFY LUBE SUCKS!!!!!!!!!!!!!!!!!!!!!!!!

Posted by: andrew on March 23, 2006 04:09 PM

On March 18, 2006 I wrote you with a concern. My concern with the treatment my Wife received at one of your locations, store #2531. She took her car to your #2531 location and was treated with very little respect. I am beginning to understand why due to the fact the way you are responding to me. When she was leaving she asked what was leaking from the bottom of her car. They told her not to worry and she left. She drove the car a short distance and noticed smoke coming from beneath the hood. She drove back to your location and she was told they forgot to tighten down the radiator cap and they began pouring fluid in the radiator as the car continued to spew the fluid back out. I called the location and Mr. Contreos told me the radiator cap had been left undone and that was why the car got hot!
My Wife also noticed the wrong sticker had been placed on her wind shield and I was glad she noticed that. The boy put a new sticker in the window and it was off 20-miles, the wrong one he had placed there was off 20,000 miles, it belonged to another customer. I have that sticker. She was told they were so busy they just got mixed up.
Well, she left again, drove a short distance and the car began to over heat again. She parked the car and had it towed to a local mechanic. The mechanic inspected the car and diagnosed it to have the thermostat stuck. He said this can be caused by the engine getting hot and corrosion coming loose from inside the engine and sticking the thermostat. They installed a thermostat at a cost of $200.00 and then informed us that the head gasket was leaking, and that was due to the engine running hot. We had a new head gasket installed and the head had to be plained. The final bill is over $1,5000.00 including the tow and not including my Wife doing with out her automobile for a week and all her worrying if her car would ever be the same. She has only one payment left on her car and she has no intention on trading it off. The mechanic said if it wasn't fixed, she should get rid of it. That is not what she wants to do and I am certain you do not want to replace her car! Today is Thursday March 23 and we are picking her car up today. I have still not received any comment from the last email I sent and I will certainly not send another comment. The next mail you receive will be from my attorney, if you do not reply to this one and I will spend what ever is necessary to get this issue resolved!
I spoke with numerous mechanics and everyone of them told me that all of the engines problems were caused by the radiator cap being left un-done and that is why the engine over heated. The head gasket was damaged because of the hot engine as well as the warping of the head.
You have not responded very professionally or showed any example of customer service, yet, and I am hoping you will step up to the plate and help with all of my expenses. You are not dealing with a young couple, you are dealing with a 56-year old couple that are very successful and not poor. I have Attorneys for every aspect of my life and I have already spoken to one of them about this issue. He suggested I write you this letter and wait a short while for a reply. I WILL take this matter to Court and I WILL win the case. Everything that was done was documented and we have many witnesses to this entire event and the manner in which everything was handled, Poorly!
My Wife and I have used your Jiffy Lube Service for years (my license plate is Oregon: BRO-DON.) I was just planning on having my radiator flushed on my Cadillac Escalade, but I am having second thoughts. If something is not done about this issue with my Wife's PT Cruiser, which only has 50,000 miles on it and has been serviced properly every since she purchased it new, we will discontinue using your Company and we will encourage everyone we know to do the same. My Wife works for the largest School District in Oregon and has for 22-years and I have been in the same business here in Portland for over 36-years, we have a large family and a large group of friends that are all waiting for the outcome of this matter.
Please keep this matter from becoming nasty. My Wife took her car to your company to be serviced again and because of a bunch of young kids that were too busy to do what they were responsible to do, I do not feel it should cost me $1,500.00 to $2,000.00 and it WILL NOT!!
Sincerely,
Don L. Sutton
503-442-2744

Posted by: Don L. Sutton on March 23, 2006 09:50 PM

In response to once an AMG - I never heard the term "Smother love" I like it! and I'd be curious to know if you have children? I totally agree with that my cub should have asserted himself better. I certainly think you can be assertive and still get your point across without becoming belligerent. You teach people how to treat you and I willing to bet half the population including yourself has had a bad customer svc./whatever experienced, and in retrospect thought of all sorts things they/you should have said.
The buttom line - simply put - is Danny Skaggs should have used basic simple common courtesy, and not made his Jiffy Lube store look like a bunch of dip-sticks.... No pun intended :)

Posted by: Carla on March 24, 2006 08:37 AM

Man, did you seriously just post your license plate and phone number for everyone to see???

Wow.

If you are naive enough to let a mechanic convince you that what you called a "short drive" with a loose radiator cap is going to cause warped heads, then you should just sell your car. You're not smart enough to own one.

Posted by: Bad Move Bro on March 28, 2006 08:33 PM

In reading your website I realized what the problem is. First of all the customers perception is what is most important and not who is right or wrong. My perspective on Jiffy Lube is that since Jiffy Lube employees can not spell, thay can not read or count either. I am a manager for 70 quick lubes, one of Junky Lubes largest competitors. It appears quite obvious that if you can not count, read, or write then you are unable to add the correct amount of oil, install the correct filter, or give back change. In fact we will not hire anyone without intellectual horsepower. For JL employees that means you have to be smart:>

Posted by: Competitor on March 31, 2006 07:42 PM

JL in the past did suck and they made lots o' mistakes on several vehicles. But I have noticed that they have straightened up (may be due to all the damages and costs from dissatisfied customers !). I am a satisfied customer, and I hope it stays that way. All I need from those MF'ers is an oil change anyway.

BTW-ripping them off has never been easier. Man I always use a California Coupon with $6 off in NJ. It works well !

ha. JL has a bright future ahead of it :P

Posted by: Z on April 5, 2006 09:02 AM

Okay, I am a Service Manager at a Jiffy Lube in Ohio. For those of you who do not know what Service Manager means to Jiffy Lube, I am the second-in-command behind the Store Manager. I make sure all the services are done right, and if they aren't done correctly, I make sure that the problem is fixed. We have a form call a QCIR (Quality Control Incident Report), and in a year of working as the Service Manager, I have only had to fill out three of these reports. I don't know where the hell you people are going for your oil changes, but Heartland is not one of our parent companies. I expect that there are different parent companies for different regions, but in Ohio, we are owned by Lucor, Inc., and these guys do not put up with careless work. I have seen and heard about whole crews getting fired for not doing a quality job. A quality job means everything is checked that we promise to check, and all inspections are performed berfore a vehicel leaves our shop. I am more than aware that we charge more than most for what may be seen as just an oil change, but it's the extra services we offer that kake it worthwhile, i.e. the vacuuming, going over manufacterer's recommendations. Now, don't get me wrong, I do not love my job, but at the same time, at least in my shop, we service your car, not your walle. I can imagine that there are some Jiffy Lube stores that don't give a flying fuck about the customers, but not all are like that. I care about my job, and my crew members care about their jobs. We do quality work, and it's a damn shame that some of these stores have to ruin our reputation.

Posted by: Dave from Store 1221in Ohio on April 12, 2006 11:24 PM

IN DANNY'S BEHALF I DON'T KNOW WHAT KINDA DAY LEAD INTO YOU OR DANNY'S DAY BUT I CAN ASURE YOU OF ONE THING MR.DANNY SKAGGS IS BY FAR THE MOST PROFESSIONAL DISTICT MANAGERS IN ALL OF R&P ENTERPRIZE SO TAKE INTO CONCIDERATION WHO YOU ARE DEALING WITH THAT DAY I APOLIGISE FOR MY FRIEND THAT YOUR SON WAITED 45 MINUTES BUT YOUR SON NEEDS TO GET OFF YOUR JOCK STRAP COME ON THIS COMPANY WANTS YOU TO STAND OUT FROM MOST SO YOUR SON SHOULD TRY USING SOME GAP MASTER EDITCATE IF YOU WILL.STAND TALL WHEN YOU WALK THUR THE DOOR MAKE DAMN SURE DANNY GETS EYE CONCACT WITH YOU SEE ME AND DANNY HELPED OPEN FIVE OF SIX LOCATIONS IN THE CITY EYE CONTACT IS 75% OF WHAT YOU DO IF YOU CANT GET EYE CONTACT WITH DANNY YOU CANT WORK FOR DANNY BECAUSE HE DOESN'T SEE YOU...... AS FAR AS JERMEY AND HIS POISEY THEY CAN ONLY SEE SO FAR IN FRONT OF THEM BECAUSE THEIR BLIND TO WANT LIFE IS ALL ABOUT. THIS IS GAPP AND I LIKE DANNY SKAGGS I ASKED FOR A COUPLE OF THINGS ONE WAS TO TRANSFER TO OKC TO HELP OUT SOME OF THE BULLSHIT I BEEN HEARING BUT NO THEY OFFER A LOW PAYING BULLSHIT JOB AND THEY GOT ADS I QUALIFY FOR MANAGEMENT WHEN I LEFT GOT VIOLATE OFFENDERS WORKING AROUD THEIR CUSTOMERS THEN THEIR COP CALLERS HOW YOU GOING TO CALL FROM YOUR TRUCK AND YOU DON'T EVEN KNOW WHAT HAPPEN YEAH;;;; GAP IS PISSED BUT BEYOND THAT MR.DANNY SKAGGS NEXT TIME YOU SEE HIM ASK HIM ABOUT HIS BUDDIE GAPP AND YOU MIGHT JUST GET THAT EYE CONTACT AND THE JOB. MR.DANNY SKAGGS MY HAT GOES OFF TO YOU. I BELIEVE NEXT TIME YOU SEE DANNY SKAGGS YOU WONT THINK BAD OF HIS CREATOR OR HIS STYLE HE IS ONE OF THE TOP MONEY MAKERS IN 21 STORES NOW IM NOT SUR BUT GAP MASTER AND JUMPER HAD THE FASTEST OIL CHANGES IN KANSAS THEY BOTH ARE PUSHED OUT FOR NOT COMFORMING TO THE BULLSHIT WAYS WE WE HOLD THE SIGN AND KNOW WHAT THE SIGN MEANS NOW THEY HOLD IT UPSIDE DOWN HELL THEY DONT EVEN HOLD IT AT ALL AKS ABOUT SIGN TECH JUST LOOKS AT YOU BLANK.YOU SAID WHAT COMES TIM WHATS UP WITH THE SIGN. ET ME STOP THE MADDNESS TONY,JERMEY AND TIM I AINT GOING AWAY SEE ALL YOU HAVE DONE I PISSED ME OFF CLOTHES DIRTYAND STARTING TO SMELL I II DONT GET A RATS ASS ABOUT JILLY LUBE IM SORRY DAVE RICHARDSON DIED IN A BAY AND NOBODY COULD SAVE HIM CAUSE YOU GUY ARE TO TIGHT TO TRAIN YOUR POEPLE YOU FIRED ME AND GOD TOOK DAVE WHY WAS THAT . GAPPMASTER DANNY SKAGGS ROCKS

Posted by: YOU THINK ITS A GAME on April 25, 2006 04:43 PM

What in The heck was that???? Get a fricking clue!
At least use the spell check, holy cripes this dude couldnt spell oil if you gave him the o and l.

Posted by: OTFLMAO on April 28, 2006 05:56 AM

THIS IS FOR THE MANAGER OF 70 QUICK LUBES IT APPEARS QUITE OBVIOUS THAT YOU ARE A FAGGOT AND STILL LIVE WITH MOM AND DAD AND YOUR DAD USES 5W30 TO PUT HIS COCK IN YOUR ASS.
OH SHIT I CAN SPELL AND COUNT HOW SMALL YOUR DICK IS 2" ONE MORE THING READ THIS BITCH I FUCK SISTER AND YOUR MOM TOO HAVE A NICE ONE FAGGOT

JIFFY LUBE IS THE BEST

Posted by: MR.MONEY on May 6, 2006 03:51 PM

JUS BEEN READING SOME OF THE HORROR STORIES FROM PEOPLE. WELL, LET ME ADD ONE MORE. I RECENTLY WENT TO A JIFFY LUBE IN VA OWNED BY LUCOR. I HAVE DONE THIS SEVERAL TIME WITHOUT ANY ISSUES OR EVEN ANY CONCEARNS. I PULLED UP TO HAVE MY FLUIDS TOPPED OFF SINCE I WAS GOING ON AN OUT OF TOWN TRIP AND FOR THEM TO CHECK THE OIL AS WELL. THIS WAS A SERVICE THAT THEY TOLD ME THEY PROVIDE. A YOUNG MAN POLITELY CAME TO MY VEHICLE AND ASKED IF HE COULD HELP ME. I TOLD HIM WHAT I NEED AND HE SOUGHT ACKNOWLEDGMENT FROM THE OTHER EMPLOYEES TO PULL THE CAR IN. I WENT TO GET A CUP OF COFFEE LIKE I ALWAYS DO AND SAT IN THE LOUNGE. IN MY DISBELIEF THE YOUNG MAN ENTERED MY VEHICLE FLOORED IT AND WENT SPEEDING INTO THE BAY. OTHER EMPLOYEES WENT DIVING OUT OF THE WAY AND SCREAMING AS MY 2001 LANDROVER WENT SLAMMING INTO THE WALL AND FALLING BACK INTO THE LOWER BAY. THIS TOTALED MY VEHICLE. I WAS INITIALLY TOLD "SORRY AND SOME ONE WOULD GIVE ME CALL. AFTER HAVING A BREAKDOWN, I ORDERED THAT SOMEONE BETTER GET ME A CAR, BECAUSE I DROVE HERE AND IM LEAVING DRIVING AS WELL. LUCOR CONTACTED ME AND PROVIDED ME WITH A RENTAL FOR SEVEN DAYS WHILE THEY INVESTIGATED. BEING AN OFFICER, I INVESTIGATED THIS MYSELF AND CALL THE AUTHORITIES. IT WAS REVEALED THAT THE DRIVER WAS AN UNLICENSED 16 YEAR OLD, WHO DIDNT EVEN KNOW HOW TO DRIVE. CAN YOU SAY GROSS NEGLIGENCE.(SORRY IF NOT SPELLED RIGHT)AND TO TOP IT OFF AFTER SPEAKING WITH LUCOR ABOUT MY DISCONTENT ON THE SITUATION, A CUSTOMER SERVICE REP. ASKED ME WHY I WAS UPSET. I POLITELY TOLD HIM THAT IT WAS NOT HIS JOB TO WONDER WHY. I AM SEEKING ANY ADVICE ON ANY SIMILAR MATTERS LIKE THIS. ---JUS MAD---

Posted by: jus mad on May 9, 2006 02:12 AM

You can all bitch but you for get one thin mother fuckers we got your money so fuck off and dont come to jiffy lube we dont fuckin want your bitch asses any ways again fuck you all.

Posted by: fuck off on May 10, 2006 09:19 PM

Jiffy Lube gets caught on tape AGAIN

http://www.nbc4.tv/investigations/8881193/detail.html
http://www.nbc4.tv/investigations/9156749/detail.html

Video:
http://www.nbc4.tv/video/9152183/detail.html


What a bunch of Retards. I really like when Leo calls his District Manager and says "We got caught on tape" Ha Ha Ha...Then the District Manager gets busted pretending he is someone else and later Jiffy Lube admits that he is the District Manager.

Posted by: Bob on May 16, 2006 11:15 AM

I'm a little late to chime in here, but no Carla, I don't have kids. My views might change when I do, but that's not the point. My point is, if you consider working in a place that's managed unprofessionally, you have to act somewhat unprofessional to survive.

By that I mean, the harrassing and horseplay you saw in 9th grade continues. If you're a professional person who carries himself well, you're labelled a "punk" or "pussy." I hear jail is like that, too. Fellow managers think you're "queer" if you're a manager who is good with paperwork, keeps it neat & organized, and can write emails with proper English. Also if you know how to properly talk to a lady as far as customer service goes, you're a "pimp." One GM's philosophy was "if you want your crew to get things done, talk to them like they're dogs," yelling one-syllable commands, etc. I'll bet that guy's a millionaire! (No wait, he's renting a trailer.) I had another GM call a short group meeting because crew members were playing hocus-pocus games -- he said "I don't care if you're in the bathroom PICKIN' SHIT OUT OF YOUR ASS... you need to let one of the managers know where you're at!"

What I'm talking to you about is none other than the TYPICAL BLUE COLLAR DIPSHIT! Ok so it takes one to know one but there's a time and place for everything! It was annoying at times, yes, but you have to let it slide. If you don't let them get into your head, they can't win!

So before you get into this type of work, first you're gonna need to grow a pair!

