Comments: More bad customer service

I feel your pain. I'm somewhat of a customer disservice junkie. (i was actually doing research from an upcoming book, and I stumbled upon your blog.) i just published a book titled "Service this: Winning the war against Customer Disservice." It's all about giving frustrated, abused consumers the tips and info they need to fight bad customer service once and for all. web hosting companies are the hardest lot to deal with in my experience. the good news is that your credit card company is responsible for protecting you from fraudulent charges, and that's exactly what's happening to you. consider talking to your credit card company and telling them that you've cancelled the service but are still being billed for it...let them do the dirty work for you! best of luck...

adam
author
www.lastchapterfirst.com

Posted by adam at June 9, 2004 07:09 PM