Verizon insisted that I do a hard reset of my phone to see if that fixed the problem. It turns out, too, that it wasn’t just the three arrow keys that were dead, but also *, 0, and #. It further turns out that doing a hard reset without those keys is challenging, but not impossible.
To my utter shock (OK, not at all), the keys still failed after the hard reset. So they are mailing me a replacement phone, to arrive in a few days.
The good news is that Verizon’s customer service has always been great for me. The bad part is that I am having to use it so often – this will be the third phone (same model) I’ve had since I switched to Verizon 18 months ago. But still – when I was a Sprint customer, I had to use their customer service rather frequently, and it was beyond wretched.
Posted by Mike at November 27, 2005 09:23 PM