Posted by: an AGM once on May 22, 2006 01:32 PM

GOOD DAY TO YOU ALL,
YOUR PROBABLY WONDERING WHY GAPP WON'T JUST GO AWAY.WEEKS HAVE WENT BY SINCE I WAS ARRESTED FOR ROBERT BEING CUT ON HIS FOREARM,WHILE TONY DEMARCO YOU CHANGED MY LIFE THAT DAY IN JANUARY FOR EVER;SEE YOU WERE AND ALWAYS WILL BE WRONG FOR BEING A COP CALLIN? WHY WOULD I BE MINDING MY OWN BUSINESS AND CUT THIS KID INTENTIONALLY YOU HAVE YOUR THEORY AND I HAVE MINE. LETS TALK FACTS THAT YOU WAS SO CONTENT ON TONY AND JEREMY.WORKFORCE FOR WICHITA COMES IN PART FROM K.D.O.C. WORKRELEASE PROGRAM AND SINCE ITS NO MYSTERY TO U OR ME. POLICY IS IF FOR ANY REASON A K.D.O.C. INMATE VIOLATES PUBLISHED ORDERS HE IS ROLLED BACK TO POPULATION AND GIVEN A NEW CHARGE SO WHAT HAS HAPPENED IS JEREMY DROPPED THE BALL ON EVERY EMPLOYEE THAT WAS IN CONTACT WITH THIS INMATE BECAUSE HE SHOULD HAVE NEVER TOUCHED ME AND WHEN HE DID HE SHOULD HAVE AS WELL WENT TO JAIL FOR ASSAULT IM NOT GUILT OF CUTTING THIS INMATE IM GUILTY OF NOT LETTING K.D.O.C. HANDLE THEIR INMATE THIS IS NOT A DEAD ISSUE AND BECAUSE THIS SAME INMATE GOT AWAY WITH PUNCHING A EMPLOYEE AT ANOTHER STORE WE GOT A PROBLEM JIFFY LUBE IS NOT FIT TO KEEP INMATES WORKING ON ITS PAYROLL.TWO REASONS:#1 JEREMY YOUR THE SUPERVISOR THAT K.D.O.C. LETS THE INMATES GOTOWORK FOR BUT THERES ONE PROBLEM YOU DONT JUST WORK THAT ONE STORE SO HOW ARE YOU TO MONITOR INMATE WHEN YOU AREN'T THE PERSON THE INMATE IS WORKING FOR YOU KNOW THIS IS WRONG AND HAD THIS INMATE BEEN SUPERVISED PROPERILY I WOULD STILL HAVE A DAMN JOB.#2WHY DID YOU TAKE THE WORD OF ROBERT.WAS IT BECAUSE YOU FELT SORRY FOR THE CONVICTED AGGRAVATED BATTERY WITH INTENT TO DO BODILY HARM CUT ON HIS FOREARM. GIVE ME A BREAK BEFORE YOU EVEN NEW WHAT REALLY HAPPENED I WAS GUILTY AND YOU KNOW WHAT YOUR GUILTY TOO. GUYS HAVE NO IDEA WHAT REALLY HAPPENED BUT I WILL SAY THIS IF YOU WANTED ME GOT YOU SHOULD HAVE JUST SAID"GAPP THIS AINT NO GAME" I WOULD HAVE MADE CHANGE BUT INSTEAD YOU TAKE THIS ISSUE AND MAKE ME OUT TO BE LIKE B.T.K.AND I HAVE NEVER A MY LIFE GOT A BATTERY CHARGE LIKETHE INMATE WHO GRABBED ME. JR. YOU BETTER GET OFF YOUR ASS AND START POPPING UP AROUND TOWN AT YOUR STORES AND REGULATING THESE CREWS BECAUSE YOUR LOSING YOUR ASS EVERY DAY IN EVERY STORE BECAUSE THESE MORONS ARE GIVING AWAY EVERY THING THEY CAN JUST TO MAKE BONUS OR CAR COUNT YOU WILL BE CUSSING FOR TELLING YOU WHAT TO DO AND I SHOULD NOT GIVE A SHIT ABOUT YOU AND YOUR MONEY BUT I HAVE INTEREST IN MAKING SURE THAT YOUR RED TRUCK DRIVEN PUNKS GET THEIRS AS WELL AND JR. IF YOU WANT PROOF OF WHAT IM TELLING TALKING ABOUT. JUST CALL ME.... THIS ISNT GOING AWAY IM GOING TO STAY ON TOP OF THIS UNTIL I SEE THAT THINGS ARE RIGHT AND THAT HASN'T BEEN SINCE BEFORE SIR WENT DOWN ILL YOU THINK ITS A GAME I DONT AND WE CAN TALK ABOUT WHAT I SEE ON A DAY TO DAY BASES AROUND WICHITA IT AINT WHAT I WOULD CALL QUALITY REALLY ITS ABOUT HAVING PRIDE BUT HOW CAN YOU HAVE PRIDE IF YOU WORK FOR JEREMY WHO IS THE BIGGEST HE SAID SHE SAID BS YOU GOT CAUSING PROBLEMS BECAUSE HE SHOULD BE DOING AMY"S DESK JOB.CONTINUE TO ACT LIKE YOU AIN'T LOSING MONEY AND I'LL SEE YOU AT THE LORD'S DINER SIGNING FOR YOUR FREE MEAL. JUNIOR THIS AIN'T NO GAME AND I AIN'T LAUGHIN SO TAKE THIS SERIOUS AND I WILL TOO

Posted by: NIGHTMARE ON PAWNEE on May 28, 2006 02:38 AM

GOOD DAY TO YOU ALL,
YOUR PROBABLY WONDERING WHY GAPP WON'T JUST GO AWAY.WEEKS HAVE WENT BY SINCE I WAS ARRESTED FOR ROBERT BEING CUT ON HIS FOREARM,WHILE TONY DEMARCO YOU CHANGED MY LIFE THAT DAY IN JANUARY FOR EVER;SEE YOU WERE AND ALWAYS WILL BE WRONG FOR BEING A COP CALLIN? WHY WOULD I BE MINDING MY OWN BUSINESS AND CUT THIS KID INTENTIONALLY YOU HAVE YOUR THEORY AND I HAVE MINE. LETS TALK FACTS THAT YOU WAS SO CONTENT ON TONY AND JEREMY.WORKFORCE FOR WICHITA COMES IN PART FROM K.D.O.C. WORKRELEASE PROGRAM AND SINCE ITS NO MYSTERY TO U OR ME. POLICY IS IF FOR ANY REASON A K.D.O.C. INMATE VIOLATES PUBLISHED ORDERS HE IS ROLLED BACK TO POPULATION AND GIVEN A NEW CHARGE SO WHAT HAS HAPPENED IS JEREMY DROPPED THE BALL ON EVERY EMPLOYEE THAT WAS IN CONTACT WITH THIS INMATE BECAUSE HE SHOULD HAVE NEVER TOUCHED ME AND WHEN HE DID HE SHOULD HAVE AS WELL WENT TO JAIL FOR ASSAULT IM NOT GUILT OF CUTTING THIS INMATE IM GUILTY OF NOT LETTING K.D.O.C. HANDLE THEIR INMATE THIS IS NOT A DEAD ISSUE AND BECAUSE THIS SAME INMATE GOT AWAY WITH PUNCHING A EMPLOYEE AT ANOTHER STORE WE GOT A PROBLEM JIFFY LUBE IS NOT FIT TO KEEP INMATES WORKING ON ITS PAYROLL.TWO REASONS:#1 JEREMY YOUR THE SUPERVISOR THAT K.D.O.C. LETS THE INMATES GOTOWORK FOR BUT THERES ONE PROBLEM YOU DONT JUST WORK THAT ONE STORE SO HOW ARE YOU TO MONITOR INMATE WHEN YOU AREN'T THE PERSON THE INMATE IS WORKING FOR YOU KNOW THIS IS WRONG AND HAD THIS INMATE BEEN SUPERVISED PROPERILY I WOULD STILL HAVE A DAMN JOB.#2WHY DID YOU TAKE THE WORD OF ROBERT.WAS IT BECAUSE YOU FELT SORRY FOR THE CONVICTED AGGRAVATED BATTERY WITH INTENT TO DO BODILY HARM CUT ON HIS FOREARM. GIVE ME A BREAK BEFORE YOU EVEN NEW WHAT REALLY HAPPENED I WAS GUILTY AND YOU KNOW WHAT YOUR GUILTY TOO. GUYS HAVE NO IDEA WHAT REALLY HAPPENED BUT I WILL SAY THIS IF YOU WANTED ME GOT YOU SHOULD HAVE JUST SAID"GAPP THIS AINT NO GAME" I WOULD HAVE MADE CHANGE BUT INSTEAD YOU TAKE THIS ISSUE AND MAKE ME OUT TO BE LIKE B.T.K.AND I HAVE NEVER A MY LIFE GOT A BATTERY CHARGE LIKETHE INMATE WHO GRABBED ME. JR. YOU BETTER GET OFF YOUR ASS AND START POPPING UP AROUND TOWN AT YOUR STORES AND REGULATING THESE CREWS BECAUSE YOUR LOSING YOUR ASS EVERY DAY IN EVERY STORE BECAUSE THESE MORONS ARE GIVING AWAY EVERY THING THEY CAN JUST TO MAKE BONUS OR CAR COUNT YOU WILL BE CUSSING FOR TELLING YOU WHAT TO DO AND I SHOULD NOT GIVE A SHIT ABOUT YOU AND YOUR MONEY BUT I HAVE INTEREST IN MAKING SURE THAT YOUR RED TRUCK DRIVEN PUNKS GET THEIRS AS WELL AND JR. IF YOU WANT PROOF OF WHAT IM TELLING TALKING ABOUT. JUST CALL ME.... THIS ISNT GOING AWAY IM GOING TO STAY ON TOP OF THIS UNTIL I SEE THAT THINGS ARE RIGHT AND THAT HASN'T BEEN SINCE BEFORE SIR WENT DOWN ILL YOU THINK ITS A GAME I DONT AND WE CAN TALK ABOUT WHAT I SEE ON A DAY TO DAY BASES AROUND WICHITA IT AINT WHAT I WOULD CALL QUALITY REALLY ITS ABOUT HAVING PRIDE BUT HOW CAN YOU HAVE PRIDE IF YOU WORK FOR JEREMY WHO IS THE BIGGEST HE SAID SHE SAID BS YOU GOT CAUSING PROBLEMS BECAUSE HE SHOULD BE DOING AMY"S DESK JOB.CONTINUE TO ACT LIKE YOU AIN'T LOSING MONEY AND I'LL SEE YOU AT THE LORD'S DINER SIGNING FOR YOUR FREE MEAL. JUNIOR THIS AIN'T NO GAME AND I AIN'T LAUGHIN SO TAKE THIS SERIOUS AND I WILL TOO

Posted by: NIGHTMARE ON PAWNEE on May 28, 2006 02:38 AM

GOOD DAY TO YOU ALL,
YOUR PROBABLY WONDERING WHY GAPP WON'T JUST GO AWAY.WEEKS HAVE WENT BY SINCE I WAS ARRESTED FOR ROBERT BEING CUT ON HIS FOREARM,WHILE TONY DEMARCO YOU CHANGED MY LIFE THAT DAY IN JANUARY FOR EVER;SEE YOU WERE AND ALWAYS WILL BE WRONG FOR BEING A COP CALLIN? WHY WOULD I BE MINDING MY OWN BUSINESS AND CUT THIS KID INTENTIONALLY YOU HAVE YOUR THEORY AND I HAVE MINE. LETS TALK FACTS THAT YOU WAS SO CONTENT ON TONY AND JEREMY.WORKFORCE FOR WICHITA COMES IN PART FROM K.D.O.C. WORKRELEASE PROGRAM AND SINCE ITS NO MYSTERY TO U OR ME. POLICY IS IF FOR ANY REASON A K.D.O.C. INMATE VIOLATES PUBLISHED ORDERS HE IS ROLLED BACK TO POPULATION AND GIVEN A NEW CHARGE SO WHAT HAS HAPPENED IS JEREMY DROPPED THE BALL ON EVERY EMPLOYEE THAT WAS IN CONTACT WITH THIS INMATE BECAUSE HE SHOULD HAVE NEVER TOUCHED ME AND WHEN HE DID HE SHOULD HAVE AS WELL WENT TO JAIL FOR ASSAULT IM NOT GUILT OF CUTTING THIS INMATE IM GUILTY OF NOT LETTING K.D.O.C. HANDLE THEIR INMATE THIS IS NOT A DEAD ISSUE AND BECAUSE THIS SAME INMATE GOT AWAY WITH PUNCHING A EMPLOYEE AT ANOTHER STORE WE GOT A PROBLEM JIFFY LUBE IS NOT FIT TO KEEP INMATES WORKING ON ITS PAYROLL.TWO REASONS:#1 JEREMY YOUR THE SUPERVISOR THAT K.D.O.C. LETS THE INMATES GOTOWORK FOR BUT THERES ONE PROBLEM YOU DONT JUST WORK THAT ONE STORE SO HOW ARE YOU TO MONITOR INMATE WHEN YOU AREN'T THE PERSON THE INMATE IS WORKING FOR YOU KNOW THIS IS WRONG AND HAD THIS INMATE BEEN SUPERVISED PROPERILY I WOULD STILL HAVE A DAMN JOB.#2WHY DID YOU TAKE THE WORD OF ROBERT.WAS IT BECAUSE YOU FELT SORRY FOR THE CONVICTED AGGRAVATED BATTERY WITH INTENT TO DO BODILY HARM CUT ON HIS FOREARM. GIVE ME A BREAK BEFORE YOU EVEN NEW WHAT REALLY HAPPENED I WAS GUILTY AND YOU KNOW WHAT YOUR GUILTY TOO. GUYS HAVE NO IDEA WHAT REALLY HAPPENED BUT I WILL SAY THIS IF YOU WANTED ME GOT YOU SHOULD HAVE JUST SAID"GAPP THIS AINT NO GAME" I WOULD HAVE MADE CHANGE BUT INSTEAD YOU TAKE THIS ISSUE AND MAKE ME OUT TO BE LIKE B.T.K.AND I HAVE NEVER A MY LIFE GOT A BATTERY CHARGE LIKETHE INMATE WHO GRABBED ME. JR. YOU BETTER GET OFF YOUR ASS AND START POPPING UP AROUND TOWN AT YOUR STORES AND REGULATING THESE CREWS BECAUSE YOUR LOSING YOUR ASS EVERY DAY IN EVERY STORE BECAUSE THESE MORONS ARE GIVING AWAY EVERY THING THEY CAN JUST TO MAKE BONUS OR CAR COUNT YOU WILL BE CUSSING FOR TELLING YOU WHAT TO DO AND I SHOULD NOT GIVE A SHIT ABOUT YOU AND YOUR MONEY BUT I HAVE INTEREST IN MAKING SURE THAT YOUR RED TRUCK DRIVEN PUNKS GET THEIRS AS WELL AND JR. IF YOU WANT PROOF OF WHAT IM TELLING TALKING ABOUT. JUST CALL ME.... THIS ISNT GOING AWAY IM GOING TO STAY ON TOP OF THIS UNTIL I SEE THAT THINGS ARE RIGHT AND THAT HASN'T BEEN SINCE BEFORE SIR WENT DOWN ILL YOU THINK ITS A GAME I DONT AND WE CAN TALK ABOUT WHAT I SEE ON A DAY TO DAY BASES AROUND WICHITA IT AINT WHAT I WOULD CALL QUALITY REALLY ITS ABOUT HAVING PRIDE BUT HOW CAN YOU HAVE PRIDE IF YOU WORK FOR JEREMY WHO IS THE BIGGEST HE SAID SHE SAID BS YOU GOT CAUSING PROBLEMS BECAUSE HE SHOULD BE DOING AMY"S DESK JOB.CONTINUE TO ACT LIKE YOU AIN'T LOSING MONEY AND I'LL SEE YOU AT THE LORD'S DINER SIGNING FOR YOUR FREE MEAL. JUNIOR THIS AIN'T NO GAME AND I AIN'T LAUGHIN SO TAKE THIS SERIOUS AND I WILL TOO

Posted by: NIGHTMARE ON PAWNEE on May 28, 2006 02:39 AM

Hello,
I was just at jiffy lube in Frederick, MD I believe rt.40. Let me just say that they are a life saver. I have 1998 volvo wagon and I was roasting from my A/C not working properly. I went to The "lube center" and after two hours, one of the techs came and told me that I had problem with my vehicle. My a/c wasn't working, because there was some type of blockage in my lines and they can fix it next door for about $300. I said"thanks, but no thank you". I then proceeded to Jiffy Lube where I met Mr. Ray Spriggs the manager at this particular Jiffy Lube. He made my day, WOW did he!!!!!!!!
I explained to him the "problem" the other shop found and asked him if he could take a look. He pulled my car into the bay and 10 minutes, explained that my particular car has only one way to recharge it's A/C unit. He said "there isn't any problem I see at this time". I asked him if he could do the service and 15 minutes after that I was on the road cool as can be. I have read horror stories about Jiffy Lube and I would like to say they haven't been to the one in Frederick,MD. The people are nice and professional, the manager is on the top level of customer satisfaction, he speaks well, educated, no bull and pretty easy to look at to boot.
Carol J.

Posted by: Carol Johnson on May 31, 2006 05:54 PM

Yeah Gapp, I'm wondering why you just won't go away... or take your problems face to face instead of on an anonymous internet message board. I'm also wondering who the hell taught you how to write? No wonder you got fired from "Jilly" Lube.

And Carol, what did this handsome fella Spriggs use to grease your ass? I'm guessing synthetic, esp if you walked away not knowing what REALLY happened.

Posted by: anAGMonce on June 5, 2006 07:00 PM

Is this a bag on JLI site or what? Too funny all you 'employees' defending your company, ex-employees dissing it, and various customers bitching or praising. Just my observations so wtf? Anyways, JL has been OK. Just OK, like my 1996 Dodge Ram needed a differential fluid change twice in about 4 years. JL didn't offer the $10 additive that Chrysler recommends but Oil Stop did (when I had it done the second time). Props to Oil Stop. I was hesitant, but my manual said you're right.
Case two: my automatic tranny service. Not all JLs do the pan service. The one in Folsom CA used to. Did it once after bitching that my 'high mileage' truck would probably leak if they touched it. Props to JL for their confidence. Not only did the truck hold up, they said I'd be good to go for another 50K miles (since I had the T-Tech service performed as well). News to JL: They don't know what they're talking about-Chrysler recommends the pan drop once a year or every 12K miles because the filter is paper or fabric. It's not metal, so the T-Tech service doesn't 'clean' the filter. Doesn't matter, I traded it in for my new truck.
Case 3: 2005 Chevy Silverado 1500 Z71 with 17K miles. I just had my 3rd oil change today because I didn't feel my cross country trip would destroy my engine if I didn't have an oil change immediately performed when I hit my destination. In fact, my truck has an Oil Life Management system that tracks temp and revs to compute the actual life remaining on my current oil. I know it doesn't know the amount of dirt in the system, nor the type of use (hauling, etc.), but it was put in place by GM to what...Destroy my engine by neglect? As long as JL uses GM Standard GM6094M and displays the API Certified for Gasoline Engines starburst symbol, then I should be fine, right? No mention of Mobil One here???? Well, I felt guilty after my second oil change that I forgot to reset my Oil Life Management System (who has the time to stomp on the gas pedal three times in five seconds with the ignition in the run position???), so I had these idiots change the oil only 5000 miles after the second. Still, the average is under 6000 miles, which is still under the recommendations of most manufacturers, so what the hell?

So, why my rant??? With such a low mileage vehicle, the clowns at the JL in Herndon, VA stripped the head on my drain plug. I thought they were supposed to help me, not ruin things? So, the first oil change did damage that the Chantilly, VA store pointed out. Once I showed them my receipt from Herndon, they said they'd replace it for free. I didn't verify it that they did, but today's visit didn't remind me it was damaged, so I will just assume that Herndon has idiots.

Second reason for rant: Me. Yep, Me. I did not pull out my owners manual like I usually do. I know they are on some bonus/commission plan and usually do the other maintenance myself. However, 17K miles seemed reasonable that I needed to replace my air filter. After all it had dirt on it, so it was dirty.

So, all you defenders of the oil changing community, what did the technician not tell me ("omit" for the understanding challenged) when he only told me the manufacturer recommends I change it? I'll give you a hint: page 5-16 of my 2005 Silverado owner's manual mentions a device (if equipped). To the knowledge transfer challenged, it means "if it's there, use it". The other hint is on one of GMs websites where you can customize your maintenance schedule based on what you drive and how you drive (I chose the recommended HEAVY), so there's no excuse of traffic, heat, dirt, etc. I live in a city and only drove on gravel once on an off ramp in Wyoming because I had to check on something in the bed. Remember, it's a Z71 so my air cleaner is a high capacity one, so don't bitch about dirt.

