How much did your car cost? I would like to purchase the same car and I am curious.

Thanks,

-BSKI-

How has the service been at Carlsen Audi? I have been taking my wife's Audis (2001 A4 and a 2004 A4 All Road) to Rector since 2000. Although the service is great it's getting very hard to get an appointment within 7 days and even harder to get the car back the same day?

If you ever decide to updgrade to Porsche I recommend Gary Ho at Carlsen Porsche, he used to be at Rector and I have purchased two cars from him. Very honest and great attention to detail.

Actually we have been very disappointed with Carlsen. My boyfriend's 2002 A4 has been in the shop at least seven times in the last six months. Everytime we get the car back with a new excuse. Last time the head service guy told us that "O-rings can break and Audi possibly shipped them defective parts." Visions of the Challenger disaster flashed through my brain -- those darn O-rings! He wasn't able to explain how we got the "1 in a million bad part" 3 or 4 times. Really, our chances of getting a bum part from Audi seem to be statistically better than our chances of winning the lottery.

We've called Audi Customer Care and frankly we are extremely unhappy with them as well. So, problems happen. Fine. Fix them. They are meticulous about calling us back within 24-48 hours, but that doesn't mean our problem is actually solved. We've spoken with two different reps and a supervisor and have gotten multiple answers to the same question. It's incredibly frustrating. Right now we've spent many many hours trying to get their assistance with extending a warranty. They "offer" us something, then it turns out they're really offering us less, and by the way, if we take their offer, then our car is pretty much on its own in 12 months. Some "customer service gift." Our friends, who keep seeing us drive up in a rental car while ours is in the shop, are fascinated by our car woes. They're also pretty darn unlikely to buy an Audi, from Carlsen or anywhere else.

If anybody has had success in escalating a call to Customer Care and has a senior level phone number/contact name, it would be greatly appreciated.

My car, a 3.2 L A6 has been acting erratically since I bought it four months ago. This is my fourth Audi. The car has erratic performance with rough engine performance, the windows sometimes don't stay up tightly, the map light comes on or doesn't, as it so chooses and the front seat occasionally lies back. I took it in for the windows and other things and was told there was nothing wrong with it. The next day, it happened again and I lost all the cars contents in a parkade, including the valet key.

Then it died, with no low fuel indicator light on and saying 60 km left on the driving range to empty. The dealer has never denied that the low fuel gauge was not on. They billed me for the warranty check (I bought the car in Sept) and then told the rental car company to call and collect the money from me as they were no longer going to take responsibility for it. I can't drive the car because the kids who got into it have the valet key, I had to change my locks on my house, etc and Audi insists that there are no fault codes so there is nothing wrong with it. Audi Customer Service says they only take the side of the service manager. So I am out the money to the dealer 200 km away, a rental car and the computer check because they couldn't find anything..so decided that it was out of gas. Yet, no one will explain why the fuel indicator light wasn't on or why the windows go down on their own or why the engine is erratic. So, I have a 4 month old car I can't trust to drive the long distances I have to drive (23,000 in four months)and I can't park it at work.

Suggestions?

MJ