February 25, 2003

Cambridge SoundWorks

As I write in here occasionally about companies that suck (*cough*Jiffy Lube*cough*), it seems only fair to write about companies that are actually cool.

A few years back, I bought a Cambridge SoundWorks MicroWorks sound system for the computer in my office at work. I liked it so much, I bought a second one for my system at home shortly afterwards. Both systems worked really well for a long time, until recently, when the speaker wire clips broke on the back of the amp on both of them, about a month apart. I've owned both for at least three years, so they were well out of the one year warranty.

I finally called the Palo Alto Cambridge SoundWorks store and told them about my problem. The person who answered the phone said that it was a flat $25 fee per amplifier to fix it, and that it would have to get sent off to the factory for repair. The $25 fee seemed fair, but the estimated time to fix was 6-8 weeks. Ugh.

Then he suggested bringing the amps down to the store, and he said he'd swap them out for new ones he had in stock. So, half an hour and $50 later, I had two new MicroWorks amplifiers, and he was sending the broken ones off to the factory to be repaired there.

Wow. Yay, customer service!

Posted by Mike at February 25, 2003 08:43 AM