If none of you grease monkeys can figure it out, I'll clue you in on my conversation tomorrow. I'm going to show the manager how pissed I am at wasting $22 on a filter I didn't need and test his/her knowledge.

Yes, I'm bad because I assumed it needed to be changed at 12K or so. Even if the filter was dirty, it'd have to be severely clogged to have a noticeable impact. This filter is huge compared to the one in my Ram. I usually change those myself, but figured while they're in there, why not. Right???

So, can any of you tell me if I need my injectors cleaned as they say? What about that crack head tree hugger that posted two years ago? Is your head clear or you still doing pot and sniffing fumes? That's one thing not mentioned in my manual, and I'm thinking of ordering a Chilton's Repair manual to see if they say so. I'd hate to waste 70 bucks on it. Otherwise, I'll just dump some Techroline from Costco in the tank and see if that helps.

So, a recap: I'm a long time JL customer. Basically happy, or I wouldn't go back. Kinda pissed at being overcharged for oil disposal fees in CA, but got a coupon that I used from the class action suit they settled. Not too happy in VA and thinking of saying good bye since this truck is new and not 'high mileage' where they can blame ME for not maintaining it. Yes, I do believe in changing fluids on time, especially the tranny, to avoid dumb repairs, but a stupid filter when its clearly published to just 'shake the loose dirt' and only replace if it is 'crusted' with dirt.

OK, I'll tell you about this device tomorrow AND let you know if I get a refund or a coupon off on my next visit for selling me an item I didn't need and actually researching it online. rat bastards.

Comment for all you late night posters: use a freakin' spell checker and grammar. It makes these posts easier to read and adds credibility to your arguments. Just preview your post and copy/paste to Outlook or Word (or install IESpell if you can find it).
Sincerely, Eric in VA

Posted by: Eric in VA on June 7, 2006 09:44 PM

Eric, fuel system cleaning is an additive in the gas tank, a throttle body cleaning, and a combustion chamber cleaning. For the fuel injectors, they dump a $2 cleaner in your gas tank. For the throttle body they spray carburetor cleaner into it to clean the carbon. For the combustion chamber cleaning they take a main vacuum line and drip a cleaner into it.

If they were smart about it, they'd do the combustion chamber BEFORE THE OIL CHANGE, as that liquid can leak past the rings and into the pan. I don't know if it'll affect the oil, but I know it does not help. Because this has the potential to smoke, some employees think it's cool to dump the whole bottle in as fast as they can, and floor the gas pedal to create blinding smoke clouds.

For the throttle body, they should directly spray it and wipe it down, instead of SPRAYING IT INTO THE INTAKE PIPE WITH THE ENGINE RUNNING, risking premature MAF sensor burnouts.

You tell me, after reading some of these posts, if you think they'd be smart about it.

You can buy 2 bottles of fuel tank additive, and a spray can of carburetor cleaner and do it yourself at home for $6. Then go drive down the road to get your oil changed.

Posted by: an AGM once on June 8, 2006 06:53 AM

As of right now, I am in the middle of finding a new mechanic but I needed a quick oil change and a transmission flush. So. I thought "I'll just go to Jiffylube real quick and get one." The kid told me 10 minutes. After 40 min. of waiting (3 people working on one car) I almost left, til they brought my car into bay 2. The guy working on my car told me a few more minutes and I would be all set. As I'm watching through the window, I see one of the employees spray something on my car. When I was rung up, the girl said they gave me $20 off and a free oil change next time because they sprayed MOTOR OIL on and in my car!!!! My boyfriend flipped out and we ended up going to the police station. Needless to say I got a free car detail worth $150.
I will never go back to Jiffylube ever agian!!!

Posted by: Shauna on June 22, 2006 02:09 PM

Recently I was in the Easley,SC area and I found the greatest place to get an oil change. It is called Dipstick. It is a female owned and operated business. The girls are really clever and accomplished technician. I would also add that they are the most beautyful technician that ever touched my car. They treated my beloved car like I would have liked them to treat me. I wish I was a car -)

From now on this is my place. Try it and let us know what you think! BTW they have a web site.

http://www.dipstickfastlube.com

Looking forward to read you

Posted by: Louis on June 29, 2006 12:50 PM

Recently I was in the Easley,SC area and I found the greatest place to get an oil change. It is called Dipstick. It is a female owned and operated business. The girls are really clever and accomplished technician. I would also add that they are the most beautyful technician that ever touched my car. They treated my beloved car like I would have liked them to treat me. I wish I was a car -)

From now on this is my place. Try it and let us know what you think! BTW they have a web site.

http://www.dipstickfastlube.com

Looking forward to read you

Posted by: Louis on June 29, 2006 12:51 PM

Recently I was in the Easley,SC area and I found the greatest place to get an oil change. It is called Dipstick. It is a female owned and operated business. The girls are really clever and accomplished technician. I would also add that they are the most beautyful technician that ever touched my car. They treated my beloved car like I would have liked them to treat me. I wish I was a car -)

From now on this is my place. Try it and let us know what you think! BTW they have a web site.

http://www.dipstickfastlube.com

Looking forward to read you

Posted by: Louis on June 29, 2006 12:52 PM

Recently I was in the Easley,SC area and I found the greatest place to get an oil change. It is called Dipstick. It is a female owned and operated business. The girls are really clever and accomplished technician. I would also add that they are the most beautyful technician that ever touched my car. They treated my beloved car like I would have liked them to treat me. I wish I was a car -)

From now on this is my place. Try it and let us know what you think! BTW they have a web site.

http://www.dipstickfastlube.com

Looking forward to read you

Posted by: Louis on June 29, 2006 12:57 PM

Those Dipstick fastlube girls look like they might be fun for a couple of nights! Of course, after they washed themselves thoroughly and properly!

Posted by: anAGMonce on July 3, 2006 06:14 PM

I brought my new 2005 MDX for the oil change a Jiffy Lube. I appears they left something under the hood and closed it. Now I have a bent hood on my new SUV. They claimed no fault. Thanks Jiffy

Posted by: James on July 19, 2006 10:21 AM

Did you ever get cold fries and never eat fast food again? Leave automotive service to the profesionals. Good Techs are hard to find but you have a better chance finding one in a place that actually specializes in automotive service. I wouldnt eat one of my dads cheezeburgers much less take advice on mecanical work on my car. I know ther are horror stories about Jiffy Lube, but you cant live life in fear of what may happen when you eat fast food or get work done on your car for that matter. My crew is 100% professional and all my customers are loyal. I suggest trying another jiffy lube like the one I work at.

Posted by: mike tech on August 15, 2006 08:34 PM

Jiffy Lube on Green bay Rd, IL cost me $45 for the oil change and an air filter change. Oh.. and then another $450 to change the oil pan because they cross thread the oil plug and I had to get the whole oil pan replaced. If you like spending $500 for oil changes... I'd recommend jiffy lube also

Posted by: not happy on August 17, 2006 07:56 AM

Oak Lawn, Illinois- j-lube #447 My wife stops by j-lube to get the oil changed in her Honda. She says "no" to all of the things they are trying to sell her. Smart girl! Next morning, just out of curiosity, I decided to check the oil level. WAY-WAY-WAAAAY above the full hole on the dipstick! Too much oil in the engine! I return to the shop. I pull in and request the manager to check the oil level. He shows me the dipstick and says "See, everything's all right"! I pointed out to him that the full hole on the dipstick is "way down here" and NOT "way up there"! "Oh, so do you want me to fix it?" (No stupid, I want to drive around so the oil will foam, increase the oil pressure, and ruin my engine!) "Give me five seconds on bay 2" says the manager. They drain oil. He takes out the dipstick looks at it and then shows it to me. The level is a quarter BELOW THE FULL MARK! I pointed to the full mark on the dipstick and said, "you have to add oil now!" He adds oil. I had him chek the oil level and show me 2 more times before I was satisfied. He lowers the hood. "Is that it?", I said. "That's it." he said. What?? I take time off to bring my car back because you can't do your job right and no, "I'm sorry", or not even a coupon for my next oil change! (Like I would ever go there again) Imagine, I am showing the MANAGER how to read a dipstick!!! I am very dissatisfied. How many other cars left that shop with too much oil in them? How many customers, especially women, are going to check the oil level after they have their car serviced at Jiffy Lube? How about 0! Why should they? The customer puts trust in the business to do do their job right. Is the customer supposed to double-check the mechanic? How many customers take it for granted that the level is correct when the mechanic shows them the dipstick and says "it's ok." How about all! Some customers don't know. They trust those whose business it is to do it right. How can a man who is the manager of of a jiffy lube not be able to read a dipstick! Qoute: THE JIFFY LUBE PLEDGE OF SATISFACTION: "...if we fail to meet your expectations in any way, please see the service manager..." Why? So I can teach him how to read a dipstick! The incompetence is staggering! I am amazed that after all the poor postings on this website someone can still say, "I recommend Jiffy Lube".

Posted by: Barry on August 22, 2006 11:14 AM

Speaking of Jiffy Lube, I'm wondering if you saw on the web the undercover investigation by KNBC-TV in Los Angeles. It pretty much puts the final nail in the coffin for Jiffy Lube.

http://www.nbc4.tv/mechanicinvestigation/8881193/detail.html

Tim

Posted by: Tim on August 24, 2006 07:13 AM

Ok, Jiffy Lub does a crappy job and they do rip you off. I went into my local Jiffy Lube in Owatonna Minnesota and they kept pressuring me into buying replacement items for my car even though I didn't need it. I came in for an oil change, and thats all I wanted. Instead they start ripping parts out of my vehicle and bringing them up to me and telling me that they needed to be replaced. When they showed me my air filter, I agreed to have that replaced... So I had my mind set on paying for an oil change and a replaced air filter... When I went to pay for the services on my vehicle my bill was unnecesarilly large. They were going to charge me $120.00.. I was supprised and asked why an oil change and a replacement Air filter had to cost so much... Then I was told that they had done numerous other "repairs" to my vehicle. Non-the-less, I was Outraged! I may be female, but I'm not stupid. Ever since this incident, Jiffy Lube has permantly lost my business. I now take all of my vehicle concerns and needed repairs to the automotive department to the local Fleet Farm and I have had Excellent service ever since I changed my automotive repair shop.

Posted by: Anna on August 30, 2006 02:07 PM

I haven't gone to jiffy lube yet but i was looking for an address when i ran into this forum ...I had a bad problem with walmart with the bottom of my oil pan ..they put the wrong plug on it and stripped the crap out of it ...SO DON'T GOTO WALMART- they're cheap but thats their quality too you want cheap quality work on your car - its the 2nd most expensive thing in life after your house ...take care of you car. I'm having 2nd thoughts with jiffy lube...take care .

Wolf

Posted by: wolfsnigs on August 31, 2006 12:44 PM

I had my oil changed at the Jiffy Lube in north Rochester, MN off highway 52. About three weeks after doing so, and driving in a heavy snow, I noticed my oil light blinking red and pulled off into the nearest gas station. I popped the hood and checked the oil, and to my surprise there wasn't any!! Or at least so little that it didn't show up on the stick at all. I had just bought the car, used, 2 mos ago, and still owed close to 6k on it. I couldn't believe what was happening, as i've allready had more than my share of car problems. I looked under the car to see if anything looked bad, and saw why there was no oil on the dipstick. It was all underneath my car. I had the car towed to a reputable mechanic who told me the following day that the oil plug had fallen off. I asked how that could have happened and he said that it was just not properly tightened. I asked if there was any other possible way this could have happened, and he said that short of someone sabatoging my car, no. And considering that I drive a volkswagen beetle so low to the ground that you can't get underneath it without raising the car (and have no enemies) that is extremely improbable.

Since I had the car towed using my road service, I didn't have to pay for that, but the mechanics bill to put on a new plug, check the car, and fill up the oil w/ pure synthetic was $103. I immediately went to the Jiffy Lube that had done my oil change and asked to talk to the manager. The manager claimed that such
things NEVER happen there, but agreed to reimburse me taking copies of my invoices. He said that "corporate" would mail me a check and some vouchers for
free service (as if i'd use them..)

it's been 13 months and i've never recieved anything. I called at around six months and talked to the same manager ( I would have gone in, but I moved to Miami, about
one month after the incident). He said he didn't understand why I hadn't recieved my check and would call and find out, and took my new address (which the post office
forwarded to anyway).

Jiffy Lube sucks!!!

Posted by: Carlos in Rochester, MN on September 13, 2006 07:37 AM

My name is Robert and I'm an assiant manager at a Mobil 1 Lube Express and I just wanted to say that ALL Jiffy Lubes suck and soon Mobil 1 will put them out of business

Posted by: robert on September 13, 2006 06:43 PM

i have worked at Jiffy lube in Southern California for 3 yrs and 8yrs at Ezlube what i have noticed working at both places is a lack of hands on training of actual work they train so hard to teach sales to customers but nothing goes into the actual work to prevent stripped drain plugs,noticing bad filters the double gasket, they are on a time limmit so everything is a rush job and when you have untrained ppl going as fast as they can mistakes happen being a manager at both places i have seen it all from scaming customers to tech error he best way not to get screwed on the work on your car is two ways tell them to take there time and do it right give them atleast 15 to 20 min of your time and ask them before you leave if they could chek your drain plug and filer one more time to make sure everything is good.. some times on the newer cars they have skid plates under the oil filters and even with a 3 min wash down oil might still drip off , i am not making excusses for the oil change buisness just alittle insight, most ppl show up on there lunch hour or 30 min and they show up with 20-40 other ppl so the guys feel rushed to go as fast as they can and mistakes happen they are only humian most jiffylubes in southern california do a great job not much presure to buy the store and they seem to be honest for the most part i no longer work in the oil change industry so i am not taking sides but if you give the lube shops time most mistakes can be avoided and to the jl rep on here .. Train your people to work the pit and notice stripped plugs train your ppl to take there time and for god sake pay your ppl more then $6.50 an hour and the quality of your work will inprove because you will have more ppl with experance applying for jobs ...

Posted by: KEVIN on September 21, 2006 06:10 AM

Try video http://www.nbc4.tv/video/9152183/detail.html

Posted by: Dens on September 27, 2006 11:10 AM

I work for the old J lube too, and mistakes do happen, but as far as I know, I've caught all mine. I've double gasketed once, felt like an idiot, fixed the problem and put in about another half quart of oil. We don't exactly do it to the normal standards in the fact that if we mess up, we take the time to fix it and don't really worry about the time. If it takes an extra 5 minutes, to do it right, oh well. Corporate complains about our time, our manager passes it on to us, and we all pretend like we'll try to speed it up, and go about doing it the way we do it, which rarely causes any mistakes other than the occaional, not good enough vacuum job, or window.

Posted by: Theo on September 27, 2006 02:40 PM

Try video http://www.nbc4.tv/video/9152183/detail.html

Posted by: Dens on September 27, 2006 11:10 AM

LMFAO.. YEAH THAT HAPPENS TO that wasn't the jl i worked for in the past..those are p****-cola jl i think one of them might have been the franchise i use to work for not saying that doesn't happen every lube shop/mech has a problem with that at one time or another it comes down to employese everywhere you go you run into lazy ppl i have had my share of problems at econo lube and tune as well as ase certifide tripple A approved mech shops of work being sold and not done i have a chrysler town and country mini van when i took to a DEALERSHIP didn't put the right fluid back or not enough in and in 8000 miles the transmission broke and then they tryed to charge me 3000 dollors for a new one and thats a dealer you just have to have faith that ppl will do the right thing when it comes to you not everyone is a theif or is out to still your money.. it is a tough thing to find someone you can trust and that will do you right .. but i have seen many of those chn 4 chn 6 chn 9 tv exclusives fraud under cover reports they come out normaly durings sweaps week and they target anyone they can .. in the auto industry i have had myself on a few of them.. only one was bad my lower bay tech was showing broke down fluid out of the rear diff i still rec. by millage and left it up to the customer but they tryed to twist what i was saying with some editing tricks and when it went to court they had to show the unedited version and it showed the truth wich was never aired on tv .. so don't beleave what you see on the news they do whats right for them and for there ratings ... i still belave that jl overall does a great job that was 6 bad tv reposrts out of the 1100 jl in socal .

Posted by: KEVIN on October 1, 2006 10:55 AM

Yep, on September 29, 2006, a Jiffy Lube in Knoxville, TN over-filled my engine oil, too. I had to go back and have them remove the excess. Thankfully, I had driven only 40 miles before I realized it, and I hope that it didn't damage my engine...

Posted by: russell on October 2, 2006 05:55 AM

first off im a Jiffy Lube employee and all i have to say is:

CHANGE YOUR OWN GODDAMN OIL YOU LAZY FUCKS, ITS NOT HARD AT ALL!!!!!

Jiffy Lube customers are the dumbest people in the world, first off they pay $30+ for a simple oil change that costs less than $15 dollars and 15 minutes of there worthless life.

second off what kind of service do you expect coming from punk teenagers that make $6.50 and hour????

solution: CHANGE YOUR OWN OIL YOU LAZY WHORES!!

Posted by: JIFFYLUBE FOLSOM on October 2, 2006 10:17 PM

It's all a bunch of crap anyway. Why do they even call it Jiffy LUBE? They wouldn't even know how to grease a car if one with grease fittings drove in.

Posted by: jay on October 12, 2006 01:46 PM

I've worked at jiffy lube for 5 years now, If you think you've seen it all, I've seen it all. I got customers that think there the fucking mechanics. I got people telling me "I had my oil changed at jiffy lube last, and now my wipers don't work anymore, or my brakes down feel right" Give me a break you people are rediculous, if you had any idea of how a car works you would'nt be calling me over retarded shit.

Posted by: assistant manager on October 15, 2006 06:32 PM

As a Jiffy Lube team member of 3 years I have seen alot of the problems mentioned above. I have seen customers leave angery and even more leave pleased with their service. The store I work at is in Springfield, Mo. Jiffy Lube is America #1 oil change for a reason. Convience. I will agree that there are some employees that honestly just dont care about the customers car. These kind of people dont need to be in a customer service position and that is what Jiffy Lube is, customer service. I deal with it everyday and that is why our store has gone through 4 complete crew changes since I have started. It can not be tolerated. These customers that get angery and complain on here about their service or damages, dont have a clue what it is to work on a car that has not been properly maintained.
It is part of the job to sell ancillary services if needed or recommended by the manufacturer. Yeah, we want to sell you these services. We have to eat too.

Posted by: jack jiminy on October 16, 2006 03:11 PM

Just another whiny complain from you pissants. I swear to god, you are the worst type of customer, and I pray to GOD you don't show up at my store, lest you lower everybody's IQs by popping up there.

Let me say this loud and clear, you ignorant fucks.

WE ARE NOT MECHANICS, WE ARE TECHNICIANS. WE CHANGE YOUR FUCKING OIL, NOT WORK WONDERS ON YOUR CAR. WE PROVIDE EXTRA SERVICES YOUR CAR MAY NEED. TELLING YOU THE CAR IS DUE IS NOT "PRESSURING" YOU, YOU IGNORANT PRICKS, IT'S LETTING YOU KNOW WHAT NEEDS TO BE DONE.

GOOD GOD, YOU PEOPLE ARE FUCKING RETARDED.

Posted by: Jason R(Store 457) on October 23, 2006 07:13 AM

I have worked for jiffy lube for about 1 year now. my store is #1949 glendale AZ. just to set the record straight,..we are honest and we do not screw people over. i think some people i work with shouldent be around cars. can u honestly expect jiffy lube to find smart, experienced tech's for 7.50 an hour? so you really are taking a chance, but. not all stores are the same, find a good one and they will take care of you.

Posted by: Chris K. on October 24, 2006 10:11 PM

ok whoever Aneesh is who posted a comment on September 2, 2003 11:43 AM is a fucker retard! jiffylube does not do engine tune ups such as spark plugs and wires.. its like saying when we rotate your tires we will do you brakes for 59.99 as a special.. but jiffy lube doesnt do breaks...
stop lying and get a fucking life.. you fucking depressed retard!

jay.. you a punk bitch and your the guy who likes taking it in the ass!

and whoever posted this make perfect since...
first off im a Jiffy Lube employee and all i have to say is:

CHANGE YOUR OWN GODDAMN OIL YOU LAZY FUCKS, ITS NOT HARD AT ALL!!!!!

Jiffy Lube customers are the dumbest people in the world, first off they pay $30+ for a simple oil change that costs less than $15 dollars and 15 minutes of there worthless life.

second off what kind of service do you expect coming from punk teenagers that make $8.50 and hour????

solution: CHANGE YOUR OWN OIL YOU LAZY WHORES!!

Posted by: josh on October 25, 2006 04:18 PM

I am the asm at a JLI corp. store not any of the franchisee's and I will tell everyone the GODS HONEST TRUTH. JIFFY LUBE was bought out several years ago by Pennzoil - Quaker State and the whole environment of the company switched to SELL SELL SELL. and this is where a lot of these complaints come from. Recently this conglomeration of pennzoil and jiffy lube where bought out by ROYAL DUTCH SHELL and since this time the entire focus has switched to increasing "CAR COUNTS" meaning getting as many customers as we possibly can and keeping them by provideing the best possible service. I myself was Disiplined(sp?) for "closing early" the time was 5:59pm and we closed at 6pm I hadnt had a customer in 45 minutes so we cleaned and prepped the store for the next day and a car pulled in the lot and one of my CT (courtesy techs told the customer that we were closed and the guy got pissed and drove away the next morning he called customer service and I got written up

THIS IS JUST A MESSAGE TO ALL THE PEOPLE THAT ARE CONCERNED ABOUT JIFFY LUBE WE ARE VERY SERIOUS ABOUT CUSTOMER SERVICE THE COMPANY IS NOW A PACESETTER COMPANY MEANING THAT YOU WILL BE GETTING THE SAME SERVICE

THE NEW COMPANY MOTTO IS NOW

Fast, Trustworthy, Knowledgeable.....Everytime Everywhere

Posted by: Bruce h on November 3, 2006 06:08 PM

A jiffy lube in huber heights ohio waited on a cuatomer when I was clearly first in line. The attendant told the manager that I was first. I feel that it was racial discrimination. I will never go there again.

Posted by: Derrick Roberts Sr on November 6, 2006 03:39 PM

I have read alot of the posts from JL employees & I have to agree all they do is sit there & pressure you to sell. They are always complaining about ticket average if not $20.00 overbase of a $36.99 oil change. They want you short staffed so labor costs are down. Then they want to degrade the employees by having them go hold signs by the side of the road no matter what the weather is outside. The start out pay is $6.00 an hour which is a total joke. The RM's & the DM's pressure the employees so much that's when the customer pressure begins cause if the ticket isn't up they don't get their fat bonus checks. I've witnessed the DM's doing shady stuff while at stores that customers would not believe. Just wanted to let you all know why so many messed up things happen to your car when the employees are pressured by the higher up's so much.

Posted by: Mid TN JL worker for Lucor Inc. on November 8, 2006 08:57 PM

I was about to apply to work at Jiffy Lube, because it is very close to my house. However, I have decided there is not a chance in Hell I will ever spend any of my time working for these people for two reasons. One I hate trying to rip people off, trying to sell them something they dont even need. The second reason is I am probably not qualified enough, because I know how to spell correctly. Thanks for all the comments from all the Ex Jiffy lube workers, who saved me from that terrible fate!

Posted by: Mike on November 16, 2006 01:01 AM

I had to laugh when I saw somebody post that the oil and the filter's Jiffy Lube uses are crappy! I have nothing to do with Jiffy Lube so I have no reason to stand up for them but the oil they use in thier oil guns is the same oil you get in a can. In fact you can choose to get oil from a can at Jiffy Lube if you desire. And as for the filter, oil or air filter there are very few manufacturers of them and they have all met or exceeded all specs. In fact if I ever buy an oil or air filter I use the very same ones Jiffy Lube uses. You might want to do a little research before making false and uneducated statements.

Posted by: James on November 20, 2006 04:09 PM

I took my car into the Jiffy Lube in Ashburn Va for an ordinary oil & lube. They did not tell me they were short handed and it took 3 hours. When I emailed the national headquarters nothing happened I called them a month later and I was told the local franchise had gotten in touch with me and made things right. They lied to the parent company and basically said to me they didn't give a shit what I thought of their service. I ask you not to use Jiffy Lube especially the one in Ashburn Va.

Posted by: Rich Neuschatz on December 17, 2006 12:35 PM

2nd to last time I went to Jiffy Lube, I rolled out of there with a Nail in my tire after refusing any extra services. I noticed it immediately and it was in a location (sidewall) that appears to have been put in maliciously by an employee. I took it right back around and showed them. --- promised myself to never go back --- but had to go back recently in time crunch--- different Jiffy Lube ---
again refused extra services--- this time they came back saying my drain plug was spinning and would need new oil pan --- $600 --- They use an impact wrench and overtighten and strip the threads on oilpan. Of course, they denied it being their responsibility so I had to get it fixed out of my own wallet.
I HATE JIFFY LUBE!
Every stop at Jiffy Lube ends up costing me $200-$600. I am going to dig a pit in my backyard to do my own oil changes!!!!!!!
http://www.nbc4.tv/video/9152183/detail.html#

Posted by: Darrick on December 20, 2006 09:44 AM

When it was time to take my car to its first oil change, I went to Jiffy-Lube. I didn't really think much of paying $40 for it or buying a new air filter.. (The car was used. But, had had matinance done prior to my buying it.) The second time I went, The Manager said I needed a new air filter, a transmission flush, radiator flush, And a whole slew of other things. I would be looking at 3 hours and $400 or so. I said no. If the car neded that much, I would take the car to my friend take a look.
The manager flipped and yelled at me. Saying the car was a ticking time-bomb. He even yelled in spanish. I felt so humiliated.
I have not and will not return to Jiffy-lube.

Posted by: Maxine on December 27, 2006 04:09 PM

People, I find it quite appauling, that you have
absolutly no f@#$$% time on your hands. The fact that you come on line to complain about a serivce you recieved @ jiffy-lube, how pathetic shame on all you. We are in war in Iraq,and people are F@#$%$#@ dying, the time you spend on bitching and complaining, you should be sending a care package to our troops who sucure our freedoms soo you can bitch and complain in this wonderful country of ours. Spend time with your kids, call a friend, or go out to dinner something. Sorry for being honest.

Posted by: shawn on January 8, 2007 04:47 PM

To the guy that was responding to people complaining, until you take your car in for a routine oil change and have to shell out $2000 for an engine, you need to keep your mouth shut. We all know that there is a war going on and we pray for the troops everyday, but this is a website for honest working people who just want to make the wrong against them right.

Posted by: Chasity on January 9, 2007 08:20 AM

why dont you guys just change your own oil? you could be using full synthetic for the cost your paying for fish oil.

Posted by: dirty dave on January 12, 2007 03:10 PM

To everyone whom has commented on this page regarding poor service. I am a current Jiffy Lube employee with my own thoughts, my own knowledge, and my own personal opinion. Unfortunantly everyone is correct. Jiffy Lube "DOES" encourage there customer service advisors to raise the ticket average when it is below standards. Hey I have kids to feed just like many of you. And I can maintain a good ticket average without selling you something you don't need. A properly maintained vehicle will outlast a vehicle that has been mistreated, and there are some services that we provide that you cannot do your-self in your garage.

According to correct service procedures we are "NOT" supposed to sell services that are not necessary. We give you recommendations from the manufacturer, which are based on severe driving conditions, which means in town and stop and go driving. 80 percent of the general driving population fall under this category. On the small items we sell, we are supposed to let you make the decision to buy based on your own 5 senses. Including a light check "both external and internal". Note we do not replace dash lights. We check your air filter and your belt, showing you both items if necessary. Sometimes if the air filter looks brand new, I immediately put it back into its correct position. WE also vacuum your interior check your tire pressure and wash your exterior windows

I also test your antifreeze to see if it has the correct 50/50 ethylene glycol/water mixture. If it does not test to a safe level and you are not yet due on that service I will still recommend it to you, because if you are only testing to negative 2 degrees and it gets colder than that outside, you could damage your block as a worst case senario. The technical reason why is relatively easy to explain. Antifreeze travels through narrow water jacket inside of your block, What happens when water freezes, come on do you remember third grade science class. It "EXPANDS".

Here is why both side of the argument are correct: Some employees that work for jiffy lube are not as smart as others, and just like buying a fucking box of chocolates you never know what your gonna get. And as for costomers that are retarded, I told this guy that his antifreeze tested at an unsafe level and since the cold weather was going to be here soon he should probably get it flushed out, 98 percent fluid replacement, just because 100 may not be exactly right, anyways he comes back after the weather gets extremely cold and starts talkin some bullshit that we added antifreeze to the vehicle and we must have put the wrong mixture in and that was why his block had cracked. Well at my store we note every damned thing that we notice to be wrong with a vehicle in our computer system under their account. I had typed that i extremely recommend a radiator flush. and that i did top off his antifreeze, and it took the dex-cool antifreeze, which comes pre mixed from a fluid distribution company. Our new fluid tests at -34 degrees farenheit. which is perfect. The main thing that pissed me off was that this "gentleman"
if you will, was driving an expensive vehicle, wearing nice clothes, and jewelry had the audacity to get in my face over something that I had been nice to him about, offered him a discount on, and I had a sincere care for this "gentlemans" well being.

I am a customer service adivisor, and I will assure you. If you get your work done at my store I will give you very factual information on anything that I recommend to you. I will also guarantee that any of the work that I perform on your vehicle will be satisfactory, not saying that I have never made a mistake on a vehicle, occasionally on a busy day. And as all of you know SHIT HAPPENS.

I have never screwed someones vehicle up on purpose. I have seen seasoned professional mechanics make horrible mistakes, but they were honest mistakes.

On this blog i have read several of your comments. Half of you are honest and half of you are completely full of shit. Personally I think everyone is full of shit, but thats my opinion. I will clarify any thing that I can about our services, Mishaps. Retarded employees, retarded customers, and on a general basis here is a quote that I thought I would make up just for this occasion. Ignorance is bliss and this world is full of people who remain in paradise. Me for example I work for jiffy lube when I could be making better money somewhere else, but im happy here for now.

Yes you will encounter individuals employed by Jiffy Lube who are completely incompatent, as for the oil change mishaps, it is not rocket science: You drain the oil, remove the oil filter, check the oil filter base plate for any unwanted residue, check the spindell "the threads that the oil filter screws on to" for tightness. Check the old oil filter to see if it still has the old gasket attached to it, replace the oil filter with the correct application. Inspect the drain plug and oil pan threads and replace the drain plug, then check any differential, transfer case, transaxle,or manual transmission for correct type and level of fluid. If any are low it is are policy to top them off. We are also supposed to lube any grease zerks on the vehicle. Note 90 percent of all newer vehicles have sealed chasis, meaning they have no grease zerks. then the upper bay adds the correct amount and type of oil, according to customers preferance.

Those should all be performed, I am not sure if I wrote everything in the correct order, but they are all supposed to be completed before the vehicle exits the bay, along with a quality inspection as some of the other employees have stated before.

We are also supposed to check all of your fluids under the hood, and add to any of them if they are low, filling them with the correct type of fluid, to the correct capacity. The only fluid we do not add to is brake fluid. I have been informed that when your brake fluid is low. we are to direct you towards a brake service station for an inspection.

You cannot blame a company for any problems that you have. You can only blame the employee whom was too ignorant to follow correct procedure if you have a mishap. Every company that I have ever seen in every industry has had at least one dipshit working for them. To tell you the truth I am over qualified to be working for jiffy lube. I am not ASE certified in Engine performance, Brakes, Automotive electrical, heavy duty electrical, and heating and air conditioning, But I did pass the test for every one of those areas, "Not through jiffy lube". I was employed at a pontiac cadillac and GMC truck dealership in Utah near salt lake city. Just to let you know they made fuckin mistakes too. And any company that is ran by a corporation will try to make as much money as possible for the People that are higher up. Thats why the phraise "the rich get rich the poor stay poor" is not completely un-true.


Closing if you have had a problem with jiffy lube due to a retarded employee or some of the corporate higher up types, I am extremely sorry. If you are a piece of shit trying to save a chunk of cash by screwing our store you can eat my still toe. Just to let you know are company does call random customers every month to evaluate our customer service. we are currently at 100 percent. I have worked months that we received a score of on 54 percent, If we do not receive a customer service score of at least 80 we do not receive a bonus. If we have to pay for any warranty work. we do not receive a bonus. I am a sincere person. ill shoot it to you straight as i see it. I will also keep an open mind to complaints and comments.

Sorry if my grammar / spelling was not correct,
but what do i know I am just an ignorant zit faced kid, But if you would like to challenge any of my automotive knowledge get out the text book, If you are smarter than me then you dont need to be a jiffy lube customer other than plane oil changes, i can understand not wanting to get your drive way dirty, and having to get rid of that pesky used oil.

If you make more than 50k a year and treat me like you are better thanme Fuck You !!!! You will be treated as you treat me, plus you can afford your own garage. Do your own fuckin work smart ass.

You dont have to buy extra items if you dont want to, but we have to let you know about anything that is wrong with the vehicle for warranty issues anyways, and we are generally worried about your well being. Not all of us, and not every store. Keep in mind that this is my opinion. and my store doesnt fuck up as much as most.

If you are a teen ager straight out of high school that just recently got hired, you have little to no automotive knowledge, and your gm puts you in the pit or on an ancillary service. He is an idiot and we deserve to be sued

Maybe Jiffy Lube should pay their employees better, then you would probably receive higher quality services but until then keep trying other quick lubes if you dont like us. The higher the same type of people. A name is just a name.

P.S. we offer a variety of oil types, that are very acceptable, and competative plus our oil filters are made by the same company that makes fram. or they are fram

Posted by: WIlliam on January 20, 2007 04:34 PM

Jiffy Lube damaged my drain plug and I had to have the pan replaced. They have not responded to my letters.

Posted by: Jim Kaufman on February 4, 2007 08:56 AM

My husband has been working for Jiffy Lube for the past five years off and on. Last year the main manager for three store in Ontario asked my husband to come back to work for them. I asked him not to go back there he can find something better, it's not worth the headaches. But my husband insisted that it was better. Better my ass, like fuck. They have managers who are in there 20 - 30 still living at home that can't manager there own money or lives, managing Jiffy Lube money. My husband broke two ribs at work during the summer and they tried to tell him that there was no such thing as light duty work at jiffy lube, like fuck, they are all just a bunch of lazy fucks who don't want to do a little extra work. My husband was giving the health and safety position but when he asked the managers to fix stuff and buy things they need, they couldn't be bothered, but when the health rep came in my husband got the shit end of the stick. I have plenty more to bitch and complain about, but I'll leave that for another day. Jiffy Lube does suck

Posted by: Tandy on February 12, 2007 04:52 PM

Has anyone seen what has been going on in L.A. recently. That may help explain why there are many "horror" stories related to Jiffy Lube.

Visit...

http://www.fordmuscle.com/blog/jiffy-lube-scam-caught-on-tape/112153

Posted by: Easy Rider on February 18, 2007 03:34 PM

im a pit tech at astore in van washington.what do u think your goin to get jli does not care
about there employees so how u think we goin care about u the consumer if u show me u care not by the form of atip but just b nice we do bust our ass and no one gives a shitcare. i get shit pay im gona treat u like shit and not care.
u get what u pay for

Posted by: gerry on February 23, 2007 03:40 PM

LET ME START BY SAYING THAT I AM AN ASSINTANT MANAGER AT ONE OF THE JIFFY LUBE'S IN THE NORTHESTERN REGION, WE AT STORE #1918 TAKE GREAT PRIDE ON WHAT WE DO AT WORK; RIGHT NOW WE ARE IMPROVING SIGNIFICANTLY IN THINGS THAT WE WERE A LITTLE BIHIND, BUT WE WILL GET THERE. TO ALL CUSTOMERS OUT THERE , DON'T LISTEN TO OTHERS UNHAPPY CUSTUMERS,, GO BY YOUR OWN EXPERIENCE, THAT'S WHAT I DO. HEY, NO ONE IS PERFECT, I AM NOT SAYING WE ARE AT STORE # 1918, OR THAT THEY ARE AT ANY OTHER JIFFY LUBE'S. BUT ONE THING I KNOW IS THAT WHEN YOU WORK AS A TEAM AND YOU WANT TO WIN LIKE MUST OF THE JIFFY LUBE'S TEAM OUT THERE, YOU COULD WIN ,, WIN BIG TIME ,OK, EMPLOYERS AND CUSTUMERS, JUST KNOW THAT ONE MISTAKE WILL NOT ERASE ALL OR ANY OF THE GOOD THINGS THAT WE ALREADY HAVE DONE OUT THERE. SO KEEP WORKING AS A TEAM , AND I PERSONALY KNOW THAT WE ARE HEADDING TO THE RIGHT DIRECTION WITH PACESETTER IN IT'S FIRST 2 MONTH IN OUR AREA.! THANKS TO THAT GROUP FOR MAKING US A BETTER TEAM!. THANKS TO THE CUSTOMERS FOR TRUSTING US ,, WE WON'T LET OUR CUSTOMERS DOWN, NOT IN MY STORE OR AT ANY OTHER STORE THAT EMPLOYERS LIKE ME TAKE PRIDE ON WHAT WE DO, WORKING AS A TEAM,WE WILL BE IN THE NEWS SOON, BUT THIS TIME AS WINNERS,,,,,,,,,,,>>> KENNY.

Posted by: kenny on February 28, 2007 11:05 PM

Things that make you go hmmm......


http://www.jiffylubeproblems.com/

Posted by: Karl on March 1, 2007 07:26 PM

I am currently a pit tech for Jiffy Lube. I am also 19 years old, this dosent meant that I am incapable of performing an oil change. Considering you could train a monkey to do this job. let me explain how easy this is.

1. locate the oil pan and crack open the drain plug, if it is tight use a rag and a closed ended wrench and pop it with your hand.

2. locate the oil filter. Get your trusty filter wrench or band wrench or hell even a screw driver the thing is going into the trash anyway. (personally I like filter wrenches, they kick it) Unscrew the filter.

3. By this time the oil has drained and you are able to replace the oil drain plug and send oil into the car.

4. Get a new filter lube the gasket, (make sure the old gasket is left on the origional filter) and replace.

5. Restart the car and rev the engine for about 5-10 seconds, get out and make sure that oil has not drained out of the engine.

Now you are done.

About people being pissed at jiffy lube. One thing to consider is that when you come in is that you are walking into a corporte company. They care about money, not you, not your car, not even the people that work there. MONEY.

My AGM has been working at Jiffy lube for 5 months. Most would feel that this is not enough time to become a AGM, though let me assure you he is more than qualified. He and our third key are capable of spill fill rolling a honda in 5 min. For people who do not work at Jiffy Lube or a lube shop, that is very fast. Though my point is, that he is probobly one of the best employees in our entire area. Granted only three stores. But he can hang with the big dogs. This is because he is a certified deisle mechanic and recovery specialist for the military. Though he could be a disel mechanic and make 20+ an hour he works at jiffy lube for 8.00. I have worked for jiffy lube for two weeks. I make 8.25 another girl makes 8.50. this is what companies do they dont give a rats how well people do their job. maby the GM's and DM's care, but corporate dosent sorry. they belive that this guy is a great employee and has only complained about how much he makes twice. so well keep him untill he gets fed up and then well hire someone else to replace him. They dont care about you me or anyone but the greens so if you hate your service welcome to america well sell you dog shit and tell you it will make your life way better

Posted by: Gresyjer on March 9, 2007 08:29 AM

i went to jiffy lube about three months ago when i first pulled in the manager said fuck what can we do for you to day and i told them i wanted an oil changed well they diddnt know that i had looked at the oil and the oil filter the day befor well when i toke it home i checked it again well the oil level was the same and so was the oil filter so i ent back to them and wanted a refund and the manager told me i was dumb and told me to leave so i called him a dumb ass mother fucker and he was good for nothing and they lost my service for ever.I AGREE THAT JIFFY LUBE SUCKS............

Posted by: BRANDON on March 25, 2007 07:34 PM

I have to tell everryone about my experience. This was not at Jiffy Lube, but at Firestone Auto Care Center. I purchased a good running car(1982 Chevy Cavilier Stationwagon) with alot of past upkeep for $650 in Feb of 2007. I told my son to take the car to the center for a SIMPLE oil change. He drove it 1/2 mile afterwards and the oil light came on, then the car cut off. You guessed it, the motor had locked down! We pushed the car out of the street and low and behold, there was the oil filter! The store has admitted fault. The problem I am having is with the corporate offices. It is going to cost around $3000 for repair. The corparate office offered me $300 then a few days later, they offered me $650 (the price I paid for the car). The gentleman that did the oil change, still has his job, the store still has their good star rating and I am out a car. Now how fair is that? To top it all of, the Corporate Guru is a hateful smart ass and has no compassion at all what so ever. I am a single mom on disabillity raising two sons alone. This Guru has told me that my situation is not his problem and that my car was not worth fixing. How rude! Anyway, the media is getting involved with this one! So BEWARE, never take your car to Firestone, unless you want to be screwed!

Posted by: Pattie on April 4, 2007 08:57 AM

some of you guys that say jiffy lube suck are some of the dumbest mother fuckers i have ever heard. jiffy liube does not care what you thank there is about 3 billion people in the usa. as far as some of the comments about taking jiffylube to court is stupid. 1. the are owned by stock holders
2. they will burry your ass!!!!!!!!
3.you would be stupid if you tried taking them to court. there lawyers would eat you alive!!!!!!!

Posted by: geoffrey on April 9, 2007 09:43 PM

jiffy lube piss in coffee

Posted by: juan on April 12, 2007 01:19 PM

I went to a Jiffy Lube in Denver Colorado that scammed me out of $60.00 for "Injector Cleaning". All that was done was to POUR a $5.00 bottle of "Injector Cleaner" into my gas tank.

Posted by: Mike on April 17, 2007 07:37 AM

first of all i am and employee at a jiffy lube, and for all of you customers that are complaining, just don't go back. we don't want to see you any more than you want to see us. do you think your so cool that we look forward to seeing you. we dont care if you come in or not. if you don't then someone else will. i am an agm and at our store we have customers that have been coming to our store since it first opened and they love it. for the idiot that said that they spent 3 hrs at a jiffy lube the are dumb; even if you got every service we offer you would have been out in at the most 45 minutes. and for the idiots that complain about the high turn over rate, would you like to stand out in the snow for $9 dollars an hour if you didn't have to. we don't. and i'll just leave you with this pennzoil 10w40 sucks and anyone who uses it is retarded.

Posted by: john on April 25, 2007 10:04 PM

I have worked at Jiffy Lube for five years and have seen plenty..I think half of this is just pissy people who needs to vent and some of this is really good stuff.. First many people should research their vehicles first. Your handbook is like a car's bible, they are from the people who created your car,and there is some really useful info.

Jiffy Lube will tell you the Manufacturers recomendations after greeting you, if you don't want to hear it just let them know nicely.(I get pissy customers that don't like this part)

Once your car is being worked on, watch them work and ask questions if you have any. Any good shop will be proud of their work and happy to answer any questions.

Please remember that every Jiffy Lube should have a posting with an 800 number that you can call/email/write for any reason. If you need to vent about a bad experience.. it will all be recorded and the store manager will try to change what went wrong.. I know so because I have to do that sometimes. AND more importantly we like to have comments and suggestion about how to make our service better to you let them know. Especially if you had a great experience and what went right.. It will greatly help the employees because the people up top can see who's making it right for the company and pay those individuals what they deserve.. that way they are happy to be there to make you happy.

To be Honest.. I feel that up top do try to make employees sell to make their money and that's why it affects many aspects of Jiffy Lube.

Only you the Consumer can change the company. so make the call and tell them 30 dollars is tooo much for your oil change.. tell them you want starbucks coffee in the waiting room.. tell them you want satellite TV while waiting.. TELL THEM to PAY employees MORE so their smiles are bigger when you arrive.. TELL them what a great job I did so my shit smells like a field of wild flowers...

thanks for letting me add my two cents Now give it back cause I need to eat

Posted by: DA INSIDER(So. Cal) on May 1, 2007 10:47 PM

Hi all I have been a manager for jiffy lube for about 11 years now and in that time i have seen alot of things from both sides.Yes there are employee's who are not the brightest and also customers as well,I try my best to keep control of my shop i have 13 employee's and i do about 2000 cars a month laws of average something is going to go wrong here or there and all i can do is limit it as much as possible,And I as well as other managers out there it that done by constant training!So to the customer's on here i understand your anger but please do not group all jiffy lube together and say we are all bad because the truth is you get bad apples in every company but it does not mean we all "SUCK" as alot of you put it in a "MATURE" way! And as for upselling as we put it in the field speaking for myself me and my guys do not do that in anyway,We just advise you of your vehicle recomendations and if you want it that is your decision alone!As for the ex employee's and present employee's on here i can also understand your anger and i agree to a point some customers are for the birds but you will get that any time you deal with the public, You have to keep in mind that if they are coming to us they probably don't know much about cars or maybe nothing and they are trusting us with one of thier biggest investments next to a house and in some cases there lively hood depends on there vehicle!So yeah people will get pretty pissed off if you make a mistake on thier car,The thing to do as techs in this industry is to keep a level head dealing with the problem and not resort to arguing and getting into a shouting match with the customer,Keep in mind this saying "THE CUSTOMER IS NOT ALWAYS RIGHT,BUT THE CUSTOMER IS ALWAYS THE CUSTOMER!"
Also i have to say and all the RM,DM,GM,AGM- will agree with me all the cursing on here does not help with proving to people that jiffylube does not suck,It really just makes us all seem like ignorant grease monkeys to the people that are complaining,Also remember humans tend to dwell on the negative it's just nature and also if one customer has a good experience they might tell like 3 people if they have a bad one they will tell 10-20 people and thats a proven fact! Anyway hope i did not bore you guys to much,
bye for now

Posted by: pat on May 2, 2007 07:25 PM

Hi all I have been a manager for jiffy lube for about 11 years now and in that time i have seen alot of things from both sides.Yes there are employee's who are not the brightest and also customers as well,I try my best to keep control of my shop i have 13 employee's and i do about 2000 cars a month laws of average something is going to go wrong here or there and all i can do is limit it as much as possible,And I as well as other managers out there get that done by constant training!So to the customer's on here i understand your anger but please do not group all jiffy lube together and say we are all bad because the truth is you get bad apples in every company but it does not mean we all "SUCK" as alot of you put it in a "MATURE" way! And as for upselling as we put it in the field speaking for myself me and my guys do not do that in anyway,We just advise you of your vehicle recomendations and if you want it that is your decision alone!As for the ex employee's and present employee's on here i can also understand your anger and i agree to a point some customers are for the birds but you will get that any time you deal with the public, You have to keep in mind that if they are coming to us they probably don't know much about cars or maybe nothing and they are trusting us with one of thier biggest investments next to a house and in some cases there lively hood depends on there vehicle!So yeah people will get pretty pissed off if you make a mistake on thier car,The thing to do as techs in this industry is to keep a level head dealing with the problem and not resort to arguing and getting into a shouting match with the customer,Keep in mind this saying "THE CUSTOMER IS NOT ALWAYS RIGHT,BUT THE CUSTOMER IS ALWAYS THE CUSTOMER!"
Also i have to say and all the RM,DM,GM,AGM- will agree with me all the cursing on here does not help with proving to people that jiffylube does not suck,It really just makes us all seem like ignorant grease monkeys to the people that are complaining,Also remember humans tend to dwell on the negative it's just nature and also if one customer has a good experience they might tell like 3 people if they have a bad one they will tell 10-20 people and thats a proven fact! Anyway hope i did not bore you guys to much,
bye for now

Posted by: pat on May 2, 2007 07:34 PM

Are all of you people who like jiffy Lube kidding me? . ..Jiffy Lube is a Joke. . They do not meet health and safety board standards fpr their employees, they have strict selling quotas. , and are very expensive for the services that they provide. . which you may or may not need. . how do you know. .if you know nothing at all. . Hun. ..

Posted by: jason on May 14, 2007 01:26 PM

One of the employee's from jiffy lube broke my door handle. They said that can happen because it's on old car (from 2000!!!). They won't pay the fixing.
They made an injection fuel cleaning with three bottles ($74.99). I watched them, they did only a few droops. As I asked them they said I am stupid.

Posted by: marco on May 18, 2007 10:28 AM

My husband has worked for the JL for almost 8 years. He started as a Lube Tech and now spends his time as a roaming trainer. His job is to teach and train the employees and managers. He is ASE Certified, which is included in the training for ANY JL employee. His franchise does take pride in their customers. They strive for 100% satisfaction and go out of their way to accomodate any customer with a problem, if you think your car is messed up, they will come to you so that you don't have to drive it and cause damage to the engine.
What everyone here needs to realize is that these places are simply franchises, meaning they are owned by LOTS of different people. Which also means that although JL sets a standard of operations for their stores, the actual owner is the one that mos tof you are dealing with. If the owner is a jerk, then the employees will be too. They are doing what they have been trained or not trained to do. Just because one store messes up, does not mean that every JL is out to get you. I have never heard anything about recommending services that are not needed. In fact, my husband got written up early in his career because he recommended a service that was not due for another 1500 miles. His reasoning was that if the car didn't come back for 3000 miles, then the service would be overdue, so he thought it was best to go ahead and do it while they were there.
Now for those of you who still want to complain that they screwed your car up, consider this....In most cases, these guys are working for less than $8 an hour. McDonald's pays more to flip burgers. It is a very hot or very cold job, the guys come home at night stinking of your used oil, gas, and transmission fluid, there is little room for promotion, and they are hardly ever recognized by the customers for a good job, no one ever tells these guys that they do great, they only want to talk to them when something is wrong. Or to try to stand over them in the bay and watch every move they make, question it, and explain how their good buddy told them to do it like this...and to that I say, Do it yourself, or let your buddy do it, you are the one who is paying $40 after tax for an oil change when you could do it at home for $15.
What do you expect. Human error is natural. Every person on this board has made a mistake.It is very easy to screw up when you have 3-4 guys working on a car. There are rules for double and even triple checking everything they do. Folks working for a little over minimum wage don't always have pride in their jobs, but even those that do can and will make an occasional mistake, I would love to see some numbers on number of cars done verses number of cars legitamatly screwed up by a JL mistake. I am sure that the numbers would say it all. My husbands stores easily do 60 or more cars a DAY. Thats over 400 cars a week and they can go months without a valid complaint. You all need to realize that the old saying shit happens may just have to apply itself to you. Sometimes a car is going to get screwed up at every mechanic shop, quick lube or full service, even at the dealerships. Just like they mess up your burger at McDonald's or putting cans in with your bread at the grocery store. Do you guys threaten to sue the grocer for the price of your bread along with the wages you lost because you couldn't go to work without your toast, and oh yeah the gas to go buy another loaf,and the mental anguish that it caused you to deal with squished bread...come on now!!
The moral to my story is this, yes, JL's do upon occasion mess up cars, some, but not all, of the FRANCHISORS do not want to take the blame, but most will. If you have a big enough issue, call JL International. They can deal with the franchisors much better than you can. You are just a person, but JLI is the corporation that holds those peoples future in their hands, so you better believe they are gonna listen to them. Just because you or someone you know has a problem with a specific JL, that does not mean that they all are bad. So...there ya go!

Posted by: DH on May 19, 2007 10:49 AM

I have people ask me why I do my own oil changes and lube. I also do my own repairs. I practically rebuilt this car. I saved thousands of dollars by doing it myself. The only things I had done by Good shops was an engine replacement due to cracked block. Also Transmission total rebuild by a professional and trusted repair shop, this place is specialized in transmissions. This is the only place I trust to do transmission work. I have had experiences from the quick stop oil change places and from the stores that change your oil.
I have seen and heard it all. The store I took it too when it had the oringinal motor in it claimed to have changed the oil, I didn't even get half way home and I smelled hot oil, The oil was leaking around the plug. I turned around and went back to the store that changed it. They stripped out the front oil drain plug. This car has two drain plugs because of the shape of the oil pan. These Lincolns are like that. They brought it in and told me that the front drain Plug was stripped out and they could not get it out. They put some kind of silicone sealer around the plug and said to drop the car off the next day. I told them "no way". I stopped by a parts store on the way home and bought a new drain plug. Knowing that the threads are harder steel than the plug, I figured that the remaining plug threads would catch and and the plug would come out. The dummies at such and such store would not let me tell them how to get it out and told me I needed a new oil pan. I put a pair of vise grips on the oil drain plug head and pulled while turning it counterclockwise, Yes, the plug did come out along with dirty oil. I let some oil drain to wash out any metal particles then installed new drain plug. It tightend snugly with no problem. I figured I would have to put in more oil the next morning since it was so late. The next morning I checked the dipstick to see how low the oil was, It still showed it being over 2 quarts full. I had to drain off more oil to bring it where it should be. I put some of the oil into a jar and took it back to the store. They gave me a run-around, but when I showed what I had drained out along with the reciept, they quickly refunded me all of my money plus extra for the drain plug and my time to get me out of the store away from other customers. They had put in 5 quarts of oil alright, but didn't drain 2 quarts from the front of the pan, The manager told me that they would never do a customer like that, (yeah right). I said "how could you drain out all the oil if you say you can't get the plug out"?
Those other quick lube places never have done a grease job on my car like they advertize. This is why I always insist on me doing my own oil changes and lube jobs, at least I lube where the zerk fittings are. The reciept says the differential is N/A for oil check, where do they get these people from ? I had to tell them where the plug was and how to check the diff oil, They still didn't do it and said the ball joints are permanently lubricated. Why do they have zerk fittings ? This is why I do my own work including oil and lube. Yeah, i could take it somewhere and let them do it for less, but if I do it, I at least use a decent filter and quality oil. This must be why this car has lasted me such a long time. This car still runs and drives so nice

Posted by: Perry on May 24, 2007 02:19 PM

my car ran out of oil and the light didnt come on so ive no idea how long its running empty i filled it back up with oil but now there is lots of white smoke pouring out of the exhuast and not much power there anyone have any ideas to what the problem could be and is it ok to drive

Posted by: gavin on June 4, 2007 09:49 AM

I work at the Lube in Greensboro, and I personally fucking despise every fucking customer that comes in because they're normally fucking douchebag yuppies or inbred hicks, but I do my job and so does everyone else, we're not morally ambiguous we're all really decent people, sure some of the guys I work with are dumb as hell but they still work their asses off and no one gives a shit, I'm the pitman but on occasion I do greet customers and most of the time when I offer a hey how's it going, I'm usually not even given a grunt, just the word's oil change, lube job. So fuck em, I'm a prick to them but I'm not going to fuck them over, I'll be mad as hell working on the car and cursing the entire time, but I get paid for it so I do it. People try to scam us all the time and it's fucking ridiculous, most of you yuppy fucks writing on this website make me fucking sick. Bitching about shit that you're probably the cause of. So go fuck yourself you snivelling cunts, and stop showing up at 5 minutes til closing asking for a signature service and a tire rotation.

Posted by: Socrates on June 8, 2007 07:03 PM

Wow! this Jiffy Lube thread is amazing!
Like 4 years old. Looks like Jiffy Lube indeed
sucks. I got here because wifey went to JL
to save me from doing the oil change on her
car. She came home with a 140.00 receipt.
Looks like 35.00 for the oil change, 30.00
for synthetic on top of that, 18.00 for two
wiper blades- and 59.99 for a FG1011, WTF?
They did replace the filter, it's not leaking,
and it smells like synthetic....

Posted by: Dick Bush on June 8, 2007 09:40 PM

why would you trust a $20,000 vehicle or more to a pimply faced unexperienced person to change your oil and possibly screw on the wrong oil filter. you sure would not let that same pimple faced kid work on your $800.00 color tv set. i have seen power steering fluid put in brake master cylinders because the cans looked the same and the pimple faced kid did not rear the can. wrong oil filters used but the correct one charged out on the ticket. that one they lost in court when i went out on the road and helped customer find???? why would the oil filter be laying on the side of the road 70 feet after the oil down. dummy put on the wrong oil filter. if you are smart take it back to the dealer, they use the right parts and the right oils for your vehicle. i happen to manage a dealer service dept. hell many are less expensive ( they don't sell you crap you do not need and they know what your vehicle needs. WAKE UP 20+ THOUSAND $ VEHICLE OWNERS

Posted by: mike on June 15, 2007 08:56 PM

Well hell far, i see jiffy lube get different rave of views.. for one i work at a oil lube/auto shop.. called precision tune auto care. we do everything some fella said up there somewhere and we do it timely correct and properly alot of customers praises our duty. give precision tune a try ull be surprise. we re cheap and realible service and for one i have timed our pit lane we avearge less than 8 min thanks to me getting the pit job done less than a minute and half... knoxville tn

Posted by: miller on June 20, 2007 08:12 PM

Well hell far, i see jiffy lube get different rave of views.. for one i work at a oil lube/auto shop.. called precision tune auto care. we do everything some fella said up there somewhere and we do it timely correct and properly alot of customers praises our duty. give precision tune a try ull be surprise. we re cheap and realible service and for one i have timed our pit lane we avearge less than 8 min thanks to me getting the pit job done less than a minute and half... knoxville tn

Posted by: miller on June 20, 2007 08:12 PM

Well hell far, i see jiffy lube get different rave of views.. for one i work at a oil lube/auto shop.. called precision tune auto care. we do everything some fella said up there somewhere and we do it timely correct and properly alot of customers praises our duty. give precision tune a try ull be surprise. we re cheap and realible service and for one i have timed our pit lane we avearge less than 8 min thanks to me getting the pit job done less than a minute and half... knoxville tn

Posted by: miller on June 20, 2007 08:12 PM

I don't work for Jiffy Lube but I do work at a quick lube and not every employee is dumb but most customers are you think you know every thing about your car, but you DON'T KNOW HOW TO CHANGE YOUR OIL OR ANY THING ELSE THAT NEEDS TO BE DONE i have been told by customers we made there bumper fall of by doing a oil change to now my radio don't work or best of all my window is broke when you did my oil change you broke it RM for a quick lube 5 yrs now

Posted by: they know it ll on June 21, 2007 07:42 PM

I don't work for Jiffy Lube but I do work at a quick lube and not every employee is dumb but most customers are you think you know every thing about your car, but you DON'T KNOW HOW TO CHANGE YOUR OIL OR ANY THING ELSE THAT NEEDS TO BE DONE i have been told by customers we made there bumper fall off by doing a oil change to now my radio don't work or best of all my window is broke when you did my oil change you broke it RM for a quick lube 5 yrs now

Posted by: they know it ll on June 21, 2007 07:42 PM

I have used Jiffy Lube in Seattle for years. There is one a few blocks from my house and I have not had any problem with being treated rudely. Sometimes, when there is a new employee who doesn't know me, they try to sell me a new air filter and I tell them to show it to me. I'll hold it up to the light and check to see how clogged it is. Then I had hand it back to them and tell them, "it's fine," with a look that tells them they had better check it themselves next time. They are going by the manufacturer's recommendation, though, so I don't blame them for trying to make an extra buck, it's just not going to come from me, that's all. As for the people being alarmed at the fact that their oil is black and also for the idiots who are claiming that it's unusual or bad for your oil to be black, get a clue. When oil has spent 3000 miles in your engine it can't help but be black. I think I would be alarmed if I drained the oil from my car and it was anything BUT black. As for the engine flush, it is not recommended by any manufacturer that I know of and is pure nonsense. Part of the job of your engine oil is to keep your engine clean, that's why it turns black (duh!) If sludge builds up on the bottom of your oil pan it's not really a big deal unless there is so much as to block the drain hole, clog the pump uptake, obstruct the crank (eww! that would be a LOT of sludge) or reduce the pan capacity (see previous comment.) In other words, don't worry about it. They have also told me numerous times that my coolant is filthy and needs flushing and I would have to agree with them that it is filthy and does, at least, need replacement. However, it has not caused me a problem yet and when it does, I'll change it myself before I pay anyone $85 for a gallon of antifreeze and a gallon of water. In short, I have the guys at JL change the oil and filter, check and fill other fluids and clean the car. At those tasks, they do a competent and courteous job for a decent price. I would not have them do anything beyond that and, with all due respect to those of you who do work for JL, I am not about to take advice about my car from someone who's mechanical competence and level of knowledge has apparently been sufficient only to land them a job at JL. 'nuff said.

Posted by: Bob on June 26, 2007 02:11 PM

Well I myself do work in a lube shop. Every car that has come in after being to one of our lovely Nebraska Jiffy Lubes has had to be repaired as they over tighten and strip out plugs. Wal-Marts for that matter are not any better.

Posted by: Joe Hunt on June 27, 2007 08:50 PM

I just received a "Legal Notice" of a PROPOSED SETTLEMENT THAT HAS BEEN REACHED FOR THOMPSON FAMILY JIFFY LUBE STORES! They have been charging afee for "ENVIRONMENTAL AND SHOP FEE (AKA ESF) this means that they charged for disposal of oil & other shop waste! They wanted to give MY DECEASED HUSBAND a $5.00 discount coupon. How cheap is that? Just think of all the money they have colleted from their customers for something that was legal. I know that I won't be taking my pickup or auto back to them.
FOR YOUR INFORMATION:
THE COURS WILL HOLD A HEARING ON 9/6/07 CALL 888-828-1177 for information on this action. I tried to contact the www.stephanjiffylube.com as instructed and it won't even come up on line, good luck!

Posted by: Virginia on July 2, 2007 11:33 PM

I just received a "Legal Notice" of a PROPOSED SETTLEMENT THAT HAS BEEN REACHED FOR THOMPSON FAMILY JIFFY LUBE STORES! They have been charging fees for "ENVIRONMENTAL AND SHOP FEE (AKA ESF) this means that they charged for disposal of oil & other shop waste! They wanted to give MY DECEASED HUSBAND a $5.00 discount coupon. How cheap is that? Just think of all the money they have colleted from their customers for something that was legal. I know that I won't be taking my pickup or auto back to them.
FOR YOUR INFORMATION:
THE COURtS WILL HOLD A HEARING ON 9/6/07 CALL 888-828-1177 for information on this action. I tried to contact the www.stephanjiffylube.com as instructed and it won't even come up on line, good luck!

Posted by: Virginia Janway on July 2, 2007 11:35 PM

JIFFY lube...at bellevue,wa...I went there and the mechanic over there asked me to pay half amount if I dont take bill and pay him in cash...very scary...

Posted by: Rit on July 12, 2007 03:25 PM

First off... The employees at Jiffiy Lube are not "mechanics". They do not work with machinery. The work with lubricants. Hence, Lubrication Technician". We are not required to be ASE certified to work on your vehicle. We only need to be well trained. Secondly... Everyone who has a bad experience at a Jiffy Lube is part of a rather small portion of consumers that go to the shops. And you know what they say... "One bad apple spoils the entire bushell."

Posted by: Barklay on July 16, 2007 09:05 PM

I got the same card for JL on the class action.

Frankly I don't care to be included. At least the used oil is going somewhere useful.

Sure they make a few bucks off it, but has anyone considered the cost of hazmat removal/storage?

Only thing I don't do on my car is change the oil. Everything else I have no problem fixing.

Posted by: Rob on July 24, 2007 08:20 PM

Jiffy Lube in Omaha drained my transmission fluid (without me asking) and never refilled it. Although assuring me they had "topped it off" and the fluid was "dirty." After my trans dropped on the interstate and I skidded off the road, I had my transmission sent to Certified Transmission to do a failure analysis. Turns out there was fair quality fluid in it very recently, but at the time of the accident there was 8 oz. Also, the fill plug had not been removed recently (within several months) and the JL employees/district manager swore they topped it off. Well, the fill plug is also the check plug on my trans. so when they checked my transmission fluid and said it was dirty, they checked through the drain plug... genius! needless to say, i am in the midst of a lawsuit to get money for my car--they're lucky no injuries occurred. The District Manager insinuated that I drained my fluid myself and wanted to blame him for the accident... yeah, i wanted to play a little game and see when my trans would drop while I drove on the interstate going 70 mph. Also--has anyone noticed how poorly JL employees who are posting on this thing spell?? If that's any indication on who is working on your car, I would take it elsewhere. Lord knows I will...

Posted by: Kelsey on July 25, 2007 09:56 AM

I have worked at Jiffy Lube in Warminster PA for the last 2 months and I will tell you this I will never take my car there, There is so much BS there and the management is corrupt all there worried about is making money and getting there bonuses, I.E. i had an injury on the job and the Regional Manager told me do whatever I needed to do so I wouldnt report the injury so he wouldnt lose his no injury bonus. I had to get 5 stitches and burn treatment and had my own insurance pay for the hospital visit, I had quit the job because they were telling me that JL was more important than my real Job (millitary) and that they were going to get rid of me because i had to call out to bury veterans....

Posted by: chris on July 26, 2007 10:15 AM

Went to Jiffy Lube in Bethpage/Plainedge on Hempstead TPKE yesterday (7/29/2007)

Got the oil change, ($33) high mileage oil, ($20) wipers ($25 - EACH) and an alleged "rusty fuel filter" replaced for $59. My total was about $160 including tax.

Last night, driving home from the laundrymat - after it had been raining all day I might add - I had no brakes. Thanks Jiffy Lube. If you're going to rip people off at least teach the mongoloids you have working for you how to not kill us ok?

I'll send you the bill after my regular mechanic fixes what you messed up.

Posted by: Jim on July 30, 2007 05:59 AM

Dh, I totally agree with what you have to say. I have worked for JL for two years now and I have never seen any of the garbage that some of these people are complaining about above me. I work out of the Pittsburgh area and yes some of our stores make mistakes occasionally. Although every time something happens I know for a fact that the company I work for pays for everything without question. I have no idea what happens at other Jiffy Lubes other than the region I work in. For the people that write on this website and say that the people that work at Jiffy Lube are stupid can come to our store. I would like to see what you would say after you're visit. One of our employees is currently going to Penn State another is a diesel technician currently out of work. I currently go to Pitt where I am working on a degree in nursing. I cant tell you how many times I have been called retard or have had my actions questioned or disagreed with from customers that are either too lazy or too stupid to change their own oil. For the people that say that you're better off going to the dealership, I say good luck. The dealerships around here will screw you up and down. I work for just above minimum wage and could not be happier with the guys that I work with and could not be happier with my job. I can pay for my schooling and not have to go into work hating what I do. So if you have had bad service from a Jiffy Lube then find somewhere else to go, because you will never get better more dependable service than at the Jiffy Lubes in my area.

Posted by: Matt on August 2, 2007 10:56 PM

I too went to jiffy lube and boy did these guys see me comming.You see I'm a woman and 61 yrs old, ( I think they thought I was senile )
This place was just down the street from me so I thought it would be quick and easy, my car is a Suzuki Esteem GXL and was almost due for an oil change.
The advertised price of $28 didn't apply to me cus they asked me when I last had the engine and fluids flushed I said I hadn't. At that time I called my brother who has worked for 25 yrs at American Chevrolet, he laughed and said it was ridiculous.
The total price they wanted for an 'oil change was $139 ( with an unecessary flush )
I laughed to their faces so hard snot came down my nose then laughed all the way out of the lot.
I went to Midas, had all my fluids checked, oil change and belts checked. No hassles no bother for
$26

Posted by: vicky on August 4, 2007 01:52 PM

you know I hear alot of complaints about jiffy lube but many people don't know that many of the services are recommened not all but some. Many people complain about the service and all the problems they hear about. I work at j-lube and have seen it all as well. But anytime there is a problem it is from the customers who never service anything on their car and are looking for a free hand out for their own incompentence and lack of caring abou the 2nd biggest investment besides their home. All i got to say is stop blaming Jiffy lube and start blaming yourselves for being lazy

Posted by: mike on August 7, 2007 05:39 AM

My experience with Jiffy Lube is this. I brought my sons 1998 Pontiac Gran Prix to Jiffy Lube in Raynham, Ma for an oil change. I normally go to another shop but my son was taking a trip to Washington D.C and I needed to get it done. I got there at the end of the day. I asked if the could change the oil and was told no problem. They proceeded to do the service, which took about ten minutes. They didnt give me the usual sales pitch about filters , wipers etc, which I thought was strange. I paid and left. When I got home I decided to check and make sure the caps were on and the right amount of oil was in the car. When I pulled the dip stick I noticed the oil was dark, I looked at the oil filter and found a Mobil oil filter which is used by the shop I normally use. I went back and first was told the filter was dirty from their oily hands putting it on, when I asked to see the make filters they use and pointed out that the car had a Mobil filter they said they would replace it to keep me happy. I let them replace it and then went up the street and had the service done right. In my opion the employees and management of Jiffy Lube in Raynham Ma are a bunch of thieves. By reading these other comments it appears that they are not the only Jiffy Lube that performs this type of shady work.

Posted by: Bill on August 26, 2007 07:13 PM

Wow, I wish I had seen all of this prior to my visit to a Jiffy Lube shop in Gaithersburg, MD. I have visited this same shop prior without incident but I was not that lucky my last visit. I had gone there for a quick oil change as my family and I were taking a trip to NY to visit an ill family member the next day. So I took my 2500 Chevy Suburban ( 65,000 miles )in for a oil change and got the typical sales pitch that I needed to change ALL my fluids, ect.. I explained to the manager that I only needed the oil change nothing else, he proceeded to push changing the transmission, axle fluid, transfer case fluid, ect.. after telling the manager 3 times, NO,..he proceeded to make me feel like a child for not taking care of your vehicle... I explained that Chevrolet takes care of those items.. Just change the oil.. I left the shop and the next morning took off for NY. Just South of Erie, PA I started to hear a noise from under the truck, pulled over and check the oil, its was fine. Check the breaks and anything else I could and it seemed fine. We pulled into a town and got a hotel for the night. Got up the next morning and the noise was gone.. for about 30 miles.. it came back.. as we got closer to my families home, the noise was terrible but the truck was driving fine. I called the local Chevy deal and let him know I would be brining the truck in as it was making a terrible noise and that not idiot lights came on and it only made the noise while moving. The dealership had the truck for about an hour when they called my to tell me that my TRANSFER Case was empty!! Yes the idiots at the Jiffy Lube drained the case anticipating that I would change it and NEVER filled it back up. The transfer case was a total loss (Transfer cases are passive unless 4 wheel drive is engaged) and I need a new one. I paid the 2,500 for the new case.. Didn?t really have an option... I have been dealing with Jiffy Lube's corporate office in Houston since 7/18/07 and their claims people ( Willy Pickens ) who said it wasn't their fault... "that I couldn't drive that far without fluid in the transfer case", ect...I have also been calling for weeks the Regional Manager ( Lou Selerno )who has yet to return my call.... so I guess my only option is to file a suit against them?

Posted by: Jeff on September 7, 2007 08:16 AM

Wow, a lot of you seem to have had your engine destroyed because Jiffy Lube didn't put oil in it, or left something loose so the oil all leaked out, or didn't put coolant in after flushing the radiator.

Let me ask y'all something? Are you blind, or stupid? If you drive away from the Jiffy Lube with no coolant, that red light is going to come on warning you that the car is overheating. If you drive away with no oil, or it all leaks out in a couple of miles, the red light is going to come on warning you that you have no oil pressure. If you keep driving after the red light comes on, then YOU are responsible for destroying your engine! Yes, YOU! OK, Jiffy Lube screwed up. But your engine wouldn't have been destroyed if you had pulled over when the little red light came on!

Posted by: Gerald on September 7, 2007 02:09 PM

I worked for the company for more than 5 years. I saw employees at many stores not doing the work that was paid for. When I complained to the RM he just laughed about it. It used to be that there would be one manager who was a mechanic overseeing the rest of the unskilled employees. That stopped when they decided it was better to replace a mechanic with a salesman. Now you have a manager who will sell you anything, a staff that isn't capable of doing the work, & nobody to fix whatever gets broken. So the salesman has the employees not do the work so that nothing gets broken. The RM doesn't care because he gets his bonus check every month & can live a very comfortable life style. All of the mechanics in the company were fired over trumped up charges so that their pay slot could be taken over by salesmen.

Posted by: Charley on September 17, 2007 01:54 AM

I had my first....and last experience with my local Jiffy Lube in Virginia. The oil change was fine except they did not change the filter...and after reading all of the above, that may have been a godsend. The Techs did manage to pry off my new VW symbol off of my engine cover..this JL may have had good Techs....just bad theives. I have contacted everyone from manager, to district manager, to corporate office, to the BBB, to filing out a claim form. Yes my friends, there is an actual claim form one can fill out if "something" happened to your vehicle. By the way, if you are looking for satisfaction, none of the aforementioned methods will bring you that much needed satisfaction you desire. JL must have a corporate policy of no contact....this is just a guess on my part, but what do you think? Three weeks ago I was just a guy who needed an oil change.......but now, through an almost miraculous transformation, I have become a half crazed lunatic filing a lawsuit against JL. WOW, I feel better now, but lets move on. In filing said lawsuit in small claims, do the following:
1. Check paperwork for the franchisee (the owner of that particular JL where you had the problem). It will state JL #? and underneath will be the T/A or "trading as" name-this will more than likely be a corporation.
2. Call the State Corporation Commission in your particular State(or go online) and get all the particulars of the corporation. Name, Address, and Registered agent.
3. The paperwork for your lawsuit will be served upon the registered agent-this will more times than not be an attorney. If an individual is the owner, or you know the owners name and address, be sure to serve him or her individually as well-this way they can't hide behind the corporate shield.
4. Include all your time involved in trying to resolve this matter-be meticulous with your time keeping-Judges are inclinded to grant a lawsuit to someone who is organized-unlike JL.
I wish all of you luck in your lawsuits..just be honest and upfront and the Judge will see right through JL and their "practices".

Posted by: JEFF on September 18, 2007 06:58 PM

i love jiffy lube..... I use it on my woman every day :-P

Posted by: someone on October 1, 2007 08:22 PM

Jiffy Lube lost my original oil plugs and replaced them improperly. My oil leaked out and the engine now needs replaced. I want to contact the owner directly. Does anyone know how to obtain this information accurately? I live in Southern California.

Posted by: Twinkle on October 3, 2007 01:16 AM

I went to jiffy lube for what seemed like a great deal buy 1 oil change and get one free, cool I paid the regular price and 6 weeks later got an oil change through the mail. I went to the Jiffy lube in Wichita KS and they told me I need a transmission flush as I had never had one and held a clip board with $25.00 or so written on it showing it to me. I am not a mechanic and looked at the price and thought sure I will get it done its only $25.00. When I went back they charged me $128.00 I asked why they showed me the clipboard with $25.00 they said that it was for a different customer and laughed at me saying "you think that its only $25.00 for a transmission flush??" It was classic bait and switch. My wife later that day went to another Jiffy lube in Wichita and guess what they told her that she needed the same thing but this time I had already talked to her about this scam. The best thing is that she had had her transmission flushed the month before!! THEY HAVE NO SCRUPLES DO NOT USE THEM LET THEM ROT!!! TELL ALL YOU KNOW

WATCH THIS AND PASS IT ON!!

http://mfile.akamai.com/12924/wmv/vod.ibsys.com/2006/0503/9152183.200k.asx

Posted by: Pete on October 29, 2007 06:15 PM

I seldom use any oil change service but I used the jiffy lube in Portland Oregon and it was the worst experience I've had with any "mechanic". Two of the workers whispered racial slurs under their breath while laughing and having a good ole time. That was when I was leaving and later I found a huge oil leak, where there was none before, and a broken radiator drain valve causing a leak where there was none before and two hoses removed from my air filter compartment. I wondered why they were laughing so much as I left. I called the Manager and was told I could not speak with him. After it was clear I was not going to accept that answer, the "manager" came to the phone and said he wouldn't even look at my car to see the damage.
Wow, Jiffy Lube sucks! But what can you do? I guess if I was "Black" and they were "White" I could do something but since I'm "White" and they're "Black" there isn't a damn thing I can do?

Posted by: Kerry on October 30, 2007 01:37 PM

I worked for a corporate Jiffy Lube store in Ontario, Canada for 2 years. I agree with the other former employees about how the company treats you, especially when it comes to hours and wages. We had a good crew at my shop for almost the whole 2 years I was there. We only had one claim and that was only because head office chose to handle the complaint badly. On a very busy day a similar oil filter was installed on a vehicle, but not the right one. It blew off and the customer came back. We checked the records and saw that it was the wrong filter on the car. We informed the customer and told them for any re-embursment they had to go through head office, that was company policy. Head office gave the customer the run-around, basicially refused to pay and was very rude to the customer as well. Then they called us and threatened us because one of us told the customer that it WAS the wrong filter. They were angry because we didn't lie about it. In the end the customer took them to court and won a settlement of $3,000.00. If they had just put a rebuilt engine in the car from the start it would have cost them less and the customer would have been happier since that would have been the right thing to do. So see, shit does roll downhill.

Posted by: Techie on November 30, 2007 12:24 AM

Jiffy lube pays their employees next to nothing and expects them to bend over backwards for the company. They also force their employees to stand out in the heat and the cold holding signs when the store is not busy.

Posted by: ed on December 21, 2007 10:48 AM

Heartland Automotive, Inc. owns all of the Jiffy Lubes in Austin, TX and has filed Chapter 11 bankruptcy. You get what you pay for @$19.95.

Posted by: Floyd Keeble on January 22, 2008 06:32 AM

Yea You guys have SOME relevant claims hre but a lot of you guys are pretty ignorant and have noooo clue what your talking about, for the ones saying they took theyre BRAND NEW cars to jiffy lube, wtf r u thinking? take a BRAND NEW car to a DEAL-R-SHIP. Secondly, The ''shit'' filters and ''cheap'' oils they use happen to be the more top of the line oils and filters like pennzoil, mobil one, and mileguard. and ACTAULLY the places using the walmart brands are places like sears auto and firestone. and the cause of the higher prices is the convenience, firestone takes an average of 3-4hours to get ur car in and lubed. where even a crowded Jlube is about 30 mins. and when u think about it they do like 150 cars a day, and with those high numbers, YES accidents happen more regularly. the people on their customer service end are not completely incompetent either, theyre just so jaded from the like 748723 ppl who try to sue them on a daily basis like the above mentioned scams. and the fact that the 7.00$ an hour employees, who are being soaked in cancer causing chemicals all day, and 2nd degree burns, and tendonitis symptoms, are rushing around to help your ungrateful asses AT ALL is fucking amazing to me. so all you ppl who think jiffy lube sucks so bad, WHY DONT U GO WORK THEM FOR A MONTH AND SEE HOW MUCH U GIVE A FUCK ABOUT OTHER PEOPLES CARS!!! BTW YOU CAN GO READ A BOOK AND LEARN HOW TO CHANGE YOUR OWN OIL....IT BUILDS CHARACTER!

Posted by: R.YOw on February 9, 2008 06:40 PM

I took my '88 Ranger to get an oil change after I got it licensed. It's a work truck and not much to look at but it has never leaked oil. After dodging all the "up sales" I paid the 21.63 for the oil change. I didn't notice that they had notated an engine leaking oil and transmission fluid (it's a manual, not a big car geek but I think that means it lacks fluid to leak). This was an out and out lie as my truck has never leaked fluids. I've parked this truck in the same place for over two years and not a drop on the pavement. So as I was driving out a tech told me that I would leak some oil from the plug but Jiffy Lube would top it off any time. Well it's an old girl, and I figure it was her time to spring a leak. As long as Jiffy Lube was gonna top me off I was covered. Well less than two hours later it was half empty. I took the car back and they told me there was nothing they could do as the car came in like that. Another lie! I finally brow beat them into making it better. They told me that my oil pan was "all beat up", that the threads were stripped, and that I had a plug that was "three sizes too big already." More lies. The pan is fine and the threads are fine. They also tried to tell me that once you use an over-sized plug you had to keep using larger and larger plugs each time. This is of course another lie. They finally slowed the drip down so I could drive it to my dads house so we could fix what they had messed up. They told me they put a plug from a Honda in the pan and that it was "the biggest plug they made" (really... the biggest...) but it would still leak. They gave me a temp plug and 5 quarts of oil (I guess that was an attempt to make it right) so I could get my car to my next destination.

So how did I fix this problem you might ask. Well I went to the auto parts store and got the correct plug and put it in. Strange how putting the correct parts in will work wonders. This makes me wonder where my original plug went? did they drop it? I guess I should have asked for it while I was there. Always ask for your used parts when you go to a jiffy lube.

I went back to the JL the next day to get my money back. I went 'round 'n 'round with the GM and he called the area manager who authorized him to give me a free oil change. I said I would never come back. I got the area managers number who basically called me a liar and went on and on about how awesome JL is. I said he was a poor business man and he flipped out. The call degenerated into a yelling match between he and I. Oh well live and learn.

Jiffy Lube sucks. They are liars. They are cheats and they will not refund money for a poor job.

Posted by: Daniel on February 26, 2008 05:00 PM

********Went to Jiffy Lube in Bethpage/Plainedge on Hempstead TPKE yesterday (7/29/2007)

Got the oil change, ($33) high mileage oil, ($20) wipers ($25 - EACH) and an alleged "rusty fuel filter" replaced for $59. My total was about $160 including tax.

Last night, driving home from the laundrymat - after it had been raining all day I might add - I had no brakes. Thanks Jiffy Lube. If you're going to rip people off at least teach the mongoloids you have working for you how to not kill us ok?

I'll send you the bill after my regular mechanic fixes what you messed up.

Posted by: Jim on July 30, 2007 05:59 AM********


Is this guy the biggest idiot, or what? What do you know about cars jim? hmmmm last time i checked; oil, wipers, and a fuel filter have absolutley nothing to do with brakes. Its not jiffy lubes fault that your brakes went. fuck tard. please open a book and learn a few things about cars.

Posted by: Scott on February 27, 2008 03:15 PM

After working at jiffy lube for almost 2 years I have seen many things. The main reason the employees mess up is because their training is poor and imagine a kid working in 90 degree heat getting burned and having 8 cars backed up behind all the others. It is truely very frustruating. That is why they mess up so much. Managers force them to work faster and faster and eventually they will slip up and make a mistake. THE PROBLEM IS WITH HIGH MANAGMENT. I would love too see a regional manager that makes 80,000+ a year work his ass off instead of sitting in his office on a computer eating donuts. STAY AWAY FROM JIFFY LUBE THEY WILL EVENTUALLY MESS UP YOUR CAR.

Posted by: Tom on April 15, 2008 07:59 AM

I recently had my wife's Jetta serviced at a Jiffy Lube in Fountain, Colorado. I thought that the service there was a little more focused on getting me to buy new wipers and air filters than actually doing anything to my car. I blew off my gut instinct just to have the skid plate fall off two days later. I drove straight home from the shop (2 miles), and drove my truck the next day. The following day I drove my wife's Jetta to work, and that's when the skid plate fell off. I asked the shop about it the same day that the skid plate came off, and Jiffy Lube informed me that "Jettas just fall apart." I left a message with the customer service number. I found this page while searching for replacement skid plates.

Posted by: Joe on June 26, 2008 07:35 PM

I recently went to the Jiffy Lube in Lake City, FL. The manager convinced me that I needed to have the fuel injectors cleaned and have a new fuel filter installed, so I went ahead and has them do this. This was two months ago, last night at work, I went to crank my car and gas starts spilling all over the parking lot. The fire department had to come down and clean up the gas spill (6 gallons), then come to find out, the retard that put the fuel line back on my car, put the clamp on upside down. Apparently, if I would have been driving at the time that it came apart, my car would have caught on fire. I am so completely pissed off, that I called around for a lawyer today. First thing Monday morning, hopefully this wont happen to anyone else. Lets just say that I learned my lesson, Jiffy Lube is not worth not having a ride :(

Posted by: Ann on June 27, 2008 10:18 PM

Jiffy Lube in Kent, WA stripped the threads on our Jetta's oil pan, and put in some kind of plug to keep it from draining out. They didn't bother to mention that they'd stripped the threads when we went over what was done at time of payment. I had to come back when a little oil was found on the garage floor. Then, they said "this inevitably happens with aluminum oil pans that use steel drain plugs. They put in a bigger plug, and said it was fixed. Not knowing what had just happened I let it go to my dispare...now without documentation and it being more than 3 months ago, they don't warranty their work.

The cost of my ignorance and their dishonesty will now cost me $450 to replace the pan they stripped.

Posted by: David on July 28, 2008 02:31 PM

I'll be brief but to the point. My sister took her car to Jiffy Lube in Arlington, Virginia for an oil and filter change. Later that day, after the JL service, she asked me to check to make sure they had actually changed the oil and oil filter. I checked the oil on the dipstick and it was black in color. The oil had not been changed. I looked at the oil filter (it was very dirty) and it had not been changed. I told her to take it back to Jiffy Lube and have them perform the service. After all, she had paid for the service.

Posted by: John on August 16, 2008 08:09 PM

I was at the middletown jiffy lube in middletown R.I. and the manager tried selling me everything.When i told him i was allset he gave me a big attitude and began telling me that if i didn't use the most expensive oil that my engine was gonna knock or further harm would be done to my vehicle. The manager had no personality or respect.I will never return to jiffy lube as long as their gonna keep patronizing and pressuring me into things that i do not need.I will also let relatives and friends know to be aware if they ever go to jiffy lube

Posted by: kathleen on August 30, 2008 04:48 AM

I took my Saab into Jiffy Lube last Friday for an oil change and radiator flush seeing as the cold months are coming up here in Colorado. AFter about 15 mins i went into the bay to see what was taking so long. They did something wrong and my car would not start. It was making a terrible high pitched whistling sound. They could not tell me what went wrong. They said that a head gasket could have blown or they may have gotten coolant in my turbo. Jiffy lube SUCKS. They had it towed the next day to (of coarse) the mechanic of their choice who was closed all weekend. It has been five days and the mechanic still has not found what the problem is. On top of all this after waiting days to hear from the "district manager" i get a call from a blocked number on my cell phone from about the rudest person you can imagine. If they dont take care of this I am burning Jiffy Lube to the ground. If anyone is filing a lawsuit let me know.

Posted by: Michael on September 9, 2008 10:02 AM

I took my Saab into Jiffy Lube last Friday for an oil change and radiator flush seeing as the cold months are coming up here in Colorado. AFter about 15 mins i went into the bay to see what was taking so long. They did something wrong and my car would not start. It was making a terrible high pitched whistling sound. They could not tell me what went wrong. They said that a head gasket could have blown or they may have gotten coolant in my turbo. Jiffy lube SUCKS. They had it towed the next day to (of coarse) the mechanic of their choice who was closed all weekend. It has been five days and the mechanic still has not found what the problem is. On top of all this after waiting days to hear from the "district manager" i get a call from a blocked number on my cell phone from about the rudest person you can imagine. If they dont take care of this I am burning Jiffy Lube to the ground. If anyone is filing a lawsuit let me know.

Posted by: Michael on September 9, 2008 10:02 AM

I am outraged! Last week I brought my 2006 Shelby GT500 to a local Jiffy Lube. The manager actually changed the oil, and silly me, assumed that I would be in good hands; he's a manager after all. He tried to tell me that the belt driving the supercharger was cracking and needed to be replaced. I basically had a "WTF" look on my face. He then went on to explain that with that "crappy" belt, the supercharger will "lose boost". I relented and let them replace the supercharger belt, but it took them over an hour to wrestle off that belt. Anyways, they don't stock supercharger belts, so I discovered they installed a regular accessory serpentine belt that happened to approximately match the length of the supercharger belt. How did I discover this? Well, the first time I "got on the gas", the belt shredded and the supercharger "threw a lobe" right into the intake, basically destroying a $10,000 engine. Ouch! Besides feeling like an idiot for taking a Shelby to a Jiffy Lube, I'm outraged and exhausted from fighting with Jiffy Lube's management.

Posted by: Frank Nellano on October 22, 2008 01:06 PM

that shelby story makes me sick to my stomach. my girlfriends son took his 96 taurus to a former jiffy lube location now known as "DC'S pit" stop owned by sierra oil management in vestal, ny .
this car represents the only tangable property this kid owns. it took every penny he had to his name to buy it. it ran perfect and had zero oil consumption. they sent the car out of the shop with no oil in it. the fact that it didnt blow up amazes me.they came to my house and it needed 4 1/2 quarts of oil to fill it. so far the car is still running fine. the regional manager had refunded the $43 for the service.he has assured me that if the engine fails they will cover the damages.we'll see.

Posted by: james on November 7, 2008 05:14 AM

i was also wondering if anyone has sued any quick lube for damage(s) to vehicles , and what the results were ? i've searched the web to find out decisions on these cases and havent found any info.

Posted by: james on November 7, 2008 05:20 AM

Jiffy Lube has decided to settle with their biggest problem franchise(Heartland) can you say dirty! With all the problems LA, Minneapolis and they want more? Dirty!!

Posted by: lube man on November 26, 2008 06:38 PM

my husband took our car to jiffy lube we dont drive the car all that often i dont drive so hes the only one that does he works about 40 mins from where we live and for the most part the car just sits for days and weeks on end he was coming home late one night and his car had just stopped working we took it to a mechanic and he said that the engine was blown due to lack of oil that was put into the car and said that it would cost us $7000 for a new engine we contacted jiffy lube and they said that they were not resposible for it now we are with out a car!!!!!!

Posted by: L&K D on February 10, 2009 10:16 AM

I will bet that all of you sniveling co%^suckers have a brand new driveway as well.

Posted by: Richard on February 21, 2009 08:41 PM

For all that have had a bad time...eat shit...get over your self....for those who keep coming back thank you...i say thank you cause they are not sitting here bitching like fags behind a computer...I work for jiffy lube making shit money...why caus ei love cars...i have been a mech. for 12 years...i do a great job do all of my co-workers probably not...are they my responsibilty...no, I have my own job to do...instead of lets just drop off my car... try sticking around and paying attention so shit like this doesn't happen....you want an oil change and a quick lesson about your car...come see me and if i don't know i'll try to find the answer for you...these dumb ass forums are what is wrong with america today...costomers stop fibbin about shit if you don't want a service just say so ....sit quiet while we educate or attempt to in some eyes...and be on your merry way...the nicer you are to us the nicer we will be to you!!

Posted by: pballstar17 on April 4, 2009 05:13 PM

Perhaps you might have a more credible comment...if you spend another moment to spell check

Posted by: Ross on June 18, 2009 01:10 PM

Worked at Jiffy Lube Store # 450 in Pinebrook, N.J. Bizarre work environment!! Female Store Mgr. was talk of shop with her drinking and behavior with younger male employees. One Asst Mgr. would expose himself to male and female employees during business hours. Blatant favoritism and looking the other way when simple rules are not followed. Regional Mgr. just swings by and makes threats. Culture of "payback" and retaliation the norm. Filed charges and wiped smile off their faces!! Ex-cons, drunks, mentally challenged led by a drunken tramp that upper management refers to as "Sloppy". UNPROFESSIONAL WORK ENVIRONMENT AND PEOPLE!!

Posted by: Blue450 on July 2, 2009 01:50 PM

Jiffy Lube is scam. The employees are a bunch of incompetent high school flunky's that are TRAINED by top management of Heartland Automotive Services in Omaha NE They are scum from the top to the bottom check out this video of the scumsuckers ripping off consumers and when they get caught on camera the scum that trained them to scam, fire them. This company is corrupt right from the TOP http://www.youtube.com/watch?v=wiCAJ8ULnaI

Posted by: Ken on July 3, 2009 11:56 AM

hey!! as an employee at store #197 in chicago....
i will admitt that sometimes we as humans do make mistakes,but we do care about our customers and their vehicles!! I ,myself, do take great pride in helping our customers and try ALWAYS to go that xtra mile to have a customer feel happy!!
my advice to you all that have had a bad experience is to stop looking for someone to blame for your lack of maintaince that you didn't give your car in the first place!!!! some people bring their cars in way past what is recommended by the manufactor and expect us to service their car umtil it is running like new again......

Posted by: teddy on July 7, 2009 07:17 AM

The biggest problem I see with Heartland Automotive (Jiffy Lube) is the lack of responsibility they take when they do screw up. This company is corrupt from the top. The cowards in management dismiss any wrong doing every time. What they don't realize is the internet is a very powerful tool. In the old days if you had bad service you might tell a few people now you can tell thousands if not millions.

Posted by: Ken on July 12, 2009 02:15 PM

I guess it depends on the individual place, but the Jiffy Lube's that I have been to (I've long stopped going to them) have all been bad. They employ clueless high school drop outs who are extremely careless. They turn on your dome light and leave it on. They don't screw things back on. They remove things from your car (like a car jack!!) and don't put it back. They screw up your valve stem and leave you with a flat tire the next day. It's much better to find a trustworthy, local shop with ASE certified mechanics.

Posted by: Wang on July 14, 2009 07:43 AM

I recently had my oil service done at Jiffy Lube store 753, I had the oil changed and the induction service using the pure powre plus fuel system since them right after I had the service performed I have had nothing but problems, mainly Rough Ideling hesitation and poor fuel economy. I have read in other complaints and have found that there is twice as much oil that is needed. this has caused my head gasket to blow costing alot of money. The guys did good work but how can you put twice as much oil in a 4 cyl car.

Posted by: Brad Pearson on July 17, 2009 10:54 AM

i think it's funny that people wanna sit here and bitch at us. The price is to high!!! They didn't know what they were doing!! Fuck you people, go do your own fucking oil change...you pay the higher price becase you are not at a dealer we are a quick lube service center...we don't take all day and we may take more than 20 minutes...for all of those who bitch about us for telling you what is wrong with your car, go die in a fire...we tell you this shit because its what is called preventative maintance... better to maintain than to have to fix later...we make mistakes...so do you...you know you do so shut up...do it yourself or just let us high school drop outs do what we do..( for the person that said that fuck you)If we make mistakes well tomorrow is another day. so you have a small incovinence...you act like we killed you..we'll fix it and make it all better...JL#437 come see me

Posted by: Matt on July 21, 2009 05:28 AM

Jiffy Lube sucks like you wouldn't believe. The one nearest my house destroyed a friend's engine by forgetting to put new oil in after the drain. The oil light came on and car died on his way home. Jiffy Lube actually sent an employee out with some oil to do an impromptu fill on the road side... too late, engine was already screwed. The employee was helpful enough to give my friend the manager's name and the store number with the suggestion that Heartland headquarters would be interested to hear about his experience.

You know you're working with a quality establishment when the employees turn on each other. Unfortunately for me I only heard this story after I had my own bad experience with the same franchise. The apparently were "checking the transmission fluid" in my manual transmission in attempt to upsell me on that. I pretty much just thought they were full of shit, but they apparently did mess with it. The clutch started acting wierd two weeks later and I had to take it to a transmission shop to have the lines bled by people who know how cars work.

The bottom line, no one should ever go to any Jiffy Lube for any reason ever.

Posted by: Scott on July 28, 2009 02:41 PM

Fact- LA stores owned by Heartland Automotive ran 4% Cost of Goods, HOW? not using the parts on the services they charged customers for customary COG is about 19%, P&L'S LOOKED GOOD WHEN THIS WAS HAPPENING, PROBLEM HERE CFO at the time is now CEO, how does that happen??Who is watching the ETHICAL checkbook???

Posted by: TRIP on August 17, 2009 03:20 PM

First to the guy crying about his lincoln with the two drain plugs that he proudly fixed up himself. That car is a piece of shit and any repairs you put into restoring it was a complete waste of money. Unbelievable tht you would evn bother to change the oil in that thing. for real. Get a real car.. or have you by now took advanage of the cash for clunkers program. You are a maggotty mf and it is due to maggots like you that I have chosen to exit this business. If you are that guy that comes in for an oil change with your welfare money with claims that youll service your transmission yourself, or you'll take care of flushing your coolant, why the hell don't you skippy your stinking fat ass under the car and change your own oil while your at it. I have been in this business for 12 years 5 of which I have successfully supervised several quick lube and kept my mouth shut while you maggots come in with all your lies and bs and try to smile and be my friend. I don't like you and I am surely at the point of psychotic. I have chosen to get competely out of the automotive business and retail in general all because I am completely sick of you. Yes YOU. You are a maggot you know your a maggot or cockroach depending on what I care to refer to you as. I would much rather you come in and tell me the truth when I tell you that your air filter is sticking to the wall, or that your cabin air filters are growing mold, tell the truth by saying I am a cheap maggot here tfor the cheap oil change. Don't say I have one at home, you lieing maggot. If you bothered to get up off your fat ass and actually buy one from a parts store do you expect me to believe that you then decided to keep it in your closet at home rather than put it where it belongs. You lieing maggot. Well for years you cockroach I have been pushing the sand and dirt that builds up around your oil cap right into your engine, how you like that you cockroach maggot. not much different than if you went to a resturauant and called the cook an idiot, eat bugers bitch. Dont you dare come to me with your pathetic lies. Your just a lazy bastard saving your money for ciggarettes and beer. I hate you and I have only refrained from knocking your head off for the sake of my 80k a year job. Yah. you thought you would come in and thumb your nose at me while you fancied your new car, cloths and credit card as if I was a flunky in a lube shop. Now the rich becomes the beggar and the poor become the wise you maggot. You over finance your home gained credit from its appreciation and now look at you can't even afford an air filter for your used car. Pay backs a bitch. Cant find a job, well f u. Maybe you should flip burgers or change oil 70 hours a week. I own my home outright, cars are paid for and my money buys things that hold value. So when your food stamps are up and your government hand outs are over, you can change my oil you cockroach uneducated maggot. Thought Obama was gonna pay your mortgage and give you all those woderfull handouts. Wrong. You get nothing but the change in your pocket. So who is uneducated now you maggoty mf.My hatred for you (and you know who you are) is enough reason to get away from this.

Posted by: rich on August 20, 2009 06:54 PM

look i work at a jiffy lube in texas... we just recently recieved the customer service award... which means we were friendly, helpful, and we didn't pressure them into a sale... and for the people sitting there saying that we, the people that work at jiffy lube, are high school drop outs that aren't trying to get anywhere in life... get your facts straight, i graduated high school and just now finished my 4th quarter in itt tech for computer and electronics engineering with straight a's since first quarter... stop talking crap about the workers... i personally have no attachment to the jiffy lube itself but the fact of the matter is some stores, like the one that i work at, try their hardest not to screw up, but it's going to happen so when it does we fix it... but back to the point... idc if you talk crap about the store... don't sit there and loop everyone that works at jiffy lube as the same type of person... i just work there to pay the bills and i hate when people show up doing about 30 mph into the lot thinking their the most important person in the world... stop it... also for the guy on the original post who was talking about the manufacturer's recommendations and then he grabbed the owner's manual and shoved it in the dude's face... do that crap to me because i will take the time out to show you where the hell it is in there... stop being rude to all of these workers just because you had a bad experience and stop going to that jiffy lube and go somewhere else.... i'm tired of people like some of yall... and just to let everyone that is rude to us remember this... every time you leave unhappy there are gonna be 2 more people that leave happy with their services... and if yall are really unhappy then just do the oil change yourself and see how well you do with it

Posted by: drew7409 on August 25, 2009 11:11 AM

My nephew had jiffy lube in raynham do a coolant flush and someone forgot to put the radiator cap back on and the car over heated and damaged the engine. They will not take responsibility for the mistake

Posted by: WILL on September 17, 2009 05:01 AM

THE FACT OF THE MATTER IS JIFFY LUBE DOSENT SUCK, CERTAIN SERVICE CENTERS DO SO DONT SIT THERE AND SAY THEY SUCK AT LEAST SAY WHICH CENTEERS SUCK SO PEOPLE DONT GO THERE, DONT SCREW THE HARD WORKING PEOPLE WHO WORK AT GOOD ONES CAUSE UR UPET THEY SCREWED YOU, I GOT SCREWED TOO BUT I FOUND ONE THATS GREAT AND BEEN GOING THERE 3 YEARS NOT PROBLEMS AND IM A RETIRED MECHNIC SO I KNOW WHAT THERE DOING AND SAYING IS ACTUALLY CORRECT. SO FOR EVERYONE WHOS UPSET AND HAVE NOTHING BETTER TO DO THEN TO BLOG HERE ALL NEGATIVE SUTFF YOU WONDER WHY AMERICA HA THE ISSUES GOING ON NOW IN SOCEITY.

Posted by: Joe on October 2, 2009 09:13 AM

JUST TO BACK SOMEONE UP HERE, HEARTLAND CORP WHO ONWS MORE JIFFY LUBES THEN ANY OTHER FRANCHISE DO SUCK, THEY RIP PEOPLE OFF AND PUT PRESSURE ON OTHER TO SELL OR GET FIRED, HEARTLAND ARE THE ONES THAT GOT CAUGHT IN THE EXPOSE, TO BE HONEST ITS TRUE 100% THEY SUCK, BUT DONT AHTE ON OTHER LUBE CENTERS THAT WORK AHRD AND DO THE RIGHT THING AUSE ONE PERSON RUINED IT FOR OTHERS, LETS SEE IF U OWNED A JOFFY LUBE OR A BUISSNESS THATS WAS A BIG NAME AND SOMEONE SCREWS IT UP FOR U , BUT U KNOW YOU DO THE RIGHT THING, YOUD BE PRETTY PISSED OFF URSELF

Posted by: Joe on October 2, 2009 09:18 AM

I never been treated so badly than when i went to my local jiffy lube here in SLO CA.... I went to get ALL my fluids refilled but specially my coolant because my car showed that it was low, a week later... my car died on my way home, and i was left on the side of the road. my first thought was to check my fluids and thats when i noticed that my car had no coolant!!! i called the jiffy lube and the technician refilled it, as soon as he did the car started. He then went on to make me feel like an idiot, telling me that it was the battery (which i bought 5 month previously) that it wasnt even empty and it must be licking... and that not having no coolant shouldn't damage the engine in any way... the engine now makes a clicking sound.. so i went to talk to the manager... he treated me like, again, like an idiot. He said it was my fault for having low coolant in the first place and that having no coolant wouldn't cause any problems to the car... that it was unfortunate that i was left on the side of the road but it wasn't their fault, it was mine.

i am not saying that they shouldn't make mistakes, i just think that they should correct those mistakes and pay for whatever damage they have caused... i am soo offended by both the lack of responsibility and the awful way i was treated that i am planning on creating a site in which people can join and boycott jiffy lube. We can show them the power of organized unhappy customers.

Posted by: Sam on October 6, 2009 02:05 PM

We had our 1995 buick park avenue serviced by jiffy lube #115 on joppa road. the service tech recommended that we have the engine oil flushed. We allowed them to flush the engine oil using a special machine. the engine was running fine before they flushed the engine. 200 miles after the flush the engine seized, 40 of those miles were towing milage. My service mechanic said he had the same engine flush equipment and it caused two 2 of his customers engines to fail. He got rid of the machine. Jiffy lube said they are not responsible for the engine failure and that the manufacture of the machine is responsible. I visited the jiffy lube last night 11/18/09 to get the managers name so I could order the manager into small claims court. He refused to give me his last name. He even had one of his service techs try to scare me out of the store, I was writing down the names of the service techs, not speaking. When I responded to the managers questions I was told to take it out side by the service tech because they had customers in the store. If I was loud or rude I could see the reason for wanting me to leave. But I was not even talking to anyone other than to ask the manager for his full name, which he refused to give me.


I want my engine replaced. The engine had high milage and was in very good running condition before they serviced it. I have used this particular Jiffy Lube for regular service on this buick for many years. The service tech have never said we have an engine problem of any kind. You can not tell me that a car that runs fine before the service and 200 miles after the service the engine seizes up. This is Jiffy lubes fault, either because they recommended this type of service on a high milage car, or they used the machine improperly.

Posted by: Scott on December 3, 2009 10:05 AM

Listen all you guys I hear what you're saying. Alot of oil change places do screw up, nobody's perfect. But at the same time some places work as hard as they can to do the right thing. I work for an oil change company down in FL, and let me tell you all of our stores do our hardest to keep your cars running properly. On a side note to the guy who talked about preventitive maintance on cars, yes if something goes wrong after a technician has explained that your vehicle needs work then it is all your fault. I understand that times are tuff, and you may not have the money to do a service right there, then just come out and say it, don't F*#KING LIE about it. But anyway, yes some places do screw up more then others and then don't take responsibilty crap happens, like the guy who said his engine seized up 200 miles after and engine flush was done. Listen there's a good chance that the service did not screw with the engine, if it had been that long since you had the oil changed then it's possible there was so much sludge in the engine that after with service was completed some sludge got caught in the oil pump and clogged it causing the oil not to circulate like it should, or by shear unluckiness the oil pump went out all together. You said it had high miles and was running fine, that's great, I had one too and i did all the oil changes on it myself to avoid any problems, well then I was on my way home when the engine seized up....guess what the oil pump went out, nobody's fault, just bad luck and bad timing. For those places that do mess up a customer's car and refuse to take responsibilty by all means take them to court, but don't loop all oil change facility's in with those guy's, if a place screw's up find a better place....and to reiterate, if you don't take care of your car when the factery recommeded services come due and something goes wrong then it's your own damn fault.

Posted by: Joel on March 2, 2010 09:07 PM

I am a female that works at a jiffy lube in south carolina... and yes jiffy lube screws up but honestly what place that works on cars hasn't messed up at least one car... you got to figure a slow store does about 500 cars a month and if one "problem" happens thats a very small percent of "screw up".think about this for one minute.... all you people complaining about jiffy lube how many of you were told about your problem before and ignored thier advice? how many of you didn't even give them a chance to fix it before you took it somewhere else? if you ever are "worried" about whats done to your car get up and watch them... ask questions... dont sit in the lobby and complain about the prices and get on here and bad mouth us... yes my store has damaged cars but if the owner gave us a chance to fix it we had it fixed bofore we closed for the day... mistakes happen and you can't exsept a car that isn't taken care of to run perfect after going 2000 miles over your oil change or a drian plug to fit in a stripped pan but so many times... honestly do your research ask questions becuase honestly half the problem is people don't ask they just complain... my store has won best of the best for our region and we don't screw anyone over we own up to our mistakes and yet becuase one jiffy lube made you mad you want to bad mouth us all... if burger king wants 6 dollars for a wopper and large fries do you argue the price? or if they put pickles on your burger do you go back and make them do it right? please think about what you complain about before you open your mouth... i'm just saying if you don't like the store you go to go to a diffrent one... if you go in with a bad attitude its going to be harder for someone whos hot hungry and tired from working on hot cars all day... i don't know what kind of people work at the stores you go to but if you don't tell the manager about the bad service then you don't give then a chance to make it better for you.... so stop complianing and start thinking...

Posted by: Michelle on May 30, 2010 02:29 PM

I work for JL. I have worked here for 3 1/2 years. I am a GM for a shop in the Chicago area. Some people come in and treat us like complete garbage. I deal with people on a daily basis and MOST are very nice and decent. But if something happens to a vehicle after a service - which it does - call me and bring it back and I will be more than happy to look at it and get the proper steps started to try and get the issue rectified as quickly as possible for you. But sometimes the issues are not ALWAYS our fault.
If you go to a poorly run shop (which you won't really know until you go) you're probably going to get that typewriting of leadership. It trickles down to training, organization, quality of the staff and discipline to state a few. And I apologize for those shops. They make the rest of us that work hard and take our jobs very seriously, look very bad. We're not all like that.
No matter what day it is or how the day is going - The quality of my work doesn't change. If one of my guys made a mistake or an unfortunate accident happens to your vehicle after being in our care, I will undoubtedly do my best to fix it. But this is a rarity. Your car is your lifeline. Most people only have one. That's how you get everywhere that you need to go. I get that. But accidents do happen, guys. They happen everywhere. Even at dealerships. It's not just Jiffy Lube that "sucks".
Come see me and I'll take care of your car. No pressure, no insults, no dishonesty. Just good work. Thank you.

Posted by: General Manager at JL on August 25, 2010 10:00 AM

I worked at a JL in Napa for just a few weeks...I left because I have a serious problem with ripping off customers and it was the most dysfunctional rag-tag team I have ever met.

Scams: $130 to change oil on a car that needs, "European Synthetic." The Euro-Sync is a scam in and of itself, but the local VW dealer charges $50 for the exact same service. You're air filter doesn't need to be replaced every 3,000 miles...and the idea that they follow, "factory maitinance" is a load as well. The fuel service is a joke! For $20 or $30 dollars, they spray a quarters worth of starter fluid into your intake and dump a $3.00 bottle of STP fuel cleaner into the tank.

In his office, my manager had a sign that said, "If it doesn't make money, it doesn't make sense." I guess honesty doesn't make sense then.

Speed was clearly valued over good work. "We have less than 60 seconds to get this done" was said frequently. In the short time I was there I saw Tech's replace the drain plug while (a constant stream of) oil was still running out of the pan, double gaskets on filters, "ball-parking" numbers, saw a tech touch a wrench to the + battery and the engine...a good way to fry the electrical, a car almost fell of the lift, holy crap was it bad...but if we were allowed to slow down I think it could have been better.

And I'll bet it's company-wide and endorsed behavior from corporate. Google Jiffy Lube scam and watch the investigative report of JL's around LA ripping the reporter off. Managers denied they worked for the company, and corporate never responded to the fraud. Go figure.

Do yourself a favor and avoid companies with names emphasizing speed or price. You can do this all yourself very easily or go to a reputable mechanic for, probably, a lesser price and much better work. I work as an apprentice now at a very well regarded hourly rate auto shop..they're legit and honest. A plane old oil change is $45, and we're not charging anything for parts. (We don't wash your windows or do your carpets...but neither did JL 1/2 the time) You either get an OEM filter, or a Purolator filter. You get Valvoline regular or sync. oil. The shop rate is $80/hour, so I have more than 30 minutes to do your oil change...that's enough time to make certain the right stuff is going into your car, look up capacities, do the work, and then double check work.

30 minutes and done right or 10 minutes and barely even done? Good material vs. JL's crap that Kragen carries? And if you don't have 30 minutes, do it some other time...it's not the end of the world.

Posted by: Seth on August 28, 2010 10:10 PM